Au
Audi Birmingham Michigan
34602 Woodward Ave, Birmingham, MI 48009, United States
Comments
Am
Review №1

Ali Jaber (Mr. Magic) was very helpful and professional.

Ol
Review №2

This was my first time purchasing a car and I’m extremely happy that I ended up choosing an Audi Q5! Without Alix’s assistance, my experience wouldn’t have been as memorable as it was. She is extremely knowledge, kind and always willing to answer any questions even months after my purchase. I would highly recommend choosing Audi Birmingham and asking for Alix for any questions or concerns. I have nothing but great things to say about Alix and this location and forever happy our paths have crossed!

Mi
Review №3

This is my second time in purchasing from them and both experiences was EXCELLENT! Ali was my salesman for both times and he walked us through everything so smoothly! I highly recommend coming here. They really take their time with their costumers!

Co
Review №4

Just pulled off in my Audi Q3, thanks to Ali! Everything was professional, prompt and perfect!

Je
Review №5

Ali was my salesperson. He patiently walked me through the process. He anticipated my needs, rushed delivery and even provided a loaner vehicle. He promised a lot and completely delivered. Ali was there every step of the way and communicated flawlessly - it could not have been a better transaction. Five stars! My highest recommendation!

S
Review №6

This entire dealership was FANTASTIC! Amazing service from Jake to the sales manager, if you are looking for an Audi TRUST ME THIS IS THE PLACE TO GO!!! Very welcoming staff and great service. My wife and I walked in and nobody tried to push anything onto us, instead they were very accommodating and took their time to listen to our wants/needs. Before coming across Audi in Birmingham we visited two other dealerships who did not even care to acknowledge us. We are very pleased with our new Audi A7 and couldn’t thank the Birmingham staff enough!!

Da
Review №7

This was my very first time getting an Audi, I have to say that my experience at this dealership was absolutely spectacular! The level of service that you receive on all ends of the business are simply amazing. Alix was absolutely phenomenal with her explicit knowledge of the vehicles technology and overall knowledge of the brand. Patrick was an amazing person to work with as well, definitely made this process extremely easy. Patrick made me feel as though he definitely had my best interests at heart and was not just trying to sell me a car. I highly recommend this team of professionals when looking to buy/lease an Audi. Will definitely continue to do business with them!Thank you

Le
Review №8

Purchased our Q5 from Audi Birmingham on 10/16! Jake was or salesman, Alex our tech and Bobby did ALL of our paperwork!!! Professional & so friendly!!!

Jo
Review №9

Great Service! Cutting edge tech. Highly recommend.

Da
Review №10

Closest Audi dealer for this living in Flint/Burton area. Friendly and helpful staff. Bought my first Audi here and plan to always buy from here. the sales team is honest and will make sure your getting a good deal. They make sure to take care of your Audi with professional knowledge of all things Audi.

Ma
Review №11

Went to see Sam about a used Audi. Went as well as can be expected. Nice guy. Always wish to get a better deal, but he did okay by me.

To
Review №12

Ali jaber was the salesman at fred Lavers dealershipThat help me get approve for a very nice use car..He was very nice & very professional & I really appreciate everything he did for me...Thank you Ali.

Da
Review №13

My family has purchased many porches and audis over the years and have had the privilege of meeting many helpful people along the process though my experience with Alix was one of a kind. Her friendliness, patience and thorough knowledge of both brands cemented our loyalty to her and helped me understand and learn the many beautiful features offered in my new car! Very very grateful for the experience!

Aa
Review №14

Love Audi I have been driving them since I graduated college and have always been able to rely on them 100 Percent!

Su
Review №15

A big shout out to Ali Jabar at Fred Lavery Audi. Ali was professional, courteous, answered all of our questions and made himself available via his cell for us during the whole process. Thanks Ali!

Ja
Review №16

Fred Lavery Audi has always been fantastic to work with. I would absolutely recommend them over any of the other Audi dealers in the Metro Detroit Area. Most recently, I worked with Alix who really went above and beyond to help out with an issue I was having on my A6. She was fantastic! If youre looking to get into an Audi, get in touch with them ASAP!

