I was there recently and was assisted by the wonderful Kenny (hope that’s how she spells it). She was so helpful and patient with me on deciding the frame I wanted. I brought my prescription and was in and out in less than 30 minutes. Couldn’t be more happy with the experience.

Overall expensive compared to the national chains. They get you in with $95 frame, however prescription lenses add up quickly exceeding the price one would pay at other stores.Most annoying part for me was the wrong measurement on my progressive lenses. The offset was messed up while measuring it and OD at the store, which affected my ability to use progressive glasses.Id recommend to go with a local optical store, ask for lenses options that accommodate ones budget.Also keep in mind, that glasses need adjustment ones in a while. Most of the optical stores offer curtsey of adjusting them irrespective of the place glasses were purchased at. With Warby Parker glasses, I was warned of poor quality of frames, and the optical store not assuming responsibility for any damages during adjustment.

Every step of the process was easy and pleasurable!

Super nice and helpful staff. Love this location

Honestly the best WP in the city. The service and employees are phenomenal. So patient while helping me adjust my glasses and find a second pair. I’ve been to other locations and the service was not as good as Greene St. Highly recommend!

One of my favorite Warby Parker stores in the city. The entire Warby team at every location is always friendly but the folks at this location always make my visits a true pleasure.

The lack of customer service I have received at the Greene Street SOHO shop is the reason of this rating.I had previously tried out WB frames at the Williamsburg Brooklyn store and found the customer service to be superb, hence I was surprised to the dismissive and impersonal experience I have experienced at this branch today from multiple staff members.1) Check in process- Staff member skipped me on the line and went to help the customer behind me check in without clarifying who arrived first.- Staff member trying to help another customer while in the process of helping me place my frame order.2) Order:- Staff member rushed through the order placement without explanation or guidance. I was asking to provided a series of personal information without explanation. The entire process felt rushed.- While performing the eye distance measurement test, there was a lack of explanation to why my photo was being taken and why WB had to scan my entire face with their app.I would describe my entire purchasing experience as abrupt and dismissive. Upon placing my order, I wanted to look at the actual frame to make sure I had ordered the correct frame, but the staff member appeared rushed, told me the item was not on display and was already on her way to help another customer.As a customer I felt like I was dismissed from the check in process throughout the order process. Will not be back.

I wanted to try the retail experience, and it was definitely the right call. The place is so beautiful and you can take your time and pick all the frames you want. Staff is super nice.

Great store with a huge variety for frames. Sale person was very nice and helpful. It was easy to place my order. I love the service and the location.

Glasses arrived at my apt and were warped out of the box.. Took them in to the store and the optician was super helpful. He answered all my questions and told me about the warranty I have on the frames. Straight up got me new frames because of the degree of warp on them. Top tier customer service and the new frames fit like a glove!

I came into the store with a complex situation. Blue light lenses couldn’t be made for my WP frames because they were an older model. I recently got LASIK so I had no use for them otherwise. Christa was able to help quickly troubleshoot and empathize with my frustration. They were able to give me some credit for a new pair since I couldn’t update my old pair. Overall I find the staff here very friendly and appreciate their customer service, especially with Christa’s help.

Beautiful shop.Friendly staff.Amazing product!

My friend and I had a fantastic experience at the Greene St. location. The minute we walked in we were greeted and asked if we needed any help. Every employee was super attentive and knowledgeable. They gave honest opinions of which glasses looked best and really tried to help you find the best frames for your face shape. The checkout process was very smooth as well. I definitely would recommend to others.

Beautifully designed store, service good but not great from some of the employees. The glasses are beautiful and pricing is reasonable.

Love the store but why are all the glasses made like s$!@ ??? Seriously. Good website. Good service. Terrible product. Up your game. This isn’t my first Sony.

Warby Parker does an exceptional job at hiring genuinely nice people. They have the best customer service I have experienced in a while, and I always recommend them to friends. Thanks for being so great!

