Jim Burke Nissan
1300 3rd Ave N, Birmingham, AL 35203, United States
Review №1

The entire crew at the dealership went above and beyond to help me get a great value when trading in my old truck for a brand new one! I appreciate the car buying process also, it was effortless and our salesmen Chris Pritchett was also. The service department also went about and beyond to help resolve a minor issue. Will definitely buy from and work with again.

Review №2

I had a recall on my vehicle and the service team checked it to make sure it was safe to drive. I received the best service from the staff. Phil Yaeger, Vinson Lavender, Kyle and the customer guest service team are fabulous and professional! I highly recommend them for car purchases and maintenance! Love the team there!

Review №3

Mr. Gary B. Matthews III was most helpful during my car purchasing experience. He is very knowledgeable regarding the inventory and made several suggestions within my price point. This is the third car that I have purchased from Jim Burke Nissan and having Mr. Matthews as my salesman. He is very professional and courteous. He has made such a positive impression on me, I keep coming back to him to make my car purchases. Thank you for a stress free car purchasing experience. I absolutely love my new white 2021 Nissan Altima SV. Thanks Mr. Matthews! 😀Sincerely,Ms. M. Davis

Review №4

Our vehicles diagnosis and repair services were handled in a very prompt and efficient manner! A very professional experience, and we shall continue to provide you with our business.

Review №5

Hannah Keeton is awesome!!! I had my leftfront wheel bearing replaced, an alignment, oilchanged, tires rotated, and a recall on a latch taken care of while I waited comfortably on my car to be returned to me. I was in and out and Hannah has been so attentive. I have worked with her on a few things now and she knows how to take care of business. All of the staff are so polite and respectful. I only go to Jim Burke for all of my car needs.

Review №6

It was amazing! Top notch customer service and friendliness that makes you feel welcomed and at home when I took my car back to be detailed.

Review №7

They are the best!! I have never had an issue with then Ive had maintenance done on my car. Very professional.

Review №8

Very pleased with customer service and service repairs. I have used other Nissan service departments and Jim Burke Nissan is the best.

Review №9

As always an excellent experience at Jim Burke. Enjoy going for arrive or to buy another vehicle.

Review №10

My first maintenance visit at Jim Burke downtown Birmingham Al. Hannah made my me feel welcome and I received amazing service. Thanks

Review №11

Service Manager Ron Toelken is the nicest auto service manager in town and has trained his technicians to be equally helpful. I am guilty of worrying about every suspicious light that comes on in my vehicle or any strange performance issues.These Service Department men and women treat their customers with respect and honesty.In my book and my wallet, that goes a long way.I’ve regained my trust in Jim Burke Automotive after my most recent encounter with these fine people.

Review №12

I came in to purchase a car because my car was wrecked due to someone rear ending me. Everyone was very courteous and professional. My agent worked as quickly as possible and I was able to ride away in a brand new vehicle.

Review №13

Jim Burke Nissan is a awesome dealership. They really care about their customers. There is not a lot of dealerships that will give you a free oil change for the lifetime of a vehicle. Plus they bend over backwards to refinance your current vehicle or put you in another vehicle to lower your monthly payments. How many dealerships do that? Plus they stay on top of maintenence that need to be done on your car. Thanks Jim Burke Nissan. You have a customer for life. Keep up the good work.

Review №14

The service provider Kyle Edwards give great customer service.

Review №15

I got an oil change and requested a 27 point inspection. When I left the dealership I realized that I needed new windshield wipers and the battery for my key faub needed to be replaced. I am not sure what the checklist is for a 27 point inspection, but I think that checking the wear on the windshield wipers and batteries for the key faub are 2 very simple checklist items that are important.On a positive note, I was very pleased with my service Rep. He was very patient, courteous, respectful and informative. As a result of that, I would go back and recommend others to this service department as well.

Review №16

Excellent customer service. I had to bring my son car in for a recall repair. I was in and out within a hour. The guys were so friendly and professional.

Review №17

Steve Talley made contact with me as soon as our vehicle arrived. He keep us posted every step of the process. He was really awesome. The whole staff was awesome. They were all friendly and willing too help us in anyway.

