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DriveTime
9710 Parkway E, Birmingham, AL 35201, United States
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de
Review №1

I can not explain enough how simple it was to purchase a car through DriveTime. Katrina came in and went straight to business! I told her what I wanted and she made it happen! Simple and smooth! Thank you again for your great service

Do
Review №2

The most wonderful people Ive ever dealt with . Friendly , knowledgeable and patient. My best shopping experience ever. Thanks you guys!

Cj
Review №3

Katrina was so nice .....i really appreciate her patience with my grandma! At the end I was so happy her choice for me....lower down payment and newer car for me!

Ma
Review №4

Buyers beware! I had to have my thermostat replace a week after buying the car. The steering angle sensor is also not working. The right front fender is missing the inside shell to protect the tire in the engine from things flying into it. Customer relations is a joke! To add insult to injury they put a battery in my car that was so small that it could fit my dads riding lawnmower! Check out the gap where the battery is. So suspect! Week 3 and who knows what else ill find! I should have gone to CarMax! What a waste of time!

Ri
Review №5

They want information that they have no need in asking for and is definitely an invasion of privacy I would advise to stay clear of places like this

No
Review №6

This was a great experience! Easy to ask questions and get honest answers. Rodney Bell was EXCELLENT! Thank you!

Me
Review №7

The lady that did my stuff was very friendly and nice. She answered all my questions and made everything very easy. She explained everything so I would understand and I loved the experience very much!

Na
Review №8

Katrina gave me exactly what I wanted with no problems! Quick and easy process

Ka
Review №9

Katrina was very helpful! She help my mother and I get into a car! She was very patient!! She also knows a little of sign language which was helpful speaking to my mother during the process!

Ha
Review №10

Rodney was very professional and patient while helping me with my car purchase. Thank you to him and the entire staff. Great service.

De
Review №11

Im a 1st Tome Buyer!! An I really appreciate the Drivetime family on Parkway East they helped me understand what i would be looking at when i walked away from the lot an how the process goes. Even helped me understand APR rates i defiantly want my next Car to come from that LocationThanks Guys

Sa
Review №12

I love love love the Drivetime in roebuck. Eric and katrina was great! They kept me laughing while getting my new car

Ch
Review №13

Thank you Katrina for all your help....you were a true blessing

Sh
Review №14

Ashley and Lance were wonderful. I would definitely recommend those two to anyone looking for a vehicle.

Pr
Review №15

Rodney Bell was an amazing sales rep! The process was smooth sailing.

Ta
Review №16

I’ve had so many problems every where else trying to get any vehicle because of my credit even though I have more than enough monthly income. Drive Time definitely got me rollinggggggg

Ai
Review №17

Ruby was my car saleswoman and she was absolutely great y’all she helped me in every way they she could you looking for a car go see ruby she’s Awesome!!!!

Ka
Review №18

Drivetime is the way to go! Simple easy and fast! If you have any questions she is going to make sure she find out the answer for you! Her service is A1!

Do
Review №19

Mr Rodney B is the absolute best car salesman ever i highly suggest you go see him!!!

Ku
Review №20

After a botched deal elsewhere, DriveTime was a breath of fresh air and such a pleasant experience that I know I’ll be happy to see them again!!!!

R
Review №21

Got me a great vehicle & great interest rate & deal. Very much liking it

Je
Review №22

People at drivetime in Birmingham were very patient and helpful with my new to me car!

Ad
Review №23

Katrina was so amazing, she made sure I got exactly what I wanted! Love my car!!

Ju
Review №24

Thank you Katrina for helping me finding my wife a car...she love it

Di
Review №25

BIG SHOUT OUT TO BRANDON AND KASAAN FROM PELHAM AND JAEL(aka Ruby) FROM CENTER POINT!! THEY WERE ALL SO VERY KIND, THOROUGH AND CREATED A VERY PLEASANT MEMORY FOR ME! THEY TOOK VERY GOOD CARE OF ME🔥🔥🔥🔥!!!

Ch
Review №26

This has been the quickest and most convient auto buying process I have ever experienced will definitely tell Co workers and friends about this fealership

Am
Review №27

I dont recommend anybody I drive 1 hour for app. And they dont open till 10. Then they wont talk to us are try working with us. Its ok we got a car somewhere else so. We had 1200 to put down.

Sa
Review №28

Friendly staff rodney quick service thanks very much

Ms
Review №29

Lance is awesome! He made sure I got what I wanted, and he was very professional. Go see Lance!!

Ma
Review №30

I give them an A+A+A+A+ all across the board!!!Rodney and lance was amazing! everyone work as a team!

ML
Review №31

Customer service was great, the car was really clean, runs brand new for a 2018. Will definitely recommend this place for future references.