Pa
Review №17

Recently got a Q8 for my wife. Alix H. was so unbelievably helpful teaching my wife the technology, she even gave her cell phone number in case my wife needed additional help. We highly recommend going to see her! Alix, we own you a bottle of wine for all your help! Clients for ever!

To
Review №18

They have always taken care of me, gone over and beyond, I can really appreciate the relationship type of feel vs just another customer.

Go
Review №19

Service is a SCAM !!! I bought a pre-owned 2012 Audi A4 2.0T Quattro Premium. Took it for a test drive, everything seemed normal. Asked the dealer if there is any work that’s need to be done, he said it’s all set, doesn’t need any work for a while. Literally, not even a week passed, it started showing check engine light on dashboard, took it for service, they said it will be $2,000. I said it doesn’t make any sense, I literally bought it a week ago and I have to spend another $2.000 ? So I ended up spending the $2,000 and they gave me a warranty for 12k millage. In this 12k, if anything happens, they will fix it for free. Well not even 2 months after, it started showing the check engine light again !!! Took it back to the service and they said it will be another $950. I said I have warranty on it till 12k millage, they said the warranty was not for this issue. So I ended up spending another $950. Then I tried to reach out to the service manager. I left 2 voicemail, didn’t get any response. Then I went to his office but he wasn’t there for some reason. I left a note with my name and number, still no response. I would never recommend anyone to go to this place. It’s full of scam !!!

Ji
Review №20

Terrible service! Took 6 months to get my car registered with Audi due to a lack of a key tag at time of purchase. Countless calls and texts with no responses and empty promises. I received better service when I was 16 buying a used Toyota Camry for $3k.

Pe
Review №21

Very friendly and efficient service. Car was returned quickly and was well cleaned. The Audi Care package was a very cost effective purchase.

Do
Review №22

I recently purchased an Audi A7 from Alix H. and I must say she was the best! Very knowledgeable and so easy to work with! She made the entire process, from start to finish, seamless. I went in one day just to browse and literally left out with a car the next day. I would recommend everyone in the market For an Audi to go and check her out, you wont be disappointed!

La
Review №23

These Gentlemen were Great. See you soon for my first luxury vehicle!!!

La
Review №24

My experience was amazing! I worked with Jake and he made the process seamless. He really looked out for me and made sure I was well taken care of. This is my second lease with Audi, and my Audi Birmingham experience was the best. Thank you again Jake!

Ma
Review №25

No surprises in the car sale, along with a nice rate for the loan. Good amount of time spent with you after the sale helping you get to know the technology. Each person, from sales, to finance, to technology departments are personable and competent. The car itself appears to be high quality.

Er
Review №26

Extremely disappointed ☹️ …

Co
Review №27

Used car department sold me a 2011 Audi A4 with a lemon engine knowingly. When I spoke with the salesman about the oil consumption issue he tried to tell me this wasnt a common issue. Even though there was a whole class action lawsuit for this exact car!

Ra
Review №28

They treat you like family. Excellent customer service. World recommend them to everyone who love luxury.

Ry
Review №29

I do not have experience buying a car here but the Service department is excellent and does everything they can to keep you informed along the way. Friendly service and great facility. They have serviced my wifes All-road on a few occasions and I have been very pleased.

Jo
Review №30

Very friendly and customer oriented staff. Service was done well, and opportunities were clearly laid out, quoted and not pushed on me. My service was also very well priced, so I was happy with how much I paid. Great experience and highly recommend them!

As
Review №31

Went to look at and test drive an Audi Q5. Salesman was Ali. Car was dirty so we asked to see it again the next morning after it was cleaned. We were asked to put a deposit of $500 to hold the car. We agreed and gave our credit card. Ali came back and said we’re not gonna take the deposit. If someone wants to buy the car before you come back, we’ll call you and you’ll have to make a decision on the spot if you want the car or not. We argued saying the only reason we’re not making a decision now is because the car is dirty and we would like to se it cleaned to get a good look. He maintained that he can send pictures of it after it is cleaned and they don’t want our deposit in case someone else comes in. Mind you, it’s 1:30 pm and we advised we would be there the next morning at 9:00am. We cancelled the deal and walked away Bunch of snakes at this place. Go elsewhere.

ma
Review №32

New Audi you come in there black they wont even say nothing to you when to the used car lot lots of love

He
Review №33

Thank you Sam for making my out of state purchased feel like a red carpet experience. First time buying out of state and was wonderful driving back home in my A8L. Gracias amigo!

