Very pleasant experience at royal. Quickly agreed on price and both parties were happy. Very quick in and out. Look forward to doing business again in the future. Thanks again to Joey and Matt with expedited service.

John Ard at Royal Automotive in Vestavia is amazing. He is very polite, professional and extremely knowledgeable. John knew the issue while talking to me on the phone regarding my truck; that should say it all.Excellent service along with an excellent sales staff equate to an excellent dealership!!

I had a great experience at Royal regarding the purchase of my new truck. Scott Gassner and Matt Robertson were great! Both were very personable, knowledgeable and helpful throughout the whole process. It was by far the quickest and most efficient paperwork process I have ever experience when purchasing a vehicle. 10 out of 10 for sure!

This was by far the best and easiest car buying experience for us in 15 years! Royal made the process so easy from start to finish. We were in and out with our new vehicle in 30 minutes. I would highly recommend Royal to other customers.

Brandon has been awesome to work with, so much so that I wait to come back from Colorado (I spend Winters there) to get work done in my truck. I also worked with is bro in law (Steve?). And he was great too. I was going to talk to there manager personally but didnt get a chance before I had to leave town. Love your dealership. Love the service even more!

Just my usual service and recalls on my car that had to be fixed. Of course I can call Chris anytime to ask any question and he always is friendly and always makes time to explain things and also help me with anything! Royal GMC is professional and very trustworthy. I have attempted to service my car at 2 other dealerships due to me working out of town but they were horrible!! Royal GMC is the best and Chris Stanfield is awesome!!! They will take great care of you EVERYTIME!!

Review for service and repair. Our Buick needed to be brought in before our big trip and the service section was great. They are very friendly and helpful. I had to leave the Buick over the weekend and they have a free shuttle service that I had to use to get home. I needed the car seat taken out of the Buick and that was taken out and placed into the shuttle car for me. The shuttle service is for up to a certain distance away so make sure to ask how far they will drive out to get you home. My back ac unit needed repairs and now it works fine. Great job and service. A big thank you.

All of the folks at Royal have always been very accommodating. They truly care that the clients expectations are met or exceeded, not just when buying a vehicle, but when going in for service work as well. Its why I continue to purchase my vehicles from this team. Tom Godwin is a trusted advisor when it comes to buying vehicles and hes quick to bring in other team members when needed. Thank you to Matt Roberston for his leadership and the positive impact he has on the Royal team. Tom and Matt are studs to say the least!

Joey Brasher was very knowledgeable and even called me on Sunday to go over the truck I was buying. The young lady that handles the financing was very good to work with and was able to get me and out very promptly. I will buy again from the business.

Gary Redd is an ESSENTIAL part of your team, he is by far one of the most professional and honest men around . He was the reason I came to purchase my vehicle after sitting in when my husband purchased his truck with Royal Automotive through Gary . Thank you Gary for all you have done and if you’re still around I’ll love to purchase my children vehicles with you .

Last weekend, while out of town in Birmingham, my GMC Acadia broke down. Luckily I had it towed to Royal Buick. Brandon, my service rep, was incredibly communicative during the repair process and Royal was able to get the Acadia repaired in time for me to return home on time. I am incredibly thankful for the extra effort they made.

Being from out of town and having an issue with my truck Id purchased recently across the country is a special kind of nightmare. But Ralph and this team have blown me away with their service, friendliness and timeliness. I am back on the road in less than 24 hours- hassle free. 10/10 recommend to anyone needing quality, fast, honest work.

Mr. Brasher was very easy to work with. Despite the circumstances with today’s market, he still made this process easy for us. We will definitely be doing business with him again.

Royal Buick/GMC did an excellent job. The vehicle was delivered in a timely manner (before time). Paper work was completed quickly, as my husband and I were in a time crunch. My Yukon was clean and had a full tank of gas. Very please with Royal Buick/GMC. Would buy from them again (:

The best group of guys (Luke and Matt) that I have ever worked with in my 40 year career…They listened to our needs, understood our budget and got us exactly what we wanted! They made the whole process very easy, no pressure no hassle just very professional.

Helpful salesman, without being pushy. Great staff, helped moved through the process quickly.

So polite and very quick service. I was prepared to wait for a couple of hours but completed my work within an hour or less.

My buying experience was great we traded a vehicle in and was still out within an hour. Joey was excellent.

Was very impressed with GMC.com looking for a truck, found one in Birmingham Alabama, from Royal Automotive. Not sure I could have had a better experience in the entire process. Several weeks shopping other new/used options from other dealers and manufacturers, really happy with my decision. Joey Brasher with Royal has been extremely helpful and delivered as promised.

