Adam was a pleasure to work with. He was kind, professional and handled everything for us. We are now loyal to him for all of our eyewear purchases. Great taste, so helpful and a really nice guy too! Can’t say enough nice things about him.

I got my glasses there a couple of years ago, and they said the lenses were scratch resistant, but they got scratched the day I got them, even with careful handling. I complained and they changed the lenses for me but they still kept getting scratches to the point where I couldn’t even use the glasses anymore. The worst part is that I paid more money for them plus the expensive frames. I have a pair I got elsewhere for a fraction of the cost close to 10 year ago and those lenses are still scratch resistant and much better quality than the ones I got from Studio Optix. I would have complained and tried getting a refund the second time around, but I had some big life events happening at the time so I was too preoccupied to care about my glasses then. After spending a couple of hundred bucks out of pocket, I expected the glasses to last at least a few years with no problem (I have the same prescription for 10 years with regular checkups), but they only lasted about a couple of months at best.

It was my first visit to Studio Optix and Dr. Cassell and his son, Adam, were friendly, prompt, and provided exceptional service. It was a routine eye exam for me but I was presented with additional knowledge about my vision that I had not been informed about before. I also appreciate the Saturday morning availability!

I Absolutely Love there selection of eyeglasses.

10/10 greatest service ever!! Lost my glasses and needed new ones ASAP before my flight and they came through with quick and great work!

Thank you so much to Stephanie who was so helpful, friendly and professional. She got my (urgent) order organised within a few minutes without issue or confusion. Amazing service!

Great staff, from reception to clinician to doctor to optician. Just a friendly, courteous group of knowledgeable professionals. I highly recommend Studio Optix if you need an exam or new glasses in Midtown Manhattan (Rock Center.) Can’t wait to get my first new glasses in 8 years.

Love this place. I’ve been coming here for years. They set the bar high for other locations that have fallen flat for me. Dr Butler is the best. Super friendly while still being thorough throughout the exam. Multi tasking at its finest!!! All of the staff are great. Just had my first visit since COVID restrictions have been in place. They are set up and ready to go. I felt comfortable being inside, mask and all. Everyone is masked up with hand sanitizer all over the place and someone wiping down equipment before and after use. Safe as can be.

Great customer service! I was in a pinch and needed contacts same day. They were so helpful and even called my ophthalmologist to get my prescription and filled within an hour. Very impressed!

My first experience at Studio Optix pre-COVID 19 was amazing with Dr. Brandon Butler and the team. Due to COVID-19, I could not visit the store in person so I emailed the company to order glasses. The process was so seamless and professional. Thanks again Adam for your help!Studio Optix is able to deliver great service in person and remotely.Stay healthy and safe!

I’ve been coming to Studio Optix for the past few years now and I’m always so impressed! The staff is extremely friendly and professional. I’m always in and out and never have to wait for long at all. I would recommend to anyone! Dr. Butler is the best!

6 years ago I had Lasik surgery in Seattle WA which left me with Dry eyes. I have since resolved my Dry eye issues but the laser surgery left me with red eyes, that side effect never did go away. I constantly looked like I had a bad cold or the flu--when actually I feel very healthy and vital. Ive been very self-conscience about my red eyes, wore sunglasses always, and avoided social situations. Dr. Cassel and his amazing optician Sandy fitted me with soft prosthetic lenses which completely conceal the redness. I feel like my happy self again and cannot thank Dr. Cassel and Sandy enough. I am happy to report that I am no longer a recluse in Seattle!

Fantastic service and overall great customer experience every step of the process. I met with Dr. Butler for my eye exam and then met with Adam who assisted me in selecting frames. Adam has an excellent eye and presented numerous options that complimented my face and style. Very friendly and professional staff with fantastic selection of frames. Highly recommend.

Fantastic service from Adam at Studio Optix! He worked with me over the past few months for my trial contact lenses even during the hard times of covid as I couldnt get to the city. He was very responsive and was available to assist in any way possible. Was also a pleasure to speak to :) highly recommended!

Had a great experience here! Thorough eye exam with Dr. Mitch and then Adam helped me pick out awesome frames. Great selection! Will definitely be back.

Went in for a DMV eye exam. After a little wait, the Dr gave me a quick exam, some chit-chat and I was on my way. If I needed new glasses, I would definitely shop there.

