Mattress Firm Buckhead Square
3275 Peachtree Rd Ste 280, Atlanta, GA 30305, United States
Review №1

My husband and I were in the market for a new mattress and went to multiple mattress stores and ended up purchasing here. This location had lots of options to try at all price points. Anna worked with us and she was incredible. She was very knowledgeable and friendly and helped us find exactly what we were looking for without being pushy. I cannot say enough good things about her. She gave us very clear expectations on delivery, which went extremely smoothly with Sam and Jose. They showed up on time and wore masks in our home. They also took our old mattress away which was very helpful! This whole process was honestly way too easy and pleasant. I would highly recommend.

Review №2

My husband and I visited Mattress Firm on Peachtree Road in Buckhead, Atlanta, GA. We were helped by Briana, and we had a great experience. She was very attentive and knowledgeable, not to mention friendly. We were picking out a bed for my mother who is dealing with cancer and needing a comfortable and accommodating motorized bed. We were able to get all of the help we needed and pick and purchase a bed that we felt good about in a short amount of time. Thank you, Briana!

Review №3

I came in late on a Friday evening and Nick was immediately pleasant and helpful. He was knowledgeable about the product, paid attention to my criteria, found me the exactly right mattress, and did it all quickly because I didn’t have much time. This is exactly how buying a mattress should be.

Review №4

Jilian was great and got my order prepared to my liking. He was fast and knowledgeable about the different mattress and got me ordered me one quick! Thank you again

Review №5

Although weve run into problems with the quality and manufacturing of the product we purchased, weve had zero issues with Nic Whitfield at Mattress Firm. Mr. Whitfield communicates effectively, clearly, and professionally. He has coordinated two mattress exchanges on our behalf at no additional cost.Mattress Firm needs to recognize Mr. Whitfields value as a representative and manager. Any organization would be lucky to have him working on their behalf. Thank you, Mr. Whitfield for your ongoing assistance and commitment to helping us purchase a quality mattress.

Review №6

Anna assisted us in finding the perfect mattress for our needs! A consummate professional throughout the process and possesses extraordinary knowledge of her product and industry! If you are like we are, not looking to be “sold”, but instead to be educated about your purchase, then we would highly recommend Anna.

Review №7

I went to 3 other mattress shops before coming to this one and ended up buying a mattress from this store because of Anna. She was the most helpful and informative store representative Ive ever dealt with. She helped me pick out the best mattress for me and gave genuine advice about the different options without trying to up sell anything. Ask for Anna when you go in here

Review №8

ANNA WAS AMAZING!!! Ask for her! She was so helpful and EXTREMELY funny! We had no issues and she made the process a breeze. Love her energy! Highly recommend coming here!

Review №9

We had a great experience today being helped by Kamau! Have never bought a mattress myself before and was intimidated beforehand, but it was actually easy and satisfying to get it done! Kamau was very helpful and knowledgeable. Definitely recommend.

Review №10

Briana was very knowledgeable in helping me find a comfortable mattress at a good price.

Review №11

The service I received was excellent! 👍🏾

Review №12

Thank you so much AnnaI called to order something and she went above and beyond to locate the item I needed even called to have it held while I went to pick up. Day saver! Thanks Anna

Review №13

The female associate at this store was completely rude and unprofessional. We walked in and she immediately tried to start selling us on a mattress, despite the fact we had already bought one. I dont expect her to know we recently bought a mattress at Mattress Firm, but it would have been nice if she started by asking what brought us in today vs trying to sell us from the start. Once we explained that we wanted a base to raise the Tempur mattress up 5 and that we wanted to see what was in store, she immediately starting telling us our Tempur warranty would be void if we didnt buy Tempur. I explained that a previous associate sold us the mattress/mattress cover that Tempur prefers their branded products but not necessarily that the warranty would be void. She then undercut that employee, saying she liked the guy but he had previously screwed warranties with other customers. Seemed incredibly unprofessional.We then asked her to just show us what she had. She started showing us bases, but then 2 new customers came in looking for mattresses. She ditched us basically bca the new customers were looking for mattresses. We stood around a few min and then just left due to how rude she was.

Review №14

Anna was absolutely amazing. Great customer service, very knowledgeable, and pleasant to work with!

Review №15

John was one of the best salesmen I’ve encountered. What a gem. Knowledgeable. Personable. Hilarious. Anyone who’s bought from him would understand. Highly recommend buying your next mattress from John.

