Service was good, Ive bought 6 vehicles within the last 12 months , I feel like its time Nissan rewards me!

I got help from Theresa she was great,thoughtful,understanding extremely helpful. The original car I wanted was out of my price range however she was able to find another car that was in my price range and willing to work with me I highly recommend if youre going to go to the dealership to ask for Theresa

Great job, short wait time, Laura Bagwell was great and very helpful.

I received the best service and experience ever. Im so thankful for the team at Townsend Nissan.

Everyone there is very polite and very helpful. Especially the manager.

I was a return customer and the service was exceptional that’s why I keep coming back. Brad T and Aaron C where extremely helpful as always and made the process of purchasing a new car s breeze.Thank you.

From the first phone call to the minute we drove off the lot with our new truck we were treated with amazing customer service and care. Bayleigh Smith was kind and answered all our questions. The whole dealership went above and beyond to help us get the truck we wanted. Mrs Smith took the time to explain all the features of the truck to us and even hooked up the bluetooth for the phone before we left. If you want a wonderful experience in car buying, go see these amazing people.

Most unprofessional group of people. Really showed their class in service dept. Rude with their response. Didn’t give a direct answer as to when the car would be ready. Kept getting different responses. Refused to help with transportation when this vehicle is brand new with several issues. What has happened to treating customers with respect today. No and no I will never purchase a Nissan from this place. Their is an etiquette class that is offered for being a professional . Suggest this place look into it.

I enjoyed working with Aaron during the purchase of my new vehicle. He was both personable and informative.

I only get my car serviced when Nathan is there. He ensures that I am treated fairly and with respect. I can tell that he really cares more for the customers satisfaction than just the job itself. Awesome piece to yalls puzzle. Thanks.

I had only one car waiting in front of mine. They got me checked in and got me out really quick with a minimal waiting time. I was very happy about that because they are usually covered up at this time of day.

One of my tires had been losing pressure for a couple of days. I didnt know the service center took the last customer at 4:30 om Friday (it was a holiday weekend). I called at 4:15 but the service department allowed me to come in anyway. The service desk personnel came out and immediately located the problem. They had me back in the road by 5 and they didnt even break my bank account. Thank you Townsend Nissan because my husband would have made me park my car the entire holiday weekend if it werent for you!! #beepbeeo

When I went To Townsend Nissan, everything was quick and everyone was nice. They went over every detail in my contract and made my visit very personable. I appreciate Them working with me and my family.

Everyone is very friendly, professional, and welcoming ! I just love them all because they are so very welcoming and FUN especially Laura Yerby she’s my FAVORITE 😍 they answer whatever question you have! I give them 5 STARS ✨ I just LOVE the atmosphere here

I went in for a coolant flush. All debris should have been cleared from the system and fresh coolant added (clear green color). However, this is what it looks like after 24 hours and $203.I sent them a picture and was told that the manager would call me the next day… I still haven’t heard from him. Meanwhile, I have a car that I can’t drive over the weekend….As much as I like them, I would be wary and hesitant to use and/or recommend them at this point. I will update this review according based on their action.

I had an excellent experience at Townsend Nissan. It was my first time buying my own vehicle and I was beyond please. I purchased a 2020 Nissan Altima platinum and I’m in love. The sales person was Brad Trull and was very helpful and easy to work with. He has also been helpful since like with the app and stuff. I’d recommend this dealership to everyone!

I have been using Townsend for years. We have been a Nissan family for 30 years and my most recent purchase was a 2018 Pathfinder that I purchased new. I went in for an oil change and tire rotation. Never have I paid for a tire rotation but when I received my bill there was a $19.99 charge. I was unaware they charged extra for that. I also did not receive the normal paper that showed what all the checkpoints analysis was. I usually receive that when I pick up my keys. Im not a happy camper.

I WAS TREATED WITH COURTESY AND IN A TIMELY MANNER. THE SERVICE DEPARTMENT WENT OUT OF THEIR WAY TO MEET MY NEED OF LEAVING MY CAR TO BE SERVICED AND PICKING UP LATE. :)

Josh (the finance manager) helped me with my first car back in 2016, now 2020 is here and he helped me again. I definitely will be back again to seek his help! He is not pushy and really works with me to meet my needs! I prefer to work with him over a salesmen because he knows what to do! Thanks for the great service josh! Me and my dad appreciate it!

I had a great experience at Townsend Nissan. Nathan is very professional. He checks on you and explains everything thats going on with your car.

