I appreciated the assistance with replacing my frozen cellphone that would not unlock after many trials. I was not pressured to purchase an expensive phone. Instead, I was recommended one that is similar to what I had. I am a senior citizen and I do not like dealing with new tech gadgets or new technology. I left with an inexpensive but adequate phone, and I am a happy customer! Thank you, Abel, for your patience and assistance! Your patience was greatly appreciated...you get an A+ from a retired CHS Teacher!

Alyssa was the only employee on duty when I arrived at 10:00. There were 2 other customers ahead of me and I was in somewhat of a hurry, she checked with the other customers once she realized I only needed to buy a charger. She was very professional and kind. It felt good to be treated like I was important. Thanks Alyssa for good customer service.

Alyssa was SO patient with us as we changed from a Android to an iPhone. She was attentive and kind. She even stayed 2 hours past her scheduled hours to finish our transaction. ❤️

I wanted to switch my phone back to Verizon after unsatisfactory service from another carrier for the past 2 years. I was a Verizon customer for many years prior to my switch and I never should have left. I’ll never leave again and the associate who helped me, Leonard, was professional, friendly and very patient with me. I’m 77 and I have a difficult time making changes, Leonard made it easy!!

Alyssa and Leonard both worked professionally fr start to finish to help me be able to do the basic before we completed the purchase. excellent customer service

Alyssa is the BEST! Took care of my 2 upgrades in a matter of minutes. No issues at all! Best experience

Worst experience ever. Went here last night to establish a new account and wasted 2 HOURS of my life. I left with my SIM cards not working, and my husband was left without cell phone service all day. I had to call Verizon customer service this morning only to spend another 1.5 hours correcting everything that went wrong. I also asked the associate in the store about promotions, especially the current promo of a “5G phone on us”, which he said hardly anyone qualified for. When I asked what you needed to qualify, he said he didn’t know. The guy just so happened to “finish” working on our account at 8 o’clock which is the exact time they close. So if you do go to this store I recommend a manager be present. I will NEVER return to this location.

Leonard was very knowledgeable and a great conversationalist. Did a great job. Thank you.

Alyssa was amazing, patient, helpful, and more than willing to help all my needs. Give this lady a raise! Thanks for being awesome.

Mike was super nice, very knowledgeable and we felt that he went way out of his way to tend to all our cell phone needs. We really appreciated it.

We recently had a great experience at the Russell Cellular Verizon Store in north Crestview! From the moment we walked in we were shown quality service and attention. The young lady who assisted us in the trade in of our existing phones was kind, respectful and was very thorough in her knowledge of the product. She was familiar with rebates and discounts and although I had an older phone, she found us a rebate of approximately $700 and changed our company discount to a military one which brought our monthly payment down by $45/month!Thank you Russell Cellular for not treating my family like just another number! We will definitely be back to this store

I had such a great experience talking to Michael! he helped me with what i needed and was friendly and very nice!

Went in and dealt with Michael. We had a great time and he was really helpful, or so we thought. He said he was giving us discounts on our plan to lower our bill and even got my dad set up with a Samsung watch. Our bill went up by about $200, even though Michael told us it would go down by about $80. My dad went in to talk to Michael about the plan and ask him about the watch. Michael denied saying anything that he told me, my dad and my friend the couple of days before. He also completely blew my dad off when my dad asked for help with his new Samsung watch. We have had NOTHING but issues with the phone he sold me and with this store. So much so that we have had to go to the South End store because Michael is such a liar and so rude.If you need help with ANYTHING Verizon related, go to the South End Russell Cellular!!!

Alyssa was AMAZING! She did everything I asked and more. If I go back, itll be to her!

Alyssa was great, she had me set up and out the door with everything I needed in no time.

Michael was fantastic. Very patient with the previous customer. Helped me sort my problems out too. Very informative and also worked out ways that I could save money on my account. He literally bent over backwards to get me everything I needed. I really love the tablet he recommended and that was on sale too. All round an amazing experience. Thank you.

My experience with Lauren was exceptional. She was professional, knowledgeable, and extremely helpful. She noted I might be able to take advantage of a couple discounts and let me know how to apply. Great experience all the way around!

I enjoyed having Michael as the rep in the store. He is awesome. He made it easy to understand what he was telling me. Awesome job.

Everyone who works in the Northside store is extremely helpful and polite. They were patient and never gave up on helping me. I actually went back three times before finally making a decision. They were very good about not pushing me. I want to thank all of the employees.

Had a lot of problems getting transfered over, but Mr. Mike handled everything like a pro and had a great attitude. It was overall a great experience. That man deserves a raise!

Mike was very helpful and gave me all the important info up front. No hidden surprises at the end. I was in and out very quickly.

My boyfriend and I went in the store in crestview on the north side of town dead set on leaving with the new promotion of a free phone. We met up with Lauren and can honestly say it was the best customer service hands down. You can tell she knows her job, very informative and helpful while being very down to earth. If you are looking to switch, upgrade, looking for a deal, or just information, go see her. You will NOT regret it.

