Free Service Tire Company
2691 Boones Creek Rd, Johnson City, TN 37615, United States

Review №1

Excellent service, very quick. Very professional and precise. Great waiting area with restrooms and magazines.

Review №2

John and Todd were both great. Knowing how mechanics have a tendency to treat women, I took my son and a male neighbor. They both spoke directly to me and explain the prices and what needed done. No over pricing, fast and friendly service. Place was very clean. Will definitely be getting more work done there. Thanks John and Todd for making fixing my brakes and headlight and oil change and easy experience.

Review №3

Customer service is excellent at this location! No complaints on the professional service or wait time.

Review №4

Very friendly and professional service! Got an oild change for a great price and was in and out of there super quick! I will definitely be going back

Review №5

Todd the manager is great! He has always taken care of my tire needs at Boones Creek including air pressure in a timely courteous manner when other locarions have wanted to schedule me an appointment several days out and over charge me. I highly recommend this location!

Review №6

Friendly, dependable, thorough & prompt. Close to home. Cant beat that..Thank you.

Review №7

They were very busy when I was making appointments for a wheel alignment and wheel re-balancing and had to try twice, but they did a really good and efficient job. Thanks

Review №8

I’ve bought new tires for two vehicles and had brakes put on one of them in the last eight months. Todd and his team have been very accommodating to work with my schedule. They are always professional and complete the service timely. So far I haven’t had any issues with either set of tires or brakes. I would recommend Free Service Tire Company to family and friends. Actually, I already have.

Review №9

Every time I go into this place for a tire balance and rotation I point out the recommended air pressure for the tires (32 front 42 rear). When you rotate the tires the air pressure has to change as the tires move. The person at the counter always says they will take care of it. So far it has never been done. I have to drive the car a bit to get the tpms to register the new tire locations and the tire pressure is always wrong. It is easier for me to go home, drag out my compressor and fix it myself than to go back and wait at the shop again - but its a real hassle that I should not have to deal with

Review №10

Todd and John went above and beyond to go and get the tires I needed and put them on the same afternoon. They are honest, fair, and genuinely care for their clients. We have tried several places in the area and they are the best.

Review №11

I had went in thinking I may need an alignment due to getting new tires for my vehicle. They had fast friendly service and were #1 honest I did not have to have an alignment that day and they told me everything looked good. This day in time especially being a woman people take advantage of that and they did not. Great group very pleased! Thank you all again!

Review №12

Always a joy to visit, scheduled appt, tire patch , they have the best warranties on tires, lowest prices and will tell you everything straightforward in an easy to understand format even for those of us you just drove cars rather than understand everything about them. Will definitely be back 10/10

Review №13

Very friendly service! The assistant manager Jon is so personable, he makes you feel like family! They got my car done quickly too.

Review №14

I was concerned my car needed new brakes. I expected the usual repair shop behavior...but these guys checked my brakes and found them fine and didnt recommend any repairs AND they didnt charge me anything! Terrific service.

Review №15

This was the first time I used them as my usual place for oil changes was closed. They took care of my Jeep at a great price. Impressed enough to start bringing all my vehicles here for service!

Review №16

Great service for a flat tire. So polite & kind! Quick & explained thing well. Recommended tires for future purchase that I know Ill love! Thanks guys!! Keep up the great work!!

Review №17

Got my tires put on here fast and at a great price. Got a nail stuck in one and they patched it for free, no fuss. Great place for tires!

Review №18

Did a great job,fast service less expensive than others.

Review №19

Everyone is so friendly & polite. They were able to get me in same day for my brakes

Review №20

Great service and cleanest bathrooms Ive ever seen at an automotive shop!

Review №21

Awesome crew! Mr. Mike and Mr. Todd are very professional and keep you informed as to whats up with your Ride ! Really appreciate them all..Good job guys !!

Review №22

Excellent customer service. And very competitive prices. Thank you Todd for your help.

Review №23

I will bring my cars here from now on friendly service great price and amazing timing got me in the next day when I called and got the work done quick very happy with the service here

Review №24

Always great, reliable services. I appreciate the honesty and consistently professional services.