Co
Review №34

Rectified a previously not amazing experience. I will most likely return and Bryan made sure to do right by me.

Jo
Review №35

The Audi R8 is an amazing vehicle. The sales team was quick and efficient. I highly recommend this location.

Ch
Review №36

Best Audi service department around.

Ca
Review №37

The servers were fantastic I have never had such a good service before the staff member was beautiful the car was nice and clean on return I will be buying my SUV from Audi of Birmingham thank you so much for your customer service. Bo was superb and the driver that took me home and pick me up he was superb also I just love it.

pa
Review №38

When I bought the car I understood that the salesman/manager I purchased the car from would also be my service advisor. This was not the case. When I took my car in for the first service it was someone new I had not met.There were no introductions. Just go over there and John will help you. Not a big deal, just unexpected.

Ji
Review №39

My fiancee and I had a wonderful experience at Audi of Birmingham. Patrick, the sales manager, is now my go to guy for all things Audi. Super nice guy. Highly recommended, looking forward to continuing our relationship with Audi of Birmingham!

Iv
Review №40

When I took my Q7 for regular maintenance, the service department damaged the passenger side door of my car. The service assistant said they would need to replace the door and they would provide me with a loaner.But when I insisted on not paying for the service until I see the finished job on the door, they refused to give me a loaner. Their service department manager, Ashley, said it’s their policy not to provide a loaner unless the service is paid.Not only was my car damaged by them, but I was inconvenienced greatly by not been provided a loaner.I have an A7 and a Q7 . After this experience I’m thinking about trading in both of my cars for a different brand so I would never have to deal with an Audi dealer again.

An
Review №41

Buyer BEWARE! Deceptive dealership! Cash buyer from out of state. Dealership said car was in showroom condition - asking top price. Drove 2.5 hours with check in-hand and found huge gouge in paint on rear bumper, that was attempted cover up, a second scratch down to the metal on the rear bumper, also touched up and abrasions in a THIRD spot on the rear bumper. Was also told the car had summer/all season tires, but instead has winter tires on it. Salesman (Sam) said he “didn’t notice” any of the damage. Complete waste of time.

Br
Review №42

I went in for a recall. Dont know what to say, the service department was polite, helpful, and took care of the issue. My car was taken in at my appointment time and they did a check of the car for any other issues. great dealer. Timely and efficient.

Ti
Review №43

I have a new car. theres a noise from the wheel (it sounds) when the car goes over 50mph. Googling this issue there seems to be a lot of others who have had this problem.They claim it was the antenna on the roof which is not correct. How can they spend 4hrs on my car then tell me that? i know thats not the cause of the sound and im not in service in the automotive industry!They also did not have a loner car available for over a month. Though, i heard them tell someone on the phone that they had one for that person. They must base it off of type of service or something but maybe they could be honest about that.They also dont do body work but failed to mention that over the phone when i told them i needed some done. I assume they wanted the money for the oil change and other service i was requesting.I wont be going back and i wouldnt recommend them to anyone.

Bi
Review №44

As a manager of a fleet of vehicles, I recently had the opportunity to purchase an Audi for our client to lease for one of their executives. Andy Yakima did an outstanding job for us in every aspect. He acquired the A5 Coupe we needed, had it ready to go as promised, and was wonderfully thorough and helpful at delivery. I would be delighted to work with Andy in the future.Oh, the car? It is fantastic, a pleasure to drive, well-designed, and very much appreciated by the executive who is now driving it.

Ki
Review №45

Hands down the most pleasant car purchasing experience ever. Alan and Bobby handled all financing and paperwork over the phone before our arrival - all that was left to do was show up, test drive, sign a few forms and we were on our way. I appreciated how low-pressure they were with the add-ons. We were shocked at how simple and easy they made the process. Cannot recommend this dealership highly enough! Thanks Alan and Bobby!

