The place was kinda busy this day, the store had one employee working this day due to call outs, however the associate handled it perfectly! We were seen and acknowledged. He answered our questions, gave us space to look around. He explained the mattresses to us, what to look for. He gave us some disposable sheets to lay own and try out the mattresses on. Explained about the warranty, the delivery, and the setup of the new mattress, all while managing other customers. No one was left alone, and both parties were treated with respect and as if they were the only customers. The only problem I would say is that, while we were purchasing our mattress and setting up the delivery, the associate asked me if I would like a bottle of water, I said yes, however he forgot to give me the water lol but as you know this was not a big deal. Overall, we enjoyed this visit. Hats off to Robert, he handled the stress extremely well, Thank you!!