Review №25

Awesome shop, carl and harold were very professional and explained all needed services with out pressure, work done right the first time around. Prices seemed kinda pricey, but good isnt cheap, and cheap isnt good. Will return again. Thanks

Review №26

Nice people they will try up sale but that is their business. They do offer discounts and coupons

Review №27

I needed new tires, I called ahead to find out if they had the tires I was looking for and they did. I made an appointment for later in the day, when I got there they had the tires ready and I waited less than an hour to get them installed and drive away.Excellent service and friendly staff, I will definitely be back.

Review №28

They are very fast and very friendly people i would suggest this place anytime you need something

Review №29

The people are super friendly, and helped me out a lot!! 10/10 would recommend.

Review №30

I had my car towed here knowing that it needed an alternator, and suspecting that it would also require a battery too. Well, it did. This was Saturday morning and they ordered and installed the alternator and battery and I picked it up about 4 hours later, and everything was great except for the codes, which cleared themselves before I could even get pulled off the property! They did great, just as they have the previous times I have been there.

Review №31

Great fast service! They repaired the heat in a Camaro (imagine the difficulty in getting the dash off!). Its now toasty. They did so well, we then took our Explorer in (the one a Ford dealer said worked as well as it was going to) and with one inexpensive repair - its now also warm and toasty! Great gentlemen, great work. Thank you!

Review №32

My wife needed her brakes done and our usual mechanical was unavailable for a couple a weeks so we tried Free Service...Brendan treated my wife like she was family.. They were fast and very affordable..Brenden went over all the charges up front with my wife and told her how long it would take and it was exactly as he said. Thanks Free Service..thanks Brendan..

Review №33

Very professional and courteous. Definitely recommend them!

Review №34

The manager and all of the workers were super welcoming when first walking into the store. Also, the repair times seemed like I walked in, and just walked right back out. I love the work they have done and my car drives just as good as new, and the prices are unbeatable. Best in town by far. Highly recommended for any of your mechanical needs. Wouldn’t take my car anywhere else!!!

Review №35

Since 1980 I have been a customer of this business, I cannot think of a time they haven treated me right.

Review №36

Easy to get to now that construction on road is done. Full service auto shop. Make an appointment for faster service

Review №37

About to hit the road for a 7 hour trip & realized we had a nail in our tire. Stopped over at free service tire. They patched up our tire in a matter of minutes. I would give them My business any day. Excellent service from a very friendly, timely and courteous technician.If you need something done in a jiff and done right I would recommend to go here!10/10

Review №38

Two years ago I began searching for another business to take care of my tire needs due to a change of manager and the lack of customer service. I visited the Boones Creek location and was not disappointed. I highly recommend this location as they are able to service your vehicle along with tires. Thank you Josh and Richard for your kindness and always being a phone call away,

Review №39

These guys are great !!! I had what I thought was a low tire . It had 0 pounds of pressure when they checked it. They initially told me that they were booked solid for today . But after they checked the tire , one of the guys stayed past his shift to fix it because he didn’t feel it would hold air until tomorrow. So thankful for them. I will definitely be taking my business back there !!! Great people with awesome customer service!!!!

Review №40

Free Service is typically good but the Boones Creek location is a joke. Will use Free Service again but not this location. Many better options to choose from.

Review №41

Josh, the manager, is great at of the customer. Recently visited due to.tire issues on a fleet vehicle. They were able to get me 4 new tires and work me in despite being very busy. Great store!

Review №42

I highly recommend Free Service Tire in Boones Creek. All of the staff are very knowledgeable and courteous. I recently traded vehicles and took the new one there for an inspection. Richard, one of the mechanics there, test drove and found an issue with one of the rotors, which he repaired on spot. Thanks Free Service Tire of Boones Creek!

Review №43

Our first time here we got our tie-rod fixed and we where in and out they didnt waste our time or overcharge us to fix the problemSecond time we came we had a coolant leak and they got it fixed fast with friendly servicewe plan on being back asap to have our heating and air conditioning fixed!Very nice and courteous staff they are a pleasure to speak with!100% recommend this place over anywhere else!

Review №44

Free Service is a top notch shop. I stopped in for an oil change with my family today and the staff was friendly, informative, fast and accommodating. Not only was the service prompt, but the price was the lowest around. While there, the restrooms were very clean and the waiting room tidy. I highly recommend this business for your automotive needs!

