MI
MINI of Birmingham
2001 Tom Williams Way, Birmingham, AL 35210, United States
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Review №1

I just got my thermostat replaced on 2010 mini cooper and they did great job. But when I opened my hood to check the engine bay, they have broke the battery cover, one of the connection for the camshaft was not put all the way in and the level of coolant was below the minimum line, hope they have finished the job nicely. Also, I wish the battery cover can be fixed which was broken by the service guy

Li
Review №2

I moved from the city where I bought my mini. I was concerned I wouldnt get quality service BUT I COULD NOT HAVE BEEN MORE WRONG! What an awesome experience and my mini( which I love btw) has a new home for service!

Ji
Review №3

My daughter and I were traveling from South Carolina to Arkansas when we ruined a rim and tire on the interstate about 45 minutes from Birmingham. The local places werent able to get us a tire or a rim. Service team of Dion and Chris went above and beyond the call of duty. Dion worked with me on the phone from 0800AM to 6pm. They sent a rim repair guy to check out our rim...when we determined it couldnt be repaired, they problem solved and found me a rim and tire that not only fit my car, but matched the other rims perfectly. They helped us get back on the road that night. Cant say enough good things about Chris, Dion and the Mini of Birmingham crew.

As
Review №4

I had a great experience! CJ was amazing and I did not feel pressured at all! I got a car I loved and feel good about how much I paid for it. If you’re looking to get a mini go here! Oh yeah, and Cheyenne was great and helpful.

Br
Review №5

I own two late model Mini Coopers. Both of them are serviced and cared for by Mr. Belchers superior parts and service departments. Do not waste valuable time and energy anywhere else. Your ultimate driving machines are in good hands at BMW of Birmingham.

Ka
Review №6

I had a great time at MINI of Birmingham! Valerie Wallace was patient with me as I tried to remember how to operate a stick shift. She and I laughed at my minor mistakes, and I had a ball! She helped me get into the car I wanted, and she didnt pressure me to look at something else. I loved the experience of working with other women. Both my salesperson and my finance guy were women. I say guy because I am always told to see our finance guy. This experience was a complete joy, and as you can see from my picture, I am totally stoked to have my new ride. I am blessed by God!! Thank you, ladies!!

je
Review №7

We met Dion Belcher in service department when we were getting our 2011 cooper worked on.Dion is greatest service manager you could ever have.He knows what going on and he makes you want to come back.He was one one the reasons I bought my new 2020 cooper.Valeria Wallace was a wonderful,knowledgeably sales person I have ever had the pleasure of working with.The two people is why I would highly recommend people to use Mini of Bham on Grandsmill road in Irondale.When your car is at MOB it is done right😍😍😍😍😍😍😍Thanks guys Sarah and Billy Carroll

Wa
Review №8

Dion is the best person I’ve ever dealt with for my car. He is honest and very friendly. I’ve known Dion for almost 4 years now and he has never let me down.

Ta
Review №9

Great customer service! Valerie is outstanding! I love my MINI! The difference between buying from and other car dealerships is unbelievable! Valerie was not pushy and never hounded me with phone calls. This was the best car buying experience I have ever had!

Pa
Review №10

Mini of Birmingham has the worse customer service for purchasing a car and for getting your car serviced. They are not the only place that can service your Mini Cooper. I found Green Garage that does a great job!! Calls you when they say they will, reasonable prices and extremely friendly!! Don’t waste your time with the service at mini of Birmingham!!!’n

Ne
Review №11

Bought a Mini that I designed online as a surprise for my wifes birthday—long distance—which means that there were lots of moving parts that had to be dealt with in a manner that wasnt necessarily convenient for the staff. They went above and beyond at every turn and I am eternally grateful. The dealership also gave me what I consider a very fair trade-in value for my wifes old car. Would highly recommend doing business with these folks! They value you as a customer.

Br
Review №12

Dion is simply the best. He continues to take care of us no matter what the circumstance (Covid, etc). We have NEVER experienced better customer service. Wish we could give him an extra star ⭐️

Tr
Review №13

Service dept cannot be beat. Warm greetings with smiles are always present. Tge little eatery next door has yummy creative offerings!

Sa
Review №14

As always, I was treated with kindness and professionalism when getting my Mini Cooper serviced with you. All my needs are met and surpassed every trip. Thank you for such an efficient service Dept. Top Notch!

