I had an excellent experience with LensCrafters. They were very thorough with my exam. They were also extremely helpful in choosing my frames… They were patient while I try it on almost every single pair in the store all of course which had to be cleaned… It’s a really great place to go for a good eye exam an excellent selection of glasses. The staff are very helpful professional and pleasant!

The team at this location got me in for a last minute, same day appointment and were so helpful and friendly every step of the way! I was also offered anti-fog spray for my glasses when an employee noticed I was struggling to manage with my mask. Can’t say enough good things about my experience!

Shannon was so great! She picked out frames for me based on my outfit and face shape while I was in my exam; didn’t even expected it! And then Sebastian was so lovely and kind to help me work out the best savings. They both collaborated to give the best service - and they even exceeded that! Loved my experience!

I was in New York to watch my partner run the marathon but realized I forgot my contatcs. This LensCrafters worked with my home optometrist and me to get me sample lenses so that I’m able to see and pick my boyfriend out of the crowd of runners. They really saved my trip!

The entire team start to finish were helpful. From Lucas when I placed the order to Shameeka when I picked up, they were such a nice and accommodating team. I will definitely come back for all future eyewear needs.

Masterful service! Thank you Dr. Amy Lee… i forgot my contacts back home (Houston)… and you were able to give me an appointment right away and the prescription finally resolved my challenge with not being able to wear contacts regularly.Thank you! You guys are the bestMaritza

The entire process was quick, easy and nice. The entire staff was responsive, helped me pick new glasses frames, and went out of their way to be helpful and pleasant. Highly recommend, thank you!

Shameeka was so kind and efficient in readjusting my loose/bent glasses — thank you so much!

I walked into the LensCrafters on a Sunday, right when it opened at at 11:00 AM, and they were able to find me a pair of frames for my existing bifocal lenses. My old pair had broken the night before and I was clearly in a panic! I am so grateful for the incredible customer service. Thank you so much!!

Everyone is super nice & professional. Highly recommend!

Shannon was great! Supper helpful! Efficient! Friendly!

Grateful for having Lenscrafters in the neighborhoodThe team is professional and top notch. Thank you for your service.

Staff were very friendly and knowledgable. The employees took time to answer any questions I had, explain the procedures, and make sure my insurance was accepted. While they offered me products and services at additional costs, I did not feel pressured to take them.

They are so nice here as well as very efficient. Vanessa checked me in, Dr Sherpa gave the exam and some eye drops to take home, Deanna picked out the perfect glasses for my face and insurance coverage, and then Emane made sure I had everything priced out correctly. They are a great team and so nice!!! Very good experience.

Dr.Lee is amazing and provides a very thorough and complete exam. The team at the Broad Street location also makes me feel comfortable and give super stylish recommendations. Highly recommended!

I got my bent glasses adjusted here for free and it was quick! The workers were so nice. Would totally come again. :)

Shameeka saved my lenses today! They had been sat on and chances of them making it were grim. She was very polite and helped in less than 20 mins. I will definitely return!

Came to the store to have my glasses fixed and Connor did an amazing job! Great service overall, thank you!!

Emane and Connor were absolutely phenomenal today. I highly recommend going to this location. Dr. Amy Lee was patient, kind, and educated me more than previous eye doctors. I will definitely be back!!

Great experience, very professional and knowledgeable. I’ve been coming here for years and I’m always happy when I leave

Shameeka did an amazing job adjusting my glasses after they were bent from my friend sitting in them. Not only was she considerate and effective she made time to squeeze me in last minute which I greatly appreciated.

Shameeka was great. I came in and she fixed my crooked glasses. Super nice and no charge.

Just got my glasses fixed by Shameeka! Easy, fast and no hassle (or charge!!). Plus Shameeka and everyone else at the store were incredibly nice! Why can’t everything be this pleasant and easy??

Great service, listened to what I need and helped me find it within the price range I was looking for.

Not my usual eyeglass shop, but walked in for a repair and they were extremely helpful and did it on the spot. The whole staff was accommodating and knowledgeable and if I decide to get a second pair, it will be from here.

Great staff, welcoming environment, extremely helpful. Dr. Lee is really on top of her game. Shameeka is the ABSOLUTE BEST! Would recommend to everyone.

My glasses slipped off my face and broke. I literally panicked as I had my car and needed to drive home. I went to LensCrafters right as they were closing. They saw my panic and were willing and able to help me. Deanna and Shameeka were truly my hero’s as they were amazing.

So helpful and thorough. Connor was the best!

Shameeka was wonderful and helped me tremendously with my new glasses and fitting. Will be coming back just for her customer service !

Connor was an absolute joy to speak with. Very helpful and kind. Would recommend this location to anyone 10/10!

My experience with LensCrafters Optic on 60 Broad St was amazing. Highly professional staff, very nice and polite. They propose multiple technical and payment options, explained all details, answered a lot of questions. Glasses are so good!!!Thank you very much!!!

I could not stop telling the staff just how obsessed I am with them, their patience, professionalism and kindness that it only felt fair to write a review. Everyone was wonderful, from Shannon helping me put on contacts for the first time ever, to Connor assisting with the checkout process, Dr. Lee making me feel comfortable and Emane andShameeka with testing and help at the front desk. Can not express how grateful I am for all their help and how glad I am I decided to try a lens crafters. Sorry to my childhood doctor, but this place has fancy new technology!

Great opticians, shout out to Shameeka, Raveena and Dr Gurprasad for excellent customer service, friendly, informative and really professional.

Was a wonderful experience, everyone here was very helpful and so friendly they made the whole process comfortable and easy.

I love the Broad Street location. Dr. Lee is terrific -I have returned to see her many times despite no longer working nearby. Shameeka and Connor were equally awesome. Its a warm, relaxed, professional atmosphere. Top notch.

Great customer service and friendly staff. Always help to get best value.

Sunjum, the assistant manager, was fabulous in handling our issue and sale. Great for us and the company.

Super friendly and helpful here! By far the best of the LensCrafters locations in NY!

Always awesome, always speedy and incredibly kind!

Dr. Lee was very thorough and the opticians were super helpful! Thank you so much!

Amazing people, fixed my glasses extremely quickly and were friendly.

Bought some contacts today, Connor, Cinthia, and Cynthia, were very helpful!

Everyone was very helpful, very pleasant and explained everything in detail. Also provided good feedback on the different styles and looks. Very good experience and will certainly go back there in the future.

Great service, excellent team…HIGHLY RECOMMEND!!!

Everyone was professional courteous and wonderful.

Shameeka was wonderful and a pleasure to work with

The staff was all incredibly friendly and helpful

I had the pleasure of being examined and taken care by the wonderful staff at this location. They are professional and practice with state of the art technology. I saw Dr. Yumiko Sawai who gave me a thorough exam. Also for my glasses their was no upselling I was allowed to choose the frames that I wanted all by myself. I purchased two pairs at a good price. I will visit this place yearly for my eye exams

Loved the staff. Very knowledgeable and helpful.

Amazing staff - super helpful and nice!

All of the team is super attentive and genuine! Great experience!

Very informative and helpful doctor, optician & staff.

Great staff, great location, prompt service over the phone. Good selection of lenses and frames to choose from.

Quick, organised and efficient service and great staff thanks

Great place. Friendly people that work in the store and a nice selection

Loved everyone and the experience at this location, so much so, that Im actually leaving a review.

We take our teenage son their for his annual appointment to get his contact lenses prescription updated. They are always helpful and professional.

I saw Dr. Amy Lee on Broad street. She was super helpful and referred me to a specialist. (I am now seeing a 2nd and different specialist-all covered by my insurance). She was Super professional and knowledgeable. 5 stars!

Really fantastic service here; everyone seemed very knowledgeable, especially Dr. Lee.

Very nice, would recommend

Very courteous and helpful during my visit for new glasses. I had viewed some frames online prior to my visit, but wound up selecting the frames suggested by the helpful salesperson.

Dr Amy Lee, Shameeka, and Ashley were great! The location followed all safety protocols. The staff was friendly, professional and helpful.One of my best LensCrafters experience in NYC.

Dr. Lee and Dr. Sawai are awesome!

Great experience!

Great service!

Fantastic staff!!

Overall a wonderful experience. I would highly recommend this location specifically to anyone. The staff is friendly and attentive- great customer service experience all around.

Ordered a shipment, got delayed due to covid, and this location accommodated a few pairs to help deliver some much needed contact lens. Huge kudos to Ashley, shes the real MVP

Friendly, patient and professional staff. This location has become my “go to” for all eye exams and contact lens orders. They always offer and have great deals. Highly recommend this location.

