Since purchasing 4 surveillance cameras and a two-year contract in September, I have had constant difficulty with the surveillance, both live camera and recordings of clips. The ADT cameras stop recording and also stop working live as well. I have complained about this to ADT customer service they do the same thing over and over expecting a different result which is to reboot the system, send out technicians to troubleshoot and fix the problem. And it continues to happen over and over. There have been two events that I wished to have captured on camera recordings, but the ADT cameras and recording system failed. ADT has a very ineffective camera surveillance and recording system. Per the technicians, my internet is fast enough, and clear up my memory space each time. they cant find anything wrong. I have also asked to get out of the contract because of the ADTs systems inefficiency. I have been refused to get out of my contract. I asked this prior to my 6 month money back guarantee.. A technician came out just 4 days ago AGAIN and deleted ALL my recordings for the sake of running out of recording space and 2 days later So, I still can not see out of 3 /4 cameras for live view and only ONE has an occasional recording. So as of now I am paying for services that arent being rendered by ADT. I feel Im being robbed and stolen from by force. ADT is unwilling to satisfy and resolve my complaint. They ask me to reach out and call in, I have , about 10 or more times...in the end, dont help and force me to keep in a contract... Ill apology but otherwise nothing is ever done differently. Isnt that the definition of insanity? To do the same thing over and over, expecting a different result? I have reached out to corporate and corporate has not returned my calls. I have escalated it several times, upper corporate department has never reached out to me to fix my problem or give me a refund. I have paid well over $1,000 for an ineffective system and pay monthly almost $60 a service that I am not receiving. ADT has not resolved this. And for this I give ADT a ZERO.

I will start off by saying Alfonso the technician was great. He communicated efficiently and let me know when he would be arriving. He also explained what he was doing throughout the entire process.Where the 1 star comes in is ADT in general. They have horrible customer service and just try and take money from you anyway they can. I was not aware there was a service fee and no one told me when booking the appointment. In the last year I have had 4-5 technician’s at my home for issues and never have been charged a service fee. I am just waiting for my contract to be up so I can leave ADT especially after all the trouble they have caused. Equipment fixes and service calls should be free if I am not able to fix and troubleshoot myself. Overall bad business practices and not sure how they have been in business this long with their practices.

The gentleman who came to our home to set up a more advanced alarm system for us was truly kind, considerate and most of all, TRUTHFUL! He didnt try to sell us a bunch of stuff we were not able to use. He was very professional - and patient! Made sure we knew how to use the new equipment before he left the house and told us to call if we had any problems! Most impressed with him and ADT!!!!!!!

My ADT keypad had a continuous error which required service. A technician named David came to my home for the repair. He was extremely knowledgeable, professional and courteous. He took the extra time and explained the cause and correction of the repair restoring my confidence in my ADT security system. David also suggested some other options that may be of help to me in the future as well as placing my cameras in an area that would get more range. He takes his career seriously and his main concern is the customer’s safety. ADT should be proud to have you. Thank you for your help. Sincerely...Mrs. Garza

My technician, Jerry was an extremely reliable and hard-working professional.His professionalism, and his extensive knowledge and attention to his ADT craft and ADT electronics made it a pleasure to have him reestablish my ADT system. Jerrys installation services and solutions exceeded well above my expectations. I grateful ADT selected Jerry as my technician on 5 Jun 21.

The technical support is awesome. She was experience and worked to resolve what she could over the phone. I was not rushed off the phone. I really love ADT. The technician was great. I have confidence in the dedication to ensure customer satisfaction. The tech also spent some time explaining and demonstrating some things I did not understand. I hope he will be our permanent technician if we need service again. Thank you.

Awesome! Jerry was very courteous and very respectful. He knew what he was doing and explained everything so that I could understand it easily. The staff who arranged the visit for me was also very nice and very professional. Overall, great experience. Thank you.

Love ADT! Always fast, reliable, efficient service! Thank you for all you do!

The ADT system we had nstalled about 8 months ago was $2500. It was not installed on time, it took 3 times as long to install, system has failed to perform 3 times. Our monthly monitoring fee doubled from what paid previously, though we have had 4 different systems in homes we have owned. ADT has gone down hill. Hope to get a call from a senior ADT leader. ADT is better than this; I believe it now I need to see it!

