Ji
Jim Burke Pre-Owned Super Center
1400 5th Ave N, Birmingham, AL 35203, United States
Comments
La
Review №1

We had the worst experience ever. We had this salesman Stuart and he was rude and when we didn’t want to get the car he wanted us to get. He said, good day. He never tried to find us something around our price range and we sat there for 2 hours and he never was around us like he should as a salesman. So, we will NEVER go back there ever. After we left the sales manager called us and told us he could find you a car, but we declined because y’all let money walk out the door. You can use good customer service towards your customers and it does help to be nice and smile. If you ever go there don’t talk to Stuart!!! The worst salesman ever and plus he was a fast talker which I didn’t like. Never again!!

Ju
Review №2

Seem like good people but they should stop using the “backed by Burke” temporary tags. So many people running around town with that tag for much longer than a month. Needs an expiration date on it.

Al
Review №3

Filled out the online app and went through the process to get approved. They told me I was approved with a down payment soo we set up a date and time for me to come in. Went in there to finish everything up and I sat I. There for 2.5 hrs waiting for my salesman to finish everything he comes back and says your not approved. Waste of my time.

Er
Review №4

I thoroughly enjoyed my buying experience at Jim Burke with Dougie. Ill never buy another car from anyone else. Dougie was patient and gave me the space to think for myself and offer input when I wanted it. He allowed me to inspect the car as long as I needed to. I recommend him to all of my friends. You guys should check him out also!! You wont regret it!

Be
Review №5

I highly recommend. I had been to multiple dealerships. I was frustrated and done trying to find a car with bad credit. Then I found Jim Burke. My salesman Prentice was amazing! He helped me get into an amazing car with low monthly payments. On top of a low down payment. I appreciate their great service!

Do
Review №6

I honestly have never had such an great experience like this one! Brittany Triplet was honestly the best! I have been without a car for two years. Due to buying lemons I took a moment to figure and learn some things. We cant thank her enough she truly went the extra mile from picking us up to ensuring that we left with a vehicle and a vehicle I wanted! Ill definitely be recommending her to people!

ju
Review №7

I bought my daughter her first car from Jim Burke and I could not be happier. She loves her car and I love knowing she is in a safe reliable certified pre owned car. Dougie Reid and the whole team did a great job!

Ne
Review №8

First time oil change for my car and I can not complain. It was free and I opted to wait. So for me to be there for a couple of hours is not an issue. What can u expect? Its free!! The service over all was good... No complaints... Glad I purchased my new vehicle from Jim Burke Dodge in Birmingham, AL 👍👍

Sh
Review №9

Tiger was my salesperson and did a great job for us. He had us set in a car within our budget the same day. My 9 year old son really enjoyed the ride in the Corvette and of course I appreciated the effort. Thank you Tiger! I highly recommend!

Pa
Review №10

Just went in for my free oil change but the process easy and convenient! I always get prompt and thoughtful service. The work is completed within the time period I was given and I get a courtesy phone call to let me know I can pick up my car. All I’ve had to do were oil changes and tire rotations on my 2015 Jeep Patriot High Altitudes and so far so good...

Lu
Review №11

I was in the market for a used truck, preferably a Ram 1500. I ended up on Jim Burke’s website and filtered for Used Rams and found 12 that I liked. I went downtown to go look at them to figure out which I wanted and to buy it and couldn’t see any on the lot. Eventually had to go inside to get help as no one saw me circling the lot looking for the trucks. The salesman that helped us was nice but had us pull up the trucks we liked on our phones and give him the details and said he would go to his manager to find where they were. He came back saying they had none anymore, that they all had sat for 75+ days and were sold to the auction and if I was still interested I could potentially buy it back from the auction. Super shady to have many cars online you no longer have. I got frustrated I wasted my time and left to another dealer. Do not go to Jim Burke to see a car on their website, chances are they no longer have it.

La
Review №12

I had deep scratches in my BMWs bumper and they did an excellent job with removing the scratches and repainting. The estimated cost was very reasonable for the labor involved and Josh was very cordial with his assessment and progress updates. Lifetime warranty on the work also... I highly recommend!

