This place is amazing! I dropped my car off late afternoon on Fri 9/17 & a few hours later they called to say the oil change & inspection were complete. They had my needed repairs done the next day by mid-morning! They were so polite & helpful! They called me every step of the way - apologizing that they werent faster! I will definitely be making them my go-to car repair place & referring friends their way!

They are very busy. They have great customer service. They were honest and upfront about the issues they found on my car and how much it would cost. They even directed me to another shop to get my exhaust fixed at a cheaper price than they could do. Ill be coming back for future service.

Had to come in for the dreaded inspection, original pricing was going to be $600. They were able to make some fixes for me lowering my price and my blood pressure. They truly give great service with a smile!

Had a nail in my tire, on my way to work. Another driver made me aware. On a holiday, I called, they said they would get me in and out in less than s hour. They did! Very friendly, fast and reliable! Thank you so much!!!!, there were 4 others there and we were checked out what seemed like in order and no one was frustrated or unhappy.

Wonderful service. Not a long wait. Everyone friendly. Always are. Please ed with the job they did.

Got tires for my wifes car, great deal, $100 off, fast service, friendly staff.

Excellent customer service, my entire transaction was done by phone, a friend dropped off wheels to have tires mounted then picked them back up. Excellent and prompt follow up to check on the questionnaire I had left as feed back. I will be back to this location!

I have never seen this before on a Firestone and I completely am not very sure if I want to again.A lady was checking in and she completely blew my mind. Asked my last name and I gave it. She then quickly wanted to know why I was there. I was surprised because I made an appointment with the reason but told her, I was told $65 to check ABS light. I think its high to connect something they will anyway to see the problem. I wanted brakes but she said you just dont replace a part and hope it works.Well I said jokingly , why we have done it for a 100 years . Actually its done everyday and in garages too. I have been told we dont know if it will fix it before. Uh...But I would tell the rest but I have come here many times and not asking for my full name led to telling me didnt have an account.Needless to say I ask for someone to check me in other than her.I understand mistakes but you can accept them and continue on. Not tell another reason for it and it be wrong.I DO LOVE THIS LOCATION JUST A LITTLE NEGATIVITY TODAY.

Took my car here to be inspected and they failed my car. Now under normal circumstances I would have paid them for the work needed to pass my car. However, I spent a lot of money preparing to get my car inspected and they failed my car for things that I just had done. For starters they said the brakes were bad. I just paid for all new brakes, they said my seatbelt was frayed bc one small pieces of fabric was coming off of it. They claimed one tire was bald but they were all just replaced. Windshield wiper blades, just replaced. Broken motor mount yet my mechanic who works on my car said I do not have a broken motor mount and the worst of all is them saying something was wrong w my exhaust. Considering I had just paid them to fix it and a day after it started sounding bad again we took it right back. They said it was fine. But now it’s cracked and failed my inspection. These people are crooks. Do not go here. Don’t go here for repairs either bc they will not assume responsibility if they do something to mess up your car. They’ll claim it’s fine and fail you later.

Top notch in Roanoke, i had a flat, pulled into other places first and told too busy. Went to Firestone taken care of instantly.... great job, thanks

I will say that I am a bit concerned that though I was very happy with this location I appear to have been with a weekend (Sunday) crew. I had never been there on a weekend.I still was sent away with an A-OK BUT I am afraid I was lied to. My trust and patience is no longer here.I make an appointment with the reason for coming as need front brakes and rotors most likely.I was told their machine didnt read the secondary modules a I asked, how about the brakes and I was looked at and told they are okay.I left thinking I had brakes and no they were grinding and I stopped and the front brakes and rotors were bad...really bad.Which means they did not check my brakes I asked to be replaced .Unexceptable and send me out with brakes that didnt work properly but remember, he said it was good.I told Firestone Corporate and they said they would get back. Vi had to spend $400 elsewhere.I dont understand what passes for customer service anymore.

They have always treated me with respect. Nancy is the best front person they have. All of them are really kind and considerate.

Great first time experience with Jamey and his team at Firestone Tanglewood. Went in thinking it was one thing and it turned out to be another. Cost me far less money than I had prepared for and I was in and out in no time.Great Job Tanglewood Firestone!!

Its extremely overpriced and they always try to upsell you.But when your broke down, you.dont really have a choice. And they are fairly quick.

Shawn helped us out today & we really appreciate it !!