Review №18

Well my experience was pretty great overall when purchasing the vehicle, however, when trying to get my second key is been, less than favorable because I had to go multiple times just to get my second key and they couldn’t find it and they lost it and then they had to re-order another one and then after I come to get it programmed I couldn’t get it program due to whatever excuse. So I’m not exactly happy about that but otherwise the purchasing of the vehicle went smoothly

Review №19

They were not helpful at all. Car was purchased 6 weeks ago. The battery was failing, I had driven 1000 miles over the limit, they would not replace it, or discount the price of a new one. 84 month battery failing after 6 weeks. So frustrated with them on the no budge on customer needs. I will not return. A parts store replaced the battery, gave me a discount And put it in. Saved me 100 dollars. Totally felt they got the money, now go away. I will not go back.

Review №20

This was the easiest and fastest experience buying a car! I worked with Ms Barbara and Vincent but everyone there at the dealership is so pleasant and helpful. I had to go back to get my car detailed and had to bring my nephew and niece they had a playroom for kids. It was the BEST experience I’ve had purchasing a car. Highly recommend

Review №21

At first I thought this was a great reputable dealership. However, I will warn you to go somewhere else. they are not transparent about what they are doing nor can they provide you definitive answers on your issues. I went in and was asked if I wanted to refinance my car. What actually occurred was them reselling me back my own vehicle (which I did not purchase from them) at a price point that was more than I originally even owed on the vehicle. On top of this they charged me several hidden fees that were not addressed even after asking the finance lady what the amount specifically included. Save your self the heartache and go to another dealer.

Review №22

Everyone at Jim Burke Nissan was friendly and helpful with the purchase of our vehicles! Special shout-out to Stewart McDonald in sales and Jana in customer satisfaction!!

Review №23

Cameron was good and patience I was pleased, he took care of my daughter, we were pleased. Then the next day I worked with Chris. Chris went up and beyond wow this guy is a great addition to Jim Burke. I told him what I wanted and all my likes and dislikes and he came through and them some extras.

Review №24

Chris Pritchett was great, my wife came in for a oil change and Chris told her about refinancing her vehicle for a lower payment, she called me and told me about it, and the Chris did the rest. I later called back and spoke to Chris about my 2018 Ram crew cab with 15,000 miles on it, I came down and looked at refinancing and decided to trade it for a new car instead. Thanks to Chris Pritchett for a job well done!!

Review №25

Super easy to deal with. I knew exactly what vehicle I wanted. They went out and found it. Gave me the value of my trade and we agreed upon a price. It was the easiest car shopping experience I’ve ever had. I will be back.

Review №26

Dylan Taylor is the best! Kept me update every day on my car. Everyone there was friendly!

Review №27

Always a pleasure to have my JUKE serviced here. Dominique was friendly, helpful and fun, too.

Review №28

It’s always a pleasure to have Rodney take care of us when buying a car. My daughter needed a car so we came to see Rodney. When we went into Jim Burke Neissan, I really liked one of the cars they had on the showroom floor. To say the least Katie purchased a 2021 and so did I. Thank you Rodney. I would recommend if you need ANY make or model car to go see Rodney Menefee. After all paperwork was done Janna explained the owners manuals and we were on our way.

Review №29

Easy to schedule and the service employees are nice and friendly!

Review №30

They are horrible! I took my car in to see what was going on with it and to let them know my car was smoking! They just changed my oil and made the smoking worse, then just parked my car outside and didn’t even tell me it was ready! Let’s’ not forget if you have an appointment with them, when you get there they put the walk ins before you! Glad I don’t have to deal with them anymore. Mitsubishi treats you wayyy better!

Review №31

Dylan and the manager took great care of me and my car! They surpassed my expectations and were so nice and quick to update me and check in! Thanks for being such an awesome team!!!

Review №32

Great service as always. Customer service reps and technicians are always on top of issues and are quick to service.

Review №33

Great customer service! The problem I had ended being something that was on recall for my vehicle. They put in my vin# and 3 recalls popped up. They fixed it! No charge! I’m GOOD! 🤣

Review №34


Review №35

Quick service, didn’t try to upswell or giver me to buy stuff I didn’t need. Suggested tire rotation which I already knew was in sinc with my manual. Gave me a list of future services that I needed & provided me with those prices.

Review №36

Mr. Adam Montgomery is great to work with! Service staff as a whole is Top Notch!👍🏾👍🏾

Review №37

The service rendered by Jim Burke Nissan was top notch, quick, efficient and thorough. They always go above and beyond inspecting my vehicle. I thank them and will recommend their service to others.

Review №38

Great service. First time here but definitely will make this my preferred auto repair shop.