The staff was friendly, personable and professional. Our sales consultant made the process so easy and by the end we felt like we had made a new friend.

Matt F and Josh M were wonderful to work with! They went above and beyond to get me the car that I wanted. Matt was by far the best salesman I’ve ever worked with and I appreciated the genuine care that he showed for my situation.

I emailed Chris in the service department with a question about a part being replaced on my Yukon XL that I purchased out of state. He responded promptly and connected me with service advisor Brandon Jennings. Brandon was quick to email and call, give quotes, respond to any questions, etc. He did everything with kindness and professionalism. He scheduled my service for a few days later and communicated every step of the process to us. We drove about 45 minutes to use Royal Automotive based off their excellent reviews on dealerrater.com and also because they are GMC certified. We are so happy with our experience and will definitely take our vehicle back to Royal if any additional needs arise. Thank you Brandon and Chris for your fantastic customer service!

We were on our way to the beach and the alternator went out. We came with one hour of them closing the service department. They were able to get us in and out quickly. They were beyond friendly and super accommodating to my family.

John in the service department is untruthful. I dropped my truck off there after a check engine light. Told me they would get to it pronto. Obviously didn’t happened. Called later before closing and he told me they didn’t get to it since there were still a few vehicles ahead of me. So I waited to hear from him the next day, which I never did. Left him messages with no call back. Eventually got ahold of him and he told me it would be another 4-5 days before they could even get to my truck. The wait wasn’t the issue for me but the dishonesty was. Don’t take your vehicle there if you want honest work done on your vehicle.

It started off really wrong.. My car had been there for over a week and upon picking it up the same issue still existed; no air conditioning. I was more than upset but John was able to get me a vehicle so that I can go to work. However, the fact that no one actually made sure the issue of no air was actually resolved before I came to pay was quite unsettling.

I dropped my Yukon for a recall. Royal was fast, friendly and helpful. Did a great job!

Ralph is the best service rep. He handles everything with excellence!

We were traveling, Andrew helped us over the phone, taking pictures and answering questions. He helped us get as much done online and over the phone as much as possible so the purchase was quick and easy! Highly recommend! This car buying experience was the best I have ever had. Thank you!

Chris has outstanding customer service skills. He’s always a pleasure to deal with.

This is the second vehicle we have bought from Royal and its always easy and fair. Gary has been my salesman for both vehicles and hes really a super nice guy good luck Gary bye

We had a great experience at Royal Automotive! Matt and Joey were wonderful at keeping in touch with us and providing us with all the information needed to make an informed purchase. The trade-in and buying/paperwork process was super quick, easy and seamless from the moment we arrived until we drove off the lot in our new vehicle. These guys really gave us top notch customer service. I would highly recommend them to anyone in the market for a new vehicle who appreciates feeling like a true valued customer. Very deserving of 5 stars!

The salesperson was very friendly and taught me everything about my vehicle

Super nice, friendly and a always helpful staff and they are willing to work with you to help.

My experience was exceptional, this is my second car purchase from Royal and their team is great. I am a forever Royal Automotive customers. Best customer service and prices in town!!!

Very good people to work with. The sales manager is awesome!

Bought many cars over the years and this was the best experience ever. Bill and Matt made the whole experience better than we could have expected!

The way Chris stay on top of things are Awesome. He is the greatest manager I have ever came in contact with over my 52 years of dealing with dealerships. Chris followup with customers by talking to you in person, openly and honestly with a smile. Ralph is also a great person, he make sure he let you know what service you need and why. They are just AWESOME. Praise God

The Royal Team did an excellent job. We love our new vehicle. Carson, Scott and Jennifer are top notch!

Matt and Andrew could not have been better. They were great to work with and made the process fantastic.

I made the appointment on line for a time that was good for me, when I got there I was greated and the service tech. Took my truck to the back and performed the service in a timely manner. Great experience.

Staff and Quality of Work 100%. Would highly recommend!

This past car buying experience has been the easiest and most pleasurable one I have ever had. Joey Brasher really took care of everything I needed. It was a real deal no hassle car sale.

Scott G. Was a big help. No matter what step we were in of the buying process he stuck with us. Reception was nice and all the staff we engaged with were welcoming and professional.

Great service team. Greeted immediately upon entering service area. Informed of a recall that also needed to be resolved.

Ralph was very helpful and kept me informed about what was going on with my vehicle and getting it repaired.

Chris was very helpful today, and previously when I have taken my Acadia to Royal for service. Hes personable, and I enjoyed working with him. I would definitely recommend Royal for dealer-required services.