The staff at Studio Optix was very helpful and professional. I am so pleased with my eyeglasses. I actually cant wait to get another pair. The visit was worth my time and the price was worth every penny!

I walked in to ask a simple direction question toward Warby Parker since google kept pinning this location as it and I was a little lost. The receptionist was so rude and had such a nasty attitude about helping. Obviously even if I wanted To get glasses I wouldn’t do it here. They are have zero customer etiquette. Update about customer service - It seems they have to reply to let me know about safety precautions they took — very pleased. Unfortunately doesn’t hold valid to my review because that receptionist tried to sell me to come in and help buy glasses. Please review your video footage and see that I did NOT enter your store, merely asked at a distance for HELP. Maybe along with safety etiquette you also teach your staff compassion. Stay safe everyone and DON’T shop here.

Awsome place, Awsome people. The best service you could ever get remember there your eyes and Its your future

Questions for the business manager/owner:- How much $ have you guys billed for without your customers knowledge?- And out of that $, how much did you pocket without providing service/product for?- I didnt realize you operated a SaaS company and booked deferred revenues - maybe I forgot to execute that contract your lawyers sent over?Borderline fraudulent if not a VERY slimy front office (no issues with the optometrist - my doctor was friendly and good). The business had the audacity to tell me their billing practice was correct when I contacted them, so I was forced to call my insurance to resolve (which they did easily).Issues1) Billed my insurance for my full $250 annual allowance but I only purchased $140 of products. This was done without my knowledge/permission. I realized this 4 months later after checking my annual allowance. Studio Optix never told me that I had credit so they would have pocketed the excessive amount (just like your ex-gf that wants nothing to do with you, no email, text, or phone). This could have been OK if they agreed to refund me after I called, but they refused to and told me this was the correct method and I need to bring a new prescription to them if I want to use my credit (good try but didnt work this time for you). Ended up calling my insurance company to have them claw back my credit.2) Did not provide OEM rebate on contact lenses until after I chased multiple times via email and phone (3 in total). Had this issue during my first purchase last year but I let it go because it wasnt a huge deal. But if you ever order from these guys just realize they dont care about their customers pockets.

I first went to Dr. Butler when I was experiencing eye pain. The office fit me in right away and treated it with urgency, it turned out I had a cornea ulcer so it was good they did!! The front desk were so kind and comforting. Dr. Butler saw me quickly and treated me thoroughly and with amazing patient care. I felt totally confident in him and knew I was in good hands. It was a scary situation but my eye healed in a just over a week. After that I knew I stumbled upon a gem of a place. I went back recently for a routine eye exam, turns out my previous optometrist had been giving me the wrong contact prescription (by a lot!). Dr Butler changed my lenses and prescription and I’m seeing much better. After my visit I sat with Adam who pick out new glasses for me that I adore and helped explain all my insurance options to me. The entire experience has been nothing but ideal, HIGHLY recommended!!

Very competent. Got an appointment very quickly, almost no wait. Consultation performed by the doctor and the staff was always fair and transparent, no pressure to sell me the most expensive products, but the ones that fit best to my needs. Fair pricing overall! Will definitely come back. :)

I lost a contact lens in NYC and was desperate for a replacement lens. The good folks at Studio Optix saved the day. They could not have been more gracious and kind. If I lived in NYC they would be my eye care place! Many thanks Optix!

I bought some contact lenses there about a year ago, been meaning to leave a review, Dr Cassell was very helpful and professional, Adam is the greatest, he helped me on more than one occasion, yall should go here they are friendly and professional

Cannot say enough about this place! Efficient, professional, and a pleasure to deal with. I cant think of a single thing that could be better. Have been coming for a few years. Just called by phone, my info was pulled up instantly and I had my contact lens re-order processed, for delivery to me without charge in two days. Hard to imagine better service. The medical staff is equally impressive - highly knowledgeable and totally trustworthy. Theres no overselling -= just good, reliable service.

Excellent Service. Always helpful and informative. Willing to work with your needs and budget. Ive gotten glasses here several times and I always go back because they are knowledgeable and very nice.

The most attentive and friendliest optometrists ever. The staff is friendly enough. They treat you well here and theres no fuss or forcing products and services on me.

Love this place! Very fast service when it comes to getting new glasses and extremely helpful and friendly staff. When I had difficulty adjusting to the curve on the new glasses I got they took them back and had them adjusted at no extra charge. My new favorite eye doctor!