Sa
Review №46

For most of my adult life Ive owned and driven only one domestic auto companys brand of vehicles. Secretly however, I’ve always wanted a German import and, being on a retirement budget now, I wasn’t sure that would be possible. As I looked around, I really liked the size, features, styling and price range of the Audi A3. I tried the two Audi dealers closest to where live, but neither seemed particularly interested or motivated in finding a vehicle with lease pricing that fitted my financial requirements.Fortunately and on a whim, I called Fred Lavery Audi, roughly 40 miles away. I spoke to a young lady named Katie and laid out my needs and wants. In what seemed like no time at all, she came back with an A3 Premium that’s now sitting in my driveway. The entire process took hours, not days. She also went the extra mile in arranging a really unconventional new car delivery for me, due to my inability to actually pick up the vehicle that day. All in all, it was a surprisingly pleasant experience dealing with Fred Lavery Audi.As for the vehicle, it’s everything one would expect from an Audi. You can literally see and feel the German engineering quality as soon as you hold the keyfob in your hand and it just gets better from there. The A3 is a pleasure to drive, as I knew it would be.My only issue with Audi in general (and this by no means specific to Lavery) is the lack of an available variety of colors and vehicle options on the lower end of the price range. Your choices are limited to basic black inside and out, 17 wheels, etc. But, its a great car.

Ta
Review №47

Excellent customer service received from my salesman Reginald, Reginald was knowledgeable, effective and efficient. I appreciated the professionalism and enthusiasm to earn my business. I plan to continue doing business and hopefully Reginald will continue to provide excellent service! The experience was the best I had received and Im surely a loyal customer.

Ha
Review №48

The salesman I had, baron, was incredibly accommodating and kind. Definitely coming back if I decide to get one!

Gr
Review №49

I worked with Patrick to get my new 2019 S3. The process was streamlined and painless. The service was great. My old lease was up before my new car arrived, so they gave me a free loaner. I would highly recommend getting a car here.

PA
Review №50

I highly recommend Fred Lavery Company dealer.I live far away from San Diego, but I found this place through internet search.I bought a very good Mercedes S class at a good price.Especially Samuel Rojas was very honest and well done.I was worried because I had to go very far from San Diego.But Samuel Rojas gave me a satisfactory service.If my friends buy a car, I would highly recommend this place.If you buy a car through Samuel Rojas, I think you will be very satisfied.

Cr
Review №51

Just bought my first Audi from Audi Birmingham and it was a very smooth, no pressure experience. Everyone is very friendly and professional. If youre in the market go see Andy Yakima to help you find your perfect vehicle at a reasonable price.

Ro
Review №52

Im happy to have been a customer of Fred Lavery for about 15 years. As the place has grown the service has improved, which is a nice reversal of the usual progression of service quality accompanying growth. So - I like the place. I like the guys who are in the service bays and those doing the write-ups, and I especially like the customer waiting area which is most tastefully furnished (Real Le Corbusier chairs!) and relaxing. Paul Williams, my sales guy, is especially perfect in meeting my expectations; so helpful and really knows the insides of his product. Great!

Th
Review №53

Man buying my 2017 Audi A7 was very easy because of my salesperson. Ali J knew everything about my new vehicle and told me everything i needed to know as to what information to bring he didnt sell me a dream over the phone i set up time and date and he showed me the car we test drove it i gave him my information and i was done. Very easy very simple thank you Mr Jaber for your time and effort i really appreciate you making buying a car so easy thank you. Go check out Ali Jaber he will honestly give you an amazing deal.

Sa
Review №54

You guys are awesome!It was actually fun to interact with your dealership during the buying process for our new Audi Q5. You treat your customers with dignity and respect; which is so important in the current age. You understand your customer’s requirements, their budgets and work hard to make them happy. The entire process from initial contact to test driving to negotiations and buying was very courteous and smooth. You make the entire car buying experience less stressful.Your dealership gets top honors in the way you handle your customers.Special mention to Katie Toelle for being such a great, fabulous person to work with.This dealership is highly recommended!!!

