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Builder Systems Group (BSG)
12702 Cimarron Path, San Antonio, TX 78249, United States
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Builder Systems Group (BSG)
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La
Review №1

Wow! Mark was truly awesome! He explained everything really well to where we could understand.He was super friendly, courteous, and extremely professional. He is extremely knowledgeable about what he does and really seems to enjoy the work he does. We appreciate all that he did and how he respectfully answered the many questions we had. I would highly recommend him and the work he did.Thank you Mark for all you did!

Do
Review №2

Great job by Rey and Luis in putting up my tv, tv mount and tv kit! Would use BSG again. Very professional and quick.

Jo
Review №3

Sam and Rey did an amazing job at our office. 10/10 they knew what they were doing communicated and kept everything nice and clean. 1000% satisfied! Thank you!

Ch
Review №4

Juan was very thorough and skillful. What an amazing experience setting up my security system with someone who is able to answer all the questions I have. Thank you so much.

Da
Review №5

Carlos Burrell did a fantastic job installing several Ethernet ports and mesh network. He stayed longer than the time required because I was having issues with AT&T I had to end up rescheduling to complete the set up. Very friendly and gets the job done! Thank you Carlos!

Pe
Review №6

Mark was awesome. Stayed late and got the job done right. We really appreciate his diligent service.

Ma
Review №7

Carlos Borrell was fantastic. He was extremely professional and explained everything about all the systems we purchased. I could not have asked for better service

Kr
Review №8

Just had an alarm system, smart locks/garage opener, & video doorbell installed by BSG today. Carlos did a great job! He was very thorough and answered all my questions. He really went above and beyond. I would definitely recommend them for all of your security and smart home needs!

Ha
Review №9

Mark was AMAZING! He helped install new equipment, serviced my system and updated our apps to make sure I had every feature available working at its best for me and my family. Thank you for taking the time to make sure everything was working properly and making us feel safe!Harmony

ku
Review №10

Ray and Luis were top notch professionals and showed me how to operate the components that they installed, including some other tips for using the equipment! Would definitely use them again!

ma
Review №11

Juan T. Was just here at the house and set everything up. He was super friendly and accommodating to all of our questions. He even waited to make sure my wife was able to connect to her work computer. Super great service!

Ma
Review №12

Mark was very knowledgeable and even when we hit a snag he continued to work through the night to complete the job. I am very satisfied with my install and would recommend mark and BSG to others!! Thankyou guys!!!

Mo
Review №13

Our service tech Mark was awesome! Mark was very professional and provided an excellent level of customer service. His knowledge on our system and his recommendations for cameras was very informative and helpful. We greatly appreciate his expertise and willingness to provide us a level of customer service that is difficult to find! Great asset to BSG!!Thank you so much!! - Happy Customers!

Ve
Review №14

Great service very informative Mike Rivera answered all are questions and to took the time to explain what he was doing thank you for great service

TJ
Review №15

Carlos Borrell was great, he took his time with the job. He was patient and took time explain everything and was very through.

Pa
Review №16

Mr. Borrell was excellent to work with. He is very knowledgeable and answered all my questions. He took time to walk me through all the applications and was very patient with my “technology weakness”. Mr. Borrell is a professional in every sense of the word!

Tr
Review №17

The guys did a great job today. They were there for pretty much the entire day setting up TVs and media room equipment. They were very patient and hard working and I was happy with the service. Ray especially was very personable and explained a lot of the process with me. Very professional and great service.

Ay
Review №18

Carlos Borrell was very friendly and helpful during the installation of my home security system. He also answered all my questions and showed me how the entire system that was configured worked in my home.

Sh
Review №19

Sam and Rey did a great job on the install of my home theater system. They were on time, knocked out the job quick and cleaned up before they left. They gave me great ideas on how to arrange the room for the best sound. I highly recommend them for an install!!

