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Visionworks Glensford Commons
131 Glensford Dr #105, Fayetteville, NC 28314, United States
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Visionworks Glensford Commons
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Review №1

I had a quick question and they was going to make me wait behind a bunch of people. Why make someone waste their time waiting behind people, sitting there just that person to leave. Then a grey hair lady came to help but she was talking to me like I was fukn slow telling me about putting something in a tray when I did not ask about any of that she didnt ask me anything just started talking to me like I was slow. I just needed to know if I had to have cash the same day. I never had my eyes checked so I have no clue how things work in eyecare

Sh
Review №2

I have tolerated many situations with grace when I should of walked but this was when I should of walked. Totally disrespected because I walked in at 5:35pm after my appointment . I understand you want to go home but you dont have to be rude. You close at 6pm.

Je
Review №3

Walked in to look at frames and old gray headed woman immediately came up to us and asked if I was buying anything. I said I didnt know that I wanted to look at the frames for my prescription..She said that we needed to go back to the door and she went over some rules of trying on any frames and I can not tell you how rude and unprofessional she was to us. I went to grab the tray and she snatched the tray back from my hand. I will never buy anything from this place for the way I was treated or return. Apparently this has happened alot there. What a horrible place.

Br
Review №4

Went to get a prescription next door for new glasses, decided not to purchase anything at this location because they wouldn’t allow me to try on frames with out having a mask on the whole time. How does a frame reseller expect people to purchase at their store when the customer can’t even see if the right pair of frames looks on them. I understand that we have to wear a mask indoors. But if I’m more than 6 ft away and attempting to buy a product I’d have to wear for a long time, I don’t see the issue of letting people remove the mask to try on frames.

Ri
Review №5

*RUDE*Ive been nextdoor for my exams many of times and was always satisfied, its unfortunate they are connected to this place. They have some unbelievably rude employees. I waited 30 mins for one lady to get done with some customers to ask if I can just grab the glasses since its only a pick up, no fitting or payment was needed and I received nothing but attitude. Took her litterally less than a minute to hand me the glasses from the drawer but was incredibly rude about it. Read some other reviews and youll see a pattern. Go somewhere else for your eye wear needs.

Ge
Review №6

I took my daughters here for glasses and was given amazing service by Sheila. She went above and beyond for us. I got a much better deal than I ever have at any other optical store. The selection was amazing and the service top notch. Thank you Sheila!

Is
Review №7

I recently just purchased my first pair of prescription glasses and contacts from vision works. My experience there was phenomenal. Their associate Jacob was a great help. Jacob sped up the process by providing us with several frame styles and cost effective prices. I will definitely be shopping there in the future! Thank you Jacob!

Ga
Review №8

Ms. Sharone went above and beyond when helping me. I cannot speak highly enough. Thank you so much for your help!

Ta
Review №9

Jacob was very helpful, patient, and professional. He helped me choose the best glasses and sunglasses frames for my face. He did not seem to be rushed or bothered with me asking him questions or trying to choose between frames. He made my visit there so easy and pleasant. Thank you so much, Jacob!!! I appreciate all of the staff for making sure the store and glasses stayed disinfected and within the CDC guidelines for protecting all from the virus. Great Job VISIONWORKS!!!

Aa
Review №10

Worked with Sharone to get a new pair of glasses. Its been 2 years since I had a new paid but she helped me find something I was comfortable with and add only the needed additions. The glasses also came extremely fast.

An
Review №11

I had a wonderful experience at Visionworks on Friday. Sharone helped me be fitted with the perfect glasses. I was very pleased with the service I received.

Mo
Review №12

I had an amazing experience. The first time was in 2019. I received great help and amazing advice far as finding glasses. The second time was today 2/26. I was helped by Jacob (he multitask well) he assisted me and also gave me his input far as style of glasses. He has great patience , clear, and understanding. Great customer service. I know who to ask for when I return again.

