We chose to go to Walts to get the best information about a smart tv--and we got it. Miles was knowledgable and did a great job explaining all the options available. The instillation team of Brandon and Kyle did a great job. Our overall experience was five star+. We would not hesitate to return to buy other electronics there. By the way the LGOLED tv is great!!

My husband and I recently relocated from Tucson, AZ to Oil City PA. We needed a new TV and ordered it off Amazon. The TV was delivered quickly, but unfortunately there was damage to the external box, the internal box and the TV. I called Walt’s and sent pictures. They arranged for the TV to be picked up the next day and sent a prepaid return label. Our replacement TV arrived today and is set up and working great. I just want to shout out to the Customer Service that we received from Walt’s TV. Excellent in every way! Thank you so much!

I had a wonderful experience buying Sony TV online from Walts.com. I worked with Miles and can answered all my questions before I purchased it. It shipped the next day and arrived within 2 days safely by Fedex Ground. Brand new, factory sealed TV, was boxed inside another protective box. No issues at all and very happy! Thank you guys!

My husband recently searched online to find a Samsung big screen TV. Walts TV appeared. We didnt recognize the name, but when we saw it was located in Tempe, AZ only a few miles away, we called, preferring to buy local. Not only did we get an awesome product at a great price, but we were treated to OUTSTANDING CUSTOMER SERVICE!!! Richard in sales helped us get the product and installation we wanted. Within 2 days, it was delivered and set up by Brandon and Spencer, two very polite, knowledgeable and courteous men. We couldnt be happier! Thanks Walts for a great experience. Ron and Victoria

We had a great experience at Walt’s. Miles was very helpful and knew his product. We love our new Sonos speakers, Miles helped us find the perfect fit for us. We will definitely come here again even though it it’s a bit of a drive from our house.

Picked up some speakers from Miles. Thanks for the great service and crazy stories! We decided to do Disney Orlando!!

I was not home during the installation, my mother was. When I got home however, I was thoroughly pleased with how neat and professional the installation looked. I had a power outlet installed along with the TV mounting service. It works great!! The guys showed up during the window they had given. They kept in constant contact with me making sure to do EXACTLY as I asked because of my absence. They were awesome and kind over the phone. I would recommend Walts to anyone needing these services. I think they were in my home less than an hour. Mom sent me pics of the finished product and it wasnt long after they had gotten there.

Miles is the man! Greta service, great price, and lots of IN STOCK items!! Thanks a million man

As far as service, A1. Miles Bouchard assisted me in finding the right outdoor tv for the right price. Found one that was open box and great price and had standard warranty. Ordered it but then they ran into some issues with locating, may have been sold, etc... However, Mr. Miles had it figured out before making the call to me; they had the 2021 model and sold it to me for the same price. Knowing I was trying to have it by next week, he got all of this figured out expeditiously. They called to ensure all shipping information and everything else was correct to follow up after the order as well. Next time I get ready for making a TV/home entertainment purchase, I’ll be checking here again!

Just purchased tv with Miles..He was patient with my questions. He answered all my questions as well as informative. Hope to do more business with him online in the future

Matt was wonderful! He took care of everything effiiciently and professionally. AND, our TV is FIXED! Compliments to Matt for his repair skills and to Walts for having him on their team!!

I had a pretty obscure problem with my Samsung TV. The staff was very friendly and was most helpful with resolving my issue. The store was clean and also had a good compliment of high-quality A/V equipment for sale. Next time I buy or need assistance I will definitely go here first!

Walts was a pleasure to deal with and Im not even local to their store. Miles was easy to work with and the primary reason I would go back. Very reasonable in regard to price. I would recommend anyone to reach out to Miles for anything Audio, video and appliance.

