Voyles CDJR Service
1313 Grants Mill Way, Birmingham, AL 35210, United States
Review №1

My salesman Ronald Williams is amazing me and my family go to him for all of our car needs and he get the job done so grateful for him. The finance manager Ross is also amazing they had me in and out and both are very pleasant to work with.

Review №2

Nev is really cool. Very forthcoming and detailed about the Jeep I bought. I love it. I cant wait to come back and buy a new one!

Review №3

Very friendly, professional and inviting atmosphere. Clearly a customer focus and customer friendly environment. Glad I purchased my jeep from this dealership. The service overall has been top of the line

Review №4

AMAZING experience! I ordered my new Grand Cherokee L through the dealership and it came in on time and clean. Overall one of the better experiences I have had purchasing a car. I worked with Mitch, he was super informative and exceeded my expectations! The Finance Manager walked me through the paperwork and made it a quick and easy process! Definitely would recommend these guys to anyone and I LOVE my new car!

Review №5

Drove 2 hours to purchase my truck. When I arrived it was after their normal hours but every one was courteous and made sure they had all the paper work done on their end to make to buying process a breeze. They were patient and transparent about everything. Special thanks to my salesperson, Jessica for all the legwork and phone tag it took to get this done. You guys are the best!

Review №6

Really enjoyed working with Shannan and the team at Voyles on the purchase of my new Jeep Grand Cherokee L. I feel like I landed my dream car and they worked with me and ensured I was able to get my car - and in budget!

Review №7

The ABSOLUTE BEST car buying experience that I have encountered! Austin Daugherty (salesman) and Ross Williams (finance) were so WARM and WELCOMING...go check them out!!! You wont regret it

Review №8

My decision to visit Voyles to buy was in response to a previous visit to ask for assistance with technology on my 2020 Pacifica. The sales agent who assisted me was so helpful and knowledgable that I was comfortable approaching him regarding a possible purchase. He worked tirelessly in his search for the pacifica with the specific and hard to find features I wanted. As the search progressed, he kept me informed and was honest throughout the process. Mr. Crockett made the experience a painless and positive one. Simple, quick, and efficient.

Review №9

Wonderful experience from start to finish! Highly recommend this team to assist with your next vehicle purchase!

Review №10

Very friendly staff! Our son, got him his 1st car at 16. Ask for Quentin Watkins, hes the best!

Review №11

Sent my stats, requirements, etc. through their website, got an immediate response from Jessica and did some preliminary business over text msg; she was super-cordial, professional, and accommodating. We made a deal and I could not be more pleased. Jessica and Sales Mgr. Ross really made this a painless and pleasant experience.

Review №12

From the greeting to the entire process of purchasing our 2019 Fully loaded Jeep Cherokee. Everyone was absolutely wonderful to my husband and I. They listened, cared, and gave us exactly what we wanted. They treated us more like family.

Review №13

My experience is always great at Voyles. They were there to serve me before I got out of my truck. I didnt have to wait a very long time to get my truck serviced. They take care of their customers.

Review №14

I highly recommend Voyles! Salesman Nevin took good care of me with the everything I had going on with my trade in and got me in my dream car. Best salesman I ever had.

Review №15

We had an amazing experience here. Sam and Mitch were both extremely helpful and knowledgeable about everything on my new jeep grand cherokee L. I highly recommend either one of them to help u find your next car.

Review №16

Long story short. I wont be doing business with them in the near future. Id be better off going to Hendrick in Hoover. Just recently had an alignment done and my tires still had some scalloping going on. This time around they told me the wait time was two weeks so I left it with them. I also asked to be quoted for some side mirrors and tires since mine were already in rough shape. They were new when I first came to get it aligned and took so long to get it addressed I wasnt going to fault them. The service department has been really hard to get I touch with and it brothers me that they dont realize how long Ive been on hold multiple times then still say they also have tried to get in touch. At the end decided to pick up the truck and will get it serviced elsewhere. This truck was bought from when it was Benchmark 10 years and it has been a solid truck thay we were looking into buying another one like it but will be looking at other dealers since if our truck breaks down I wouldnt want to have that same repeat service.

