Mattress Firm Ansley
1544 Piedmont Rd NE, Atlanta, GA 30324, United States
Review №1

Katrina was a fantastic sleep expert and took very good care of us, matching us to a great bed with affordable financing. 10/10 customer service

Review №2

Katrina Davies is the bomb. Service was great fast and effortless. Ask for Katrina.

Review №3

I had such a wonderful experience buying my new mattress. The woman who helped me was so kind, thorough, and helpful. We selected a mattress that worked for my comfort level and my budget! I’ll definitely be buying a mattress from her again!

Review №4

Katrina was very helpful, very informative of the options. I’d definitely repeat and certainly recommend.

Review №5

Delivery drivers were on time! Pleasant attitude as well! Thank you so much Julian Kriest- Sleep Expert at Mattress Firm! I recommend this store to any and everyone who need a Mattress!

Review №6

We had a great service by several representatives while choosing a mattress for my daughter. No pressure environment with helpful suggestions. All questions were answered very professionally and the transaction was very smooth as well.

Review №7

I came into the store thrilled since I just got the Ninja skin in Fortnite! To my immediate dismay, the employees promptly asked me to stop doing the orange justice dance on top of the beds, which was really unpleasant. I guess they’re just noobs…but that’s really not a very good excuse. In contrast, I got a VicRoy at the TempurPedic around the corner and they told me they would give me the Battle Bus discount…your move matress firm.

Review №8

Alasia (I’m sure that’s close but not quite how it’s spelled 😇) was AMAZING! I walked into the Midtown location and she was informative, friendly, super willing to work with what I needed, and got me a great deal and delivery this weekend!!! Literally and simply couldn’t ask for anything more. Thank you!

Review №9

The quote had all of my information so I felt good about the ordering process. There was an availability issue /reschedule issue. I had to call the store back to find out why I hadn’t received the email with the link to pay. Given the fact that the delivery was going to have to be rescheduled, the store should have called me immediately with the issue and asking for a rescheduling date.

Review №10

Awful! We purchased a mattress and its base on May 22nd, and it was scheduled to be delivered on June 5th. On June 5th, we didnt receive any notification. So I called them and they told me the mattress is not available, and the delivery is re-scheduled for June 22nd. We were out of town, but on June 22nd I received a note that delivery is complete. Coming back home, the base was delivered but not the mattress! I called the store, and they said the mattress delivery is re-scheduled for May 25th. Again, nothing happened on the 15th, so we went to the store. They said, the mattress is not available and it needs to be re-scheduled for July 5th! I started complaining and asked to talk to the manager, the response was that the manager is off and we cannot call him/her. After a long conversation, the lady in the store called the warehouse. Very interestingly, the mattress was available but they were not happy to deliver it before July 5th (after 1 month delay and 3 times rescheduling). So here was the point, if you want it you can come and pick up yourself. We had even paid for the platinum service ($149.99) which was for installation by delivery and also taking out the old mattress. There was also no way to cancel that! So, at the end I had to go the warehouse, wait for 2 hours, and rent a truck to take that. Conclusion: Dont purchase from them. But if you did: be prepared that it will not be delivered ontime, they will not call you of they change in the delivery date (they just dont show up), you have to call and reschedule everytime it is not delivered, and the only answers that you will hear are I dont know, Im not responsible, and at the end if you complain: you can sue the company!. The worst experience that have ever had!

Review №11

Had an AMAZING experience at this Mattrrss Firm location! They were extremely helpful, gave me as much time as I needed to try out the beds, price-matched something I saw online, and even threw in some freebies! Stellar customer service!

Review №12

We had a great experience with Kiondrae searching for a mattress. He made the process very simple. He gave us the information we needed to know and made it very easy for us to find the best mattress for us.

Review №13

Very knowledgeable staff who knew everything about mattresses. I was very indecisive when I walked in and they were able to guide me to find the perfect mattress without any pressure. Removed all stress from the mattress buying experience. A+ service.

Review №14

Sales Associate Rachelle Brown couldn’t have been more helpful. For only being in the job one month, she was very helpful, knew the products, and answered all questions in helping us pick the right mattress.

Review №15

Kyle has helped us finding a mattress that fits our needs and expectations perfectly. Quick, friendly and professional service.

Review №16

We had an excellent experience buying our mattress and appreciated the help navigating through the options. Coleman was very professional, knowledgeable and made sure we were completely satisfied with our decision.

