Wonderful experience on a Custom order BMW from BMW of Tuscaloosa . I was in the market for an M5. Local dealership couldn’t secure an allocation so started searching outside the state. Rob Phillips (GM) was able to secure an allocation quickly when other dealerships had a hard time securing one. The sales manager Rob phillips, Bmw Genuius Matt Eldridge, Finance manager Sean Dwyer, Parts manager Jack Stracner all true class acts. Every request was handled in a professional & courteous manner. Matt Eldridge is truly a BMW genius. Knows every aspect of the M cars. Upon receiving the car sent me a video that was highly skillful. Sean Dwyer was never pushy as a finance manager something you don’t see often. Jack Stracner made sure all the extra accessories were installed in timely manner. This is exactly how a car buying experience should be!

Visited Tuscaloosa BMW on today and sales woman, Sherida Robinson was AWESOME! From the moment I arrived at the dealership, she was very helpful with such a bright spirit. HIGHLY RECOMMEND! 📌

The salesperson I worked with made the car buying experience very easy with no headaches.I would say it was easily one of the best car buying experiences I have had. Unfortunately most other departments at the dealership do not meet expectations.

I would give this place less than one star if I could. Bought a vehicle, it was driven to me from out of state. Vehicle arrived to me with bald tires and a cracked windshield. I text the dealer they said they would get back to me. They never did, the ignition system went bad and I have to pay over 1 thousand dollars to get it fixed within the first month of purchase. I text the salesman again was told I would be taken care of, he never texted me again.I paid 1200 dollars for new tires then went for an engine check because the malfunction light was on exhaust hangers were bad, 02 sensors where bad, the solenoid was leaking.I called this dealership talked to the sales manager and was told they cant do anything.This place is horrible dont do deals with them.Best part is when you tell them about problems a car you bought from them just a few months ago and they say and I quote. What do you want me to do about it.

They didn’t explain everything about the car. they didn’t change all 4 tires that the tech said my suv needed then they said they would change them before I purchased the suv. I truly feel like they got over on me bc I’m a woman. They ran my credit even though I had already been approved by my bank. All I will say is don’t go there without a man present.

Stopped in to order a replacement key. The young guy in the service department was great... Knowledgeable and friendly to boot!

Did a wonderful job, Even advise me about the wrong oil filter.

Want to say thank you to Mason, Sean, and the others at this dealership. Mason was very attentive, responsive, and support throughout the entire process. We will definitely buy from the dealership again

Alex was so awesome at getting us the price we wanted to pay on our used Jeep!!

Professionalism, Superior Service, and Product knowledge is how I would describe this dealership. Everyone is truly helpful from the General Manager who was present to my fantastic salesperson Chloe Acker. The Finance Manager Sean Dwyer. I would highly recommend them to anyone near or far.

Everyone was so nice and helpful. The car I bought was beautiful and I had an excellent experience!

Had my BMW in for service, had ask to get it detailed. After receiving a call from Dave that the service was completed, I arrived to find that a few spots on the detail was lacking. Dave grabes the keys without hesitation and personally made sure that everything was up to his standards. Dave also went above and beyond to make sure my car was loaded and secured for shipment. Thank Dave👍🏽👍🏽👍🏽

An improvement in turn around time for Repairs and availability of loaner vehicles are the only improvements needed. Staff was very helpful, polite and willing to help with any problems.

One of the best experiences I have ever had with a service department. My daughter attends UA and being remote, I am always concerned about her safety. She recently called me with a fairly serious issue while driving her BMW so I told her to immediately head over to the Tuscaloosa dealership. They immediately made my daughter comfortable, diagnosed the problem and Shaina, the incredible service manager quickly communicated the issue to me. She was so personable, knowledgeable and made the whole experience hassle free and the best of a bad situation. I am so thankful and relieved that my daughter not only has a great contact in case of problems, but also a new friend. I highly recommend!

Bought a used Hyundai Sonata that was in perfect condition and worked with Nathan to get to his best price. Dealership is fair and honest and professional in every way. They made the process easy and hassle free. Will definitely be back when in the market again for a vehicle. Highly recommend this dealership and especially Nathan and Tonya when looking for a good vehicle.

Shaina was, as always, attentive, responsive, efficient and friendly. Everyone at BMW of Tuscaloosa is, which makes owning my 2016 535i GT so much more than just a great driving experience. They also strive to keep prices reasonable. My whole family, even our dog, loves going there!