Review №17

I was very satisfied with my experience shopping for a used car here at Voyle’s CDJR. They were courteous and willing to bargain with me. They also addressed the issues with the vehicle in which I was interested, before purchasing. Thank you!

Review №18

It was a great pleasure dealing with Sam Reece. He made purchasing a car very stress-free. His responses were immediate and he gave that exceptional customer experience. I was truly shocked to see the tin that I received in the mail thanking me for my business. Thank you Mr. Reece!!

Review №19

The best, and smoothest experience. The staff was great and did everything possible to get me the best deal and leave happily with my dream Durango!

Review №20

If i could give this zero stars i would.On Oct 5th,2021 I contacted Voyles Automotive located at 1313 Grant Mills Way, Birmingham, AL 35210. To purchase a 2021 Ram 1500 Laramie stock number 802101. I am coming all the way from Florida to purchase a vehicle in Alabama. Rep. Van Cook and I came to agreement that I would be interested in moving forward with the purchase of said vehicle. Deal agreed was: 0 percent financing deal with payment of $899.00 for 72 months on total financing of $64,728.01. Van Cook received manager Jackson Hagens approval and requested I submitted a credit application. I received a call back at 3:14pm on 10/05 stating I received the approval. Van sounded unsure at the time so i requested he verify the 0 percent financing. I later received a call from Van stating that the 0 percent financing had expired on October 3rd of 2021. This error has caused by credit to be ran for a financing offer that the dealer failed to confirm was still available and was in agreement to in order to move forward with my purchase of the vehicle. To make matters worse the manager said the error was due to them using the same information from last month instead of updating it. They later came back and said i could go through Chrysler at a rate of 2.99% and my payments going up to $984 dollars. This is beyond unethical and your typical bait and switch these dealers are known for. The only solution then manager then provided was I try a 84 month term. Dealer takes no responsibility and ask that i pay extra in interest to offset their mistake. Take your money and business elsewhere to a dealer thats honest.

Review №21

Great dealership! Excellent service department. Antwan Brown took care of all my service issues, give that man a raise!! Great place to shop for a new or used vehicle.

Review №22

Jack was my representative. He is top of the line in Public Relations. The establishment was very clean and inviting. I will return when needed. Thank you Voyles Chrysler, Dodge, Jeep, Ram of Birmingham for your great service.

Review №23

Fraud. If I had one word to describe this place. Took a truck to get alignment they had to keep it there for 2 weeks before they could look at it. Once they did they told me I need to replace certain parts or they couldn’t do the alignment. I had replaced those parts 6 months ago. The technician tried to sell me on replacing things that weren’t even broken. Then they are extremely hard to get on the phone and when I leave a call back number no one ever calls.Take your vehicle here for one thing and they will tell you it “needs” other things and they can’t do what you requested unless they get extra money out of you while your vehicle is here.

Review №24

We first spoke with Nevin Koshy by phone and he confirmed that Voyles did have a Wrangler I was interested. By the time we arrived at the dealership, he had it parked at the front entrance, ready to examine and drive. He was very knowledgeable and helpful, and very kind and engaging. Nevin coordinated my purchase painlessly. I could not be more pleased.

Review №25

The buying experience was awesome! Mitch was patient and not pushy. Finance was smooth and low pressure. We had a minor issue that required our new Jeep to go to service and David worked diligently and quickly to get it resolved. Highly recommend

Review №26

My wife and I are from out of town and we had been thinking about buying a Jeep Cherokee, and visited this dealership to see what was available, with no intentions of making a purchase at that time. I was greeted by very courteous and friendly Sales person (Van Cook). He was not pushy but was very helpful in answering my questions about the vehicle and explained all the rebates etc that were available on the vehicle. His attitude is to be commended. Because of this I decided to deal with him and we worked out a deal that I thought was fair to both parties. He then went over all the features and showed my wife and I how to operate all the features. Before we left, he said to be sure to call him if needed or we had any questions.

Review №27

I had a great experience purchasing my new car at Voyles. Sales person was friendly and professional. Process was quick and easy!

Review №28

Nevin was amazing!! He explained everything so well and helped me out so much. Highly recommend him!!!