Jo
Review №15

Birmingham BMW / MINI of Birmingham supposedly a luxury car dealership. Some of the cars on display in the showroom ranged $74,000 to $126,000. Ask for bottle of water and they say they dont have drinks. By no means was the used car I purchased anywhere near $100,000, but to me you treat each customer the same. I asked that my car be detailed. It had a piece of candy melted in a cup holder and in the rear pocket a nasty ear wax covered Q-tip and a rusty razor blade by the door of the passenger seat. Was told that they would take care. Well they didnt. The front cup holder had a divider after detail it no longer had it. Now cups cant be placed there. The salesperson Valerie was fantastic and so was the finance manager.

al
Review №16

Drove all the way from South Carolina to buy the perfect car here! I loved working with Ed. He went above and beyond to make sure I was happy and completely satisfied.Thank you MINI!

tr
Review №17

The parts guy is about the only person I can say is helpful. I had a question about my Mini. Ive called on 2 different days. I just kept getting passed around to recordings. I had to call Mini of Nashville for a response.

So
Review №18

We ordered a new Mini and were kept up to date on its details and date of arrival. When we went to pick it up everything was exactly as had been described. Our sales person was there waiting for us and went through a comprehensive introduction to the car. It was a great experience and good fun. Love my new little 2-door Mini.

Vi
Review №19

Getting service is not such a chore when there is a nice bright lobby to wait, with large tv screen, magazines, and comfortable chairs. They have complementary coffee, water, and snacks...even a hydration station and nice welcome for my dog! Waiting lobby is conveniently arranged between service center and showroom; has fun Mini swag / gear like shirts and wheels. Large, easy access restrooms near waiting area. Pleasant to stroll around car lot dreaming of a new Mini while you wait too. Of course I wish service prices were lower. But I cant complain, my 2009 6-speed Mini Cooper Clubman is still going strong. And Dion Belcher is great, he is like an expert service manager and friendly host in one--treats you right, and lets you know whats going on with your car start to finish.

Mi
Review №20

I have purchased 4 cars from this dealership.The first 2 went perfect. But the salesperson I used left and the last two purchases, both within the last year, were horrible.The dealership only had one key to each vehicle. They promised they would order additional keys but never followed up. After repeated calls, they now say I will have to purchase an extra fob for nearly $400 each.The collection of dealers have condensed their finance department and don’t seem to know much about finance. They don’t follow up on calls, have a very limited selection and pay no attention to personal requests. And after you purchase a vehicle, they’re done. The salespeople have absolutely no desire to commit to the things they said they’d do.The service department is very good, if you are inclined to paying dealer prices for small repairs, but other than that, you get better service and knowledge if you use an online car shopping service.The one star is because I like minis

Lo
Review №21

Valerie was awesome from first contact to delivery. Buying a vehicle out of state can be tricky, but Valerie made the process seamless. When we arrived after a 6 hour drive with our two dogs, she invited us to bring our fur babies inside. She even spent quite a bit of time teaching us the electronics after we took delivery. Would definitely recommend Mini of Birmingham.

Sa
Review №22

Service advisor, Dion Belcher, provides excellent customer service. He gave me updates as my repairs were progressing and was there from check in until I picked up my car after repairs were complete. Friendly and professional.

Bi
Review №23

Oleg and Noni are the best, most friendly and professional I have met at a car dealer. They were ready and helpful and fun. Made buying a car less of a chore and more like a good time.Well Done!

Ne
Review №24

This was outstanding from website to every person I talked too. Cheyenne and Noni were professional fast and eager to help. The vehicle was as stated on the website. I had dealt with Carvanna and thought it was good, but this was great!!! Also so much better than Carmax and a couple of other Dealers in town.

H
Review №25

The service dept takes great care of me/my car needs. Service is superb I drive a Mini Cooper and have been doing business here since 2011. Dion and service guys please keep up the good work! I so really on you!!

El
Review №26

Repairs were quick, staff was excellent, and car was sparkly clean when I picked it up! Dion Belcher always makes you feel as if youre family, which makes the whole service process a lot more enjoyable. A+!

Le
Review №27

I have always had the most pleasant experience getting service here. Dion is the best. They communicate well, and are very sensitive to the time spent there, and the lobby is always nice to relax in. Top notch!

Ad
Review №28

Came for a servicing on a Thursday morning. It was a fuss free and fast experience, and I liked that I could make an appointment online. There were free refreshments provided, and there is also an attached cafe for some heartier food if youre feeling like it. (This part is not free) I think the experience could have been slightly improved if I had gotten a quick run through of what was done during the maintenance, in addition to receiving the receipt for it.

