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American Freight (Sears Outlet) - Appliance, Furniture, Mattress
5000 S Arizona Mills Cir Suite 625, Tempe, AZ 85282, United States
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American Freight (Sears Outlet) - Appliance, Furniture, Mattress
Comments
Ch
Review №1

Jennifer went above and beyond to ensure we got the couch we wanted when it wasnt available at this location which is totally appreciated, she called around and was able to lock it downfor us. Superb customer service, very friendly and awesome customer service and personable human being. She made us feel welcomed, valued as customers and gave us a great experience. We would definitely recommend this store and Jennifer or anyone on the team here. Thank you so much Jennifer for being amazing and helping us get what we wanted! Stay awesome!

Ch
Review №2

Furniture is expensive, so any time, you can pick up quality merchandise at a fair price, you have to jump on it. At the Az Mills store, I got the sofa and love seat that I wanted at a great price. So I went ahead and purchased a king size bed to go with it. Assistant manger Jon Martinez was knowledgeable, friendly and fair. He helped me pick out exactly what I wanted and needed. Thank you Jon and Jenn, for a pleasant experience at your store, I greatly appreciated your time and efforts. Just know that I will be back at some time in the future. Best wishes 👍😉👌

Co
Review №3

We had a great experience at American freight furniture and mattress in Tempe. We were in the mall shopping for other things and we decided to stop in and look at the furniture. Jennifer did an excellent job in helping us find furniture and a mattress within our budget and the items met our expectations for quality.All pricing and add-ons were explained carefully and at no time were we forced or pushed into buying anything.The store was well organized and clean and all the staff was friendly.We would definitely recommend American freight furniture to my friends and anyone who reads us.

Ja
Review №4

Jennifer and her team are wonderful and very willing to help make your house a home. They are easy to work with and friendly, knowledgeable and kind. The team at the AZ Mills mall make you feel invited and welcomed. Soooooo go and get your new home from them.

Ka
Review №5

A very friendly and knowledgeable staff. Who made me feel like a priority, not just a number. All the financing was explained in full detail. Great appliances and furniture at good prices. Thank you Jennifer for the wonderful customer service. We will be back.

Go
Review №6

My husband and I needed to get a couch for our new apartment. The sofa we want is sold out. But Jennifer and her team helped us call a different location and helped us get what we want. Thank you Jennifer. 🤗🤗♥️♥️♥️From Happy CustomerKira

Fr
Review №7

Great customer service experience at this location. Special thanks to Jennifer (store manager), Ruby and Jonathan(sales) for resolving an appliance failure!

Sa
Review №8

Larry is wonderful I purchased four refrigerators. Great service and products. Terry is very knowledgeable. I will always shop here for my appliances and furniture needs.

Ta
Review №9

I visited this store to purchase a dishwasher. I was very pleased with the service I received. I would recommend this store. Jennifer, the customer service representative was very friendly and helpful!! I will be going back.

Pa
Review №10

Jennifer was efficient and knowledgeable. Definitely we’ll be back.

Ja
Review №11

Great, fast, honest service. Spoke with Martha over the phone, David & Larry helped me finish up my purchase in the store. Very helpful and fast!

Ge
Review №12

Awesome customer service. Highly recommended!!! Ask for Larry or David for awesome assistance. Definitely 5 stars all around

Ma
Review №13

My husband and I were wanting to get the matching dryer to our washer and we were sent to Shani R. at the Tempe AZ Mills Mall store. She helped us find our matching dryer and got it set up to deliver it to our home. She made sure we had all the parts and pieces we needed for installation before it arrived at our home. She was incredibly kind, plus funny and really wanted to make our experience there a great one. I am very grateful to her for all her thoughtfulness and help. I absolutely love my dryer, it works great. I am also happy it was properly installed. I will only shop at American Freight for my appliance needs from now on. Sorry Home Depot, youve been fired as my appliance carrier.

mi
Review №14

Met Shani today for the first time shes amazing! Shes tells me today that shes been working for Sears and the outlets for many years. She knows her product lines. Im so happy with my purchase and the warranty I bought on my dishwasher and refrigerator.

