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Billion Auto - Mazda in Sioux Falls
3405 S Westport Ave, Sioux Falls, SD 57106, United States
Comments
Do
Review №1

Professional, efficient, personal service ... cant say enough about the sales and finance people. Loved working with them!!!

Ma
Review №2

I am not car savvy by any means and Chance was so helpful when discussing what services needed to be done to do the car. He took the time to go over what everything meant and provided the best customer service. I’ve never had a pleasant experience at a car dealership until today. 10/10 would recommend.

Sh
Review №3

I’m extremely unhappy with the service I received at Billion. It took 4 times of taking my car in under the Valpro plan for them to finally get approval to fix my door properly. I received a phone call 2 hours after dropping off my vehicle that I will need to pay $248 for my paint to be blended or it will not look right. After a long conversation I agreed to it. When I got there I was told it was $345. I had to complain and refuse to pay in order for them to adjust the invoice. They ended up breaking my window switch when putting my door back together. It took 4 weeks for me to get my car back as they were waiting on a part. My vehicle was parked outside the entire time and it always has been parked in the garage at my home. I picked it up today and there is white paint all over the plastic areas around my car and my windshield is cracked. They are saying it was cracked before I took it in there and I assure you it was not. I will be contacting an attorney. I can’t believe such a large company has such poor service.

Sa
Review №4

Good stuff. Of course, if you buy from Mazda youd go for an oil change at Mazda. Free first change in all. But the service is good and the head honcho seems to be prepared for most. Cant complain.

al
Review №5

My Salesman was amazing! I however could not say that about the rest… when signing my papers, the finance guy didn’t want to take the time to explain anything and when asking questions he acted like I was wasting his time. When I would read something he would keep looking at his watch… how rude!

K.
Review №6

We have been taking our car to the dealership for routine service visits for a while now. Scheduling is easy and the visits don’t take long. Chance, the service advisor, incredibly kind and helpful!

La
Review №7

They did good work. On time. Took care of a small problem. Reasonable price courteous.

Ke
Review №8

Fast, friendly service! Reasonable prices too. I would recommend Billion Mazda for you service needs.

Ta
Review №9

First time going to Billion Mazdas Service Dept for recall work on a new to us Mazda. Chance from the Service Dept was great to work with! He was personable, professional, kept me informed throughout the afternoon as the work progressed. The technicians did a great job completing two different recall jobs in a few hours. The tech also caught some other repairs I wasnt aware of. There was no pressure to get the repairs done that day & pad the bill. They provided me with a loaner car for the day so I could get other things done while in town. I live 2 hours away but would definitely come back for our future vehicle maintenance!

Di
Review №10

Chance at Billion Mazda was amazing! Great customer service. Regular updates on vehicle status and cost to repair. No surprises and fixed before original expected date. Thank you!!

Ti
Review №11

Billion was great to work with and Marcus M went the extra mile to meet our needs and guide us with our Mazda purchase. 5 stars! Thank you

Je
Review №12

Quick service when my daughter was losing tire pressure and I sent her here. They assessed and fixed the tire in 30 minutes with no appointment.

Ra
Review №13

If I could give negative stars I would. We bought a car from them. They were going to have us drive in expired paper plates and did not care if we were to get pulled over on them. When we refinanced it they told us the new first payment date would be 45 days from the new refinancing. They lied and we had to come up with money to pay it from the original date. My family and I will NEVER buy from here again and I will tell everyone I know not to buy from them. They are awful.

Do
Review №14

We werent expecting to purchase a vehicle. The salesman came and made an offer we couldnt turn down. Our overall experience was amazing and the attitude of the whole sales teams was great. We will definitely come back for service and when time comes a new vehicle.

Ev
Review №15

Great responsive service as always from Billion and very happy with my car once all the repairs were completed. My only gripe is that the repair costs kept increasing over the two days it was being worked on. At times it felt that the work being done was disorganized as I never knew what to expect when speaking with those working on my car in terms of price or the time line for my car to be ready.

Mo
Review №16

The guys at Mazda have been great help whenever I was looking to upgrade/get a new vehicle. I have gotten 4 vehicles from them, and will likely come back. Keep up the good work, guys!

