I called Cube Smart 5565 in Naperville and Shekenna was the representative that assisted me. She was very kind and so nice. She was so informative and answered all my concerns and questions. She was very patient and made me feel at ease and not overwhelmed.I needed a storage unit the right size for me and she was very informative and pleasant to work with. She researched storage units to my preference and went above and beyond. She had such a calm demeanor. I set up an appointment to see her the same day and she informed me of the facilities times of operation. I met her in person where she sat me down and explained everything thoroughly to me. She showed me the storage unit that was available that met my needs and toured me and familiarized me to the place.Originally, the unit I had reserved was too far from the elevator and I requested something closer as I have a disability which makes it difficult for me to walk. She found one closer to the elevator. That was so thoughtful and kind of her to take that extra step. She was very compassionate to my needs. She also explained the contract thoroughly, including the rates, fees, and insurance costs, etc. She showed me how to access my storage unit and how to enter the premises. Her instructions weren’t confusing and she made it so easy to understand the whole process, such as using the keypads, elevators, the dollies, and informed me of the times the office was open and times I’d be able to enter the storage facility.I was amazed how smooth the whole process went. It wasn’t complicated at all. I remember calling her close to 4pm, met her at 4:30pm and was out of there by 5pm. I was fully stored by 7:30pm at the latest. I didn’t expect that at all.Overall, I was amazed at the positive experience I had at Cube Smart because SHEKEENA knew what she was doing, did it efficiently and quickly as well as accurately, and made everything flow smoothly.Thank you for providing such great customer relations with your customers. I appreciate all the help that was provided to me by your dedicated employee.I received the storage unit that was perfect for my needs. The storage facility was exceptionally clean. The two elevators worked perfectly. There was an adequate amount of dollies available to transport my belongings. The two garage doors were an asset to the storage facility allowing customers a safe way to organize, transport and move personal belongings in a secure area that was enclosed unaffected by the elements.If I had to rate this specific Cube Smart, I would give the facility a 10 out of 10 on a scale from 1 to 10 and the customer representative a 10+ for being exceptionally great at performing her job.

Very clean storage units. I highly recommend cubesmart if youre looking for a professionally maintained space to store your items. The staff was very helpful and the general manager is very kind and awesome!

We love that theres a pull in bay for unloading. The cart availability is so helpful. Your facility is very clean. These are all reasons we would use your facility again.

It was a clean, and safe storage unit. I never worried about my belongings.

It is always very clean and well maintained. I could have gotten a smaller storage cube that cost less if the employee would have been more specific.

I arrived early and Marci let me in and showed me the process right away since this was first time Ive rented a storage unit. This after several calls the day prior to set up the unit, locks, etc.I had several questions, and she was able to address each of them quickly.Would highly recommend this location.

Staff is very friendly and helpful. They made my first experience of renting a storage unit easy.

Very clean storage units, very easy to access. All around great experience.

There is great customer service at this cube smart. Mari has made me feel so welcome and left me with a sense of security knowing that she truly does have peoples best interest in mind. She seems like a person who goes out of her way to ensure that her customers all right is with placing all their memories into a storage unit

If you are looking to rehome some of your personal belongings, this would be the spot!*Super clean*Centrally located*Easily accessibleIve been renting here about 9 months and am very satisfied. But you should be mindful that your initial rate will probably increase after the first 6 months. Im sure if you ask the staff what the rate increase will be, they will be honest enough to tell you. But even with the increase, it was still worthwhile for me to rent here.Kudos to Marcy! She was very accommodating and helpful throughout the process!!!

Customer service is amazing Marcy and SheKeena in Naperville, IL also Clean, Very accessible, love this place.

CubeSmart has been fantastic. Marie has been so accomodating, very personable and when every I have a question, she is right there to answer it. She is very proficient!! A keeper!!!! Thank you Marie for all you do for us! I will be here for many years with the company as we need storage units for our medical devices. And I am SO HAPPY to be with CubeSmart BECAUSE of Marie!!!

We are very happy with the ease of storing at CubeSmart. Staff has always been friendly, helpful, and professional.

I want to say that Maria was fantastic in helping me with getting the 3 different cubes I ended up needing. She has a great friendly helping personality.I would HIRE her tomorrow for my company. Except my company is in Canada.You are smart to have her manage your facility.⭐️ ⭐️ ⭐️⭐️⭐️

I have to agree with many of the reviewers ...this location gives excellent customer service. Marie is wonderful and made our move-in experience a positive one. Clean facility and convenient location (at least for us) made this our top choice.

Great storage facility. Extremely clean. Marcie was a great help and kindly helped us choose the best unit for our needs.