Review №16

Jayye and Nick were awesome! Very knowledgeable, helpful, and not pushy at all. They helped us find the right bed and helped us get the best price. We will definitely recommend them to friends and family. Thank you!

Review №17

The salesman John really made the sale for me he did a good job

Review №18

Nicholas Whitfield was friendly, professional and easy to talk to. He patiently answered my questions, gave me all the discounts and special offers he could, and made this mattress purchase a positive experience. He is a credit to Mattress Firm.

Review №19

Nate was very friendly and informative about the products. He listen to my needs and directed me to the right mattress.

Review №20

Rodney should be one of your most valued salesperson at the Mattress Firm Buckhead Square location. You can tell that excellent customer service and best customer experience is one of his priorities. My husband and I first visited this location back in March 2020 for a more in person information gathering and to test the mattresses so we can properly treat ourselves a few months later and to prevent price shock. He was not only great in making us feel like an important customer, but VERY knowledgeable and confident with answering every question we presented to him. When we left the store, my husband and I immediately decided to only purchase the mattress at this same exact store and only speaking with Rodney.So as of May 2020 as we planned, we returned to the same exact store and was able to speak with Rodney and had the same wonderful experience. We are VERY thankful to God and happy to have purchased the mattress set we wanted. Please keep in mind that our family lives about 30 mins away and passed many other locations. :)Thanks again Rodney! As long as Mattress Firm has you and people like you, they have gained another loyal customer.

Review №21

Anthony and John, at a different store, were very polite, friendly and helpful!! I would highly recommend doing business with them.

Review №22

Just had the best service from this store! Nick Whitfield was a great salesman and took care of our new mattress purchase! Delivery in 2 days! Thanks so much Nick!

Review №23

Rodney made it a simple but really helpful customer interaction. i was straight forward with what i wanted and what i was able to spend and he helped me all the way. Great salesman, great service, would definitely recommend this location for purchasing a mattress.

Review №24

I had a wonderful time and experience with MATTRESS Firm yesterday in Buckhead.It was smooth as silk! Thank you‼️

Review №25

This location has the best store manager Nick with his customer service that was unparalleled at any retail establishment I have had in a long time.If it wasnt nye I would be long winded but i appreciate this interaction and saving my back fr future pain.

Review №26

Great service from John! Very knowledgeable about the different types and brands, and he also didnt make me feel pressured to buy immediately like some salespeople do.

Review №27

Nicholas was very knowledgeable, patient and answered all of our questions. We cant wait to try out our new mattress!

Review №28

Rodney is awesome! Not only is he knowledgeable but he listens to what you want/need, and recommends accordingly. He was a pleasure to speak with.John M is also awesome! He is personable as well as knowledgeable on the different types of mattresses and what would best fit our needs and preferences. He did a great job!

Review №29

We’ve very much enjoyed working with Chris Tramel at the Buckhead Mattress Firm. He obviously prides himself on providing great customer service! He is knowledgeable and wants to help you get a great night’s rest.

Review №30

I went in as a first time home buyer and it was difficult to choose which mattress was right for me. Heather who assisted me was perfect and made sure without a doubt I was going to leave a satisfied customer and that’s exactly what she did. Best experience ever.

Review №31

Once you’ve made your purchase you’re on your own for return / exchange

Review №32

Just bought a Purple 2 mattress from here and it was a great experience! We originally went to the Druid Hills location and they didn’t have any purple mattresses, but the salesperson Yale kindly informed us that this Buckhead Sq location had all the Purple models.Once we arrived here, the salesperson Rodney was very kind and knowledgeable, and helped us get the mattress we wanted for a great price, and without pressure. Highly recommend checking out mattresses here!

Review №33

Rodney helped us with our mattress search and he was welll-informed and super helpful without being pushy. He answered all of my questions and allowed me to take my time looking at the different mattress options. He also gave me ample time to test out the mattresses on my own. My experience with Mattress Firm and Rodney was very positive and I would highly recommend shopping at the Buckhead location.

Review №34

I ordered a box spring and was supposed to have it delivered on the 13th. Come the 13th the link provided by the QR code was not updating with the delivery window. I called the store to see what was going on, only to have them tell me that it wouldn’t be available until the 20th. Why did I have to call the store to be informed that it wouldn’t be arriving in time? What sense does that make? The manager was unable to give me a discount of more than $25 for my troubles so I will not be shopping here again.