I WAS SENT HERE TO PURCHASE A VEHICLE AND I WAS TOLD THAT ALL I NEED WAS SHOW MORE INCOME AND THERE WASNT GONE BE A PROBLEM OF ME GETTING A CAR AND AFTER ALL THAT CALL MY BROTHER FROM ANOTHER STATE HAVING HOM TO GIVE HIS INFO OVER THE PHONE THINKING THAT THATS WAS IT! BUT NO THEY DO DENIED ME AND THATS REALL REALLY REALLY HURT ME CAUSE HAVE I KNOWN THIS I WOULD NOT HAVE HIM RUN MY CREDIT 😡😡😡😡😡

Brad Trull ,BJ Perkins, and the guy that presented us with our papers to sign were all very helpful and did their best to make the deal work! My husband went back two days later to trade in his chevrolet z71 for a Titan. Wonderful customer service 👏. Miles ahead compared to our previous dealership. Thanks again Townsend Nissan.

If I could give them negative stars, I would. The staff was rude over the phone and in person. Laura in the service department was awful, sarcastic and extremely rude as was the manager. The lied about my car and didn’t seem to care about my car. Don’t come here

I left my car overnight, so it was serviced early and ready before 9 am

Went in to specifically inquire about a pre-owned sedan. Already sold, I was told. Salesman spent the better part of the afternoon trying to sell me a new car, despite my acknowledged price range. Everytime I mentioned a used car on their website I was told it was no longer there and was given a lecture on why buying new was better. Finally found a car I was interested in but at a considerable markup. I used their websites payment calculator using all the specific information the salesman had given me (APR, trade-in, etc) and found a huge discrepancy in the online price and their quoted price.I expect a certain amount of flim-flam from car salesmen but this was insulting.

Annie at Townsend Nissan is amazing. Worked with me to find the best car to fit my needs.

Love Townsend Nissan ! They are my family ! You could not find any where like them ! Always helpful and make you feel special !

Everyone is very friendly. They do thorough work.

They met all of my needs and provided awesome customer service. I loved Shannon and Aaron and even the manager was great.

Service dept was very nice!!! Laura was awesome!! She was able to squeeze my car in without an apt (which would’ve been at the end of this month) and got it fixed within 3 days!! She explained everything to me and the price breakdown and as a young lady not knowing anything about cars, I appreciated that and not trying to up-sell me. And the price was fantastic!! I was expecting a couple thousand but only spent a couple hundred instead. Will definitely be returning (but hopefully I won’t have to lol)

Oil changes very fast and on time

Received a coupon for an oil change in the mail. Decent price. Also wanted to do the winter weatherization. My sister followed me to the dealership as I was going to leave my car and return to work. Fifteen minutes later I get a call from Laura saying Your car wont crank, hun WHAT!!!! Its probably your battery Noooooo, I have had absolutely no problems with my car! My battery is fine. Well I need to know what you want to do because it needs to come out of our bay...we have OTHER customers....Meanwhile, I am at work dumbfounded because there was NOTHING, NOTHING wrong. My battery was just fine and didn’t need to be replaced. A Nissan 7- year battery is no good after 2 yrs and 5 months....you have got to be kidding me!!! I purchased the battery but NEVER again. Im a stickler for dealership services (oil changes, tires, rotations, etc...) but this dealership service department just lost my business....I was scammed and no one will convince me otherwise.

Well your tech team found the problem and is ordering the item.

Bought two cars from Townsend and their customer service, sales and service, is second to none.

Joshua Mays was great with helping me get into my brand new vehicle

Laura always deliver! Couldnt ask for better service!

Just got my wife 2010 maxima fix after hitting a deer 4 years ago. The car set up 4 years in the garage. Airbag seat belt etc. Took them a week & a half. I will recommend! Nissan is # 1!

My experience with Townsend Nissan has always been nice. Each employee I have come across is friendly and responsive to my needs ever since I bought my car from there. Keep up the good work.

I was able to keep working remotely at the special desks beside the waiting room. Free internet. Quiet enough. Comfortable. This made car maintenance a breeze.

Great service. Had an oil change, brake system fluids flushed and replaced a tire.

They was very friendly an helpful, I would definitely recommend friends an family to choose Townsend Nissan of Tuscaloosa for their service an the purchase of their next vehicle🤗🤗🤗🤗

I was on a trip down from South Carolina, and called them with an issue no one had heard of. The entire team were amazing and super efficient! My car was repaired in less than 5 hours, and I had expected it to be there for a day or two. Thank you to everyone at Townsend Nissan for all your support and help!

