I had a cracked windshield on my 2019 Envision. I called Pedro at Haggerty Buick for help. As with most things today, the windshield was not available and had to be special ordered. Pedro called me the day it arrived and scheduled the repair immediately. Then it came to payment with my insurance company, which included several hoops to jump through. Pedro managed the arrangements with ease and I drove the car home while he dealt with the insurance. I’d call that above and beyond the call of duty. But , that’s what I have become used to at Haggerty Buick. They bend over backwards to make my experience with them positive. Great dealership.

My husband and I have bought our last 3 cars from Haggerty Buick GMC. Overall I have a deep level of trust with this dealership - from Sales through Service. I recently purchased an Enclave Avenir, which was an in and out experience. There was zero sales pressure... and when I decided to buy, they gave me the best price possible on the vehicle and a great deal on my trade-in. They also found the best available financing rate. Im very happy with this dealership.

110% satisfied every time!The service department is top notch but more important, provides the best customer service experience around!The service writers remind me of family. They are no no none sense, don’t try to up sell you services / products you don’t need - like family; honest hardworking and do the service/ repair like your father or brother would do for you!!!Honestly - I don’t bring any of my cars anywhere else!

Pedro, service manager, is wonderful. Extremely helpful in everything. We had to have the car towed, leaving us with no car. He made sure the car was fixed in a timely manner and returned back to us in just a few hours. We were delighted with the service at Haggerty Buick/GMC in Villa Park.

I absolutely value great customer service and Dan Haggerty gave me just that! I was upset about my car being washed by the porters after I brought it in for service and had just paid for a hand wax the day prior. Dan sent me a 100.00 check to get my car rewaxed! Thanks Dan! I appreciate you.

Great experience. Bill was my salesman. I seen my used acadia on line, entered my info and bill called me within minutes. I told him , over the phone , my car had been totaled in an accident and i really was not in the mood to go to a bunch if dealers. I told bill what i wanted to pay for the acadia, no big deal if he couldnt do it. Next morning bill called and told me he could make it happen. When i got there bill had the truck ready for my test drive and was super personal. Yes, i got the deal i wanted and took it home that day. He understood my situation and got me in a great vehicle that i was able to afford. Its been a week and a half and bill has called twice to see how i like it. Ive never had a salesman call me after leaving with a used car. I would reccomend bill and haggerty to anyone. Keep up the good job guys ! Fyi , ive been a hyundai guy for 15 years. I love my gmc

Just returned a leased vehicle to their location. I couldn’t have been more impressed with how quickly they got me in and out. Danny was awesome and took care of everything so I didn’t have to stand around at another dealership. Might swing in next time I’m in the market for a new vehicle. I would recommend coming here if you are! Super professionals all around.

Great experience! I highly recommend Haggerty Buick GMC.

Our salesman Bill was amazing. He was very friendly and courteous. Very informative and helpful. We were in and out within 2 hours. The entire staff was above and beyond what we had expected.

The Service Manager Steve just a work horse! The mechanics are on strike and this Guy is changing oil and tires! I needed new tires and Steve handled it perfectly and to top it off threw me in a no hassle rental!!! You want top notch service and feel appreciated go see Steve!

Tim and Paul were very helpful, as always. Thanks to Chris for finding a better financing deal.

Setting up the appointment was easy. My car was taken care of as soon as I arrived. I had an oil change and tire rotation done, within an hour, I believe. Pedro G. was the person who took care of it all.

I made an appointment for an oil change on line. My appointment time and date was confirmed within minutes. A reminder email 48 hours before my appointment was sent. I arrived on time. The service agent was waiting for me when I arrived. I was instructed to fill out some forms and was escorted to the waiting area. Within 20 minutes my car was ready to be driven home with a special perk - a car wash! Great, friendly, competent service from start to finish. Thank you for taking care of me.

Experience at dealership was fine. However i am not happy that my brand new Enclave Avenir had to be brought in to have the front brake pads replaced because the wrong type of material was supposedly used which caused terrible noise whenever the brakes were applied. This started within two months of taking delivery of a brand new car. So my experience with this Buick is not good so far. I have owned 7 Buicks, including a 1961 LeSabre which I have had for many years, so this lapse in Quality Control is very disappointing.

