Just got charged to my debit card and my credit card for service this month have called 611 3 times they assured me they will fix it then dont. When I asked to speak with a supervisor I was left on hold for 20 minutes then disconnected. I called the Crestview store representative was rude would not listen was offended I even called the store with an issue. Will be cancelling my service and my debit and credit cards jerks

Great assistant help in opening a new account! Perfect customer service.

Just got chicken sandwiches. Good but for the money Id rather go to popeyes

Tyler was amazing, he went above and beyond helping me with my phone. The best employee ever. He did not just help me he took care of everyone that enter the store

Just had a great experience at the Crestview location. Tyler was super helpful and polite! Would recommend!!

Kaylyn Crosby is a very nice associate. She was super helpful and has great customer service. She assisted me with activating my new Samsung A11. I will be going directly to her with all my future needs

The sweet young lady in Crestview, Floridas cricket is such a young nice woman. She helped me fix my phone when it seemed to have had a virus. Perfect 5⭐️ For me😁

I was in the cricket store today with kaylyn and was very helpful and patient with me she was not only able to correct the problem but showed me how to avoid it in the future i was very satisfied with the service and would like to give her a five star

Action people in there very smart understood the products very caring understood the customers needs as well I would always go back to cricket

I have used them for 6 months.. I cant complain. I live in baker service isnt the greatest. But good company.

Real helpful staff.

Went in to purchase a new IPhone and Tyler (hope the name is correct) was amazing! He went above and beyond to make my upgrade as easy as possible! I am terrible with remembering my passwords so he made sure I was logged into all my apps before leaving. Thanks again!

Will make you happy

Great old fashioned customerService from Tyler

Always understaffed in my opinion. You might be there for a while.other than that its ok.

Very helpful friendly and professional.

Very helpful in switching my phone number from Boost. They had a special at the time so I was able to get a phone at a huge discount. They also had a couple choices of free ones but I chose an LG at a discounted price instead. It still adds up when you pay the activation fee, first month service, discounted phone cost, screen protector, phone case, taxes, fees, etc., so be prepared when you go in. All of the cell phone companies are the same with their advertising and it sounds like you can walk out with a new phone and service for $20 or so and it doesnt work that way. I was happy with my purchase and the service tho. Would recommend.

Such a friendly staff. They were very helpful and happy go lucky. Id refer friends and family to Cricket.

Ive never had a problem with them! Each time I go in (which is very little because theyre very low maintenance!) I get prompt, knowledgeable service and unlike other places they arent very pushy with deals or offers, which I appreciate. They are willing to work within your budget. Theyre all about helping you, not trying to push a product.

Very good service recommended

The service by Dayton was awesome my wallet was stolen so there for I can no longer use my card for auto pay he adjusted the account when I came in to pay cash until my problem is resolved. Thank you so much for you professionalism. We appreciate it when customer service is helpful v.s. that I dont wanna deal with you assistance. Again this young man was awesome.

My fiance and i came in this evening to switch our Service back to cricket bc we missed cricket Service very much and James was our GO TO GUY! He stayed after hours to help finish our sell. He was very nice and took his time to do everything right for us even tho again it was past closing time. James will will always be Our GO TO GUY at cricket! Thank you James for being so awesome and so helpful!

I was at the store for a few hours and the manager was so very helpful and made sure all my things were transferred from one phone to another! I went home very satisfied!! Thank you max. I love my cricket!!

Switched to Cricket from Verizon. Great service at a much lower cost. This particular store has a great, friendly and knowledgeable staff. Been with them now for over a year . Not planning in changing providers. Joe the store manager and Mandy are very nice.

I give it four stars just for the fact that James H. in the Crestview Florida store did a great job and he was super chill. He was very helpful and informative. Someone needs to give that sweet guy a raise and a pat on the back for great customer service.

I dont know too much about phones. And I finally found somebody that showed me what I needed to know. Give Dayton a raise!! Hes outstanding! Glad I left Verizon. Finally getting customer service I deserve

Do not use Cricket if you live in Crestview. I live off of Old Bethel road and get 1 bar of signal strength. My phone loads web pages slower then dial up service. I am going to switch to Verizon.