Review №39

I just want to say that Mr. Don And Mr. Vincent were absolutely amazing. They took care of my mom and me from start to finish! I LOVE MY NEW 2021 ROGUE SL PREMIUM!!!!!!!

Review №40

Dylan, from the service department, took care of all my concerns and more. He helped me figure out why my car trunk was not opening without the key fob & inner trunk release. He (and the mechanics) was helpful in helping find the issue concerning my vehicle plus he noticed a recall service for my vehicle. I also used the shuttle service. They dropped me off (when I left my vehicle for service) and for return (when I picked up my vehicle). Both times, the service was great. Thanks for the awesome customer service.

Review №41

Called my man Gary Matthews! He was VERY HELPFUL, as always, and I had been corresponding with him for about 2 months. I LOVE Jim Burke, and my family has bought cars from them since I was a little girl(66) and never have been disappointed❤️

Review №42

The service representative was very nice, car was ready in RECORD time 👍

Review №43

I had my motor & radiator replaced & so far I’m still pleased. I plan on getting more work done in the future on my brakes. Thanks!

Review №44

Dylan in the service department was wonderful! Professional, kind, informative, efficient. He went the extra mile to make my experience a really great one. I will use this dealership, especially Dylan for service, in the future.

Review №45

Me and my fiancé took our cars to get serviced this morning and when I say Hannah took care of us….SHE TOOK CARE OF US! She is so sweet and has a bubbly personality. She didn’t make us feel like just another number. She treated us like we were the only ones there. And also, they were REALLY busy this morning so the fact that she took her time makes me want to give her 10 stars instead of 5! As long as Hannah works here, I’ll forever be a Jim Burke customer! Hannah is the best!!!!

Review №46

Told me I needed service that had previously been performed with their department. Told that service HAD NOT been performed there. Then showed me the history of my service which was missing appointments. This is the 2nd time this has occurred.

Review №47

I wanna say first off, I don’t remember the guy I spoke with but he was very friendly, my maxima was overheating every 10 minutes before I took it here, but after a few days, they gave me a ring and I’ve picked it up today, didn’t run hot at all on the way to work, and they even went out of the way to handle my power steering issue, great service. will definitely be back if I have any other issues with the old girl.

Review №48

The best way to purchase a vehicle my husband picked it out and the vehicle was delivered to my home in Cullman by two gentlemen that were great friends of my husbands parents it was like a family reunion 😀 This will be my sixth car purchased from Jim Burke. I’m a happy customer .

Review №49

I enjoyed the kind and courteous service, dealing with people that know there job and who respond in a accurate and expeditious manner

Review №50

Fast friendly service! Dominique was awesome!! I will not take my car to another dealership for service!!!Thank you Jim Burke!

Review №51

I love the team at Jim Burke! They are always professional and knowledgeable.

Review №52

Mr Alvin Giles was amazing. He went above and beyond to make my experience awesome.

Review №53

Ms. Barbara Cook is the best been dealing with her for years and she still remembered me. I appreciate how she made this a smooth transaction. Thanks again I have two people coming your way!!😍

Review №54

Jim Burke Nissan took care of me in a prompt and professional manner. I’ll be back to get my other Nissan’s serviced there as well.

Review №55

I would give 0 star, if it was an option. This was the second time my simple oil change was poorly done! First time leaked all over my new garage bc the mechanic did not tighten screws. Today, my car was smoking and sputtering, returned to the dealership. I was told that the mechanic misread the oil fill requirements for my 2020 Nissan Kicks! Stay away! The free oil change is not worth the hassle!!!!!! I am filing a complaint with the BBB!!!!

Review №56

The repair shop and guys were great. Nissan corporate on the other hand , I had a word about there 2013 Altima transmission longevity. 40,000 miles isn’t gonna cut it.

Review №57

I have always had great and fast servicing with my vehicles. The associates are very professional and customer service oriented.

Review №58

I have never had an issue here. I absolutely love it here they always get my car exactly what they need for a great price!

Review №59

Very polite patient salesman he is definitely The King Of Cars in my book!!!! The people we encounter at Jim Burke Nissan everyone went above and beyond to make the transaction go smoothly... Looking forward to buy my next car from Jim Burke Nissan..

Review №60

My service advisor is Fantastic. Dylan is polite and extremely good at his job. He makes servicing my truck a breeze. 10/10 would recommend for Nissan service to others

Review №61

Our Vehicle has been at the service department since Monday. A guy named Adam is supposed to be taking care of us but we have yet to here anything about our vehicle. Called today for Adam not to be there and the other person telling us our vehicle hasn’t even been looked at. Every time we say something about a loaner vehicle we get the run around. No one has called us back with any information about our brand new car that’s already having transmission problems. Very unprofessional!