My recent appointment at Studio Optics as usual was a pleasant experience.I felt confident that I was regarded with the utmost of consideration and care.I would especially like to mention the affable Dr. Sarah Klibanoff, whose professionalism and genuine concern resulted in a highly satisfactory experience with positive results.I recommend Dr. Klibanoff and the Studio Optix staff, a place that is like a refuge from the cacophony of the city.

I highly recommend Studio Optix. All the Doctors are excellent, knowledgeable, patient and kind. The front of house staff are outstanding, friendly and helpful. For selecting frames I work with Dawn and/or Sandy who are exceptional in helping to find unique outstanding frames that not only look fabulous but also suit your personality. You are not likely to find another place like this anywhere else in NYC!

I was in NY for the weekend and from the outside window, saw many very hip glasses - I did not expect to buy any.... Adam helped me and picked a one of a kind eyeglass style, so unique and elegant ---I plan to go there now, every year when I need new glasses!! I just sent them my eyeglass RX, and they shipped them right out - simple.

Tristan was super knowledgeable and brutally honest.Great selection, pretty expensive though. No shortage of quality frames here however I spent 10 minutes in the store and they held my insurance so I couldnt shop at any other eyes stores the rest of the day without calling a 1 800 number... just be aware these folks work on commission which makes for a slightly different feel then other shops selling mid to high quality products.

My visit with Dr.Cassel was very frustrating - he rushed the exam within 5mins and didnt really care about it. I was also taken aback by his remarks such has I cant help you just try these two brands and pick one you are splitting hairs this should be a slam dunk...I dont know why it is taking so long ,I got to see other patient and telling his assistant you got to help me...I have no time for this..To to fair, My first visit with Dr.Cassel was fine. I told him how I started to feel uncomfortable of my right eye and had blurry version when reading. Dr. Cassel gave me two different brand to try and asked me to lowered my left eyes power from 4.50 to 4.25 to lessen the stress on my right eye (even my test results suggested 450 for both). At the end of the appointment- He asked me to let the store knowAfter about a week, I still had the same issue so I gave Studio Optix a call and scheduled an appointment with Dr. Cassel again. I came in on time and was escorted to his office 10 mins later. This is where everything start to turn southFirst, He clearly didnt recall my last visit nor did he write any notes down. I had to try to explain to him that I still had been feeling uncomfortable and why I was wearing a lower powered lenses than my exam suggested (4.25 vs 4.50) but clearly he was not in the mood of listening - he insisted that based on his record, which showed that 4.50 for both eyes, You are confusing yourself and you are splitting hairs and bluntly asked me to pick one brand and he would write a prescription and call it a day (i.e. he was also trying to prescribe 4.25 both for me, which clearly showed that he didnt know what he was talking about..). I declined and had to literally beg him to see if there is anything he can do to help me...his answer was plain and simple I cant help you, period.Given I was still feeling uncomfortable, I asked him again whether he could take a look at my eyes with contacts using the microscope to see if the ones that I was wearing at the time were well-fitted. He was reluctant and started to mumbled that I will take a look but Im telling you that they are fine... without even looking at first...I asked a couple more questions and all I got was this should be a slam dunk...I dont know why it is taking so longDuring the entire visit, he behaved like I was wasting his time and made clear to me that he needed to see the next patient, he even stepped out to ask his assistant to you got to help me here and questioning why they sent me in to see him in the first place within the first 5mins, which was unbelievable given I did make an appointment (at what point contact fitting becomes a one-and-done thing?)At the end, he give me one more brand and said he cant help me and asked me to try both and call back next Monday to place a order and made it clear that he cant help and no more visitHonestly, Ive been wearing contacts for many years and I have never had issue before - so I agree with him that it should usually be a 15 mins one-time visit and be done with it. By no means that I am an expert as he is in his field - It could very possibility that there is nothing he can do but, as a doctor, how can you have such an ego that you dont even want to listen to your patient and dont care whether he/she is feeling ok? In addition, what doctor doesnt check his patients visiting history for second visit? This just showed how incompetent he isI know he probably didnt make any money for the second visit of a contact fitting but please, I made an appoint and the time should be respected at the minimum.His ego and lack of sympathy as a doctor was mind-boggling.