Wonderful friendly staff! Marie made everything so pleasant and the facility is super clean, bright and very secure. I was going to visit a competitor but after stopping at CubeSmart I didn’t need to go any further. Thanks for the help Marie.

We were looking for a local self storage unit in South Naperville to store some seasonal items while we sold our home. After looking at some reviews online - we decided to visit CubeSmart in South Naperville. Marie has been outstanding answering all of our questions. All units are climate controlled and the drive-in unloading bays are great especially during rain or snow. If you are looking for a storage unit - definitely give Marie a call at CubeSmart.

Super clean, attentive staff, easy access. Flexible arrangements over time to grow or shrink your storage.

Great experience booking a rental space. Extremely professional and courteous. Booked over the phone -easy! - then came in to sign and put my stuff away in a very clean and safe facility!Do not go anywhere else!

Marcy was so friendly and helpful navigating the storage experience! She explained everything throughly and gave me confidence in the building!

I love this self storage facility. It is bright, clean, convenient, and secure. It storage could be fun then this place would be it! I enjoyed working with Marie; she is effecient, friendly, and very helpful. I definitely recommend CubeSmart of Naperville!

CubeSmart Naperville delivered great experience. From the staff (Marie) to the customer support after hours, hands down great experience. Would highly recommend and whenever need another storage unit I will not hesitate to come back to CubeSmart Naperville.

Marie was wonderful during the move in process!Thank you

Marcy Wegner helped me solve my scotchtape issue since I could not close my boxes!

Wonderful customer service, very helpful GM Marcy Wagner gave me a tour the facility which is very well kept. Also helped me choose the right size storage for my belongings 😎Thanks again!

Excellent service from office managers. Mr. Kim is terrific. The facility is immaculate and safe. Really nice to pull your vehicle into a clean, climate controlled garage to unload. Carts are available to help you move your belongings from your vehicle to your storage unit. Storage is well-lit, clean, safe, and easily to access. Have used other storage facilities in the past; CubeSmart far and above the rest.

Wonderful facility and customer service! Highly recommend. A

Great service, very clean and no hassles to set-up and clear out

Very clean and staff was always very pleasant.

Very clean, friendly staff, well laid out. Staff treat you like you matter, not just a customer. Marci at the Forgue Dr location was very helpful, cheerful, and thoughtful. She made sure the doors stayed open while I was going in and out with several loads.

The woman that helped me with my move-in experience was so sweet! I felt comfortable with the COVID precautions that were being taken at the facility, and it is so CLEAN in there! Easy access in and out of the garage which is something that always makes me nervous so I was really happy with that. A++

Great facility! Great Prices... Been to a few horrible places before... Doo (the manager) is one of the best in the business!

Ive had nothing but great experiences so far with this storage facility. The management is very friendly and helpful, especially Marie! The facility itself is very clean and quiet. The prices are reasonable and I feel safe storing and retrieving my inventory here.

Cube Smart is great, highly recommend for your your storage needs. Talk to Marie she is great and so accommodating. Thank you.

Good Service, and very professional staff

Very welcoming staff, and an extremely clean and well-maintained facility. The manager on duty was personable and helpful in getting me set up, but also gave the impression that rules were expected to be followed and that there were standards in place to make the storage facility clean and secure for everyone.Im a relatively new customer, but I feel as though I chose the right place!

Recently rented at the newly opened location. Marie is awesome, was very patient with all of my questions to help me rent the right size unit. I moved during inclement weather, the enclosed unloading area is awesome. Nice clean environment. Very happy with my choice to rent at this location.

Friendly and informative service from Marie.

This is our first time to rent a storage unit and Marie made it an excellent experience! The process was quick and simple. The facility is clean, easy to access and is operated extremely well. Marie showed us several units to help us with making the right decision, answered all of our questions, and she also explained things very clearly! We highly recommend this location! Oh, and they are also very competitively priced.

The manager at our Rt 59 Naperville Location was amazing. She made everything constantly super easy. The place was clean and organized. I even brought my family to help me move out and they were impressed.The one thing to be wary of, and this is not the locations fault, the cubesmart moving boxes are terrible. They rip with anything over 50lbs in them.

I was able to reserve a unit, complete the reservation and self view the unit all from my phone. When I realized that I needed a larger unit, Marie was able to switch the lease over to the larger unit. Everything is clean including the bathroom! Nice work CubeSmart!

Marie was very personable and made my move in simple. I have had her in multiple locations and she has great customer service.