Bear went above and beyond to make sure I received great customer service and received a product discount I had seen advertised in an email. I was having a challenge ordering the Samsung sound bar I wanted and could not get the discount code to apply. Bear sent issued another code and placed the item in my cart for me which forced the code to apply. This kind of sales service is OUTSTANDING, as he ensured I received the discount and I was happy with my order. Thank you again!

A+ service, from the initial contact, to purchase and installation. Miles was very knowledgable and patient with all my questions (and there were a lot of questions). Spencer and Robert were very professional, clean and courteous during the installation. Would 100% recommend.

Walts is a local brick and mortar, with knowledgeable and friendly staff, that can provide great pricing and service across the country. Miles is always quick to return a call or email, providing sound guidance. My family, friends, and I, have purchased several items from Miles and care is given from recommendation, through purchase, and to delivery and ownership. We have bought with confidence and will continue to do so.

Worst customer service ever! I called to have another cable run in the attic and estimate some new speakers. The tech called to confirm a walk though but wouldnt do the cable run so he would have sales call me to reschedule. They never called back... I called and got transferred to sales but they were to busy to answer the phone and their voice mailbox was full (imagine that). I called back 4 times before finally getting to talk to the sales person who then got rude on the phone and said we dont do that service any longer.Even though I purchased an antenna from these people and they installed it along with 3 cable runs and I was very happy... I will never call these people again and I highly discourage anyone from do so.

Made an online purchase and was thrilled with the service, friendliness and accuracy. I had the pleasure of having Richard answer the phone and help me place an order with my specific delivery requirements. Richard made the experience easy and trouble free. I recommend this place without hesitation

I went to purchase some speakers and i was very satisfied customer service is A1 if you need any recommendations talk to Miles he’s the man to talk to he hooked me up and even gave me a lower prices on some items cheaper than everywhere else’s i highly recommend this place.

So excited to find the TV I wanted was available from an online store here in Arizona! The purchase was super simple, and I even got a coupon to save money. I will definitely check here first before buying from anyplace else again!

Havent heard too much about Walts, I decided go with them because they are a local AZ business and were one of the few places that had my LG TV in stock. I called ahead to check to see if they had my TV in stock and to see if they accepted mastercard. A gentleman named Miles answered and confirmed both. He said he could get one from the warehouse delivered to the store in about 15 minutes. Upon arrival, Miles had the TV ready and showed real enthusiasm for me! He was as stoked as I was to get such an awesome TV! He offered me a great deal and am so grateful that he did! Id say the best deal, and I have shopped around a lot. At Walts, they open up the box to check to make sure the TV is free of scratches and screen defects. I was not sure how to feel about it, but after thinking it over, Im glad they did it. Because if it was broken, it would have been sad to find out after getting home. He helped load it into the car and we were on our merry way! Miles was absolutely outstanding. Couldnt have had a better experience.

Waaaay better than Best Buy. I’ve bought two soundbars from here and they work amazing! They didn’t have the exact one I wanted, but Miles told me they could have one for me at the store within two hours. I’ll be returning when I decide to get a new TV!

Fantastic dealing with Miles on a new Sony TV from Walts TV.Contact him for an even bigger discount than whats listed on their website!

Bought a TV online, it was never delivered. The TV is lost in delivery. I have wasted days waiting on scheduled delivery times. Requested a refund, BE WARNED they do not stand behind who they have chosen as their delivery company. An investigation must be completed that takes an excessive amount of time (minimum of two weeks at the earliest which is the maximum number they tell you it will take but likely take much longer according to dozens of other reviews), before they will issue you a refund. In the mean time I am paying interest on the 3 thousand dollar TV that was never delivered cant buy another one because I am not even sure what is going to happen after the investigation is completed. This has cost me more time than I care to think about, and more money than I will be refunded.. BUYER BEWARE!!