Review №29

Bought truck completely no oil in motor, tires were oversized and scrub, not to mention I told them the payoff was incorrect and they didn’t care to tell me the right payoff. Salesman was great on his part though. Finance guy clueless didn’t know how the tag situation worked and didn’t inform me of payoff. That’s a sneak

Review №30

Austin was outstanding. He went through every option we want to ensure we could get it on the car. He knew his details and specifics.

Review №31

Great experience buying a new Jeep Gladiator at Voyles CDJR. They had what I wanted on the lot (which is why I went to Voyles in the first place) gave a good price for my trade in, and was in and out including test drive, trade, financing, detailing all within a couple/few hours on a Saturday morning. Could not ask for better! Jessie (sales) was very helpful, finance department was helpful and not overly pushy like so many are. And best of all, the Gladiator did *not* have thousands of dollars of added cost like so many Jeeps you see, so the price I saw online was a real price the Jeep could actually be bought for! More than I can say for some other scenarios Ive been through elsewhere.

Review №32

Highly recommend! Great showroom, plenty of vehicles to choose from whether new or used. Jessie was amazing and went above and beyond.

Review №33

Ringo always helps me.He is knowledgeable and concerned with my vans issues.I appreciate him.The others are very cordial, too.

Review №34


Review №35

My husband currently bought him a 2021 Ram and he said that it was the best buying experience he’s ever had! The customer service was great! When we buy me a new car we will definitely use Voyles! Also, the cookies they sent were delicious!! My kids didn’t even leave a crumb!

Review №36

This dealership was amazing. From the moment I spoke with the first employee, everything went smooth and quickly. They had my paperwork ready for me when I got there and the vehicle was perfectly spotless! I will definitely do business with them in the future :)

Review №37

Car was returned earlier than estimated and cleanest it has been in a long time.Great service. Thanks.

Review №38

My first time having my van serviced, and I was quite pleased. I was treated and greeted with kindness and of course I saw smiles. I would highly recommend anyone to visit Voyles, Chrysler center. Hats off to them

Review №39

Wonderful, quick and easy experience buying a car from this place! Jess, our sales consultant went above and beyond for us. Definitely recommend☺️

Review №40

Great experience! No pressure, fun people to work with! Mitch and the finance guy were awesome! Would definitely do business with these guys again!

Review №41

Very happy my Truck purchase from Voyles. The process was easy and Shannon was great to work with.

Review №42

I always enjoy my maintenance visit at Voyles🤔☺️Honestly each service appointment I have had at Voyles I waited on my vehicle. Every session I enjoyed myself, by car watching, walking and I almost always bring a lunch. Following my meal and a television show my Dodge Charger always is returned to me in the best condition possible. Gratitude is then mutually displayed, as I head to I-459 . The best around and coupon friendly👍🏽

Review №43

It was a good experience treated very well gnus knowledge great sales person very nice enjoyed working with her everyone else was great too thanks

Review №44

Tried to purchase a car until the price changed and the lied began. I was lied to four or five times, like I was stupid. It was really upsetting and a waste of time.

Review №45

Truck is beautiful, and the salesman delivered it to my door. I feel that the price was fair, and that the dealership facility has a very comfortable and welcoming feel to it. They do have some things to iron out on the service side, especially in regards to communication and setting expectations, but I think that 4 stars fairly represents my overall experience.

Review №46

We had a wonderful experience here. We found the car we liked online and John called us right away Monday morning. He got all the info that he needed from us because we couldn’t get there until later in the day. When we arrived, we test drove the car and he had everything ready to go. We were in and out within 20 minutes. Super friendly staff. We will definitely be returning to Voyles with our next vehicle.

Review №47

Completely satisfied with my purchase. Shannon Letts was my sales person. She was amazing!!!

Review №48

Sam was amazing! He really went above and beyond for me and my husbands purchases! Thank you so much to the whole Voyles team!

Review №49

My experience was great! Great salesmanship! I would definitely recommend this dealership to my friends and family!

Review №50

My auto purchase was handled with extreme professionalism by Sam Reese. I initially sent an email request for info on a particular Jeep, within minutes he had responded by email and text. He stayed late, as my practice is out of town, to allow for a test drive and go over options. They worked with me on incentives and I left feeling like they did bend and gave me something extra, which is so important theses days. Loving my new Gladiator Rubicon!