Pr
Review №55

Jeff in the service department at Fred Lavery Audi was courteous and thorough in attending to the service needs. He followed up as promised, my car was serviced as promised, and I was provided transportation as promised. I got the service my Audi A6 needed without any pressure tactics to do more than what was needed. As a matter of fact, I had thought I needed service at 20k miles, he informed me that I really want due for another 5k miles. Honest and efficient. I am very happy with the service received for a minor repair and detailing.

Ro
Review №56

Professional and courteous service upon each and every visit. Its rare to find a dealer that sets themselves apart beyond your initial purchase - Fred Lavery has accomplished this. Should this level of service continue, I will use them long into the future.

Bi
Review №57

This is the best place to buy a luxury car. The experience and the staff is very top notch! Im always anxious when it is time to buy a car but my sales person put my mind at ease and worked with me until I felt comfortable! I would definitely recommend.

Mi
Review №58

Reginald Soares was amazing! He worked with me to get exactly the car I wanted, a competitive price on my trade in, and to make it all happen in one afternoon. He helps you find what you need without the pain of the hard sell. Have recommended him to several friends, family, and colleagues because I know theyll be in good hands.

Kh
Review №59

They treat you like family here especially on the pre-owned side; I recommend Ali and Sam to anyone, they both have a very professional attitude as well as gave us a great deal

Cu
Review №60

Brought my Porsche Macann in for radio issues. Ended up needing to get the radio replaced. John in service was super helpful and flexible with my schedule. Of coarse everything is working great! Really happy with their service level.

Cl
Review №61

I have always experienced great service, a very knowledgeable service manager, parts manager and a comfortable lounge area. Its also nice to just walk around the dealership and grounds viewing all the various Porsche cars. new and older.

Em
Review №62

John, the service advisor, always treat me nice and taking care of any needs or questions I have about my Porsche. I’m a new owner so it a few things I was unsure how to operate on the car and he took the time to show me. Always, a great experience when I go here.

R
Review №63

70K Service on recently purchased 2012 Cayenne Turbo. Was advised a major tune up was done at another dealer just 10k miles ago (I was not aware of this) so only check up, oil and brake flush were recommended. They could have gone whole hog but chose to go the honorable route.Im very pleased and was in and out in a couple hours.

Ma
Review №64

I called Matt this morning on an issue that may have just worked itself out but Matt wanted to check the car out before the holiday weekend. I brought it in immediately and within an hour the car was reviewed and additionally a software update was made.During that time I chatted with Matt about service and other items. Matt is very professional, very polite and the whole experience was just so nice.I really appreciated the care.

Bi
Review №65

I bought my A6 in Northern California, and had its 5,000 mile service done at Fred Lavery in Birmingham. As great as the Audi ownership experience is nationwide, I was amazed at the superior level of service, friendliness, and graciousness of the Fred Lavery staff. It was the automobile equivalent of Four Seasons guest service. Believe me, if I lived in the Detroit/Oakland County area, Id consider it a privilege to be a Fred Lavery customer. I could not be more pleased.

Br
Review №66

Had a great experience working with Patrick. Worked through a fair and reasonable price for a trade in and for the new Audi we purchased. Always prompt to reply throughout the process.

Pa
Review №67

I love this dealership! I had a great experience when I bought my car from Barron. He is very knowledgeable and I never have any issues when I go in for my service appts! Highly recommend!

To
Review №68

Initially, I was concerned about buying a new Porsche from Lavery based on some of the online reviews. However, I was fortunate to find a very good Sales Associate at Lavery, Dean Stanic. Dean worked through the process get an extra allocation and order the car to my specifications. The entire purchase process was low stress and pricing was very fair, especially for a car that was not in stock. The SA and dealer have been great every step of the way. I would recommend that you give them an opportunity if you are in the market for a new Porsche.

Pr
Review №69

I have been to a lot of Audi dealerships all over the world. But this one is one of the best. Excellent service and great staff. 👍

Mi
Review №70

The service department helped me greatly during a very difficult time! My brand new S3 was caught in a flood and the motor stalled, after being towed by Audis roadside service (TERRIFIC), I was instantly taken care of by Andy, who had my car seen in a timely manner by a mechanic, and on such short notice too. With flood damage I was expecting to hear a very grave diagnosis, but the very talented team were able to get my car like new again with me back in it on that very some night! THANK YOU to the entire Lavery team for your honesty, efficiency, and talent in making a very tough day do a complete 180!