We had challenges getting the vehicle but Jennifer Mills was fantastic. She was as frustrated as I was and kept me informed and worked very hard to make it a positive experience.

It appears that customer satisfaction is priority one.

My experience at the dealership was great. My appointment was right on time and the professionalism of the staff was impeccable.

I continue to enjoy working with Joey and Matt. Been doing business with this dealership for 35 years.

Joey did a great job getting me the best deal on my Acadia. Matt also was great at getting my best rates and getting my paperwork ready so quickly. It was definitely worth my 2 1/2 hour drive to ROYAL....it was an AWESOME experience dealing with ROYAL....

The purchase went through very easily. And the sales staff was easy to work with. I started out Carson Culin through text messages and e-mail. When I came into the dealership, I worked with Bill Bradley to finalize the purchase and both were very helpful.

Wow what a amazing croup of people that helped us out at royal Buick GMC. They were amazing both went beyond their call of duty to be sure my wife wuz happy with her new truck they showed her step by step to use the Functions of the vehicle 😀 and went over the paper work carefully and offered any new deal we might want to go along with the purchase we made. We were happy to come you guys yall made us happy THANKS FOR STAYING OVER LATE. 😁 sincerely Michael &Crystal Johnston,,,,

These guys are great. Everything done right and timely

Great staff, great customer service, and a great place in general.

This was my first time purchasing at Royal and all I can say is what a great experience. This team defines the term excellence and will not take anything less. Also I cannot say enough about Gary the man is great at his job, I would definitely recommend going and seeing him for any of your car needs!

They did a great job, were quick and professional.

The work was performed to my satisfaction and my vehicle was returned cleaner than I dropped it off.Thanks for the good work!!

Everyone was so nice here. Dealing with Carter Ward was a great experience. Professional, friendly staff and not pushy at all. Best car buying experience hands down!

This was my second vehicle purchased from Royal. Joey Brasher was absolutely wonderful. He found exactly what I was looking for. He and the finance department worked within my budget parameters and got me exactly what I needed. Everyone was helpful and professional, and I am so grateful to Joey and Royal!

I had routine maintenance done on my 2500 GMC. I had a good experience.

There is a reason people refer to brand car dealers as “stealerships”. Discounted oil change is a “lose leader” to try and get at least double the going rate for other services. $85.00 to change a cabin filter which costs $22.00 plus 15 minutes labor anywhere else!

Royal did what they said they would do. And during a time of severe vehicle shortage, and while other dealers were playing games and jacking up their prices in all kinds of ways from direct % markup to a bunch of add on fees of thousands of dollars, Royal priced the vehicle (at MSRP) and then delivered it at that price. By the way, Im 63 and never dreamed I would ever be paying MSRP for a new car, but consider myself lucky at the moment.

I was immediately asked if I needed assistance by a salesperson, Josh Miceli. He was very polite, knowledgable, low-key and I did not feel pressured at all. I thanked him for not being pushy and he said that was not his personality. I had looked at Hyundai, Lexus and BMW SUVs and researched extensively but none of those vehicles were the one. I knew the size vehicle and amenities that I wanted. Josh showed me everything on the Acadia Denali. After a test drive, I said that I would get my husband to stop by to look the next day. Josh said that I could take the car home overnight and that was a wonderful suggestion. My husband was able to drive the vehicle and we had time to explore the options. I was driving a 2006 Mercedes and I refused to look at cars for years because of the dread of a high pressure sales pitch. My experience at Royal Automotive was wonderful and I have now overcome my disdain for searching for a car. All aspects of the buying experience, including the paperwork, were easy and pleasant and I love my new GMC Acadia Denali.

Gary and Matt were great! Very professional, but personable, too. We are big fans of Royal Automotive, and this most recent experience has only served to deepen our relationship with the best dealership in Alabama! Thank you for taking such good care of us.

Made it simple. Great Experience. Joey Brasher and Matt Robertson were great!!

The most easiest convenient car buying experience I have ever had!! I will definitely be purchasing my next vehicle with Royal! Matt and Josh were perfect!

Joey was excellent with answering my questions and returning my calls!!

They could not reproduce the issue I was having and opened a ticket with GM. after running thru everything suggested they still could not reproduce the issue. I am still pleased with the experience as I think they did all that they could and gave me documentation that I had an issue and what was done just in case it happened again. They were very professional.

First off I would give my salesman Hunter Plotting a perfect score. He was very knowledgeable about the Acadia and he took his time to answer all of my question. He even tried to fulfill every request if it was allowed we got it. Royal is a wonderful car dealership and I have been telling all my family and friends to come see yall for the perfect car buying experience. And the great prices. You all are the best. Thank you.

