This is my 3rd vehicle purchase from Billion as a company. The first two were new vehicle purchases, and this was my first used vehicle purchase from them.First the good:*Cole was the sales person I happened upon when I was interested in test driving a Kia Sportage. He was friendly and accommodating to get me the vehicle to test drive.*After the test drive, I was interested and so we decided to run numbers to see where we were at. We did go back and forth a bit on my trade, but eventually came to an agreement.*The sales process wasnt what I would call high pressure, but I generally know exactly what I want before I even test drive a vehicle. So there wasnt pressure to look at multiple different vehicles, and I was pretty upfront about that. Cole was easy to work with.*Cole and the team stayed pretty much until close to get the paperwork done and I ended up driving home with my Kia that night.Now the meh:*I hadnt gotten 10 miles down the road in my test drive before the fuel light came on. I was pretty unimpressed with that. In fact, it caused an issue when I was trying to figure out why a feature (remote start) wasnt working. That was a deal-breaker feature, and it wasnt working because the fuel level was too low. I almost walked because of that, but they figured it out before it got to that point.*Please re-train your used car detailing team. Especially the employee in charge of the SuperSoaker filled with ArmorAll who apparently sprayed the ENTIRE interior with that disgusting, greasy garbage. Every surface was just freaking gross. It is a legitimate safety issue, as well, because my hand slipped completely off the steering wheel! Needless to say, I spent over an hour scrubbing down the hard-touch surfaces with a Dawn dish soap mix and a rag. I pulled up the rubber cup holder insert to find AmorAll pooled up under it. So, next time Id appreciate not having to clean up the Exxon Valdez oil spill in my new-to-me vehicle. Where can I send the invoice for my car detailing consulting fees?*The loaner I was given while they completed the work due part of our sales agreement was also a victim of the SuperSoaker enthusiast.Overall, the experience was pretty good with the exception of a couple of rough edges that just shouldnt have been an issue with a company this large. Attention to detail is why I would give my business to Billion over Bobs Gimmicky Car Emporium. Thats the reason for my 4/5 star review.