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NAPA Auto Parts - Genuine Parts Company
701 39th St N, Birmingham, AL 35222, United States
Comments
No
Review №1

Looks tight on Google but its not bad. My appointment was for 0700hrs. I was unloaded and gone by 0800. No overnight parking.

Co
Review №2

First off this location is usually on point. This morning I walked in wasnt greeted. Saw five workers made eye contact with 4. No response or greeting. One person behind the counter, one walking around eating a bag of chips. Wait time now was creating 20mins. Finally walked out upset but was very estatic before walking in. Thanks for the very poor experience and the crinkle or ripple you have spoiled to my scheduled day.

Je
Review №3

Great location use for hard toFind parts for projects. My

TH
Review №4

Good service clean store lots of products in stock

Mi
Review №5

Very good place to go to get your parts they might be a little high on some things but the quality of the part is better I thought saying goes you get what you pay for and that is a fact if you want good Auto Parts go to Napa thats where I go

da
Review №6

Great people,quality parts,for shur

Ya
Review №7

Knowledable people and great service and parts

Ra
Review №8

Had just want I needed and wanted to complete my job.Good personal on staff.I didnt know just how much stuff theyre stocking.Id be going back again in the future.

Be
Review №9

More than helpful. Took time to answer all my questions. Made sure I had the parts I needed and wanted. He ask that I call and let him know if that fixed my truck problem. Most would not care one way or the other.

Sa
Review №10

Bad customer service and prices much higher than the competition. Would strongly recommend you shop elsewhere for auto parts.

ca
Review №11

The main warehouse for the company, employees was busy arguing with another worker about taking/ picking up a product to Bessemer, she refused and was very loud, not a good look.. Got what we were looking for and left .

Za
Review №12

Super helpful. After going to multiple stores that were no help, they actually helped me find the parts and had the parts I needed.

Mu
Review №13

Very helpful

Yo
Review №14

Drivers this is the worst place I came to do a delivery until now. the people are aggressive, they change my appointment and they are extremely slow. annnnnnddddd is a small place for 18whelers

As
Review №15

Store is bigger then i thought

Ja
Review №16

Ok place but not the best

Ke
Review №17

They have good service and great prices. They also have parts in stock no one else does. My only complaint is they need more staff, and when that changes Ill give it five stars.

Th
Review №18

Easy to get what you need even if you dont know what it is.

Jo
Review №19

I am sad to say that I am forced to rate this business at three stars. Carlos, the manager, is the only effective employee that I could find to help me. My business has been doing business with this place for over 20 years, and most of the employees still do not know me. Most of the employees including Sam are rude and do not value customers. Usually, I am waiting 15-20 minutes for someone to help me. In my opinion, Carlos needs to make changes that will enhance the culture and feel for customers that KEEP THEM IN BUSINESS. They so easily forget this simple truth at times.

La
Review №20

Found just what I needed easily. Helpful staff. If you need hydraulic hoses they can make them there. This store also handles distribution to the Birmingham area, I think.

Ce
Review №21

Attitudes from older associates when asking information

Ro
Review №22

Napa always has what i need.Expert advise & friendly service!!!The experience of the staff is great compared to the Other guys !

Bi
Review №23

Very helpful

Sh
Review №24

Love it

Mu
Review №25

A 20% discount wont get me back. I decided to give Napa another go today because of their offer with AAA. However after calling multiple times through out the day to be out on hold for more than five minutes I called it quits when I was on hold for 9 minutes this last call. We decided to spend our time and money elsewhere. Probably for good. Napa keeps blowing their chances. Why is this store so bad with customers?

Be
Review №26

COULDNT FIND WHAT I NEEDS HEAR

da
Review №27

If your going there to make a delivery, pack your lunch. I had an 0800 appt and did not leave till 11. If you have just start driving big rigs I hope you had a good instructor cause its in a really tight spot that you have to back into, and then you are gonna have to jack knife to do it. Good luck I wont be g king back.

ky
Review №28

Great staff and very knowledgeable people

Da
Review №29

Food service..employees were friendly,knowledgable and professional

St
Review №30

Large NAPA with tons of things in-store. They were helpful and pleasant for sure.Will definitely be back for the tool set I saw.I recommend a visit.

St
Review №31

Absolutely terrible customer service and really unprofessional staff. I do feel as though there are more qualified and knowledgeable auto stores that may make a better option. Would never go back again

Br
Review №32

Been buying parts here for over 10 years. Great parts, great price, and Sam is the most knowledgeable parts guy anywhere. Super nice folks!

Ke
Review №33

They always have what you need. Napa is the Best! 👍

Ch
Review №34

I’m shocked that this store even sells any parts. Every time I walk in it takes them 20+ minutes to even acknowledge that I am standing there. Apparently they do not need your business. I wish I could rate them zero stars.

As
Review №35

Store is huge

Da
Review №36

Rude. Unprofessional. No knowledge of automotive parts. I called looking for a part and a woman answered the phone with an attitude, then she put me on hold for 10 minutes, and when she finally answered the phone she wasnt any help at all. I gave her the part number and she couldnt find it in the system. I offered to bring the part in to see if they could match it and she said we dont do that, all our catalogs have disappeared. Total waste of my time. I called another napa location and quickly found my part and the guy was extremely helpful and professional.

Cr
Review №37

If Napa doesnt have it, No1 does...Roll On Napa...

