H-Tek Auto Care
5882 Bobby Hicks Hwy, Johnson City, TN 37615, United States

Review №1

Couldnt have asked for better service! The repairs to my sons truck were done quickly and expertly. He says it drives like new. We will most definitely be using H-Tech again!

Review №2

I’ve used H-Tek for several years and I’m always impressed!! When I called on Tuesday and left a message, Seth was quick to call back! He was courteous and very professional! He contacted me several times during the day to update me on my truck and what needed to be done! This business and the employees are UNMATCHED!! Highly recommend!! Thank you for a job well done Seth and H-Tek!

Review №3

My 2008 F150 was having some electrical issues with lights not working. I had heard H-Tek advertising for quite a while on WCQR and decided to use their repair services. As this was my first visit, I did not know what to expect.It was an excellent first impression. The online service scheduling was quick and easy to complete. Their facilities are very clean and tidy. And the staff was professional in every sense. My repair was done on time and well within the estimate initially provided.But probably my two biggest takeaways from the experience (which I did not expect) was the use of technology in providing pictures of the areas repaired along with a pin point explanation of the work done. Second, they provided a categorized, multiple point inspection of my truck indicating areas that may need future work - a kind of watch list. Much appreciated!!I will definitely use them again!

Review №4

The best experience!!!!! I was traveling from CT to GA with 4 kids and 2 dogs and had major issue with wheel bearing. Eric personally came to the rescue fixed the issue so I could continue on to GA for our family vacation. H-Tek is one of the most professional operations I have seen with family first approach. Very grateful to meet Eric, Seth, Don and Roger. Great people. Friends forever. I will never forget my experience with Johnson City it was the best!!!! Dont go anywhere else if you live in the Tri-City area.

Review №5

Excellent professional service. Was provided with comprehensive report of future maintenance issues. Will be a returning client.

Review №6

Way overpriced. When we had our engine replaced they tried to up-charge us $250 to replace a belt ($15) and spark plugs ($20 for the highest grade ruthenium) - something, mind, my husband had already done a few weeks prior to bringing our car to them (he’s also a mechanic). They said if we didn’t do this, it would void our warranty on our replacement engine. I urged them to look at the parts again, certainly they could be reused since they were nearly new, and the head mechanic (who apparently hadn’t even looked at our car when trying to convince me we needed his new and expensive parts) finally admitted they looked fine and could be used without voiding our warranty. I found them money hungry and dishonest.

Review №7

They took my truck in the next day, everywhere else were 1 to 2 weeks out, did a great job for a fair price, cant ask anymore than that. Thanks again.

Review №8

Car broke down in the middle of the night. H-Tek help me arrange a rollback to come pick it up and deliver it to them(Harry’s Towing,highly recommend). We were leaving, so they correctly diagnosed the problem, sent a very detailed report via email of the issue and overall health of the car. I had them fix what was needed. Very reasonably priced, excellent quality work. Could not be happier. They have a customer for the long haul. Highly recommended.

Review №9

We absolutely love H-Tek and have been using them for years! Their quality of work is superb. They use quality parts at MUCH cheaper prices than at major dealerships/other auto repair shops. They’re honest and professional people and will not rip you off. They are prompt and timely. You will not be disappointed!!

Review №10

Great experience with H-Tek. Just passing through on my way from Virginia to Texas, and my vans coolant fan failed. The team at H-Tek was able to fix it in no time. Great service.

Review №11

Very professional and timely. I will always use this group for my auto repair.

Review №12

Brought car back because SRS warning light came back on. Made appointment for 8 am and was advised they would do diagnostic check. They had my car all day and I finally called to check on it just before 5 pm. Advised it would cost $881.00 to replace sensor which was on back order for approximately 2 weeks. I picked my car up next day and paid $149.00. I will not use them again as I too feel they are higher priced.

Review №13

H-Tek was very helpful and knowledgeable with my pre-purchase vehicle inspection. They diagnosed several concerns and provided a detailed report. I highly recommend them for this service.

Review №14

At first, I was put off by the steep diagnostic price (which I couldnt afford), but Josh came out to take a look anyway. It turned out to be a super easy fix that he quickly took care of with a smile on his face free of charge! Super friendly and super helpful!

