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Advance Auto Parts
3101 5th Ave S, Birmingham, AL 35233, United States
Comments
Th
Review №1

It was kind of busy when I arrived around 3-3:30 PM on a weekday, but everyone was super pleasant and helpful. I checked online before headed to the store and the part I needed was in stock as reported on the website. Yay! I love when inventory online is current with the actual physical inventory, so thank you for that. ❤️

Ru
Review №2

Great experience at this Advance Auto Parts. The staff was very friendly, very knowledgeable and very quick. This location is also very well stocked. Overall this is a great location for your auto parts needs.

Me
Review №3

I went first opening at 7:00 AM . No line and the counter worker was nice and knowledgeable. Store was neat and clean. They had my product that I needed. Also you can check online for your product and order it and pick it up in store. I will return.

gl
Review №4

Nice folks. Great service. The young lady that helped me was great. She knows her stuff and was very attentive.

Ja
Review №5

Great service and informed employees.

Ma
Review №6

Nice employees and very helpful.

mi
Review №7

Friendly staff and quick service at this location.My usual go to for new parts.

Ni
Review №8

Great experience for my first time at this location that for some reason I never noticed before! The staff was friendly and helpful and carried the heavy items out for me. They had what I needed and took the time to answer my questions as well. Thanks, guys!

Vi
Review №9

Nice, convenient to downtown, no wait; helpful staff.

Da
Review №10

Very helpful and friendly service. Would shop here again

Th
Review №11

Very attentive and provide great service.. could use better lighting in their parking lot city... rarely out of stuff.

Ja
Review №12

Friendly help. Checked a code and sete on my way

Fo
Review №13

I had a good experience. I found what I was looking for, and the customer service was great.

Ca
Review №14

Bought wiper blades on-line (a mistake I will not make in the future) and could not get them installed myself (even with the help of others). Stopped by this store and a wonderful young man named LT came out and installed them in less than 5 minutes, even though I told him I had not bought them there. This will be my go to store in the future for any of my automotive needs.

Be
Review №15

The young went out of his way to help put a part on my car even though I was tokd on phone they dont do that. Thats real customer service. I give that person 5 stars.

ol
Review №16

They had what I needed and provided quick and friendly service.

Da
Review №17

Though I DID need my buddy to guide me more than the clerks did, it was totally understandable that the clerks only did as much guidance as they did. I feel if I needed more, they wouldve provided more.

Gr
Review №18

Great customer service I will be back!!!

le
Review №19

They didnt carrier steering wheel covers

Ri
Review №20

I work here.

La
Review №21

I had to stop in here today to get a new battery. I received great service and they put it in for free. Thank you so much.

Re
Review №22

New car parts.

Jo
Review №23

This is the only auto parts store in town that I use. Everyone is friendly and they know what they are talking about if you have questions. I order all of my parts online and pick up in store, unless I have a question, because you can always find a great AA coupon online. Sometimes you can get 25-30% off. Dont forget to sign up for a SpeedPerks account that also gives you great discounts.

Mo
Review №24

The guys in this store always are always helpful. I’ve had to repair a couple things right on site (simple things), and they’ve always allowed me to do so. Good clean store. Knowledgeable staff.

Mi
Review №25

This one is very high priced

Da
Review №26

Great Service. Greeted me soon as I walked in and was eager to help. I will go back to this one.

al
Review №27

Im loving it

Mi
Review №28

Very helpful and kind service! Thanks guys!

Je
Review №29

The employees on the front counter do a great job with assisting customers. I walked in the door and was immediately greeted and asked if I needed help finding anything.

De
Review №30

Very helpful staff.

La
Review №31

What i was looking for was there. Just did not have as many colors.

Je
Review №32

These guys have helped me out numerous times. They will make sure you are purchasing the correct thing and guide you to make the best choice.

Jo
Review №33

Having a couple of older model cars in our family stable I find myself at parts houses regularly. The staff and management at the 5th Ave Advance Auto are friendly and knowledgeable. I have 20 years of specialty retail management experience, outside sales experience and I have owned a specialty retail shop so Ive become somewhat of a stickler for service and the customer experience. The level of customer service is exceptional and they always offer good advice. While I know it is a national chain it has the feel of a locally owned business. This comes from the people really taking ownership of their work.Thanks and keep up the good work!

Ja
Review №34

Very good. Got exactly what I need

DE
Review №35

👍

Mo
Review №36

Great customer service. Thank you for your help

Ro
Review №37

Ok

Fe
Review №38

This place gets 5 stars for the nice gentleman that let me run in and buy a light bulb 3 minutes after they closed. You, sir, are a saint.

Li
Review №39

The guy was very helpful when telling me what I needed. Great news is I fixed my car in five minutes! It was MAF sensor. A quick fix.🤗

ji
Review №40

Knowledgable and helpful staff. Theyre well worth the little extra you might pay for a battery. My go to place.

Ti
Review №41

Had the parts I needed, ordered on line and saved 20%! Contactless curbside delivery was a breeze!

Si
Review №42

B.S owner was very rude

An
Review №43

Theyre present and its a nice place to go

Bi
Review №44

These guys know their stuff and are willing to help you find what you need. Thinking about going back when ever I need great service again.