This was absolutely the best buying experience a person could possibly have! My sales person Allison was amazing, and informative! I love 3 and a half hours from this dealership and wouldn’t hesitate to go back! I have already suggested to several friends to go to this dealership and ask for Allison! It only allows me 5 stars or I would click more! Thanks again for a great buying experience! FYI everyone was so friendly as well!! The GM and everyone else!! So if your in the market go to them they will take absolutely the best care of you and your needs!! Thanks again!!Roy

Wonderful customer service. Salesman took great care of us, absolutely no run around with pricing for trade-in and made sure we got the best deal possible. Highly recommend this dealership for hassle free vehicle purchase.

Great experience, somewhat slow, wish service was a little faster. Team was awesome & kept me informed on the status of my vehicle. Service Manager also was awesome, informed me of prices & any discounts that were available. They offered refreshments & I watched How to get away w/murder which made time go by. Lol

Excellent experience with the Service department at BMW of Tuscaloosa. I had the use of a beautiful X7 while my service was being performed! The service manager explained everything that was being done on my car that day and there were no surprises when it came time to pay my bill at the conclusion of the service. Will definitely use again.

Treated like a queen from start to final walk through of the purchase! This place is by far the best in Alabama. If you are looking please go here first, you will not be better treated better anywhere else. If you’re looking for a BMW in Alabama you have to go to BMW of Tuscaloosa, avoid the arrogance at the one in Birmingham. Thank you BMW of Tuscaloosa for a great experience and beautiful car!

Excellent service! Well worth the trip from Birmingham. The staff was personable and accommodating. Most importantly, they found a problem others couldn’t and made the necessary repairs quickly.

We came about an hour before closing. Alison + team stayed almost 2 hours past closing to make sure my husband and I both left with our perfect cars. Alison was knowledgeable and helpful throughout the entire process. No gimmicky salespeople - just great customer service. Could not recommend more highly!

Staff was great to work with. I was on a road trip from Atlanta to Baton Rouge and had a cracked wheel. They were able to order and replace the wheel in 24 hours. They kept me in the loop on the status and had it ready for me to pick up as soon as I returned. Would definitely recommend BMW of Tuscaloosa for any service needs.

Top notch team here. They made everything as simple as possible during the process. Everyone was very professional and courteous throughout the experience. I would definitely consider another vehicle purchase here. Give them a call or stop by if you are in the market for a new vehicle. Roll BMW Of Tuscaloosa!

When I asked questions the service rep, then manager immediately got an attitude with me. Extremely disappointed.Spoke to Dan the General Manager. I believe he cares about providing excellent customer service. Thank you, Dan, for your help and hope future customers get to experience the customer service I believe you are trying to create at BMW of Tuscaloosa.

Had my new vehicle serviced for the first time and was pleasantly surprised with my experience in the service department. Shania was great and made everything easy and convenient for me and their shuttle courtesy service was great also, I didn’t have to wait and the young guy was very polite and friendly.

I can’t say enough about my recent experience with the Service Department at Tuscaloosa BMW.From my initial contact with Dave and the scheduling of my appointment to the friendly greeting that I received when I arrived from Shaina to the young man who assisted me when I returned to pick up my car everyone was extremely professional, knowledgeable and more than willing to spend time with me answering any questions that I had.I have options when choosing locations for BMW service and I will definitely return to Tuscaloosa BMW for all of my service needs in the future.

Hello, my first contact with this dealership was after I had been treated quite badly by a dealership in Columbus, GA. Immediately this sales team jumped into action with product information, financing options, a special YouTube video explaining everything made just for me, or so it seemed which is all that matters, right. After having trouble with BMW North America over a complaint against the other dealership, I was forced, because of principle, not to purchase, what would have been my first BMW product, but I can say without any hesitation whatsoever, that these folks at BMW of Tuscaloosa are the highest caliber of people, who will treat you right ,better than BMW will elsewhere for damn sure.. I just wish I would have come to them first. I wish them only the very best.

Great service experience. I was updated every morning by Shaina in the service department. She was wonderful. She and the technicians there bent over backwards to take care of my car. Their attention to my car issue ( and me) was very comforting and assuring. Probably one of my best service experiences ever.

Every contact person was very friendly and place was clean and welcoming.

My SAV purchase experience was positive. The sales person and GM were both accommodating and address concerns I had with the 2016 BMW X5. The GM replaced a tire and one of the lights had an issue that was addressed. They both had great attitudes and were responsive.