I ordered online a new set of tires and also made an appointment several days in advance. The morning I arrived I was told that the tires never got ordered so I had to settle with what was in stock.

My sells rep was Theresa Knowles. She was a joy to work with!

I had a problem with a used car I had just bought from out of town. I needed a diagnosis quick. They promptly found the issue and gave me advice on what to do. They helped me out a ton.

Josh Mays went above and beyond to make sure that I was satisfied with my purchase! By far the easiest car I have ever bought and it is all thanks to him making it quick and painless! He helped me with everything from my trade in to picking the right car for me! He answered all my questions and patiently explained things to me when I didnt quite understand the first answer. I will definitely be back to see him for my next purchase!

This dealership is very family owned and the staff are nice and prompt they got me car quickly explained everything to me and I am very happy with my Nissan

Mike Ganey was wonderful to work with. Very happy with my purchase.

Great customer service, friendly staff.

Everyone was very nice. They got me in and out! Even gave me a discount!!!

Excellent experience. Particularly with Brad Trull, salesperson. He was very knowledgeable, clear, and was helpful with every question I had.

(Edited review) Service department is awful. They don’t answer the phone, return calls or let you know what’s going on with your vehicle or if/when it’s ready to be picked up. I’ll be taking my business to another dealership in the future.Update: apparently the person that was “taking care of me” was the problem. He is no longer working for the company. Took my car back today to complete the warranty work that was in progress when I wrote the earlier review. Now only was that work completed but they also addressed a new problem I was having as well as completed my oil change and servicing as well. And stayed a little late to be sure I got my vehicle back the same day.

Laura, and Chris, nothing short of Amazing!

Misty was the lady that helped me with my car! She was so sweet and worked so hard! I will tell everyone to come visit her! A big thank you to her!

Went in for an oil change and rotation and left with new tires. The service was great and my car is riding better than it has the whole year I have had it. Jerry is always very nice and attentive to my needs. I bought my car used and have brought it to Tuscaloosa Nissan since I purchased it in Birmingham. They have been great every time.

The staff at Townsend Nissan are experts and I trust them with my car.

I called several times over about two weeks to check prices. Every time I called I was told they would have someone call back or put on hold then told they would have someone call back. The first time a man called back several hours after my first call. He was rude and acted like he didnt have time to talk. He also answered what seemed like a personal call with a friend during our conversation and talked to that person for a minute or so. I could hear the whole time. His demeanor changed to much less formal. The next time I was told someone would call back shortly. I didnt get a call that day or the next day. I called again. That time I got someone to call back in maybe an hour. I spoke to a woman who gave me prices. The main thing I wanted to check and have done was my spark plugs. My car requires the intake manifold to be removed. The woman told me it would be $160 and could be done in one day without an appointment as long as I got it there by ten. I made the trip there next day at 8:15 with a ride waiting so I could leave my car and get to work. The first thing the woman asked was if my car was the one where the intake manifold had to come off. I told her it was. She said it would be $580. I told her I just talked to someone the day before who gave me a price of $160. She proceeded to argue with me. She had an attitude and acted like she didnt care and had no time to talk just like the man I talked to before. She asked who I had talked to, but I didnt know. I didnt think I needed to get names of the people, because I never thought I might be mislead and then questioned about names. She said the person on the phone probably didnt realize which car mine was. I told her I made sure she knew mine was the one where the intake manifold had to come off, and she then reassured me of the price and that it would be done in one day. Then the woman told me she remembered talking to me and that they immediately called back to let me know they had it wrong but that I didnt answer. She said they left a voicemail. I told her I had no record of a call or voicemail. She said maybe they called someone. I asked her if they would honor their quote. She told me they werent doing it for $160. I reiterated they quoted that price the day before. She said thats why they left me the voicemail. I again told her I never got a call or voicemail. It seemed as if she was making it up. She said they werent doing it for that price and said sorry. I thanked her and left. I did the entire service myself for about $60. I will never pay for service or purchase a vehicle from Nissan again if I can help it, especially from this location. They had horrible service all around. They were rude, not knowledgeable, careless, dismissive, and I feel like I was lied to multiple times. If thats how they treat customers who just ask questions, I wonder how they follow procedures and treat their vehicles when they do service them and how much attention and care they give to their contracts.