J
Review №15

Awesome experience from start to finish. Terry W. was our sales rep and a fantastic one at that, but everyone working was extremely nice and helpful. Purchased a new dryer and dishwasher (isnt it funny how it all breaks at once lol) and it was smooth sailing throughout. Highly recommend.

Ke
Review №16

Great management great service the woman I was working with gave me great service from the time I walked in

Jo
Review №17

Awesome Experience! Top of the Line refrigerator @ a Great price. Timely, courteous and overall quick and easy.

Ka
Review №18

Jennifer and Larry were amazing and made sure they provided the service expected! They got me a great deal on a beautiful new bedroom set! Im trynna find any reason to upgrade my living room because they are 🔥💜

Mi
Review №19

My husband and I just bought a couch at this store. David worked with us and got us the best deal possible. He also gave us great service and was so kind. We love our new couch!

Ke
Review №20

This store is where you want to shop for all your home appliances, and maytresses. Good prices, excellent customer service. Go see jenifer

Mi
Review №21

We really loved this store also got some great service from a cool guy named Larry thanks for your help brotha...

La
Review №22

David and Larry provided excellent service! There was wonderful prices and great protection plans.

Su
Review №23

It was a pleasure shopping here today. Awesome customer service provided by Martha. She was very professional and attentive at the the questions I had. Got what I was looking for. Thank you!!

La
Review №24

The selection was not great. For this location being an Outlet, the appliances were very expensive. I found better deals at Home Depot and Lowes.

Q
Review №25

Service is deplorable. Came here to buy a washer, but the personnel are unfriendly and pretty much unhelpful at the same time.If Sears is expecting their outlet to sell better, they should think about changing their employees or maybe hiring polite ones.All in all, a low class place with demo and used junk. I could probably describe more about the employees, but Ill let anyone who has time and patience to come here then decide for themselves.

Sa
Review №26

Larry did an amazing job helping us get a new mattress and bed frame for an great price !

Al
Review №27

Something that was sold to us as a “scratch and dent” has turned into a nightmare and lemon.We purchased a built in refrigerator November 2017 in Black Friday, knowing we were building a brand new house and we’re supposedly getting a great deal. With a few minor cosmetic flaws, we thought our $4300 expense was a good deal and purchased an extended 3 year warranty for $500 as extra coverage. Fast forward to a week later, we had our refrigerator installed after moving out of storage and found the refrigerator would not cool down and freezer wouldn’t get lower than 10 degrees and wouldn’t make ice.- 6/18- We called the Sears extended warranty who sent a tech (joe) out and when he open the grill he immediately said someone “tampered” with the valve and voided the manufacturers warranty and there was a leak somewhere. He proceeded to say that he would have had GE come fix, but whoever had the fridge before voided everything. Side note, he said don’t purchase anything from the outlet because now it’s our problem. He ordered two parts, a dryer and valve and scheduled to “fix” on 6/28/18.- In reviewing the paperwork, the Sears outlet guarantees the manufacture warranty for their products as well as they will do not sell any lemons. We called Sears outlet (6/19) and spoke with Terri who remembered us from the sale as well as delivering the refrigerator. We explained our concern of what we were sold and the current situation. He said that he needed to speak with his district manager to figure out what to do. He proceeded to tell us that we had a warranty and everything should be covered... My response was, “yes, that I paid for the warranty, my concern is the manufacture warranty is now voided and our paperwork clearly states it came with one.” He told us he would call us back and we would figure this out together. Since it was a GE Monogram, we decided to have them come out and confirm the warranty was voided with the valve.- 6/21 GE tech came out and confirm the valve that was put on to the closed system was in fact not correct and no longer had a manufacture warranty. He stated he wasn’t even aloud to touch the refrigerator. He stated the closed system typically has a 12 year warranty and it was no longer valid with the valve that was placed on it.- 6/21 we called Terri back who said he was “still working on it.” After telling them the feedback from not only the Sears tech but the GE tech, he said he didn’t necessarily want to take a $4800 refrigerator back. He was going to have the manager pull the files for the refrigerator and see what notes were listed and would call us back, “but may take a few days.”- Fast forward to 6/24 no return call from Terri or anyone else. Called 6/24 and he said we should call back tomorrow after 1 and speak with Shauna but rest assured “they are still working on it.”Not one time has anyone ever called us back. Not only did we spend a lot of money on a refrigerator with no manufacture warranty that was guaranteed, but we were most definitely sold a lemon. We were sold something that clearly was marketed as one thing and was not. The service and response (or lack of) is unacceptable and blows my mind they get away with this. Will be escalating to the next level with Sears corporate as well as disputing the charge on my card.