I PURCHASED A TV ON LINE THRU WALMART.WALTZ DELIVERED THE TV.I PAID THE BRAND NEW PRICE FOR THE SAMSUNG.WHEN I RECEIVED THE BOX IT WAS KICKED IN ON THE SIDE AND THE BOX WAD OPENED.REFERBISHED AT BEST.I RECEIVED A USED TV.THIS COMPANY IS SO CROOKED THAT WHEN THEY DIE THEY WILL HAVE TO SCREW THEM INTO THE GROUND.NEVER EVER BUY A TELEVISION ON LINE PERIOD.YOU WILL PAY FULL PRICE AND GET USED.THANK YOU WALTZ FOR RIPPING ME OFF.

I had a fabulous experience with Miles B. I went in knowing what I wanted Klipsch Heresy he unboxed them and inspected them with me. A+++++++. Walts should buy lunch.

Walts tv is the best. Great customer service. the installation team took the the time to ask us how we listen to music, what do we watch so the could set up audio and video just like we like. we purchased LG oled 65 and lg oled 77 along with 2 denon avrs and new hdmi cables. inside sales took the time to discuss with us all the pros and cons of all we were looking for.When we need a new refrigerator or washer/dryer it will be back to walts.Install was within a few days of purchase.I highly recommend Walts TV for all TV and appliances.

Great place to look for a new TV! The one I wanted was out of stock everywhere I looked, except for this place! Walts TV & Appliance had the one I wanted in stock plus the sound bar that was designed to go with it! I ordered it late online and it was ready for pick up early the next day. The staff was very friendly and helpful and they even opened up the box and verified that the TV was working properly. Once I told them that I was satisfied they repackaged the TV and loaded it onto my truck. Great service gentlemen!

Walts TV is a first Class store and Miles my sales rep is truly a professional and takes care of his customer. Miles really knows his stuff and I have been completely satisfied with the saving and his ability to walk me thru any technical issues I have encountered building my new home entertainment system.

Just bought a new TV from Walts. They had a great selection, but even more importantly, a well stocked warehouse where they were able to pull the exact TV I wanted on the day that I wanted it. They also hooked me up with a fantastic wall mount that I was unsure how much I needed it, until I hung my TV and really cant imagine not having the flexibility of this wall mount they recommended. I think it was Miles (guy with 15+ years working at Walts) who I worked with. He was a fantastic associate, helped me out, and hooked me up.Im stoked on my experience and loving my new TV!

I purchased an OLED TV from Walts via Amazon. They sent me a TV that was the wrong size, wrong brand, not OLED, and worth half the one I paid for. It two took weeks and multiple interactions with customer service (which was not always forthcoming with status updates) but I was able to return the incorrect product and eventually received the correct TV, as advertised.

Great experience with MILES at Walts TV. I purchased a Sonos speaker that’s sold out everywhere. Friendly service & great price!

Matt Lowe was my salesman...was knowledgeable and gave me a unexpected discount on my LGOLED77inc1 tv and my LG SN10YG soundbar from the advertised price on their website. Products were in stock and delivered and installed five days later as promised. Kyle and Spenser delivered and installed on the day promised...went the extra mile to answer questions and insure the setup was to our satisfaction. We appreciated that that they wore masks and were careful to clean up all materials. Good job!Their service was a vast improvement over Bestbuy (Geek Squad)and I would reccomend everyone to patronize Walts TV.Mike and Patti Mooers, Queen Creek, AZ

Great place for all things audio and video. Matt Lowe was great to work with. Showed me around the place but no high pressure sales tactics. Prices were some of the best I can find and everything I wanted was in stock. The installers Spencer and Joey were professional and efficient taking time to make sure even the smallest details were to my satisfaction. They sell quality brands and quality lines from those brands. They sell appliances here too and when I need to replace my current ones, Ill be sure to check this place out.

