We have been purchasing all of our major appliances from Appliance Factory for over ten years. We have always had a pleasant experience with the sales people - not pushy, give recommendations based on customer feedback and industry standards, and super friendly and helpful. The appliances that they have recommended to us have all been great purchases, being that of high quality and lasting for longer than expected. We have only had to return one item and had no issues with returning it and getting a replacement. The delivery of the product is always on time, efficient, and thorough. The delivery people are courteous, friendly, and answer all of our questions. They take time to make sure the appliance is working and then show us how to operate it. They are our go-to store for all of our appliances.