Review №17

Since I moved to Atlanta Georgia four years ago I’ve only purchased, and recommend, Mattress Firm. I’m pretty picky when it comes to anything I buy, especially the bed I will sleep on. My first purchase was two queen sized beds and just yesterday a king. I had a great experience with Nicolas Whitfield and won’t go anywhere else. He was pretty patient with me as I tried almost every kind of bed in the store. His recommendations are what I ended up buying Thank You Nicolas!

Review №18

The employee was friendly, very helpful, knowledgeable and asked about my health to make sure I get the right mattress. He showed different mattress that he thought I would like and different price range. He also showed me different base with different functions. Yes, I got a Tempur-proadapt Medium Hybrid Mattress and a base with multiple massage functions and capable to work with my phone.

Review №19

Kyle’s service and knowledge is unparalleled. Very glad that we started our mattress search here

Review №20


Review №21

Nick at Mattress Firm - Ansley (Atlanta) is incredible! He has a great approach of informing you but not coming off as pushy. He answered all my questions with knowledge and expertise. He is gracious and patient. He is definitely the guy you want to buy a mattress from! 10/10 recommend. Thank you Nick!

Review №22

My experience today at your store at Ansley Mall. was wonderful your employee there was so nice and helpful also carried my purchases to the car for me I will be back to buy more pillows

Review №23

Ennieve was terrific. So helpful and patient and made sure we were happy with our new mattress! She was very knowledgeable and made sure we were comfortable with our purchase. thanks again!

Review №24

Nicholas was helpful and patient with me (& my children) during the buying process. I found what I wanted in a timely manner and Nick explained everything while my children were able to play with a lego board. Thankful for the ease of this process

Review №25

Kyle was very friendly and helpful. We weren’t purchasing a mattress, just pillows and topper and he knew the right products.

Review №26

Hello! I just bought my new bed here today from Mike Roberts and I’m super excited. He was very knowledgeable and the whole thing was very fast, easy, and even fun. I originally left and went to a few other stores but your great deals and his friendly demeanor pulled me back. Give that man a raise!! I’m sure I’m going to love it.Thank you!Rena S. Edgar

Review №27

I had been looking for a bed for some time. I went to the Dump it was horrible. Customer service was awful, no questions answered, no one spoke within the first 20 minutes of being there, it was so many employees trying to close sales I couldn’t take the atmosphere of it all. I checked out 2 other places and hadn’t made my decision. Someone suggested Mattress Firm I was reluctant because of pricing. I went to Mattress Firm Ansley and came in contact with Michael a Senior Sleep Expert. I was greeted with a smile immediately, questioned answered on the spot and taken to the bed I asked about right away and was told he’d come back to me. I tried the bed he didn’t suggest and did not like it just as he said it was a cheaper basic bed not comfortable. While I waited he said lay on a few and tell me if you like one. While he helped other guest I found a bed way more but so comfortable I had to get it. Michael was so honest and upfront about everything cost, delivery, returning, fee’s, and applying for credit. I ended up getting an awesome Serta Sleep bed with a free base. I’ve never been happier spending over $1000 for a mattress. Thank you so much Michael!!!!

Review №28

I just want to say thank you mattress firm ,I had a wonderful professional experience thanks to your worker Nicolas At location Ansley Mall! Me and my boyfriend just moved here from Chicago and Nicholas made us feel right at home with his kindness. He helped us pick the best mattress that fit our needs and kept up to a good spend doing it... We officially love mattress firm & in the future we will definitely be shopping with you guys again thank you.Qwanisha D.

Review №29

First time in the store and associate Kyle Huling took the time to explain the differences in all of the tempurpedic mattresses and I was able to get everything ordered in minutes and delivered 3 days later. Thank you for being patient with me.

Review №30

Always great customer service and selection! Nick is very knowledgeable about all the product lines and works hard to make sure you get the best mattress you need within your budget. Recommend him highly.

Review №31

Very friendly and knowledgeable staff at the Ansley store. Tried to get us a better deal and very thoroughly explained all options. A very positive experience.

Review №32

I needed a mattress fast and had no way to transport one. I didn’t have a lot of money to spend. The salesman, Michael, showed me the ones I could afford. He was able to have it delivered the very next day, free of charge.

Review №33

Very positive experience. Michael was extremely helpful and we enjoyed working with him. He knew the product and understood our needs.