Ka
Review №28

Shani R. was awesome after experiencing some issues with another location. Im glad I decided to come here. She was knowledgeable and helpful and really cared about customer service. The delivery was smooth and they were extra caring about putting the appliance in my home. We will definitely be returning to buy our new stove and dryer soon.

Da
Review №29

I worked with Terry, he is very knowledgeable and friendly. Great associate, great products and great prices. Definitely recommend taking a look at their inventory.

La
Review №30

First of all the store is now owned and managed by American Freight Warehouse, not Sears Outlet. I Purchased a washer and dryer 4/27/2020. They were delivered on 4/28/2020. At delivery the “technicians” tested both items. The dryer made a loud sound; but was getting hot as expected. I was told to let it run. They also offered to take it with them, but stated the store could assist me if it was still an issue. The noise subsided. I went to use my appliances for the first time the evening of 5/4/2020 and the dryer was making the same noise. I called the store on the morning of 5/5/20 and informed Martha of the issue. She told me to bring my receipt into the store and they would exchange it. I drove over a half an hour just to be told by Paul, allegedly the assistant manager, that I could not return the dryer. Instead I had to call GE for support. Paul had also informed me at the time of purchase that I could contact them at the store directly if I had any issues after I received the appliances.UPDATE: The same day this feedback was provided, I received a message from the store manager Shauna. She apologized and explained that there was a misunderstanding that resulted in me being misinformed. She allowed me to exchange my dryer and had the new one delivered the following day. Since then I have not had any issues. I appreciate Shauna and Martha for working together to resolve this issue and restore my trust in this company. I will add that I also chose to purchase the extended warranty as another means of protection in the event anything else happens. If you purchase anything from an outlet store, please make surety protect your investment! If Shauna is still there, I will definitely consider purchasing here again.

Fr
Review №31

Very helpful. They didnt have the microwave I wanted but help me find one online and it was at the local warehouse so its getting installed Monday. Great price too ! Thanks Matt !

Le
Review №32

Love looking here to replace our appliances at the house. I can always find something at a great price that I like!

A.
Review №33

I cant speak highly enough about this place. Every thing was fantastic from start to finish.If you are lucky enough to go when Bobby is working the sales floor youll really appreciate his ability to answer all of your questions without being pushy in anyway and allowing you to roam the store and view the merchandise.I got an absolutely stellar deal on a Samsung fridge that my wife and I are very happy with. When I picked up the fridge the folks in the receiving department were equally awesome and helped me get my new fridge loaded and secured for the trip home.5 Stars for these folks.

Rh
Review №34

If your looking for a washer/ dryer I would highly recommend this place. Martha was so helpful and helped us find a washer and dryer. She took time to make sure all the financing was taken care of and all of the details were explained well! Even the manager was sweet! They made that we had everything we needed to insure a smooth delivery to our home. Thanks again guys!

E.
Review №35

Exceptional Customer Service! Martha was such a pleasure to work with. She is very knowledgeable and attentive. Martha went above and beyond to ensure all my questions were answered. My purchase and experience with American Freight was outstanding!

Ry
Review №36

Terry was awesome and got us amazing deal on our new washer and dryer...easy to get and delivered in less than a week.!!! Awesome for my first major purchase. Thank you so much!!