Qi
Review №13

I stayed here for three hours to get my first pair of contacts and left with more questions than answers. No one let me know about the different options available so I left with something I was unhappy with. The nurse that was supposed to be training me spent more time on the computer then helping me figure out the contacts. It seemed like they over booked for the day because even though I waited in the waiting room for over an hour to be seen the doctor, he was clearly rushing through his time with me. They were very unorganized as I also had to keep repeating the information that should’ve been in my file, to multiple different people. I’ve been coming here for years so it was disappointing to see them go about business this way.

Ro
Review №14

Very quick and friendly buying experience! Not to mention the price for two pairs of name brand glasses saved me over $500!! See Sharone when you visit. She’s amazing! Thank you!

Ra
Review №15

This was my first time getting contacts. Jacob was really helpful, gave great tips and had great customer service! I ended up leaving with a new pair of glasses and sunglasses. He was patient while I looked for my frames and he kept me within my price range and explained all my options to me. Highly recommend vision works and Jacob!

Mo
Review №16

Upon entering I was greeted by Jason who checked my temperature and explained to me the covid-19 precautions. Jason then came over and assisted me with picking out different frames and was of great help as well as very patience. He is also very professional and you can tell he love what do. He explained to me very thoroughly what my options were with the purchasing process. My experience picking out and buying my glasses was nothing short of excellent. Thanks Jason for everything!!!

As
Review №17

Needs to update insurance companies with correct hours as well as their Google...got off phone with insurance company and got to door at 613 and was told they are closed when everything is advertised for 7pm. Was looking for someone open after 6pm due to working hours during the week that is in network with my insurance.

Ny
Review №18

I had a wonderful experience at vision works thanks to Ms.Shelia!!! She is extremely helpful with picking out and purchasing frames and shes is wonderful to interact with. I will definitely come see her again!

Fe
Review №19

Went in for glasses with a prescription from a different office. Jacob was super patient and helpful with my 9 year old. He was not liking having to have glasses for the first time and Jacob made him feel comfortable and was very supportive. I will with out a doubt bring them out business in the future.

Ch
Review №20

They have a great selection of frames to choose from people are polite and friendly very helpful its a safe clean environment and when you go there ask for Sheila shes awesome she helped me find the perfect pair and it was a quick and easy process

je
Review №21

Jacob made my experience at Visionworks exceptional. He was very knowledgeable, gave multiple options and a pleasure to spend time with. He had me in and out in less than an hour to pick out frames and decide what type of lenses were best for me. Employees can make or break a business. I would not think twice about going back for my next set of glasses and that is simply due to the customer service I received from Jacob.

Ti
Review №22

Today I just purchased a new pair of prescription glasses from Visionworks. It was my very first time going into this location and my experience there was phenomenal! Their store representative, Sharone, was very helpful and she provided me with such amazing customer service support. Thank you again Sharone! I will definitely be shopping again at this location in the future!

Er
Review №23

My sister took my son here to pick up his glasses and JACOB was so amazing!! As I watched on FaceTime, he helped my little man pick out some pretty cool new specs!! He was so knowledgeable and helpful!! Even though we recently relocated, I will definitely take the time to revisit here for my sons annual checkup and glasses pickup!! Thank you Jacob for all you have done to make this an AWESOME experience!!

Vi
Review №24

First, I was extremely impressed with the cleanliness of this facility. The employees ensured to enforce all customers follow all safety guidelines put in place by the CDC. Its hard to feel safe in a public place during the pandemic. The employees here did an excellent job. This was my first time selecting glasses. Jacob offered to help me if I needed it. I thanked him, continued to look around, and select glasses on my own. When I was finished, Jacob promptly took me to his desk to assist with my final selection of glasses. I tried on what I had picked and they were okay. Jacob went over, quickly selected 2 pairs, and brought them over for me to try on. They were both perfect and exactly what I didnt know I wanted. He helped me chose special features for my glasses according to my daily needs. Thanks again Jacob for your help with selecting my first glasses!