Review №15

The friendliest staff around with accommodation and professionalism to boot! Definitely suggesting you check them out 👍

Review №16

Great service and professional folks that were not trying to nickle and dime me or rip me off. They also did a great job fixing the car.

Review №17

Great service, excellent people. Highly recommend.

Review №18

I have found that Eric and all the others that work here are friendly and very helpful. My truck engine was acting up while I was driving and the check engine light came on. I was close to H-Tek so I drove there and left it with them to work on the next day. I believe this shop is honest and knows what they are doing. They have performed my oil changes and auto repairs for several years and I expect to continue to do business here as long as I own a car.

Review №19

We use htek for our service based business fleet of cars and trucks. Recently this week we had to have a Nissa truck repaired as it lost a belt and needed breaks, and we also had another car in for a check engine light that had a miss in it. They were able to get to them quickly and got our service vehicles going again. We would recommend them for all your repair needs!

Review №20

Made my first trip to H-Tek today and was blown away by the attentiveness to details, professionalism, and speed of the entire process. Also learned a good lesson, take any prospective used car purchases to them before buying. Their inspection found so many things that I missed and many I couldnt have found if I tried. Highly recommend them.

Review №21

Wonderful place & staff!! They stand behind their service!!

Review №22

H-Tek has been servicing both our Hondas since we moved to Gray in 2018. There service is too notch, so much do that weve been taking our 2019 Civic there since the free 1st year service end. Always kept up to date on milage milestones needed to keep our warranties valid. They also offer rides, which we havent need this far.

Review №23

Always very prompt in scheduling my appointments when needed in a most efficient and professional manner. And always quite pleased with how my car was serviced.

Review №24

Wonderful experience and we will definitely use them again!

Review №25

I was having issues with my Acura and took it to them to look at the issues I was having. They were able to identify and make timely repairs to it. The car runs like new now and I am extremely pleased with the repairs they made. I would highly recommend this company to others for their repair needs.

Review №26

Couldnt ask for a better shop to work on your vehicle. In all the years that I have had auto repair work done at H-Tek I have never had a problem with the service that I received. Keep up the good work.

Review №27

Professional and very courteous!!🤗

Review №28

I had a leak in my transmission coolest line and a noise in front end when turning. H-tek was so professional and fixed my car quickly. I was impressed with their car inspection. They checked out my car and gave me recommendations for the entire car. Remaining tire life, brakes etc. I will definitely use for all my car care needs.

Review №29

H-TEK has always treated me more than fairly. They explain the things that need to be done next time and do not put pressure on me to schedule right away. Even their reminders are not pushy and I appreciate that. They do what they said they would do and in a timely manner. My car is left clean and ready to roll when I am ready. I appreciate the personal service and they have earned my trust.

Review №30

This business is impressive, organized and professional. I highly recommend.

Review №31

I took a large road trip down to see some friends down in TN for a week. Good thing I was staying a week too because on the ride down my rear right wheel bearing failed 7 hours into the trip. I managed to make it to my destination, but I was worried about being charged an exorbitant amount for the repair in TN. These guys were very friendly and professional. I had to keep calling to check on the status of my vehicle, but they performed the service in a timely manner with no surprise costs like you sometimes get with auto body shops. Great service and highly recommend for anyone out of town in need of this service.

Review №32

I recently had my truck in the shop at H,Tek in Gray Tn they replaced a belt and done a diagnosis test to see where I was leaking coolant the radiator had a hole in the bottom of it they put in a new radiator wilthnew coolant the staff are very friendly and will go out of their way to help resolve any problems you may have.I would highly recommend them for any kind of repairs they truly do know what they are doing you want find anyone that can do a better job and they stand behind their work with a 3 year 36 thousand miles warranty they are people you can trust and relieigh on when you may need them if you in counter a problem with their work they will do everything possible to make it right so if you dont believe what Im telling you go see for yourself you want find no one that can do a better job than HTek in Gray Tn its just nice to know that there is some good people out there Thank You HTek for everything you have done for me Ricky Smith

Review №33

They were super nice to me and I wasnt even a customer I just had a question and they went out of their way to help me.