Ta
Review №17

Customer service was great - good experience overall!

We
Review №18

I’ve now purchased and leased a total of 4 vehicles from Billion Auto and highly recommend. They’ve gone over and beyond in finding the perfect vehicles for my family and I.

Tr
Review №19

What an amazing service experience from the moment I walked in. I had car trouble on my way to Montana and had to stop for service asap. They didnt have the part but made sure to order from 2 separate places and ship overnight to make sure 1 of them arrived on time to get me back on the road. I wish I lived there because it would be the only place I would ever go for service. Forever thankful!

Be
Review №20

I had to bring my car in for a couple of recalls and they were super helpful. Chance, the representative that helped me with my car, might just be one of the friendliest people Ive ever met. 10/10 customer service. Beyond just the recalls, they ensured my car was completely functional and found me the best deal for me that could to get me back on the road safely with a happy wallet.

Je
Review №21

I have always received excellent service from Billion Mazda. The Service Manager, Chance, always does everything possible to make my use of this service department professional and pleasant. They provide updates on the vehicles and all scheduled service needs. I highly recommend this department.

Ja
Review №22

They were great to work with and had everything ready to go since I was coming from 7 hours away. I felt valued and engaged the entire time. Great service!The only reason for 4 stars in the the car was not cleaned well (or at all) on the inside.

Am
Review №23

DO NOT RECOMMEND!! Horrible customer service. Will take your money don’t give them a deposit. They will prolong the return. They will also continually say they personally processed the return yesterday multiple times or say they don’t work in that area of financing and can’t help you. Pretty much seems like they’re lying to you. Then had a couple try’s to get a photo of the return had to ask for my number when I called a second time for the photo. I got the photo and the lady on the other end hung up on me. What a poor attitude as a customer service rep. Also I went to look at the vehicle I had put a deposit down on and they couldn’t find it for a while. Don’t bother wasting your time with this billion auto they’er not nice.

Je
Review №24

All employees were very friendly and helpful. Outstanding customer service!

Ke
Review №25

Had an absolute wonderful experience with Sam on Monday 2/22!! She was so friendly and worked with me to get me the best deal and what would work perfectly for me! Would recommend anyone to buy a car from her! The rest of them team was also very very friendly :)

Ha
Review №26

Staff was very knowledgeable and helpful! Chance in the service department went above and beyond to make sure all my needs were met at my appointment. Would highly recommend and will be returning for future services.

Je
Review №27

I just bought my 2nd Mazda From Sioux Falls Billion Mazda!! My sales man Rees was very helpful, answered all my random questions, was professional and willing to help!! He helped me find the perfect car that fit everything on my check list!

Sp
Review №28

The process from start to finish was smooth and they helped me get into a new car quickly after having my last one totaled. The salesman I worked with was very helpful with getting me into something I wanted and fit my needs. was very surprised with the fantastic improvement in quality to the new Mazdas. Definitely recommend talking with them about a new car

Da
Review №29

Chance at the front desk was absolutely amazing and made this experience a very positive one. He was professional and at the same time very friendly towards the customers. I will continue to use Mazda service center and will recommend this to my friends and family!

He
Review №30

Great service ! No lies about what I needed done. Fast and reliable!

Ra
Review №31

Chance was great and billions always got the job done!

Sa
Review №32

Working with Jory C. and Nate was a great experience. We love our Mazada. Jordy answered all our questions and concerns with kindness and very knowledgeable.

Ro
Review №33

Service was great at every step. Had a breakdown on a roadtrip, but the woman at Billion squeezed in a last minute appointment for me. Chance at the service desk made sure he fully understood the issue with my car and was very calm, friendly and welcoming. The technician (John?) had over 18 years of experience working with Mazdas and communicated back and forth what repairs needed to be done and how to prioritize them. Very knowledgeable and friendly. Car was on the lift early and ready to roll before 1pm. New wheel bearings, tire rotation and an alignment. Thankyou! Exceptional, awesome service and a great crew.