Bo
Review №25

Today my husband and I came to Visionworks to order him new glasses and Sherone was awesome. When we walked in she came over took our temp and gave us sanitizer. She explained to us what our part was in keeping the glasses clean and everyone safe . She took all of our insurance info then we looked around for what he liked picked out a few and she was at the table waiting. When she could tell we had finish she let us know she was ready when we were. It was very nice she was great. Had a great first visit. We will absolutely be coming back next year.

su
Review №26

Best service in town! As someone who have used lenses my whole life, I am so happy I find this store! Jacob help me and my father, he make us feel we were in the right place! His knowledge and costumer service was the best part! Very happy to be a visioneorks costumer now!

ja
Review №27

Jacob was wonderful! My first time there , he was pleasant and was patient with me in choosing the best frames for me. Also assisted me with the better deal for my financial situation.

K.
Review №28

I went into the location not sure of what to pick out. I’m horrible at picking out glasses and generally stick with my same style and shape. I’m trying to step out of my box but I still cannot find anything I think would compliment my face.Then I spoke with Sheila and she steered me back around to the beginning of the selection picking out several frames to try on that I clearly overlooked. The two she picked out that I was like idk about looked fabulous on me and I ended up getting both pair. She has a great style for picking out frames. She was super nice and professional the entire visit. She made me feel comfortable shopping with her.If you ever need help with fashionable frames ask for Shiela she really knows her job and does it with a smile and maybe a joke or two. She was fun working with.

Ny
Review №29

I visited Visionworks yesterday and had the greatest experience with Jacob! He worked with me to find the perfect frames and deal for both them and my contacts! Definitely will be back! Thank you Jacob

Al
Review №30

I visited the store last week with my daughter and granddaughter. And As soon as I walked in, the lady yelled Stop right there! And she took my temperature. My daughter and granddaughter came in after me, but my daughter said she felt a weird vibe from the two ladies that were there. In other words, we didnt feel welcomed. Never even gave us eye contact.She was looking at a piece of paper the whole time. We just turned and left. Customer Service skills are lacking

Be
Review №31

Helpful. Knowledgable. Professional. Efficient. Was our best experience ever. Sheila was the BOMB!!! She even fixed my old glasses by replacing my nose pieces because I expressed to her they would not stay n place. Replacing them with a different material type. And straighten the side legs so they would be level and my eyes in the center of the lens. Which she did not have to. The kindess and courteous that we were shown was out of this world. See u soon Sheila for those new glasses.

Ki
Review №32

Jacob was very attentive, caring, and informative. He was patient and kind. He made my visit one worth bragging about. I will be recommending my family and friends to Jacob. Thanks, Jacob. I love the glasses.

Gr
Review №33

I was very satisfied with the level of service I received, Jacob was very professional and made sure that I was taken care of. Highly recommend this shop for your eyewear needs. Not only do they have a large selection but great customer service.

La
Review №34

Jacob was very helpful at Visionworks. This was my son and I first time here. Everything went very smoothly and he explained frames/pricing clearly. I’m very pleased with the service given. Thanks Jacob for making it a pleasant experience.

Ed
Review №35

My wife and I had a wonderful experience from start to finish. Our Eye Dr. was right next door and him and his staff were so friendly including the Dr. He just made us feel like we had been his customers for years. Upon entering vision works we didnt know what our coverage offered so we stood to the clearance frames and tried to stick to a budget but then we met Ms. Beautiful, friendly, funny, understanding, educated stylish Shiela. She took the time to walk us through our plan coverage detail by detail, found us some better quality frames and all the bells and whistles we needed and were covered for. Cant wait to go pick our glasses and for our next appt in a year. You guys rock

Ka
Review №36

Jacob was awesome!!!! He helped me pick the perfect pair of glasses that fit my face very well. The experience would be a great reason to recommend Visionworks to everyone I know.

Kr
Review №37

Kathleen was so kind and helpful and sweet! I hope she assists me and my husband every time!! Will be going back because of her!!