ma
Review №37

I WENT INTO THE STORE TO SEE IF THEY HAD AN APPLIANCE PIECE I NEEDED BUT AS I WALKED ON THERE WERE 2 SALES ASSOCIATES STANDING AROUND BUT DID NOT SEEM TO WANT TO HELP, ONE WALKED OUT THE BACK DOOR AND THEN THE OTHER ONE WALKED TOWARDS PEOPLE THAT CAME IN AS HE DID NOT SEE ME. WELL DAVID CAME TO SEE IF I NEEDED HELP. THE PART WASNT IN THE STORE BUT HE TOOK THE TIME TO FIND OUT WHERE I CAN BUY IT. AS HE SEARCHED FOR A NEARBY STORE I BROWSED AND FOUND SOME SOFAS AND OTTOMANS FOR A GOOD PRICE. I BROUGHT THEM. 2 SOFAS, 4 OTTOMANS. AND NOT TO MENTION HE WAS REALLY NICE AND HELPFUL. SO IF YOU WORK IN SALES AND GET COMMISSION BE A PEOPLE PERDON AND TREAT ALL CUSTOMERS AS IF THEY ARE IMPORTANT. THE OTHERS ARE RUDE AND NO GOOD ATTITUDES UNLESS THEY THINK THEY MAKING A SALES.

Ra
Review №38

My boyfriend bought a washer/dryer there and the financing on your phone part was slow but overall it was pretty efficient and delivering next week, so yay!

Ma
Review №39

Martha was outstanding! She was with us from start to finish great customer service. If you come to American Freight: Tempe 4598 come and see Martha she speaks English and Spanish.

An
Review №40

Great experience. Martha and other staff members were great. Fast and easy also.

Ma
Review №41

Excellent customer service and that’s important to me during this situation.I was greeted and felt like I mattered. They weren’t pushy and swerved all my questions. I highly recommend this store and it’s staff!

Ca
Review №42

Ask for Jay and Martha! Just left the Sears outlet in Tempe (Arizona Mills) and the service was outstanding. Couldn’t have asked for better help. Great people who genuinely want to help you find what you’re looking for. We left with a great deal and will be coming back soon to buy more appliances! Jay, the assistant manager, was super helpful.Thanks Jay and Martha!

Bl
Review №43

I am IN LOVE! In fact if I could marry a business entity, this place would be MY NEXT EX-HUSBAND! Stumbled upon this place by mistake while looking for Sears. It was a Sunday and I had so much space to myself & the employees allowed me to explore but yet remained within earshot if I had questions. The prices were more than fair & I can honestly say this was the BEST RETAIL SHOPPING EXPERIENCE IVE HAD IN A LOOONG TIME! The place was clean, sales staff was helpful & knowledgeable and I was given help outside with loading my numerous purchases. Who does that anymore?! CUSTOMER SERVICE IS NOT DEAD! BIG THANKS going out to the staff at Sears Outlet!

Me
Review №44

I went in to buy a washer dryer combo (European) which I’ve had a really hard time finding under 1400. I found one for $900! Martha and the assistant manager Shani were so helpful in arranging delivery and pricing out warranty packages for me. I’m so happy and will definitely be going back for my next appliance purchase.

Al
Review №45

Love this place and Larry was very courteous and friendly well providing the best customer service

Me
Review №46

Bobby gave me some free soap with my washing machine.

Rh
Review №47

Ordered a new Dryer online. The whole process was quick and easy. Also got a great deal. The manager took care of everything including loading it in my truck. Thank you for the awesome experience and service. I will definitely go back again. Thanks

do
Review №48

The team at Sears Outlet is wonderful. They have aisles and aisles of appliances and home furnishings (and my kids love the toys, games and small electronics). Instead of wandering aimlessly, their helpful staff talked to me about what I wanted and helped me find exactly the right deal. My wife loves her new fridge, I like the value, and the kids are happy they can get their own glass of water.

Br
Review №49

I went for a great deal on appliances. They are charging nearly retail price for severely cosmetic challenged refrigerators. Looks like they fell off the truck-Im not paying 2K for a refrigerator that retails for $1800 brand new. Taking advantage of those that are credit challenged is terrible

Ka
Review №50

They were so busy and yet really provided great customer service. I was greeted by Shana and she really knows about all the appliances she helped me make a decision that Im happy with. I was also surprised they have additional coverage available for the appliances so its covered 100% for the next 5 years. WOW !Worry free, I love it! Thank you Shana. Ill be back!

Ja
Review №51

I have been coming here for the past 5 years and primarily because of the store manager. I have spent over 80,000 at this location over the years through my business. Sharon goes over and beyond to make sure my investors and I are taken care of in finding us really good products for a reasonable price that’s on the floor. If she left and went to another location I would def follow. Really good customer service if you are going here ask for her for sure!!