D
Review №32

I had a great experience working with Katrina when I purchased my vehicle. She was truly patient while we looked at the vehicles and she answered all my questions. Once I found the vehicle I wanted Katrina made the rest of the process quick and simple. Explaining everything at each step. She also had a great sense of humor. Thanks Katrina for keeping me on track with purchasing my SUV.

Al
Review №33

I really appreciate Katrina patience....!

Te
Review №34

Wonderful friendly staff. The absolute best buying experience to date...

Sh
Review №35

Trina rodney and Ashley were great! They stay late!!

De
Review №36

My service was delicious all the way around...Eric...rodney.....and katrina! They made it happen for me!

Ta
Review №37

Very impressed by the employees and service presented here. Ruby and Wiley were both very helpful and knowledgeable. They both had a good idea of what needed to be done to make it all run smoothly, and even worked with my loan provider when they were being slow/difficult.They were also very accommodating with me leaving my pervious car there before I could return and pick it up.Highly recommend! If I ever buy a car again and they have it in stock, I know where I will be going.

Ga
Review №38

Customer service is horrible. Waited for 3 hours to get a run around. I do not recommend at all

Gi
Review №39

Thsnk you katrina for everything

La
Review №40

Eric was such an exceptional salesman. He didnt make me feel obligated to just purchase anything. He took time to figure out my needs and his trainee Donald was the cherry on top for the experience. My dad I cant stop talking about how such an awesome experience we had. We will be back for our future needs. Thank you so much gentlemen!!

Bi
Review №41

Ruby....was really nice!

Ro
Review №42

DriveTime absolutely does not disappoint! From the time I walked in til actually leaving the lot, I was beyond satisfied with the entire DriveTime experience. My salesman Thomas, was not only helpful with my first car buying process but continually worked with me in finding the perfect car. I will say leaving DriveTime, I definitely came out smiling ear to ear. I recommend DriveTime to EVERYONE who are looking into purchasing your first or future cars. Great Experience!!!!!!

St
Review №43

Today my daughter purchased her 1st vehicle. I was very impressed with Donald and Eric. Donald was very polite and friendly guy. He is a people person and he is an awesome person. They both are very knowledgeable of their job. Great job!!!

Al
Review №44

Really appreciate her service

se
Review №45

Katrina Harrell was my sales representative. She was extremely pleasant and easy going! She made the sales process quick and worry free! I will recommend future customers to definitely pay her a visit at Drive Time! Love my car 🙂

Ka
Review №46

They will do anything to help you get into a car. Their customer service is great. BUT their interest is insane. Read the fine print and do yourself a favor. Go somewhere else! I was about to end up paying 31k for a 12k car after all said and done. Don’t walk but Run to a different company!!!!!!

Za
Review №47

Had an excellent experience, I thank GOD for the staff at Drive Time, a lot of places just say your job is your credit, but Drive time really mean it they talk the talk, and walk the walk,love you guys,made my mom,daughter and myself, feel like family from the time that I stepped in your doors, DRIVE TIME FOR LIFE!!!!!!!!!

Va
Review №48

Ruby was really great! She was very knowledgeable and patient with me! I am confident that I bought a reliable car today! I definitely recommend this place to anyone looking to buy a car.

JE
Review №49

Wonderful and professional sales reps. Eric was amazing. Process was easy in and out with my new whip.. Thanks again Eric!!

C.
Review №50

Easy and straight forward.

Gu
Review №51

This place is terrible. I personally brought one of my employees here to help them get a vehicle and the staff basically looked at him like he was an alien and said he didn’t have any chance of getting a vehicle. That’s fine, ten minutes later he got a beautiful Toyota Camry from the nice folks at Brannon Honda.

Er
Review №52

My husband and I stopped by today and we were not disappointed. My husband is looking to purchase him a car and the salesman Mr. Eric made the visit very delightful, hes very knowledgeable, great customer service, impersonal and willing to listen to your needs. Very professional as well please go see Eric hes top..

Qu
Review №53

Jon and Eli are great individuals guys. Jon was great with customers service and very understanding. Eli knew how to help with numbers and knowledge with different types of vehicle I want. Both of them did excellent team work. We was very pleased and happy. DriveTime is Awesome !!!!!!!

Mr
Review №54

From walking to work, relying on other to pick me up so I can spend time with my family. Eric Reese made it so I wouldnt have to ask for a ride. He put me in a car...something suitable for my family. And along with praising the most high for improving my situation. Im leaving this review for Eric Reese saying THANK YOU from both me and the miss.

Ce
Review №55

DO NOT BUY THERE !!! We bought a Chevy Equinox, the truck began to have problems with the timing chain after a few months, we took it to the shop because apparently the insurance covered it, the truck has been there for more than 3 months and we have had to continue paying something that did not we have been able to use, we call customer service to try to negotiate a vehicle change and they just say they cant do anything about it we just have to wait.

ja
Review №56

Katrina and Eric was great. They found me and my sister car. They were very patient, and I really appreciate their time and effort!