Notified Walts TV that the TV was defective on 6/19/2021 and its still havent been resolved. They all got paid and I have returned the TV but they refuse to send out a new one. I have talked to over half their customer service and their upper management. They dont have your best interest and I have always made the call first beforehand to inquire about the status and for an update. Bought the TV via amazon through this company they were fast to contact not to issue the refund but not fast to give an exchange for the defective tv they have sent. Extremely upset and frustrated. I have filed a complaint through BBB. They also have the audacity to pick the cheapest and the slowest shipping option even though I was patient and waiting this whole time. Upper management finally called after I called them over 6 times.

Just finished setting up my brand new LG SN11RG 7.1.4 Soundbar System+ Fast shipping:Received my order in double-boxes in 4 days after hitting purchased (I live in Washington state)+ Best price:I am totally happy with my purchase, will buy again if I need anything else in the future.

I worked with Miles. When I called about 4 weeks ago, he answered all of my questions and demonstrated his expertise about Samsung QLEDs. I decided to order from him and two weeks later ordered one of the new 85 inch TVs. I was so impressed with Miles, that 10 days later, I ordered a 2nd one of the 85 inch QLEDs and made a point of asking for Miles.I may order a 3rd one in another 2 weeks. If I do, I will once again make sure that Miles handles it.

Would be 5 stars, but they dont honor price protection for holiday sales. The tv is in the return period and the site just says to ask but was declined. Such a shame.

I found Matt through a Control4 forum and happy I did. He has fixed what others promised but did not deliver. He has been very friendly and supportive on what I have asked to be done with my system. I was told cant be done by others and Matt said I dont believe in incompatible. I have also purchase items since and the shipping has been quick with no issues. I highly recommend Matt and Walts TV

Miles helped me, and he was so friendly and knowledgeable. If I ever need a TV, this is where I will go!

Went into look at the Klipsch speakers and was delighted with all that I heard. I recommend talking with Miles awesome guy with a lot of knowledge and very patient. Thanks for the world class customer service will be comi g back when Im ready to purchase!

First time to leave any comment and review for a purchase. Walts customer service is amazing. I bought the wrong item on Amazon and they already created the shipping ticket, but Matt helped me to adjust the order, and on top of that, he was so patient to understand what I need, so not only saved his company this deal, and also sold me another item on top of it. What a win win deal, win a very happy customer, and generate more sales for his company. Thank you very much.

Just received our new 85 QLED. Two days from AZ to TX. Box and TV arrived in immaculate condition and perfect working order. No problems but one question did come up during the installation process. I called Walts today, Saturday, and was lucky enough to reach Candice in CS. She did not have the answer but listened to everything I offered and said she would call me back. In less than a half-hour SHE DID!! She evidently found the one human in the world who could answer my inquiry exactly, and right there at Walts. This was absolutely outstanding Customer Service and Candice was a pleasure to talk to and work with. A terrific buying experience from on-line to on-the-wall. Highly recommend the good people at Walts

Just bought an Onkyo TX-NR797. This place is for a true connoisseur ! My husband went onto the website and spoke with the tech on Live Chat; he gave us a 10% discount. When we arrived, Miles Bouchard was the same guy on the chat! He was friendly, knowledgable and made us feel right at home. The store is perfect, clean and has all the best electronics and appliances for your home! Miles is awesome! The Onkyo TX-NR797 is smashing it! Simply amazing! What a great day:))+++ Thanks again! What are waiting for.?!. you should already be in your car going to Walts...

I got a great deal on Black Friday, really excited about OLED from LG.

Great experience and Great Value! I’ve been searching for a new QLED TV and the salespeople where extremely helpful on helping me make my final decision. The took the time to explain the differences between the models I was struggling to decide between. They were always professional and never pushy which in today’s times was a welcome relief. I recommend Walt’s TV over any other electronics store for sure. Thank you Miles and Matt for all your help throughout this process!