Amazing shop and staff. I was visiting from out of town and found this beautiful office and needed some contacts. Everyone in the shop was helpful and the frame selection was amazing. Highly recommend.

Science AND style. I come here for the doctors expertise and the great frame selection. Good sense meets fashion sense.

Ive read the positive and negative reviews here. My experience was flawless. I had complications with my insurance, which were handled quickly and professionally. I was able to get a walk-in appointment with no drama. And my prescription is perfect. I was thrilled. I dont understand the negativity.

I would recommend them to any and everyone! The staff is so nice! Dr. Cassel and Sandy are my 2 favorite people. No matter where life takes me, Ill always come back to NYC for their services.

We moved from New York many years ago, have tried several other places to get eye exams and glasses but we keep coming back. Studio Optix is by far the most professional with the most knowledgeable employees.

Friendly, knowledgeable and professional staff, exceptional selection of frames. I have enjoyed a long and extremely satisfying relationship with this office and highly recommend the team.

Been with Dr Cassel since the early 90s Great service Thorough and knowledgeable. The team are very helpful and great selections of frames and lens. Definitely recommended

I have been a patient of Dr. Cassel for years. He is a wonderful caring doctor with a great staff…amazing selection of glasses in all price ranges…I have actually been stopped on the street by strangers telling me how much they liked my glasses...and he takes my insurance…huge plus. I highly recommend Studio Optix.

Dr. Butlers explanation of my eye health was meticulous and thorough; the staff was quite friendly. Thanks to Liza for helping me find frames. :)

This is the best eye doctor I ever had; you get a very thorough and latest technology exam in an immaculate bright setting, lots of choices and price points for glasses, great doctors and customer service. Good hours to accommodate schedules and no crowded waiting room - just a couple of small benches, its just a great place.

I am probably one of their most difficult patients.I have difficult astigmatism, as well as a general intolerance for soft contacts and difficulty with gas-permeable.Dr. Gonzales is patient and thorough and worked tirelessly to find solutions for my eyes that did not include the phrase.Wear glasses.Danny is personable and helpful, a rare find in the city. Studio Optic works has worked very hard to accommodate my needs without ever making me feel like a chore or a nuisance.I would recommend their services to others.

Great frames. Im sure I could have received the same tests elsewhere. What I didnt like is the customer service. For the amount of money I ended up spending, they couldve been a bit more accommodating.

This is probably the best experience Ive had at an eyeglasses place. Great eye-care, the frame options are fantastic and the staff is very friendly.

I HAVE BEEN WITH STUDIO OPTIX AND DR. CASSELL FROM THE DAYS OF THEIR OPENING IN ROCKEFELLER CENTER.THROUGH ALL OF THESE YEARS, I HAVE RECEIVED FRIENDLY RECEPTIONS AND VERY FINE SERVICE.THEIR EYEGLASSES AND FASHION FRAMES ARE CONSTANTLY ADMIRED BY MY ASSOCIATES WORLDWIDE. I AM ALWAYS PLEASED TO REFER THEM TO STUDIO OPTIX AND ITS WEB PAGE.

I called ahead around 10:30 AM asking about an eye exam for the DMV - they told me I can just walk in and told me how much it would cost in advance. I walked in about ten minutes later and they asked me for a form I didnt know I needed. It wasnt an issue - they handed me a copy, had me fill out the pertinent information and received the payment before being shown to Dr. Sarah Klibanoff. Professional and efficient - she conducted the eye exam, took the time to explain what information I would need to submit online and sent me on my way. There were no issues to speak of - as it should be. Many thanks and definitely recommended.

Best selection, awesome service, and they treat me like family. Always willing to help after the sale. I won;t go anywhere else.

Perfect! Fast and professional service. Very friendly. The price is really cheap, compared to my home country. I will always buy my glasses here. You guys rock!

Great doctor (Butler), but they are chronically late and the front desk has a bad attitude. I’ve never had to fill out so much “stuff”, on paper, iPads, blah. Not a well-run place.

I returned from New Orleans last weekend to find my left eye in severe pain, red, and really dry. I called around 2pm that day to book a appointment. They didnt have any space on the schedule but told me to come in anyways. I waited about 10 min, Dr. Klibanoff examined my eye, diagnosed it within a minute and created a treatment plan on the spot.The next day I returned for another brief checkup just to be sure everything was healing properly. I cant thank you guys enough, Im almost back to 100%. Eyes are so important to everyday life. I wouldnt go anywhere else!