Co
Review №38

Napa has a very good selection of auto parts... most are name brands. When no one else has what we need, they do.

A
Review №39

No one seems to work there.

Ja
Review №40

Service was not all that great I left pissed off. Theyre return policy on defective parts its just horrible I dont exactly know what and how Im going to handle the situation to get my defective Parts return in a suitable Manor for all parties .... so if you got something from Napa and it breaks good luck

Ma
Review №41

Very helpful I use them everyday for work

Er
Review №42

A great place to get all the parts you need for your car or truck

Te
Review №43

The service that I received was excellent. On the phone with customer service and at the store. Will go back.

Gr
Review №44

Love Tara the new paint rep.. she is honestlythe best helpful employe they have

Dr
Review №45

Good place for all your automotive needs, and good prices

Mi
Review №46

I was helping someone with a special part that was the only place that had it

Ha
Review №47

This place is awful. A guy names joe kept taking phone calls and checking out other people WHILE he said he was looking up my search. Then when i asked for an alternative battery since he couldnt find one tells me that it certainly wont work. Sounded to me like he was just ready to go home but it was still 30 mins till close. Dont go here even if last resort

Ji
Review №48

Upside they are open on Sunday downside be prepared to pay. Charged me 6 dollars per foot for plastic tubing. Just bought the same tubing locally for 55 cents per foot. lesson learned I will not go back

Pe
Review №49

Good service. Helpful advice from friendly and knowledgeable folks.

Te
Review №50

The best part of them all.

Na
Review №51

Store itself ok. Staff is unhelpful. Asked for help with a battery issue I had and they said they didnt have enough staff to help. I guess all 3 of the staff members didnt want to deal with it. Since I was the only customer there. Luckily autozone was happy to help.

Ch
Review №52

Best place in town to buy your auto parts.

Qu
Review №53

Jacques was very helpful she made sure i got the best part at rhe right price and was patient because i was clueless

Wi
Review №54

Willing to get you the right part

be
Review №55

Had what Id been searching all over town for at a great price.

Fr
Review №56

Always great, was glad to see the young men working.

Ed
Review №57

I feel like Sam at 39th St. Store is parts pro.

Ch
Review №58

Knowledgeable staff and meet all your automotive needs.

Ju
Review №59

A great NAPA. Been going here for years and will continue.

Mi
Review №60

Great store well stocked very professional service.

CU
Review №61

Always seem to be understaffed. Lots of parts in stock for many vehicles including big trucks, but not the place to go if you are in a hurry.

Ga
Review №62

Good prices on any park I need

An
Review №63

Got everything you need even for a big truck

Ka
Review №64

Had my parts shipped to this location and rushed after work only to have them close early!!!

Dr
Review №65

Largest inventory in Birmingham. Had the hard to find parts at a good price

Ta
Review №66

MR. SAM MAKES MY DAY WITH HIS CHEERFUL SMILE

Ta
Review №67

They said they couldn’t help me get the right fuse that I needed even though I had all of the information. I believe it is because I’m a lady. That’s ok. I will send my boyfriend back there and I bet they will help him.

To
Review №68

Always very helpful even with hard to find parts.

th
Review №69

Always knowledgeable and friendly service

La
Review №70

Great customer service and the staff there is awesome.

Ra
Review №71

Loved it ❤️ had a great time

Fr
Review №72

Huge stock. If nobody has your part, go here! This warehouse serves Central Alabama.

Ne
Review №73

Great service

He
Review №74

Excellent service

Bi
Review №75

Fast service clean buisness great people

Mi
Review №76

Stood there for 30 mins no help

te
Review №77

Cool people, dock space is real tight to back into

ra
Review №78

Great products...but the staff seems to hate their job. No smiles, very dry.

Al
Review №79

A number one great parts store

Ka
Review №80

Thay part or lovele

Vi
Review №81

Very please keep up the good work

Ri
Review №82

They were friendly and had what I needed where no other parts store had it in town.

Ol
Review №83

I needed a rear wiper blade for my mini van and NAPA was the only parts store that had one in stock.

Co
Review №84

Great Auto parts but pricey

Ch
Review №85

Good service

Ch
Review №86

I was in and out in 10 minutes with a hard to find part for half of what Autozone charges.

Ar
Review №87

AAA SERVICE

Br
Review №88

Very helpful staff.

Do
Review №89

Find they over price on most all of its parts

J
Review №90

This location lacks selection, staff was slow, inattentive and unhelpful. Look elsewhere.

Ro
Review №91

Very helpful great services

Cy
Review №92

Great service

Ro
Review №93

Good place to buy parts

Se
Review №94

Always great service.

Sc
Review №95

The people are friendly and helpful

Ma
Review №96

They were rude over the phone

Ju
Review №97

The best in parts

M
Review №98

Great employees bad location

Wi
Review №99

Best parts warehouse.

Lu
Review №100

Great parts big variety

Information
0 Photos
100 Comments
4.1 Rating
  • Address:701 39th St N, Birmingham, AL 35222, United States
  • Site:https://www.napaonline.com/stores/al/birmingham/701-39th-st-n?cid=pl_yext_gpc_GenuinePartsCompany_24750
  • Phone:+1 205-599-1000
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:9AM–2PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–7PM
  • Saturday:7AM–7PM
  • Sunday:8AM–5PM
Service options
  • In-store pickup:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
  • Credit cards:Yes
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