My experience was very pleasing. Edward was very personable and made learning the keypad so easy. Hes definitely an asset to your company.

Great service every time we call. Technician that came out went above and beyond

Have had these services since I moved to Seguin, Texas and have been fully satisfied with their service.

Our technician, Arturo, was really exceptional - knowledgeable, patient, and thorough.

Rabah explained everything in layman terms and we are completely satisfied with him. He was very knowledgeable and answered every question. Plus told us things we didn’t now to ask. And our doorbell works better than when it was first installed.It would be great if in the future if we ever have a problem I can ask for him. It does have to have the same technician come out for each service. It build a relationship of trust.

Very slow and erratic Very miserable I am so sorry for my for choosing this fake company

William was very knowledgeable and understanding of our needs. He was courteous and professional

So many solicitors. This company is tarnishing their own company. I will NEVER do business with ADT after being haggled with a salesman at 7pm at night after telling him that I was not interested. After him we received hand written notes on our door and 4 other salesmen. Our neighbor has ADT and says that it causes her more problems than it solves. Safety and peace of mind is important, you are better off going with one of those security doorbells.Also, since the power had gone out the system the old homer had left here was going off randomly scaring the daylights out of us. We had to call the old homeowner to get her old password after that didnt work my husband smashed it off the wall with a hammer and now we have a hole in our wall. Horrible experience.

We switched from another monitoring service to ADT and we couldnt be more pleased. Their service, professionalism, adherence to COVID measures, responsiveness, and cost for monitoring are above average. Our technician, Joshua, was the best!

My recent visit with Victor & his assistant Andrew was Phenomenal. I was very impressed with his experience and their professionalism and took care of all my issues. They both did a Wonderful job.Thank You for all your help.

David was prompt, professional, and competent. He resolved the issue at hand plus he performed additional, checks on my alarm system as preventative maintenance.

The installation was terrible and unhelpful. I had high hopes since my parents had a good experience when I was a child but now that Im an adult and got the service for myself, I can see that a lot has changed. Very disappointed and I dont feel much safer than I did before. We also didnt have a great experience with the customer service support line. Considering a switch because of how awful this experience has been.

I have had ADT Alarm Service for about 20 years have upgraded severaltimes with no problems. Price is about normal for good security.I would recommend ADT for your home security.

My technician Domingo was very thorough and went thru all my options to set-up my new system. I feel very safe and know that my house is well protected. Highly recommend, top of the line equipment and and customer service.

I originally was with Brinks Alarm systems then they got bought out by Broadview and now ADT bought them out so I guess I can say I have been with ADT for many years. My experiences have been great. ADT customer service has always been professional. On Oct 8 I had to have a sliding door sensor replaced due to a new door install. Service tech Alfonso was knowledgeable and attended to all my concerns with the install. Work was completed timely and to my satisfaction. Good job on excellent customer service.I have several window/glass sensors and one was flashing continuously. Jose was able to address the problem and replace it to resolve the issue. He was professional and attentive to my concerns. I continue to experience good customer service and would recommend ADT to family and friends.

If there is less than one star I would choose it, I want an offer that includes 2camera , ring bell camera and 4 Sensors and they just installed the moneter at the door no thing added, I’m calling the manager and he ignored me.be aware from ADT.

Our tech Jose was awesome. Did a fantastic job installing and explaining our new gear. Very happy with ADT this time around. Our sales rep Tawnya was great in helping us get the right package for our security. Thanks to them both. You have gained our trust and we will stay with ADT. Thanks!

Great Service .. I received a courtesy call from Tom and he arrived within the time he mentioned and within the window scheduled by the customer service representative.. Tom was thorough, professional and very helpful. Thank You !!

Alphonso, an ADT technician, solved our electrical problem that had eluded two previous techs. He carefully worked through every part of the system and found the cause, repaired it and left with my profound gratitude.

I would give them negative stars if I could. Awful setting up credit cards for multiple accounts; awful billings system; awful cancellation; etc. It took me more than a year to set up everything and now its probably going to take that long to get it cancelled. Its been 6 months and its still not cancelled. I will never use this company again and I will spread the word about my experiences and tell them to read the reviews. The saga continues.....