My experience with Mason and BMW of Tuscaloosa was great! I highly recommend.I am enjoying my new ride very much!

This was the best car buying experience I have ever had. Arsenio, our client advisor, was absolutely amazing. He, and Dan, the GM, presented us with a deal that far exceeded our expectations, and one we could not pass up. Highly recommend BMW of Tuscaloosa!

Great customer service as always. Everyone is polite and helpful, and I always leave satisfied. My vehicles are also always cleaner than when I drop them off.

Great service, they got the work done in my car in the time frame I needed and for less than expected. When I got there, Jack waited for me to pick up my car an hour after the service department closed. They really took good care of me and my car. Definitely recommend BMW of Tuscaloosa!

Great deals and excellent service by its staff and F&I Manager

Great Experience!! They helped me fix my daughter’s car while I was over 800 miles away. The parts were ordered ahead of time and we arranged a tow to the dealership. It was repaired and ready to go the next morning. Very easy to deal with!!!

I had a great experience at BMW of Tuscaloosa. I was traveling from out of town, and they were able to fix my car the same day I brought it in. They had a friendly staff and even shuttled me to and from the dealership while I was waiting and when my car was ready. Highly recommend!

From the moment I reached out to BMW of Tuscaloosa to the end of my contract my experience was nothing short of perfect! Sean Dwyer was my first point of contact and was always incredibly kind and so helpful! When I arrived Mason was my sales advisor and was so fun to talk to and so professional, while also making it not even feel like business, but fun. Lastly Alison Argall finished me up and was so informative and fun and professional. From A-Z this was my most enjoyable and easy car buying experience. Please go here and make your purchase here!

Always such great customer service. I appreciate how well they communicate details about my car. Everyone is friendly and welcoming.

Waiting area a nice place to pass the time during vehicle service. Service rep kept me informed on progress and cost throughout. Work done was fast and very clean when returned.

I had a wonderful buying experience. The staff was helpful, professional and courteous. Mitchell was my salesperson - would totally buy from him again!

I brought my car in for recall service and I have to say, I have never been treated so kindly from any service department. I will definitely be coming back for all service that my car needs. Thank you for such a wonderful experience!

Mitchell, exemplified expertise knowledge of BMWs. He went above and beyond to qualify me for purchase. He was well manner and nice! Finance department was courteous and professional. Awesome customer appreciation showed Saturday! Thanks team!

Best place Ive ever dealt with.will diffently be back. Mason and Kevin went above and beyond to make sure everything went as smooth as possible. Thank you both so much for renewing my faith in buying of my car!

The Crew worked Diligently to get us the best deal and we are Grateful. I would recommend BMW of Tuscaloosa!

This was by far hands down the best experience I’ve had at any service department. The BMW service center reps took special concern in the issue I was having with my vehicle. They went out of their way not onlyto schedule me in the same day but also ensure to go out of there way to make my experience as enjoyable as possible. I had an emergency situation and they got my vehicle done in 6 hours what normally could of took a lot longer. I live in California and if I could would go back here for any BMW needs. Highly recommended.

Service was good. They were supposed to wash my car but did not wash it. We had already told them we didn’t need any other service done to my vehicle when it was left. But still tried to insist that we needed other things done to it.

I was south of Tuscaloosa when several warning lights went off. The dealership was extremely helpful, accommodating and friendly. However, before looking at the warning lights that had gone off, I was informed there was at $250 fee for a diagnostic that with all charges was over $300. I agreed to the fee and sat and waited for over an hour, which was fine. However, once they were finished I was informed that a part was needed for a simple repair, but they would not have it in stock until the next day. I did not get the repair because the car was safe to drive and I was on my way to my destination. When I got home on Monday, I made arrangements to have the work done at the local BMW dealership in New Orleans. I learned that they charge a $150 diagnostic fee and they knew what was wrong and what part was needed just by looking at the warning lights.Before doing the diagnostic, the BMW Tuscaloosa dealership should have informed me what the problem most likely was and that they could not do the repair that day because they did not have the part in stock. I would not have agreed to the diagnostic and delayed my trip if I had known they could not do the job. I am certain that they knew they could not do the repair before they did the diagnostic but chose not to tell me that and give me the option of waiting until I got home.

Service is a rip off! Theyll have you paying for service that you really dont need. My car wasnt even put back together properly. Parts from under the hood was in the trunk and the trunk panel on the right side was missing. Straight rip off!