Leonard at Russell Cellular was great. Patient and knowledgeable.

Worst customer service EVER! Or should I say, no customer service whatsoever. I went in at Christmas time to look at the Iphone12. The guy wouldnt get up to help me at all. I was the only customer in the store and it was a huge inconvenience for him for me to be in there. I went and purchased the brand new IPhone elsewhere.Then today, my sister went in to the store to purchase some airpods and was treated the same way. The same guy was completely unwilling to help her and extremely rude. Wouldnt even get up to go get the airpods out of the safe for her to look at and decide which ones she wanted. She left and purchased them at Walmart.No clue how this store stays in business with the rude employee and lack of customer service.

Went in to Russell Cellular and was greeted by lauren. Lauren was very knowledgeable and courteous and was able to get me set up in no time. Would definitely recommend.

Very happy with my phone. No problems. Staff was awesome!!!

Great customer service and the representative was so helpful and helpful. I had to replace my phone and it was effortless on my part other than paying the bill.

Great experience with Lauren at Russell Cellular in Crestview. So pleasant and went out of her way to help. Normally my least favorite thing to do but she made it easy. Lauren deserves a raise or bonus.:)

Was taken care of promptly and was served exactly what I needed with Excellence

Ive been buying my phones from him the past few years and he always takes care of my needs.

Walked in to buy the new AirPods. The older man at the desk clearly did not want to be bothered with me and was incredibly rude and snarky. I refuse to give my money to a company that makes me feel so unwelcome in the first 3 minutes of walking in the door. Drove right up the rode and bought my $200+ headphones elsewhere. Won’t be back.

It was amazing customer support. The only problem was they only had the latest stuff for the newest phones it would of been nice if they had some for some older ones.

I came in to switch over to Verizon from AT&t after they called my international S10 plus a 3G-only phone. It was on my lunch break from work, and I was ready to spend the whole hour getting things straightened out. I had my info for my AT&t account handy, and the process only took a little bit more than 5 minutes. I was caught by surprise that I was able to walk in and out so quickly, without any gimmicks or hiccups. The process was nonsense free, and the young lady that assisted me did a great job.

Jaime was so friendly and professional she got my account squared away and kept me smiling the whole time!

Went in trying to get a phone deal that I saw online was told i had to buy a lot of extra stuff that i didnt want and wasnt part of the deal went to the south verizon store and got the deal that was advertised without being lied to about having to buy all the extra stuff.

I had a great experience with Laurin. She provided me a great phone, answered all my questions and helped retrieve important apps from my old phone. I cant thank her enough!

Jaymie was a great help. She was professional and very informative. Also very friendly and willing to help us out. Great employee.

Lauren was great, she was quick, professional and empathetic. Best experience Ive had with the Verizon store.

Michael was wonderful! Very professional, knowledgeable, kind and helpful. Highest recommendations!

Having just left the opposite store on S. Ferdon Blvd. we were frustrated from our interaction with their lack of knowledge and attitude, BUT from the moment we stepped inside this particular Verizon store by Winn-Dixie (N. Ferdon Blvd.) we had an amazing experience. Michael and his co-worker were friendly, understanding, and joked around with us. They showed knowledge and sensitivity to our situation. Because of this team you have kept a long time customer and redeemed yourself. Next time this is our first stop! Grateful for Michael who stayed beyond his shift just to take care of us. Wish we could give more stars!

Great Customer Service every time. Thank you

Helpful and attentive staff

Had to set up a new phone on our account for our niece who is here from Brazil. Great job by Lauren converting iPhone from Brazil to USA system.

Lauren was efficient, personable and quickly handled my request.

Mrs. Lauren you were a big help and your service is awesome!

The staff was very friendly and helpful. They wore mask and assisted me with my needs. Thank you for keeping me safe.

Lauren G. and the other gentleman were very helpful and friendly.

Lauren was great! She made us feel like we were important and gave us great service.

Very professional and knowledgeable. Quickly started our new service. Lauren had us ready in no time at all.

Came here to see about getting a cable that I lost replaced. At least they had it since I needed to charge the phone soon. The clerks were very good in their kindness.

This is a GREAT Verizon location. Hunter is a very professional manager & did everything in his power to help us. Savannah transferred our content over and was very patient with us. They offered us water while our content was transferred. Very knowledgeable sales team & treat everyone like family!!! Going back to get my dollar tablet tomorrow! 10/10 recommend

Awesome service! Very helpful assistance with my new purchase.

Very friendly and fast service.

Customer service was minimal at least. The lady was semi helpful but seemed to be new. The assistant manager was lazy and I got the impression he didn’t want to add a line to my account for my watch because it wasn’t purchased from him. He informed me that I couldn’t add a line and I needed to call customer service. He said he couldn’t but I could. So long story short, after 1 hour on the phone I was able to get the watch set up. He could’ve done the same thing just didn’t want too.

