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Wear Master
3503 Rochester Rd, Royal Oak, MI 48073, United States
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Wear Master
Comments
Do
Review №1

Ken and staff are great people in general. They do amazing work at a very reasonable price. I love a shop where they take you back in the shop. And the thank you card he sends out is just something you dont see anymore these days.

Ar
Review №2

If I could leave zero stars I would. These guys repaired my car with a used fan from a car not even similar to my model. Charged a ridiculous amount for the work. Months later the fan falls off and my car overheats and nearly dies from it. I go to another shop, they showed all this to me and charged a fraction of the price to fix it. If these guys screwed me they might screw you too. Don’t take the risk, there are plenty of better places.Update: don’t believe their bs comment.

Ti
Review №3

Good fast work great prices!

Th
Review №4

I have used this location for a variety of repairs. Honest about what you need to get done, prices were fair. They worked on a rusty car that I am sure was a pain.

Ja
Review №5

Ken and staff were amazing! My car stalled out right on Rochester road and they dropped everything they were doing to come and help me. They checked out my car the very next day and let us know everything that was wrong. Courteous and honest. They have our business!Thanks Ken!

el
Review №6

Came in with an excellent coupon. Service was friendly and the guys at the counter chatted me up. Technician brought me back and pointed out a couple possible issues with the vehicle- even took photos for me. No pressure to get additional repairs done there. Nice job.

St
Review №7

Very professional and courteous, been coming here for years. Took my sons car in a couple weeks ago and they had it repaired in an hour. Didnt try to sell me anything else just the part I needed. Received a hand written thank you note from Kelly (the tech that helped me) in the mail for my continued trust in them. I thought it was a nice touch you dont find very often these days. Would recommend them to everyone.

Tr
Review №8

Had a great experience.. Had custom exhaust done. Gave me a fair price with friendly customer service! I will be going back for more custom work.. I recommend these guys!

Th
Review №9

I’ve been going to Wearmaster for years. Ken and Norm are great, honest, and know their stuff. I’d highly recommend.

Li
Review №10

I love this place! I would recommend it to everyone. They are fair, fast, and honest. David, the manager, is friendly and very helpful. Norm, the mechanic, was honest and full of knowledge. I liked that they physically showed me what needed to be repaired and how quickly they were able to complete it. Thanks!

Iv
Review №11

Honest shop with speedy service and reasonable pricing! Ive gone here three times and every time have been extremely helpful and friendly. Highly recommend, I will never take my car anywhere else.

Br
Review №12

These guys know what they’re doing. Fast and cheap oil changes, and thorough inspections. They make sure their customers are taken care of.

ka
Review №13

Awesome!!! Fixed my truck! They took my truck gave me a price to fix what was broke and wete able to save me a few dollats. They kept it for a few days while i got my money for the repair. I just picked it up and all is well. Thank you Wearmaster and Norm for your professional service. And Ken.

Gy
Review №14

I would advise anybody that is considering having work done at this shop to reconsider. I took my car there for a brake fluid flush and fill and when I picked it up they told me it needed a complete brake job. They wanted $968.00 for a rotor and pad replacement. Being that is an outrageous price for a brake job, I decided to do it myself. They told me it was dangerous to drive my car. What I found out there was absolutely no problem with my brakes. They was slight wear, but nothing that would call for replacement. I replaced the master cylinder and now the brakes work like new. Steer clear of this place unless you like over paying for work that does not need to be done. Crooks!!!

He
Review №15

I had extensive work that needed to be done on my vehicle. They met the challenge with speed and integrity! Im so thankful for the dynamite job they did! If you are looking for a company you can trust, this is it!

Gr
Review №16

Honest repair shop that provides old fashioned get it done service. Fair price and friendly staff.

Ri
Review №17

Great place to take your car or truck to get worked on. I usually try to do my own work and I am super protective over who works on my car. When I cant do something myself, I always take it in to these guys. Good company. Friendly and reliable.

Da
Review №18

I always receive great service, very competitive pricing, time estimates are always reasonable and they are always dead on with their estimates. All staff are very friendly and professional. I highly recommend this business!As for the negative comments, please keep in mind this store went through a rough patch (and a closing) after the original owner passed unexpectedly. Paul (the new owner) has been committed to getting this shop back to high standards.

Ad
Review №19

What I love most about this shop is their honesty and transparency. Hey do whats right and only fix what needs to be done. Excellent customer service, quick repair!

De
Review №20

Tried selling me 200 exhaust gasket that costs 12 at most auto parts stores..when I pointed out price I could buy for tried telling me removing 4 bolts would cost over 200... Reminds me of the old garages that would charge ya for blinker fluid...as to the response Ive worked under cars for over 20 years and my torch was out of O2. I fully understand the skill.and as for it was all labor..no your salesman said the gasket was 200 not including labor..the gasket fits between my headers and the cat.. all 4 bolts are in the same spot ..a place on 14 mile did the job in 15 mins and used the gasket I brought that cost 9.00Bottom line salesman seen a guy in a suit driving a BMW and took me for a chump.

Ma
Review №21

This certainly has not been my experience. Ive gone nowhere BUT Wear Master and always get a good deal. A lot of people dont know they also honor to beat other shop prices. Ive brought a couple in and they always match or top it.

Ad
Review №22

I stopped in here after seeing their sign outside after church that said something along the lines of: If the Lions win, Free oil change (conventional/non-synthetic) the next day. The Lions ended up winning and the next day I called to confirm that they were actually doing it, and sure enough they were.I took my car in the next day and everything was so easy and went so smoothly! All of the workers that I interfaced with were extremely friendly, including the owner, Paul, who came out to personally speak with my wife and I. Paul wanted us to know that the mechanics would note anything that they founded wrong on the car, but reinforced that we should not feel pressured to buy anything or fix anything. They were simply just reporting what they saw. I found this incredibly comforting. To make matters better, I think it probably only took 10-15 minutes for them to get my car done!I want to applaud the staff of Wear Master for their integrity and customer-first mentality!

Je
Review №23

I trust this place. My several experiences here have been positive.

Sc
Review №24

THEY WILL TAKE YOUR MONEY AND LEAVE YOUR CAR BROKEN!! This is your classic shop that charges you too much and tries to fix things that are not broken. A long story short, they charged me $175 to fix my AC, said I needed a new compressor and evaporator core for an addition $680 on top of the $175 I already paid. I took my vehicle somewhere else and got the problem fixed for $166 and now my AC works!! I lost $175 to this place and they wanted $680 more out of me to fix things that were not even broken! Save your time and money and go somewhere else!

Kw
Review №25

My car had a vibration and loud sound that I thought was a problem with my exhaust system; it turned out to just be a minor problem with one of my tires. They also informed me that it was time per my cars maintenance schedule for new struts and shocks (items that are a bit pricey), but is not an urgent problem and alerted me there is a $75 rebate in March and April.The total for all their diagnostic work was a whopping $0.00. While I did not have any repairs done by Royal Oak Wear Master today, I appreciate their quick and honest appraisal of my car concerns and will definitely be back the next time my car needs work!

Cu
Review №26

They did a great job on my car fairly priced nice guys going back this week

Ni
Review №27

I had a check engine light that couldnt be figured out. Jim and Norm diagnosed the whole system and figured out the problem. Great customer service experience. Thanks for the help guys.

Ch
Review №28

Great service and fast and friendly

Li
Review №29

My family takes all of our cars there. We always have great customer service!

Mi
Review №30

Friendly service, quick repair! Prices were right on.

Ke
Review №31

Very Friendly Staff, Very Knowledgeable. Good Work & Honest.

St
Review №32

This is a great place for routine maintenance for your vehicle

To
Review №33

So disappointing, I waited for service for several minutes while employees walked back and forth in the garage area and looked at me through the window on the door. Ill go somewhere else.

Do
Review №34

Friendly staff, reasonable prices, but do your homework and know what you should be paying before you go.

da
Review №35

They tried to convince me that I needed a new battery, catalic converter,shocks,etc. The 100.00 dollar break pads escalated to over 1300.00 dollars. I went to midas and they told me I didnt need all the extra crap. I called the State Attorney General.

Bi
Review №36

Great team

Information
27 Photos
36 Comments
4.5 Rating
  • Address:3503 Rochester Rd, Royal Oak, MI 48073, United States
  • Site:http://wearmaster.org/royal-oak/
  • Phone:+1 248-589-0800
Categories
  • Auto repair shop
  • Brake shop
  • Muffler shop
  • Oil change service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–3PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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