The idea of inexpensive eyewear is simply too good to be true. Ive tried their progressives, but they use an average fitting height. What if Im not average? As it turns out, Im not and the lenses are useless. Now I can see with direct to consumer works with toothbrushes and toilet wands and whatever. But not for your face. Really....

Staff helped me pick out exactly the style of frames I was looking for. I couldn’t remember my prescription, but it wasn’t a problem and the order was submitted in-store so I could later upload the information when I got a chance.

Terrible actions by the staff !! Upon entering the store I was told, A face shield is not acceptable PPE only a mask according to the CDC is what the store associate stated. By telling any customer incorrect information and using the CDC as a reference is unethical. I will ask everyone that reads this to question Warby Parker true interest on misinforming their clients.

My first time in this location was horrible. I was in the store for a half an hour and not once did anyone ask me if I needed assistance. Once I picked out the glasses I wanted with the help of my husband, I had to approach a stand-offish employee. He informed me my glasses would be ready within a week.Ten days later I received an email informing me my glasses were ready for pick up. I headed to the back of the store for an optician to adjust my frames. This optician must of adjusted my frames 20 times but she still could not get it right. She kept saying it was good but every time I looked in the mirror it was noticeably crooked. I eventually gave up with her and left with my glasses uneven.

Jay the showroom guide and Gio the optician are the most helpful and lovely retail workers I’ve ever encountered. They took the time to solve my glasses problem and succeeded amazingly. Like seriously incredible customer service. Also another optician that I didn’t catch the name of gave me a water bottle when mine was empty. So sweet and thoughtful!!! Thank you!!!!

As a glasses girl, Warby Parker is of course in my collection. They changed peoples view on glasses and opened up a new world of affordability for many. I applaud this company over and over. The staff is fun and knows their glasses. They are patience as the 3 times I have been in the shop it was the evening rush. Organized and ready to help everyone that walks through the door and maybe most importantly- I did not find them pushy to make the sale.

Customer service was awesome especially Naomi helped me pick my glasses and style. Just love my new glasses! Definitely recommend.

Cannot express how satisfied I am with my whole purchase. From ordering the try at home, I decided to check in store for more frames. Found the perfect ones as I walked in. The crew were extremely helpful. Got my eye exam done for $75. Frames shipped and delivered 4 days after my in store purchase. $95 for frames with prescription lenses! Came back a month later to fill out out of network insurance and adjustment. Again, everyone was very nice and super helpful! WILL recommend and return for more! Thank you guys 🙏🏼

Have been going to this Warby Parker for the past 5 years. Unfortunately, have had issues with my frame twice and while I am still happy with the product I have to shout out the excellent service I’ve received over the year and once again today.A big thank you to Brian and Alec, who were not only warm and friendly but also very knowledgeable and helpful. Know there are a bunch of stores available in the city (I’ve visited 3 of them) but definitely choose this one, you can count on top notch service and a satisfying buying experience.

Loved the place! A friend recommended it to me and everything looked even nicer than I thought. Trying on frames is quick and easy, and the employees were friendly. Found frames I love and will be coming back.

Always a great experience. I recently came in to place an order on a Monday. I didnt want to pay extra to expedite it (as I was picking up in store) so they said I should expect to be able to pick it up in 1-2 weeks. I was able to pick it up on Wednesday. What a nice surprise. Thanks warby Parker!

Had a great experience with Alex at this location. Warby Parker has great customer service and yet he took it to another level. If you’re on the market for a new pair of glasses, I highly recommend this spot. Fingers crossed that Alex is the one that helps you!

Had such a great experience here. The staff was friendly and knowledgeable. I interacted with different departments in the store and had the same experience here. If you’re going to a Warby in Brooklyn or Manhattan come here!

Excellent store with an incredibly helpful staff. I love the different styles of glasses and am a fan of Warby Parker generally. Recommend this place if you want a great pair of glasses for a decent price without needing insurance.