I highly recommend this place of business. I had a new rim placed on a new tire. Neither were purchased at this business.Getting an appointment was easy.The location of this business is ideal.It was not only extremely easy to find but also allowed me to walk around and also browse nearby stores instead of waiting in lobby. However, the lobby was clean and television is provided.Staff was efficient, polite and professional.The work was done quickly.I highly recommend this business.

Tnks to replace my tire . excellent job 5 stars

Service was ok, but they didnt put one of my center piece back on one of my tires, I was just happy to purchase two tires I was traveling

Very nice & accommodating, will visit again & recommend to others.

My wife and I take both of our cars to them for scheduled maintenance they are courteous and fast getting you car back to you.

Made an online appointment to fix a rough ride that my car was producing related to the wheels. These guys 1) performed a full vehicle inspection 2) identified the problem and 3) replaced two tires (fixing my issue) in less than three hours. My car rides smoothly again. Firestone at Tanglewoods staff was honest and straightforward with what my car needed. They didnt try to sell more than what was necessary for my vehicle to run efficiently. Friendly and responsive staff. I will definitely be bringing my car back to this Firestone location in the future. 10/10 recommend!

I always take my vehicles here. Great people and service!

I called during the week to schedule a state inspection, and they assured me it would be done on Sunday. They told me to drop my car off Saturday night and they would have it done early Sunday and I asked 3 times to double check and make sure it would be done Sunday, and they called me this morning telling me they couldn’t do the inspection and told me that it was first come first serve. Considering I dropped my car off the night before the service, I would expect that that was first come first serve. I normally don’t have an issue with Firestone, but this was a COMPLETE inconvenience. Let me put out there too, I made the appointment online and on the phone, so they were WELL aware of my appointment.

Firestone is an excellent place to get your car or truck inspected, get tires or just looked over or get it worked on.

Incredibly happy with this shop. Great staff. The tires I purchased were a really good deal too (Firestone indy500 225/40 18). A lot of the staff are “car guys” so they are actually passionate about cars!!

Called n they fit me in... Problem solved quickly without being charged as I had bought the roadside coverage on the tires I purchased from them.. awesome job guys n gals.. thanks a million!

Great service and location, friendly staff !

I needed a tire pretty badly and other places were giving me the runaround because its a specialty tire. I called this store out of desperation and they could not have been more helpful on the phone. Drove to Roanoke from Union Hall and after a little snafu I left with better tires at the same price and will definitely be using Firestone in the future. The employees were kind, knowledgeable and helpful. I highly recommend them.

Do not go here!!! Worst alignment experience of my life! Being a tech for ten years, I try to be understanding, but being lazy is unacceptable. They had the nerve to give me a sheet showing my alignment had not been done and was still out of spec. They then lied and said it was non adjustable, well it is, and he was just lazy. Then I drive off trying to be nice and cut my losses, but find my steering wheel is slanted to the right. So I will be bringing it back and asking them to actually do their job or refund me. Hopefully the manager steps up, if not corporate usually will!

Went here to have my headlight fixed. Young man named Joseph took care of me. Extremely polite, professional and fast. Will definitely return.

Good little pricy

I have trusted my vehicles with Firestone for many years. I rely on Nancy and Grayson to provide me with accurate and honest information with regards to my vehicles needs inwhich they go beyond my expectations. Periodically there are things I simply have to go to the dealer but 90% of the time Firestone is well equipped to handle my vehicles needs.

DO NOT go here if you want to over pay. They tried to charge me $480 for a $80 part. What a RIP off. Glad I knew better then to go elsewhere.

Stranded because of a broken ball joint. They were able to finish same day despite how rusted out my truck was. They were able to save me a couple 100 bucks to. Sean was a great mechanic

Halfway completed service we about hit someone in traffic cause our brakes were not bleed after having been replaced

I wish that I could post with ZERO stars. That is how much work they did. SadI had an appointment for 4 tires at 1:30 and I arrived early at 1:00. I checked in and gave them my keys. They stated that it would be ready in an hour or an hour and a half and that they would contact me when it was ready. THREE HOURS later I called them because I had not heard from them. The person at Firestone said that they hope to get my car in the shop - soon. This meant that in THREE HOURS they had not done anything.I could not wait longer. I took my car to Mr. Tire.Firestone earns a big Zero.Firestone failed.Firestone employees Do not tell the truth.Firestone stole three hours of my life.Firestone does not do what they say they will.Do not trust Firestone.Sad day for me.

I recently took my Toyota 4runner in for a new tire and to have the tires rotated. I asked the manager Jamey if he would mind if I could took a look underneath my vehicle while they had it on the lift for the tire rotation. He said that wouldnt be a problem and he came out with me to take a look. I let him know about a problem I was having with the vehicle whenever I would come to a stop at a traffic light. When describing the problem to Jamey he was able finish my sentence for me when I was telling him what was happening. Turns out, my drive shaft needed some grease and Jamey took care of it at no charge. Better yet, Jamey was right on the money with his diagnosis and my 4runner no longer has this problem. I have been dealing with this for over a year and to have it fixed in a matter of minutes at no charge was amazing. I cant thank Jamey enough for his courtesy, knowledge, and willingness to help when I had no clue what the problem was. I appreciate him going the extra mile with my issue and these guys will always have my business. Thanks Jamey.Brian Wilburn

Nancy took care of a tire repair at the very end of the day and got me back on the road. I appreciated the tech staying late to wrap it up so I didnt have to come back the next day. Theyve been doing a great job at meeting and exceeding my expectations.

I was planning on getting a state inspection here, but the woman at the front desk was extremely rude to me. The other man at the front desk, however, was very helpful.

Very knowledgeable, ver friendly. A-1 car service.

Brought my car in for an inspection, when it was done told them to slap a sticker on it and I’ll be in ASAP to pick it up. They said “sounds great” I got to the store 25 minutes later and they left it on the lift and told me the mechanic went to lunch in the middle of putting it back together and I had to wait another half hour to an hour. Very unprofessional and never coming back.

I recently replaced both my tires and brakes on my 2011 Ford Fiesta SES. Not only did everyone at Firestone treat me with courtesy and friendliness (and made the experience easy and informative), but my vehicle drives the best it has in a long time. I really appreciate the job everyone did.

I called up to see if I can get my headlight bulb replaced and asked how much it costs? $60....the employee also also tells me I have to leave the car for 3 hours...I saw a YouTube video and purchased the bulb for $18 from advanced auto and replaced the bulb in less than 30 minutes

They do a great job. And its always a pleasure to see Nancy and the other techs.

They do an outstanding job on all of repairs of mine and my wifes vehicles. They treat us with respect and always calls me to discuss repairs and cost to get permission to do them. Theyre very professional. Well pleased with their work.

Hands down one of the best experiences I’ve had with a car shop, especially one that was a chain. Usually chain shops are impersonal and charge way too much, but these guys are super helpful, very polite, and the prices very fair. They charged more than half of what the Honda dealer had estimated for all of the procedures I needed. Jamey (he’s the best!) even told me the procedures that weren’t necessary, just Honda trying to make a quick buck. They are very knowledgeable and efficient: they estimated my car would be ready around 2 or 3pm and I got a call that it was ready to go at 11:30! Very grateful for all their help!

Nancy Jennings made me feel important as a customer by patiently explaining all of the different tire options they offered. She gave me as much time as I needed to make my decision on my purchase. She made sure to tell me that the store was open seven days a week if I ever needed anything, and was very appreciative and thanked me very much for choosing her store. She marked very clearly on my invoice everything I needed to do to get my rebate.Overall, Nancy made it a fantastic experience!

I love the service here. The technicians are knowledgeable and responsive. My appointment times are always honored promptly

If they cant put center caps back on correctly, they probably cant fix your car. - Took my car in to have tires mounted and balances, checked the car and a center cap came off. Told my service adviser, no big deal. Tires werent balanced correctly, took the car back in. They re-balanced so I checked the center caps. Two came off this time. Talked to the manager. He apologized and told me he would talk with the service tech. OK, so what about the last tech? Do I need to explain to each tech how to put center caps back on? If you cant put a center cap back on, I understand why my tires werent balanced correctly. Manager assured me it was road balanced this time. Why not last time? Well, it might be the tire he tells me. Right, $1,000 set of tires is the culprit here; not the guy that cant install center caps. No, they were balanced this time. So it was the fault of the tech the first time. I guess it was easier to blame the tire than admit your tech didnt care about doing a good job.Is this a big deal? No. Its not. So why write the review? Well, if they cant balance tires or even put on center caps, I would highly suggest you think twice about letting them work on your brakes or another major component. While my wheel caps might have flown off, I would still keep driving. If they somehow *forgot* to install caliper bolts or torque them down, well, lets just say you wouldnt be able to keep driving.

Both Nancy (at the front desk) and Scott (the technician who mounted and aligned my new tires) went above and beyond in providing information and services. Nancy made three tire recommendations, provided details on their free tire rotation and alignment services, as well as providing details regarding the Firestone Tire Promotion. Scott not only mounted and aligned the tires, but also replaced a burned out taillight bulb I was unaware of. He also adjusted the tire pressure on my spare tire that was causing the ‘low tire pressure’ warning signal on my dash to remain on all the time. I had asked other service centers what was causing that warning and NONE of them found the cause until Scott checked my spare tire. He also filled my windshield washer reservoir. Great service at this store!!!!

I love my Firestone shop. It is like going to a neighborhood mechanic because they recognize me and know my vehicle. It is better than a neighborhood shop because they are more competent than many mom-and-pop shops.

Had a state inspection, tire rotation and oil change done within 3 hours on a busy Monday morning. Very surprised they completed the job so quickly. Nice clean facility. Service desk was very professional. Highly recommend that you give the a try.

Flat-out awesome. The manager Jamey was very nice & professional. We went on a road test to discern the issue with the car. Although the road force balancing didnt fix it, he called the Jaguar dealer to meet that manager and narrow down the issue. Top-Notch service at Firestone! Thanks!!

Good service in reasonable rate in Roanoke/Salem area. The fact that it is in Tangle wood mall makes it more convenient.

Excellent customer service: friendly, helpful, honest, quick.

I always get awesome service here!! Only folks I let touch my truck!

Very friendly staff who are more than knowledgeable about vehicles. If they are able to help with your vehicle they will so to the absolute best of their ability.They make me and my father both feel like a welcomed part of their family. Expect them to treat you right, so do them a favor and treat them the same.

This is the worst Firestone (and I have been a long time customer at others). Went for a state inspection and had to leave the car 3 days to get it done. I called at 4:00 on Sunday to check in and I was rudely told “We told you 5:00 and it’s not 5:00.” After a minor blinker concern (new headlight rim blinked with blinker) tried to schedule the follow-up appointment. Was told “no worries it takes seconds just come on in.” Headed in to find out 1 hour+ wait. Asked if we could schedule a time for tomorrow since we were told it would take seconds and guy says nope - It’s first come first. Little care for the customer, the time, or just simply better communication.

Very friendly people but they are slow.

One of the best for customer service and they do a great job always!

These guys are amazing. I was traveling across country for a vacation and got stranded in Roanoke due to some car trouble. Jamey went so far above and beyond to get us back on the road in a timely manner. He was the only guy in the area to help us out on a Saturday morning and went as far as personally pushing my vehicle around the parking lot trying to get it back running. I highly recommend them to anyone. One of my best experiences with an auto mechanic ever. He even gave me a follow up call after I was back on the road to make sure we were okay. Exceptional service.

Excellent service. They were very honest and only did what needed to be done. The manager James and the technician Scott (aka Ace) was awesome. The best place Ive been. Highly recommend.

Never go to Firestone, they are crooks. Find a good, honest independent mechanic instead. Smaller garages are more likely to want to earn your trust, because they need your business and want your loyalty. Mitchells in Garden City, Steves in Vinton, and Henry Williams in N. Roanoke are all good choices.

Excellent service, professional and courteous employees. I highly recommend it!

Had a problem with my vehicle started acting up and not wanting to shift or go. Pulled into the parking lot to get out of traffic.Nicest man in the town came out and checked my vehicle. Told me what was wrong and they would be able to fix the issue.As of now I would highly recommend using this place.

I am giving them three star simply because they are prompt and took care of my stepdaughter. However, they charged her $20 to tighten a loose valve stem core. That is all she asked for. It takes about two seconds. She had the tire in her truck and she left with it in her trunk. They didnt even put it back on the car for that price. I can mount and balance an entire set for $40. I recommend visiting your local auto dealer.

I have always found this Firestone location to be helpful and efficient. James helped me to trouble shoot a computer code problem on my truck today and didnt even charge me. I find that they do honest repairs at honest prices. They also keep you posted throughout the repair process. So there are no surprise costs. I will return for the next repair!

Worst place ever!! I will never take my car to this place ever again. They told me I needed a whole new radiator and I was about to pay almost 900 for that and something just told me to wait and take my car somewhere else. Come to find out I didn’t even need a new radiator just had to replace one piece that only cost 45.00. Just to think I was about to pay all that money for nothing. They are nothing but scam artists and crooks! They need some new workers in there who needs to learn how to look at cars because clearly the ones they have don’t know what they are doing.

Always good. They are courteous and helpful and answer questions.

These guys helped me out in the worst of circumstances, enterprise rent a car tried to screw us, while letting us sit for two hours in West Virginia with a dead battery, we had to use our AAA, enterprise kept telling us to go to Firestone, finally get to Roanoke VA, cut through the red tape after many phone calls, just was a nightmare, these guys were great 👍

This is the first time going here,and I received excellent service. Went in for a state inspection the manger said it would be 8:00 before an inspector would be in, I sat and waited. Within ten minutes the inspector came and got my car,within fifteen minutes it was done. Yes I would recommend this place. My boyfriend has gone to this place and has never complained.

Wont take my car anywhere else for service. They are not like the rest who want to upsell you or add on unnecessary things. They truly try to save you $.

Love this firestone store. They are so helpful and bend over backwards to help you. Being an elderly single woman that means so much. Thanks to you all.

Took my car in about 12:30 last Sunday for a slow leak in one of my tires. I was told that I would need to leave my car there for a couple of hours before they could patch the tire so thats what I did. After several hours, I had not gotten the phone call I was promised I would get so I decided to go back over there. I arrived at almost 4:30 to find the woman at the desk did not even have the right name on my paperwork, and had not even taken the paperwork and key back to the mechanics! So, after almost 4 hours my car had not even been looked at and they were closing at 5:00. I was then told they would look at it next and to come back in 20 minutes. Ten minutes later I get a call telling me that there is a nail in the sidewall so they cannot patch my tire. But they can put a new tire on for almost $70 but not until the next day since theyre getting ready to close (even though they had my car all day but didnt bother to look at it til closing). I picked my car up and told them no thanks on bringing it back for a tire. I took my car to another tire place a few days later and lo and behold, the nail was actually in the middle of the tread (this mechanic showed it to me) and that tire shop patched it for me with no problems for only $15! Firestone wasted my entire day and then lied to me and tried to rip me off by telling me I had to buy a new tire that I really did not need. I am beyond disgusted with the way I was treated and will never again take any of my vehicles to this business.

They do great work at a good price. Very trustworthy!

Employees were not very friendly.. the men working on my car did a good job

I was stranded in Roanoke and went to firestone because my car was overheated .. they wouldnt look at radiator for me till tomorrow and wanted $50.to analyze . I just needed antifreeze in radiator which was bone dry. I drove 30 miles to an AutoZone .they filled my radiator for $13 .Needless to say I will never use Firestone. Travis was not helpful or compassionate for. 63 year old widow who needed15 minutes of help. Its really a sad thing.

Jamie is the best at Tanglewood location. Yet the other lady older one shes rude and short with clients I have observed. I had inquired on tires in the past year she didnt really have the knowledge and just wanted to sell I didnt feel comfortable with her as I needed someone to have knowledge to sell me tires since I dont have expertise lol. I left and came back when the normal guys were here and they talked me through tires and I purchased with confidence. The lady needs to go shes rude and sorry to say this she doesnt need to be working there.

Good service did great job with my rear wheel alignment

Set an appointment to have all four of my tires changed. They said it could take up to an hour. I thought Okay, no need for a ride Ill just hang around the mall while I wait. Well, it took OVER 2 HOURS for a tire change. I asked why and they said an appt doesnt guarantee the exact time your car will be worked on. So whats the point of making an APPOINTMENT?! Missed a doctors appt I had afterward AND found out their warranty covers absolutely nothing but premature tire wear (and only if YOU can prove it isnt their fault). Never going back.

I have become a great believer in Firestone Service Centers, most especially the Service Center at Tanglewood Mall, Roanoke Va.. We recently had a damaged windshield caused by a defective wiper, and Floor Manager Jamey Miller immediately and fairly corrected the problem to our complete satisfaction. We knew from previous experience that the staff and mechanics are courteous and efficient, and their service and product(s) are competitively priced. You just cant ask for more than that.

I had my tires changed and brakes examined with this location before I left for a summer trip. My car was parked until I got back into town. I started to notice a squeaking immediately after the tires were placed. Then a grinding noise about a week later that was getting worse. I called the location asap when the grinding was clearly worsening. They made an appointment immediately for me, even though they were booked up. Turned out the left back brake was ruined and the pads were bad. Because they had checked my brakes just 2 weeks prior and had given me the word that they were fine, they fixed the problem for free.Thank you Donald for representing a company that backs up their work. Things will happen even if you try to prepare for them, but its the people at the Tanglewood Mall Firestone location that made sure they fixed the issue even if it may not been their fault. That is integrity and honesty. I will be back to this location and loyal to this company. Do yourself a favor and give this location a shot. Ask for Donald!

We go here any time our van needs work, they have great helpful staff, and mechanics. They are very knowledgeable. If you need to get your car fixed go to Firestone.

They need better customer service. They close at 7 yet told me they werent able to plug a tire and I would need to come back. How does it take over 2 hours to plug a tire? Mind you i showed up at 5. Maybe your 4 employees standing around looking at their phones should be working. Or just give me the tools and I can do it myself. It takes only a few minutes.

Always helpful, reliable and they have Sunday hours!

Great place friendly reasonably priced

(This review was originally created in response to an email request for a review of my recent service, hence the references to the required nickname field below)Went for alignment and new tire. Was told to replace a 2 month old Moog ball joint. Had it checked out at another shop, all the ball joints were, of course, perfect. That shop did the alignment for $35 cheaper than what I was quoted at your store. Youve lost a customer for life.EDIT: In the Nickname field below I wrote in Unsatisfied, and got a notification that it had already been used...further confirming my opinion of the service youve thus far provided...EDIT: Disappointed was also taken, as well as Former Customer, Let Down, Dissatisfied

Typical crooked maintenance. Wifes car went through a couple periods of not starting. Everyone I consulted with said it was likely the starter and that we should take it in. I take it to Firestone, tell them we think the issue is the starter, and order the full diagnostic eval - in which they assess that the issue is the battery connections and the oxygen sensor - whole thing runs me about $400. In the process they manage to bang up a fuel injector or something that makes the engine hesitate a bunch in first gear, but I was thrilled that the car was running again, so I didnt complain. A week later, it dies again. Took it to my usual mechanic and guess what? It was the starter.In short - Firestone did needless, shoddy, expensive maintenance work and failed to ever recognize or address the actual issue. Terrible service. Never coming back.

This is the place to have handle your car/truck service. They are always fast, friendly, and handle our car needs!

Quick auto service, best by appointment. Helpful staff with waiting area.

Refused to locate brake light and signal light problem and a container with change in it was emptied. Will not ever take a vehicle there again.

Always fast service but the customer service rep Jordan has a bad attitude. Acts like hes doing you a favor

Ordered my tires and rims and had them shipped here for install on my truck and all went perfect without issues, went ahead and got my inspection done and oil & filter done while I had it there and they had it ready for me on time and loaded my old rims in the truck....friendly staff and will go back again.

Very poor

Always, excellent customer service from Nancy.

Service is great, they are extremely helpful, plus they always complete my service on time

I normally have really good experiences with this location. They have done many inspections, small adjustments (after Ive worked on my car myself), alignments, and have also put tires on my vehicle.After changing my tie rod ends in mid April, I took it in next day to have the wheels re-aligned with my lifetime alignment. I also had them tighten a bolt and grease the bearings for me. They stated they aligned it, but the printer was broken, so they didnt have the before/after sheet to show me. (They did tighten the bolt and grease the bearings free of charge which was nice)My jeep had been driving very erratically after that visit for about a week and a half. I then noticed a cupping pattern developing on my front tire treads. My tires would also screech when driving over manhole covers/road lane lines/slow turns in the parking garage/etc which seemed odd to me as well since that had never happened before.So I thought maybe I needed a tire rotation due to the tread pattern possibly causing the issue and put fresh treads up front. I took it back, discussed having a rotation and asked/confirmed that they aligned my tires that previous visit in mid April. They said they showed it was aligned, but after rotating my tires, the car continued to drive erratically.After another week and a half or so (and a 3 hour drive home to Richmond), I was told by a family member that my Jeep was screeching the tires very often while driving and that I appeared to be all over the road driving to the store. Since its free with lifetime alignment, I went to another firestone in Mechanicsville and asked to see if they could look at/align my tires. When i got back the guy laughed and said my tires were horribly aligned and that it appeared my tires were never aligned that first visit. Therefore, I had been driving around with a very substantial misalignment for about a month which didnt feel very safe.Im not sure if this has negatively affected my tire treads (theyre relatively new), but after the alignment in Richmond, the Jeep drives very well and was the cause of all the problems from the get go.Hate writing a sub-par review as theyve done good work for me in the past, and are very friendly, but possibly taking some life off my newer tires is kind of a bummer.

Mrs Tierra Whitfield,Please contact me Jamey Miller. I am the store manager here at the Firestone that you left a survey for and I am having trouble finding you in our customer data base. I want to make sure the review of my business is for the right location. I don’t have a record of your last name and service records. I would like to speak to you about your review.

They always do a great job.

They fixed my problem in half the time they thought it would take. Very busy shop!