October 11th, 2020 - When all of the Best Buys outlet stores in Houston , Texas (...some 12+ city-wide stores ) did NOT have a single LG 48 OLED in stock, the Best Buy sales manager told me that the quickest he could get me this 48 CX OLED was 16 days later. But Walts TV immediately located at least 7 of these OLEDs in their warehouse in Kentucky, and was able to ship out that exact TV model ( FedEx d ) within 3 hours, once my payment was immediately received ; ...and Walts TV offered it cheaper (without me even asking for a discount) than any advertised price posted by Best Buy, even much less than Best Buys crazy open-box priced version of this OLED ! AND, my new TV arrived exactly 48-hours later, in a Double-Boxed container in perfect shape and form. * I am ecstatic with the way everything turned out and would like to commend Richard Lippert (their B2B Account manager) and everyone else involved at Walts TV ! - Thank You , I will certainly be returning for my future electronic purchases ! - Craig LeMay- Cypress, Texas. ( a proud 1st time Walts TV customer )

The technician had to come back after the initial visit to resolve an issue related to the work performed, which was initially frustrating. However, Walts (Matthew in particular) was extremely responsive, and they met me after hours on Monday so I could avoid missing work. The installation was fantastic and they resolved the issue, which is why Im still awarding them 5 stars. Matthew and Spencer were outstanding installers and great people. Ill hit these guys up when its time for a sound system!!

This was our first time buying a TV and Sound system from Walts TV and we have THE BEST experience working with sales rep, Matt Lowe. There is a reason why an independent family owned electronics store is in business in 2020. I can buy a TV from Amazon, but Im NEVER going to get the customer service I experienced with Matt. He gave me his direct line and answered any and ALL questions asks. He was super easy to get in touch with and he really wants to provide the ultimate experience of buying from Walts. We will be working with Matt to purchase more in the future. Well done Walts TV & Appliance to setting the bar 🙏

Another great experience buying a television from Walts. Great price and friendly professional staff.

I am glad to be assisted by Ms. Chereen. She help me to get my TV replacement in time for our house warming. She helped me from the start and all the way to end process. I couldn’t thank her enough for her hard work and patience with me. You’re amazing, Ms. Chereen! Thank you so much Walts TV!

I purchased a TV from Walts and Miles did an exceptional job. He gave me a much better deal that I was expecting or asking for. Due to his professionalism and salesmanship Im going to be purchasing my subsequent televisions from Walts. Do yourself a favor and skip BestBuy and stop here first.

I came across WALTS out of pure luck. I had been checking out speakers online for a while and saw that they offered Klipsch speakers. So on Friday 4/23/2021 I decided to finally pull the trigger and get them. Showed up about an hour after they opened and was greeted by Miles B. I told him what I was looking for for, he checked stock for me and went to verify physically. While waiting he showed me one of their listening rooms. I fell in love with the room that had the Klipsch RF-7 III’s. I love them but a little out of my price range at this time. But the home theater seating they offered were priced great and made me think about getting those too. He brought me my Klipsch RP-8000f’s out and the RP-504c out. Asked if needed anything else to go with the speakers. I declined since I was only replacing an older set 1994’s CF1 towers. Want to support local businesses and glad I made the right choice with them. I feel that in the future I’ll shop them for my major electronic purchases. It felt good to interact with the associates there.The RP-8000f’s sound amazing that I spent the enire weekend listening to music from CD’s and records and they sounded better than I remembered. Next item will probably be a turntable and hopefully those theater seats.

Outstanding telephone sales staff (thanks Matthew Lowe) that is friendly, courteous, knowledgeable and professional. Fast shipping-ordered TV on Saturday and it arrived in Virginia the following Thursday. Reasonable pricing of quality name-brand merchandise of which Walt’s is an authorized dealer. There is a reason they have been in business for over 60 years. Hopefully, I will not need to call on them for service due to faulty equipment.

Great sales staff, helped me pick out a 65 Samsung QLED for my living room!