Super dissatisfied with the services at this location. Poor customer service and no assistance when it comes to glasses selection.I literally had to ask one of the employees to assist me with the purchase, and in a blink of an eye he turned around and left me speaking to myself. Luckily I found another employee that was kind enough to assist me and explained the process in depth. Will not be returning to this location.If your looking for great customer service please visit the 86th st Lexington location, they are super friendly and will walk you through the store and all the services Warby Parker can offer.

Such amazing and nice people. Definitely exceeded my expectations. I came in 5 minutes before close and I was able to pick up my glasses and they even adjusted the frames for me. So wonderful.

Amazing service. High quality glasses. Dirt cheap prices. Beautiful store. Feels like an Apple store.

Love the place, very friendly people. they will really take care of you from the start till the end. their glasses are not that bad also. oh and they are cheap! 99 bucks for a pair of glasses. i love the ambient of it also, its very clean place.

Have always loved the glasses that WP has produced as well as the social mission. While I wish the social mission was a bit more pronounced in the store (as it goes beyond just the buy-one, give-one model), overall this brick & mortar store has a great presence. If you find yourself at one of their launch parties (I attended the Clark Kent launch this summer), youll certainly have a blast. Fun staff & great vibe.

I cannot express enough stars for how awesome the customer service has been. From the moment I walked into the store every representative has been helpful, prompt and informative. Probably the best shopping experience I’ve had in years. A+

Nicely laid out store that goes deep and youll be amazed by the amount of eyewear thats displayed all at once. It was nice that I could just grab a pair and try them on without a sales associate necessarily having to help me. I was just browsing so didnt need the help but it was definitely offered. Basic but stylish frames and its a plus that their business model includes giving a pair to those in need with every purchase.

I was not happy with my experience at all. I had an eye exam earlier this year for my glasses which but I was told I have to do a separate eye exam for my contact lenses which would be an additional fee of $45 if I do it in the first three month after my first eye exam. After not being able to schedule another eye exam because all appointments on weekends where fully booked for month at all NYC locations I was off the discounted rate. After talking to a manager at the store they would extent my discounted rate for once I have my contact lenses exam. Now that I had schedule this exam for tomorrow I get a call today where they would tell me it is $120 - even more than my initial eye exam for my glasses. I canceled and I am so upset about this experience. I was a fan of Warby Parker but I have received several different information about pricing and to call me today and tell me that the price I should expect to pay has tripped is very disappointing.

Fantastic selection of frames at very very reasonable prices. Every style for everyone and its nice to go and try them all on for yourself. It can get pretty crowded over the weekends so coke during off peak hours if you really need to get some frames.

Second time they adjusted glasses I didnt even purchase from them. Definitely felt like I owed them a positive review. They never charged me for that adjustment. I will definitely buy my next pair of glasses from Warby Parker. Thanks so much for great customer service!!!

Fantastic and friendly service. The glasses look great and are so inexpensive compared to designer frames. I knew the pair I wanted before I walked in and had my custom order completed within 10 minutes.

Had an amazing experience there. Great selection and the prices are 1/5 of what youll pay for traditional glasses and lenses.Staff was great and helped me pick the frame that worked best for me.Kenny checked me out from an ipad and i was in and out in no time with new glasses on the way for $95. No shipping, no tax.You really cant beat it.

My girlfriend and I went in to get our glasses adjusted and Brian behind the desk made my glasses feel like a brand new pair. He did a really great job helping us, this is mostly a review for Brian as it was one of the best customer experiences Ive ever had. This man has got it going on. He needs a raise.

A fun experience! Staff are very helpful, the ordering process is smooth, and the glasses arrive in classy packaging. Adjustments and returns are covered. I need progressives, which are more expensive, but still saved $150 over my last pair.