St
Review №13

I had the pleasure of working with Mr. Billy Kimble. Mr. Kimble was very knowledgeable and extremely helpful. Although Mr. Kimble and I went a few rounds in the negotiation process. I never felt pressured to purchase a vehicle. Jim Burke went above and beyond the call of duty to make sure the deal got done. In the end....I got the vehicle that I wanted. I have yet to complete my 1st oil change, however, after reading some of the reviews about the services department...Im getting a little nervous. Im sure Mr. Kimble with assist me with this is as well if necessary. I recommend anyone looking for a new or used vehicle to give Jim Burke a chance

Ry
Review №14

Absolutely terrible dealership. BEWARE of these guys. They will say, do and will screw you any chance they get. Jim Burke Automotive was under investigation and found guilty of CRIMINAL CHARGES. Sounds like the perfect place to spend your money!Don’t be a victim of the typical used car, huckster, unethical behavior exhibited by this dealership. Just go to another dealer and purchase your car there.I’m in the process of starting litigation against them and of the 7 attorneys whom I’ve spoken to ALL of them know if this dealership and the terrible, unethical business practices exhibited by Jim Burke and its “Management”. Believe me if you have any problem or issue IT WILL NOT BE RESOLVED, it will be passed on and on to a inept GM who is the worst one. Make a smart decision and spend you hard earned money somewhere else. There is nothing like buying a $45k vehicle and they are backpedaling, lying and general shysters. BEWARE

Ka
Review №15

Absolutely the most pleasant car-buying experience Ive ever had. Everyone there was genuinely friendly, and there were no pressure tactics whatsoever; the whole process was very straightforward. I worked with Sam Stewart, and can only offer my highest praise. I am thoroughly enjoying my dream car, and wouldnt hesitate to recommend the Jim Burke dealership to family and friends.

An
Review №16

I must report the excellent service I received at Jim Burke downtown Birmingham. I made an appointment for service, that appointment was honored. Service was performed on my vehicle, I was able to get to my next appointment on time. I’m happy to report that the service staff was kind and courteous. This is where I spend my money, with people who treats individuals with dignity and respect.

M
Review №17

I was greeted with Happy faces, very nice attitude and I was pleased with the help I recieved . My Salesman treated me with t8he up most respect and he has a great sense of humor and there was never a dull moment and I was very satisfied with his service. I Pray that he will bring more happy customers to Jim Burke Pre-Owned Super Center. I know I will be back for my next car if Mr. Antonio Gillisipe is still there. I am glad to send him more customers. Thank You Mr. Antonio Gillispe..

ay
Review №18

Salesman Fernando Pitts was amazing. My first car purchased was a red 2011 Dodge Avenger with black and red interior. He was very professional and knowledgeable about his products. Customer service phenomenal from the moment I stepped in Jim Burke. He listened to my wants and needs in return finding the best vehicle for me. Id definitely recommend Fernando for all your car needs.

Ha
Review №19

Everything is smooth. They were very courteous and accommodating. I dropped my car off that morning and it was finished later that afternoon as promised. This is the second time I have had work done there and I was pleased on both occasions.

Am
Review №20

The service center was very professional. I recently bought my vehicle from Jim Burke and this was my first lifetime oil change and the service provider made it effortless. The waiting area was very comfortable. They also provide transportation if you need to leave your vehicle. Overall great customer service and attention to the services that your vehicle needs. Which I did. My tire rotation is something I always forget about. Thanks Jim Burke Automotive!!!!

pa
Review №21

I enjoyed the great service the sales rep Wendell made me welcomed at Jim Burke.... They move super quick and getting me financed and approved with no money down.... And I would recommend Jim Burke stew any and everyone I come in contact with....🤣😎😂😂😂 Thank you guys youre awesome!!!

De
Review №22

I came to Jim Burke and got exactly what I wanted with the help of Terry Skinner. He got the best price I could have asked for! Excellent monthly payments and the process was a piece of cake,with his help he made it all possible ! Months later I even got an unexpected rebate because even after we left with our car Mr.Skinner still made sure we got the best care and every deal and promotion available ! If youre looking to buy a car and think that it might not be possible because of credit or income well Im here to tell you go see Mr.Skinner! He will make it happen and you might just get free oil changes!