Edit: Bear made everything right! They originally replied by email, but my email flagged it as spam and I never saw it. They definitely know customer service and I will do business with them in the future! Thanks again Bear!0 stars. NO customer service. I wish I could say poor customer service, but that would mean they actually communicated with me. Emailed a week ago and again today. No response. Taking my $1700 purchase elsewhere.

My husband and I were looking for a specific size television and I did a quick search, Walts appeared, so I called. I spoke to Miles Bouchard and he was super helpful and I let him know we were on our way to pick up the television since he confirmed he had the size we needed in stock. The entire process was seamless and highly recommend purchasing electronics from here.

I got excellent support from Matt on a recent purchase. Hes friendly and knowledgeable, eager to help. Ill definitely call them again, and send my friends too.

Great people to do business with.

Absolutely fantastic customer service! I delt with Richard Lippert and can honestly say it was one of the best purchase transactions Ive experienced. He was professional and customer oriented. Too many firms today view their customers as just a number, Kudos to Richard and Walts. You have a new long term client!

Saved over $700 by buying from Walts . TV shipped next day across country and arrived 3 days later . I was amazed it came so fast from AZ to New England .Received follow up phone calls and emails on status . Service was perfect !Excellent experience all around . Now I know why they have been in business over 60 years . Definitely will return to purchase other products in the future .Thank you Walts I love this TV

Im so lucky I went with Walts TV. Ethan Barnes was my delivery/installer. He was very professional and is an expert in this field. I had an exceptional experience discussing my setup and what we wanted. He delivered and helped me setup a Samaung 4K QLED Q6F series 82.I definitely recommend Ethan Barnes for anything you need related to TVs, wall mounts, in wall wire management systems etc.

Great Store, I was in search for a Sonos Arc soundbar. Walts TV was the only store in town who had one. Great experience,Great value I highly recommend paying them a visit for your next Electronic/Appliance purchase

Miles has been patient and helpful.

Miles was great thanks for the help. Answered the phone, gave solid advice, had tv in stock, gave lower price than anyone else. I will recommend them to everyone and check them first to see if they have what I need. Support local business. Thank You.

They shipped me a broken TV and are making me wait until 2-3 days after they receive the returned item in shipping to refund me. So now it’s going to be another 3-5 weeks before whatever working TV I purchase can get here. Thanks for nothing. What a joke.

5 shining stars for Walts TV.I first bought accessories from them years ago at their Mill and Southern location and was glad that they moved to a bigger and more accessible storefront. I was recently gifted with a TV that was too big for my cabinet top and there was no open wall space except for brick fronted fireplace.Regarding invoice #954:Miles Bouchard was very helpful in selection of a suitable wall mount device. Service call was arranged promptly and at my convenience. Installers called and arrived in a timely manner.Shout outs to Spencer, Joey and Robert for their attention to detail, accuracy and expertise. The installation had a few hiccups with a need for a separate trip and conduit but was completed with a minimum of fuss.Keep up the good work gentlemen...now that we are all spending more time at home due to Covid restrictions, staring at walls and binge-watching is a pleasure with a safe and secure installation done at a reasonable price.

I was in the market for a new T.V. and my wife finally agreed to let me start looking. A friend recommended Walts as he said he had had a good experience in the past. I called before I went and spoke with Richard. He seemed very nice and interested on the phone. When I arrived, he greeted me when I walked in the store. He answered all my technical questions to my satisfaction, this is not a minor purchase mind you, so I had a lot of questions. I decided to buy the 77 Sony A9G. I was surprised to find that they would be able to deliver it the next day. When Joe and Brandon arrived they were very courteous and respectful. They unboxed the T.V. for me and offered to hang it on the wall and take my old T.V. down. They took all the trash with them. I was very impressed with the whole experience and am thankful that I went to Walts.

Found a tv online and made comparisons it is perfect. They were very helpful

This place really surprised me. I thought this was going to be another one of those little TV shops around the valley, but no this place was a legit electronics store.Somehow they are one of the only places with the Sonos Arc in stock, you cant find these anywhere, not even through Sonos directly.Will definitely be back!