Mike Ganey was extremely rude and very persistent in showing no respect for the customer. I came in for service not knowing the hours had changed on weekends because normal people work on weekdays. I asked what are the new times, he replied I dont have service here. I asked do I have to make an appointment? He replied to everything I asked with, I dont have service here very rudely regardless to what I asked. I had to take off work Monday get my vehicle serviced, Mike Ganey recognized me and began to eyeball me with a frown. Upon checking my vehicle in and waiting in the designated area, he departed his desk to the service clerk and ask them what was my reasoning and business for coming in. That wasnt his business being that he work vehicle sales and leasing. He acted as if he had a personal vendetta. He is very unprofessional, rude and think hes a bully.

It was so sooper and Nice

Everything was done great and in a timely manner. Will be looking to purchase a new vehicle from Nissan Soon.

My experience has always been great .

I received good friendly service

Oil change and tire rotation

Needed some AC work done and they had to order a replacement fan and they offered me a rental because they didnt want to inconvenience me very thoughtful good job

Very friendly and satisfactory service.

The worst dealership ever to get service done on your vehicle. They want you to make appointments to get service done, but they never answer the phone or return phone calls. I’ve been trying to get in contact with them for a month now.

Told on Friday to come in Monday and I would be taken care of. Show up Monday and wait 2 and a half hours only to then be told they didnt have the part and I would have to come back Tuesday. They sent me home with intermittent tail lights and my car wouldnt always start. I feel it was very dangerous to send a customer home with such a serious safety problem. No offer of rental car or anything, just go home and come back tomorrow. So I come in Tuesday, they fixed my car, then when I drove away, I realized my car wouldnt accelerate properly. I returned to the dealership, and was told they didnt install the brake switch properly and that was the problem. Repair guy comes out, wiggles some things under the dash and then asks can he test drive it to make sure it is working properly. Why wasnt a test drive done in the first place? Not to mention the paper I was given showing what work was done had my signature forged, and when I mentioned that this wasnt my signature, the lady snatched the paper away and printed another one and told me its a normal practice for her to sign things for warranty work.I wont come back to this dealership because they are gonna end up killing somebody, and its gonna be a scandal once yall look at their paperwork practices.

I got surprised that I bought a vehicle because I was just checking out things. It didn’t take long and I had options.

The workers are very friendly and professional. They explain things very well so you understand whats going on. Will go back again

Brad, Mark, BJ and Tom were awesome to work with! Townsend Nissan surpassed my expectations!

The team was courteous and informative. They went above and beyond to make sure our experience Great 👍!!

I took my Armada in for Oil Change,I was there when the Service Department opened, they were able to get me in and out in a timely manner.

I went to get my grill replaced and a new condenser. I was so satisfied with the nice workers and good attitudes that I threw in an oil change. The wait time was minimum for the work and I will definitely return.

The purchase of my new Nissan Armada at Townsend Nissan was the best car buying experience I have ever had. BJ, Ron and Mike were so easy to work with and willing to answer all my questions. I would recommend Townsend to anyone shopping for a new car.

Every visit is always a pleasure. I have not received anything less than full attention each visit that I’ve made . Atmosphere is awesome, building is always clean with warm and welcoming service. My salesman was Josh Mays and he’s always made my wife and I comfortable when we’re there. The experience is worth stopping by just to say hello . Stop by your local Nissan Family and you will feel like I felt in my Tuscaloosa Nissan House .

These people treated me like family

Very fast service, was very pleased, the waiting area was pleasant

Everybody had a great attitude. Very helpful and got me out in a very reasonable time!!!!!Thank you

As always great service from Jerry and his staff. Best around.The Adamczyks

I understand that the loan process takes awhile but just wish it could be streamlined somewhat. Other than that they went above and beyond to keep my loan within the range I asked for and had more than enough pateince with me and my family even though we were somewhat difficult at times. Will definitely purchase another vehicle with them and look forward to working with their team again in the future.

Josh Mays was extremely helpful. Josh is very professional, courteous, and polite. I had the best experience ever while buying a vehicle. I will always do business with Josh. Josh really knows how to treat customers. Im very appreciative of Josh. Thanks Josh.

The service tech was extremely nice and professional. He explained everything to me without the condescension that I usually receive at car service centers. I was very happy with the service received.

The staff is courteous and knowledgeable about all aspects of my vehicle. The staff completed my oil change quickly and I was on my way. The waiting area is clean and filled with amenities. The showroom is welcoming and friendly, the vehicles are clean and well priced.