Very helpful and fast service

Jamie was fantastic!! Transferred everything over to my phone and was very helpful!!

Lauren was a joy to work with. She answered all of our questions and was very professional!

Super helpful and got everything taken care of in no time.

Been in here twice in the past few months. Employees don’t seem like they want to assist customers. They never have anything in stock except the literal latest generation, if that at all. Will not be returning to a Verizon store in Crestview.

Great service

There are 10 customers in the building and only 2 staff working... on a Saturday. Not okay...

Haley was extremely professional and very helpful in assisting me with my needs! I highly recommend going in and seeing her! Very polite and knowledgeable, will undoubtedly get you set up and make sure youre happy!

Had issues with my Iphone Michael helped me fix the problem and was able to get me a tablet and lower my monthly bill. He even helped me get my military discount, I wouldnt have even known about it if he hadnt reviewed my account. He was easy to deal with a straight shooter. He wrote everything down for me to easily explain my bill and upcoming charges. I will keep going there and send my friends thanks again.

Jamie is the one to see when you go in. She was fantastic!

Love the staff. Its the only thing that had kept me coming back. But heres the thing... They sell EVERYTHING at a pretty outrageous Mark-up. They do this to support cost of customer service though. A lot of people will avoid callong Verizon and instead come here to have someone who knows the system help them through the call. They do thia for free. Hence paying markup... But once you know even the slightest bit about your device and its technical requirements, youll leave this place in the dust to avoid getting sold another $50 car charger...

Thanks to Lauren for getting my phone and case taken care of for me! Very friendly and professional!

This is not a Verizon retail store its a kiosk, more or less. The staff was friendly and knowledgeable. I ran in here to check out some phones. They have many phones to look at, but most of the phones are not powered on so its difficult to know if you like the UI on the phone.

The lousy attention! the girl was not doing and treated me very badly! very bad customer service

Just bought the galaxy note 8 and have to return it today due to a white line going done the front. I know thats not their fault but when you call someone about a return and you ask them if it will be a fast transaction and they laugh at you and say sure, thats not cool. Seeing that I just spent an hr wasting my time due to bad tech support, a laugh, pretty much to my face, is not what I want to hear. I would have been happy with just a .well do our best or something. Plus he did the same thing when I was buying my phone. I would make a statement/ question and he would answer with a laugh and a smart remark.Very rude and unprofessional.

Michael was great. He was able to transfer all my data and get me into a new Note 9

Great 👍

Savannah was extremely helpful! She even sent me home with a brand new Tablet for ONLY ONE DOLLAR!!! 10/10 would recommend to everyone!

Not helpful in getting new screen on phone heres web thank you have a good day

I loved it! They actually help you instead of trying to get you to spend as much as possible.

Walked in for help close to closing and Clay didnt budge at all in wanting to help me with my issue. The issue couldve been handled pretty quickly. The way he responded and made remarks as to me leaving were unprofessional. Ill never go back, south sister store was opposite in this treatment

Needed to bring myself into 2016 and Kenda was eager to help. My old phone was so out of date that it barely worked with the technology to pull all my info out of it and get it into the new phone...yet all were very patient and did whatever it took to get the info to pull over...it took a while and I watched as the techs went out of their way to hep the customers and to keep the little ones entertained in the store while thier parents were being helped. I feel very welcome to go back anytime I need to, to have any questions answered. Thanks Kendra!

Very helpful reps especially the females! Took time to explain the equipment.

Customer service was excellent. Training on new equipment is very helpful.

I use this store exclusively. Always willing to help and figure out the best thing for you and your wallet.

Love them! Excellent service! Kendra was very nice and helpful!

I had to go to this location twice, both times I waited over an hour before being helped. This location is massively under staffed and the staff is NOT knowledgeable in fixing Verizon issues. The rep told me to drive to Ft Walton Beach main store, as well as other things to do to fix my tax issue on my bill. The customer service was below my typical service received at other Verizon locations. Needs much improvement.

Young man was very nice. Knowledgeable and helped resolve our problem.

Liked it salesperson was so helpful

Stop on by your local Verizon store and check out our limited time only promotions! Where Better matters!

This location could not handle anything more than trying to sell me a new phone on a plan my phone was on even though I needed to conduct business on my account. Shame!

Jamie was very helpful!!!

Amazing staff, very satisfied with my experience here

Thanks for all of your help Hunter!

Good service and not a lot of time wasted

Waited in the store almost thirty minutes, no one greets people coming in the door, or says well be with you as soon as we can, nothing. One girl was with a customer, the other was on her phone with a customer right in front of her. I was not the only one to walk out. Horrible customer service.

Went to Michael for some tech support he had me in and out in 10 minutes.

Very attentive and friendly staff!

Fast and she was

Best customer service for Verizon in town!

Key was greate

Excellent service

Real helpful

Mike is the best!!

Excellent service

Its ok