BMW always takes excellent care of us. We had to get some warranty work done on her BMW 328i. Tim took great care of us.

The customer service was exceptional. Shaina and Donna were great. I think that when you can go into a place like BMW of Tuscaloosa to get your car serviced and the employees/managers treat you with super kindness, it makes for a great experience. The loaner was really convenient as well. Thanks again.

They was very friendly and helpful. The workers made me feel comfortable and safe. Although I was there by myself, I know I was welcome. They all are very sweet people!!!!

I just love BMW of Tuscaloosa. Kevin and Mason made the experience seamless and got me exactly what I wanted! They went over and beyond to make sure my car was perfect and I left there satisfied!!! I would definitely recommend you shop local and buy from BMW of Tuscaloosa!

The guys and gals at this place are awesome. I had a fantastic car buying experience and would highly recommend them. Their communication and follow up is outstanding.

I got to say, I had the best customer experience at BMW of Tuscaloosa. They made sure I was good at all times and took good care of my vehicle. They informed me that service was going to take a little longer than expected and put me in a very nice courtesy vehicle until they were finished. Thanks BMW 5 stars from me!!!

Shaina at Tuscalooa BMW is awesome. She always gets my car in and out in a timely manner. She was able to get get my car issue diagnosed and serviced on the same day. Shaina is very reliable and professional, I always go to here for everything relating to my car.

Dropped off paperwork to get a lost key for my Z4 BMW...week before last. Called today. Havent ordered it. No one knew a thing about it. One lady, Laura, in parts, promises to help. Well see. Go elsewhere, friends.Update: 2019 - These folks made things right with me and are back on my list of places to get my business.Still have high labor prices, but the work done is solid. They back up their work and call me with the shocking cost before they start the work on my cars. They have worked with me before, cut some labor costs to help me out, and are nice folks.But, if you own/drive these cars, you already know that they arent cheap to own. When your car is right, (and these folks will get it right for you!) you remember why you paid a bit more for a better car.

I saw the car I had been looking for on their lot Fri. Called that day did application over phone to cut down wait time on Saturday! Everyone was awesome from phone calls to meeting in person! I was in and out with my purchase with in couple hours other car lots Ive purchased from took five or more to get paperwork and etc done! They also grilled hamburgers and hot dogs for everyone so that was a plus !!!!

I recently went to get some recalls fixed on my car and now it is raining in my car. I had no issues before getting the recalls fixed. When I called to get the issue resolved they said they would not fix it because they only went in the glove box to fix plugs...... guess where the water is coming in at, the glove compartment where they said they worked on it. So now I will have to spend extra money for someone else’s faulty work. Very nice people who work there but I will not be going back. Would not recommend at all go to BMW of Birmingham.

We were searching for a used car and never considered looking at BMW of Tuscaloosa until we randomly pulled in one Saturday afternoon. Mason was quick to greet us after we had hopped out of our car to check out a Camry and a Rav4. He was extremely professional and helped us out expertly - telling us about the cars we were interested in and quickly acquiring keys to the ones picked out. The cars we drove were in absolutely terrific condition and we were given the freedom to fully test drive the vehicles how we wanted to. We found one that we fell in love with at an exceptional price and decided to buy that day - with no pressure from Mason, the manager Kevin, or anyone at BMW of Tuscaloosa for the entirety of our stay. Mason was clear and concise during the purchasing process and Tawnya was exceptionally helpful with financing the vehicle. Financing in-house turned out to be the best option for us and the process was quick and painless. No additional fees or questionable warranties muddied the experience. The vehicle we purchased has no issues and has a detailed service record when checked at Tuscaloosa Toyota. We highly recommend giving BMW of Tuscaloosa a visit if you are in the market for a reliable used vehicle!

The staff was very polite and made sure I understood everything that was going on with my car. When my car was done they even detailed my car and that was amazing because I was not expecting that. Awesome experience

The staff at BMW Tuscaloosa were very friendly and accommodating. The General Sales Manager met my fiance and me at the door to greet us. Following that, he got us set up with on of his salesman, Arsenio.Arsenio took his time to work with our budget and find a vehicle to our liking. This was an awesome experience and I drove away in style!

