We had a horrible experience with Ballard in Atlanta. We wanted to buy the Ananda table in a white wash finish. We went into the store and they had one in the store; great! Unfortunately they said they couldnt sell that one to us, but they would send us a new one from the factory. Sounds good, so the clerk at the store ordered it online while at the store. Originally, it was going to take 6 weeks, but it ended up taking 4 months to deliver! Meanwhile the floor model we saw that we wanted had been sold. After opening the package, we found out it was the wrong color, so we had to return it. I happen to live very close to the store, and the package was huge, so I went in and asked them if I could just bring it in to the store. They said, oh, well call you and have someone come pick it up, and they got my phone number. I never received a phone call. Ultimately, I was able to use a shipping label and return it, but the whole ordeal was riddled with inaccuracies and mistakes.