Ja
Review №45

Usually have everything you might need in stock. And for the most part everyone is helpful. There is one dude who needs an attitude adjustment. But hes new, shouldnt be there too long.

so
Review №46

Very nice people working there.

Mz
Review №47

Service was quick purchased part for a great price

Br
Review №48

Ive gotten so many parts for my car here. The staff is always helpful.

Wi
Review №49

Very helpful

Ka
Review №50

Amazing customer service! I went in to have a check engine light read, and I mentioned that the clicker to my car was dead. I had previously taken it to another place, and they ruined the screw, so I thought my next option was to buy a new clicker altogether. The manager looked at the key and was able to carefully pry it open. We went to change the battery, but they were unfortunately out of stock. He went outside for a moment, and he came back in with a clicker for his truck and gave me the battery out of it (at no charge- I tried to order him a new one)! Wow!!! I will be back anytime I need anything else for my car!

Ro
Review №51

💯

JA
Review №52

Very helpful

Ma
Review №53

Very friendly and helpful

Al
Review №54

Very fast service and nice people. I ordered a few things and were ready for pickup for the next day.

Ji
Review №55

Knowledgeable staff with fully stocked shelves selling new brand and home brand products.

Da
Review №56

Always helpful and thankful for the business!

Er
Review №57

A great place for all your auto and truck parts needs

Ju
Review №58

I needed a part quick and this place had it. I called ahead to put the part on hold. The staff was friendly and held my part until I got there. Ill be back.

Al
Review №59

Im ben twice on the store! And there not make valid the warranty by the phone #! You need have the recipe of proof of purchase! Made me going 3 times for the same part on a month! Defective parts! Not recommend! Better go at OReillys or Autozone! No more advance auto parts for me!

Ja
Review №60

Great place to get parts as well advice. Friendly and knowledgeable staff on hand.

Ph
Review №61

Friendly and knowledgeable staff.

Ru
Review №62

Great place to buy parts and supplies for your vehicle..

Lo
Review №63

Great customer service and the free battery installation was very convenient

Mi
Review №64

Friendly and professional. Quick service no wait time.

Ry
Review №65

Very small store with very limited selection. Otherwise a great experience

Ka
Review №66

Great customer service. Didnt have the part I needed that was listed on their website, but tried to help me ans were very friendly.

To
Review №67

Always very helpful even with hard to find parts.

Re
Review №68

Perfect car parts,reasonable prices!

Ch
Review №69

Wish I could give the VERY rude CSR #20 a negative rating. By far the rudest employee Ive encountered in a long time. You should probably find a job that doesnt involve customer service, of which you have none.

Al
Review №70

Been twice with helpful staff on both occasions.

St
Review №71

Great help from Steve and Austin 😊

Ri
Review №72

All I can say is I will not be going back...

Ke
Review №73

Fixed

Ri
Review №74

My favorite of the auto parts chain stores. I visit OReilly too but Advance is my favorite.

To
Review №75

They send me from one parts store to another after verifying they HAVE the part. Drive an hour for nothing. Incompetence is expensive and frustrating!

Na
Review №76

The staff was very helpful and friendly.

Ja
Review №77

Great customer service, first I had a problem with a coupon that they fixed, then they changed the battery in my car for free (well, the battery wasnt free) and were friendly even when the battery was very difficult to remove. Definitely recommended.

Gi
Review №78

Always helpful for this senior lady.

Fr
Review №79

Huge parts sekection. Good service.

Mi
Review №80

No complaints here

Av
Review №81

No e people. Very helpful.

Je
Review №82

Guys are always friendly and willing to help!

da
Review №83

Great staff and parts selection.

Ia
Review №84

Zero stars! three humans behind the counter bullshitting and not helping the 5 customers in line. left and wont be back.

Ti
Review №85

Best place to get your parts

Th
Review №86

If you Need A part GO To ADVance Auto Parts

Na
Review №87

Very knowledgeable and helpful with my problems

Mi
Review №88

Friendly helpful staff and large inventory

Ch
Review №89

Just ok. Return policy doesnt cover lots of parts. :(

De
Review №90

Nice and helpful.

Dm
Review №91

Store personal went above and beyond to help us

Jo
Review №92

Knowledgeable customer service

Ja
Review №93

Very bad they rather talk to each other customer has to ask for service

Tr
Review №94

Great service

Ch
Review №95

Nobody knows a thing.

Me
Review №96

The staff really help you

Zi
Review №97

Good

SM
Review №98

I WAS VERY DISAPPOINTED HERE THEY WASNT VERY HELPFUL AND WASNT TRYING TO ASSIST ME

Sa
Review №99

Fast excellent service!

Ho
Review №100

Pretty knowable about their products

Information
0 Photos
100 Comments
4.5 Rating
  • Address:3101 5th Ave S, Birmingham, AL 35233, United States
  • Site:https://stores.advanceautoparts.com/al/birmingham/3101-5th-ave-s?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 205-327-9172
Categories
  • Auto parts store
Working hours
  • Monday:10AM–4PM
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:7AM–6PM
  • Sunday:7AM–6PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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