Sk
Review №29

Dion is a great service rep, always takes care of us. Highly recommend him. The service was great as usual. they fixed everything and returned the car cleaned and tuned.M.A. Nunnally

no
Review №30

Walked in and someone acknowledged me after a moment. Had a good salesperson patiently work with what car I wanted. (Went back and forth from Sedan to SUV and back to Sedan) Even the Concierge was amazingly patient while training me on the new suite of technology in the sedan I selected before I left. Not important but I left the Mercedes dealership right before stopping by here bc I walked around for 30 minutes without any acknowledgement. Too bad for them, I was determined to purchase a car that day!

Ch
Review №31

A relationship with a dealer is built on trust. The care and time that Valerie Wallace showed me in my search for a MINI was above and beyond my expectations. Although I did not ultimately get a new mini from her, the time and effort from her means that when I am ready to get a new mini, she will be my first call. I think the character of the sales person is truly shown when you don’t get the car.

pa
Review №32

Great car! Great people! Im a single dad of an amazing , and very active, teenage daughter! Our schedule is crazy at times! They were more than willing to work around our busy schedule. I would definitely do business with them again! And my daughter loves her mini !!

Ka
Review №33

I give the highest marks to the staff. The service is excellent too, but honestly, the employees are always so nice, it makes car repairs bearable when everyone is so helpful and just great at their jobs!

Kr
Review №34

Fantastic Customer Service!! There isnt a MINI dealer in our area and we are situated between Birmingham and Nashville. We chose Birmingham and will be back to this dealership for all of our routine service on our MINI. The service manager, Dion, is great to work with. They got our car in and out and really took care of us. They have a great waiting area and also a cafe inside the dealership in case you get a little hungry while youre waiting. Weve owned many cars from BMW to Mercedes and this MINI dealership atmosphere and customer service was better than any weve had!

Ra
Review №35

Excellent service. Readily provided a loaner car due to parts being ordered. I live an hour away and they brought my car when the work was completed.

Ki
Review №36

From moment I met Jarred a over a month ago not knowing for sure if I was purchasing a BMW he followed up with me regularly to assist me in making my final choice. He was a great listener when I told him what was of the most value to me when shopping for a car and ultimately his follow up and attentiveness was a large part of our decision.

An
Review №37

Great experience with Austin Norwood. He was very helpful and ensured a smooth transaction. When I couldnt come pick up the vehicle, the dealership arranged to have it brought to me for a small fee. Next time I am buying a BMW, I will start here.

Bi
Review №38

Mini of Birmingham (and Dion) are hands down THE best! It doesn’t matter how big or small my issue they always take care of me with such excellence! Top notch dealership with top notch folks! I’d recommend them to anyone! Go get yourself a Mini Cooper and allow Dion to help you take care of it!

Je
Review №39

Very friendly service department. Sometimes I dont get a call back when I leave a message, but other than that, they are always very nice and accommodating. Easy to get an appointment when you need it, and generally are quick to turn your maintenance visit around.

An
Review №40

Business is closed and now BMW of Birmingham

Je
Review №41

Cant say enough good things about the entire team at Mini of Birmingham! Id especially like to mention Valerie Wallace who has helped me with two Mini leases now, and is simply the best, most helpful motoring advisor Ive ever worked with. Highly, highly recommended!

Wi
Review №42

The salesman, Alex ham, was extremely knowledgeable about all the vehicles on the lot. Alex did a great job building our car since those on the lot did not have the extras we wanted. Financing was smooth and simple. Everyone we encountered was extremely courteous.

C
Review №43

Well, after keeping my car for 2 full weeks promising to make it look brand new, we found that they left a ding and scratches on the drivers side doors. That was one thing we specifically asked to be fixed and they guaranteed numerous times that it would be, but it was not touched. There was also some kind of whitish residue on the dash, like some kind of cleaner. We asked that it be detailed. They cleaned the passenger side, but not the drivers side. We distinctly get the feeling that as used car buyers, we were not worth their time or effort. We were never told it would take 2 weeks for them to only somewhat fix/clean the car. No one bothered to keep us updated during this time period. Everytime we called to check on it, they couldnt even give an estimate on how much longer it was going to take. This is not what I would expect AT ALL from a luxury car dealership. I would not recommend this dealer to anyone.