Cu
Review №52

Great deals. I picked up an adjustable weight bench for under 90 dollars. Really decent quality too. Definitely what I needed since gyms are closed. They have a variety of different home appliances and more!

Do
Review №53

Martha was so helpful getting us squared away with our new dryer! She is kind and attentive, you’ll be lucky if you get to work wit her. The prices here are great for the good brands and the customer experience puts it over the top

Li
Review №54

Our old washing machine broke down today and we are strapped for cash because our oldest is getting married in two days. They made it so easy to find a quality washing machine that we could afford. This is the second time that we have been treated so well and we will definitely return! Thanks so much for moving heaven and earth to allow us to get a machine tomorrow!

Ma
Review №55

Customer service is outstanding Bobby and Terry were helpful at resolving a situation we were in with our refrigerator due to our contractor messing up the lay out of the kitchen. We came back the next day to get a range. Shani was making sure the delivery was coordinated properly. I want everyone to know they really did make this customer very happy!

T
Review №56

Needed washer/dryer and a mattress. Came into Sears on a whim and Im glad I did. Jay was over the top amazing. He was knowledgeable and led me to all the right products. Answered all my questions and took great care of me. He never rushed me or seem disinterested.. I felt bad because they were short staffed (new years day, makes sense) but he handled juggling multiple things and went beyond my expectations.Edit: delivery and install today went perfect. Thank you Sears!

Se
Review №57

My fiancé and I came here in need of a new dishwasher. We were immediately impressed by the selection and prices. Then we met Shana and Jay who helped us with our decision and purchase. They were both great, friendly, professional and funny! I would like to thank them for making this potentially stressful situation light and easy. I highly recommend this Sears Outlet to anyone looking for a new appliance.

Ma
Review №58

Shani helped us purchase a new fridge at just about 60% off list price. She was straightforward and honest with us. If you are looking for new appliances this is definitely a stop you should make.

Mi
Review №59

Bobby and Jason were awesome they helped us pick out a great washer and dryer set. We were so happy we came back and bought a beautiful range from them. Give them a bonus and promotion! Happy customer!

Cl
Review №60

Shani R. is fantastic! She helped me find exactly what I needed at the best price and in the best condition.

Al
Review №61

We dealt with Shani and she was so helpful, and even had tidbits of humor which we also enjoyed! We got a great deal on our new refrigerator that weve been looking for for months and we found it for the best price at this Sears Outlet. All the other employees, such as David was also really helpful. He even informed us as we loaded up our refrigerator that it had to remain upright before plugging it in. He said 24 hours, but when we looked into why, we found it should only be for the amount of time it was on its side and if it has been multiple days, 24 hours. But still, we had never known to even wait at all before plugging it in - so that was extremely helpful. All in all, we had a great experience!

St
Review №62

We originally bought a Kenmore Elite from the Gilbert location. They set it up and by the next morning the refrigerator had frozen everything inside it. We called the store after several attempts finally got someone and they sent us to a call center number. Got a tech out here and he ordered the needed part. 12 days later the part shows up and its the wrong part. The call center then tells us the right part is back ordered and could take months to get. We tried several times to reach the store to exchange it. No luck reaching Gilbert store, but got the Tempe. They quickly helped us get a solution and we were able to pick out a replacement and have it delivered quickly. They took a bad experience and turned it around. Specially Jay at the Tempe location was awesome.

To
Review №63

Went in to purchase a few appliances and Jay was very helpful! Showed us what was available in the store and the city at other Sears outlets. Provided great information. Really appreciated his kind and helpful attitude!

Ma
Review №64

I bought a new washer and had an issue with it. I called the store and talked to Shani. She asked if I could bring it back in and shed make sure I was taken care of. I came back and met Shani at the store and she took great care of me and resolved the issue immediately. Great service! I highly recommend Shani at Sears out in Tempe.

Jo
Review №65

Excellent customer service from the sales team and manager. Had a fridge go bad that was 4 months old and they let me come down and pick out another model without ant hassle at all. I highly recommend shopping here.

Jo
Review №66

The best experience as soon as I walked in until I left. The manager Jay was very patient and diligent with helping me. I recommend this place highly!!