Review №45

Here in town and decided it was time for my tires to be rotated, looked online and this was the first to pop up and I decided to give it a try. Aaron and the other staff here was awesome! I was greeted as soon as I walked in the door and they got my car in right away.

Review №46

Great service. Highly recommend for all your vehicle needs.

Review №47

Disappointed. Service was a lot more costly than expected, tires werent rotated with costly alignment, discount card I purchased from Free Service wasnt honored. Boones Creek location, Ive dealt with Free Service for almost 40 years, if I do go back it will be to another location.

Review №48

Great experience, as always! A shop that never disappoints me. Great people, and a quality of work, that I never have to question! Its a great feeling, to drive, with confidence, due to their service.

Review №49

Needed a flat fixed done,needed a new battery installed in and out 10 minutes fair price.

Review №50

They are great! Went above and beyond to get me back on the road. Great service and super friendly staff. Can’t say enough how appreciative I am of their help and service.

Review №51

Limped in there and was Greeted by manager and both employees Quick and Super fast and nice told me what I would need to fix my car to keep from eating a tire a week,even though they didnt offer that service. No pressure just put my spare on FREE OF CHARGE!!!! WILL RETURN WHEN CAN GET TIRES

Review №52

They had my car in and out. They also took care of some other issues found free of charge

Review №53

I’ve personally have brought 4 cars in this location for service with no issues. My wife brought her car due to nail in tire and they charged her $34! I reviewed bill and they double charged her for balancing the tire. Mailing me a refund for double billing but my wife is very upset thinking that you take advantage of women. Not a pleasant experience at all! No more “Free Service” for us anymore.

Review №54

Josh was very courteous and professional. Excellent service was provided in a timely manner. I highly recommend this company for all your auto needs.

Review №55

Needed to get an oil change and Aaron was great! I was in and out in a jiffy, and able to get on with my day! Thank you Aaron, for being so helpful! Highly recommend!!

Review №56

Great service at a good price. Easy scheduling and a convenient location. What more can you ask?

Review №57

Excellent service! Josh is great! Always makes sure I get in and out in a timely manner and the technicians do great work! Highly recommend!

Review №58

Josh and the team here are the best in the business hands down. They always make sure to go above and beyond. I can rest easy knowing my car is safe for my child and I

Review №59

Had a blowout on the highway right before the exit where this shop is located. They checked stock for a tire that matched my car and gave me a quote (which was EXACTLY on par by the end of my visit). The team had me back on the road WITHIN THE HOUR even though they had multiple cars in the shop when I arrived. All the staff was courteous and helpful. Couldn’t have asked for a better solution to my chaotic situation!

Review №60

Thanks to Aaron for being an amazing manager. He’s so personable and really gets to know his customers!

Review №61

Just went in to check my engine light and Aaron was awesome he explained everything to me who knows nothing about cars and the foxes the problem for me! Thank you free service and thank you Aaron for your knowledge and friendliness!

Review №62

First time I went I needed new brakes, they were great in helping me and even got the price more within my budget. However, ever since, my brakes squeal and squeak horribly, despite being brand new rotors and all. I went back for an oil change which was expensive. I went back when I needed an oil change yet again, just to get told I had to make an appointment and come back. I guess Ill just take my business elsewhere, like Jiffy Lube who does oil changes for far less, far faster, and no appointment.

Review №63

Josh and his team go out of their way to work me in when my schedule is hectic. They never miss a thing!! Great service... A++

Review №64

The staff is very friendly and will get you in and out quickly. I needed to get some things taken care of before a road trip and was in a bit of a time crunch between my job and my departure date. They got me taken care of with days to spare. Prices were more than fair and service was very thorough (they checked more than I expected and gave me a written report). There was absolutely zero up-sale pressure for work I had not come in for. I threw them a small curve-ball upon arriving for my late afternoon appointment. I asked for an additional small job beyond what I previously discussed with them and they very graciously agreed to do it and did not charge me for it even though I was in the shop at the very end of their work day. This was my first visit to this shop and I will definitely be returning the next time I need auto maintenance. I recommend you give Brendan (store manager) and his crew a try if you value fair pricing, professional and courteous service, and quality work. They will treat your car like it is theirs. I cannot say enough good things about the service at Free Service Tire Company at 2691 Boones Creek Road. They are my new go to auto shop.