Review №51

Ray was my Service Advisor and he was great. He got my vehicle in and out quickly. I look forward to my next service at Voyles. Thank you, Jack Blodgett.

Review №52

Visit was good until I had to turn around and go back because someone forgot to reset the tire pressure after rotating the tires.

Review №53

I was Extremely Satisfied that they were able to get to my vehicle I’m a timely manner! Justin in the shop was extremely knowledgeable with the tools and equipment he was handling while completing the repairs on my vehicle! Recommendations around when you come to Voyles!

Review №54

Brought Jeep back 3 times after they performed tune up and service. They could not replace the spark plugs correctly. They kept misfiring and sparking after we left and drove it. But the lack of professionalism from service manager Ringo Hulsey who said he doesnt know how to change spark plugs was most concerning. Trusting service for your car at a dealership where svc mgr doesnt know basics of mechanics is concerning. They did however refund $500 of our $2700 bill.

Review №55

My car salesman Ronald Williams was great me and my family has been using him for years he always gets me the kind of car I want and in the price range I ask

Review №56

I came in to purchase a oil filter for my truck and saw some of the wheels and tires that taken off a new truck for an upgrade and liked the deal that was offered so I purchased them. The wheels were mounted on the truck in a very reasonable time and I was on my way. The service was top notch and the people that I talked to were very professional. I will definitely use them again in the future.

Review №57

(Revised) After expressing my situation to the Servicing Department Manager, I have come to understand the problem was with one individual employee, not the whole company. They are working to rectify the problem.They are If I could give a negative star, I would. Worst service department I have ever dealt with.I dropped my van off on May 12 to diagnose it. I was told it was bad gas. After consenting to have that fixed, I was then told the problem was much larger than bad gas; the engine would have to be replaced.Long story short, after two months, multiple weeks of no progress reports unless I called, multiple requests for the technician or service manager to call me back, multiple promises of it being ready at the end of the week. I still dont have it back.

Review №58

Austin was a great salesman and made the process quicker then my other experiences buying a car.

Review №59

Very Professional!!!! They did all they could to satisfy me and didnt even know my credit score. They go over and beyond. And, I would be remiss if I didnt plug my Sales Consultant, Quincy. He is totally amazing. He is a true Professional that understands how to make your Car Dreams happen.🚗

Review №60

My experience started by them rendering top notch service. I feel very confident in their ability to keep my car in top shape. Would not go anywhere else. Thanks Voyles.. 👍👍👍👍👍

Review №61

Absolutely fantastic experience! I am located in Florence, Alabama about two hours away. We found them through a web search. Sam the salesman was fantastic and prompt. He was quick to answer any questions. Thanks to the help from him I purchased a 2021 Jeep Grand Cherokee altitude and I love it! Sam drove my brand new car to me in Florence almost a two hour drive! This has been an great experience! From now on my cars will be purchased from this place . Also thank you for my surprise gift in the mail they were yummy.

Review №62

Sam Reese was an amazing salesperson! I will send my friends!

Review №63

Quick, very professional, nice waiting area, Antwon is very detailed on explaining the bill and services needed. Thanks again!

Review №64

Great inventory and awesome buying experience. Van Cook took very good care of me on this purchase. He had everything ready for me when I arrived. I paid and drove away in just a few minutes.

Review №65

Jessi Allred made the purchase of my new Jeep Grand Cherokee Laredo absolutely perfect. Her knowledge, demeanor, and attention couldn’t have been better. I highly recommend Jessi Allred and Voyles CDJR of Birmingham.

Review №66

Great experience! Austin was great and can’t wait to purchase another Sprinter Van from him!

Review №67

Had to have emergency repairs on the steering of my Ram pick up. Very friendly, helpful, service that was completed in a timely manner. Great experience after the breakdown that got me there.