Haggerty was very informative about the Buick Enclave. We agreed to a very competitive price. When we picked up our new car, they were very helpful explaining all the features. Haggerty was very concerned about our complete satisfaction with our purchase.

Great guys to work with. Always helpful! Their team is very knowledgeable and pays attention to every detail from the initial purchasing of my GMC Sierra Truck to the recent collision repair workThe entire Haggerty team is thorough and easy to work with. No matter what my question pertained too they were always willing to take the time to discuss my concerns and respond to questions.

Easiest car buying experience ever - dealer was honest, car was inside, warmed up when we got there and the price was fair.

Needed some repair work done through insurance for vandalism. Good communication, quick work, excellent quality. No complaints and I loved the text updates. They actually finished well ahead of the scheduled timeframe and made sure I was informed every step of the way.

I would be very ill-advised for anyone to purchase a used vehicle from this particular location. Its been a while but I think I need to put this out there. About five years ago I purchased a 2006 Buick Rendezvous from these people. The seller told me it was the best used car on the lot. I ended up spending almost $8,000 on this vehicle just within 48 hours to have the transmission starts slipping and them telling me that theres nothing wrong with the car. I myself will never purchase another vehicle from this dealership. Please be careful people

Well I only received an oil change but Steve the service manager squeezed me in despite the mechanics were on strike so I was very happy that he could he was very nice and helpful

Paul was great. we buy all our vehicles from them. highly recommend Haggerty Buick GMC Villa Park!

We had a great experience with Haggerty Buick. There was a snafu with the new car that was not the fault of the dealership. This was handled expeditiously with the service department and I took ownership of the Encore two days later.

This was the best experience weve had! After having a negative experience with a different dealer, we reached out to Paul at Haggerty and met 2 days later. We were in and out in less than 3 hours, and we got the exact car we wanted. There were no additional pressures to take on packages we did not want; now we did get the ones we wanted. We will be back to get all of our cars here; we have 3 girls that will be driving in the next 4-5 years! Thank you Paul and team!

My sales rep bob jones was awesome, knowledgeable, attentive, friendly. Felt like I knew him

Great experience! Came here because they had the exact vehicle we were looking for. Luckily for us the staff here was awesome too. Tim was our salesperson and he was super nice and informative. Would recommend this dealership to others.

My truck/sub wouldnt start,, I had to use a jump box to get it started,, made it your dealership,, my wife called ahead,, I was checked in quickly and on my way,, recived a call the next day,, advising me of my options for the immediate problems, and some coming up shortly,, I chose to adress them all right them,, great service

My family has been buying cars from this dealership for about 20 years. Everyone is very friendly and professional. My husband and I had a specific crossover picked out but after meeting with Paul and telling him our needs and wants, he found us an even better vehicle for our budget/value. We absolutely love our Terrain!!! Chris in finance is very transparent and you dont have to sit there and play games. They always go above and beyond my expectations and deliver great service and a vehicle you feel confident about.

Tim Butterly was amazing and very helpful! He helped me find the truck that I needed! Tim answered all my questions, guided me in the areas I was unfamiliar with (first time I bought a truck), was completely upfront and honest the whole way through the deal! I will 100% be recommending him and the entire staff at Haggerty to anyone in the market for a new car or truck!

Took car in because of engine light staying on and tire pressure light showing no pressure on one tire. Job was completed within 24 hours. I always complain about the price being to high but they were able to use a coupon to reduce my costs. I have recommended a neighbor to the dealership to purchase a new Buick because of the service afterward. Hopefully they will receive a great price so they will buy their new Buick at Haggerty

Id been searching for a particular vehicle when I came across Haggerty Buick GMC. I found what I wanted on their website and was immediately connected with Andrew Allen. He went above and beyond to help with everything I needed to know as I was 3 hours away from this dealership. When we finally were able to take the trip there he had the vehicle ready and cleaned for me to check it out. I would highly recommend this place and Andrew for he even reached out to me after the purchase to make sure everything was good and I was happy. Will definitely recommend this place to family and friends

Paul my salesmen was absolutely amazing, great cars, great deals and amazing service go buy a car from Paul!!!

