Always a pleasure to deal with Ponder Auto Repair. As a customer the past three years with an ancient vehicle (turns 20 soon) they still treat my car like it was new. Last Friday at 4 PM my idler pulley froze and killed the serpentine belt on the interstate (didnt know at the time). Limping home with no power steering and a battery being drained, I called Ponder and Ross scheduled me for the next business day, no small feat considering they usually schedule a few days out due to the volume of cars they fix. By lunch that coming Monday it was ready for pick-up. The service manager Bob is always super helpful in letting me triage repairs (needs ASAP/can wait) and I appreciate that in budgeting time and money to keep my vehicle on the road. And the techs let him know if they see something else that needs attention that is different from what I brought the car in for.As for price, I feel the need to remind everyone that the age of low-cost repairs for relatively simple vehicles is OVER. Used to be you could get a neighbor or the local shade-tree mechanic to fix your car, or do it yourself. The nature of modern vehicles is that they are orders of magnitude more complex than something built in, say, the 70s. Even a tune-up is expensive these days, and for good reason---you couldnt tune up a car every 100,000 miles or have plugs last that long when I was growing up! The technology in the cars, the tech needed to access the systems all has a price. Shops spend a fortune to train techs and owners spend a fortune on diagnostic tools to service modern cars (especially European and luxury). Customers need to take this into account when deciding where to take their family cars. There are choices: you can go to the dealership, you can find a good independent shop (such as Ponder) for a lower cost than the dealership, or you can take your chances on some third-rate shop that may or may not solve your problems, recommend unnecessary repairs, overcharge, not stand behind their work, etc. I can only speak for myself when I say that I have experienced only professionalism at Ponder Auto Repair. They provide excellent work at market price, warranty their repairs and run a fair business. ETSU and Mountain Home VA depend on them. I feel lucky to have them in my corner when the inevitable pops up.No one likes a car problem, and no one likes to pay a lot of money for repairs. But we demand super-safe, tech-laden cars and trucks that are light years beyond vehicles in the past in regards to reliability. I dont care who is cheaper, I want to know my vehicle has been fixed right. And I keep giving Ponder my business because they are fair and honest with me. Thats hard to find these days, in any business. Thanks Brian and Bob and all the employees at Ponder!