Fast efficient service.

Took a gmc to get an oil sensor turned off and now it can’t drive for more than one hour without overheating and having major issues. Do not take your car here- they will ruin it

Fantastic experience ,Gary and Matt were great

This was another great experience with Royal Automotive, my sales consultant Don Livingston was super helpful, he answered all of my questions and is very knowledgeable and helped me get into a great 2019 GMC Acadia. Also, Matt Robertson the finance manager was a great help as always with getting me where I needed to be with my payments, he made the experience nice and easy.Royal Automotive is a great place to buy a new vehicle, I have bought 4 vehicles from Royal GMC and every time was a great buying experience, they know how to treat their customers and make you feel comfortable, I would always recommend them to family and friends and I will come back.

Ive had the greatest experience with the whole staff in the Service Center at Royal Buick. John, Chris, Ralph and Brandon have addressed any issues Ive had and are an absolutely fantastic group of guys who take out the time when I stop by.

The service team was agreeable and changed my oil. They took my car in right away and I did not have to wait very long.

Excellent dealership!! This was the best vehicle purchase of my life! Josh and Matt were amazing! Go see Royal today for your next GMC purchase!!

The receptionist was super hot and I loved just standing there talking to her while she multitask so many things at one time

Great service experience! Truly felt everyone wanted to assure all of my expectations were met. This was another example of why I always use Royal for my GMC service needs

Good work, all issues resolved.

We had a great experience beginning to end with our new purchase! Joey B was simply amazing and very personable and very forthcoming through our entire transaction!!

This was the best experience I have ever had with a dealership. We were on our way home when our transmission went out, we are from Arkansas so we are still 6+ hours from home, plus this was a girls trip so we were scared and worried. Not only did they offer the best hospitality, they helped us find a hotel in a great location, dinner options, etc. Ralph in particular was hands down the best representative I have ever had the privilege to work with. He has the sweetest, kindest heart, and truly cares about you. I would recommend this dealership to anyone and everyone. So blessed that we were taken well care of. Thank you so much, I will forever be grateful.

I love this particular dealership because the salesmans are all very efficient and gets the job done. I will always have my 2020 Yukon XL serviced at this dealership.

Excellent service and customer care

My experience was amazing! It had been 14 years since Id purchased my last vehicle. I went to the dealership to view, in person, several of the vehicles that Id seen online. Id already done my research before hand. So, I already had a few vehicles in mind that I was interested in viewing.I was met on the lot by one the sales associates, Hunter Plott. Hunter was extremely helpful and patient with me. He answered all of my questions. He was very informative. I was never pressured at any point to purchase a vehicle.Also, I was able to meet one of the Sales Managers, Matt Robertson. He was really helpful, as well. Again, Matt never pressured me to purchase a vehicle. Both Matt and Hunter got me a great deal on my trade-in.All in all, I was extremely pleased. I left the dealership that day with a new vehicle. Its been five days since Ive purchased my vehicle and Im still in love with my new vehicle.Thank you to the entire Royal Automotive dealership!!!

Just a routine oil change and tire rotation. Service department was really busy, but the service writer was very polite and friendly and got me checked in pretty quick. I was able to work in the showroom at a small table while my car was serviced. Overall, it was a great experience!

Matt Robertson & Mark Elliott did and are still doing a great job. Thanks guys!

Service visits are always so convenient and the staff always go above and beyond!

Best sales person I ever had

My husband and I had a wonderful experience with Scott and the sales manager, Matt. They made the buying process quick and easy. We are extremely happy with our purchase, and will continue to work with Royal GMC in the near future.

Took my truck in Saturday 3/6/2021. Cant do anything today until I speak with the service manager and GM. Well call you Monday. 4 working days later Ive heard nothing from the service department. A phone call is easy.

Fast, courteous and very easy to deal with. I highly recommend Scott Gassner.

Carson did a great job, and so did Matt the sales manager. Great experience overall.

Good folks in the GMC service department. Took care of my truck twice now under the estimated price

My experience each time I visit Royal Automotive is always EXCELLENT! Thanks to Chris Deller (Service Mgr) and Brandon Jennings(Service Advisor) for the excellent service you all always provide. Keep up the Good work!!!!!

Always a great experience here...top notch sales and service staff.

This was my first service visit since purchasing my new GMC Pickup. I was very pleased with the service performed and the overall professionalism of the service coordinator and technicians. Well done!

Excellent personalized service. Great follow-up about status of parts and scheduling. Chris Standfield is an ace!

Hunter was very helpful from the beginning to the end. Matt was great as well! We will definitely do business with Royal again and again!

Great people. Great service