Jo
Review №38

Jacob was great in helping me find a pair of frames I liked. He was very attentive and even called my insurance to make sure what I’d be covered for when I asked. He was very informative and showed me all the different options in lenses I could get. Will definitely continue to use vision works for all my glasses needs

Ma
Review №39

Jacob assisted me with ordering glasses and contact lenses. He was very professional and kind, he also was very knowledgeable and very helpful in assisting me in making my decision for my contacts and glasses. Great experience. I will be back.

La
Review №40

Jacob was a pleasure to work with. He was super helpful and attentive. He helped myself and my daughter pick out our glasses. You can tell that he loves what he does! Thank you Jacob you have a customer as long as you are working there!

Ja
Review №41

Jacob was awesome. Fast process on both doctor and store side. Got my new frames coming in and even fixed my old pair for me with no additional charge! Thanks guys!

Ka
Review №42

Great store with all the best eye glass brand options. Very clean and well maintained. The woman who greeted us seemed overwhelmed with all the Covid-19 rules and restrictions she had to tell me about and was definitely short when answering questions but once I chose the glasses I wanted, Jacob, made up for it with his kindness, patience and amazing customer service! He was also extremely knowledgeable about different eye glass sizes, styles and helping me choose my new glasses! I walked out happy with my purchase and cant wait to receive them!! I absolutely recommend this store. Ask for Jacob if you need to shop here and need help!!

Br
Review №43

Great experience. Staff was really friendly. Poor things were under staffed but still managed to get everyone helped and were polite the whole time. I was helped by Jacob. He was very helpful. He explained everything in detail and got me everything I needed.

Ta
Review №44

Very welcoming and clean. Jacob helped my daughter find her very first pair of eyeglasses and also saved me a lot of money by working out the 2 deals they had going on and applying a coupon for me.

Ru
Review №45

We have purchased eye glasses from VisionWorks for years, so it seemed natural to purchase our daughters glasses here.This review is in no way a reflection of our treatment by the folks working there. Theyre fantastic. Very helpful, attentive, and have always replied to our calls.However, we have been waiting for 3 and 1/2 weeks for our daughters glasses. Apparently there was a mistake at the lab. The order is now a rush job and the glasses will be shipped directly to our home. We havent received any indication as to what the mistake was, but its just upsetting considering these lenses and frames are for our daughter, and considering LensCrafters couldve had frames and lenses ready within a week.

Ki
Review №46

Jacob at Visionworks is an incredible asset to the company. Very knowledgeable and professional. I have purchased my eyeglasses from this location for years and because of employees like Jacob, I will continue to do so. Awesome service!

Sa
Review №47

We always have a good experience here. Jacob was professional and to the point. He made everything easy and simple for us. Highly recommended.

Ro
Review №48

Very happy with customer service from jacob. Fast friendly and very knowledgeable. Made our experience smooth and hassle free.

Ni
Review №49

I want to give a special thank you to Jacob for his patience and kindness in helping my nephew get his first pair of glasses. This was a great experience for him.

Je
Review №50

Great customer service. Jacob spent a lot of time making sure I had the perfect fitting frames!

La
Review №51

This is the first time Ive been here and Ill be back. Needed contacts and glasses for my teenage daughter and Jacob did a wonderful job helping her. He also let us know how we can save money and called to get all the details about our insurance. Great experience and I will return for my glasses.

Sh
Review №52

Just recently ordered glasses from this establishment and the prices arent worth the service. The only reason I offered two stars is simply for the fact the initial representative, Jacob, I worked with was so kind and thorough. I literally spent $800 here and neither pair of my glasses had a cleaning cloth. I have never ordered a pair of glasses from anywhere that didnt provide me with one. Secondly, my husband went to the establishment yesterday and advised the representative of our order, however she still only gave him one pair of our glasses. So I now how to go out of my way again to pick up the remainder of my order. I am beyond upset and agitated. I wish I had read the reviews before spending my money because I would have definitely spent my money elsewhere.