The store in SoHo is great, very large and designed well, with all of their frames on both sides of the store. They have a bunch of associates working and happy to help, and they have a photo-booth where you can take pics of you and your potential new glasses.I have a hard time picking out frames because I have a narrow face so I didnt get anything, but I do love Warby Parkers designs, colors, shapes, and of course the fact that they give a pair to someone who needs them when you buy a pair.

Easiest, most efficient and most reliable service you can get for glasses. Need a tweak? Need a tighten? Theyre always happy to oblige, and its a quick process - even when theyre busy. To think how many years I suffered through the LC discount scams and crappy service!

An easy shopping experience and palatable price make Warby a solid option. While you may not be getting the top quality its important to realize glasses can last a lifetime or as long as your prescription is unchanged. For me the value supersedes the quality but YMMV.

I know the warby parker does not need any review from me because the services of this store are remarkable. The Quality and variety of glasses both are fantastic. First time I visit this place with one of my friend, after that I always bring that friend there to purchase glasses for me and for others as a gift. Now I have stock of glasses and I am thinking I should have to start a shop of glasses.

I am essentially illiterate when it comes to glasses and/or the purchasing thereof. Luckily, I wandered into the right place. The selection was impressive, to be sure, but more important was the assistance I received from the lovely Emily, who was working on Tuesday the 27th. She helped assuage my selection insecurities and made the entire process not just easy, but enjoyable.TL;DR - Warby Parker is sweet and Emily is the bomb.

Shout out to Alex and Phil for helping me choose new specs - they suggested great options and helped me work through my indecision! Plus they were just fun. Oooh sunglasses FTW!

Great staff, very honest if you need picking pair of frames. Want to give a shout out to Garrett, Mattias and Andrysse! Thanks for helping me pick the spotted cow

The staff at Warby Parker has a major attitude issue. I was asked if I needed assistance and kindly refused, when I was ready for help I was met with an eye roll and unnecessary impatience. No smiles here. I felt ridiculed for no reason. Warby Parker brands itself as this for everyone brand but I guess no one told the staff.

Received order 3+ weeks late because they lost the first shipment. Retry order was delayed because the sunglasses failed a quality check at the lab. When the sunglasses finally came, they had the wrong lens color. If they dont have what you need on premises, spare yourself the torture.

Their selection is quite remarkable and their glasses look great. If you life here its a much better alternative to the home try-on program!The staff arent the most helpful. They didnt greet or reach out to me, and I went to ask people a question they all ignored me. So I ended up standing around for five minutes without anyone asking me if I needed help.They also cant put sunglasses lenses in regular frames which is bizarre and disappointing.

Love their prices. I got a pair of sunglasses and a pair of computer glasses last year and they are still in good condition. I drop my sunglasses so many times but they havent scratched yet. Also loved that they got both pairs to fit exactly right (none of the previous eye glass stores did that).

I thought Warby was fine, not great frames but ok for the price, until I had to get my fairly new glasses replaced because they were scratched. The replacement service is much too slow. I dropped my glasses off more than a week ago and when I called just now I was told that it would be another week or so until the glasses would be in. That would make it a turnaround time of more than two weeks. This is far too long to be without glasses and it seems designed to force you to buy a new pair, despite the free replacement policy.

Worst customer service I went in to check some glasses i was looking for since it was hyped on their instagram they didnt even greet me or acknowledge me didnt even ask me if i needed help I did a 3 round all over the sales floor to see if someone at least welcomed me It was empty so maybe somebody could of helped me but no i walked straight out the store !

Bought my glasses there, and came back to get the new pair adjusted to fit with my face. The staff paid great attention to details, listened to my needs, and got it right the first time. My glasses now fit so well and dont slide off

The staff, the attention to my needs all exceeded my expectations. Will continue and have been recommending them. Who would deny themselves inexpensive quality glasses?! Im up to 3 pair… and counting.

Ive always heard great things about Warby Parker, so when a physical store pops up, it makes trying on those cute frames that much more easier. There were so many to choose from and its easy to try them on with the mirrors. The employee was super helpful. I told her what Im leaning toward and she made some great suggestions and answered any questions I had without being pushy. High-index lenses are an extra $30, while the eye-exam is $75 which includes the pupil dilation. In the center of the room, there is also a timeline of all the key events for Warby Parker. There is also a photo booth hidden in the far right-hand side of the store which is fun! Your photos get both emailed and you get 2 copies printed. 8 )

I heard about warby parker from a coworker but nothing prepared me for the in-store experience I had with Lynette at the Grand Central location. She was a gem and such an all around nice person. I was under the impression that the price only included the frames not the lenses but when she told me its all inclusive I was floored. I have been wearing glasses since I was 2 and have a high prescription so I have always paid upwards of $600 just to get decent looking frames and super thin lenses. I ordered my first pair and if all goes well I will be back for some sunglasses. 😊

Love this place. The staff is great and very attentive!

Love love love it. You can get the cheapest sunglasses but with great polarized lens! Also the staff was very helpfull

My first time visiting this store with my wife. The licensed Optician (Lamont Vellagas) who helped us was very professional and knowledgable. He was able to answer many different questions with great enthusiasm. Great first experience, Thanks Steve!!

I normally love shopping with warby parker, but they need to have better management here. I had to ask 4-5 people to assist me while trying to purchase new frames, these were my 3rd pair. I refer everyone I know to warby parker. But I was completely ignored while I was shopping, I wasnt even greeted. I wasnt able to see at all and I really needed help, and no one seemed to care. All the staff members were talking to each other and joking around. Completely unaware of my presence, and the store was empty today. Anytime someone was helping me they disappeared, and went back to socializing with their friends. I felt horrible shopping here, like I was bothering them. But any white customers that came in were chatted with and helped and I just felt like my purchase didnt matter. I wont be going back, and Im very disappointed in their customer service. They need to be more aware of how they treat customers.

While Warby Parkers selection, design, quality, and disruptive history is well known, I had to admit I had a pretty horrible experience at the store today. The staff is not helpful, they seem tired of talking to people. The two girls at the Eye Exam counter were acting very condescendingly; I walked out empty handed, with no appointment, and pretty much never wanting to return.

Wow, $75 for an eye exam, My friend was there try to come back and made a decision on which style she should go for, they then asked us to pay for the exam, lack of research got us there. Nothing about their glasses, they are great.

I really like my warby parker glasses although the people greeting you at first are very aggressive to get you signed in, I just walk passed them. I dont think its comfortable to have to check in and give a stranger my name and information just so I can try on the new frames.

The employees were really nice and approachable people, they were knowledgeable on the frames that they were selling.

Poor quality masquerading as luxury. Venture funding money losing tech adjacent fail

First time there , everyone was helpful and so nice.Awesome feel to the store, will be going back.

Super terrible experienc.... I waited for more than three weeks and called the store and they told me I havent sent the prescription. When I called the eye doctor, they told me that they have faxed the store twice there might be problem with their fax. When I asked Warby again they were so impatient and not cared about the situation. If they didnt receive the fax they should at least send another email to let me know this issue and I could have dealt with it faster..... just cancelled the order. Anyway, the frames are just from China, which has no difference than those you see on the street but cost much much more..... Anyway, wasted so much time

Fantastic eye glasses! Its nice to be able to try them all on,

Staff is attentive, knowledgeable of their product and will quickly direct you to someone else, if they cannot help you. Ive visited their stores several times and have purchased several times.

Underwhelming. Delay. No updates. Inconsistent customer service. Previously ordered 3 pair of glasses from WP, this time I end up cancelling my order. Frustrated.

The staff was great and the selection was awesome. I have vision insurance but the prices here, even without taking insurance, are cheaper than other places Ive been to.

Promoted the availability of free eclipse glasses and did not stock enough inventory...on purpose? Easy way to get people into your shop...