Review №65

We’ve been taking all of our vehicles to Free Service for 14 years. Service is usually good, prices fair. I liked it a lot better before it was sold to another company. Attention to detail doesn’t seem to be there anymore. As an example, I noticed a burned out taillight as soon as I picked up my car from servicing yesterday. Definitely expected Free Service to catch something like that😟.

Review №66

This is the first google review I have ever made! I was so compelled by their kindness and service. I am nurse from asheville and my Volvo got a nail in the tire. I really am uneducated about cars and tires. I asked people I really trusted for the best tire service in the tri cities and they said this place. I was really impressed and so thankful to go. Overly kind and thoughtful! I will be back to get tires soon!

Review №67

I went in to get my oil changed in my 2018 dodge caravan and was treated with nothing but kindness and ease. Aaron was happy to help, and it was quick service.

Review №68

I had an absolutely amazing experience today at Free Tire Service in Boone’s Creek! I have a Ram 3500 quad cab long bed dual rear wheel truck. I needed 6 tires mounted and balanced, and a front end alignment. Not only did they have the right rack for my size of truck, which many don’t, they worked around my busy schedule and were some of the politest people I have ever come into contact with. Amazing front desk manager, and an efficient and polite technical staff making the magic happen. I really couldn’t have had a better experience anywhere else.

Review №69

This is the place you want to go for routine vehicle maintenance. It’s clean, the people are friendly and professional, and they do good work. Joshua takes time to explain things well. It’s better to schedule an appointment in advance, and it will take a little longer than a quick in-and-out oil change place, but you’ll get a better vehicle inspection and free tire rotation included. Definitely recommend.

Review №70

This place us great. Awesome customer service and great technicians they had me fixed and on my way in no time.

Review №71

Very good work very fair rates

Review №72

Josh was professional and got me in with no issues. Nice clean place. I’ll be back again.So..... I came back. This time with my wife’s Jeep. Again, I met Josh, and again I got the same great service and respect from him and the other guys. Even with Synthetic Oil, a tire rotation and a thorough check of everything, it was cheaper than the dealership cost. I keep on top of my vehicles and I’m usually aware of things that are “getting close” to be repaired. They found them and gave me recommendations and options to get them done.Also..... the one thing that gets me at other shops, is the conversations they have amongst themselves about customers. These guys never spoke ill of any customer or had any lewd comments to say. They kept it professional.Considering all this, I will be back again.

Review №73

Purchased 4 tires yesterday with one of the best experiences. Staff was very personable, professional and made me feel welcomed. They went above and beyond on checking additional items while changing tires and informed me of other maintenance to be prepared for down the road; but never felt pressured with purchasing these services. They where great at educating me on what services they performed and why. Oh and did I mention that no one else was close on the price!!!

Review №74

Pretty awesome customer service they got going on over there. Neal and Josh big proos to you both as well as the 2 older gentlemen in the shop! Very kind and nice people! This will definitely be the only mechanic I go to from now on

Review №75

Very honest place to do car is old and very used.they told me that the oil change was no charge,but the lube job would not fix the problem in the front of the car(fair enough for me).

Review №76

Great folks here. Hit something at the I26/Boone’s Creek disaster. They went above and beyond to help me out in the pouring rain. Will be taking my personal vehicles + fleet vehicles here from now on. Couldn’t ask for a better business to deal with.

Review №77

This is the friendliest car place I have ever been to. I walked in with the tire pressure light that had come on four times in the past month, and it was the same tire that was low every time. I knew something was up. Although I did not have an appointment, I was able to get the tire checked (which had a screw in it), repaired, and discussed the condition of the tires with Brendan and he answered any questions I had. I will definitely be back and it will be my go to place for maintenance and help in the future.

Review №78

Ive used Free Service in Boones Creek since they opened. Ive used them for tires on 4 vehicles, as well as regular maintenance and several times after breaking down. Always clean, easy to work with, and fair. Good communication and great service. Most projects have been cut and dry...they do X and I pay X. Easy. But a few times they have gone above and beyond in small ways. I recommend Free Service. Good guys.

Review №79

We have been servicing our vehicles at Free Service since they opened. They’re wonderful people who have always taken care of us. I called this morning to see if there was any possibility to get my oil changed and tires rotated that day, and they squeezed me in (happily, I might add) a few hours later. The service was done in just under an hour; their pick-up service is great and so helpful during the day. We highly recommend them!