GREAT CUSTOMER SERVICE! James and Joe were both very attentive and answered all of my questions. Set me up with the LG Fortune. Couldnt be happier. Will tell all my friends.

Dayton, James and Joe at the Crestview Florida store are the best of the best. They always go above and beyond as they satisfy and meet each customers need. They all pride themselves on customer service meeting and exceeding customers expectation.Keep up the good work guysDerek. ........

Greg and Dwight did an awesome job. So very helpful. I do appreciate their knowledge and caring assistance. Thank you.

James, The Assistant Manager is the greatest ever! He knows me on a first name basis and is always fixing my problems! He is for real The Tech Genius!! Im so sad to see him go but thrilled for the opportunities ahead of him!

First off Sherry, you called 10 minutes after your original scheduled interview to reschedule instead of calling beforehand to do so. You were granted a 2nd interview the following day. You then decided that you could not make it to that one, and was rescheduled a 3rd time for Saturday at 7:00 PM. You obviously understood when your interview was, because you confirmed it before the phone call ended. You got your times mixed up, and that is not Amandas fault, so you need to stop blaming others for your problems. Next time you have something scheduled like an interview, you should call ahead of time to confirm or reschedule. You are lucky that you were given so many chances. Other companies would not have been so gracious, after not showing up and calling after the fact. Thank you and have a blessed day.

They was very helpful and added another plan to my daughter in laws phone..very fast..

Max and his Co worker did anamazing job today! My family and I came in and sat for about 3 hour with a cranky baby. Of course it was full of people as well. People getting loud and rude with the workers and all they did was apologize and tend to the upset worker while still dealing with the customer in front of him. Lets just say they are the best! You guys have amazing customer service skills! 💪

About time they have Spanish people working at this location my wife loved her! Thank you Cricket!

Greg was an amazing phone tech, he got my phones set up with with my pics from my old phone. I would recommend cricket wireless in crestview!!!

Great location, professional employees, and extremely helpful.

Dayton was awesome. He fixed my Internet issues in no time. Better service then other cricket dealers.

The guys were pretty nice and helpful. The process of bringing my phone number to Cricket seemed to take forever...but in their defense apparently there was a new software update the night before. So we will give Cricket a try but GOODBYE straighttalk!!!

James is the most nicest person in the Crestview cricket where on the other hand Anthony in the niceville location is not a customer service representative what so ever he is the rudest person I have met.... James made sure that I got my tool to open my phone for my SD card because Anthony did not want to do anything thing to help me what so ever.... Thank you James you are the best and you rock!!!!!!!!

Joe the Manager was amazing. I want Joe to switch my whole family. Awesome guy!!

Jamess great help very knowledgeable got our numbers switched over phones hooked up work after hours just us very well-mannered I would prefer him to anybody that needs to go to a Cricket store should use him.

They never answer the phone. I drove from mossey head and they didnt even have any of the phones I wanted. Horrible place and I dont recommend it to anyone !!

Very good customer service. They helped me out a lot.

Very friendly Dayton and James were very friendly helped me get my contacts, I got to keep my number and manager Joe came and introduce himself, great customer service

Went into store today and Dayton helped me he went above and beyond to help me with everything very nice young man

You rep Dayton is a fantastic person and very helpful. We as in hecand myself spent 3 hours terminating my sprint account. He is a keeper in my book.

I had outstanding assistant manager James help with all my questions and made sure i left satisfied! He is knowledgable and very thourough!

Thank you Dayton&James for the excellent services u provide your customers, very pleasant to cricket customers so your very appreciated.

I I just baught The LG Stylo3 and I am very happy to say I was very pleased with the excellent experience I had at the Cricket store.I must also mention that the young man Joe Hendrix that sold me my phone was very professional and very helpful .

Horrible. They do not stand by their product. Had a defective phone, returned within 7 day window but gave me major headaches. Replacement was also defective and we went back the next day. They said 7 day continues from original purchase. So essentially the replacement phone had 0 day returns for defects. BEWARE! Shady as hell.Also service is lousy and so is there cell service. Had to wait hours to get helped amd set up. Went to metro pcs and the whole process took 15 min and I get much better speeds with unlimited unthrottled data up to 30 gigs.Fyi: I had the 5 line family plan and defective phones were ZTE.