Br
Review №57

I have very good credit. Played text tag with Andrew because I live in Atlanta and needed the car I wanted transferred here. When we got on the phone he rambled off numbers that seemed extremely high for a solid credit rating. The financing he offered was 28%!!!!!!!!!!! I burst into tears. He didn’t even care to explain the car And financing was for someone with bad credit.The lady in Atlanta found special financing for people with good credit and what do you know.....amazingly I qualified 6%. SIX PERCENT.Shame on you Andrew. I wasted HOURS on the DriveTime site plus time at the store. Educate your prospective customers. We deserve better than this!!!

De
Review №58

Wonderful place to do business. Worked well with me, and did not pressure anything upon me that i did not want. Crunched numbers as much as possible to get me setup and driving off the lot. Bonus is Ruby Tomas and Wiley worked after closing time to help me. Come by and see what Drive time can help you with. 9710 Parkway East Birmingham,AL 35215

Se
Review №59

I had the pleasure of working with Eric.It was a breeze!! They were really nice & helpful!I enjoyed my visit

Ko
Review №60

Everything is great about drive time if you have bad credit but can afford a car of course the interest rate is astronomical but if you can put more of a down payment within 60 days like they offer youll end up with a great deal. If not... have you ever heard the term ghetto loan? Besides that, low payments. Great cars. I love them.

Ly
Review №61

Andrew helped my 19 year old daughter get her first vehicle. He was so amazing & patient working with us since it was her first time financing a vehicle. I would recommend his service by anyone who doesnt have any credit or credit that needs work.

To
Review №62

The salesman Eric Reese was a on point salesman who went out his way to make me happy after hours I really appreciate him having the patience for helping me to get my first ride. Keep more salesman like Eric and you will have happy customers like me

La
Review №63

My experience was awesome. The salesman Eric Reese has performed a wonderful job in getting my daughter in her first vehicle. Would recommend him to anyone whos looking for quality service.

ya
Review №64

I walked in and was taking care of immediately!! Eric was my salesman and he was very nice. He got me approved immediately with only needing a little bit of information. The process was fast and easy. I walked out with my first car!! Thanks to God and Eric and I will be referring others here at Drive Time in Birmingham.

La
Review №65

Katrina is the best!

Ni
Review №66

Eric Reese is an amazing salesman! He is extremely informative and down to earth. I will definitely be getting my next car here!! My experience was above and beyond satisfactory.

pr
Review №67

I had a great experience with this company. Everyone was so nice and very helpful. I would recommend them to all of my family and friends. Jonathon and the rest of the staff was very professional and offered excellent customer service

Ou
Review №68

Had a very cool experience my sales lady Ruby was friendly as well as the whole staff and they had all the answers to any question I asked... Great atmosphere also

Ly
Review №69

I had a GREAT experience at Drive Time with Katrina Harrell being Sales Advisor. She goes through all your Options with you and makes sure you get what you want and need.

De
Review №70

Mrs. Brittany Prater was the best sales person I have ever met.. I had the best experience with her.. She treated my wife & I as we were her family.. I definitely appreciated her helping us find a vehicle for our family.. I will send my family & friends to her because I know they will be treated like family along with, her taking the time to find the best deal for each of them.. I know God sent us straight to her..

Cr
Review №71

Everyone was very polite. Andrew was beyond helpful with the knowledge of products and add ons. I would recommend DriveTime to anyone looking for car!!

de
Review №72

Andrew was really personable and helpful. Drive time gave me a great experience financially and personally

Jo
Review №73

I had a wonderful experience. Mr. Andrew Farr really helped me find what I was looking for for an acceptable price . I will be sure to recommend my family and friends to go see him for a car

Jo
Review №74

Great customer service

Ta
Review №75

Whitney Watkins helped me and my experience was awesome!! I was in and out in no time. Dont waste your time going anywhere else, go see Whitney shes the best and efficient!! Thanks for my new ride!! I wouldnt have went to anyone else. Great customer service and the whole atmosphere is just warm and welcoming.

Ti
Review №76

My car buying experience with Drive Time was seamless. It was a pleasure working with Wiley & Chandrea. I felt as though they actually listened to me and delivered accordingly. The ultimate thing that stood out to me was that they did not pressure me or try to use any “salesman” type tactics to get me to purchase a vehicle. Because of such I would definitely recommend Wiley Short if you’re in the market for a vehicle.