Review №80

This branch of Free Service Tire Company is great. Ive had work done here several times on multiple cars (oil changes, brakes, engine work). Twice theyve done small jobs completely free of charge. The other times, theyve done quality work at or under the price I expected to pay. Its my go-to service center, and I dont see that changing anytime soon.

Review №81

Very professional, and helpful! Got me in the same day to service my car.

Review №82

Fast great service, highly recommend.

Review №83

Very professional, great service and friendly faces. Would highly recommend them. Thanks guys!

Review №84

Friendly people, great prices, and fast service.

Review №85

Pulled in needing some work done during a short visit with family. Joshua took excellent care of me. He was extremely knowledgeable, professional and courteous. I explained that I needed to get back home to Ohio and thanks to him and his fine work, I not only made it back but havent had any problems since! Its hard nowadays to find great service with no high pressure unnecessary add on items being pushed on you as a consumer. I never felt that sort of thing there. He also treated me with respect and didnt treat me any differently as I was an older woman, living on a fixed income and desperately needed an honest mechanic. Glad I found him! Josh, you were a Godsend! Thanks again♡

Review №86

Been here a few times with the company I work forThese guys are the bestFriendly and funnyThey get the job done quick and easy

Review №87

Went there for a tire alignment and the were quick and did the best job I had when it comes to an alignment!Josh and his crew are “standup” guys and I assure you, you’ll pull away from there feeling like they couldn’t have done anything else to make you happy!!

Review №88

Excellent place to get work done. Staff is very friendly and helpful. Even applied coupon without me asking. Took a look at our things for me without charging. Great place definitely recommend.

Review №89

Let me start by saying that not all Free Service Tire locations are created the same. The guys at Boones Creek are top notch people and after being absolutely ripped off at another location I was treated like a long time friend as soon as I stepped in the door here. Both the manager and assistant manager were exceptionally professional and expedited a solution to a giant mess that I was left with courtesy of another Free Service location. Ive had work done at Boones Creek previously and was equally impressed with the work done then. This is what led me to try another location since I was under the impression that I would receive the same quality service anywhere that I went. Take it from me, you wont find the same service anywhere but here.

Review №90

Free Service has a great team up front and in the shop. Any questions that you have can get answered in person or over the phone. I definitely recommend scheduling your next oil change at Free Service and seeing what they can do to fix the problem you might be having.

Review №91

Very nice people. Work done right and on time.

Review №92

The guys at free service are always super friendly and helpful! They do excellent work no matter what issues youre having with your car. I will happily recommend free service to all my friends and family.

Review №93

Great service, friendly and knowledgeable staff, would highly recommend!

Review №94

Josh the manager is amazing and super knowledgeable and they provide excellent service. Highly recommend!

Review №95

Amazing staff and exceptionally amazing manager. Best work around!!!

Review №96

I am the owner of a small business that provides delivery services. One of our drivers ran over a piece of metal in the road close o this business and managed to pull into their parking lot. They got us fixed up quickly so we could finish our deliveries and the price was great! They took great care of my driver and our company vehicle. The service was quick and effecient and I couldnt be more pleased. I stopped in to thank them for a job well done and to express my gratitude for fixing our tire so quickly. Good customer service all he way around. Great job !!

Review №97

Took my car in for routine oil change, great service, very helpful staff, fair and clear pricing!

Review №98

Great place, friendly, efficient, and reasonably priced. Check them out.

Review №99

This place is incredible. Josh and the guys turned our bad day into a great day with their friendliness, quick service and courtesy.The world needs more helpful teams like the one that works here. Great job guys!! Thanks for the boost :)

Review №100

The guys here are super fast and super friendly, I am really glad I stopped here today!

16 Photos
4.9 Rating
  • Address:2691 Boones Creek Rd, Johnson City, TN 37615, United States
  • Site:
  • Phone:+1 423-491-8134
  • Auto repair shop
  • Auto air conditioning service
  • Auto electrical service
  • Brake shop
  • Car repair and maintenance
  • Muffler shop
  • Oil change service
  • Tire shop
  • Towing service
  • Wheel alignment service
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–6PM
  • Sunday:Closed
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Oil change:Yes
  • Mechanic:Yes
  • Restroom:Yes
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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