Review №34

Very pleased with the services provided for a synthetic oil change, brake and transmission fluid service. They were not pushy or trying to upsell but we’re very informative, especially with the inspection details that were sent to me immediately. Thank you!

Review №35

Great service and professional staff. I would recommend taking your auto to H-Tek for your auto repair and maintenance.

Review №36

Communication and professionalism were top-notch. Very thorough in their inspection. We will be back!

Review №37

1st visit. Great effort to get my truck in. Now well see, when I need to go back.

Review №38

Super detailed reports and nice employees. It’s a little expensive but they do great work!

Review №39

Thorough with inspection of vehicles overall condition and with the services performed.

Review №40

Excellent to work with! I will never go anywhere else ever again! So helpful, explain everything and not pushy on the extra work I need done!

Review №41

Excellent service! Helpful staff who answered questions and explained service needs. Repairs were done in a very timely manner. My first experience with H Tek and will recommend to others

Review №42

H-Tek was professional, priced really well and had a shuttle service for us since at the moment we only have one vehicle. Dropped us off AND picked us up at home. Knowledgeable staff. Work was done in a clean manner and no stains left inside or outside of the car.Will go back for regular service.

Review №43

Close to home which is a plus for me these days. Very professional. Text updates on my vehicle is a very nice feature. Wish they had weekend hours.

Review №44

Professional and trustworthy! 10/ 10 Recommend this team!

Review №45

Excellent Service . Best shop in town.

Review №46

As always “top notch” 😎

Review №47

Awesome service as usual!!!

Review №48

Professional, kind and efficient!

Review №49

A good friend (also a Honda Odyssey owner) recommended H-Tek and we are very glad she did! We are very happy with H-Tek. About a year ago we moved from Gray to Knoxville. We still have family in the Gray area and plan to have our Odyssey serviced at H-Tek while visiting family. And get this, their service manager ever gave me some advice on locating a good dealer in Knoxville! They are very professional and accommodating. Of course, they go over our Odyssey with a fine-toothed comb but Im glad they do. A vehicle is to us a machine that takes us from A to B. I dont know and dont care to know how it works, so Im happy when they keep up with what the vehicle needs. Their service report is amazing with the photos etc. Keep up the good work H-Tek!

Review №50

Eric Henley has serviced my vehicle as a service technician since 2003. When he opened his business I was thrilled and relieved to follow him to H-TEK. Since being at H-TEK, I have been privileged to get to know Eric’s office staff and technicians. My vehicles have been serviced by various technicians who are trained well and care for my vehicles. They are careful to keep my vehicles clean and serviced properly with quality care, which gives me peace of mind. So if good quality and service is what you like then H-TEK is the auto repair place for you!

Review №51

The best service around from tune up to body repair .Thanks for a shop we can count on.

Review №52

These guys are always timely and professional.

Review №53

I have been a customer of H-Tek Auto Care for nearly 10 years. They have always provided top quality service and honesty with every visit. I highly recommend them!

Review №54

I called and made an appointment to have my vehicle looked at and was expecting just that but what I got was a full run down of things they noticed which is awesome this is the shop I will be going to from now on to get my stuff fixed thank you for the great service!!!

Review №55

Dealership maintenance and repairs cost too much, a chain repair shop proved incompetent, so I tried H-Tek based on their reviews and they dont disappoint! Friendly, courteous staff and competent, knowledgeable mechanics make this facility a place to return to. (This my 2nd visit and I look forward to many more.)

Review №56

The staff at H-Tek has been fantastic to work with, specifically Josh who has been my primary contact. As a REALTOR, I put a lot of miles on my vehicle so quality and consistent care are critical for me. I also love that this is a family owned business and that customer service comes first. We have started taking our cars here for service instead of to the large dealerships, which is different, but in a welcomed way. Keep up the good work, Eric and team!

Review №57

Excellent repair job. Great service and feedback.

Review №58

HTek understands the individual needs and responds with the highest quality workmanship. They know their business.