ADT Solicitors Cannot Read. I was told today that ADT has the right to approach my house to sell products even though I clearly posted a No Solicitation sign. Obviously ADT solicitors cannot read or they just ignore the property owners wishes. Since they cannot even follow directions to start business fairly, I would not recommend to start any services from ADT. It seems that property security is the last thing on their minds.

We were not happy with the sales and installation and we were conned into buying a 3-year plan and I would get a warranty. Additionally, we never used this alarm because we didnt understand it and didnt want the emergency vehicles to respond. The salesman who installed this system didnt take the time to explain this system in detail. Recently, I had an error message and chirping sounds coming from both of the control panels at 10 pm. It took two calls to get this silenced and an service call set up. I was mad that I almost had to pay for a service call on a system that Im renting monthly and was a defect within the box. I was told that fee would be waved.

I was told by a friend that has been a customer less than years than we have that her intallation fee was waived. I asked the customer rep and the technician did we get a loyal customer and a military discount with our installation and service and I was told yes but after talking to my friend I see I was lied to. We have been customers since 2005 and she has only been a customer since 2018 but yet she was afforded a better deal than us which I totally do not understand. She has only two inside cameras and we have two outside cameras and an inside camera so we also have more merchandise than her and we still werent given any type of discount. There have been several alarm system dealers who have come to our home and given us a better deal but we refused them because we have been customers with ADT for so long. I dont know why Im writing this I doubt if anyone reads it or acts on it.

Totally satisfied!

We were paying $172 a month for a business account. Brinks offers the same services for less than $70 month. The cancellation process is very difficult and lengthy. Even with no contract, you are required to give 30 days notice. Do not recommend.

Very informational appointment. Great rep, Mr Ivory

After 35 years with this company they cant seem to fix the problem we are experiencing the last 5 months with new equipment at a new location but they get their full payment every month. UNACCEPTABLE!!

Never got equipment that was suppose to be included, now they want to charge me for it, never got my Visa Gift card , Stay away from ADT

We used the tree day right to cancel here in Texas. Only the sensors on the doors were installed. We took them off the same night and we called the man to pick up the items he left in our home for installation for the next day.After signing the three day right to cancel, we took a photo of the cancellation paper and mailed it right away. We then went online to cancel, signed a document and also took a photo of it and sent it. Called to verify that we had done all the steps to cancel before the third business day had ended. We were still charged for the service. We called month after month, hours on the phone to get our money back and to be sure to not get charged again. I would lock my credit card to avoid anymore transactions. Every month the ADT would attempt to charge my card again.. Finally after so many months of phone calls with ADT, we received the refund and we thought it was over. NOPE! A third party bill collector is now calling us for the payment. ADT has confirmed that we have no account with them and we owed them nothing, but now the third party bill collector harassing us wont give us a chance to explain the horror that ADT had us in for a year. We now have to ask them to validate the debt as it is our right under the Federal Debt Collection Practice Act. ADT, something needs to be done to correct your mistake. We used our rights to cancel. You, ADT, are not above the law.

Great company, saved money and hope response time will be good

My technician Charles charged me for a fob that I specifically told him I did not want to purchase. He told me I would get a refund. I called several times to get a refund but he nor his manager answered my calls. The representative stated that it’s out of their hands and will not refund me for the fob. Horrible customer service. I do NOT recommend.

Marvin Rivera was the best sales person I’ve ever dealt with. Marvin Rivera was on time to the scheduled appointment, was extremely knowledgeable about ADT products, very patient in explaining the functionality of the products, and never felt that a question was too stupid to ask him. Marvin Rivera was very thorough in all the details of the transaction and his professionalism was beyond my expectations. Please ask for Marvin Rivera as your sales person for ADT, you won’t be disappointed. Thanks Marvin, you have another extremely satisfied customer!

This is my review of the San Antonio TX ADT corporate office. I have been an ADT customer for over 7 years in 3 different houses. I have been very impressed and satisfied with level of service and the quality of the equipment. My install in my new house took 10 hrs. The installer was professional, courteous and well dressed. Always used booties when entering my new home. Explained everything to myself and my wife. All the wires were tucked away and looked great. He explained all the equipment, panels, tablet, cameras, sensors and detectors very well. My ADT lady Jennifer has been my corporate REP in all 3 homes, my parents home and multiple of my referrals. I could not be more happy with my purchase and ongoing service. Thank you for your time and buy with confidence.