An
Review №44

Dion and the team service my Mini and me in the best and most excellent fashion! Thankful to have my dream car and the dream team to care for us!

Br
Review №45

Team at mini Birmingham was great want to thank everyone .. ITwas a pleasure to have such wonderful people working with and for me.. thanks again..

Da
Review №46

We have been buying cars (three) from Mini of Birmingham for several years now and what keeps us coming back time and again is their Service Dept overseen by their main man, Dion Belcher! Lets face it, anyone can sell you a new car? Keeping it serviced, under warranty, with a smile, always happy to see you, and even wash your car before they turn it back over to you...Now thats Service and why We are happy and proud to be driving Mini Coopers!!!

De
Review №47

I’ve always had excellent service from Dion and yesterday was no different, he’s engaging, friendly and attentive. Almost makes servicing my Mini enjoyable (almost...lol, no one enjoys spending $$ on car service). I had the added benefit of a shuttle to and from work and had some of the best conversations! Mini of Birmingham is doing something right!

li
Review №48

I live in Memphis but ended up buying a Mini from Birmingham because they had the exact model I wanted. It was a very pleasant experience although I never met any of their agents. They have the most informative website among all the dealerships in my area (Memphis, Nashville, Little Rock and St. Louis) with very detailed features and pictures (>20/car on average) of every vehicle in their inventory. The online live chat was also very responsive every time I had a question. The agent I worked with (Valerie) was very kind and patient, always giving me options but never pressing me on making a purchase. At the end they hired two retired gentlemen to drive the car to me and absorbed half of the cost. They got themselves a very happy customer here :)

Ka
Review №49

The team is knowledgeable, forthcoming, polite and pleasant to work with. Stephen Jolly made sure we had all our questions answered prior to arriving as he knew we were driving a long distance. We knew what we wanted and Stephen confirmed they had it and then some. He was so respectful of our time which we appreciated. We felt welcomed when we arrived and throughout the purchase process. And after. Stephen knows his Mini Coopers and helped teach us things we did not know. We are solidly in the Mini Cooper family with two.

Aa
Review №50

The people in the service center are great. They do great work. And do it quickly. I would give them 5 stars. But.... and this is Not an exaggeration, I have Never gotten anyone when calling. And I have called maybe 8-10 times. Trying to get a price or service. I always get the phone circle. First it rings... then it puts me back to the choose 1 for service. Then it rings more. And then they tell me to leave a message. Both times I have brought my Clubman in, I have just dropped on. I have never had the oil changed there. Because I can not get anyone. I will give them 5 stars if this is ever resolved.

Kr
Review №51

While I ultimately did not purchase my vehicle here, I was treated fairly and Valerie did an amazing job. Everyone I spoke with was kind and friendly. I had to go elsewhere only because of my price point, but I would definitely purchase a vehicle from Valerie! She was great. Thanks for everything.

Ev
Review №52

Fantastic buying experience, Pierre was the most knowledgeable and professional salesperson I have ever dealt with. Cannot say enough good things about this entire dealership from the sales team to finance and parts. If you need a Mini go to MoB!!

An
Review №53

My tire had a screw in it. I brought it into Mini on a Thursday and they took it right away to check it out. I waited only briefly before they told me it would be Monday before the tire was in. I was given a loaner vehicle to drive - same kind as my current car, so that was very nice. The tire was delayed, but I picked up my repaired Countryman on Tuesday. Picking it up and paying took 15 mins max. My car was washed and everything was great. Dion at Mini is amazing and I always appreciate the great customer service.

Ta
Review №54

I had an AWESOME experience at Tom Williams MINI! Rick at MINI and Ron at BMW were awesome as well as the GM (sorry I forget his name) at MINI!! They were great to work with and was able to answer any all questions I had about my 2013 Toyota Camry. I absolutely love my car!! I would definitely recommend them to any and everyone!! Go check them out guys!!

Jo
Review №55

Love this place! Always outstanding service! Everybody is always super friendly, and they do every thing they can to help! Dion in service is awesome, and if you are looking to buy... Ask FOR VAL! Trust me on this.

Sa
Review №56

Such a great experience buying my new MINI at Mini of Birmingham. Mr. Stephen Jolly was so awesome & very helpful I would recommend him to ANYONE! Mr. Roosevelt Watkins was also very helpful. I’ve been wanting a MINI for years & now I’m so excited that I have one!