Ke
Review №34

Chance and team are always kind, get you in as soon as they can, tell you what needs to be done and the cost in advance, and I never feel like they are trying to find other things to fix that aren’t necessary as I’ve experienced at other shops. Excellent service! I highly recommend!

Ro
Review №35

Your service personnel were very friendly and accommodating. Since the pandemic, I have not been driving a lot. I did not have the miles, but did have the time for an oil change. They gave me the option of waiting for the oil change, but I decided to do it. I try very hard to keep my cars in tip top shape. I was so thankful that a business would give me this option. Also, I an very happy with the Covid-19 safety features your company has in place.

Da
Review №36

We were on the road driving from Florida and a service soon light came on. Not being familiar with the rental car, we decided to seek out a Mazda dealership. We found one in Sioux Falla, SD. We met a guy there named JORDAN, who was exceptional. He took care of us, right away and went out of his way to make sure we didnt have to wait too long . He was a sweetheart and we HIGHLY recommend going there. Thank you for the wonderful service.Daria & Dale ChambersFrom Chicago & Miami

Da
Review №37

Sales experience was very nice and they promised that they relied on repeat customers and good referrals for their business. So far, so good, but then it all went South. I have had Terrible time trying to get a return call from Anyone at Billions and my promised $500 reimbursement for repairs I had to have done on the road is now 3 months overdue.My truck had a check engine light come on during my test drive, they took it into their shop and said their mechanic was 99% sure it was moisture from setting out all night and they gave me a 30day written guarantee to fix whatever was setting off the check engine. On my trip home to Fargo, the light went off again and I was getting 12 mpg with no load and no wind on flat roads. My mechanic in Fargo found intermittent misfiring and replaced all 16 plugs and rotated the ignition coils to see if the misfirings continued and if they changed cylinders.After 4+ calls to Billions I got in touch with Boomer their sales manager who promised to take care of it personally. I emailed a copy of my repair invoice (~$500) and was promised reimbursement. I was promised it again when it hadnt come after a month. Yet again, I was told the check is in the mail. Now is the 3rd and final time I will try before suing them for fraud and damages.I hope there is a happy ending to this story, but you need to hear it anyway. Get Everything in writing from these guys and be prepared to fight hard for your due.

Me
Review №38

My salesperson was nice. The rest of my experience with Billion has been the worst thing ever. My check engine light came on 2 weeks after purchase even though I was reassured it passed inspection. I attempted to work with them due to this but no one still even speak to me me. The phone system is horrible. Constant transferring my phone calls to dead ends with full mailboxes. I was hung up on a minimum of four times. I was told my car could blow up by the service scheduler and laughed at. I think I talked with at least 12 different people and all but two were the rudest people Ive dealt with. Dont ever go there. Took my car to another dealer to get fixed and it ended up being a $3,600 fix on a two week old purchased car. Horrible experience.

Au
Review №39

They were really helpful and got me the car that I wanted!

Dr
Review №40

Had my car completed in half the time and charge half the quoted price. I own my own shop and needed my pcm reflashed to correct a check engine light issue. Very please with my whole experience

Ke
Review №41

Great business helpful and friendly people

bi
Review №42

I had a good experience for the most part however, I was told my vehicle had some features that it didn’t have. I will give the salesman the benefit of the doubt and say that he was misinformed and not a liar.Also, it would’ve been nice if Billion could’ve washed, gassed up my vehicle and topped off the fluids. I was told that they do not do that because my vehicle was used. My vehicle still smells like cigarette smoke in the interior.Overall, the salesmen were very nice and I got a great, affordable vehicle.

Le
Review №43

Allen and his trainee were excellent! Great service and wonderful communication and care.

Je
Review №44

2nd mazda and I speak highly of their cars and the service I receive from them!!!!

Sh
Review №45

I was there for an oil change and tire rotation. The service advisor came back to me when my car was about done and said my valve stem broke off when the technician was airing up my tire. He said it costs $142 dollars to fix otherwise my tire will not hold air. I had no choice but to fix it but this price was outrageous, I had it happen to a tire last summer and went to a different shop to have it fixed and they only charged me $20. I know unexpected things happen but that was outrageous for a valve stem replacement. He ended up taking off the labor amount but it was still $86. Still outrageous. I will not be going back.

co
Review №46

We worked with Chase Hofer he was great to us and got us the deal we were looking for.