Review №59

Awesome service

Review №60

I knocked the splash guard loose from the bottom of my car while driving thru flooded roads. It was dragging & making a loud noise. I called H-Tek & they worked me in the same day. In 10 mins the problem was taken care of. They kindly did not charge me anything & called it their good dead for the day. I insisted on tipping the technician. They earned a customer for life by doing this. Thanks again H-Tek!

Review №61

These folks are helpful and very accommodating. They always work with my busy schedule and their work is exceptional

Review №62

The good people at H-Tek took excellent care of me. The diagnostics they ran on the engine of my Mazda Miata was expertly done. Unfortunately for me, the newswas not good (needed a new engine). However, their price for the work done was very reasonable and everyone I spoke to during the process was very professional and friendly. Would highly recommend.

Review №63

Only one data point (first time customer). Much cheaper than dealer estimate. Better warranty on repair than dealer also.

Review №64

Have taken my cars there for years!I trust what they say and the work they perform.Honest and ethical!One time, Eric recommended that a part not be replaced when others said yes. He was right...saved me money...cost him money..but made himself a customer.Just recently, they didn’t charge me again for a replaced part. Saved me 400 bucks. I didn’t ask. Was ready to pay the bill...and then was told the part replaced free of charge.If only everyone worked that way.HTEK will have my business again.

Review №65

Eric & his team do a fantastic job! I have taken my cars to Eric for 3+ years. I trust Eric completely! I have been to many places (including the dealership) and told my car needs repairs that it really doesnt. This does not happen at H-Tek! I feel very comfortable taking my car here!!

Review №66

Very dependable and honest!

Review №67

Very courteous and professional staff. They sent a detailed report of the mechanical problem they repaired and several others that may be a concern down the road. I highly recommend.

Review №68

Professional, honest, caring with excellent customer care. These guys are the very best at what they do. I trust them 100%!

Review №69

Trust built with these guys on my family’s vehicles for over 20 years. Wouldn’t use anyone else!

Review №70

I was charge $120 just to tell me I needed to spen another $665 in order to get idle corrected by replacing a coil. I thought this to be very high so I just paid the $120 which they said I owed and took the car down to Colonial Heights to a competitor. Their competitor fixed the car for a total of $260. They did not charge to diagnose it. I am glad I did not spend that money with H Tek. H Tek also told me I needed brake work done. Their competitor showed me my brakes and said they were completely fine and no need to spend money on them. They were in great shape. I would not trust H Tek anywhere near my wallet.

Review №71

Competent, knowledgeable, professional. I could go on and on about H- Tek Auto. The staff and mechanics all offer courtesy and no one talks over my head. I’m valued as a female customer and they explain all repairs or maintenance issues so I can understand them. I strongly recommend H-Tek Auto.

Review №72

Very friendly staff. Oil change completed within 40 minutes w/no problems. Very reasonable pricing. Will use again-would def recommend.

Review №73

The communication and service provided by rhe shop was prompt, courteous and professional. The inspection was thorough and timely in order for them to be able to complete the needed services that day.

Review №74

I have never had a bad experience in all the years our family has been bringing all of our vehicles to Eric and Jimmy. Many thanks to the staff and especially Eric, Jimmy, Don and Dawn.

Review №75

Great work

Review №76

I highly recommend H-tek! I find them dependable, honest and efficient. josh is excellent to work with and made the process painless. My last repair was lower than I expected because something didnt need to be replaced once they got into it. ALSO LOVE THE COUPONS THEY MAIL YOU!

Review №77

Fantastic experience! I got an oil change & a full inspection as well as a few other things that needed to be updated. All the work was completed in a timely manner & at a reasonable price.

Review №78

Done right first time at a fair price

Review №79

Very friendly customer oriented business. Very honest and skilled craftsmen who put customer service a priority. I highly recommend these folks.

Review №80

Highly Recommended. Friendly staff, affordable, knowledgeable and timely repairs. Thanks!

Review №81

This is the best place in the area to take your car! They are kind and professional and one has a real peace of mind to know the job is done right. Not to mention we should all support our local businesses.

Review №82

Eric Henley and his staff are professional, courteous and extremely knowledgeable when it comes to my vehicle. I would highly recommend H-Tek for your auto care needs!