Be
Review №67

Excellent customer service. I was helped by Martha. We found exactly what we needed for our new Home! Prices are great!

Sa
Review №68

I was recently relocated to Chandler for work. Martha was phenomenal and so sweet. She didnt rush us or try to hard sell me anything. Go in and ask for her. You will be happy with your experience.

Ro
Review №69

Lots of fridges to choose from, they need more people working there because the TWO employees they had on hand were completely overwhelmed, but otherwise it was a great experience. I went in with a list of what I needed and I was taken care of within an hour. Most of that time was me choosing one fridge from row after row of avail fridges. The gentleman helping me was very knowledgeable and steared me to the best fridge for the most reasonable price. I had a great experience overall.

Ja
Review №70

I was So impressed with the customer service and time Shani R took with me today. Not just on the phone but when I got to the store and in person

do
Review №71

I have been going to the Sears outlet in Tempe, AZ for years. I have bought many appliances for my homes and business. Awesome staff knowledgeable and extremely helpful. This is the first place I go when I need any appliance, lawn mower, etc. Number one in my book. The prices are awesome.

Aa
Review №72

Jay and Shauna (sorry if misspelled) were great and friendly! Pointed us in the right direction and got us the product we needed. Would definitely recommend for good service at a great price.

Al
Review №73

Had an exceptional customer service experience! Bobby and the other A-team staff answered every question, and made our shopping experience very easy.

Je
Review №74

I had given a 1-star review for the refusal of Sears to honor its warranty, because my dishwasher didnt have a sticker where it was supposed to. Mr. McCandless, the District Manager, stepped in and offered to help by simply swapping out my unit for a new one. He directed me to Shana and Jay and the Tempe store, and they were both very helpful. I brought mine in and carried out a unit of about the same list price. I installed it and it is working quite well. I recognize that this is primarily a judgement about the Tempe Sears Outlet, not about Sears or its warranty, so I adjusted my rating to a 4. (One cant completely separate the local store from the company as a whole.) I would recommend that anyone who has trouble with their warranty go directly to their outlet, rather than to Sears. They appear to be much more service-driven.Original:I bought a Kenmore dishwasher from them a couple years ago, and paid for the warranty. I have had problems with it. When I called to have someone come out to fix it, they tried to tell me that the reason that the heat would not go on and that the water would not flow, was because I was not using a rinse aid. I demanded they send someone out, which apparently triggered a legal trip wire, so they sent someone out. The guy they sent out had a 1 pm to 5 pm window. He didnt arrive until 4:30 pm, even after calling and saying he would be there at 3:00. When he got there, he refused to work on it, because it apparently never had the proper model and serial number sticker. His boss backed him up on it, and I called Sears about it. After 3 transfers I got to someone who said that my only option was to get a refund on the warranty, but they couldnt do that until the service call cleared the system. So basically, they were willing to take my money, unless something actually happened to the dishwasher. Now its going to cost me a boatload more to fix the dishwasher than the warranty cost me. Im not even sure now if it is worth fixing the thing. Two years of marginal operation.

Ke
Review №75

Ive been looking for dish washer found one here for great price friendly staff Shani and Jeremiah and it was his first day!!I will tell people about this place!!

es
Review №76

Great place to get what you need for your home. I will be looking into getting a lot from this place.

Sh
Review №77

Great location! Customer service is amazing and outstanding! Bobby and Shawni are personable and assisted in all shopping needs professionally! Will be forever customers of this location due to these individuals! Thank you for a fantastic experience!!!

An
Review №78

Great customer service! I had a rather unusual order and delivery. Shawna was so responsive and accommodating. Id do business with this store again.

sp
Review №79

Shani helped me out recently while i was at the store and her service was incredible. She was the first one to help me and knew every question I asked. She made my experience here extremely satisfactory and makes me want to shop here more often for my appliance needs. Thank you Shani foryour help!

Mr
Review №80

Excellent service. Good prices. Lots to choose from. Highly recommend

Da
Review №81

Great customer service and great deals. Really good deals on furniture. Also got a new memory foam mattress at a fair price.

Sh
Review №82

Come in and see all the great deals! Take advantage of the Leasing program and get some new appliances or furniture. Terry is great at explaining the lease and it’s easy to get with no credit check.

Ti
Review №83

Shopped here last Saturday. Found the refrigerator that I was looking for but it took an extremely long time. The systems were up and down and it was extremely hot in there. I was sweating. There were several customers. The employees there have to endure a very high 90 degree temperature on a regular basis and that is deplorable. Thats no way to treat employees. Considering the work conditions they were doing the best they could. How can the computer systems work in high heat--no wonder the systems were down.

Fr
Review №84

Their employee Jason there is one of the most helpful and smart people Ive ever met hes very eager and willing to answer all of my questions and make me feel comfortable about my sale Im definitely be going back for all my appliance needs

Br
Review №85

We purchased an Open Box washer that had a problem. We called Sears repair services to have it serviced, and they could not rectify the problem. When I contacted the store manager Shawna, she immediately offered to exchange it out for another unit of the same quality. Shortly thereafter, she had a brand new unit delivered and pick-up the broken one. Even though the new unit was priced higher, Shawna did not bill me for the cost difference to make-up for all the troubles we had experienced. Shawna and this Sears Outlet really stood behind their products and sale! Thank you!!

Ch
Review №86

Sharon the manager paul the salesman and the men who delivered my refridgerator were all very nice and professional. Originally they delivered the wrong refridgerator. Sharon made sure the product I revieved was even better than the one purchased!! Thank you for being a team and making me feel important. And making the end result amazing!!

Re
Review №87

Its about what Id expect for an outlet store. The staff was very nice. Said they are getting bought by another company and their name will change soon. Having Sears in the name is confusing anyway since they havent been affiliated with Sears since 2012. Sears has completely left AZ it seems.

Li
Review №88

Excellent, Jennifer was great

sl
Review №89

We just bought a dryer here and it was a great experience. Chuck Rich is an excellent sales rep, he was very informative, didnt pressure us and very friendly, even after the sale was made. We were in and out within 30 minutes. 10/10 would recommend this location if you are looking for appliances!

Ke
Review №90

Shaina was amazing. Made my experience and purchases simple. Give her a raise.

Lu
Review №91

This place is great for appliances. The service I received was AWESOME. Martha and Shani made my experience fun and I appreciated the time they took with me to select the right items.KUDOS !

De
Review №92

Jay is awesome He helped me out in my purchase, very nice & polite gentleman. Great service!

Ni
Review №93

By far the best service I have ever received in this mall! Friendly people and awesome knowledge on products! Quick to help and assist you with anything!!

ju
Review №94

Has a lot to offer including recliners

Mo
Review №95

Best appliance deals and Sears Outlet around! I have purchased 5 refrigerators, 2 microwaves and a stove from this place and let me tell you they have the best prices and service around. Top notch staff and I will be back again soon!

Ka
Review №96

Shani R. was very knowledgeable and helpful. She answered all our questions!

Ap
Review №97

It was extremely busy when I went in, but all associates involved in my customer service were professional, courteous, and thorough. Shani even neglected a conference call to help me, and Martha was polite and knowledgeable. Would recommend, will come back.

d
Review №98

Love this place! Staff is so helpful. David Megui was super nice and answered all my pestering questions. 5 stars

Ta
Review №99

I was greeted the moment I came through the door by Tevin. He let me take my time and look around and waited until I made my choices. He was very knowledgeable about the items I was interested in and when I made my choices for a refrigerator and a dishwasher he drew up the paperwork and took care of everything. What a pleasure it was dealing with him and Shani. Im very highly satisfied with this shopping experience! I will be back. Thanks!

Ki
Review №100

Purchased a mattress from Tempe Outlet and I am very happy with my purchase. The customer service was great and the delivery went smooth!

Information
31 Photos
100 Comments
4.2 Rating
  • Address:5000 S Arizona Mills Cir Suite 625, Tempe, AZ 85282, United States
  • Site:https://www.americanfreight.com/br/store/AZ/Tempe/4598?utm_medium=organic&utm_source=local&utm_campaign=yextpowerlistings&utm_content=AM&utm_term=4598
  • Phone:+1 480-456-6946
Categories
  • Appliance store
  • Discount store
  • Hardware store
  • Mattress store
  • Outlet store
  • Refrigerator store
  • Washer & dryer store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–7PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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