Review №62

Excellent customer service! Dillan is the best.

Review №63

Hands down best service Ive had EVER at any car dealer. From out of town and had an issue with my car that resulted in a repair immediately. Adam Montgomery in Service came to my rescue with nothing but a kind and helpful disposition got me taken care of and I couldnt be happier with the service I received from him, his supervisor, and the sweet lady in rentals. Also the repair technician. Thank you for everything. I will be back hopefully next time to buy.

Review №64

The staff was very friendly and helpful. Adam was my consultant and he was great. I brought my car to them after a bad experience with another Nissan place and it was like night and day.I would and have recommended them to family and friends.

Review №65

I had a great car buying experience. My sales associate was friendly, patient, and addressed every one of my concerns. I will definitely refer Jim Burke Nissan to others.

Review №66

Mrs Barbara makes u feel good about your purchase, and actually listens to your needs. I recommend Jim Burke Nissan to everybody.

Review №67

Vince Lavender was my salesman! He’s a very personable and understanding man! He along with many others made this car buying experience as easy as possible. Tax time is brutal... we all know this.. but in the car buying industry I couldn’t have imagined each and every desk full when I entered, but it was!! That’s screams volumes about the dealership in my opinion.I can’t speak highly enough about Vince and everyone I came in contact with!!

Review №68

Customer service was superb. Quality work at a reasonable price.

Review №69

Punctual service as usual. I am deeply impressed with the fact that the dealership now informs customers of service progress via text messaging. It makes for a well-planned service and quality customer care.

Review №70

The customer service of the service departments was great but unable to resolve my issue due to Nissan’s attempt to screw over it customers. Nissan knows there is an issue with a certain type of transmission and the fact that they won’t correct the issue is a direct correlation dealership like yourself will see. I didn’t get any work done today will never buy another Nissan again or use their service department until they do the correct thing. If you know something is wrong do the right thing, before the government steps ins and does it for you. Enough signatures of the petition a customer started and soon enough the lawsuits will begin.

Review №71

This the best place you ever deal with about car. Great people..

Review №72

Great customer service from the Service Department. They were friendly, quick and efficient.

Review №73

Great service! Gave me a Lyft ride to a destination so I wouldn’t have to wait and had a Lyft pick me back up to bring me back to my car once it was done.

Review №74

Mr. Rodney was awesome! He made this a smooth experience during an stressful time for me and I greatly appreciate him to the FULLEST! I am backed by Burke for sure! Living proof :)

Review №75

Great job! In and out quickly. Nice people. Comfortable waiting area. Always a pleasure!

Review №76

Hi my name is Mrs L Caver just wont to say Thanks to jim Burke Nissan . they heard what i was saying the car i had was very nice it was a 2019 but it was to small i have bad leg and knees getting in and out of the car was to much on me. I call went down the next day and i tell you i never got a car that fast its use to take all day to buy a car no this day it only took about 5 hours we were in and out they work hard for us and made it work they put me in a very new car and one were i can get in and out without no problem yes i am a very happy with how things came out and yes i will tell everyone about them and thats the place to go thanks Jim Burke.

Review №77

Scheduled my appointment and was taken care of Adam was very helpful and sweet during the overall experience. Thanks again

Review №78

Very fast and friendly service. My car is in good hands

Review №79

Trey was the biggest help. I was in and out of there in a matter of days. I highly recommends Jim Burke body shoo for any vehicle work. Thank you Trey for making everything simple and easy!

Review №80

Always great communication between what is going on with my car from the service writer.

Review №81

I had my car service for the first time as well as I had them to take care of an recall item for the car. I dropped my car off a little after 7 am and they were finished before 9 am. They had a driver take me to work and once the work was finished. I received an email as well as a telephone call informing me the work was complete. They sent a lift driver to bring me back to the service department to retrieve my car.

Review №82

Great experience. Very quick! Enjoyed everyone I worked with.

Review №83

Everyone was very helpful! And the moment that I arrived at the lot they were willing to help out with my unique situation and got me approved that day. I truly appreciate you all!