Review №83

If these guys dont get it right the first time, the sure do anything and everything to make it right !!! We had several issues after the first visit but they really stepped up!! They fixed the issues we had with our Jeep and then even put a NEW fan motor and installed it ALL for FREE for all the trouble and such... we really do apricate it... on that note I take back my 1 star review and give them a 10 star review!!!! I do recommend this company... for their dedication and their concern of wanting to make things right for fixing the broke stuff that is all we ever really wanted but it was extra nice and they went above and beyond with the fan motor.... YOU GUYS ROCK!!

Review №84

I cant say enough nice things about these people and this business. My Honda broke down in Kingsport en route home to Virginia, and the kind people at H-TEK were able to work me into their schedule that day. They quickly diagnosed the problem and had me back on the road in an hour. I thank you so much, and so does my 7-year-old daughter, whose birthday I made it home just in time for.

Review №85

I could not be more pleased with the service at H-Tek Auto. They went above and beyond to address every issue that I knew about and even found some issues that I didn’t know I had. I will have all my service/repairs completed here from now on!

Review №86

H Tek Auto are very honest and kind. They were patient and did a really good job. I am from another state and they treated me like one of their own. ❤️🤗🐬

Review №87

Always receive great service from a very professional and courteous staff. Great for your automotive service or repair needs. We are 100% satisfied with each visit. Thank You!

Review №88

Outstanding, professional, and reasonably priced service. The estimate included a detailed, email report with pictures which was very helpful.

Review №89

They always do a great job. And customer service is wonderful. Have used them for years highly recommend.

Review №90

Can’t say enough good things about these guys! I’ve known the owner, Eric, for 22 years as a trusted mechanic and friend, and service manager Jimmy for well over a decade. They’ve gone full circle from working on my vehicles as an ETSU student to now working on my daughter’s car as a student there. Needless to say, I trust them! Car repairs are never convenient, nor cheap most times, but I can assure anyone considering H-Tek that they will treat you fairly and work to ensure the safety and reliability of your vehicle for years to come.

Review №91

Josh Sadler and the rest of the crew at H-TEK are of the highest level of professionalism Ive experienced in an auto care company. From first contact, to diagnostics, to performing the required maintenance/repairs in a timely manner, they have always exceeded my expectations. Thank you all for your help, and I will be back again soon.

Review №92

H-Tek sent me a full report with photos that explained not only the issue I brought the car to them for, but other items that were at risk of becoming issues in the near future. Very knowledgeable and very friendly staff.

Review №93

Very professional and friendly. I knew the price upfront and the work was completed as promised. I highly recommend H Tek Auto Care for all your vehicle needs.

Review №94

Eric and his team have serviced our vehicles for several years and always have been courteous and professional. Give them a call.

Review №95

Good work

Review №96

I am very pleased with the quality of service I received from H-Tek. The level of communication throughout the diagnostic and repair process was what really impressed me. Also they are nice folks and are genuinely interested in providing good service with a smile.

Review №97

Great service. In and out same day to trouble shoot a/c problem. recharged and leak tested a/c and problem has not returned after a month.

Review №98

H-Tek has taken care of my car since I first bought it seven years ago, used, except for maybe first couple of oil changes, which cost more than expected. That and a fender bender led me to H-Tek. They keep my Honda CR-V running great, always keep me informed of what is needed and the charges I may expect before doing them. I travel with confidence when I take my couple of trips a year because I am sure my vehicle has been serviced well. They are the best.

Review №99

H-Tek fast, friendly and knowledgable service. They Always check with you before performing work on vehicles so there are no surprises. I highly recommend their services to anyone looking for honest and dependable Technicians.

Review №100

Excellent service. Explained, checked and found electrical problems. Only charged for what was needed explained what was not needed. Very honest and knowledgeable.

64 Photos
4.8 Rating
  • Address:5882 Bobby Hicks Hwy, Johnson City, TN 37615, United States
  • Site:
  • Phone:+1 423-477-7320
  • Auto repair shop
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
  • Wheelchair accessible entrance:Yes
  • Oil change:Yes
  • Mechanic:Yes
  • Appointments recommended:Yes
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