Je
Review №20

Mark,His exceptional workmanship and knowledge went above and beyond a service call. What I experience today will leave a lasting impression on my mind. Thank you very much Mark for sharing.

Do
Review №21

Mark came to our home today to repair a minor problem, but went above and beyond that issue and checked our whole system making changes and repairs we didn’t even know we needed! He was professional, courteous, and competent. He updated our app with latest changes and educated us on its use. Thanks, Mark! We enjoyed your visit and appreciate all your help!

Yo
Review №22

So happy with the service that Rey and Sam provided when mounting our TV today. They completed their work quickly, cleaned up the space and walked us through the final product. Extremely friendly and professional!! We will definitely do business with them again.

Sa
Review №23

Our service tech Mark was awesome! Mark was very professional and provided an excellent level of customer service. We greatly appreciate his expertise and willingness to provide us a level of customer service that is difficult to find! Great asset to BSG!!Thank you so much for your help!! - Happy Customers!

MI
Review №24

Mark did an awesome job. He updated the system and add new features on the system.

Jo
Review №25

Sam and Rey of BSG just hung 4 large TVs for us, and connected the largest to an A/V receiver with a 5.1 + outside speaker system. They got us completely up and running with expert efficiency in no time at all. Most highly recommend them to set up any home theater or entertainment system!

Si
Review №26

Mr. Burrell did a great job installing all of my cameras, he was fast, and explain how everything worked, great job and thank you

Th
Review №27

Carlos Borrell was our tech and I wanted to leave this review because he goes beyond the normal duties! I highly recommend BSG and please ask for Carlos he is extremely knowledgable and professional.

Ba
Review №28

Carlos Borrell was great. He came and took care of my install at the last minute. Prompt and friendly and guided me in the install.

Di
Review №29

Brandon did an outstanding job and explained everything. No question went unanswered. He spent some extra time to get my printer to work. After having moved all the files had to be changed. He is an awesome guy.

Mi
Review №30

Carlos B did a great job installing my Doorbell and updating my security system. He was very professional & explanatory when I had questions regarding my system. He worked fast & efficient and would use him again any day. Thanks Carlos!

Ha
Review №31

Mark came out and did a great job setting up my system

Da
Review №32

Mark came out early and corrected my issue quickly and effectively.

De
Review №33

Carlos Borello visited my home today, he was very knowledgeable and polite. He made sure to explain every device he setup throughly so I am confident in the work he completed. I would definitely recommend him to friends and family.

re
Review №34

Mark Ramirez visited my home today, he was very knowledgeable and polite. He made sure to explain every device throughly so I am confident in the work he completed. I would definitely recommend him to friends and family.

Ph
Review №35

I had a window contact producing false alarms. Thought I knew which window was the culprit. Mark R arrived at the house on time and ready to solve the issue. Mark R systematically and thoroughly checked all the window contacts. He discovered the actual faulty window (it wasn’t the one I thought). Mark’s efforts showed I had multiple windows in multiple rooms on the same zone. Mark, without being asked, offered to split the zone so that future notifications will be more specific and accurate. Replacing a faulty contact switch turned into a little bit more, but Mark R quickly and efficiently completed the tasks, answered any and all questions, and ensured the system was fully operational. Mark was courteous, professional, personable, and provided excellent customer service. BSG responds promptly and fixes the issues, and Mark R is an excellent ambassador for BSG.

Ka
Review №36

Sam and Ray installed several wall-mounted televisions at our new house. They were fast, courteous, efficient and friendly. We could not be more pleased with their service. Great job!Kathy & Tony

Ph
Review №37

Our technician, Rey, was the absolute best person BSG could have sent out. He took the time to ensure that our cameras captured the entire property and this meant about 50 trips up and down the ladder to check his work. I am so happy with our system and with Rey. Definitely ask if they can send Rey out for your job!

Sa
Review №38

Wonderful experience! Ray and Sam took their time to help me understand the new system. Everything worked great and I am very happy with our new system !

