Appliance Factory
6314 S College Ave #1, Fort Collins, CO 80525, United States

Review №1

We have been purchasing all of our major appliances from Appliance Factory for over ten years. We have always had a pleasant experience with the sales people - not pushy, give recommendations based on customer feedback and industry standards, and super friendly and helpful. The appliances that they have recommended to us have all been great purchases, being that of high quality and lasting for longer than expected. We have only had to return one item and had no issues with returning it and getting a replacement. The delivery of the product is always on time, efficient, and thorough. The delivery people are courteous, friendly, and answer all of our questions. They take time to make sure the appliance is working and then show us how to operate it. They are our go-to store for all of our appliances.

Review №2

We had the pleasure of working with John Alberts while searching for a new washer and dryer! John was extremely helpful, friendly, and knowledgeable. He helped us find exactly what we were looking for, while staying within our budget and keeping out needs in mind. He also taught us a lot about machine maintenance to ensure that we get the most life out of our equipment. We couldnt be happier with our experience and highly recommend working with John.

Review №3

The delivery team did an outstanding job of removing old appliances and installing new washer, dryer and range. They are efficient, communicated well, and were so polite. Customer service was exceptional! We love our new appliances! Thank you!!

Review №4

Great on sales, horrible on getting your appliance. We purchased 3 weeks ago and first delivery had a damaged appliance. Second delivery had different damage. The scheduling is horrible. All managers take off on Wednesdays and nobody else can help. The Presidents hotline isnt hooked up to anything. Im really sure this company buys previously used or discontinued products and resales them. Once the sale is made...there is no way you can speak to anyone other than another sales person. They dont coordinate with you for delivery. I took time off to ensure Id be here and nobody showed up and no number to call. Didnt matter as it turned out...the product was damaged....Stay away and look at another appliance dealer.

Review №5

We highly recommend the Appliance Factory in Fort Collins. We had Hayley Martin as our product specialist. She was was very knowledgable about the appliances and quickly found appliances wait times and what was in stock. We felt very confident about our purchase of our LG oven/range and our Bosch Dishwasher.We also had to change the deliver date due to an obligation that came up. When we called the store, it was easy to change the delivery date and the change was done correctly.The delivery and install was much better than the other experiences we have had with appliance retailers in the area. They were professional, treated our purchase with care, installed the oven to match our counter height, ensured our range was in working order, and made sure we had any questions before they left. It was phenomenal!Thanks for having a wonderful selection of appliances and providing an amazing experience during all parts of the purchase.

Review №6

They sent me a 30 min arrival time, and then a 10 min one. Got there opened up my doors for them and they got them hooked up, leveled and pointed out a leak to me thats on my end that should be addressed in a very timely manner. Very professional. Would recommend.

Review №7

Great team at the store . The delivery people were professional and set up our bed in record time. We will be back to the store for anything else we need. Thank you!

Review №8

We just replaced all of our large kitchen appliances as part of our kitchen remodel. We looked around a little at Home Depot and Lowes, but knew from a prior experience at Appliance Factory from replacing our washer and dryer where we were likely to purchase. Alonzo Lopez was very helpful in recommending the right units and arranged the installs around our busy schedules. The installers did an excellent job, were very friendly and professional. Our dishwasher unfortunately arrived damaged in the box and Alonzo quickly arranged for a replacement delivery and install. Fair prices and great service! We couldnt ask for a better experience all around!

Review №9

Bought a used washer and dryer. Both were delivered on time. Dryer was DOA and was put back on the truck. Went back to the Loveland store and they had no suitable replacement. Store guy said he’d work with the warehouse to get something delivered on Saturday. Texted us pictures of a newer/more expensive dryer. We said yes. Delivered on Saturday as promised, on-time.Also, washer was missing the liquid detergent cup. Will contact store and see about a replacement.

Review №10

Got a good price on a very nice washer and dryer and I highly recommend that you pay for the delivery it was on time, professional and your back wont hurt at all!

Review №11

Prices were good - customer service was great- more specifically Alonzo was wonderful with the follow up. Always calling to give updates on projected delivery times and very personable also (never felt pressure to purchase anything) Would definitely go there again for all my appliance and mattress needs ! Thank you

Review №12

After my fridge went out a couple of weeks ago, my wife and I didnt have much of a choice but to get a new one. Lowes and Home Depot were very unprofessional. Hayley, however, at Appliance Factory in Fort Collins, found us exactly what we needed. Our new fridge runs great and we are very pleased with the Appliance Factory experience! :)

Review №13

We found Eric to be extremely helpful in getting a replacement dryer. He provided some options after he asked questions to find out what we really needed.Thank you Eric.