Came here to get a new pair of glasses. Took 10 business days exactly to get them in but once I got them it went downhill quickly. I could not see out of them and when I brought them back the end result was that Dr. Lee wrote the script too strong for glasses. Ashely was the manager on duty and before I went back to see the doctor on site that day, her and her associate recommended I keep them and get used to the script. The issue was when I wore them I not only felt cross eyed but my eyes were severely strained. This was communicated before they recommended I get used to them.Went to the exam room with Dr De Silva this time and I explained everything, she diagnosed the script being too strong. I asked why the script matched my contacts exactly (it usually doesnt) and I was then given a fairly condescending answer that looped back to it being my fault with my astigmatism that I couldnt see out of the script they wrote.Wrapped up and at the counter was when I asked for expedited shipping and told ashely the script is wrong to which she told me that it was my interpretation that the script was wrong. I asked about expedited shipping, they told me they cant do that. I asked about a discount and they said because it was under RX it was a no. The only option is to return the glasses in full and start this process over at another place. I asked for manager contact information but she was out pending COVID results and had no direct email. I asked for a GM or DM and the answer was to call lenscrafters customer service.The rep and the people I came into contact with there were nice but no sense of customer service or customer retention. Once I asked for their names everything turned quickly to we dont plan to help you attitude.

I was especially impressed by the doctor’s combination of professionalism, competence and warmth.

Great service each time.

Exceptional Service!

Great adjustment

The customer service was great, but the store doesnt carry any brands that I was looking for. I didnt see Gucci, Saint Laurent, Cartier, Tom Ford..... needs more brands!

Ashley was so kind and helpful! She showed such attention to detail and patience. And now my glasses fit just right.

I have purchased from LensCrafters other Greter New York stores for many years. I have the worst experience ever in the Fidi store. We ordered a pair of glasses for my kid about three weeks ago. When we ordered, they told us the guaranteed date to pick it up is Aug 10 and we actually should recieve it anytime sooner that. Then they sent my receipt to a wrong email address. I called them up a week later and been told the same thing, guaranteed date is Aug 10 and I should get it before Aug 10. I called them on Aug 9 and they said the guaranteed date is Aug 14 and I should get it before Aug 14. I asked them why it takes so long. The associate blamed UPS. I wanted to cancel my order, the associate said I could not. I called them again on Aug 10. Another asociate told me the dealy was due to the new frame delivery and helped to change the order without the new frame because the lens should be ready. She also said if I want to cancel I have to go to the store. We do not have to time to go to the store to cancel. So I asked her to change the order. She said she will personally follow up my orde everry single day and give me a call this Wednesday for updates. I have not got any call on Wednesday, so I called them up again. Guess what? The gauranteed date now is Aug 18! My kid is 7 year old and his vision gets worse without the right lens. This time they let me cancel my order over the phone! If they could cancel order and refund over the phone why at the first time they said I could not cancel my order, second time they said I have to go to store to cancel my order? They wasted us three weeks to get a pair of glasses . I can not wait for a month to get a damn pair of glasses for my baby who needs it immediately. When you are the client, they said everything pretty. They delayed the pick up time for two times without notification. Every time I called, they just said you should get it before the guaranteed date. Why lie if you can not guarantee anything? It is very hard to gain trust from clients. But it is so easy to loose a client with over 10 years purchase history._____________________________________________________________________Just an update, after two / three months, I still could not get my refund (1) on my insurance benefit (2) on my credit card. The store associates were either intened to lie on the return / refund policy or they did not receive the correct training on this. MSG to STORE OWNER, PLEASE SOLVE THIS PROBLEM ASAP!!!!!!

. I went here because the eye doctor is great. But in the store I had a terrible experience. The “licensed optician” adjusted my current glasses that I bought at this location last time because I had asked her to and she ended up breaking them in the process because she didn’t know what hell she was doing. Then said, “oh you can purchase new ones in store we have them”. I told her I wouldn’t purchase anything and that they should be replacing them for free and she said “well I did tell you they were weak. I told you.”The store manager came over, after about 5 minutes of them talking about the opticians screw up, and said she’d put through a warranty claim but that they wouldn’t replace them because I was warned ahead of time that that could happen and I do it at my own risk. I told the manager that I was never given that verbal disclaimer and she just stared and smiled and said her employee claims otherwise, so it’s my word against the employees. Which I said to her, and she said “yes unfortunately so we can only do a warranty since we believe you were warned based on what the optician said”. I came here specifically because I had purchased the glasses here. I thought that if an optician says “the glasses are weak” she would know when to stop. Instead She kept going and broke them and now I no longer have glasses that I need every single day.The store manager said the warranty would work fine, that they’re usually fast and can get me parts within roughly a week. The insurance company just wrote me today saying my issue isn’t covered under their two year warranty. How is that possible? They were damaged by an employee, yet now I have to buy a new pair on my dime. Crooks all around and I won’t go here again.