La
Review №23

My experience at Jim Burke Service Department was always a great one. My service guys John Cruise was very professional and kind. It was always a pleasure to interact with him.The service Manager Rusty was very nice as well. He greeted me with a friendly smile asking about my day.I will recommend to my friendsThanksLanye Webb

Ca
Review №24

Don that works in the body shop was referred to me by a close friend and he gave me the best service I have ever had in the automotive world. He went out of his way to perform extra work on my vehicle and he it wasn’t just work for him, he cared. Not only that, everything turned out exactly how I wanted it and looked flawless. Beyond that, it was done when he said it was going to be done. I have taken my vehicle many places before and it is always done the following week they say it will be done. This wasn’t the case here. Thank you Don and thank you Jim Burke for the awesome and new experience, I will recommend you to everyone and will be using you guys again!

De
Review №25

Recently had some service work due to a recall on my previously owned Hyundai Santa Fe. My experience was exceptional. The service department was very professional. Provided an area for me to wait with comfortable wait space that provided free WiFi and refreshments. They also continuously offered shuttle service to the local area while I waited. The service was prompt and efficient. I will definitely return here next time my car needs servicing!

Sa
Review №26

Great customer service. The internet sales representative responded right away, set up a VIP appointment for me and my sales rep had the car ready for me to test drive when I got there. It didn’t take long to get me approved! I was able to pick up my son on time and surprised my whole family with our dream car! I would recommend anyone to buy here. And I get free oil changes for life!

St
Review №27

I had a great experience purchasing my car from Jim Burke. Fernando Pitts made the experience with Jim Burke fun. Mr. Pitts really value his customers and will do everything he can for his customers. I drove away from Jim Burke knowing that I got a good deal. I highly recommend anyone who is looking to purchase a car to go to Jim Burke. Thank you Fernando Pitts for making my experience with Jim Burke fun.

Ka
Review №28

If youre looking for a great car-buying experience, look no more. Jim Burke Pre-Owned Super Center has great people who genuinely care about getting you into the car of your dreams without breaking your bank; they wont push you into a car that you dont want or cant afford just to make a sale.Mr. Fernando Pitts was my salesman, and he made a potentially nerve-wracking experience very pleasant. He was very knowledgeable, patient, thorough, and understanding. He explained everything...literally everything. Great experience! I love my car!!

Ca
Review №29

I believe Jim Burke doesnt care about customer service or customer appreciation because when you come in to the service department to get maintenance on your vehicle, the staff will avoid you like you had the plague when you approach them for help. Its like you almost have to stand in the middle of the floor and yell CAN I GET SOME HELP IN HERE PLEASE!!!. Staff in the service department will just sit behind their little desks and wont even acknowledge that you are in there until you get right in their face and tell them you need service. Maybe they are trained to be that way because customer service is only as good as the people who manage and run the company. Dreadfully, when your vehicle goes to the back to be serviced, be prepared bring breakfast, lunch and dinner with you because youre stuck and at the mercy of Jim Burke service department. I had a staff member to tell me it will take about an hour and a half for an oil change and it turned to three and a half hours. I asked a staff member how long before my vehicle is finished in two hours. The staff member check and he told me it was still on the rack. At the last service appointment, my vehicle sat on the street when they finished with the doors unlocked for I dont know how long after service and I had to hunt down a staff member to get my keys. No one came to the waiting room to let me know my vehicle was ready. And that side of town in Birmingham has vehicles broken into all the time. So let me end this rant by saying there needs to be some checks and balances of the staff at Jim Burke service department because customer service is little to none there.

tr
Review №30

Service department consists of very helpful, friendly people. Always responsive, always on time. Free shuttle, quality work.I personally have never been pressed to service or purchase more than I came in for.I havent compared prices for similar service, but the convenience & the no pressure makes it worth it

Su
Review №31

Jim Burke’s body shop was great! They were able to get my car in fast and completed in a timely fashion! I picked it up yesterday and it looked amazing!! Not only was it fixed but washed and vacuumed! Each person I spoke to was very friendly and helped explain the insurance process! We are new to area and we plan to use for service on our Dodge Durango!! Thanks to everyone there especially Marc!!

Aa
Review №32

I recently purchased a 2017 Jeep Wrangler in July2017. I was given a voucher to have my vehicle cleaned for delivery because it was “not”ready for delivery. I took the vehicle to get an oil change recently ( 12/13/17) and wanted to use the voucher for the cleaning. I was told by the service personnel who took it over to sales, that the cleaning would not be honored. I then called a sales manager who told me that it was past 30 days and to much wear on the vehicle. I am greatly disappointed, seeing this is the 3rd vehicle I have purchased from Jim Burke in 12 yrs. I don’t think I will be purchasing another from Jim Burke because of this. I love Jeeps but I’ll find one elsewhere next time( 4 years). Always pleasant experience for oil changes and service though.

Au
Review №33

Craig Barnett was most helpful. First he explained exactly what would happen in terms of diagnosing my air conditioning problem. Since my car has an extended warranty he made sure I understood clearly our desired outcome and what would happen should Problem not be covered under the warranty agreement. He was very professional every step of the way.I was very pleased with my overall experience. The parts and labor ultimately were covered by my warranty agreement. They make it easy to pickup and got my car back in a reasonable and expected time frame.

Ga
Review №34

The new scheduling process is a joke. I basically got some type of answering service that took forever to find my truck that I bought new there almost 7 years ago and have had serviced there ever since. The girl on the line could not answer any of my questions and told me to just ask the service advisor when I got to dealership.Other than that, everything went smoothly once I got there. Truck was ready on time.

ca
Review №35

I had an awesome experience with Terry Skinner at Jim Burke. I went in knowing exactly what I was looking for and Terry not only found it BUT found it $5000 cheaper than the one I was inquiring about. My car has very low mileage, runs smoothly, with nice color in and exterior, and did I mention FREE OIL CHANGES for the life of the car. If youre looking into purchasing a NEW or USED vehicle go on down to Jim Burke Downtown and ask for Terry Skinner....Hell get you riding in no time. 😉

Jo
Review №36

Worst treatment ever from a business I was tryingto do business with... I sent my financial informationto them the day before my appointment with the sales specialist. Nothing had been run. I had to sit there while they ran my credit. The vehicle I wantedwas sold(supposedly)while waiting... Terry the Car Guy could not be bothered to show me a vehicle.To date over a month later I have not received a call back! Evidently my money was not worth his time.Fortunately the there are plenty of dealers that actually want to make money! Thanks Jim Burkefor sending my business elsewhere! Worked out well!Thanks to Tameron Honda and the way theytreat their customers. Other than really pushing the extended warranty and the detailing not being up tostandards a great experience!

Ma
Review №37

Got the deal I wanted...no hassles. The salesman, Antonio, was knowledgeable about his inventory. Overall a good experience.

Ra
Review №38

Our salesman Bryan met us at the door for our appointment to test drive our Lexus. He was extremely courteous and was willing to talk with us to complete the sale. Before we left, he arranged to have our vehicle detailed and even put gas in it for our drive back to Mississippi. I highly recommend Jim Burke and ask for Bryan.

Ka
Review №39

Havent been happy with this car buying experience at all. Had some flaws I pointed out to them in the beginning. They did fix the window but it seems the car has been in a fender bender they said they will fix no it hasnt been fixed. I pointed out the dents havent been fixed. The salesman said he would make an appointment so it would be fixed I call now they dont want to be fix the car. The brakes are squealing the transm6souds horrible to pick up seed. I was sold a bad car.Rather its used I shouldnt have these problems an have to pay good money for it. Thanks Jim Burke but never ever again. Bad experience

Ma
Review №40

Brian Christopher deserves 5 stars. I took my Forrester in because was not running right. The service department found that the oil change place I had used. Put 9 quarts of oil in the car. Then they found that the wrecker that. Brought the.car in had bent a lower control arm. The whole process was handled perfectly by Brian and the service crew

Do
Review №41

The Service Dept. at Jim Burke is top-notch! The guys are honest and fair. Of course you have price issue with dealership repairs. However, you can rest assure the repairs are done correctly the first time around. Morris, Doug, and Koby are great guys!

Ma
Review №42

My experience was excellent, from the initial inspection to pick up. Everyone I came in contact with was courteous and attentive. I’d recommend Jim Burke to everyone.

Jo
Review №43

Great group to deal with. Got a great price on a great ride. Shawn and Van bent over backwards to get my truck ready in time. Out of the park home run.

Ja
Review №44

I greatly appreciate the honesty and care that the service department gives. Often you feel like you are being taken advantage of when it comes to servicing and maintaining your car. This is not so with Jim Burke Nissan service department. Thank you for having integrity.

Mi
Review №45

Justin Gray was awesome

Ju
Review №46

The service I received from Jim Burke was excellent. All work was done in a very timely and professional manner. My shuttle driver Shanna was very accommodating and nice.

Da
Review №47

Doug did a great job in helping me purchase a used vehicle. They created a no pressure and stress free experience. I would definitely recommend checking these guys out.

La
Review №48

Great shopping / buying experience. Don Harris was my salesman and he did an amazing job of getting me the car and deal I wanted. He worked very hard to structure the deal in a way that I could afford. I could not be happier. It was one of the best experiences with a dealer that I have ever had. I will definitely recommend to friends and family!

Li
Review №49

There are not enough words in MULTIPLE languages to adequately describe just how awesome Skip and his team at Jim Burke Subaru are. They really go above and beyond, and GENUINELY care about their customers and relationships. I honestly dont know what else to say. Not only am I beyond satisfied and pleased with their level and standards of customer service, but quite frankly, shocked. Three years in, and not once have I ever felt like just a number to them. My [first] Subaru proved to be an very wise decision in itself, but as far as customer relations? I hit the jackpot with this crew!

Ja
Review №50

I have used Jim Burke body shop on several locations and have always had a superior View of the craftsmanship and service that has been rendered on each occasion. From Stacy in the front to marc in the back and all of the repair techniciansI express my sincere thanks and appreciation for your dedication and hard work.

Pa
Review №51

Jim Burke Auto Shop was NOTHING but the most efficient and above-and-beyond team. Highly recommended. Extremely flexible, convenient, did more than asked, and got the job done quicker than expected! Thank you!

Ti
Review №52

Very nice people. Ash is the coolest! He got me a great deal on a NICE Red 2016 Nissan Altima. I love it! Highly recommend!

Ma
Review №53

Doug Reid helped me soo much in getting approved! He was caring , professional and gave excellent service! I will recommend Doug Reid to everyone!!!!

Ju
Review №54

Fast & friendly service! Fixed everything pretty quick! Provided a shuttle service! Definitely recommend

Ma
Review №55

Im a first time purchaser my dealers Mr. Willie made the experience GREAT. I actually drove off the lot with the vehicle I desired. Highly recommend!

Ci
Review №56

I went there a year ago with bad credit and I had only been on my job for 3 months. I was able to get a 2005 Toyota Rav 4. Well, I made my payments on time for one year, and I went back. I am currently driving a 2017 Ford Focus! Thank you Jim Burke and my salesman Antonio Gillespie.......I would refer them to anyone. Friendly service, and they will work with any situation.

ke
Review №57

Great service, very professional and did a great job on the repairs. They really just took care of everything for me and the communication they provided for my vehicle status was fantastic! They did not cut corners to ensure it was done correctly.

Je
Review №58

I wish i could post more STARS!! This is a wonderful dealership with great used cars and salesmen that actually care about your needs as a car buyer. Anthony Harris in special finance is a great person and salesmen. He treated me, my husband, and baby like he would his own family! None of the salesmen here are pushy or harrass you to buy a car from them. I will refer and recommed Jim Burke to everybody looking or in need of a car like I was.

Si
Review №59

Engine light on....this is a very stressful sight. What could it be? My emission test is due in a couple of weeks. Trying to save money I went to a car parts store and they connected their testing device which showed that I needed 2 sensors. Sensors have to be very specific. My gut told me to go to my Nissan dealer.My goodness....my dealer checked, computer got reprogrammed, nothing else needed, money saved. Thank you guys and girls at the Nissan place for great service!

Ji
Review №60

VEDO go see VEDO. You wont leave on your feet. If he cant get you in a car no one can. Plus hes knowledgeable about what he does and the best option and fit FOR YOU refinancing is available. Im a lifetime customer now.

Ch
Review №61

It was a wonderful experience! They were fast and very sweet. I brought my car in yesterday and they drove me to work picked me up and got my car all fixed up with a recall and it was smooth and effortless!

An
Review №62

The people at this place are some of the most driven and welcoming people you could ever meet. Even with me being in distress when it comes to my car...they made sure I was more than taken care of. Certainly happy to suggest them to ANYBODY!

ad
Review №63

A++ service with a smile! I came for an oil change and was greeted immediately with a friendly smile as soon as I pulled up. My car was taken to the back almost instantly. I didn’t wait for long (about 45 mins) and I was all done!

Tr
Review №64

Jim Burke did an excellent job repairing my SUV. They were professional and timely. Marc was fantastic!! Just another reason to continue as a repeat customer when the need arises.

Ka
Review №65

Wow! Fernando Pitts did a magnificent JOB! Thanks for the hard work and dedication. I am beyond satisfied, and look forward to doing more business in the future. I am very impressed with his level of expertise, patients, and willingness to go above and beyond to ensure the customer is happy.

Jo
Review №66

Always a great experience! Very professional, polite, and honest. If they make a mistake (which is rare, but human) they own it and make it right. I will only buy from them!

Ki
Review №67

The sales associate, Antonio, was very professional and honest. He took his time and explained to everything to my daughter and I. Antonio was courteous and helpful. I really enjoyed this car buying experience! Thank you Jim Burke and Antonio for helping my daughter find her first car.

Pa
Review №68

Very friendly and efficient service. Worked hard finding the right car that was pleasing to my son and me. Truly impressed with the large variety of different cars, make and models.Vedo Hill our salesman to the financial services department worked hard to make my payments as low as possible, which I was extremely grateful.I will recommend Jim Burke to everyone I know thats car shopping or thinking about it!!

Jo
Review №69

Excellent work my car was better than before the accident. I was very impressed with the spend and awesome customer service I received. Keep up the good work!!☺️

Li
Review №70

Terry was a very good salesman, very patient, courtesy, and did everything that he could do to get me a car and he made sure the dent in my car was fixed and I really appreciated his dedication even though (my car note was not what I thought it would be, not over 400 mo......smile). He is a great salesman and I feel like he is a friend and I will tell everyone about him.

Ka
Review №71

My experience awesome. The salesman Fernando Pitts was so kind, understanding and very helpful. I came just to look around and left with the vehicle of my dreams. He made everything so easy and explained everything step by step. He was so knowledgeable about everything!

Ti
Review №72

They lost my oil cap once. Said something to them the next oil change but the guy was already gone for good. Just slow. Guys in the back are defiantly not in a hurry. Would just do it myself if it wasnt free. Great people up front.

Ta
Review №73

I loved the service and my car salesman Fernando Pitts got me in the car that I desired. He made sure I got the year, make, and model that I wanted and frequently follows up with me to make sure that I am enjoying my new vehicle. Excellent service and look forward to referring others to this company.

Be
Review №74

The service was quick. My tire pressure monitor came on last week and it had to be replaced. I was surprised to see there wasnt a long line for service on a Monday. It only took an hour and as usual everyone was friendly and courteous.

La
Review №75

I recently had to have a recall done on my Subaru. I was able to take it in and it was done in a timely manor and everyone was so kind and helped me in fascilitating drop off and pick up.I really appreciate the entire staff!

Ki
Review №76

Brian is always excellent. Gave me a run down of every detail of my engine. Joel is phenomenal as well

Ju
Review №77

I always have a great experience when taking my car here. Best jeep dealership near Birmingham! They are honest and do great work in a timely manner.

Do
Review №78

Did not honor valet I agreed to take my car in to drop it off and be taken and picked back up. Upon making my call to be picked up to Jim he had two individuals to drop off and wasn’t sure how long it would take and gave me David # to call for pickup. After informing him that I needed to be picked and Jim gave me him #, he asked me what was Jim doing and why he couldn’t pick me up. Told him what was told to me and he proceeded to tell me he was on the other side of the world and didn’t know how long it will be before he would get to me. I asked him where is the other side of the world. He said center point. I said ok He did come to pick me up about 25 minuets. I was stuck waiting for a pick up when my contracts comes with valet service!!

Ba
Review №79

Antonio really worked hard to get me in a new car. He did! Its been wonderful! Thanks again!

St
Review №80

I brought my 2016 Jeep Patriot in for a wheel speed sensor. I had a 9:30 appointment. I arrived at 9 am with my 3 year old in tow. Simple right? At 11:30 they finally let me know it wasnt going to be warranty as we were out of the mileage range, which was incorrect, and was able to be corrected, and that the part was across town. Around 12:30 they come back in to let me know he was going to go get it from the Hoover dealer or it would be 3:30 or so before it was delivered. Here we sit at 3:30. FOR A SIMPLE WHEEL SPEED SENSOR!! THis waiting room is less than comfortable and with a three year old leaving and coming back with the escort service is not an option (car seat!?), there are no changing tables for diapers in ANY bathroom, no water in the cooler available even though Ive asked 3 employees now, and no one has asked if the kid needs a snack! What if I hadnt packed any? Or didnt have cash for the very small selection in the vending machine? And the tv is stuck on old westerns. You cant change it. Ive asked two employees sitting outside, both of which have said just a minute and never came in! Get it together Jim Burke. This is the WORST service we have ever gotten from a Jeep dealer. EVER. We will not be back at this rate.

Ch
Review №81

This place was awful and all of these salesmen are sharks I told them I had a $380 budget monthly and they say the got me a deal for over $500 I say I can’t do that and they take off $3 a month... they guys are a joke. The selection was limited and the guys are over payed fools. Try carvana they helped me with financing and I found a car I actually wanted for a good deal. Thanks Jim Burke I would’ve never found out about carvana if your dealership wasn’t so awful.

Ja
Review №82

Hello I enjoy my visit every time I come to get my free oil change! If anyone belly ache about there free oil Change or there visit then tell them that we don’t supply pacifiers😂🤧

Re
Review №83

My experience with Cody the service advisor was Wonderful from beginning to end! He was attentive to my needs the technicians were very thorough and I was Very Pleased with the outcome! I would definitely recommend your service department! Thx a ton!

ja
Review №84

Extremely great service from the front desk to the adjuster with the fabulous muscles. I dont want to have to use the body shop again but will gladly be back if I need the service.

Er
Review №85

Very friendly staff and the service prices were reasonable. I was able to drop my vehicle off that morning and it was ready when I got off. They offer courtesy rides to and from your destination.

Sh
Review №86

Vedo Hill Was very helpful and he worked with me a lot. Before I got a car he made sure it was something that was well taken care of and looked very nice. He was not trying to put me in just anything and they were being very reasonable.

Ka
Review №87

The guy that greeted me and wrote up my ticket named Cody was great! The problem I had was i requested for oil change and tire rotation. I was told that everything was good on my car except brake pads and rotors. They failed to tell me that I needed 2 tires. The tires were slick and thin to the point where you could tell I was about to have a blow out. I dont believe they rotated my tires because there is NO WAY you could have missed the bad tires! Jim Buick receives an F for a poor job of service.

Br
Review №88

Great customer service and prompt repairs with upfront estimate and no unnecessary additional services pushed. Went to these guys many times when I lived in bham and most recently when I had a blowout and bent rim outside of bham. They worked quickly with insurance and had me fixed up and ready to go quickly. Specifically worked with Eddie this last time, but everybody there has been great in the past.

Sh
Review №89

The salesman Jay Blake was very professional and he went out of his way to exceed our experience. Also Fernando was helpful to. I would definitely recommend Jim Burke and these salesmen to everyone. Thank you.

An
Review №90

I enjoyed the time I spent with the Jim Burke team. They were very professional and Mr. Antonio Gillispie was patient and helped to ease my anxieties of not getting the car that I wanted. Thanks to everyone for a wonderful car buying experience

Ch
Review №91

Josh was attentive and polite. The experience was simple and actually pleasant. I left in a better mood even

Sh
Review №92

I loved every part of the experience. This was my first car purchase and Fernando made sure I was able to get the car I not only needed but the cat I also wanted. I highly recommend this lot!