Ma
Review №71

I typically buy locally but saw the exact vehicle I wanted at Audi Birmingham and decided to check in with them to ensure my local dealer was giving me the best offer. In the end I ended up saving an additional $3k with Ahmed Shaban at Audi Birmingham. I would also add that Ahmed was a pleasure to buy from. He was always a couple steps ahead of me and knew exactly what i would want and need from him during this buying process. He worked hard to get me the best trade in values, kept me informed the entire time without being a bother, was honest and direct and he and another driver brought the car to me the next day (4 hour drive each way) and drove my two cars back - a huge benefit and time saver. I wont hesitate to buy my next car from him.

Jo
Review №72

Had great customer service here yesterday. They took care of all my car service needs in a timely manner; the service agent was a great guy. Plus they washed my car:)

An
Review №73

Amazing, I never imagined that buying a Land Rover let alone any automobile could be this enjoyable of an experience. Every request that I made during this purchase process was handled seamlessly and promptly. I may never purchase a vehicle from any other car dealership in the country, Thank you very much ladies and gentlemen!!Andrew D.

Je
Review №74

Service and follow up is mediocre at best. I have bought multiple luxury cars over the years and I’ve never had less follow up or customer experience questions. Don’t think I would ever go back.

Il
Review №75

First time at Fred Lavery, and I was greeted with a friendly staff. I just brought my car in to check about a possible oil leak and wheel alignment. They took the time (about an 1 1/2 hour ) to assess my issue. And thankfully no issues were found. Courteous, informative and genuine. Would definitely bring my car back to them.

Ge
Review №76

Best dealership Ive ever dealt with. Very professional in all respects. Barron Harris was great to deal with for the sale and he spent a lot of time showing me all the fancy functions. Jeff Miles handled my first 15,000 mile service. He was very pleasant and made sure all the work was done and my questions were answered.

Fr
Review №77

Delt with Mr. Harris and he is a wonderful person. Excellent customer service. Many people could learn from his experience. Truly a great person to deal with. I will definitely be using his expertise again.

Ki
Review №78

Amazing leasing experience, thanks to Reginald. I could not have asked for more knowledgable, patient salesperson. He answered every question I had, and made me confident that I made the right choice!

ja
Review №79

John (Porsche) does a great job in service. Car is always done in a timely manner, at a great price (by dealer comparison) and I am always kept up to date on the progress.Their tech (Kern) is also the best in the business. There is no substitute, when it comes to Porsche service in the Metro Detroit area.

Ra
Review №80

Seamless and professional. Alan and his team took great care of me. Thanks for the extra attention to detail.

Ad
Review №81

Visited the service department. The staff consistently failed to communicate. I dropped the car off on a Friday early afternoon. I was given a loaner car. I was told they would reach out that day. They never did. It turns out my car would be in the shop over the weekend, but that was never communicated to me. Then on Monday, they still failed to call, so I called them. Turns out my car was ready, but no one called to tell me. When I came to pick up, I was told I would get a call the next day to see if the issue I was having was resolved (car shaking at certain speeds). Still no call. The staff member I dealt with was kind, but the lack of communication was annoying.

Mi
Review №82

Got a new Range Rover sport in the color that I was looking for. Entire process from my test drive to delivery of vehicle was flawless. I has special financing needs and that was not a problem. Great communication. Well done!

Do
Review №83

We have bought 3 vehicles from them, and they always treat us well. They know their product better than most, and they dont waste my time by making me shop price.I would highly recommend Lavery Audi or Porsche! Both are great!

Ev
Review №84

Every aspect of my buying experience was amazing. This was the first time that I purchased a car by myself. The sales staff was very helpful and patient with me. They wanted me to be 100% satisfied and I am!

We
Review №85

They are great! I bought my first Audi here. Their service is incredible. I have done two maintenance here, it’s very nice.

Da
Review №86

Awesome car buying experience. Became a proud owner of my first Audi A5 Sportback and the process was made super smooth by Audi specialist Baron. The trim and color that I was looking for was not available in MI. Baron presented to me all the options around the area and even covered my shipping. Overall, I felt the buying experience was very positive with the best part being the salesman never pushing me to close a deal.