Da
Review №57

Very helpful when we came down for service. Got us in the same day and made sure we had a ride to go get lunch while we were waiting. And we were back on the road running smooth once again.

Sh
Review №58

Each time at Mini of Birmingham my experience.. great.Great customer service: friendly, timely, great atmosphere, clean, high employee moral, and snacks are always a plus. Its a bit of a drive there for me but worth it. Thanks Val, Dion and MOB.

j
Review №59

Big tall Guy in the service was very rude, if he is having a bad day maybe he get out of service and get a job somewhere else

Pa
Review №60

Dion Belcher and the rest of the service department exceeded my expectations by miles. They were helpful and interested in solving my issues with my car.Thank you for allowing the nice and well spoken young man drive me to and from my appointment.They all need a raise!!!!!

Ta
Review №61

I love, love, love Mini of Bham. This is my third vehicle with this dealership. My salesperson, Mrs. Valerie, has proven to be a pleasure to work with time and time again. Any issues you may think of Mr. Dion in service, will take care of it in no time flat. You can’t make a wrong move purchasing a Mini.

Ch
Review №62

Prompt and efficient. I recommend the service department. This dealership is amazing. Sales department, Valerie has been wonderful. Glad I bought my Mini from Mini of Birmingham.

Ki
Review №63

Dion is always wonderful to work with! He takes excellent care of my Minis. Really appreciate his knowledge

Th
Review №64

It was easy and so relaxed I could test drive any car and they took the time to show me all the tricks of the car and even called me to see how things were going

Ba
Review №65

I had a wonderful experience ordering and receiving my new MINI! MOB folks were helpful and worked very hard to work around my travel times to the store. Even spot on with answering questions after the sale! LOVE the car!

Ro
Review №66

Love my Mini! Everyone was very helpful and pleasant to do business with.

An
Review №67

I have purchased 10 cars in my life so far - half used and half new. Dealing with Mini and BMW of Birmingham is tied for #1 best experience purchasing a car. I live in Atlanta and traveling to find a car can add challenges. Our sales person, Valerie, treated us as if we were VIPs. The car was ready for us and sitting cool in the shade when we arrived 1 hour later than expected. Todd our online sales consultant communicated really well with us in the lead up to our visit and came over to shake our hand when we got there. We had a few concerns about the car we were considering and Valerie never got defensive, even agreed on a few things, and allowed us to have our own opinion. I would leave my kids with her :)! Negotiations were kept simple and fair. I have to say that by any standard, the price they offered out of the gate was more than fair already and they worked with us to get the deal just like we wanted it. Although we had a little wait to get back to financing, that was also a fantastic experience once we got going. I am at a loss as to how things could have gone better. They even made sure we had good weather in Alabama in July - 84 degrees and clear! I told you they are awesome! I would drive back. to Bham to work with them on a future purchase. What more can you say.

Lo
Review №68

My experience was wonderful. I had been dreading purchasing a vehicle because I didnt want the hassle of the deal. I only intended to look at some of the inventory, but the staff were so friendly and accommodating, that I ended up purchasing that night. I received a fair price for my trade and a fair price for my purchase. I am very pleased with the service I received and would recommend this dealership to everyone.

To
Review №69

Mini Cooper sales and service have met and exceeded my expectations! Pierre is a wonderful motoring advisor (sales) and my service advisor Dion is super knowledgable and nice. This is the first car I have had that I actually enjoy putting miles on! I recommend MINI of Birmingham and the MINI brand. It is an amazing car with an amazing following. The owners of Mini/MINI Coopers are some of the friendliest people I have met and go out of their way to help other motorists. MINI isnt just a car it a family and I am proud to be apart of the family!Motor on!

Li
Review №70

Valerie and Dion are the absolute best. We are dedicated customers to Mini of Birmingham largely in part of these two employees. Awesomeness! We are still a Mini family as we still own a 2014 Mini Roadster.

Sa
Review №71

Online appointment scheduling, car ready when promised, impeccable service. Dion is the best service manager I have ever worked with.