Nothing short of fabulous. Mitchell did all possible and showed true professionalism. I had stumbled across the store as I had just arrived in NYC after a long circumnavigation of Sth America where my glasses had snapped. I still had a couple of weeks holidays left but was totally disabled due to the broken glasses. Within 1 business day I had new glasses better than my old and was back on track. Awesome service cant recommend Studio Optix enough. Thanks Mitchell and staff.

Amazing service! Got here 1 hour before closing and still got my glasses within the day

Great doctors, prompt service, very accommodating Erica at the front desk is great too.

Been coming here for 10+ years -- the doctors are superb and their selection of eye-wear is unmatched.

I have been seeing Dr. Cassel for 20 years. Everyone is very helpful and kind. I would never go anywhere else.

Weve been going to Dr. Cassel and associates for years now and love the service and staff. Extremely thorough and professional and always very friendly and knowledgable.

I would highly recommend Dr. Cassel and the entire Studio Optix staff. They are courteous, efficient and knowledgeable. Dr. Cassel is friendly and easygoing. Appointments with him are relaxed, but there is no doubt that he really knows what he is doing. Ive been going to him for 7 years, and plan on going for many more.

Love this place! They have the best frames Ive ever had!

Bad service, exorbitantly expensive. For a broken part in a Dilem frame, for which Studio Optix is an exclusive distributor, called three times and provided details, they promised to call back three times, nada. Had to come in person. Charged me $55 upfront for a small plastic part, promised to call back the next day, never did. When I called up again, this time to cancel the order, they gave me attitude, and I had to threaten to dispute the charge with my credit card company to get it cancelled.

I have been to Studio Optix for years and have received a consistent excellent service-knowledge, kindness and superb client service-they repairs and fix problems and sometimes at no costs or very little. the selection of frames is great, price range and styles, and the staff is a delight to deal with--I highly recommend Studio Optix.

Dr Mitchell Cassel has been my eye doctor for almost 20 years... Studio Optix equipment is state of the art the staff helpful and friendly with a great selection of eye glass frames and all types of contact lenses. I highly recommend both Dr Cassel and Studio Optics.

Came to this place to get a eye exam last week they did the exam at the end spoke to some lady who say l dont have any glases that fit you with your insurance she wanne to force me to buy a pair wich she ad uv and all the things l say need a pair of glasse for distance simple she just took the paper broke in front of my face and say just pay 49 dollars 10 copayment and 39 for the exam they bill my insurance 185 dollars just the exam wich already pay with my debit card but l m going to get my money back call my bank and wil let the insurance not thay charging then for nothing

Fast service. Great people. Glasses broke😳 they fixed in a snap with a smile.

I had problems with my eyes for some time. I heard about Studio Optix and Dr.Cassel in NYC so I decided to go there and have my eyes checked.I received a very professional treatment; Dr. Cassel took the time to answer all my questions and I had many.After having my eyes checked, I bought my glasses there too. Not only they showed me a large selection of different frames to choose from but they also helped me to find the glasses that I could afford. We went through all the options in detail until I found the perfect glasses.Dr. Cassel and his team offered me the best service that I have ever had. Go to Studio Optix was the best decision. I will come back for sure!

Love this place -- awesome service, awesome glasses, awesome doctor. -- would highly recommend!

First Class Eye Care, look no further!

Terrific service, friendly staff, wonderful doctors. A pleasure!!

Ive been going to Studio Optix for years. Id never go anywhere else.

The best optics store

Unbelievable service, amazing collection!

Great

Horrible and arrogant service; asked to pay for service covered by insurance.

Competent staff and good managers are kind to you. If you realize that you have forgotten your contact lenses while traveling and first explain that you want to buy contact lenses without a prescription by arranging English words on the phone, can you come because the person who comes to the store can help you? That thing. When I lined up English words with the person who came to the store and called the woman at the reception desk, a woman who seemed to be a manager (a woman who responded to the phone) came out from the back, responded quickly, and the number of sheets required for stay (12) I received it for free. The English words I utter are so terrible that no one else can understand them, but they understood it as if I were solving a quiz. I am very grateful for such a response in NY, which is treated as noisy and rough.