If you want affordable, high quality glasses - go here. They also let you do a 5 day 5 sample glasses home try on or return your individual glasses within 30 days after you receive them.

Great selection of frames with a knowledgeable staff to help you out.

So listen up. You can go to the profile pictures first. Ill wait.Yeah, so my head is wide. And finding glasses for such is well, a struggle.Warby Parker played as nicely as they could with my glasses. My friend and I went out on the town, doing a whole makeover thing, and last on the list was glasses. What better place to find them in the trendyist place in NYC? Yeah SoHo.The store is as sharp as an Apple store. In fact everyone is carrying iPads for POS.The sales people were not only nice, which should be a standard at all stores, not just something that makes it a good store, but they were honest. One of the assistants straight up said, Yeah. Those dont look good on you. She was flat and honest, which was appreciated. But not all of the assistants are like that. The one we ended up working with gave his two cents and then some.At the end of the day, I bought a pair.At the end of the week, I got the pair in the mail.At the end of the month, my friends and family got used to the look, and said it fit me better. (I do look good in these puppies.)

Chic eyewear at an affordable prices a the reason to go to Warby Parker. Generally helpful staff at this location but it can be packed with customers on weekends making it a challenge to try on frames sometimes.

While most of the staff is very friendly and attentative, they are not knowlegable of the terms and services that they are selling. I tried to do a lens replacement, from my basic optical lens ( which were warby parker frames) to a prescription sunglass lens. I went on the main website to confirm that Warby Parker did indeed allow a consumer to switch out their lens for $125. After talking to most of the staff, the final verdict was that I could not switch my lenses. Only after hunting down the manager of the store could I pay for a service that Warby Parker sells. I thought that I was done with the Warby Parker professionalism, but upon receiving my order confirmation email I realized that thes staff messed up my order.I have purchased mulitple glasses from Warby Parker since the company first came out. They were my go to optical store for their reasonable prices and great costumer service. Unfortunately I will have to turn the page on Warby and begin searching for another optical store.

Service was first class.

Just brought a new pair of glasses and it didnt fit right. Showed it to them and they knew exactly what was wrong and got it to the perfectly. I was in and out within 10 minutes.

Ive always heard great things about Warby Parker and I still think they are probably okay but this retail store was a total fail! We went in to get my frames adjusted and it was absolutely terrible customer service.We went in and were guided to some lady that checked us in and told us to sit down and wait for someone to call our name. We waited about 30 mins (it was definetly 30 mins, since we had a dinner reservation that I called while we waited to extend out), and then we realized that our name wasnt on the monitor. I walked to the lady that checked us in and said my name wasnt showing up and she said that was normal since those names are only for people that needed prescriptions. So we waited another 15 minutes where we finally realized that people who came after us were all getting called before us.So finally we get a hold of someone else and she said that were not on the system and explained to us that happens sometimes if two employees are in the reserve system together. She walked over to the optometrist and told him to put us at the top of the queue and he said no problem.What does he do? Take another three people after she informed him while we still waited. Finally about 10 minutes later (total time about hour and fifteen minutes) we left in frustration.

Great designs and great prices. Wish you come to Europe some day!

WB gives back and their glasses are more than reasonable with included antiglare and antiscratch protection.

Beautiful location, awesome frames!

Great selection of frames very inexpensive and a very hip shop

Friendly service, no hidden fees, the most pleasant glass purchase process.

Got my first pair of buy one, give one. Amazing selection and customer service throughout the entire process.

I came in looking for Finch in Bellini and the employee knew exactly where it was in the store and took me there in seconds. There are so many styles and the employees know exactly where to find what youre looking for.

Not for me. Not luxurious at all.

The staff is AWESOME and really patient.

Great selection, really attentive staff.

Love it have a nice vide with everyone

If you need glasses, this is the best place!

I can see clearly now and all the obstacles in my way

Really cool store with nice and helpful staff.

The service is helpful and fast, as well as pleasant. Not to mention the cost makes everything all the more worth.