Review №84

I’m starting to think it worth paying for oil change at least you know service is being performed. After returning to Jim Burke 10/25, I confirmed my original statement, Jim Burke service center performed below average service. I had to wait over 2.5 for an oil change and tie rotation, then told I needed brakes (3-5pm), and was lied to about the garage being slammed, but everyone who arrived after me was done.

Review №85

Normally I have a short wait, but this time my appt. was at 1:00 and they dos not even take my car back till 2:30. They also were not able to do everything I needed done so I had to make another appointment. Everyone is always nice though. Just need to be better at getting you back on your appt. time.

Review №86

Working with Phil and AJ they did everything over the phone to where we didn’t have to drive an hour to the dealership except to sign papers and pick up our new vehicle. The best experience I’ve ever had at a dealership. We will definitely be back as well as send business their way!

Review №87

I had a wonderful experience, as they give excellent service. Thank you.

Review №88

Great customer service, friendly employees, very knowledgeable… They get you in & out, no 2 hour sit for an oil change…. I will revisit Jim Burke again in the future….

Review №89

My experience was off to a slow start, but thanks to the both managers and the mechanic, my car was take care of. Would definitely recommend.

Review №90

If I could give 0 Stars I absolutely would, because 1 star is just a stretch.I would rather pay for my oil changes then to deal with their service department. My first encounter with them should’ve been a lesson learned, but I was trying again because second chances are due to fix first time mistakes. After today I learned they mess up once go find another Nissan dealership because Jim Burke’s service is terrible. I first found it odd that when I set my appointment the call center told me that I couldn’t choose an appointment time just the day of appointment. That was a issue, but I cleared my schedule and took an additional day of from work to get my oil change due to me leaving out of town the following morning. I get there 15 minutes before appointment time and get checked in. Then after waiting for over 2 hours I ask someone standing around why is my car just parked to the side and no one said anything to me. I assumed my car was completed and they just didn’t come get me. Instead the advisor messed up and instead my car was just sitting 2 hours while I’m not advised of any of this. All the other advisors were coming in to other customers giving them updates but mine was no where in sight. After sitting for over 2 hours I was told my car was next in line after a car that arrived after me, that I would be up next. I was told that my appointment would be 1 hour not a part time shift. I wasn’t able to wait any longer because I had other obligations I had to keep. If the communication between them was better I could have made arrangements for my next obligation or something. Instead I waited and didn’t get even get an oil change the whole time I was there. They made to put a sticker on my car like they gave my car an oil change and did not. So my now concern is that their lying about giving my car an oil change when the girl who is an advisor told me literally nothing was done to my car. If my car was serviced why was I told it was not and I see no notes on the app regarding an oil change, but yet they stuck a sticker on my car as if one was given. I don’t like feeling like I’m being lied to or just handled anyway because it’s free, I’ll pay before I take lies and being mishandled. All this time wasted after already having to wait two weeks for the appointment, at this point their horrible communication and customer service is just seeming redundant.

Review №91

OUTSTANDING it cant hv gone better thank you so much

Review №92

Josh was very friendly and polite as well as the rest of the team. They all had to work especially hard to get me approved but they absolutely did not stop until they were able to put me in my new car. It was a great experience!

Review №93

Very professional service! Adam was very knowledgeable and covered all of my car needs.

Review №94

I went in early as a walk-in to have my car serviced. They were through in less than 2 hours. Great service.

Review №95

My salesperson Antonio was very nice and he is an awesome person so was the finance person and sales manager because I took his car 🚗😀.. Love those Guys Jim Burke the number one car dealership...

Review №96

Great and friendly staff. Did not have an appointment but still on and out under 2 hours for car service.

Review №97

Everyone I spoke to was friendly and made me happy to purchase my first brand new car!

Review №98

Awesome Customer Service from Jonathan❤️💕 he whole heartedly worked with me to come to a great offer and got me in a 2021 Nissan Versa. Will recommend

Review №99

First off my car was brand new with only 7 miles before my transmission started going out. Lights that don’t suppose to be on the dashboard came on out of nowhere, just awful for this to be my first time purchasing a brand new car. But this will most definitely be my first and last time purchasing a NISSAN

Review №100

Gentleman,where very polite good customer service.explain everything to me in detail

0 Photos
4.6 Rating
  • Address:1300 3rd Ave N, Birmingham, AL 35203, United States
  • Site:https://www.jimburkenissancars.com
  • Phone:+1 205-390-7564
  • Auto parts store
  • Nissan dealer
  • Auto repair shop
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Oil change service
  • Tire shop
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–6PM
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations