We bought a considerable amount of furniture (mattress, sectional couch, dining table + chairs, bed frame, adjustable bed base, dresser and a night stand) from this store around Memorial Day weekend. Also we bought furniture protection on almost all the items. Probably the only good thing in this was our salesperson - Tony (Anthony Pinto).Most of the furniture got delivered one months to 3 months later, after repeated calls, which is an issue raised by other reviews too so I wont go much into that.We totally regret our mattress and bed purchase from here.We raised an issue with the adjustable base height which never got resolved and we are thinking of purchasing our own legs.Two months of using and our mattress started showing the following concerns -* it started dipping in various places* it showed a visible linear bump in the middle which made it difficult to sleep.* the springs in one section make noise when someone sits on it* our new born has flipped on the mattress couple of times when someone sits or gets up from the other end - a big safety concern for us.Our mattress is a high end mattress and we totally did not expect these issues to occur so early and this indicated the mattress was defective.We reached out to Ashley about the mattress within 90 days and learnt that they typically do not offer a comfort guarantee/exchange, which is typically offered by most mattress firms. Point to be noted here is that we had purchased mattress protection as well. They offered to get the mattress reviewed by their technicians.*Their technician visited and confirmed that the mattress had issues and deemed it defective after his analysis*. The customer service agreed to that they could exchange it with mattress of the same kind.Given that the mattress turned out to be defective so soon and primarily the safety concern regarding our newborn, we were not comfortable with getting the same mattress product in exchange and rather wanted to reselect a different mattress. We visited the store about the concerns and they acknowledged the issues. They however told us that they couldnt help us but would ask customer service to reach out us for allowing a mattress reselection option or getting store credits instead of the exchange.After waiting infintely for the customer service, we called them (going through their endless loops of calls) to sadly learn that they cannot help us and they informed that the store manager needs to reach out to regional manager for requesting the store credits or reselecting another mattress.We were about to visit the store again, when the store representative reached out to us and said that they cannot offer store credits or reselection. We specifically asked if they reached out to regional manager as told by customer service but she ambiguously answered that they had raised the issue with management. I asked her to confirm if they with regional manager when I received a call from the store manager. The store manager claimed that the customer service was wrong in telling us that the store manager could help with this.Be ready to be tossed from one department to another with Ashley with no help whatsoever!The store manager repeated the typical lines that they are sorry that we are facing the issue and that they understand our concern of safety issue but they cannot help much here. We asked him if we could visit the store as we have been going back and forth from store to customer care. He rudely and harshly replied that that wouldnt change anything.Tired by this back and forth over a month, I asked him to share his email address so that I could have his response over email. The moment I was ready to write down his email, he disconnected the phone stating that he wasnt able to hear me! :(After this pathetic experience with the store management and customer care, I have been vehemently asking my friends to take their business elsewhere.