I opened a new storage unit to store some random personal items. I brought my 4 year old son along with me too. Marie was extremely helpful, fast, and also chatted with my son & I while still staying on task. It was a very pleasant experience overall and the facility seems clean and well managed :)

Convenient, clean, easy access, and a professional and friendly staff!

Great storage facility. The price beats all others around for indoor climate controlled storage. It is secure with a unique pin to get into the facility. The staff is helpful and friendly. Great experience, would recommend to anyone for storage needs!

The service at the Naperville location is exceptional and the climate controlled facility is super convenient,clean and secure. We had shopped around and decided that the value, service, unit layout and access was top notch. Our service rep Doo Kim was awesome to work with as he was patient and answered all of our questions and we signed up on the spot for a unit.

This place. Lord. I dont even know where to start. Ill just start with just recent issue.We currently have a unit here 10x20 for 239.30 a month (weve had a few months).Today I get a notice that effective next month this unit will be $271.00... okay. Online the exact same unit is less than $200.00 today online.Basically only used this place if youre going to be out in less than three months. Otherwise expect an over $30 increase on your current rate. Never mind that the exact unit is more than $70 LESS published on their website.This place is a racket.As you can see from owner response it makes ZERO sense for the increase if the exact same unit is actually $70+ lower online today.

Accommodating. Very clean. Good balue

Easy to reserve. great rates. Appreciated courtesy call before expiration of quote.

Moving and storing your personal items can be stressful and trying to find a storage facility that is well run; clean, convenient and organized is very important. Marie was excellent and helped us to find the best storage cube size and location within facility to fit our needs. She was very professional although warm and friendly. We felt confident in her suggestions and her follow-up and instructions were great. We would definitely recommend cubesmart as your storage choice.

Brand new facility in great location with many configurations available which can be tailored to specific demands. Great ability to scale up and down as needs change. Marie and Char were both spectacular to work with and went out of their way to make me feel at home and well taken care of. I will continue to use and recommend to others without hesitation.

Very impressed with this facility. Easy to access, elevators were large and the facility was extremely clean. The staff was attentive and at the ready when needed. Well done CubeSmart.

The storage was new and hence very clean. It was indoor and climate controlled so my furniture was in good shape.The manager of the store (Maria)was very nice and helpful. She always greeted us cordially and answered to our qs and guided us well. So our 1 year experience with the Naperville CubeSmart was very good !

Since the moment I book the storage unit, I got superb customer service. Marie Johnston was very helpful, and also helped me to get to a different storage unit, since the one that I initially booked it was too small for me. She did a great job with the walkthrough. The facility is very clean. Thank you!

Marie is such a joy to work with and always so extremely helpful and knowledgeable! The location is fantastic, clean and secure. So happy we decided to store here.

The new facility is VERY clean, which is wonderful and comforting when storing personal items. Maria was attentive to our needs and ready to answer any questions or show us a different storage option. She worked very quickly and was fast to get us signed up and ready for move-in. The speed was great for my rental partner, but maybe a little too speedy for me. She was so helpful though, and clearly ready to do what we needed to feel comfortable reserving a unit. Access for moving in/out is so convenient, especially with the large drive-in area with roof for cold or rainy days!

Excellent staff who are willing to assist you. Great clean facility and storage units.

I absolutely loved the service I received from your worker MARIE. She was very efficient and committed to her job. Her customer service goes beyond measure. Thank u for your impressive work ethic. I will definitely recommend anyone to visit your Naperville location. Thank youCharlotte Scott

Great facility and great staff. Especially Marie!

Clean storage units, convenient location, and ease of loading and unloading.

I dont have anything negative to say great customer service and clean facility.As well as forgetting my lock Marie helped me out in between managing other customers.I will be returning when I need storage

A good experience in setting up my storage space, but a couple points of warning:* Insurance is mandatory and extra: at least $12/month. Nowhere on the website is this mentioned.* If youre concerned about whether youll have enough space, ask to see the locker in question and bring a tape measure. I reserved a 5x5 locker only because it was the smallest locker available, knowing I didnt need all the space, but the space I was assigned was significantly smaller than 5x5. If I needed the extra space, Id have definitely requested a space closer to 5x5.

Marie was very helpful at the Plainfield location this morning. I had the pleasure of having 2 wonderful ladies to help me. Char also helped make my move in very smoothly thank you

Great location and great management in this storage business. Staff are very professional and helpful in any small concern you may have. Constant interior temperature in all seasons. Feel comfortable in working with this storage. Come and check out by yourself!

Manager Maria was super helpful and great to work with. The facility is spotless and the units are great. Perfect for my needs! Highly recommend!