Le
Review №53

First time here on 11/28/20 and I loved the service. From the recepcionist, to Dr Kerry and picking out the frame with Jacob, everything went smoothly. Kudos to Jacob on his customer service. Very professional and nice. They have a system set up where you put all the frames you like so that after you touch them they are sanitized and put up by the employee. This way, with covid, you know they are safe to try. Jacob made the experience enjoyable. They also have a large amount of beautiful inventory and the prices are really good compared to what I have paid in the last two years somewhere else. Glad I gave them a try. Recommend 100%.

Re
Review №54

Jacob was amazing 🥰 he had all the answers I needed then some definitely gonna send anyone that needs glasses to him. He was great

Au
Review №55

Was in and out quickly. Got contacts and ordered new lenses for my glasses. Thank you, Jacob!

Do
Review №56

Its awesome that the eye doctor is right next door. Everyone makes you feel at home. They have a huge selection of frames to choose from. I highly recommend them.

St
Review №57

All the employees were so respectful especially the one working with us, Jacob. Fitting glasses was a breeze and they made sure to concern themselves with every aspect of my familys glasses to make sure they would fit correctly. I would definitely go here again!

An
Review №58

I thoroughly enjoyed my experience while getting new glasses. The place was clean and it made me feel a bit more safe. Usually the process is a little boring for me too and I thought it was going to be a little bit stressful due to the situations going on. An employee named Jacob made it way better though. He was very nice and made the process of picking new frames less boring. I definitely recommend going here for new glasses.

Ni
Review №59

Great Customer Service Kathleen was Awesome!!!

A1
Review №60

Before my visit with Dr Kerry Reeves and the associates at visionworks, I couldn’t see jack squat! Now that I have my new glasses 👓 I can see people and there bullish!t coming a mile away. Thank you Dr Reeves 🤓

Th
Review №61

My overall experience was great!! Jacob was super friendly and very helpful with providing me with the best recommendations for my eyesight! Great atmosphere, fast and clean service especially during Covid-19. Would defintely be back for more glasses in the future!

Me
Review №62

Sheila was wonderful with helping me stay in budget and pick the right glasses for me.

br
Review №63

Best place ever, rates are amazing, staff is the absolute best I’ve ever experienced with customer service and doctor is great and the most accurate optometrist I’ve had work with me. Strongly recommend. They will not disappoint.

St
Review №64

I am so upset to the point of tears. It goes all through me when you need to make a purchase and a business takes advantage of a customer only using us for their benefit for the moment. I had an uncomfortable feeling when approached by Jacob who was the sales associate that helped me. My funds are very low right now due to me trying to catch up after being sick w covid during the holidays and I CLEARLY stated this when making my purchase. He questioned me when I was trying to check my account and belittled me as if I shouldnt have even stepped foot in that place. He was irritated that I only wanted to pay for 6months of contacts not the whole year and told me I would be eligible for a $50 rebate. After much convincing I finally budged and got the whole year. The minute I got in my vehicle I went online to put it for the rebate, well you have to wait till the contacts are shipped to you. I w as never informed of that. Well I just received them and of course followed the steps and the website is saying only eligible for a $30 rebate!!!!! I called and was just now told it depends on the brand. That is so disheartening and frustrating. I feel completely taken advantage of and will NEVER be coming back. I am extremely baffled with the lack of customer appreciation and how stuck up the employees are with every step and experience Ive had with visionworks.

je
Review №65

I am still waiting on contacts I ordered on Jan,3,2021 and I’m still waiting as of March, 2,2021. I’m still wearing the trial pair I got in Dec, 2020 so they are not good with lead times and truth as every week I call and I’m told the the week. So I did go to Sams and order another 6 months worth and it is a 2-1/2 week lead time with half the price so after I get my contacts from Vision Works I will never ever use them again!!