I purchased 2019 X3 this week at this location. Their customer service is beyond expectation. Sales man Mitchell and GM Kevin helped me out, and my experience there was totally stress free. They just took care of everything and gave me a satisfying $$, just made a deal. I loved Kevins flexibility as a manager on taking care of things. I got out late after paperwork, they closed as I left, and I noticed that I left something in my previous vehicle, so Kevin came back after getting off to help me out. I felt terribly bad and sorry, but again, I was impressed about how they treat customers. I also had a minor issue with my car the day after, so I texted Mitchell, his response was so quick and willingness of helping me out to correct the problem once again impressed me. It is 2 hour drive from where I live, but I am definitely going back there for my future vehicle or anybody who is willing to get a BMW. Thank you for the great service! I wish I can give you guys more than 5 stars.

My service experience with Tuscaloosa BMW is great. The online appointment system is very easy to use. The service manager followed up with my appointment. The service waiting area makes you feel like home. The service manager is very knowledgeable and accommodating. I would definitely recommend Tuscaloosa BMW to others.

Mason went above and beyond to make my purchase easy and convenient. Great team, Highly recommended!! Thank you Mason Pugh!

I was VERY pleased to see the changes in management. After several BAD experiences last year I had decided to take my car to Birmingham.This has changed my mind! Tim in the service department was knowledgeable, professional, patient and pleasant to deal with! I trust this dealership again!

We arrived late at dealership but were treated professionally. They gave us an approximate time for service & we were dropped off at local shopping center. The repairs were done & the car was cleaned up nicely.

Very friendly and helpful. Felt like they had our best interest in mind, and looked at us as people with needs and not just another sale. Would definitely return to them again for another purchase!

I arrived on Saturday morning at opening hopeful for a request for them to go over and above on operating outside their scheduled hours. The GM happen to unlock the door and call the service/parts manager at home to see if they had a part in stock to help me get my car back on the road. Unfortunately no location in the region had the part in stock but they did everything they could possibly do which is all you may ask for! Thank you

Absolute worst service department in Tuscaloosa. Called trying to get a part and would never return my calls. Had to drive an hour to get part at bmw dealership. Thought maybe they were just busy that day and had the same thing happen 6 months later (today). This is the very reason I will not purchase a BMW from them ever again!!! Sad part is my wife was wanting a new BMW but that got stopped after this last episode! Good luck getting David in service to return your calls. All they care about is cars being sold off the lot and scheduled service that cost you an arm and a leg! Beware if you buy from Tuscaloosa location!

Everyone was very profe6and helpful. Great experience a d even greater car!! Love it

Everyone at the dealership was nice and very easy to work with. They gave me a good deal on my trade and the car I was interested in had a lower price than some competing dealers. Will definitely be coming back for service and shopping for next vehicle.

Great experience!! I interacted with Jason (I think his name was Jason) and Morgan and both were outstanding. Morgan began the process and wasnt that pushy sales rep but was very respectful, professional, and got the job done. Jason explained every single detail of the paperwork and we appreciated him for that. The general manager made himself visible and was very welcoming! I would highly recommend BMW Tuscaloosa for business. We had an experience that was absolutely excellent!!! Oh, and they have free complimentary snacks😁...that put the icing on the cake for me! (I like to eat!). Thanks BMW!

I recently purchased a vehicle from BMW of Tuscaloosa and it was the easiest car buying experience I have ever had. The people were friendly from Michael the GM to Brad the finance guy and My sales rep Jason and Matt, what a great group. This by far and away a much better experience than I had in Hoover where I live. I will be telling everyone I know about this dealership.Thanks again Guys you made my 45 mile trip very worth while.

The BEST car buying experience hands down EVER. Excellent staff! Made welcome and comfortable the entire process. You will leave feeling like a superstar with the car of your dreams

We recently had a light appear on our dash in our non-BMW and decided to use BMW of Tuscaloosa because we know their service manager, Westley Jones. Our service advisor, Chris Russel was amazing and more than helpful. The service was quick and super affordable. We will definitely be back. Thanks BMW of Tuscaloosa!!

Had a great experience with BMW Of Tuscaloosa. Bought used vehicle from them. They did not have one I want it on the lot, but they search for me and found one that I liked with an affordable price. Salesman was Mason great guy.

My experience with BMW of Tuscaloosa was one of complete expertise my nephew Mitchell Patton went above and beyond his duties as a as a salesman .. and your courtesy was just one to be very good and I thank you so much for your service have a wonderful day Mary Thompson.