First of all I made my appointment with ADT on the Aug 24, ADT canceled my appointment, gave me another day, then cancelled again, then Because of a time slot which “we” agreed to and ADT text me with the wrong time slot. After finally resolving the problem and finding out from the technician that the device was improper for the shower I was surprised with a $25 service charge. Very disappointed

ADT representative Kendra, great lady, helping patiencely me to set up myadt.com app. And on the first day of the installation that young man was so respectful.Thank you, I am barely starting to feel safe, in my home and when I go out.

David and Jennifer were both very professional, helpful and knowledgeable. They answered all our questions and found the package that best fits our needs and budget. I appreciate the follow up from David and the house call from Jennifer. Very happy with our decision to move over to ADT!

We recently had our alarm installed by ADT and we had a great experience. Our rep., Maria Z., was very friendly and professional. She came to our residence for the initial quote. She kept in contact with me throughout the process and patiently answered all of my many questions. The installers were friendly and professional as well. Overall it has been a great experience and great company to do business with. I definitely recommend them.

Totally INCOMPETENT service!!!! Talked to 3 separate service advisors and received 3 different stories. Second person, James Kem in San Antonio sales, actually hung up on me when I asked him to verify and spell his name.Obviously being a customer for 18 years doesnt count for much. Samantha who was the 3rd call said she hated to see a customer of 18 years go but really didnt sound all that concerned.

Mr Dave Johnson was very pleasant to work with. He was very helpful and knowledgeable. Anyone interested in home security would do themselves a favorite to call upon Mr Johnson for his expertise and pleasant spirit.Daniel ( the technician) also deserved high marks for his expertise and attention to detail.

The service person with ADT worked carefully to install doorBell camera etc and explain in detail how to operate it. I was very pleased.

Mark Smith is absolutely terrific! He is thorough and works to understand your needs and goals for the alarm system. I am very picky with the aesthetic of my home and he found a solution that I could be very happy with. I highly recommend Mark and ADT. The service has always been top notch!

Just switched from another company to ADT. The ADT representative who visited my home to help me select our system was outstanding, super friendly and did not try to sell us things we did not need. He took the time to look at our home, made us our wish list and then worked with us to select the system that we truly wanted and needed and fit our price range. System was installed Today and the technician was extremely professional, courteous, clean and very knowledgeable.

ADT has been able to provide me peace of mind knowing I am fully secure. As always it was was not until I kept getting my amazon packages taken and my yard figurines taken I figured out who was doing it. Maria was able to assist me in getting squared away with my security needs.

Honestly, just save yourself the hassle and get a Ring or go with another company. Our first problem started with their sales team not knowing what they were selling. Our installation was on May 11, 2019. When setting up the installation appointment, I told ADT exactly what I wanted in my home and paid their promotional installation fee of $49.99 over the phone. I specifically asked if there would be any other charges at the time of installation, and I was told by their sales team that there would be no additional charges and that I would just begin my monthly service fee of $58.99 to include video service. Once the technician came to my home and already started installation, I was told that Ill have to pay an additional almost $900 out of pocket to get the equipment and services I wanted, which included a $299 service upgrade fee that I wasnt made aware of until after a hole was put in my wall and equipment installed. After an hour of talking to their customer service again, I eventually agreed to pay the extra fees since my wife and I are having our first kid and I have to work long overnight shifts 3 months out of the year, and it would be another hassle to drag out finding another company (which actually would have been less of a hassle in the long run). After paying the additional almost $900, we were told by the technician that he didnt even have all the equipment that he had just accepted our payment for, and had us sign our contract just minutes prior. The technician told us that he or his manager could come back the following week with the equipment to finish installation. Already frustrated, regretting ever contacting ADT, and wanting to just get it over with, I agreed to let them just bring the rest of the equipment (2 outdoor cameras) the following week. It is now July 8th and we still do not have the outdoor cameras we paid for. For more than 2 months now, we have been spending at least an hour on the phone each week with customer service trying to get the equipment that we paid for, only to be told that they dont have any outdoor cameras, that they do not have the equipment that they accepted payment for. Each week, we have to explain again and again our situation, because no one ever calls us back with any update on our situation, no one communicates with each other over there, nor does anyone follow through with their promises to resolve our situation. Its a constant run around between ADT and their contractor, Defenders. ADT always blames Defenders, as the ones who sell and install the equipment, and that ADT only handles the monthly services. All I wanted was a peace of mind that my pregnant wife and our son who is due soon, will be safe while Im away trying to provide for my family. In the end, this is the BIGGEST REGRET in any purchase Ive ever made. Im really hoping that someone from ADT sees this and finally even attempts to resolve our situation. But sadly, Im sure my wife and I will have to continue following up with them ourselves as neither ADT, nor Defenders, have taken any initiative to do their jobs. The only reason Ive continued to fight this for this long is because I dont want any lapse in switching to a new company, leaving my wife at home unprotected any little bit for any amount of time.