Review №35

Absolutely great experience at this location today! I am currently shopping for a mattress and Im in comparison mode. I came into this store at Lunch today and made sure to tell the salesperson, Jill Marie, that I was NOT going to be purchasing a mattress today and was really just there to look at prices.Well not only did this not phase her, she proved to be INVALUABLE in helping me figure out all kinds of mattress vocabulary and standards which is going to help my search TREMENDOUSLY! She was so thoughtful, patient, and knowledgeable I decided to go ahead and buy a pillow just because. SHE KNEW I WASNT GOING TO BE A SALE AND SHE STILL HELPED ME ANYWAYS; WHO DOES THAT ANYMORE?!She was a model of how customer service should be, and I will definitely be back to this location in the very near future!

Review №36

Nick was very helpful. Haven’t received the mattress yet but the shopping experience was great!

Review №37

Excellent, Excellent, Excellent service. Rodney and Kelly really helped us find the best prices for my family budget. Phenomenal work at this store. Definitely recommend to anyone in the market.

Review №38

Excellent experience- again! We have purchased several mattresses at this location. Rodney is knowledgeable, patient, and helpful.

Review №39

Rodney was so helpful and didn’t pressure me at all. I ended up going with the Purple mattress and products because I sleep hot and they never sink in when you lay on them— they only offer support and cushioning where you need it. Thank you Mattress Firm and Rodney for helping me sleep better! 😴😴😴

Review №40

The store manager here was very straight forward and got me going with the perfect mattress in less than 30 minutes.

Review №41

We purchased a mattress from Rodney today and had an excellent experience. He took his time with us, made sure we understood the differences between products, and best of all wasn’t pushy. We are very happy with the what we got. Thanks Rodney and enjoy your football season!!

Review №42

Worked with Rodney a few weeks ago. He was informative and helpful without being pushy. We informed him we were not ready yet and he respected that. We returned and purchased the mattress today. It was quick and easy and delivery is already scheduled for tomorrow. Would recommend working with Rodney again.

Review №43

Nick was very helpful and gave me a lot of options and was overall great to deal with

Review №44

Rodney is a great salesman. He gave me honest feedback and a great deal. A+ all the way!

Review №45

The folks at Mattress Firm made buying a new mattress quick and easy. Then they made the exchange process even easier.

Review №46

Rodney was fantastic and knowledgeable. He took care of our needs quickly.

Review №47

Quick economical and friendly staff is all I have to say!

Review №48

John McGriff has excellent customer service skills. I am an interior designer who ordered mattresses for a client. John made recommendations based on the budget and went above and beyond to get them delivered in a timely fashion. His friendly manner and professionalism were on point.

Review №49

Manager was trying to hustle us the whole time and was on the phone the entire time we were in the store. Acted like she didn’t have time for us. I wouldn’t buy from here 🤷‍♂️

Review №50

Devin was great! He helped me find the perfect bed for my new home and even sold me on the adjustable base to help with my sleep and back issues! He was very knowledgeable and his customer service was superior.

Review №51

Rodney was so nice and helpful. He identified my unique needs, and adhered to My budget. He was a pleasure to shop with, and made the process incredibly easy. 10/10!!! Thank you Rodney!

Review №52

Rodney was amazing! He was very thorough with his descriptions of the many mattresses to choose from and also offered a great deal of support for choosing my partner and I’s first real mattress! Highly recommend!!

Review №53

I went in to find a mattress for my grandmother as a surprise birthday gift and left with exactly what I was looking for excellent customer service. Thanks Rodney !

Review №54

Bought second mattress from them today since I was very happy with the service, price and quality of the first

Review №55

My wife and I had a wonderful experience purchasing a mattress at this location of Mattress Firm. Rodney was extremely helpful and efficient. He took his time explaining to us the different feels and types of mattresses, as we were definitely novices in this field. It was a very pleasant occasion, made even more so by his patience with our 18 month old daughter running rampant through the store. I would definitely recommend shopping here, not only for the courteous service but also the low prices.

Review №56

Ask for Rodney C. Found us everything we wanted within our budget and helped us choose the right mattress for our needs. Great price, excellent service, no upselling or salesman pressure. Great direct approach that will get you what you need.

Review №57

Rodney in the Buckhead Atlanta store has me in and out in 10 minutes with my purchase. Great work!

Review №58

Great mattress buying experience. You can’t beat the prices during their holiday sales. Miss Ashley White was an absolute joy to work with-knowledgeable, fun, and sensitive to our budget.

Review №59

Mattress firm is my favorite

Review №60

Rodney was great. He was very patient, knowledgeable, and answered all of our questions to make sure we got the mattress that was best for us. Definitely recommend!

