In March of 2013, I came to your dealership to purchase a Honda Civic for my daughter as she headed off to college. I sat with one of your salesmen and found the perfect one for her, a fully loaded 2010 Civic. It had everything my daughter had asked for in her first car – tinted windows, sunroof, mag rims, premium sound, and more. I was completely happy to have found just what she wanted and couldn’t wait to pay for it.I had my own financing secured for the car, so I left to go to my bank and pick up the check. In the meantime, I asked my salesman to call me when the car was ready for pickup. When he called, I immediately headed that way. However, upon arrival, I realized I didn’t see the car anywhere. At first the salesman walked the lot with me to “help me look for it”. Eventually, though, he let go of the game and admitted that he was directed by his manager to sell the car while I was gone.I can’t tell you how upset I was to hear this. My daughter was leaving for school in two days and I was standing there being told that the car I had finally decided on had intentionally been sold from under me! I had to get her a vehicle that day, so I went ahead and purchased my number two choice for her; however, I told the salesman that day that I would never purchase a vehicle from Brannon Honda again.Now, I sit here looking at this trade in voucher your office has the audacity to send to me and can’t believe it. Prior to this incident, my family has purchased four vehicles from Brannon Honda because we thought the dealership to be trustworthy. Now, however, we know that to not be the case. I can’t do business with an entity that will treat its customers the way I was treated.