Love you guys. Will definitely come back for our next car. Misty and cheddar are awesome. Thank you so much. Love our kicks

We had our 2010 Nissan Cube towed to dealership on a Sunday (closed). We scheduled an appointment for 8:30 Monday morning, and even called to explain the problem. At 11:30 a.m., we called service advisor Laura, who said they hadnt looked at it yet. At 4:15 p.m., she called and said that a part needed to be ordered and that it was too late in the day to order it. They couldnt order it until Tuesday and it would be in Wednesday. No contact on Tuesday. Wednesday at 4 p.m., she called to say that weve had a bad day here and we havent started on the repair yet. Im just being honest. We called corporate at that point to complain about the lack of professionalism of Laura and the lackadaisical attitude of the service department about our car. We then got a call at 9:30 a.m. Thursday that the car had been finished. We picked it up at 3 p.m., and the lights had been on in the car all day. When we found Laura, she said oh, sorry, I mustve left those on when I drove the car to the lot. It was a mistake. I noted one mistake isnt a problem, but several mistakes is a pattern and mentioned that we called Nissan Corporate to report the behavior. She responded: Oh I know, they called here this morning. I dont know why you had to be so ugly. Seriously? Five cars with Nissan and weve never had such shoddy service. Usually, Nissan rocks, but our experiences with Townsend Nissan does not live up to the Nissan reputation. We had similar experience when looking for our last car. Our saleswoman didnt want to show us the car we wanted to look at, because another one was handier. We bought our Nissan car in Birmingham. Ill have my car worked on there as well in the future.I see Laura has had issues in the past with other reviews. I tried to call her at one point, got her voice mail, which was full and no longer accepting messages. I see shes prompt in her responses to other customers as well, NOT.A month later we have just discovered they broke our hood release, so we cant open our hood. Were going to Birmingham to get that fixed. This place is so opposite of the Nissan brand.

Townsend Nissan is always a cut above! Ask for Brad Trull hes an awesome salesman!!!

Had a great experience and the service took about 30 minutes which was great

Friendly staff and met all of our questions. Great atmosphere

The work was fast, and that staff was courteous.

Even through this pandemic they were fast helpful and respectful, was informed about a recall I had no idea about and they fixed it while I waited. Coffee was good.

Process went smooth, had me in and out with my new car in hours and I love it.

You can’t go wrong when supporting local, family owned business. The staff is friendly, welcoming, and will answer any question/concerned you might have! I have purchased two Honda’s from them and my sales person was by my side from the moment I walked in until the minute I left. He made sure that my car was going to fit my life perfectly in both a personal and financial level. I couldn’t be happier with my purchase. Thanks for what y’all do!!!

Tracie Guisto was great. She took time to work with us and to let us test drive any of the vehicles we wanted to, before we made our decision. She also responded to our emails and text messages promptly. I loved the fact that You guys were willing to offer us a service/maintenance deal for 3 years. thats huge. And Tracie introduced my wife to everyone(including service staff) and explained the procedures for getting the oil changed. This alone was huge because my wife normally does not like dealing with automotive shops. However this experience made her feel comfortable enough to bring the Rogue in herself for scheduled oil changes. Tracie also scheduled us in the week after purchase for a detail job, since we were unable to receive it before we left. I appreciate all the work Tracie and your staff did for us. We worked with a couple other guys that I appreciate as well. Thank you.

Aaron was very helpful, knowledgeable, friendly, and not pushy! Was the easiest, hassle-free experience I’ve had! I really enjoyed this car buying experience!!

I had a wonderful experience Brad my salesman was awesome, very helpful, and knowledgeable

I went in to get my tires rotated and the mechanic failed to communicate to me that I was missing a lug nut after the rotation was complete. They let me drive off the lot still missing the lug nut and I had to return two days later to get the lug nut replaced. I thought it was very dangerous and irresponsible that they let me leave without properly communicating this information to me. What if I had gotten in an accident because of this?

Very accurate!

They just lead people on as if they can get bad credit financing for you. Just a waste of time.

Townsend had the best incentives. I drove over an hour and passed up several Nissan dealerships just to buy from Townsend because of the deals they have. Byrant was a great salesman and everyone that I worked with was very knowledgeable and willing to help in anyway they could. I highly recommend you give Townsend Nissan a try.

Weve had trouble from day one at this place. My wife and I wrote a check for the car we got. BRAND NEW ALTIMA SV! It had a scuff mark on the fender and salesman said bring it back next week and we will take care of that for you. We brought it back and salesman was no longer working there. We got a good price on the sv Altima but my wife didnt want all the extras so we paid extra for the good deal anyway. I take the car for an oil change and Ive been sitting outside for an hour and a half. I was the 4th person in line and was here when the doors opened. If it wasnt for my wife wanting a car for gas mileage then we would have bought another FORD!