Review №68

I dropped off a person to pick up a van that was there for service all went well with everything . While there I was interested in a new truck for myself . I looked at trucks on the lot , no one waited on me . Then I walked in the building. 15 people were there no one spoke to me . I have bought 2 vans there . It was just the end of the year when I buy new cars because most car dealers are more motivated to get old models gone . Just odd to me but this does happen pretty regular when I am looking to buy goods . Many people do not sale any longer they just wait to sale .

Review №69

Best car buying experience ever! Austin Daughtery and Robert Howard made it happen. No was not an option and they got me right in the exact vehicle Ive been wanting for a while! Hands down I would recommend 10/10!!!

Review №70

Fast affordable service. Great communication. This was my first service on my new truck and I’ll definitely be doing all my service with them. Antoine was great.

Review №71

Our car buying experience was wonderful and Shannan Lett made us feel great. she was very refreshing and a real pleasure to transact business with. She is a tremendous asset for your dealership

Review №72

Shannan was absolutely amazing and helped me throughout the entire process! I operate a mobile brake repair service and my Jeep Grand Cherokee with 270k miles finally blew the engine and transmission in the same weekI was so sick and tired of dealing with it so I called Robert at the dealership and he hooked me up with Shannan, and guys she searched hard in 2 different states for about 2 weeks until she found my new 2021 Ram Promaster city!After she found it she gave me a call and the paperwork only took about 30 minutes, I love her to death, she is my new go to when it comes to buying new vehiclesI highly recommend Shannan guys she made things extremely simple for me, now I can get back to what I do best and that’s repairing my clients brakes and their homes or jobs!! Thank you Shannan!!

Review №73

Great Customer Service! Enjoyed the awesome atmosphere. Everyone was kind and Mr. Van Cook got me in and out fast. Awesome dealership and staff.

Review №74

We have bought 3 Jeeps from Voyles and they have always went above and beyond for anything we needed. Ron Williams is the absolute best salesman, and Joel Anderson in the service department has always been super helpful in getting our questions answered and our Jeeps serviced. Highly recommend Voyles.

Review №75

The service department handled my trucks update very well. Jim Burke downtown told me they couldnt do it...

Review №76

Sam and the team were wonderful. We were able to make a deal, and be in and out in less than 30 minutes at the dealership! Great price - terrific car!

Review №77

Imma Get It, I promise 🤞⏰🏁♨️ That RAM is on f.i.e.a.r.s.e

Review №78

The absolute worst experience Ive ever had purchasing a vehicle. While disappointed that the sales person engaged in dishonest practices I am more disappointed at the dealerships failure to attempt to make it right. I initiated a car purchase electronically and was told that initiating the purchase; completing credit app, securing financing, getting approved would indicate a sale in progress reserving the vehicle. My sales person contacted me to let me know I was approved and to go through the numbers, once we were done he then let me know they were in the middle of selling it to someone else. The sales manager then called and offered nothing to repair the situation and I am now left with trying to find another vehicle for purchase.The worst part of this experience is their dishonesty and failure to take customer service seriously, it is apparent their only interest is in selling vehicles. If this is their sales practice what is their service department like and how many other things are they not being forthcoming about?Update: I called Hendrick Dodge, Chrysler, Ram ,Jeep and within 2 hours received approval, placed a down payment and made arrangements for delivery of vehicle. Sales experience was the easiest Ive ever had and complete opposite of my experience at Voyles.

Review №79

I was in a time crunch and Jess was VERY fast getting the test drive and all the paperwork completed so I could be on my way.

Review №80

Nevin was AMAZING to work with during my trade in and purchase. Never pushy and always up front and honest with me about availability, pricing, and incentives. Jackson, the general sales manager, was also very helpful as well. Everyone’s customer service went above and beyond. The process was quick and simple.Additionally, Greg was so polite and always smiling every time I met him. Customer service was top notch!I highly recommend Nevin and Voyles CDJR for any purchases.

Review №81

Nevin Koshy at Voyles CDJR on Grants Mill made finding my dream car a super exciting process. He was so helpful and supportive. My family had been to other Jeep dealerships in both AL and TN & were met with bad customer service, so I was dreading trying to find another jeep. However, Nevin helped turned the process around into an enjoyable experience. Originally I was looking at new buys, but keeping my preferences in mind Nevin found me the most perfect used Grand Cherokee. He patiently worked with us as we straightened out license and insurance holdups. I highly recommend asking for him if you’re looking for a new ride. My family plans on returning to him to get another Jeep soon!!