I got amazing help from an employee named Miller. 100% A1 customer service and my samsung 900t 8k came in perfect condition. Also, the price was unmatched and he gave me a awesome deal. I will definitely be shopping here again. Much luv from New York!

The Walt’s rep I worked with - Miles - is easily one of the most professional and dedicated individuals I’ve met. Constant source of insight and assistance that will certainly have a lasting impression of what great service looks like. Great prices and even better people.

These guys are the best! They helped me set up Air TV at my house with a new outdoor antenna plus help set a very complex home theatre projector as well as an amp and preamp as well as tv signals to my bedroom. They are very knowledgeable on a complex set ups. I’m so glad found them.

I had an existing Control4 system installed 10 years ago by another provider. It never functioned 100% and the team at Walts was great in upgrading my components and getting it humming. Matt knows his stuff with Control4.

Spencer, Robert and Joey did a fantastic, meticulous, and through job installing a tv mount on a masonry fire place. Clean, friendly, professional. Covid aware.

Ordered my Samsung 82-inch Q90R from Walts after an issue occurred with another vendor. TV arrived right on time (as promised) and right now it is ready for me to install in my new home theater. This is going to be great! Also, on top of the awesome service in terms of getting the TV, Matt at Walts did a super job setting me up with exactly the technical service contract that I wanted. I tried to do this directly with an electronics-technical-support company, but all I got was confusing information and an indifferent attitude. Conversely, Matt jumped on this issue, set me right up, and explained everything to me perfectly. He also spent some time assuring me that he would take care of any future needs I had in terms of equipment and setup. Truly excellent buying experience! Thanks Matt!!

Working with the team at Walts has been great! I called looking for some Sonos products and they had everything in stock that I needed and gave me some pointers on setup while I was there. Love supporting a local company like this in the age of Amazon. I was able to get everything I needed faster and at the same price.

We had an issue with a damaged TV being shipped out over the holidays (black friday sale), but didnt have a chance to open and inspect the unit until much later on as we were unpacking and renovating. Our return/exchange inquiry was responded to promptly, but what was more important was the fact that EVERYONE we corresponded with was incredibly helpful, informative, and professional. Definitely NOT the case of being passed around from one person to another and my issue was resolved quickly and with no headaches. We appreciate their team and would highly recommend Walts TV.

The worst customer service Ive ever experienced.Id never recommend them to anyone!

I just had an awesome experience with Walts TV. I ordered a TV that was too small through Amazon. I called Walts, the company it was sold through and worked with Matthew to arrange for the exchange and purchase of a larger TV. He could not have been more helpful or professional. And when it was delivered and installed today I had another great customer service experience with Spencer and Kyle. Delightful young men who take pride in what they do. Its apparent that this company truly understands excellence in customer service!

Had what I needed in stock and very knowledgeable

I orderd a tv on 11/30/20. It showed I would get the tv on 12/2/20. I then got a update saying I would get the tv on 12/3/20. I got another update showing I would get the tv on 12/4/20. It is now 12/4/20 and no tv and no updates on FedEx. I called Walt`s to find out what was going on . They said they would check and get right back to me, I never heard anything from Walts,

Very disappointing. Went to audition some Klipsch speakers and the selection was sparse, and the listening environment was horrible. The sales guy apparently thinks that loud is better. My Bose 901s sound a lot better in my family room.

The entire sales process from start to finish was professional and thorough. The manager in the shop is named Matt and he was great. He knows his products and cares about doing right by his customers. The gentlemen that came to setup our purchase were Kyle and Brandon. They were extremely careful with our furniture, and purchased products. They took their time to setup our Apple Tv, DirecTv boxes and even helped us pair the remotes. I will purchase from Walts in the future, and highly recommend them for your purchase.