An
Review №93

My experience was great! I have been recommending Jim Burke to everyone that asks about purchasing a car. Terry Skinner was very courteous. The customer service was outstanding. It was an experience like no other.

Mo
Review №94

Usually good service but this last time I had my care serviced the service was horrible. I made an appointment to get my car service. The appointment was at 11:00 A.M. I arrived at 4:15pm to pick my car up and the technicians were just starting on car. I was late for my 5:00 appointment because of this. The gentleman that waited on me was very nice and apologetic but an oil change with an 11:00 appointment shouldn’t take 5 hours.

An
Review №95

I just started leasing a Subaru Impreza sport about two months ago. I had a flat tire on a Friday afternoon so I called Jim Burke right away thinking they could help me. When I called, I asked them if they have the tire in stock and when they could get me in but the guy on the phone kept saying “I’m not sure”, “ I might have to order it” “maybe you could come in...”. I asked him if he could check his inventory because I really needed my car for work Monday. He told me to call back the next morning. I re-explained to him that I really needed to figure this out because I drive for work and needed my car situated by Monday.I called Saturday morning - he said they didn’t have the tire in stock and they’d have to order it. Then he asked me repeatedly what tire I had and I told him multiple times what was written on the tire. He called back several more times to confirm what the tire was. Then he said he didn’t know when the tire would be in, maybe Tuesday or Wednesday.I called Monday morning to see if they had any update on when the tire would come in but the service department didn’t answer. Then I called someone that I had been in contact with in the leasing department. They tried to get a hold of someone in service. By the end of the day the only thing they could tell me is that they didn’t know when the tire would be in because the guy who helped me Saturday was not in. I emphasized that I really needed my car for work and that I’d been driving on a spare. They said they’d probably have a loaner car to give me on Tuesday but they’d have to get back with me in the morning.Tuesday - I heard nothing all day. No updates about my tire. Heard nothing back about the loaner. Finally I called someone in the leasing department again around 3 and they said “no ones called you yet??”By the time the guy finally got back with me he said he hasn’t been able to locate the loaner that it “disappeared”, he didn’t know why so many people were involved in this, and that the tire was still not in and he didn’t know when it would come. I told him that I was frustrated and I needed either a tire or a loaner. He said if he would have known this Friday he would have given me a loaner............Wednesday morning I was finally able to pick up a loaner car and then my tire came in and I picked up my car Thursday.Not sure why I had to chase down this guy. He couldn’t tell me straight whether they carried the tire on the car that I leased from them. And his problem solving skills were just not there. The whole experience was frustrating and now I’m not looking forward to ever getting my car serviced there - especially if I have to work with this guy every time.

qu
Review №96

My first time buyer experience was amazing thanks to Fernando Pitts and Friendship rides located at the Jim Burke office. I was nervous and skeptical but Fernando quickly change that with his professionalism and efforts to get me in a car the same day. I highly recommend Fernando and friendship rides to anybody looking to purchase a car.

Ke
Review №97

These guys are really helpful and on top of that makes you feel really welcomed! S/O to Tony Vines, he said he would make some shake and he did and I love my new ride !

Ay
Review №98

Chris and Tee were both amazing! They worked diligently to find the perfect car to accommodate my family! I am very satisfied and grateful for choosing Jim Burke!

Jo
Review №99

JIM BURKE body shop is a well run efficient business that produces a great result in a timely manner for a reasonable price. I highly recommend their service.

Co
Review №100

Morris was very attentive and concerned about the problem I had with my car. From start to finish. He explained some of the features and how/what they were for. Excellent customer service.

Information
0 Photos
100 Comments
4.4 Rating
  • Address:1400 5th Ave N, Birmingham, AL 35203, United States
  • Site:https://www.jimburkedowntownautomall.com/
  • Phone:+1 205-509-2834
Categories
  • Used car dealer
  • Car dealer
  • Car finance and loan company
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:Closed
  • Sunday:9AM–7PM
Offerings
  • Buys used goods:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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