Bu
Review №39

We had two installers for the different projects.Alarm and WiFi - Mike was knowledgeable and courteous through install/activation process. He made sure my questions were answered and I had exactly what I needed. Highly recommend!Control 4, speaker system and TV installs- Abel was phenomenal during the install and patient while he taught me how to use system. He answered all my questions and ensured I was set prior to leaving. Very professional and courteous.

Ia
Review №40

Carlos Borell did an awesome job transferring my system from one house to another. He was even able to add additional services that I requested without any issues. Will definitely request him specifically for any future services!

Ri
Review №41

Mr. Burrell was very professional and thorough. His energy and enthusiasm about the system helped a lot with keeping me engaged into the installation process. Would recommend him 10/10 times

E
Review №42

Mike R just left our house and he was great. He was very informative, and ended up helping us with additional items that we didnt even think about until he was about to leave. Mike was very friendly and was happy to help in any way possible. We hope that we dont have any reasons to call BSG again for servicing, but if we do, we would appreciate Mike doing the work.

Sh
Review №43

Mike met with me today and did a great job explaining the system and the cameras. I highly recommend BSG and I would use them again. Mike did an EXCELLENT job!

Jo
Review №44

Rey and Luis were punctual, knowledgeable, and fast. Thank you guys from BSG for fixing my doorbell issue.

Fr
Review №45

Mark was absolutely awesome! He provided thorough explanations of the security system and made outstanding recommendations for placement of cameras. Additionally, he was efficient and professional in demonstrating the system post-installation. Highly recommended.

An
Review №46

Excellent service, and they provided some great tips for enhancing our network in the future. Had 2 flat panel TV’s mounted, one which was mounted on ceramic tile were I definitely need their professionalism to get the install done properly and they delivered!

So
Review №47

Mr. BORRELL worked diligently to upgrade our alarm system. He is highly skilled and knowledgeable in his trade. He is friendly and was very helpful in explaining the alarm system.

El
Review №48

Carlos Borrell was AWESOME! He came right in and fixed our ‘problem’ when we lost power. He was extremely knowledgeable and very personable throughout the entire time that he was in our home. We will definitely request him if we have any other problems. Thank you, Carlos!

Ju
Review №49

Carlos Borrell was my alarm install tech. He did an excellent job. Very professional and knowledgeable. He made sure I was satisfied with everything and answered any questions I had. Cleaned up after himself and the install was done to perfection.

Si
Review №50

Mark came out and did Alarm and Cameras in our office, weve had him here before and has provided us with great service. Great work. Great attitude.

Da
Review №51

Mark from BSG came out to the house and got my entire system setup and reviewed/explained everything with me. He even changed some settings at my request. If you can request a technician I would highly recommend asking for Mark R by name. You wont be disappointed.

Wi
Review №52

Mark was our installer and did an outstanding job, not only did he show up early he was professionally with the explanation of the whole process. Everything was completed Mark cleaned up any messes and provided what everyone wants which is great customer service.

Ma
Review №53

Had my system installed by Carlos Borrell was really great and professional. Went thru all the features available by the system. Highly recommend 😊

De
Review №54

Carlos Borrell was a great technician. Polite. Worked hard and fast. Got us up and running. A true 6 star

Fi
Review №55

Rey did a great job on fixing our ring doorbell . Very professional and curtious. Knows what hes doing. Very impressed.

Ho
Review №56

Mike was great! Work was top-notch! he was also very helpful and a true professional.

Pa
Review №57

Mark came to perform work on my system , he did an excellent job. We really appreciate him done an excellent for us.

Mo
Review №58

Mark set up the security system in our home. He was very polite, professional, and knowledgeable. Highly recommend!

Na
Review №59

Super happy with my BSG equipment and the service we received.Carlos Borrell was very professional and knowledgeable of all products we had set up in the house. He answered all my questions and made it very easy on how to work the products.Thank you, Carlos!