No double talk! Love the service, hands down!I had the pleasure of working with Dan Haggerty himself, Chris and Jim. After receiving three different numbers from my original dealership... my heads was spinning with exhaustion and disgust! I was guided to my neighborhood Haggerty dealership by a friend who told me I could buy out my lease there on the spot.... so I did!! Couldn’t ask for a more pleasant experience! Easy peasy! In and out!!! I will definitely come back for a future purchases😊

Awful experience. Salesman doesnt care to return calls and has the nerve to ask the customer to call him back because hes too busy. Wasted hours in dealership with the promise of a preapproval only to find out that the salesman didnt care to take the time to look at the paperwork indicating that finance rate was substantially increased. Attempted to sell a car as new that had several thousands of miles on it.

Everyone was very nice and helpful. We would recommend this dealer to everyone.

Pedro was outstanding with my first experience at your dealership and showed me many aspects of my car the dealership didnt.

The Salesman was very knowledgeable. The whole Team at Haggerty was superb.

I pulled in with no appointment and was greeted by a friendly and very polite service writer. I explained my situation and Bill promptly got my Acadia in and took care of my service needs. My GMC was returned to me serviced, washed and all my personal settings were untouched. Within an hour of arriving at Haggerty Buick GMC in Villa Park Illinois I was back on the road and headed to my destination. I want to thank Bill Iversen and the Haggerty Service Department for my positive experience on that day.

Great, painless experience with a welcoming and helpful staff.

Ideal car buying experience. Tim was great to work with. He is far from your stereotypical car salesman...very low pressure and eager to help. He found the car I wanted in the color I wanted for the price I wanted. This is my 3rd new Buick Enclave- love this vehicle and I’ll be back to Haggerty for my 4th in a few years!

We have never had an easier, more pleasant experience leasing a vehicle. Bill and Dan made the entire process seamless. Thank you!

Everyone in the dealership is extremely nice from the cashier lady, to the finance guy and Paul is simply AMAZING. Even though it was after hours, Paul took his time and made sure that I was comfortable with my new car before I left. He even called me on his day off just to make sure everything was ok. I would never buy a car from anyone else but Paul. Thanks for the experience and I love my new Buick Envision Avenir.

Because the service is great they are on time all the time i go thanks

I just received my car back from getting the interior carpet replaced. Not only did they do a great job on the carpet but the entire car looks brand new. They cleaned the other interior (4 kids) and the outside. A+ job Haggerty GMC

Everything was done in a timely manner. Very pleased with the service, Great job.

I purchased a car from Hagerty and had no issues until I started to use their service department regularly. My car started to have issue with a harness in the shifter. I took it into be replaced and then had dont tell me my cooling fan was bad. This is without having any prior warning of a cooling issue. I got the cooling fan fixed elsewhere and have had no problems. However the harness which Hagerty replaced seemed to have an error again. I took it into Haggerty thinking it was a harness and I was told it was the shifter. I have them replace the shifter only to have my door locks stop working within one week of getting the car back. Maybe I have a lemon but this seems awfully suspicious that everything Ive replaced through Haggerty seems to be whats failing

Had a great experience with Matt, very helpful within the whole process.even helped me clean out old car and bring everything in new car.

Very friendly. They didnt rush us to make a bad decision on what car to buy. We test drove the car we wanted to buy. Everything went smoothly from start to finish.

Matt and Dan went the extra mile to find just the car we wanted. No high pressure tactics. Very pleasant to deal with.

The overall experience at Haggerty Buick GMC is top notch. The purchasing / leasing process is so smooth - starting with the sales team (Bill whose very knowledgable & personal), to Chris in Finance (very quick & efficient), and lastly to Dan who oversees the entire process (always tranparent & trustworthy).With the help & efforts of the entire Haggerty team, we were able to drive away in a beautiful car with a great deal.We’ll definitely be back!

I felt very well taken care of from start to finish. If youre in need of service, ask for Bill in the Service Department. Youll be in good hands.

Great service - labor is kinda high.

I have always received great service here.

As always the team at Haggerty is Top Shelf ! I am made to feel like I am part of their family ! Tim Butterly is awesome and Chris is a rock star ! I

I had a tire and rim issue. I was assisted by Nico the service tech amd I could not have been any happier. He communicated all of the information clearly, I was accommodated appropriately, and was satisfied when the car was repaired. I highly recommend Haggerty’s they stand by their products.