Ma
Review №66

Great place for your eye wear needs. Amid the social distancing, April listened to what I wanted in my glasses and picked several for me to choose from. Her pick ended up being my absolute favorite and I love my new glasses! Now if only picking hairstyles were this easy... :)

Br
Review №67

I went to Vision works to purchase a new set of glasses 1/11/20. Lisette was the young lady whom assisted me. She was very professional and helped me tremendously. Also, she was in no hurry and took her time to help me find the Right pair of glasses I needed. She really cared that I would be happy with the selection of frames I chose. I am really pleased with my glasses. More so I am pleased that Visionworks has such a wonderful employee to work for them.She should be recognized for her compassion for her customers and goes over and beyond to help others. I had a question about my glasses 3 weeks later and she called back to be sure I was satisfied with my glasses. Thanks Lisette for making my search for glasses which I was dreading a pleasure. Thank you Vision Works for having such a grand Employee.I will most definitely tell others what wonderful experience I had looking for glasses. I will send others to you. Thanks a Million. Truly

Mi
Review №68

Thanks to Jacob I found the perfect glasses. He was very friendly and very thorough with explaining everything my insurance will cover. I will be back for my second pair!

le
Review №69

I drove an hour and a half to this location specifically because they take my insurance. I called this location originally and they told me that they only made glasses but that I needed to see the doctor next door for my exam. they gave me the phone number to that doctor. I called the doctor next door who was incredibly nice and very helpful and his staff was also.Then I went next door to this business to this to get my glasses made and was very abruptly and rudely told that I didnt have an appointment which no one ever told me that I had to have. After several minutes of disgruntled ho humming she finally decided that I could wait until they could see me which Im perfectly okay with. I did drive an hour and a half to get here so Im not want to drive back without glasses.After sitting there for several minutes and witnessing various very rude and condescending exchanges with other customers it became very apparent that I was not going to have a good experience picking out glasses here.An elderly gentleman came in looking for some eyeglass cleaner, the staff member was very condescending to him. A second staff member came up to where he was standing to get some gloves and paper towels and things that would laying on the table and he said a polite exchange to her about having a good day and she said Ive been better. He said Youve been better but have you ever been worse?. She very nastily replied No, Ive never been worse. and just walked away. This was the staff member that had previously been helping a customer pick out glasses, I definitely didnt want her helping me.I decided that this was not the place for me to get my new glasses.I told them I would just go someplace else as I was walking out. I did go back to the eye doctor next door and tell them how incredibly rude and disrespectful and unprofessional that this staff had acted not only toward me but to every other person that was in there.The worker at this business saw me through the glass window talking back to the eye doctor staff and obviously knew I was complaining about them. As I was leaving the eye doctor, the staff member came out after me and asked if I wanted a card so I can call back and make an appointment. I told her no I did not.They had an opportunity to have my business and they didnt want it.Again. I drove an hour-and-a-half specifically to come to this eye care center to use my insurance and Im leaving here with no glasses because this staff was so incredibly rude and disrespectful to every single customer that came in there that.

Ch
Review №70

I purchased a year supply of contact lenses from this location. The salesperson informed me there was a $100 mail-in rebate. When I attempted to redeem the rebate, the manufacturer said there was no rebate on that model. Im not even mad at the salesperson, I understand that mistakes happen, but the store claims there is nothing they can do to remedy the situation - no rebate, in-store discount, nothing. That is a poor way to treat customers and a bad way to run a business.

He
Review №71

Exam side great ! To get your glasses side is horribly slow. Make sure you have A lot of time

Be
Review №72

Jacob is an amazing apprentice. He is very helpful and knowledgeable. He assured me that he would be able to meet my needs. Im hopeful that he is right and that I will love my glasses. I will be updating this review when I receive my glasses. Update..the first pair did not work out for me, however, Amy was able to help me on the second attempt, and I have a pair of glasses I can use. I do not love them because the lenses can be seen protruding from the tops of my frames. My prescription strength increased and Visionworks was unable to make the lenses thin enough for the frame. Overall, Im satisfied as I am able to see and so thankful.

Mi
Review №73

I gotta tell yall, JACOB was the person of the hour! I dreaded getting another pair of glasses because they cost too much, even with my insurance. Then came Jacob! He broke it down for me: retail price and price after insurance. DUDE!!! I was just...I was happy and upset at the same time. Where was that price this whole time?! Thank you visionworks, thank you, Jacob. I am so glad I went by today.

Il
Review №74

We always receive great service. Jacob is kind, personable and very helpful.

Sh
Review №75

All of the staff are very rude. They all seem to hate their jobs and it’s a hassle to try on glasses. They limit how many pairs you may try even though they have suggested some of those and use those towards your number allowed. Picking up my children’s glasses was not better. I was asked to provide photo identification for the kids and if I didn’t have that, a birth certificate! I refused an got their glasses anyway. Would not recommend.

Jo
Review №76

I visited visionworks during this pandemic so of course things were a bit different, I was handed a tray and allowed to pick 10 pairs of glasses to try on. Masks had to be worn so it was difficult to see exactly how well a pair will fit, but I made do. This location has a large selection and I had no problem finding something I liked. The two ladies that greeted me were a bit short, friendly but not very customer service helpful and the man who helped me try on the pairs I chose, Jacob, was very pleasant and helpful and most of all honest. He gave me a nice break down of all the prices and add ons to fit my eye glass needs and when asked for his opinion he was straight forward and told me what looked good and what didnt. I would rather have a person tell me a truthful answer than just try to sell me something so I really appreciated that. All in all it was a good experience and I will return again.....,,

Br
Review №77

Ms. April is the best she is very professional and knows her job very welll!!

Ja
Review №78

Jacob was professional, friendly, and really helpful in picking me the right glasses frame for my face. Would give him 100 stars if I could!

Na
Review №79

Great service. In and out! Highly recommend 😊

Sh
Review №80

Jacob was super friendly and helpful. Made buying glasses for the time a fun and relaxing experience.

Ta
Review №81

Jacob was great. Professional, friendly, and helped us find the perfect pairs of glasses.

K.
Review №82

Awesome staff and good selection. Kathleen was so nice and helpful. My daughter and I looked for a very long time before finding frames each of us chose to purchase. She thoroughly explained the benefit of various options and helped me find the type of frames that I like which are often difficult. I will return to this location.

St
Review №83

Unfortunately they were unable to put lenses in a pair of frames that I bought elsewhere, but they made multiple suggestions where I could take them for the service I was looking for. Excellent customer service!!!

Cy
Review №84

Bought new glasses from Visionworks and Jacob was the one who helped me. He was very knowledgeable in helping me select my new glasses and fixing my old ones too! Thank you Jacob!

Mr
Review №85

My son and I had the best experience buying glasses today. We were helped by an awesome employee named Jacob. He has fantastic taste, he showed my son and I glasses that we would have never looked at. Jacob was absolutely correct in all of his suggestion. I highly recommend going to vision works and asking for Jacob.

th
Review №86

Rude lady with the white ponytail lost my business in less than 2 minutes. I understand that there is a pandemic and youd rather be home but being nasty & unprofessional to me isnt going to help that.

Ke
Review №87

Amazing experience at Visionworks, I bought a every day pair and sunglasses. Walking in I expected to take a long time to pick out my glasses. Jacob helped me pick out my glasses and he found exactly what I liked/wanted. He was so pleasant and helpful. I got an unbelievable deal too.

Cl
Review №88

My boyfriend and I have come to this Visionworks for a few years and each time Jacob has helped us find exactly what we wanted. We both really appreciate the time he takes to present a multitude of options based on specifications we give him. He even takes the extra step to suggest frames that he feels would look good even if they aren’t necessarily what we described (my boyfriend likes a square cut even though he looks super cute in rounded frames... thank you for trying Jacob).My boyfriend can be understandably particular when selecting something he’ll be wearing everyday for the next year and Jacob gets that. He goes out of his way to make sure that we’re absolutely satisfied with the frames we select and gives honest, valuable input on their look and fit. We’re looking forward to our next visit!

Mi
Review №89

Me. Shelia was and is very pleasant, thorough with her job. Very patient , courteous and such a joy to be around. When I came in the store she immediately welcomed me with that lovely smile. I felt as if I had known her for quiet some time and we had just met. These type people will cause your sales to skyrocket.

An
Review №90

Disconcerting at a medical facility, especially these days.Also did the face touching again in the exam room.

Bi
Review №91

Had a great experience for my son and myself. Jacob was very helpful and not high pressure at all, which I cant stand. When I came in I told him I didnt need help, but after 20 minutes of picking frames with a friend I needed a tie-breaker... Jacob happily stepped in and helped me pick the winners. Turn around time is a little long, but, well worth it for the customer service experience.

Ro
Review №92

Sheila was incredible! Very nice and helped me pick out the frames that were best for me. If you need someone professional and personable, shes your gal. Thank you for a wonderful experience!

th
Review №93

Come here to get your glasses. Jacob worked with me for nearly an hour to help me find frames that i liked. He fixed my wife’s glasses and fixed my old broken ones so that I could see while my new ones were being made. the whole staff seemed very knowledgeable and professional. They were good with my four-year-old as well.

De
Review №94

Great experience. Lisette was wonderful and very patient. With so many glasses to choose from, Lisette helped me narrow it down and select a great pair of glasses and sunglasses.

Ab
Review №95

I’m absolutely in awe at my experience at Visionworks. I’ve been to a lot of eyeglass places where I felt rushed and pressured to hurry up to pick out what glasses I wanted.Today, I walked into Visonworks as a new customer- planning to pick my own glasses in a timely manner. Although I could not find anything that really made me fall in love. Jacob, the retail specialist, was kind enough to offer help a few times, but i declined because I know I normally pick out my own stuff. He asked again after a good of me looking, and I finally agreed.He found a pair that I am in LOVE with within 10 minutes! he really listened to what I was looking for and knew his items well!No pressure, and he was very reassuring in what looked good and WHY it looked good.I had such a great experience. WELL DONE to the team at Visionworks! I WILL be coming back

so
Review №96

Great selection and John took great care of us. He help us pick out some great sunglasses for a great price! Ask for him when you get there!

Je
Review №97

Sheila was very knowledgeable and a great help in assisting with my prescription glasses and sunglasses! She made a daunting task fun and enjoyable and really helped me make a solid financial investment! Highly recommend!

Bi
Review №98

Great experience! Jacob greeted me and everyone who walked through the door . He helped me pick out my new frames very quickly and was very detailed yet quick with the whole entire process. He even helped fix my frames on my current glasses so that I could use them until my new ones arrived ! Jacob was awesome !

Ka
Review №99

I will 10/10 NOT recommend this location to anyone. They are rude. Inconsiderate and unprofessional. The first time my and my mom went here they were a little rude but I brushed it off. Then they tried to force my mom into getting something she didn’t want because of the cost. Then I go there to get my frames. Get the text to come pick them up and I drove all the way to the store (which is not close to me) only to be turned away! I had 45 minutes until closing and was turned away due to them “not having enough time” for me. Complete bull.

Je
Review №100

Working with Lissette was amazing, I would have been lost without her. It was like having my own personal stylist to help me pick my frames. So encouraging and fun to work with!

Information
3 Photos
100 Comments
4.6 Rating
  • Address:131 Glensford Dr #105, Fayetteville, NC 28314, United States
  • Site:https://locations.visionworks.com/ll/US/NC/Fayetteville/131-Glensford-Dr
  • Phone:+1 910-860-1035
Categories
  • Contact lenses supplier
  • Eye care center
  • Optician
  • Optometrist
  • Sunglasses store
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:Closed
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Health & safety
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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