Ju
Review №60

Great service! Mike did a fantastic job making sure the system was working properly and also that I understood everything about how the system worked and how to use it! Definitely recommend them to any looking for a home security system!

Jo
Review №61

Carlos Borrell came to install my system, was very courteous and knowledgeable about the system and helped me set it up in a way that works best for my family. He also noticed and fixed an oversight from the internet installer that came out last week. Thank you!

Be
Review №62

Mark came to my house and helped me. It was tremendous. He showed me how to properly use my system and I am now comfortable with it. He really did an awesome job.

Tr
Review №63

My man Mark did hooked me and family up real nice today!! Very professional and personable! I highly recommend this man get a raise or extra days of vacation!! Solid work!!

Ta
Review №64

Carlos B. was very knowledgeable, friendly, and resolved the problem I had with my system very quickly. If you have any problems with your alarm system Carlos B will get it resolved very quickly and he was also very professional. If I have any problems with my system the only tech I want BSG to send to my resident would be Carlos B. BSG has a customer for life. Thank you Carlos B.

Ta
Review №65

Carlos Barrello was an amazing technician !! He was early and communicated all the info well. He was down to earth and social , we even had a few laughs ! Carlos took the time to make sure we understood the system and even taught us a few new things . His customer service skills and relatability were on point ! I saved his number in my contacts so I can always ask for him if we have any issues moving forward ! It’s great to see such positivity and competence in this field .

Mo
Review №66

Mark came out and did an exceptional job. He came out troubleshooted the problem. Once he resolved that issue he went even further to assist in other areas. He was extremely knowledgeable and helpful. He displayed nothing but exemplary customer service!

Jo
Review №67

Mr. Borrell completed activating my smart home devices really fast, clean up after him self, very funny character, thanks Carlos

Ro
Review №68

Carlos Borrell installed my security today. He was very thorough and professional. Carlos explained the system and helped me understand the app as well as the pad on the wall.

Ki
Review №69

Carlos B. Did a great job with installing my alarm panel! Such a lively personality. Thanks again.

Da
Review №70

Carlos Borrell provided excellent service. He was efficient with the extra time I had requested and paid for. His knowledge was outstanding and he represented the company with excellence. Thank you Carlos for providing excellent customer service!

Ma
Review №71

Carlos Borrell at BSG was phenomenal. Aside from exceptional service he was very friendly, knowledgeable and courteous. I was absolutely recommend BSG great service, pricing and staff!

An
Review №72

Mark came out and did our alarm system. He was very pleasant and did an awesome job. He was very thorough with the instructions.

Ma
Review №73

Juan did a great job at installing our new system! He was very thorough in explaining the use of each component. He walked me through how to use the app as well. Definitely recommend for anyone who is interested in a user-friendly security system.

Mi
Review №74

Carlos Borrell ..Excellent an very thorough in working with customer. Job very well done.

Do
Review №75

Mr. Carlos Borrell was extremely knowledgeable and professional. He updated my security system to 5G and fixed a panel issue. He was customer focused and helped me with the app and very courteous. Thank you!

Re
Review №76

Carlos Borrell was very professional and answered all my questions. Very knowledgeable and did a great job!

Wi
Review №77

Getting set up with BSG was incredibly easy. After a quick set up over the phone, Carlos Borrell stopped by and set us up for every aspect within the home. He was incredibly professional and was able to walk me through each and every system we set up. I really appreciated everything he did to help support us. Thanks again! I would definitely recommend working with them in the future.

Le
Review №78

Mark came out to the house today and did an excellent job updating my alarm system. He was the BEST!!!!!

Jo
Review №79

Mr Borrell was extremely thorough through out the process. He is bilingual and was able to go through all equipment required for our home. We would strongly recommend Mr. Borrell to any one that needs assistance setting up their smart home. He took the time needed to explain to my wife and I.

Cl
Review №80

Carlos Borrell, is great and very knowledgeable and made sure that my family was very comfortable with the system and had no questions. Would recommend.