Worked with Jim Borchers who is quite knowledgeable. Jim worked with me to provide options for an Acadia lease and was very responsive. Jim made it easy to lease my third Acadia!

It was friendly and very helpful took awhile to find the vehicle not their fault not many made last year.

I appreciate the no-pressure sales approach. Due to poor weather our purchased was delayed by at least 30days. Bill stayed in touch and was ready to discuss options when we were ready to buy.

From start to finish, working with Dan Haggerty is so incredibly easy and efficient. We ended up with a beautiful new 2021 Denali (our 2nd one!). It came in earlier than expected, communication was flawless from Dan and then at pick-up, I was in and out in 30 minutes as everything was ready and organized with Tim on our paperwork and review of the vehicle and Chris on the finance team. The facility is so clean and everyone is beyond friendly and helpful. Job well done and I will always recommend them!

No better place. First class service, honest people, and great cars! Won’t go anywhere else but Haggerty Buick GMC in Villa Park!

Very friendly staff and sales people, clean facility, very accommodating, and non salesy!

I bring my Buick in for routine service regularly since 2012 and the service department is always extremely customer friendly.

Bill was great and prompt when I dropped my car off. He had a loaner ready for me and got my car in quickly to see the problem and had it repaired in a timely manner!

Wonderful customer service...worked with us on our needs and we drove off in a great car!

I hate car shopping..change gives me anxiety...Ive never met a nicer sales person who was genuinely helpful and patient. Paul rocks! I would recommend this place to any friend or family member. I love my new car. I feel like Paul listened and helped me out with a exactly what i needed.

Excellent repair and maintenanceservice and excellent customer service.

The service department was very busy, but I didnt feel rushed or hurried. The service writer was excellent. The work was completed as promised. When I retrieved the car it was washed and spotless! I highly recommend this dealership and service department!

My Experience with Haggerty Buick GMC was fantastic the workers there are so nice and kind and they have a lot of cars for you to choose from and will have you out of there in no time with your new car .

From the moment I spoke to Bob he listened and was courteous. He helped me find the right vehicle for our budget without the haggling and issues most dealerships use. He was up front and honest. We had an amazing experience!

Paul Bianchi helped me with my purchase of my new Buick Encore GX and gave exemplary service. We have been help before with other purchases. I will definitely deal with Paul again for a purchase in the future with my family.

The sales rep and other staff members were very nice and helpful. I had a very positive experience.

I recently brought my Truck in for repairs that I thought were covered under my warranty. My truck is only 2 years old and I have paid for an extended warranty. When the service mgr told me the repairs were not covered and would cost $800, I was shocked. I went with my gut feeling and took my vehicle to another GMC dealership. Thank God I did. Turns out all my repairs were indeed covered and Haggerty was just trying to take advantage of a consumer. Do better Haggerty. This are very difficult times for all of us.

I have been using Haggerty Buick for 20 years, due to you have great people in the service dept. and body shop. I never have a problem with work that is done. I have been to other dealer for other brand of cars, and have never been respected as well as at Haggerty Buick or Haggerty Chevrolet. I have been treated rudely by some other dealers right form the start working with them, that has never happened at the Haggerty Dealerships. I will keep have service done by these great individuals at Haggerty.I also have any brand of car fixed or painted with the body shop here, nowhere else has ever done as quality work as Joe and his team.

I wanted to order a new grill for my truck and the gentleman in the parts department spent quite a bit of time doing research to make sure the new grill would fit my truck. I ended up ordering the grill and we are waiting for it to come in so it can be installed.

Very disappointing to witness the way my father was treated. First off I would like to state this review has no reflection on Steve the service manager and his advisors who were all very pleasant. However my father and myself unfortunately did not receive the same customer service picking up his car from service. While checking in at the reception station to pick up the car the receptionist was cold and unwelcoming she had difficulty finding my fathers paper work and told him “Go talk to someone in service I can’t help”. I should mention my father is older and has walker. I politely asked the receptionist if she could call someone in service she didn’t take kindly to my request rolled her eyes and repeated herself “Go talk to someone in service I can’t help”. Thankfully I was there so my father didn’t have to go back and forth. Unfortunately I don’t remember the young mans name in the service department who helped me but he was very patient and kind. Turns out the paperwork for my fathers car was at the reception station the whole time. No apology from the receptionist it was as if we were interrupting her phone time. While running my fathers credit card the receptionist told him it was declined he asked her to run the card once more and she made the statement “If it’s declined it declined that not me it’s the machine”. I should also mention she was raising her voice. The second time his card was accepted and no apology from the receptionist. I asked the receptionist for her name and she reluctantly told me Mary. However I later called the store to ask for a supervisor and the lady who answered the phone her name was Rosemary same voice. Apparently there’s not a administrative supervisor or that’s what I was told. I hope this review reaches the correct supervisor to better train your administrative staff.