Review №14

Awesome customer service. Eric was helpful very knowledgeable and a great job all the around. Thank you

Review №15

Doug was very helpful in finding a bed for my son. The store has a very nice selection in all price ranges. Thanks again for the help Doug.

Review №16

Alonzo Lopez did a great job. Would definitely go back to purchase my appliances.

Review №17

This store has many options for any shopper. They staff is friendly, knowledgeable, and very helpful. They are honest which is great when it comes to customer service. I definitely recommend this store for your appliance and mattress needs.

Review №18

I really enjoy my new bed. It also arrived very quickly. Thank you Doug for helping choose it.

Review №19

I love my new dryer and want to say that Casey went above and beyondin getting me one I could afford VERY quickly. Then she took care of my rebate when I was unable to scan the invoice...and she did it without my asking. My next appliance will come from Appliance Factory.

Review №20

Super helpful and knowlegible staff, lots of great products. Bought a new range from them and it was very easy

Review №21

Appliance Factory was recomende by AMC Stone and Cabinets. These guys have everything we needed in stock. Fast delivery and set up. Thank you Eric for helping us.

Review №22

Definitely a sleezy salesman vibe (in appliances) and not clear signage or prices. Would not buy from here because nothing is labeled. Only reason it gets 2 stars it they have a warehouse in Thornton so some things are in stock that are out elsewhere.

Review №23

Fast and friendly service!! Robin was helpful and explained everything in ways we could understand. Highly recommend shopping here!

Review №24

John helped us get a new washer and dryer super quickly and was very knowledgeable. He gave us great customer service!

Review №25

John was friendly, knowledgeable and easy to work with. We did not feel pressured or overwhelmed. Great, enjoyable experience. Thank you John :)

Review №26

Customer service was amazing, no pushy sales people.Not many options for white top freezer 20 cubic foot available.

Review №27

Alonzo Lopez was professional and helpful. He spent time answering questions and provided detailed information. Encouraged us to go and discuss before purchasing. Lots of information, low pressure.

Review №28

The prices of the appliances were actually really good and the sells person very nice and helpful. But thats when things went downhill the install tech broke a water valve under the sink. I had water run onto my heater in the basement and I was without water for 3 days. When I had to call my own plumber how to fix the leak. My dishwasher took three weeks to install and three different install techs to get it done I had to call multiple people to keep stuff moving and make sure I got my service. Over all they got it done but was not a good experience and I felt I had to call to not get over looked. If I was rating this on price and the sells person alone I would have gladly gave them 5 stars but sadly I cant

Review №29

Great service! Very friendly and helpful staff.

Review №30

The staff is very friendly and knowledgeable. I worked with David at the Fort Collins location where I recently bought a Frigidaire kitchen appliance package. He made sure that I got the best deal. I had the appliances delivered and the delivery staff were quick and unboxed all my items before bringing them up several flights of stairs to my unit. There was no damage to any of the items upon delivery.

Review №31

Great help and support. Answered all of our questions. Robin was great, he went above and beyond to find what we needed.

Review №32

Alonzo is awesome! I told him what I was looking for, and within 10 minutes I knew what I was going to purchase. He didnt show me more options than I needed, and he didnt push me to exceed my budget. He was super friendly and I will definitely be back for my next appliance!

Review №33

Kiarra was extremely knowledgeable and professional and got us the best deal possible on our new washer and dryer set.

Review №34

Kiarra was really helpful and quickly got me the mattress I needed in my tiny SUV!

Review №35

I have purchased several household appliances with good success. The products have been great and the prices are very reasonable.

Review №36

Nice Beds And Appliances At Good Price.

Review №37

We decided it was time to replace the builder grade dishwasher that came with the new house. I was very sure of which brand I wanted, and Eric confirmed my research. So we agreed Bosch was best for us, however due to the pandemic and popularity the model I wanted wasnt available and an ETA was challenging to lock down.. so I asked Eric to keep an eye out for us for them to return. Erics genuine concern and knowledge made it an easy decision not to shop around and wait patiently. He contacted me about 3 days later as they had received a small shipment of the model above what I had requested. He let me know the feature differences and had already secured one for me while we considered the price. We were able to come down and pick it up that weekend.This is our second experience with Eric and he has been nothing but fantastic.

Review №38

Robin was very helpful game me a great deal would highly recommend coming to Appliance Factory

Review №39

Alonzo was very great, made our transaction very easy and smooth! Thank you, Alonzo!

Review №40

Robin was so great to work with, helped us get all our appliances for our new home!

Review №41

The sales people were very nice and they had really good sales and you can get your appliances really quick

Review №42

Great experience! David was extremely knowledgeable and helpful. We are all set up with appliances for our new house and it only took 30 minutes. Highly recommend!