Review №34

Very pleased with my experience buying a Tempurpedic. Mike and Kyle are very knowledgeable about all the products in the store and helped me find the best option for my body

Review №35

I needed a new mattress, and since I bought my first one at the Ansley Mall location and loved the experience, I decided to go back. I was not disappointed. I had the greatest experience with Aisha. She was extremely knowledgeable and easily directed me to the models that fit the firmness that I require.Its been 2 weeks, and this is definitely the best mattress ever. Better sleep, no back and neck pain. Thank you Aisha and thank you Mattress Firm.

Review №36

Easy purchase from knowledgeable and professional staff. Nick knows his facts, and presents them with clarity. We were very happy with this shopping experience. Highly recommend !

Review №37

Great customer service and knowledge of products. Easy purchase.

Review №38

Just wanted to note that the two young men that delivered my mattress, boxspring & pillows were very professional, quick, & quite. Very helpful and polite. Thanks guys. Rated: 10 +

Review №39

I recently came into the Ansley location and wanted to try out the firmness of mattresses for our recently renovated guest bedroom. The manager, Nicholas Whitfield, showed us the various firmness of the mattresses and helped us decide on the quality of mattress we wanted. He explained the boxspring options and the adjustable bed option, which we ended up choosing. He was very helpful and not a pushy salesman. It was great to be able to test the mattresses in person. He was friendly and helpful, and I couldnt be happier.Highly recommended!

Review №40

Had a great experience buying two mattresses. Nick did an excellent job!

Review №41

This was a phenomenal experience - the store manager was extremely helpful and transparent. I highly recommend this store!

Review №42

Nic was absolutely great. He holds insight on the products he sales and was extremely patient with me.I can’t wait to get my new bed.

Review №43

I Visited this location to look for a new mattress with a limited budget as a gift for my son who has back problems. The manager “Nic” was extremely helpful and knowledgeable and we were able to purchase a set without breaking the bank. I would recommend this location to anyone who would like to purchase a new Mattress without being pressured to spend way more than you can afford. They are flexible and will do everything to accommodate your budget without sacrificing quality

Review №44

I was having terrible back pain and needed a mattress right away. Michael at Ansley Mall was terrific. He helped me find the right mattress at a reasonable price and had it delivered on the same day! Thanks Michael!

Review №45

Krystal Cole is so incredible!! She is beyond knowledgeable; you can tell she has been working here for a long time because she knows her stuff. She walked us through what our needs/wants are and matched that to our budget while giving us an awesome deal. She was patient and kind and most of all, down-to-earth. She didn’t make us feel stupid for needing to stay within a certain budget. We love her!!!

Review №46

The MATTRESS FAIRY yes you heard correct, the mattress fairy helped me buy a mattress within 10 minutes. A.P. is an amazing associate for Mattress Firm and very knowledgeable on what type of bed everyone needs. I didn’t take her serious in the beginning but after experiencing what was cloud9 comfort I was sold, I’m happy I stopped in.

Review №47

Very quick just be sure to call for check in and your stuff will be around back

Review №48

Aisha P. was the sales person at the store and did a wonderful job throughout my whole experience. I even had to exchange my mattress and she made that process easy and non stressful. I love my new bed and I enjoy the plush feel. Thanks to Aisha, I appreciate her professionalism and transparency.

Review №49

New to town and needed a bed frame ASAP. Its conveniently located and I was able to place my order one day and pick it up the next 👍🏽

Review №50

Great buying experience. Michael was extremely knowledgeable and helped us make the right purchase.

Review №51

Had a great experience shopping at Mattress Firm Anley and working with Nicholas. We recieved excellent customer service. No hassles. No pushy sales tactics. Just good service, good feedback and guidance. We are looking forward to a better nights sleep on our new mattress. Thanks Nicholas!

Review №52

Excellent customer service and very patient in helping to select the perfect mattress.

Review №53

Great experience will is great !

Review №54

Rodney and Nic were terrific!!! Very knowledgeable and patient. Nic worked to make sure our mattress would be delivered when we needed it. I would use them again.

Review №55

I recently made my first mattress purchase at the Mattress Firm at Ansley Mall and I couldnt be more grateful for the service I received. Nic, my salesman, was very understanding, patient, attentive to my needs and provided a lot of valuable information throughout the entire process. Shop with him and you wont regret it.

Review №56

I came in at 6pm on a Thursday for my first mattress purchase ever, needing it the next day. Nicholas made sure to walk me through all of the mattresses, help me choose a great one within my price range, and then went all out to make sure I would get it the next day. The mattress is incredible, but Nicholas really made the experience worth it. The next time I need a mattress, Nicholas is getting the call.

Review №57

I had been procrastinating on buying a new bed because I dreaded the pushy sales. Not an issue with the Ansley Store Manager, Nick Whitfield! Nick is extremely knowledgeable, professional and easy to work with. He stayed well past closing to make sure I got exactly what I needed. Truly a great experience. I highly recommend Nick and the Ansley Mattress Firm store.

Review №58

Nic Whitefield is an excellent mattress expert. I received outstanding customer service and I am very pleased with my purchase. He answered ALL of my questions and allowed me time to ponder over my decision without feeling pressured before finalizing.He is truly knowledgable and cares about making people happy. My entire experience was wonderful.⭐⭐⭐⭐⭐Nic for President!!⭐⭐⭐⭐⭐

Review №59

Dealing with the employees at the store was wonderful. Especially Nick, he went over and above to help. I would give Mattress Firm 5 stars, but the unprofessional simple minded people that they use to deliver your furniture completely gives Mattress Firm a bad name.

Review №60

Michael was very helpful. Ended up buying at Ponce because of product availability differences.

Review №61

The time to buy a mattress had finally come after 10+ years. We walked in about an hour or so before closing on a Friday and were greeted with EXCELLENT customer service. Krystal explained how the store was set up, and let us explore on our own without breathing down our necks. She and the other salesman (cant recall his name right now) really helped keep this mattress buying experience as simple as possible. We ended up getting what we needed (for a wonderful price) and expect it to be delivered today. Im so excited! If youre in the market for a new bed, I would definitely suggest you check out The Mattress Firm - Ansley.

Review №62

Fantastic service! Made the whole process so easy.

Review №63

Nic was great. I needed a mattress for my 3 year old. Nic was quick to help me find a comfortable mattress at a great price. He was knowledgeable and professional without being pushy. I was in and out quick. I came back the next day because I needed a box spring. He didnt have one in his store but he was quick to find another location only a few minutes away. He went above and beyond. All in all, a great experience.

Review №64

Krystal Cole is AWESOME and very helpful and knowledgeable! She definitely made mattress shopping easy and less stressful. Thanks for all your help!! I can’t wait to sleep in my soft and comfy new bed!

Review №65

Aisha killed it! She knows her stuff! Will be coming back to purchase a mattress asap! Felt comfortable immediately when I walked through the door. 5 stars!

Review №66

We had a great experience at Mattress Firm. Perhaps because of our salesman, Kyle, who is a delight. We came to the store many times over two months. He never pressured us and helped us impeccably to find the mattress that would work best. We squired a bit at the price and he did everything for us to bring the price down. Even the last day when we were about to buy, we ran off to another store first. He was supportive and kind. The mattress was delivered perfectly soon to the time we purchased it and now... we LOVE it! It feels similar to the one at the store, although we were warned that it might not right away. We had gone through three different mattresses from other places and we are so glad we bought from Kyle at Mattress Firm!

Review №67

Ayisha was so helpful and friendly. She was able to help me get exactly what I wanted and went above and beyond to contact her manager to give me great student discounts! lovely experience!

Review №68

Great attentive service and helpful education in the latest in mattress technology!

Review №69

I had been without a mattress for 3 weeks and i stopped at Mattress firm Ansley and when i tell u i had the best experience from Krystal... she worked with me and had patience as i paced around the store looking and wondering.. if you need a mattress go to the Mattress Firm in Ansley and see Krystal she was the best help!

Review №70

Great customer and cheerful service. I purchased a new mattress about a month ago and Im very satisfied with it, the sales associate Aisha with the cat ears (yes cat ears) was very helpful in helping me select the right mattress for my needs and went out her way to make sure I got a great deal.

Review №71

Michael shared the benefits to each mattress we considered, and allowed the space to make our decision. It was a great experience for a less than great chore.

Review №72

Nic was wonderful to work with. He was patient, knowledgeable of the products in the store, and found a way to stay within my budget. He’s an asset to the store and made for a seemingly effortless deal.

Review №73

Great experience when purchasing my new mattress. Nic was extremely helpful and very knowledgeable. He helped me find the perfect mattress for myself and made the stressful moving process much easier!