Review №82

All the associates are very nice and professional.

Review №83

I went in to check out a Jeep and left with a new Charger. Justin Bell took great care of me, and I love my new ride!

Review №84

Ease of process and wait time minimal. Great experience.

Review №85

Friendly, knowledgeable and accountable staff. Fast Lane a great set-up for basic services. Waited for my vehicle and it was ready when they said it would be. Access to hot coffee while waiting is a nice touch.

Review №86

I came in to get a tune up on my Jeep Wrangler and the service was awesome! Antwon and Ringo treated me like family! Hands down the best service you can get in the state of Alabama!

Review №87

Quentin Watkins was so helpful. Stayed in touch and answered all my questions quickly. Being 3 hours away from the dealer ship could of been a stressful communication problem but it was not at all. Made it so easy when I made it there to get my truck and was in and out in no time. Very professional.

Review №88

(Revised) After expressing my frustration the GM Mr. Jackson made things right and would recommend going back. Asked if a vehicle was on the lot, was told yes. Mentioned I was driving from across town and would be there in 90 minutes. Left my phone number. Get all the way there to be told the vehicle has been loaned out.

Review №89

Quentin was super awesome! BEST experience ever!

Review №90

Robert is the BEST! I loved working with the Voyles team in purchasing our new Ram 1500! They were attentive, and they worked hard for our business. Even after they earned our business, they worked hard to let us know that they were thankful for our business and if we needed anything else, all we needed to do was reach out. I highly recommend this dealership!!

Review №91

Great buying experience! Went in without an appointment looking for a new ram and they were more than helpful in picking out the right truck for me. Nevin was very helpful and made the whole process very easy for us. Loving my new truck and will definitely be calling Nevin when I’m looking to trade it in in the future

Review №92

The service department here is top-notch and they offer excellent service and communication. Getting my jeep repaired here was an easy process and updates were continuously given to me. Norman Vivians is the person who worked with me and is the reason I would recommend them to anyone.

Review №93

When we went looking for a nice truck, the one I was going to get was off the lot. I ended up dealing with Shannan Letts, and she got us in a very much nicer truck than what we originally looked at. She was very patient and worked hard to help us find the truck that we ended up driving off the lot. Thank you for not pressuring us, and doing a great job!

Review №94

John Crockett spent a lot of time helping us decide on the right Jeep Wrangler to purchase. I had already configured what I thought we wanted on the Jeep website and brought that in, mainly for a test drive of the Sport, which they had on the lot. After driving the Sport, and then John helping us compare the options packages that I had selected, against the Jeep Sahara, it was obvious that we had made the wrong decision on which model to buy. We then test drove the Sahara, which also had the Sky Power Top option, and that sealed the deal. Yes, we spent more on the Sahara (which we bought off the showroom floor), but it had more of what we really wanted and we knew that choosing the Sport was the wrong decision, and we would not have been satisfied after the purchase.

Review №95

My salesman zach took care of me and stayed late after work to ensure I could take my dream truck home very satisfied with this dealership

Review №96

The service advisor and your team did a great job taking care of my jeep.

Review №97

Very satisfied with the service Advisor. Norman Vivians is extremely nice and helpful in every way he can. Jeep on the other hand is one mistake no one should ever make. Jeep does not care abut its customers and treats them with no respect.

Review №98

Great friendly service

Review №99

Sam Reese was a great salesman to work with! Very efficient and easy process. The dealership is really clean and organized. They helped with a few special requests that made the buying process a lot easier.

Review №100

Excellent service, great communication, and fantastic staff! They were able to get my Jeep in, diagnosed, and fixed in the same day when Hendrick told me itd be 5-6 days before they can look at it.

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4.7 Rating
  • Address:1313 Grants Mill Way, Birmingham, AL 35210, United States
  • Site:https://www.voylescdjr.com
  • Phone:+1 205-403-5430
  • Car dealer
  • Auto repair shop
Working hours
  • Monday:8AM–4PM
  • Tuesday:Closed
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:7:30AM–6PM
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