Review №43

Robin was extreme helpful with the purchase of several appliances for my daughters new build.

Review №44

Very friendly and helpful. Lots of appliances to choose from!

Review №45

Had a great experience working with Robin at Appliance Factory in Fort Collins! He helped us find a great deal on a washer and dryer for our new home.

Review №46

Always willing to go the extra mile! Highly recommend!

Review №47

Jarrett and Doug were so kind and knowledgeable and helpful! They made our experience quick and effortless.

Review №48

All in all we were in a pinch, we had been everywhere else in town. New, used we looked at it all. They had good prices and a descent amount in stock available within a couple days. The big stores delivery dates were 2 weeks out. The delivery crew was very good and careful with the new refrigerator.

Review №49

Needed a dishwasher part, in and out. Excellent sefvice!

Review №50

Great quality, deals, and customer service! Worked with Alonzo, who is very knowledgeable, will shoot straight with you, and works hard to get you the best deal!

Review №51

10min in and out and got exactly what I needed (new washer & dryer - high capacity, pedestal & wifi enabled)! Thought this errand was going to take me all day so I couldnt be happier!

Review №52

This place is absolutely amazing when it comes to customer service. Great prices, great selection and friendly staff. I will be coming here for all of my future appliance purchases. I came in looking for a stove and I didnt realize they have beds and I could save some money by buying a mattress with my new appliance! I walked out a happy customer and will recommend this store to all of my friends and co workers.

Review №53

John and David made a tedious task of picking out a washer with our two young children quick to the point. In and out the door quickly and answered all of our questions before the kids melted down.

Review №54

Problem has been solved thanks to management Doug and Casey-Also big thanks to Donald in return services-They deserve a raise for working with Samsung alone.

Review №55

We bought a used dryer from them. Got it home and it made a horrible noise and smell. Called and they said bring it back. They gave me an upgraded one cuz thats all they had. Dillon was very very nice! Will most definitely return and recommend them!!!!

Review №56

I have best experience with David he helped with all my appliance needs, I have purchased all new appliances, and recently was super helpful with my washer! Best experience ever dealing with stress of buying!

Review №57

Went in today to look for a Fridge, happy we were able to find one with Alonzo’s great help! And awesome customer service!

Review №58

I purchased a used refrigerator and a used washer and dryer from Appliance Factory in Fort Collins. Both were very reasonably priced, and Dillon was very helpful, even helping me find a gas dryer that was in stock at their Longmont store. I recommend them without hesitation.

Review №59

Rob helped my mom and I at the Fort Collins location, found us exactly what we came in for and was friendly and managed our deal in a timely manor! Highly recommend Appliance Factory!

Review №60

A great group of people that are very knowledgeable. Robin was very helpful.

Review №61

Had a pleasant experience here. Friendly staff and no high pressure sales. David found exactly what mattresses my wife was looking for at very reasonable prices. Very decent selection. Recommend and will return.

Review №62

David is awesome and helped us get our new house all set up with a washer/dryer and refrigerator!

Review №63

We had a great experience with Appliance Factory! David really helped us out and made the purchase and delivery process easy. They have a nice selection of appliances and are friendly and easy to work with.

Review №64

Quick friendly service, had the items I wanted in stock. John was fantastic! :)

Review №65

Josie was really helpful and helped me find a great deal on a new washer/dryer set!

Review №66

Robin was so helpful and knowledgeable when helping us pick our new range and dishwasher. We was quick to find availability and coach us to pick the perfect one. I cannot wait to use my new Samsung range with a air fryer built in!!! Thank you!

Review №67

I have found their prices better than anybody else. And if you dont mind something thats got a dent you can get it quite a bit less. In the past few years I bought a dishwasher, a washer and dryer. I just ordered a refrigerator and stove. On the refridgerator I paid $400 less than the competition. It really helps to shop around and I have always come back to Appliance Factory.

Review №68

David helped us with a dishwasher. Super friendly and knowledgeable. A lot of options. Great experience.

Review №69

Slightly delayed but well-deserved kudos to Robin Juszak, who set me up with an LG WHM3600HWA washer when my Samsung died last month. Knowledgeable, friendly and helpful - thanks!

Review №70

Great service. John was very helpful and knowledgeable.

Review №71

They have what you need..been there 4 times for random dryer parts.. never left empty handed

Review №72

I just purchased a kitchen appliances from Rob. Super helpful and got us the best deal possible.!!!

Review №73

John was courteous and efficient in helping us choose the right dishwasher model for my mom. Dishwasher was in stock and fairly easy to install ourselves.