Great experience!!!

This review is for eye exam services, not for the glasses selection. I went to LensCrafters for a regular eye exam and had a pretty good experience. It was easy to make an appointment and I was even able to get one for the next day. All of the employees and the doctor were nice, accommodating, and answered all my questions patiently. Their equipment is very contemporary. The whole experience took under an hour. I am very happy with this place and will definitely come back for my next routine.

The employees here are the best, they are super understand and accommodating. I came in freaking out because of something silly with my insurance and Lenscrafters policy (yes, I still think there is opportunities for improvement there), but they provided me with such excellent care and customer service. Thanks so much guys for helping me through this!

This is an Optique store so the selection is not as vast as others. However, the customer service was fabulous. I needed a new pair as soon as possible as I lost my previous pair. When all was said and done I was told my glasses would be ready in 1 - 2 weeks. I asked if I went to a full service store could I get them same day and I was told yes. The person that took care of my order had a chat with her manager and came back and told me...you can get them the day after tomorrow... AND she was nice, understanding and pleasant. Thank you so much. 4 stars for the store on the limited selection and 5 stars for the customer service.

Really great staff! Especially store manager Thelma. I ordered extremely expensive glasses and when I got them, they clearly were not going to work for me due to my prescription and the specific frames not meshing well together. I came in to exchange them and Thelma remembered me instantly, greeting me excitedly by name! She, along with her great staff, then helped me figure out which lenses would work better and exchanged them for me at no cost. Thats great customer service.

The best eye glass store I have ever been and (I have been to a lot of eye glass stores) great staff and glasses

Dr. Lawrence and all of the staff were extremely helpful, making for a great visit overall.

Honestly I don’t understand all these negative comments, their service is superb. They are really nice and helpful - just avoid lunchtime there is a long wait. But anytime after work they are pretty much empty- no wait whatsoever.

A disaster. The days of glasses in about an hour are long gone I guess. Was told they would be about a week but it took over 4 weeks. We were tracking the order online, and saw it had arrived in the store. We went in to pick them up and were told they werent ready yet and they would call us when they were.3 days later we hadnt heard so we called and were told that we had already picked them up.We informed them that we hadnt any they said our nanny was on security video picking them up. We dont have a nanny. They couldnt help us until their security team had reviewed the video. Needless to say it was a very long time before things were made right

Went for eye exam. Everything perfect.— High tech equipment.— Expert staff / terrific customer service.

During my trip to New York, my lens were losse and needed to be tightened. Service was excellent. Thanks Lens Crafters!

Kind staffs and speedy service. The reception, Victoria, was very polite, and the optician, Zach, went out of his way to help me. It was my first time ever to Lencrafter and I was very please with their service.

Thelma the store manager is incompetent of providing great customer service. My glasses were not right after paying almost $700 for them and Thelma told me she couldn’t help me. So I will be reporting this store to the BBB and also the news if need to. DO NOT GO TO THIS STORE 60 BROAD STREET THE WORST IV’E EVER SEEN.

I like to come here when I need some type of repair done to my eyeglasses, and I dont want to wait until I can see my regular optician. This place will perform a minor repair, like removing or replacing lenses into a frame, free of charge.

Waited 25 minutes to get my LensCrafters glasses adjusted. No one assisted me even though some sales associates were standing around talking to each other. Terrible customer service.

Shannon was great. Promote that woman

The prescription on my glasses was wrong TWICE. The service is good, but I can use my glasses as the depth in them is so off it feels as if the floor was further than it really is.

Good experience, at first I thought prescriptions were wrong. After two days adjustment they were correct. Great service.

The Dr and the staff were very helpful and accommodating and were prepared to answer any questions regarding my eye or my insurance.

Always so helpful super friendly staff. The exams are quick.

Always good to find Dr. Lee still onboard!

Liz was absolutely fantastic so were others...Outstanding customer service!