Ralph with ADT is hands down amazing! The absolute fastest response times, always available, and his walk through skills are top notch! He delivered nothing short of the best service, install, and follow-up! ADT you should cognizant this outstanding employee, he is what makes your business shine! Product is stellar!

I have had a horrible experience with ADT services. The phone representative lured me in by telling me all the equipment are free and my first floor will be covered but they never told me that their limits on free equipment wont actually have my house fully covered and I got stuck in the contract and had to pay more money in order to get my first floor windows completely covered. They can charge what they want and its all fair but the problem all of this is not disclosed up front. I would recommend to all the buyers beware and really figure out what they are giving you before getting the security system put in and make sure what they say are free equipment actually covers your house or you will be paying it yourself. Would definitely not use ADT in the future.

I love everything about the service, security and peace of mind. I enjoyed meeting Mr Johnson, explained everything in detail. We received so much value for the price, would definitely recommend to friends and family.

Kip did a thorough job going over with me the details of what was available and what would be best for my house. He communicated with me over text the night before while I was at work and couldnt talk. Im very satisfied and believe that my best interests were considered. Thank you!

Matthew Masten did a wonderful job taking care of our needs quickly and efficiently. He made himself available to meet with us on site right away and took care of all the paperwork and scheduling for us. He also followed up after installation to make sure everything was satisfactory. Our installers were punctual, commutative and professional. Bravo ADT!

We are completely satisfied with our ADT service. We have had an excellent small business sales representative whom Id like to name because he has always delivered a top notch customer service approach when we have had an issue. His name is Ralph Perez. From the beginning he took the time to explain how the service worked, the cost (never any sales pressure and allowed us time to think about it and figure it into our budget), explained the set up and showed us how to operate our system. He was with us every step of the way. Anytime we have had an issue, he has always made sure to address it right away even if it meant him stopping by to help troubleshoot the issue. Thanks Ralph for the outstanding work you do!!

I recently had the pleasure of meeting with Dan Lopez from ADT. Because of his professionalism and product knowledge, we decided to switch to ADT for our security needs. Mr. Lopez took the time to visit all 5 stores and personally meet with all of our managers and did a security review so that he could suggest which system and security strategy would work best at each location. I would recommend Dan Lopez to anyone looking for a security system for their home or business.SoniaCost Plus Nutrition

Our shop uses ADT for our security needs and we have been happy with the services and products. Our monthly fee is affordable and we get monitored service. Jennifer Hablitz is our rep and she has always been great and listens to our needs. We have even signed up with them for our home. I highly recommend using ADT for quality, reasonable service that you can rely on.

Mr Williams was very professional and helpful during this process. I will definitely recommend him to family and friends in the area. He took his time to make sure he answered all my questions and had a full understanding of the service I will be getting.

Kip Macintire was very professional and explained our options in great detail. I was pleased to know how much Kip was willing to go to satisfy my alarm needs. If I could give more than 5 stars I would.