Jo
Review №72

First, let me say (like most people that write reviews) that I rarely write reviews. The experience either needs to be stellar or atrocious to prompt me sitting in front of a computer to write. And yet, here I am.With that preface, let me say that Ive had a terrible experience with my Mini and this dealership. The car I was sold was an absolute lemon -- Clubman S All4. I have spent almost $4,000 of my own money in servicing this vehicle in less than two years. Prior to this vehicle I owned a Mercedes, and prior to that a Volvo. With those cars I had zero issues. Zero. And yet Ive found myself in the Mini Service center almost every 2-3 months for one issue or another. Each time being told by the service center that the things wrong with the car were wear issues and are not covered by warranty. Its incomprehensible to me that a car of this quality could have wear issues after being driven only 20,000 miles.I think spending this money would be easier to swallow if the service department showed the smallest amount of empathy. My last visit to the dealership (8/28/2019), one service employee said to me, I dont know what to tell you, man. Verbatim. No hyperbole or exaggeration.I would caution you against Mini in general and this dealership in particular. My plan is to get rid of this car and not look back. I, for one, am soured on Mini indefinitely.

de
Review №73

My experience was wonderful, from beginning to end. All of my needs were met. Jolee took the time to make sure that I would be ready to leave for my trip on the same day, even though my appointment was not scheduled. I will definitely recommend!

Ca
Review №74

Have had great experiences, from ordering my Mini to its 1st anniversary service check up. Am happy how quickly the service appointment went, and appreciate the staff checking in with me during the process.

RI
Review №75

I usually dont write reviews but I had a great experience at Mini of Birmingham. Always owned BMW cars love my Mini. Valerie Wallace Did a great Job putting up with The entire staff was very helpful. This was our second time buying from Mini of Birmingham

Al
Review №76

Extremely professional and courteous staff, always accommodating and provides quality service all the way around. Unlike some dealers I’ve dealt with these guys ask first before doing the work.

Ma
Review №77

Everyone at the dealership were respectful, polite, and kind. They provided me with one of the best customer service experiences Ive ever had. Truly grateful to have had this great team help me with purchasing a new vehicle.

Do
Review №78

Service writer was very nice and above all, was very knowledgeable about the MINI vehicle. I had some questions and without hesitation he answered each one. This was my first scheduled service and the total experience was very pleasant.

Mi
Review №79

First of all, Id like to say that I had the most pleasant car purchasing experience EVER at Mini Birmingham. My saleswoman was Valerie & she was very knowledgeable, patient and determined to help me find the perfect car to match my personality & price point. She only showed me cars that I was interested in, and made sure that my transition out of my old new car (that I disliked & was unhappy with) into my new Mini Cooper S Hardtop 4 door (that Im completely OBSESSED with) was as smooth & quick as possible. I will be sure to refer your services to friends, family & coworkers. Thank you so much for everything! You really left a lasting impression.

su
Review №80

Very friendly customer service. The woman that helped us was very knowledgeable and sweet. I would definitely recommend going to BMW of Birmingham.

Ja
Review №81

Outstanding service on our 2009 Mini Cooper Convertible. We live about 60 miles from the closest Mini Service/Dealership. I scheduled my service to coincide with a business trip from the Birmingham Airport. When I arrived at the Mini Dealership for my scheduled service, I was offered a ride to the airport which I gladly accepted. Upon my return to the Birmingham Airport 3 days later my Mini Cooper was delivered to me at the Terminal where I promptly drove home. Mini of Birmingham could not made my experience any better and I will definitely be a repeat customer. And by the way, the service department was able to fix the convertible top at a lot less than I expected. Thank you Mini of Birmingham!

De
Review №82

I love my Mini and I love Mini of Birmingham. I just leased my second mini. Valerie, our sales associate, went out of her way to find me the car I wanted. After she did a lot of research we found the perfect car on the lot in the color I wanted with the features I wanted and ones I didnt know I wanted until I test drove one vehicle. Example: I didnt think I wanted the turbo until I drove it. Love the extra power. During the three years I leased my first mini all of the staff were very pleasant and helpful. The car was serviced quickly and thoroughly. Took just long enough for me to buy something in the gift shop or have something to eat in the café. Wonderful experience, wonderful staff.

