Friendly and quick service. Went in for an international driving permit. Filled out a form, $20, and a colored photo.

Ive been a AAA member for many years and feel blessed to be so. This was the first visit to the Allen location and the staff was great. My wife and I had notary and insurance business to take care of which Sue and Marsha helped us with (very friendly and helpful) and to top off the visit we took passport pictures. Great location and great team.

Didnt know this office existed. Friendly crew, helped me to be in and out and wasnt pressured to purchase other services

Amazing insurance and service for the best price. My insurance is 31 dollars a month. Amazing. Cannot beat it.

I came here to get an International Driving Permit (IDP). I was happy with the customer service and service time. It took 5 mins to walk out with my IDP. They can take the passport photos for you if needed ($16 extra for a pair) which was handy. The forms are also available at the location. (Id recommend printing and filling out the forms before hand to save time.)

So friendly. Fast service. Great experience

Very helpful people

Great experience in the office as well on the phone, I cant say or emphasize enough how great of a feeling to know if my wife/family has a flat or needs a tow theyre taken care of fast and Friendly,,,, everyone should have AAA!!

Started policy one day, wasnt happy compared to previous policy with another agency so I cancelled very next day with AAA but they charged me$111. I didnt know it for a whole year when my credit rating went down due to a late payment. Im upset to say the least! Now I have to contact contact contact with my precious time to try and fix THEIR mistake!

Excellent service and staff.

Was locked out of my auto, called and told them I was in church and to text me. Was there in no time, even B 4 the preaching began.. lol. Thats the type of service I love, thanks AAA. Job well done!

Have carried AAA service off and on since 1971. Great service. I now carry my auto and renters insurance through them. Best value I have found.

AAA has so many benefits... It pays to check with them first...I had my passport pictures taken which cost me $18 and because Im a premier member at AAA I could have had them done for free... I went in to acquire my international drivers license and thought I would have to send it off but got it while I was standing there... Awesome awesome services highly recommend

Initially a little hesitant to switch from my prior insurance provider, as I had been with the same agent for over 10 years. But my decision has been rewarded with far more than lower premiums. My agent, Ms. Kelsey P., pays more attention to detail than just about anyone I’ve had the pleasure of dealing with. The entire Allen staff is wonderfully helpful, but I feel like the family has gained a close friend when it comes to Kelsey. No matter how minor the concern or what time of day or night, she never seems bothered by us or too busy to give us her undivided attention. I might add that I enjoy her balance of humor and professionalism as well! Hard to imagine anyone outperforming the AAA Allen staff!

Dry biscuit. Omelette was average. Grits not as good as Florida Another Broken Egg locations.

Great experience with the Allen location! I have been working with Kelsey who has been nothing short of responsive & informative. It’s been a very easy and preferable transation after using Geico for 3+ years. Kelsey helped me find the best insurance to fit my needs. I also recently moved and she was able to get me the coverage i needed for a very affordable rate and was able to process my move and have all the documentation i needed in the same day! 10/10 would recommend. I look forward to many years of service working with AAA and Kelsey!

Super friendly staff

This was my first experience with AAA and I regret that I ever opted AAA over Statefarm. It all started 15 days after my insurance start date. I received a mail saying my premium was reduced by around 300$ and in the same envelope there was another mail saying my insurance was cancelled. I was confused on what was true. I tried to reach my agent Kelsey but as usual she never picks up my call. After trying hard I was able to reach out to her. She confirmed my insurance was cancelled due to my driving history. I immediately went back to statefarm and they were happy to have me back. I was told by them that a refund check will be issued but it has been more than a month and I never received my check. I tried to reach Kelsey many number of times but she never picks up. I requested to cancel my AAA membership as I no longer need it because I dont have insurance from AAA but she didnt even respond to that. Still waiting for my check.

Very very very ...bad service of the manger Matthew Kinnon and Kelsey. Dont go to this branch, try some others. The way they always do is to give you a low premium, and then after several months, they will cancel ur policy because of your drving history. No replies through phone and emails all the time. And even worse fake my number on my policy.

Ive been a AAA Member for 17-years. As a single senior, I depend on the roadside service to give me peace of mind when Im on the road. I also have an insurance policy with AAA. Over the years, Ive also ordered city and state maps to help me with travel plans as well as to acclimate myself to new communities after a move. As a relatively new McKinney resident, I called the Allen office today to request that several Collin County street/city and state maps be mailed to me, a service Ive been accustomed to over these past 17 years as Ive relocated to five states. Imagine my surprise when I received a call from Sue who informed me that, ...we dont typically mail maps to members who live close to an office.We prefer they come in to pick them up. When I told her that I have been receiving maps in the mail for years, and that I am a senior who doesnt drive much, she didnt budge. We dont typically mail maps when a member lives nearby she repeated. Well, to whoever owns/manages the Allen office, I dont typically go online and post negative one-star reviews, but as a longtime paying customer, this complete lack of customer service has left a very poor taste in my mouth.

Loved the assistant and help from all the women in the Allen, Tx Office., All so kind and very helpful!

Great club. Been around for a long time

AAA Insurance gave me the highest quote out of the three other insurance companies that I contacted they were literally $1,200 higher than the insurance that I selected which was Liberty Mutual auto insurance shame on AAA

Most helpful staff

Convenient AAA.

Good

Discounts