Recently switched to another security provider and called ADT to cancel my service after 15 years. I spoke to an agent in customer service and made it very clear I wanted to cancel my service. She verified my info and then transferred me to account services. In the process of being transferred, she told account services I was calling in to see about lowering my rate. To be clear, I NEVER said that. I immediately knew the con was on.I was transferred to Ian in account services who became very confrontational with me as soon as I told him I was trying to cancel my account. He essentially held me hostage on the phone and tried to grill me over why I was leaving ADT. I told him I didnt owe him an explanation and just wanted to cancel my account. The level of arrogance that ensued from this point forward was mind blowing. He put me on hold no less than three times and came back each time attempting to find out why I wanted to cancel. He was beyond disrespectful, and when I told him I was at work and needed to wrap things up, he replied Im at work too.Words cant convey how confrontational and arrogant this guy was. Hands down the worst customer experience Ive ever had. It would appear ADT is feeling the heat from the other internet based security companies. As such, it looks like theyve gone into desperation mode. If their game plan is to shame customers into staying, they need to devise another tactic. I cant run away from these guys fast enough. Shame on them. Stay far, far away.

Jake was great and very helpful when it came to choosing the best setup for our home. He was very quick to respond to questions and helped us stay within our budget. I highly recommend Jake and ADT.

Maria was extremely helpful and knowledgeable. She was able to answer all of my questions. I had been shopping around for a new security service and I’m very happy with my decision to go with ADT. Thank you Maria.

Technician went above and beyond to assure satisfaction.

Do not trust this company. They tell you that you are buying the equipment, but when we wanted to transfer to another location, they wanted to charge another $600 to buy another set of equipment. In addition, they said I needed to sign another 3 year contract. The real clue was that they send you a salesperson to meet, not a technician. Please be aware of their tactics, you will not realize that they are lying and exploiting you until you want to transfer services. There are other alarm companies to choose from, please dont be fooled by ADT and their tactics.

I have been with ADT for several years now and Ive recently had my second system installed. Ive continued service with then because of there quality of product as well as there customer service. Ive worked with Mathew Masten (Jake), both times Ive had a product installed and hes taken great care of me. My schedule doesnt work well for installations but he made sure it was taken care of and even paid a personal visit with the installation to ensure everything was to my liking. Great company and service, they are definitely the way to go!

Kip McEntire with ADT is great. He provided good advice and information for our new alarm. Hes very knowledgeable and is looking to help you decide which alarm package works for your home. Great follow up skills and is ready to help you when your ready.

We got ADT service for our business and Maria was above and beyond with her service!!! All our questions were answered she was really attentive and professional. Plus she gave us options in what we need and how we can get the most of it. You can’t go wrong with her!!!

Jennifer cared when I called to tell her that my new “Ring Doorbell” was functioning below expectations. The next day, Miguel was at our home and troubleshooting everything until we had it up and running at a high quality level! I trust ADT to help make sure that our system is working everyday to keep our home safe.

Everything is perfect 👌

Marvin was very thorough and knowledgeable! He explained the products and made suggestions demonstrating the use and scenarios of device uses. I highly recommend him as your ADT representative!

We are very happy with our new ADT setup. Kip McEntire was very detailed in explaining all of the options that ADT has to offer and we feel that our home is much more secure. Would recommend to family and friends.

Worked with Maria, she was very professional, able to list out all pricing. She kept in contact throughout sign up and was very patient with questions. Excellent customer service and would recommend.

Mr. David Johnson was not only considerate of our time, but he was genuinely thoughtful regarding our security needs. He worked with us to create a system that works in our budget, but doesnt skimp on safety. We are very pleased to be ADT customers!

Exceeded Expectations!Kip McEentire went above and beyond to find the best deal that worked with our budget.  His work ethic and honesty is above reproach and I would recommend him to my family and friends anytime.  In my opinion Kip deserves a rating of A+.

Kip McEntire came by to visit with me I am a long time ADT customer and wanted to upgrade a few things. Kip was very professional, helpful, and exceeded my expectations. I highly recommend ADT and Kip to anyone looking for honest customer service.

Jennifer was very friendly and tried in every way to accommodate our needs. I asked a lot of questions and she answered each one! She did an awesome job making adjustments when I got confused. She was wonderful!!

Awesome 😎 totally satisfied

Kip did a great job explaining all the options to me and making recommendations regarding a new alarm system. After speaking with him, Im more confident in the alarm system that Ill be purchasing. Thanks Kip!

They charge me a service fee when the technician went to my house and the phone operator did not mention this at all. Any service provided to fix a problem with equipment should be included with the monthly fee.