Review №74

Great prices for the appliances we wanted, and it was in stock. Thanks to Robin for all the help.

Review №75

This place has a small selection but are able the check warehouses and other stores for what your looking for. The people seem very knowledgeable on the appliances they carry. I have purchased from them and have been happy initially with my purchase but struggled getting good service after the sale.

Review №76

We always have great service and prices! Have bought refrigerators, dishwashers and even a mattress! Josie was fantastic!

Review №77

Alonzo helped me with my purchase...super helpful, great guy....ask for Alonzo.

Review №78

David was knowledgeable and friendly. He took the time to explain things and look things up about the specifications of each appliance. He was patient with our questions.

Review №79

Great place for used appliances for rental properties. Good prices and service. Been using them for more than 15 years.

Review №80

Helpful staff! Efficient. Good on hand supply both appliances new and used and great on hand supply of universal parts. Reasonably priced.

Review №81

Back of house guy with the affordable used appliances is the dude.

Review №82

Bought a fridge from Robin at appliance factory - great service and everything was explained to us very well. They even offer delivery and hookup with very little service charge! Highly recommended.

Review №83

David was really helpful with our purchase of a washer and dryer very friendly and at a great price!

Review №84

Terrible Customer Service.Bought a Whirlpool fridge new for over 3,000. Worked for exactly 8 days, I called for help and was advised there was nothing they could do. However, they would be happy to sell me a used fridge to use while I get the 1st one fixed! No thanks! - Their response is - we are trying to get you a part (which is backordered with no timeline) - Meanwhile, my food is in coolers out on the deck and Im out $3,000!

Review №85

Doug was great to work with and their prices are the best in town. The experience was night and day from lowes when we went to compare prices. The selection is great as well, much more high end appliances than lowes or hd. When our washer and dryer go out we will be back to support them!

Review №86

John was super helpful while we were shopping for a replacement refrigerator. Great service, and good price too.

Review №87

The prices are much more affordable that Lowe’s it Home Depot. I love the out of box option for cheaper appliances with small cosmetic issues such as scratches or dents. Highly recommend checking them out before diving into a full price washer dryer elsewhere!

Review №88

Bought a brand new refrigerator with them and found a blemish after delivery. Asked if they could help me in any way possible and was told that it wasn’t my refrigerator and I was lucky to get it early. I called whirlpool to see if they would help with the repair, but no luck. It turns out if you buy a brand new appliance from Appliance Factory Outlet, the manufacturer will not warranty blemishes because it’s from an outlet store. I’m very dissatisfied with the response I received and will not be purchasing from them again.

Review №89

Went to the Appliance Factory in search of a new washer. Not only did we find a brand new Samsung washer at a reasonable price, but we actually had a wonderful experience with their product specialist Eric Carlson! He was very knowledgable, not pushy in his sales, and gave us various options to choose from to ensure all of our needs were met. Thank you all for the wonderful customer service!

Review №90

Alonso helped me find my range. Good service

Review №91

Great place to buy appliances at excellent prices, very helpful and friendly staff every time I visit there

Review №92

Robin in foco has been helping me out for last few times I came in to pick a washer and drying in a configuration I was looking for. Can’t complain this is the 2nd time I’ve bought stuff from this location alone and have bout about 3 other items from appliances factory. Always easy to work with and helpful

Review №93

Eric, found us a great dishwasher and we were able to pick up same day!

Review №94

Kiara was great

Review №95

Robin was great helped get us the kitchen package we wanted for the price we needed. Highly recommend Robin!

Review №96

The guy selling parts in the back was very helpful, he should be running that company by himself.

Review №97

We had a horrific experience with Best Buy and came here immediately after. Our 23-year-old washer had been dead for more than a week at this point. We were greeted promptly and treated patiently as we wandered through the washers and dryers. The salesperson was extremely helpful. We placed an order and the appliances were delivered the day after Christmas. They are both great and our experience with Appliance Factory was excellent. Would definitely buy here again.

Review №98

We have bought several appliances here in the last couple years (stove, washer and drier) and will keep coming back! We love the selection and prices, but the customer service is the best part! They go above and beyond.

Review №99

Great for special order parts on all brands. What home depot and lowers dont carry, appliance factory had on stock and got for me in minutes.

Review №100

Helpful staff and better prices than Home Depot or Lowes

20 Photos
4.8 Rating
  • Address:6314 S College Ave #1, Fort Collins, CO 80525, United States
  • Site:
  • Phone:+1 970-206-0640
  • Appliance store
  • Discount store
  • Kitchen supply store
  • Refrigerator store
  • Washer & dryer store
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:10AM–7PM
  • Friday:11AM–6PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Wheelchair accessible entrance:Yes
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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