Ma
Review №47

The whole buying process was great! They have excellent salesmen. And they are not pushy at all when trying to buy a new vehicle. Thanks to Joe, the salesman I worked with on buying my car was excellent. He worked with me and helped me find the right priced vehicle for my budget. I highly recommend Billion Auto - Mazda in Sioux Falls!

Ra
Review №48

Joe Beltran is the best car salesman. He made sure I was comfortable with my decision and didn’t pressure me into anything. He was easy to talk to making the buying process easy and pleasurable. If you are in the market for a new vehicle I highly recommend going to Billion Mazada. Not only was Joe remarkable, but the whole team was amazing. The management team is phenomenal and very hands on to make sure I got the best deal possible.

Ch
Review №49

If you want a great experience and a hard working staff that want nothing but the best for you, this is the place to go.

Ch
Review №50

I was never going to buy a car from Billion after my rude treatment from the GMC dealership, however the personable representatives Alan and Chase from Mazda changed my mind.

Da
Review №51

Employees are nice but they wont give you the best price right away so you have to spend hours haggling.

Pa
Review №52

Chance has always taken care of all my needs and is always forthcoming on any details I may need to know about. With Billion Mazda are not just a number, but an actual customer.

Ke
Review №53

I had a great experience leasing a car from Billion Mazda. I told the salesman what I was looking for specifically, and he showed me several cars that met those requirements and were in my price range. I love Mazda vehicles in general but the great team at Billion Mazda will really keep me as a customer in years to come. Very impressed. Thanks Nate (Mazda) and Ryan (Southtown).

Sc
Review №54

Great service. Chance is awesome and was always in communication about progress on my vehicle. He made sure I approved any work before they proceeded and had a great demeanor and was very pleasant to work with.

Ba
Review №55

I bought a car from you guys in 2018 (miata mx5). In the summer of 2019, the battery in the car is defect and won’t hold the charge. Got this replace with the basic warranty. This year my car battery is dead again but this time you guys do not replace it because my 1 year basic car warranty is over. The battery usually cover by the manufacturer up to 5 years so why is the 1 year old battery is not cover under the manufacture warranty? You guys keep claiming that the battery is fall under the basic car warranty. Very disappointed with your policy.

Ka
Review №56

Our experience at Mazda in Sioux Falls was excellent and our sales person Matt did a great job.

Ma
Review №57

Had to pick up something for our Mazda & got in & out right away!

Ja
Review №58

Was very happy to get a call back from the owner. Was asked what he could do to properly address the issues. I told him what I would like to be done. He was very receptive and willing to work with me. Very pleased with the owner call back. Thank you Jordan.

Te
Review №59

Chance, service representative, was cheerful and effective. Car went on the hoist in time and very reasonable wait. I like the X point check.

Ka
Review №60

The manager and salesman went above and beyond to get me the perfect car. They were amazing.

Je
Review №61

Needed a new battery. In and out in 20 minutes. Chance is the best!!

Ka
Review №62

I brought my car in for seatbelt recall. There was a second recall for the control arm that should have been done before I purchased the car. After repairing a part that they broke while working on the recall, ( no cost to me) I received a call and was told I had another problem that I needed to pay for in order to complete the recall. I refused. I wasnt given an opportunity to deny that particular recall in the event there would be additional repairs. After trying to scare me stating my tires could fall off while driving, they just gave up and said my car was done. Now my car, which ran beautifully when I brought it in, has a shaky steering wheel which slips, is out of alignment, and screeches when I turn the wheel.I emailed the service manager a week ago. No one bothered to call back. I now have to take it to another mechanic to get it fixed.I understand Im not alone in this situation. Unbelievable!!

Hi
Review №63

Chance was great and gave me no uncomfortable pressure. Work on my Mazda was quick and reasonably priced. Thank you!

Je
Review №64

Easy to book an appointment in a reasonable time; friendly, professional service; clear explanation for charges.Always a good experience at this dealerships service department.

