I am leaving a 3 star review because 2 associates were very helpful and gracious. One however, was not. I entered the store and advised a female associate that I thought I had a bad battery, as my car barely turned over. She asked me to wait just a minute for assistance. While waiting, an older associate (I am 67, so he was in the general age range of myself), advised me they could not change a battery in the rain. After a pause, I said, Im sorry? He repeated they could not change a battery in the rain. After another pause I asked why. I was told it was raining and was probably going to rain all afternoon. I said Exactly, and what am I supposed to do? The associate said he would give me the tools to do it (in what I took to be a sarcastic voice). At that time another male associate walked in and the man asked this associate if he would change a battery in the rain. He said, Sure. The female associate then came out and tested my battery. It was fully charged and was not the problem. I thanked her and left. She and second male associate were very helpful and handled the matter very well. However, I could not believe that the other associate had told me yall would not help me because it was raining (which it was, not a downpour, but not a light rain either). I had walked in without an umbrella using only a rain jacket. I am retired from Alabama Power Company and I wanted to ask him when it was storming outside and his power went out how he would have felt if our linemen had said they wouldnt work because it was raining. Thats not how you treat customers. Perhaps we could have offered him some hooks and tools to go climb the pole himself. Perhaps this is some corporate policy, but given the positive response of the other two associates, that apparently is not the case. He just didnt feel that helping a customer was worth getting wet over. Not sure Ill be back. The other associates were great, but I dont think I will trouble the other associate with having to serve me. I wouldnt want to put him out.