The store need to do something about the older shift lead grey hair lady named Cynette. She is rude, always has an attitude, and does not know how to communicate with customers. If she doesn’t like to talk or be around people she needs to be in at a different place with limited people contact.

Pharmacy is pretty bad. Frequent mistakes, orders put in wrong, missing, and the wrong price is almost always charged. The last few months Ive had to review each pickup with the cashier since theyre not able to apply insurance correctly.

Love walgreens, I could shop for hours in here!

I come to this Walgreens frequently and in general I am satisfied with my overall experience in the store and the customer service. However this morning I went to buy medicine for a family member. It was 7:58 a.m. and they do not open until 8:00 a.m. I saw an employee standing in front of the register. I knocked and the employee standing right in front tried to tell me something but I could not make out what she was saying because she didnt move closer to the door and had her mask on so I could not hear or read her lips. I knocked again and said I cant hear you. I knocked a third time and it was clear she was blatantly ignoring me. I realize sometime after I left what she was probably trying to say is they do not open for another 2 minutes however this brief interaction was very frustrating. This employee needs to receive training on professionalism, effective communication and decency. In the very least remove your mask briefly to say you are not open. Dont ignore a customer just because they cannot hear you through a door.

Great customer service. All questions answered for anything you need. Fast in and out service.

THE ELDER LADY ( with short white/ blonde hair ) that is the manager of this place needs to be fired. literally ordered a few things with a coupon that you can only use once , and they didn’t give me half my products . then when i went inside found the products ( second time this has happened to me ) she told me to just reorder online, and i had to explain every detail of everything to her about how it was a one time coupon and how much everything was ... she wouldn’t give me them for what they were online. the three products almost cost more than my whole first order . pitiful. fr ... gonna find the number of the whole store manager and complain. never coming back here . EDIT: went back after my dad ordered me the products i had in my hand , and she rejected one of them once again. went in there and she FULL ON LAUGHED in my face . and told me she’s going to price match only this one time and then was talking about over and over again infront of me to another employee. how do people like her become managers... ridiculous. just because i am young does not mean i am stupid and you can step all over me .

Have great deals on makeup and hair products. The pharmacy is great and seems like they care about your health .

The pharmacy staff was ver friendly here and helpful when another location (Franklin rd) treated me horribly. The franklin rd pharmacy employee Hana was very rude but this location was very helpful and friendly... it’s sad that a place like Walgreens can allow a person that works as a pharmacist ruin someone’s day by being so mean. Very thankful for the help at WILLIAMSON rd

Always a friendly staff when visiting the store and pharmacy. The store is clean and can usually find what Im looking for.

I went into the store last night to pick up a Western Union at around 7:30pm. I went to the kiosk and entered my information and it said to proceed to the register to pick up my cash. As I was finalizing my information on the keypad at the register, the register went down and had to be rebooted. I understand these things happen and didnt mind waiting at all. The cashier was by herself and was very busy, so she had to go back to the front register and help customers. She called the Shift Leader on duty to come help us. I cant remember his name, I think it was Kenny. He had to be the most unprofessional , non customer focused staff member I have ever met. He told us the computer needed to reboot and walked off. As we patiently waited for someone to come back and help us (32 minutes later), the cashier finally came back over, although she was very busy and logged back in the computer. She finished all of the verification with us, but had to wait on the shift leader to return to get the money for us. We could see in the mirrors at the back of the store and noticed the shift leader was back in one of the isles having a fun conversation with someone who appeared to be a friend. We waited another 20 minutes for him to come up to give us the money. He finally came, counted out the money and walked off. Not once did he apologize for our wait or anything. This is very poor customer service. He is the shift leader and should be setting the example for his employees. We should not have had to wait almost an hour for a service that should take 10 to 15 minutes at the most, but for him to not even try to provide good customer service was uncalled for. I noticed on his badge it said he had been there since 2009. I cant see how with those skills he has. For me and my family, we will never visit that Walgreens again. We are having our prescriptions moved and will drive across town to the CVS before we step foot back in that store. Kenny needs a lot of retraining and needs to learn that customer service should be his main focus especially when wearing a badge that says shift LEADER.

I stopped by Walgreens late Friday night (3/16/2018) to pick up a few items before heading home. The evening Manager on duty this particular night comes storming down the aisle and advises me that I need to hurry up and check out and if I’m planning on stealing, she will catch me. I of course was extremely offended and I advised her that I had no reason to steal. She then begins to use racial slurs and says “now ni**er” I was in total Shock! I assumed I heard her incorrectly. I replied, excuse me? She stated that I was probably planning to steal what I had in my hands. And that’s what ni**ers like me do at this time of night. I advised her that she was being extremely rude and racist. She continued to follow me around the store. I’ve heard of many stories like this happening at Walgreens but I never thought it would actually happen to me. I felt extremely disrespected by this outright display of discrimination and hatred. This needs to be reported and the night manager for that night needs to be held accountable for her actions. You can view the surveillance footage from that night and confirm that I’m not exaggerating this story at all. This was the Walgreens on Williamson rd. Located in Roanoke, Va. The incident occurred on 3/16/18 at night. I know it was late and she probably just wanted me to hurry up before closing. I have no problem with that. But the racial slurs and intimidation tactics were extremely uncalled for. My experience is one of many stories that I am seeing happening at Walgreens. What are you all doing to make sure your store associates aren’t continuing to behave in this manner? Racism of any kind should never be tolerated.

Great pharmacy. Goods deals at times.

The staff is always friendly and helpful.

The pharmacy never answers the phone!! I was on hold for 30 minutes and then the Walmart lady called and held for 45 minutes before hanging up!!

Staff is awful

Nice pharmacy

I love it because it is a place where you find everything for your health and personal