Very easy process to sign up. The facility is extremely clean and equipment is all in exceptional shape. Loved being out of the elements as we unloaded.

What an awesome, affordable and CLEAN facility! I am so happy with this place that I just had to share it with others since there are many choices out there.When I arrived, I had the BEST customer service from the manager, Marie, who set everything else aside to help me, show me around and even make sure I felt welcomed to the area (I live on the East Coast) by recommending some great places to eat. She obviously loves her job, the customers and making sure the experience at CubeSmart in Naperville is perfect!This place is also convenient and incredibly clean with lots of carts to borrow to get stuff from the vehicle to the rented unit. Thanks Marie and CubeSmart!

This is a newer facility with lots of security. Unload/load inside out is the weather! Great attentive & personable staff who really wasnt too provide am outstanding experience & speaks highly of ownership. I highly recommend this CubeSmart location!

Marie was awesome to deal with and helped me last minute in Romeoville store! Thank you so much for making this easy, during a very difficult time.

Easy to reserve and set up. Great that you can pull in your vehicle out of the cold. Numerous carts to make transport easy.

Mr. Doo Kim is very friendly and accommodating. Although we reserved a smaller unit in the beginning he was very helpful to show us a larger unit. We ended getting the larger unit. Thank you for being very accommodating to our family!!

Amazing customer service! Marie and Doo are very knowledgeable and helpful. The facility is very clean and I was blessed to get my first month of storage free.

Great facility and very clean. Both Maria and Doo are awesome to work with.

Marie is amazing! She made the process quick and easy and is super knowledgeable. Highly recommended to go to cubesmart for all your storage needs!

Checked in with Marie. Despite another customer being a royal pain, she was ready to help and got us on our way to getting a very needed storage locker.The facility is in great condition. Floors are spotless. Convenient garage entry point for easy unload outside the elements.

Marie and Char were really kind and helpful. They went above and beyond to help me make the right decision when it came down to picking the correct storage unit. I would highly recommend storing your items here. The amount of security the facility has really makes at ease that my belongings are secure.

Just moving in but so far very helpful staff. Facility is very clean.

Everyone we have dealt with at Cubesmart Naperville have been terrific! Marie took time to go over everything with my husband and so we understood everything and was comfortable with them. Great experience!

Char and Marie are a terrific team. The are customer focused and friendly. They went the extra mile and made me feel very comfortable. The facility is first class, clean and accommodating. Highly recommended!!!!

Free first month, easy access, big elevators, good prices.

Staff is very helpful, place is immaculate and clean.

They raised the rates $20/month on our unit after we had only been renting there for 4 months. Watch out for promotional rates that go away quickly.

Marie was fantastic! She was very thorough about everything. She helped with finding us a large storage unit on the first floor at economy rate. She was always there if I had any questions or concerns and I felt like she was a friend because she is so down to earth and such a good person to know.

Easily accessible hours, friendly staff and affordable. All at a great location.

Great. Char was awesome. In & out in about 10 minutes. Clean, New facility. Nice special/ 1st month free. 👍

I utilize Cube Smart in South Naperville for my business. The team of people who work there are knowledgable and helpful! The space is kept impeccably clean. Great job!

Helpful staff, clean operation and like indoor drop off...

We just rented space at this new storage facility in southwest Naperville. Its convenient, sparkling clean, and set up in a way that makes moving whatever you have to store very easy. You can drive your vehicle into an interior bay to unload or load your belongings, and the building is safe and secure, with televised camera monitoring twenty-four/seven. Its a temperature controlled building, with spaces sized for a variety of needs over three floors. The staff is very helpful, friendly and efficient, and offer boxes, locks and other storage supplies on site.

Not only was Marie helpful and knowledgeable about the facility, our storage unit and our move into the unit, but she took me in when the tornado sirens went off on the area! She went above and beyond!

Marie Johnston is the ultimate employee!! She is always so positive when you walk in and is always wanting to help out customers!

Both Char and Maria were very personable, knowledgeable and patient.I enjoyed working with them very much.The facility itself is wonderful. Soooo clean!!!

Great facility. Very clean and secure. Doo was great.

I had a space at the cubesmart in Plainfield. Marie was awesome! She helped me by helping me with my vacate of my unit. Answered all my questions I had. Would definitely contact her again abt using her services to obtain another unit! ❤️

Excellent in communicating

Marie was very helpful, kind and had lots of information to give us, great facility, very much a pleasure to work with.

Great customer Service Doo! Aloha braddah

Doo and Marie have been wonderful! This place is great and clean.

Marie was terrific.... Easy check in... And was a pleasure doing business with

Excellent inside storage facility with temp control. Easy access.