Sh
Review №65

Always very professional and friendly. I feel like I’m important to them by the way the staff interacts with me. Highly recommend Billion Mazda for their service . Thank you.

Ru
Review №66

Very friendly and professional.

Ji
Review №67

Always was great experience

Ma
Review №68

Very great staff and friendly atmosphere. Didn’t feel pressured at all and Joshua was amazing at find a car that fit my needs. Definitely recommend going and finding your car at Billion Hyundai and Mazda

Er
Review №69

Excellent service, clear explanations of what was needed or not needed, and personable staff. Prices seemed reasonable. Will return in the future.

Da
Review №70

I really appreciated that the Business Manager, Sheldon, had everything ready to go for me to sign for my new auto when I arrived! This was important because I drove 5 and a half hours to get there and had another 5 and a half hours to return! Sheldon made the paperwork easy peazy for me!!

Al
Review №71

Very friendly and knowledgeable staff. Great service and nice environment.

En
Review №72

Pulled up to service my vehicle with no appointment and the person greeted us very nicely and took care of getting us in for our first oil change. It took less than an hour. Lounge was very nice and had lots of goodies. Overall great service.

De
Review №73

They never mentioned anything about the oil leaks from my car and I specifically mention that I would like to know where the oil leaks were coming from when I made my appointment but it wasn’t even marked on the inspection sheet they just went right past it, and took 30 min longer then they said it would

Am
Review №74

I just bought a new Mazda 6 Grand Touring, I live out of state from Billion and the thought of buying a car out of state was daunting to me. My salesman Josh was excellent throughout the process and made it a breeze! When it came time to pick up my car Josh was attentive, made sure it was clean and was patient with me. I would buy from Billion Mazda, and Josh anytime in the future from anywhere in the country.

Ch
Review №75

The lease buy out process was very straight forward, speedy, and they listened to what I wanted as far as payment options and warranty options. Would highly recommend!!

#1
Review №76

Oil changeFast, friendly, nice enough waiting area.Explained how to update my navigation and gave me a printout also.Need new tires, gave me 2 different options, and time I have to replace

Da
Review №77

Service man was very nice and helpful. He even vacuumed my car for me!!

Ga
Review №78

They got me in fast and did the job right

Ma
Review №79

Excellent customer service. Highly recommend them for purchase or lease

Ch
Review №80

Great experience! Matthew was phenomenal in helping me work out a deal that fit what I was looking for. I would drive the fours here and do business with them again. Thank you!

Ev
Review №81

Matt the salesman was really nice and helpful the entire time. This was my first time buying a car so it was confusing at times but everyone was very helpful getting me through it. There was a bit of confusion regarding a warranty purchase on the car, but Matt, Nate, and Brent all worked together to switch the plan out for the one I wanted. 5 stars hands down!

Co
Review №82

Chance was wonderful and made sure all my needs were met. Ive never had a smoother and easier experience with a service center! Thank you!

Fo
Review №83

Few years ago I bought a car from them and financed it with my own bank. Billion pulled my credit score even though I asked them not to. The manager confirmed me that he did not pull my report but later when I checked my yearly credit report, I found that the did actually pulled my report. I do not consider that as good business practice.

Ci
Review №84

Rawlett and Chance, are a awesome team. I was having issue with my car not starting, and the key bob, wasnt working like it should. I called Rawlett to see about getting my car in, I explained that for my job, I need to be Very careful of where I go, as I work in an Assisted living facility, well the next day Chance called to ask about the issues I was having, he came to my work, picked up my car and took it in, checked it out, changed oil, topped off fluids, put air in my tires, and a new battery for my key bob, and had it back before my next break at work. So I feel that Rawlett and Chance are a great asset to your company. Please let them know that I appreciate them going above and beyond for me. Thank you so much for having good people working for you. Cindy Ackerman

Ti
Review №85

Loveee billion Mazda and their employees. Been a Mazda owner since 2011 and I don’t plan on leaving any time.

Je
Review №86

Great car buying experience!