Review №74

Weve been needing a new mattress for a while. This weekend we made an impromptu stop in the Mattress Firm to browse. Marcia was very knowledgeable and able to lead us to the exact mattress we were looking for. Great service and great selection.

Review №75

Marcia was absolutely lovely. I came in to price beds and ended up buying. She was very helpful, gave me a great deal and even threw in a mattress protector. 5 stars!

Review №76

Great store! Marsha, store manager, is very polite and very knowledgeable on the product lines. They have stream-lined the brands they carry but customer service is superb! We ended up with a DreamBed. Remember you sleep on a mattress a third of your life — choose carefully and ask for Marsha!

Review №77

Kyle sold me my mattress. He was very knowledgeable about all of the products, and eager to work with my limited budget. I was very impressed with his professionalism, cheer, and courtesy. What a great employee you have in him.

Review №78

Mattress shopping made quick easy and enjoyable! Delivery options were great and sales staff were knowledgeable and polite. They explain other accessories you may need and go through details of your order to make sure you are comfortable and happy. Highly recommend trying out the variety of beds they have at different price points, styles, and softnesses.

Review №79

Marcia, was super awesome! I walked in and she was very welcoming and she helped me with everything. I’m completely satisfied with my overall experience today. I would def recommend. Thank you, Marcia!

Review №80

Picked a bed quickly with the help of Nick. He was helpful, not pushy, and showed me things in my price range. A painless experience, which is the best you can ask for when shopping for beds.

Review №81

Overall experience was fantastic,,,,,Mike and Nick was very professional and definitely will be my Mattress buying spot

Review №82

Nic was great! Super helpful and friendly. Would recommend this store highly.

Review №83

Wonderful experience. Nicholas was the best. Very helpful and a great shopping experience.

Review №84

The warehouse delivery needs huge improvement l. The delivery did not arrive on time almost 2 hours late.., I will never Order a bed again until I know the delivery has improved drastically.. I will be calling corporate tomorrow the delivery portion of service is so unprofessional it’s crazy. I spoke with a guy name Trayvon something like in the warehouse said they will be there in 2 minutes and they never arrived.

Review №85

Nick, the store manager, was wonderful. He’s a great salesman and was very pleasant to work with.

Review №86

Marcia was the most helpful. I had a big problem that I needed solved quickly and she was ready and willing to help in any way that she could. This is the best location I’ve been to for a mattress firm.

Review №87

Ashley was extremely helpful, friendly, and professional. She went over and above to make sure we had the right information about the product we were choosing and was very patient throughout our decision making process.

Review №88

Nick is the new manager of the store and he is fantastic. What a great experience.

Review №89

I was so pleased with the service I received at mattress firm. Marsha was so patient and made sure I tested each mattress, power bases and pillow to meet me and my husbands needs! We will sleep better now!Thank you!

Review №90

Nic was awesome. Very interested in what my concerns was an helping be find the best bedding product for me to enjoy my sleep on. I am definitely referring as many people as I can to this particular location. I have been in high price stores where people don’t even acknowledge you but I’m glad Nic was the one who showed me different when it came to this. Great Job Nic!!

Review №91

Great experience! Found the perfect mattress thanks to Nic.

Review №92

Nic was awesome, Patient,Knowledgeable!! Thanks so much for your help

Review №93

Great customer service Aisha was more then helpful with all of our needs

Review №94

Nic was extremely helpful and able to find me a good mattress and help with coordinating delivery in Seattle.

Review №95

Service was great and Nick was awesome!!

Review №96

Great experience, Nick was very knowledgeable and extremely professional!

Review №97

Top notch customer service from Nic and Asia. I have been a faithful Tempur-Pedic user for multiple years but found a mattress as or more comfortable for a fraction of the price. Stop in! This place is great.

Review №98

Nick was incredibly knowledgeable and patient making sure that we knew all of our options and helping us to find the perfect mattress.

Review №99

Amazing service and great prices! Nick was so helpful - make sure you ask for him!

Review №100

Mr Whitfield (Nick) was amazing! 2 Family mattress purchases !

19 Photos
4.8 Rating
  • Address:1544 Piedmont Rd NE, Atlanta, GA 30324, United States
  • Site:
  • Phone:+1 404-685-3089
  • Bedding store
  • Mattress store
  • Bedroom furniture store
  • Furniture store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:12–6PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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