Friendly service. Everything went great.

Prompt and efficient service

Great team, went way out of their way to get me in a new vehicle. Karl, Chris, and Andrew you guys rock!!!

Had my cracked side view mirror fixed, along with an alignment issue. Everything went very smoothly.

I appreciate the way my car was cleaned after the oil change. However, oil was spilled on top of the engine that I needed to clean when I got home.

If not for the picket line out front everything would be perfect.

Dan Haggerty really knows how treat his customers. He made the process easy from A to Z. Dan found me the exact car I wanted quickly as they didn’t have it in stock. I highly recommend them as they know how to treat their customers.

Great job, Thanks.

Bill is always so helpful and informative. Really goes above and beyond.

I was taken promptly, handled politely, serviced quickly and sent on my way in a timely manner.The waiting room was neat and clean and the coffee was great. I will be back.

Working with Danny is always a pleasure. He works hard to make sure we get into the vehicle that we want even when they are very tough to find!

Great customer service! From buying a car to servicing your vehicle or getting body work done it’s like a one stop shop everything you need in one place and all quality services

Had the oil changed in my car this time. I was in and out in about 20 minutes!

5 Stars friendly, knowledgeable about service to the customers

Steve and the staff we wonderful

Hagley Pontiac has great customer service theyre very friendly and very easy to talk to, I give hagley Pontiac five stars.....

Great place to buy a car. I bought 2. Got 2 great deals

Your servicemen keep you informed while waiting for your car.

Everything went smoothly, and the service is great, could not ask for more, A-1 top of the line thank you sincerely, Cam

The service team is very professional and do a very good job. I appreciate the care the use in caring for the needs of my car.

I had a truck i loved. Exact same truck at two different dealerships. Dealership 1 (not Haggerty) - was terrible, never called back, I spent 4 hours just trying to get someone to help me and they couldnt be bothered to call back, when i did finally get help he couldnt give final prices unless you were present (total bs by the way), they added fees that were already part of the price (destination...), added extras that you would never need, did the whole funny math sheets business, brought in the manager to help. It didnt.Haggerty - I dealt with Paul, never met Paul in person. Talked to him on the phone and told him the truck I liked he got back to me 10 minutes later with a price that was exactly what i would have to write the check for (taxes, tags, fees) all included. No BS, no you have to be present. I show up the truck is great, he actually knows what all the features are and what they do. I actually changed my mind after seeing the truck i loved at dealership 1 and called paul (from dealership 1) because they had the EXACT same car and dealership 1 was running funny numbers. He gave me same price as he gave me earlier for more expensive car. I test drove and bought a car from them in under 2 hours (from time i arrived on the lot to leaving with my new truck). And to top it off Paul was able to get me another $1000 off, I didnt even ask for it. He just did it.

Haggerty Buick GMC in Villa Park was very patient with me.Especially Paul Bianchi. Believe me it was a big step for me to get a new vehicle. Paul worked non stop to get me the best deal and vehicle for my budget. Thank you very much! Love everything with my new Buick Encore.Patty

Our salesman, Paul Bianchi, took a lot of time going over features of our new car, as well as setting up OnStar and syncing my phone. We couldn’t be more pleased.

Friendly people. Paul was my sales guy and he made sure I received a great deal on the SUV I decided to purchase. Thanks Paul and may the good Lord continue blessing everyone who makes others feel human. 🙏🏾🙏🏾🙏🏾💙💙💙❤️❤️❤️💯

Our SUV had a slow tire leak, so we called to see if we could get in for service and they said well take you right away. I was in and out of there in less than an hour. Friendly, courteous, and fast!

I am not a customer but I will be using Haggerty Buick from now on. The service department helped me to correct my radio and Bluetooth issue so kind and I will be a customer in the future.