Po
Review №87

After reading some of the negative reviews about the Billion store I would be naive to think that these people are all pathological liars. However I do believe that some of you may have had a negative experience. Thats sadly how business is - cant keep everyone happy.I had a great car buying experience at the Billion Mazda store. Grant Mosier, a salesmen at the Jeep, Dodge, Chrysler store, carefully listened to my and my wifes needs. After carefully looking through his stores inventory he suggested we check out the Mazda location. Grant took us to the lot, was professional, courteous, and helped us answer all the questions we had. If he didnt know the answer, he was forthcoming and found out for us.We had a great experience with one of the managers, Vitally, and the finance manager, Brent. Everyone has treated us well. We have since had our vehicle serviced there regularly and have had great experiences. Sometimes the wait can be longer than I hope, but an extra 10-20 minutes of my life spent waiting isnt going to kill me, especially when my service is done right and at a fair market price.Thank you for the great experience Grant, Vitally, and Brent. You were all great and I look forward to doing more business with you in the future.

Sc
Review №88

This is the second vehicle I purchased from Billion Mazda. From the sales staff, office people and service department, everyone made the process so easy. I would definitely recommend Billion Mazda to anyone looking for a vehicle. I cant say enough positive things about my experience, it was fantastic and I love my new Mazda6!

Et
Review №89

Fast service. Kept me up to date on what was going with my vehicle. Also help me file the insurance claim. Very nice group of professionals. I will use them again. Thanks Matt for you help.

Mi
Review №90

Good experience overall. Found a used car I liked with a few minor problems and the dealership fixed them without hesitation and no added costs. They even added some upgrades that I didnt ask for. Chad was great and I highly recommend this dealership.

Je
Review №91

Very good, friendly. Like doing buisness with them.

Br
Review №92

Adir was an Excellent Sales Rep with great knowledge of each vehicle. He made the purchase process go smoothly. Picking up my new Mazda was a Great Joy!

Ja
Review №93

My experience with Billion Mazda was amazing! Josh Eide was my salesmen, he took good care of me and always kept my budget in mind. I would recommend Josh to anybody and everybody!

Na
Review №94

Wonderful service by the Mazda team ofAuto technicians. The head manager, JasonC. Is so professional and does the best jobPossible when you leave your car there.Its tops in the city for car service & qualityOf care of your vehicle .

Sh
Review №95

Got an oil change service. Staff was friendly, accommodating to assist during our wait. Explained what I all needed the price and that I had a recall. Replaced everything in a very timely matter! I will bring my cx-5 back for its next service. Highly recommended.

Kr
Review №96

I won’t buy from Billion again. While my salesperson was very helpful, the buying and financing experience was awful. I felt pressured to spend more than I can afford and finance through them on the spot, two weeks later I was still waiting to find out who the loss payee would be so I could add them to my insurance policy. I had to turn around and refinance though my credit union like I wanted to in the first place. Never had this much trouble buying a car before but I won’t be back

Al
Review №97

We just bought our new Mazda 6 from Connor. He was great! He was super friendly and knowledgeable. We did finance through them and they were able to get us a good rate and an affordable monthly payment. Will definitely do business with them again. A+. Thanks Connor!

Be
Review №98

Super helpful, clean, knowledgeable. Ian made our experience exceptional. No stress, no pressure. Had fun car shopping for the first time! Kudos to Ian and the whole team. Highly recommend!!!!!!

Na
Review №99

It was great! They weren’t overly pushy. We gave them a number and they worked with us on it and didn’t make us go over it. Very great Adam was really nice and tried his best about being as aconadating as possible. And even helped us shop around for the best car for me!

Da
Review №100

Great experience.

Information
0 Photos
100 Comments
4.5 Rating
  • Address:3405 S Westport Ave, Sioux Falls, SD 57106, United States
  • Site:https://www.billionmazdaofsiouxfalls.com/
  • Phone:+1 605-309-0973
Categories
  • Car dealer
  • Auto tune up service
  • Car service
  • Mazda dealer
  • Oil change service
  • Used car dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:8AM–8PM
  • Thursday:8AM–8PM
  • Friday:8AM–6PM
  • Saturday:Closed
  • Sunday:8AM–6PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
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