Da
Review №87

Service was great! Made an appt that fit my schedule for recall service on our Audi A6. Work was performed within time communicated to me; completed service order was reviewed with me and I was on the road. Matt and all the staff were great. Service personnel who are truly interested in a satisfied customer.

Ja
Review №88

The service staff have always been extremely helpful, nice and respectful of my time. Ive been there multiple times and recommend them for everything from oil changes to suggested service (like the 60,000 mile work, etc.). They we gone above and beyond multiple times. Keep up the good work!!

Ph
Review №89

The Fred Lavery team was great to work with. They bent over backwards to make my experience great. They went above and beyond.

Ga
Review №90

John and the service team are great; always professional and accommodating. The cost of service is a bit staggering for something as simple as an oil change.

An
Review №91

The first time I brought my car in for service and everyone was friendly, helpful and knowledgable. It was during a winter storm that was quite bad by the time they were finished so they delivered my car to me! Glad they will be my regular service department.

Sa
Review №92

I had my panamera towed to Fred Lavery around 8.30 pm after it had stopped on the freeway. Even though the showroom was to close at 9, John was very helpful and stayed after 9 to take care of me and gave me a loaner to get me home. They took excellent care of the car, provided me with updates on the repairs and had my car ready in 4 days. I was given a loaner for the entire duration.The service and attitude of everyone there was exceptional

sa
Review №93

Very clean & up too date Facility built last year from the ground up friendly people good coffee big TV to watch while you’re waiting. The service advisor answered all my questions

Am
Review №94

Brought my car in for recall service they were running behind took longer then planned. But they communicated well and made sure I was taken care of with a loaner til the job was complete.

br
Review №95

Bo in the service dept was vey helpful and friendly. He offered solid advice regarding my vehicle’s maintenance and even allowed me to use a spare office in the building to get some work done while I waited for my car to be serviced. Will definitely return!

El
Review №96

The sales agent was diligent in answering most of my questions. Went out of his way to get me on my way,since I was from out of town.Would recommend

Ke
Review №97

Always friendly and accommodating service department. Matt and Beau have always taken good care of my Audi service needs.Love this dealership!

Wi
Review №98

I can only speak for the service department because I only brought my Audi in for service here. The level of professionalism, care for the customer, and attention to detail is the epitome of what a car-service experience should be. The gentleman in the service department strive to take care of their customers.

Ni
Review №99

I live in Ann Arbor but decided to purchase my new Audi from Fred Lavery. Katie Toelle is the best salesperson you should talk to. Thanks to her prompt response, suggestion and providing information about the car thoroughly. I am very happy with my beautiful Audi and the whole car shopping experience.

Sa
Review №100

Wow. Exceptional experience. We have been to the Grand Rapids, Farmington hills and Rochester Audi... this one BY FAR surpasses every other in terms of service. One time I needed to get new windshield wipers last minute for my drive back to West Michigan. It was terrible weather and I couldn’t wait. I called both Rochester and Farmington hills, and both could not get me in for at least a week. I called Birmingham and Ken told me to come right in and they fixed me up in less than 30 min. Ken took great care of me!!Fast forward a couple months and my check engine light came on. I called Farmington hills and they couldn’t get me in, then I called Birmingham and Ken told me to come right in. When I got there, I met Bo... one of the service consultants. HE IS EXCEPTIONAL. my car needed a part that they weren’t able to get right away, so he literally called around to other Audi’s and found one that had the part. He drove over there and service guy Clayton stayed late just so that I could get my car back the next day. Top notch service. We will never go anywhere else but the Birmingham Audi especially because of Bo’s and Ken’s high level of care for us. They really are the best!! Thank you

Information
0 Photos
100 Comments
4.6 Rating
  • Address:34602 Woodward Ave, Birmingham, MI 48009, United States
  • Site:https://www.audibirminghammi.com/
  • Phone:+1 248-645-5930
Categories
  • Audi dealer
  • Car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–8PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:Closed
  • Saturday:9AM–6PM
  • Sunday:10AM–4PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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