Ev
Review №81

Anthony and Mark did an amazing job. Professional, knowledgeable, and just good people. Great work and thanks for everything.

St
Review №82

Carlos Burrell and Enron Both technicians went above duty and ensured that we were happy with the product. They were also very respectful. Thank you guys

Ch
Review №83

After 4 years as a VIVINT customer, the move to BSG was a significant upgrade in capability and customer service. On two separate occasions, Mark has delivered new features (cameras and CCTV) onto my home security system with minimal disruption to my schedule. During my tenure with BSG, Ive had zero minutes of downtime on my security system. Im always a huge fan of small businesses that deliver quality!!!

ru
Review №84

BSG did a great job with my challenging install..I needed to mount 5.1 surround sound speakers in my ceiling, that was a pain to reach and get too.. Mr. Reynier and his co worker looked at the project, provided me some suggestions, and better ways of positioning my speakers and then they too my vision and made it happen. They went above and beyond to ensure I was happy with the work. I highly recommend BSG for future installs. Thanks Reynier for the great install and customer service.

Ja
Review №85

Carlos Borrell and Juan Torres are the absolute best! Premium customer service and exceptional professionalism. No doubt the best in the business. Give them both a raise!

As
Review №86

Mark was awesome! He stayed late to ensure the system was fully functional and i understood how the app works before leaving.

Lo
Review №87

Carlos Borrell was the best tech i had ever had, thanks for protecting our home Mr Borrell.

Ry
Review №88

Mark came and set up our security system for our new home and did a fantastic job. I would highly recommend BSG and 5- stars for Mark!

De
Review №89

Mark was 5 star! Funny guy and did a great job! Thanks Mark!

Em
Review №90

Mike did a great job explaining the system and how it works. He cleaned up after himself. He was very kind and professional.

Ro
Review №91

Mr.Borrell did an excellent job with the installation of my security system. He was professional and created a positive customer experience complete with guidance about proper use and maintenance of the security system. Thank you Mr. Borrell for a job well done!

Va
Review №92

Mike Rivera was very thorough with instructions especially for someone like me that is technologically challenged.

Jo
Review №93

Mark was awesome. He did a great job and explained everything thoroughly

Je
Review №94

Carlos Borrell come over to my house to fix my locksVery professional explained step by step his work, my preferred tech …Great company !!

Gi
Review №95

Our service tech, make that Super Tech Mark was prompt, got right to work, accurately determined a course of action and fixed all cameras. He also showed me more about my system than I ever have learned in the 5 years Ive had it. Very much an expert as well as competant teacher. His comedic talents also did not go without notice. superb all the way around. Even my dogs liked him.

Za
Review №96

I’ve been working with a rep named Stephanie and she has made moving into a new home so much easier than it should be. Her quick responses and attentiveness to my issues at hand were impeccable. I highly recommend using her if possible for any applications for your home. Thank you so much and for all your hard work from the Serna Family. ❤️

Ji
Review №97

I want to give a huge shoutout to Rob and Anthony for such amazing teamwork. I literally have so much confidence in BSG because these guys got the job done. Rob understood my needs and provided excellent service and options. Anthony made sure everything was taken care and I am truly grateful for them . Highly highly recommend BSG. You need 110% trust in your security company . This company exceeds !

pa
Review №98

Hey Mark came out and did the great job….😎

Be
Review №99

Carlos Borrell was professional and informative! Made the process very easy. Hats off to you Carlos! Thank YOU!

An
Review №100

Carlos Borrell was great. He spent a lot of time during a complex system for me. Highly recommend!

Information
58 Photos
100 Comments
4.6 Rating
  • Address:12702 Cimarron Path, San Antonio, TX 78249, United States
  • Site:https://www.bsgtexas.com/
  • Phone:+1 210-877-1222
Categories
  • Security system supplier
  • Burglar alarm store
  • Fire alarm supplier
  • Home theater store
  • Security service
  • Security system installer
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
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