I had a near totaled 2017 Toyota Tacoma in July. The entire repair process was extremely frustrating and stressful. Some of this was due to State Farm, but a large part of it was due to tri cities collision. There were many excuses made each time there was a set back (and there were too many to recount). At one point, I was told by tri cities that my truck was totaled, I spent 1 week looking for a new vehicle only to discover State Farm and tri cities hadn’t been communicating and that State Farm did not deem it a total loss yet. I was estimated a 3 week Repair time when my truck arrived to tri cities, in reality, it took 3 months total. And for the last month, I was told each Monday by the tri cities team that my truck would be done that Friday. So for at least 4 weeks in a row they couldn’t adequately estimate their work. Meanwhile, I’m paying $700 in a rental car /month. I could have bought a junker car out right for the price of 3 months of a rental. But each time I talked to the staff, I was assured my truck would be ready “no more than 2 weeks from now”. I received contradictory information from the staff depending on who I talked to each day. Each time there was clarification needed or an issue with the insurance company, I always had to call and be the in between person. State Farm was always very apologetic and confessed when they had dropped the ball. Tri cities however, was quick to blame insurance, circumstances, and the fact that it was a brand new truck with low quantity inventory and limited experience of the staff with the newer model. They never took ownership of their mistakes. When they finally had my truck finished, they failed to replace my mud guards, and didn’t have a small windshield wiper part which I had to bring the truck back in for them to install.Today I took the truck to Toyota for maintenance and was told by the inspector that many of the repairs/modifications they made were apparent and were not factory quality. - in other words, sloppy. Broken glass was left in the basin below my motor, a bolt was left off one of my windshield wipers, my seat belt sensors aren’t working correctly etc etc- things that only mechanics notice. Per the Toyota service guy - he will no longer recommend tri cities and I will not either. a 5 star review because they washed and vacuumed the car is fine, but just bout all body shops do that nowadays. So read the reviews where people had a REAL experience (the 3 month long type) and believe what you want about the business. I am a very forgiving and understanding person. I initially did not leave a review following my horrible experience because I wanted to assume it was a one time series of unfortunate events. But I think I am justified in presenting the facts. And I don’t want this to happen to another person. Critique should provide feedback and encourage improvement. If you’re looking for the most honest review of body shops in the area, I would talk to the mechanics at your local dealership - they see the products of what the shops put out.So, my recommendations for hopeful improvement to tri cities collision: communication (with customers, between staff members, and with the insurance companies); honest estimates/timelines (I understand unanticipated new damages unfold as the vehicle gets repaired, but you should be able to determine the difference between a 3 month and a 3 week repair.); ownership, a lot of respect can be gained when people own up to their mistakes.