Mi
Review №77

Eric was very nice and went out of his way to make sure my sister was placed in vehicle.....

de
Review №78

Great service. Very fast and easy. In and out no problem.Andrew and Lance was great help. And easy going

Me
Review №79

Whitney Watkins helped me fund a car and my experience was excellent. She was very nice and helpful. The whole team was very friendly right when we walked through the door and even treated my 2 year old daughter great even though she was running around like crazy! I love this place and intend to go back!

Ca
Review №80

Great experience! Fast, friendly, and effecent service! Jon was awesome! Exceptional customer service from everyone involved but if you need a ride, see Jon!!

Re
Review №81

Today my salesperson was Eric and I want to thank him for his service. He was so helpful . I am glad that I had him to assist me today.

La
Review №82

My experience with drive time and Jon as our salesman has been wonderful! Thank you for making the process easy. And they explained everything very well. Thank you

Ch
Review №83

Eric Reese at the Birmingham lot was great! He worked with me and found what i liked that worked with my budget

Ca
Review №84

I walked into Drivetime looking for estimates on cars and I walked out with a 2014 Chevrolet Malibu that I absolutely love already. The sales rep Eric Reese was very patient, dependable, and awesome. Customer service was an A + I would definitely be recommending them in the future.

Je
Review №85

I love the experience and it didnt take all day 😍 and Katrina was so nice and very pleasant

Na
Review №86

Eric Reese was really good he listened to what I wanted and could afford and got me in the perfect car for me had all the bells and whistles!!

Ho
Review №87

Eric Reese was really nice & made a point to be as helpful as possible. Would’ve given 5 stars but I really wanted a truck. But am happy with the car I got instead.

Ke
Review №88

I went in there having a bad day because my old car had given up on me. Immediately when I talked to a person over the phone just inquiring about a car I saw on the app it made my day a little better but once I actually got there and met Katrina Harrell, It made my day that much better. She was learning but still very helpful and compassionate to my circumstances. With the help of Shan and the manager, I walked out of there with a new car and a smile on my face. I’d definitely recommend coming here if you need a car and are rebuilding your credit.

Al
Review №89

Eric Reese was amazing and very helpful for me and my family I will recommend Eric to me friends

As
Review №90

I had a wonderful experience with Tom and Andrew they are the best. I do highly recommend someone to go get a car from drive time . My situation seemed a little complicated at first but they were still able to get me riding without a co-signer so that should tell you something. Drivetime Roebuck Team is the best !!😀😀

Ch
Review №91

Although I did not purchase a vehicle here myself because I already own a vehicle, I did have the pleasure to sit and observe the process as my friend purchased his vehicle. The process was very easy and hassle free! Kyle was very polite and explained everything that he needed to get the process started. Jason did an excellent job explaining the contract at the time of signing! Friendly staff overall!

Ju
Review №92

I was super impressed with the customer service!!! Brittany Prater is a rock star!!! She is very knowledgeable and knows her cars!! This is the way car buying should be!!! I was also very impressed with the fact that they dont want to put you in a car you cant afford! They encourage you to pay off your vehicle early, save yourself some money and feel like you made a sound financial choice!! I would recommend Drive Time to any and all people looking to buy a go nice used vehicle!!!

Di
Review №93

I loved Andrew as a sales person he was patient with me at all times. He should be promoted.

Ni
Review №94

Perfect experience at DriveTime! Eric Reese was a great salesman and helped me get into the car I wanted! 10/10 would recommend to anybody

Ca
Review №95

I had a very good experience with the car-buying process. Andrew was very patient and informative.

Sy
Review №96

Katrin was an awesome sales person. My entire experience with everyone was awesome

Na
Review №97

Eric is the best car sales man Ive came across. He helped me find a nice car with low mileage at a good price, very friendly, outgoing, and helpful. I highly recommend him.

Mi
Review №98

Lance did an awesome job in making sure that I received my vehicle. Great guy and full of knowledge for his customers. Thanks

Ch
Review №99

Jon was wonderful to work with. I would definitely recommend DriveTime to friends looking for a new vehicle. Go and ask for Jon White and tell him Dylan sent you!

De
Review №100

There was great customer service. I was very satisfied with my finish results. I just want to thank Kyle and Eric for really helping me out and finding a great car. I just want to say I am very happy to have done business with drive time and will recommend drive time to any one looking for a car. It was a fast in & out:)

Information
43 Photos
100 Comments
4.9 Rating
  • Address:9710 Parkway E, Birmingham, AL 35201, United States
  • Site:https://www.drivetime.com/?reg=bir&source=local&vend=google&camn=13102
  • Phone:+1 205-909-3939
Categories
  • Used car dealer
  • Car dealer
  • Car finance and loan company
  • Truck dealer
  • Used truck dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:11AM–8PM
Offerings
  • Buys used goods:Yes
Payments
  • Debit cards:Yes
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