As a local, I bought from Walts at its old location on Southern years ago. Great to see the professionalism and customer-service above-all attitude has remained in its new location and given its on-line presence.Worked with Miles who gave me a price on a new OLED that was rock-bottom. He sent out two of his installers, Spencer and Nick, who worked hard, did great work, and were sensitive to the quality of their work despite having to take additional time to get it done right! Two great guys that do outstanding work.Couldnt have had a better experience and would recommend Walts TV to all the locals over those other competitors; although, in my view, Walts TV has no competitors here in Arizona.Thank you, Miles, Spencer, and Nick!!

We have been customers since the late 80’s. Recently bought all new systems. The experience was great from the store visit through installation. Miles was especially helpful and helped reconfirm our choice of Walt’s was the best one.

Outstanding customer service. Shipping was across the country and not one flaw in the package. I must applaud your dedication to quality. You gained a customer for life !

Very unimpressed with the service level. I purchased a TV which had been picked up by UPS on 14th Nov and was supposed to be delivered on 19th Nov. It is now late on 20th and still no idea where the TV is. I received an email from Walts to say it was out for delivery on 19th.After 2 more phone calls to Walts today still no resolution and I was told they would update me next week. Pretty poor customer service.

Well oiled machine! Great people.

Was in the market for a new TV for my living Room and talked to two of my buddies and they both said go to Walts and talk with Miles. Once on the phone with Miles I told him what I was looking for and and he had what I wanted in stock. Miles was very knowledgeable and didnt rush me into anything. He also got back to me after about a week or two to asked how I liked the new TV. I will be going back to Walts and Miles for the next TV upgrade when the time comes.

Ordered a TV and took 2 weeks to get. Sat in the warehouse for a week and got lied to and said they just got it so as I expected tv was broken. Now its going on another 2 weeks and still dont have anything but a huge broken TV and no communication and $1600 of my money.

Take the time to speak to Miles at the Tempe store before buying your next audio equipment purchase. His customer service is like it used to be, before the days of big box stores and online shopping. Hes courteous, knowledgeable and best of all they have great pricing! Dont let the showroom floor fool you, they have tons of product in house. Im so happy I got my gear from Walts.

Decent open store format. Storage is offsite 5 min away. Televisions on display were on low quality feed and not tuned. Hard to tell quality. They had three demo spaces that were being installed and not up and running.

I really appreciate the help I received from Miles. He went out of his way to accommodate me and it made spending all that money a lot easier. Thanks again for the great deal too.

Matt helped me with my 75 QLED tv. It was shipped and received quickly with detailed instruction on how to properly receive the shipment from the carrier. Set-up was simple and Matt was always available to help with answering any questions. You get the feeling that they really care about their image, as well as their customers. Next Ill be calling them to order a sound bar.

Had a fantastic experience with Walts TV. Matt was especially helpful. Patient, respectful, and knowledgeable, and he took the time to answer all of my questions thoroughly. My TV was delivered within 4 days or ordering, and as of now, we couldnt be happier with our new Samsung TV.

I highly recommend Walts! Matt Lowe was very helpful and helped me feel confident about pricing, shipping and what to expect going forward until delivery date.

Purchased a TV (Samsung Frame) from Walts TV. By far the best price I found anywhere. Matt Lowe was awesome to work with- timely, professional, and answered all my questions. TV arrived in under a week in perfect condition. I’m a Walt’s fan!

Very friendly staff, Great customer service! I called to purchase some Polk outdoor speakers and was elated by their understanding of customer service. Its clear they are a family owned business who does their best to help customers find the right products to fit their needs. You just cant get that kind of service at the box stores. Great work Walts!!!!

I recently purchased a new Samsung 75 inch TV and Surround Sound through your company and had to let everyone know the wonderful experience. I worked with Miles who was an expert in all ways as he helped us find the right fit and saved us money on top. When I am looking for electronics again I will be sure to contact Miles and Walts TV.