There is one star, but they do not deserve one star or any stars.This is the worst company that ever existed. I moved out of my home on 29 September 2-16. THE ADT rep, Darin Harwell, told me that he cancelled my account as of 5 October. They kept billing me (and calling me when the new owners set off the alarm) and as you can imagine, I kept calling Mr. Harwell and he kept telling me that he had taken care of it. I put up with it for months and even let them take $60 out of my account every month. In April I had had enough of them telling me that they had taken care of it and I blocked them from taking $ from my account and got refunded from January on (paid for three months that I did not live there). Since that time I have spent UNTOLD hours on the phone with ADT, explained it over and over, and had them tell me that I owe them money because the ADT REP did not have the authority to cancel my account. Every day I get at least one call from ADT and when I answer it, they try to explain every event of the last nine months that I ALREADY KNOW. I do not want them to explain what happened. I want them to fix it and STOP CALLING ME. I am NOT going to pay for an alarm system in a home that I sold on 29 September 2016. I am NOT going to listen to their explanations of how the ADT REP did not have the authority to cancel my account. I think that they need to stop bothering me and move on.

Thank you Jennifer Hablitz!!! You made my family and I extremely happy. Jennifer took the time to explain every level of security ADT has to offer. She reassured us she would be there every step of the way, and let us know she would be available even after we got installed.

Matthew Jake Masten has been servicing my account for over 7 years now. Every time hes on point, the service is always what I expect and we never have communication challenges. GO WITH ADT But most importantly if your in the SATX area ask to speak with Mathew JAKE Masten!!!

David was great very professional and understanding. I had lots of interruptions and David allowed me to take care of personal business until I could focus. Thank you David

Great prompt service and response to setting up our alarm system at home. The sales rep Dan Lopez was careful and attentive to our satisfaction in acquiring the new alarm system. Thanks very much!!!

David Ray helped me quote and then require until we built the perfect system for my house. Would recommend

Worst customer experience ever I returned my security cameras after 3 days and its been almost 1 month and still havent gotten my refund and now they pulled out the 2and payment for the security cameras and I called them to see whats going on they still havent processed my 1st return and denied my 2nd return.. horrible throwing the sign in the trash !!!!

Just wanted to say a personal Thank You to David J. for helping our family!!! You went above and beyond for us. We really appreciate your professionalism.

Excellent customer service. Jake was very responsive to questions and Ricky (technician) went above and beyond during the install. Would recommend to anyone looking for peace of mind.

Marvin was extremely knowledgeable & professional. Went above and beyond to explain to ensure I understood all of my options.

Read the contract very carefully. You can end up owing ADT thousands of dollars if you ever cancel because you had to move. I am currently a hostage to their contract that they only allowed me to read for one minute and made me sign. #ADThostage

Very professional and made the transition to the new home easy. We are very happy with their customer service.

Ronan was very helpful and informative of ADT services. He provided excellent customer service! Definitely recommend working with him.

They told me I was getting 1 month free and I wasnt going to be charged until next month then makes me sign a paper that apparently says in very TINY print that I will be charged 24 hours after installation. Tried to backpedal and say that I will be getting the 1 month credit in form of gift card through the mail. 3 weeks later and no gift card. I tried getting in contact with the agent that got me to sign up and no reply after I mention that if I can go ahead & cancel the service because as I was told I was also being given a free trial which I can cancel if I actually do not enjoy the service. Im sure ADT Security is nice for a lot of people but because of this Authorized Dealer aka Bulldog Security Service.. I will be telling everyone I know how terrible ADT is. Disputed the charge with my bank since it is not even my social security they used for the account.

Christian Toscano was our rep who came to our home. Very courteous and professional. Explained things well and we are very excited to be new ADT customers!

Worst security company. If you have to sell your house they still want their money. I will never have them as a security company ever again.

Jose CadenaADT TechnicianTech #: 120045Account #: *****4869Job ID: *****4127Mr. Cadena was polite and courteous. He recognized the problem immediately and solved it easily. He answered my questions about some obsolete equipment that had been left in my house after earlier hardware upgrades.I am very grateful to ADT as a company, and to Mr. Cadena personally, for the easy resolution of my security system issue.William PattersonSan Antonio