Sa
Review №83

The service manager, Dion, is fantastic. Very thorough, easy to work with. Great communicator. Always has his customers best interest at heart

Ve
Review №84

I had the most wonderful and awesome experience purchasing my new car.. Jesse Ball is the best of the best. He was professional, but so kind and down to earth. He made me feel very comfortable in making my purchase. The manager was so delightful to meet and so helpful with the services needed for my purchase. Hats off to Tom Williams BMW. Very, very pleased. Great Job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Am
Review №85

1. after purchasing the vehicle i went to drive it off the lot and the battery was bad. BMW replaced it.2. The 2nd day after purchasing this vehicle my maintenance light came on stating i needed oil change and tire rotation. This let me know that the vehicle did not go through their service department and was not checked out as i was instructed that it had been.3. BMW told me they would mail me the 2 other spare keys to the vehicle but I DID NOT RECEIVE any spare keys. Probably because they asked me to change my online review and i didn’t.4. They offered me a 9 percent interest because i didnt have any “substantial” high figures on my credit report. my credit score is 750. I declined paying that high interest and they “suddenly” for an interest rate of 7 percent.I felt i was treated like a second rate citizen bc i appeared to not be “wealthy”. So i consented to the 7% interest and after a week decided to pay off the vehicle by taking money out of my trust fund account. We should not judge by appearance because you will not know all the facts about a person’s character or finances. I still have not received my spare keys.

Je
Review №86

Excellent Service. I would highly recommend to anyone for service. They went above and beyond helping me. The service experience was the best I have ever had at any car dealership!

Le
Review №87

Everyone represented the company very well. The service and attention to making my visit painless was tremendous.Thanks

Ly
Review №88

Valerie is the Best! She is so sweet and knows everything about the cars. She is always available when I have questions. She goes above and beyond just a car salesperson. I Love my new 2017 Mini Cooper Clubman!

Ho
Review №89

I received white glove treatment from the team at Tom Williams Porsche. The service was performed to perfection, and the car was available ahead of the committed timetable. Thanks to Lee for his extraordinary work and communication. To top things off, they actually picked me up from my home so I could pick up my car!

My
Review №90

Valerie was amazing! I initiated the process through the dealerships website and Valerie made the process very smooth. Im very happy with my purchase.

Bo
Review №91

Excellent customer service. Very helpful and patient during the sales process, as well.Love my MINI!Highly recommended!

Ja
Review №92

Found the perfect Toyota Tacoma at Tom Williams Porsche. Drove all the way out there from Chattanooga, Tenn. to buy it. The team was very professional and treated me like family. Very hospitable and made sure I was comfortable from arrival to departure. Cant recommend the folks at Tom Williams enough!

Tr
Review №93

Always able to order parts I need and get them in quickly! (They even price-match other Mini Dealerships!)Know going in that you will pay more here than most places - but you definitely get the bang-for-your-buck here.

St
Review №94

This was one of the best customer service experience I have ever had. Valerie Wallace helped me decide on which Mini to get. I looked at a few different cars and made us spend half the day out in the summer heat and she was so kind and helpful through all of it. She was awesome, super sweet, and just cool. I decided to lease and Cy in financial was just as kind and helpful as she was. Everyone was very concerned about me getting what I want and making sure I knew everything about not only the car I was getting, but the financial terms as well. Awesome, awesome place! Go get your next car here, it will be easy, hassle free, and enjoyable.

M
Review №95

I went with a specific car in mind and thankfully it was still there when I arrived. The sales person was great and told me a lot about Minis that I didnt know before. They were very easy to work with. It was a great experience.

Je
Review №96

Dion in service was great, very professional and friendly, service was very fast and he text me with my bill when finished. I would recommend their service department to everyone.

An
Review №97

Best experience ever from start to finish.

Su
Review №98

I had a great experience purchasing a car from Michael at Mini of Birmingham. The car was exactly as advertised, and Michael was most helpful in working through the purchase details with me, as it was a long distance sale. Im delighted with the car, and very happy with the service and courtesy offered by Michael and Bill at the dealership.

Em
Review №99

This is the second time Ive bought a Mini at Mini of Birmingham and both times Valerie has been my salesperson. The second time by request because she made it such a great experience the first time! She answers all my many questions, explains every aspect of the car buying experience and always makes it a delightful experience!

Ch
Review №100

Didnt get his name, but the employee who I talked to was very helpful and nice. 10/10 reccomend!

Information
0 Photos
100 Comments
4.7 Rating
  • Address:2001 Tom Williams Way, Birmingham, AL 35210, United States
  • Site:https://www.birminghammini.com
  • Phone:+1 205-267-4502
Categories
  • Auto broker
  • MINI dealer
  • Auto repair shop
  • Car dealer
  • Used car dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–7:30PM
  • Thursday:9AM–7:30PM
  • Friday:9AM–7:30PM
  • Saturday:9AM–7:30PM
  • Sunday:9AM–7:30PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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