Sean with internet sales was very professional, knowledgeable about our vehicle of interest, and nice! That was very refreshing as he was part of the reason we chose to drive to this dealership in Tuscaloosa. Mason Pugh was very professional and knowledgeable about the vehicle as he explained details about the X3, its functions, mechanics, features, and answered my all of my questions to ease my apprehensions about purchasing a pre-owned vehicle. I have never owned a BMW and was unfamiliar with engine sounds, performance, engine life, and cabin features. We felt he was honest and upfront about the price and the overall vehicle, which helped me with the decision to purchase this particular X3 from this dealership. So far so good, but its only day 2. I will recommend this dealership and salesperson to family and my friends. Thanks!

Brought the car in for a water pump replacement. It cost me $1200 and now the car makes noises when you go over speed bumps. Drove back to the dealership to have them check just to be told everything they did looks fine and that I should pay another $129 to have them see what the issue is.People are nice but service department is terrible.

The process of car buying is often arduous, but this was such a smooth experience! Shout out to our salesman Alex for doing a superb job—we are BMW converts!

Very professional and not pushy. Showed me the ends and outs of the vehicle. The Salesman Mitchell was very knowledgeable on the history of this vehicle even without the Carfax. Nathan was my original contact. He had other appointments at the time of our arrival. Their was no fault of his own. I had been promising him for s week that I was going to be there. The team work that they displayed was due to the professionalism of that dealership. I would recommend them for your next vehicle purchase.

Ive been a BMW customer for a very long time - I even remember visiting with my dad before I could drive. I love the new facility, its much more welcoming and comfortable. In addition, it seems as though the entire service staff has changed and all are quite pleasant and helpful. I always appreciate getting a ride to and from work and everyone I worked with was courteous.

Could not be happier with my experience buying my first car. First dealership to take me serious since I am so young but that was no problem here. I was treated with the up most respect. ASK FOR MITCHELL! He helped me with the entire process. The general manager Kevin was so kind and even invited me and other costumers to eat their staff lunch with them. The small amount of staff members gave it a comfortable feel to their dealership. I also spoke with Mason who made me feel very welcomed and excited to buy from them.

Through the buying process everything was great. After signing, though, its been nothing but a hassle. Once when I was dealing with their loan department, they told me if I didnt do what they wanted Id have to return the the vehicle. Seriously!!! I told them that was just fine. Needless to say, they backed off. I can call and leave messages but do not receive a call back. When I mention this on a survey, Im told they are having phone issues. This is every department! In addition, Ive tried communicating through text and email, but still no response. Yes, got a good deal but still just one big hassle after another. I do not recommend this dealership.

I’ve been a BMW customer for many years. In addition, I’ve experienced many different service managers, and they all have been accommodating, professional, and kind. My experience a few days ago at the new location was no different. Thank you so much for another reason to come back again.

Wesley Jones and the service department staff at BMW of Tuscaloosa do a great job. Their service department is run very efficiently and professionally. You can count on them to take care of your car or truck even if it is not a BMW. They service all makes and models.

Excellent customer service and great deals! ❤

They were quick to work! They provided me information as soon as possible regarding my car and even provided a ride to the dealership and back to campus which was really helpful since the dealership is 20 minutes away with traffic nowadays!

Personal attention and interface with tech and myself aided in rapid repair of my Alpina B7. Service writer was especially attentive and technician gave periodic updates.

We just purchased my “dream car” from Tuscaloosa BMW and could not be happier!! Nathan was the nicest salesman and very knowledgeable of these incredible cars. I would highly recommend Tuscaloosa BMW for all of your car needs.

Great service. Made it very easy to get my car repaired. Not only that loaned the car to made easy with schedule. Thanks

Wonderful service, friendly atmosphere, and personalized experience! Highly recommended!

Everyone at the dealership was nice and very easy to work with. They gave me a good deal with fairly easy negotiations. They have great snacks with coffee and water available while you wait.

Great customer service. Shannon is very well trained and care about the customer concerns.

The service department of Tuscaloosa BMW is top notch. I had the flu the day my service was scheduled. When I called to postpone, they offered to drive 30 miles to my home to pick the car up. Donna, especially, went above and beyond. Hats off, guys!

It was my first visit and Everyone was friendly and courteous. It was a seamless process, I will definitely be returning. It was worth the drive.

Enjoyed the spacious and very accommodating waiting area with just about any coffee youd care to try. Snacks were plentiful so the wait wasnt bad at all. The service department did an excellent job on the repair work and even cleaned my car to boot. Thanks BMW of Tuscaloosa for a unique experience in the auto industry .