I LOVED my experience at cricket today. James the assistant manager and mandy in crestview Florida is AMAZING!

Professional help with all my questions answered and even purchased a phone. Mandii was excellent.

I have the best service ever with Cricket wireless. Mandii and Ethan thank you so much for giving the best service ever!!!!

Was great service Max did a fantastic job with selling me and my wife a nice phone and a great deal thankyou

James went above and beyond help . He was great and fast thank you james

We brought 4 lines over and Dayton was awesome. If he were to run for president I would vote 4 him.

Max was very helpful and fixed my phone. Place was very busy too.

These guys are by far the best! Joe, Dayton and Nick went above and beyond what they needed to do to get me goin!! Cricket all the way!!

I bought a ZTE Blade X Max this past Sunday (its been three days). I am having issues with it so called cricket and they said to take the phone and receipt back to the store and they would exchange it for me. Wasted 30 minutes worth of gas just to be told they cannot take the phone because I dont have the box. Service in Florida already sucks, now the associate tried his best to help but the GM refused. So now I get to waste another 30 minutes (fyi thats one way) to go to the store again tomorrow in the hopes they will work with me. My hopes arent high after today.Advice: keep your box. keep it out of toddler reach and then it wont be itty bitty pieces. This is definitely encouraging me to take my service elsewhere.

GREAT SERVICE. James is awesome setting me up.

Caveat EmptorThe deals look great but watch out for what they dont tell you. My wife had trouble with her phone almost immediately and when she went in for help they sent her away and said it was her fault. I went in to talk to them myself and they acted like i was trying to steal the place. Then they told me the ONE WEEK exchange policy isnt from the date of purchase, its including that date. I bought the phones on Sunday and because i returned the following Sunday he wouldnt help me. Then when I called him out for turning away my wife within the week timeframe he snuck off to a back room to call his manager out of earshot. Since then theyve just done nothing but give empty promises and neglect to return our calls. Im tracking down upper management now in the hope that its only this store that treats their customers this way. Buyer beware

Got a phone and service with cricket. Come to find out I do not get service where I live so I wanted a refurnd. They would not give me a refund but said straight talk may pickb up where I live. So I bought a straight talk phone card and Sims card. Cricket locked my phone and it no longer works. Im out of so much money and time. Never again. Cricket policies suck!

Dayton was great in helping me with some technical issues I was having after a horrible day Dayton and James came to my rescue!!! Thanks guys

How many employees does it take to swap out a SIM card? No really, this is a serious question! Because amongst the three so-called experts that were working at the Cricket Wireless location in Crestview, Florida, on Wednesday, 02/15/2017, not a single one of them could figure it out. That is unless you count ramming it into the slot with reckless abandon, which was the store managers idea of a good way to handle my brand new phone that I purchased from a third party vendor for use with Crickets services, rendering it broken and worthless. Any responsible business that cares about their customers would offer up a replacement phone or at least an account credit for the inconvenience, right? Not so with Cricket. There is nothing else we can do for you is not an acceptable answer in todays competitive business environment, that coming from both store management and Cricket corporate clowns. I will NEVER use Cricket services again and I would recommend all wireless users searching for an inexpensive cell phone plan to shop elsewhere.

I was unhappy with my zte blade but when i came in Max helped me find the phone that was right for me! He was awesome!

Customer Service was much better than usual. Wait time was much much shorter.

Max was so helpful adding lines and more. Thank you cricket

Joe and James has the best customer service ever. I would definitely recommended these guys to anybody.

Dayton, James, and Joe helped me out so much in picking out my new phone. Great service and great phone!

Have nice phone service there

Very helpful....love my new phone

James is an awesome and very professional. He needs a raise.

Go online and save $25 activation fee. Called before going and they didnt tell me the were out of sim cards, and that I was going to be charged activation. Then was offered a free phone that turned into a $20 free phone that was junk.

Always good customer service

Dayton he was very nice and friendly

Dayton was extremely helpful, come see Cricket Crestview

Amazing staff and service

Awesome experience! Go cricket!!

Always a great experience

They straight for other people

Great service

Very heipful

Get a phone

They are amazing

Dayton is freaking awesome!!!! Go see him!!!!

Cell store

Staff is friendly.