Review №61

I was very indecisive before I came in. Rodney was great helping me pick out a Purple Mattress! He helped me match the price from online and gave us a good deal with free purple pillows and sheets. Definitely recommend!

Review №62

Very helpful and very nice without being pushy. Was able to find a mattress a liked! Rodney was great!

Review №63

Rodney! What a professional and helpful mattress master! We required a lot of help and he was more than patient!

Review №64

Anna was amazing!

Review №65

I worked with Rodney. Couldn’t decide between my two favorite mattresses and he made it very simple to decide. Thanks so much!

Review №66

Rodney was a spectacular help! He helped me find the perfect bed for myself and at a great price! Thank you!!

Review №67

Jelani was very nice, helpful and gave us great advice. He was accommodating and did not pressure us. He made my transition moving from New York to Atlanta a littler easier by helping me find the best mattress! Ask for Jelani and let him help you find your perfect mattress!

Review №68

Rodney is Very helpful and polite. Knowledgeable! Excellent customer service.

Review №69

Rodney was a pleasure to work with. Loved that he is so knowledgable about the product. Not pushy, friendly and professional. I ended up buying two mattresses from him.

Review №70

Rodney was extremely knowledgable and helpful! I would definitely recommend visiting this location!

Review №71

Rodney was absolutely wonderful to work with. I had a very short time frame to get 2 mattresses delivered the same day and he came through! Love my purchase!

Review №72

Its where I bought my matty & motorized frame, so I mustve gotten a good deal.

Review №73

Great salesperson. No pressure and hooked up all the online deals.

Review №74

Rodney was lovely. He taught me aboit mattresses. Very awesome.

Review №75

Thanks for the help Rodney - had a nice nap.

Review №76

Rodney is the best staff! Definitely look for him if you need help.

Review №77

Rodney was great to work with. He was very knowledgeable about the products in his store.

Review №78

Rodney is the man! Great education on what matters was the best for sleep type and very fair pricing.

Review №79

Rodney spent over an hour with my wife and I helping to find the mattress that was exactly right for us, without trying to upsell. He has a great knowledge of his products and provides excellent customer service! We were hundreds of miles from home, but chose to purchase here. Thanks Rodney!!!

Review №80

Rodney was great to work with, and extremely responsive even on his day off.

Review №81

Finally we found mattress, Beautyrest Legend, that had all the criteria we were looking for. We purchased on the spot and got it delivered, Until we rotated the bed. We realized after 4 month my bodyweight created a dip. We ignored the issue thinking it ll inflate on the other side.After few month and few more rotation, things got worse. We contacted the customer service and we got nothing.First of all, there was nobody we could talk to you over the phone to explain. It was a two-hour process to fill out everything online.And we selected the paid service to have a real inspector come out for $79 to look at the mattress and tell us whats wrong and what they can do to fix it.Its been 3 months now we have not gotten a single call and we have followed up with them a few a times. And I doubt they will ever back up their warranty!Too bad. I had an awesome experience a long time ago with Macys bc of their return policy and I should have gone back with them. O well! A $3000 lesson

Review №82

Robert was great. Very happy with the mattress and the price. Definitely recommend Mattress Firm and buy it from Robert.

Review №83

Rodney was very helpful and had great knowledge of all products definitely will come here again

Review №84

Good prices and great service.

Review №85

Rodney was amazing!! He helped out in so many ways!! Awesome!!!

Review №86

Rodney was a pleasure to work with he was very knowledgble on the products I want and future purchases, I will come back to this store just to work with Rodney!!

Review №87

Absolutely loved Rodney! So lovely!

Review №88

Great customer service

Review №89

Rodney was a great help in finding me the best mattress for me and my budget!

Review №90

Purchasing a matress isnt easy, but Dennis took the time to learn my preferences and show me beds that would be a great fit. I had a great customer experience in this store.

Review №91

Rodney was extremely knowledgable and helpful when selecting a mattress. Thanks!

Review №92

Bad experience. My mattress sagged and they don’t replace it.

Review №93

Rodney was very knowledgeable and helpful!

Review №94

Great service, fast, convient, do it.

Review №95

Great Service!

Review №96

Friendly staff.

32 Photos
4.8 Rating
  • Address:3275 Peachtree Rd Ste 280, Atlanta, GA 30305, United States
  • Site:
  • Phone:+1 404-846-9821
  • Bedding store
  • Mattress store
  • Bedroom furniture store
  • Furniture store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:12–6PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations