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Extra Space Storage
1432 W Ogden Ave, Naperville, IL 60563, United States
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ma
Review №1

Great customer service! Kyle was a great help and answered all my questions honestly and thoroughly. The building design was simple and straightforward to navigate too. The only thing I’d warn is that there is a required monthly insurance fee added to the monthly rental fee (which I should have seen coming). Overall, I had a good experience touring the facility and signing my lease, and I have no qualms about storing my things here for the foreseeable future.

V.
Review №2

From start to finish everyone in the office was nothing but amazing and professional! Everything was explained and any additional assistance needed was provided with no issue. The main person I dealt with was Kyle and he was nothing short of amazing. It was another gentleman that I spoke with once but we didnt interact much yet the minimal exposure to him I had was amazing as well. The customer service was great! THE FACILITY IS CLEAN and secure.

Be
Review №3

The facilities are good. Rented there before and was pleased. However this time we have gotten TWO price increases. First was $16.00 increase after only 5 months. The second was another $19 increase after another 8 months. I realize the price was not locked in however I believe that two increases totalling $35 in a year is ridiculous. Once youre in, youre kind of helpless against this kind of rate increase. I would hope you could lock in some kind of rate for some amount of time before being subjected to increases. Initial rates look enticing, but beware of increases you cannot control.

Ta
Review №4

Clean, accessible, never a problem --- renting a unit from the aptly-named Extra Space Storage has been a dream compared to other storage companies. The folks in the office are attentive and always helpful. No worries, no qualms, just good storage and good people.

Le
Review №5

Love the storage space but I dont like the raise in rent every 10 months or so. It makes it very difficult when the cost just keeps going up. I had a Uhaul storage before this one. It wasnt as nice and it was outside but the rent only went up like $5 every 2 years. Other than the rent increases its really a very nice storage unit

Ch
Review №6

I have been very impressed with every aspect of this business. The facilities were extremely clean, well lit, and secure. The unit I rented was easily accessible and the staff was very polite and helpful. If I need ANY space for storage in the near future for whatever need arises (short or long-term) they will definitely be getting my business.

An
Review №7

Clean, quiet, reasonable price and a friendly and courteous staff. They helped me decide what size unit I needed, which was a big help, and saved me some money. Thanks Extra Space Storage.

Sh
Review №8

I had a great experience from the time o went online to reserve the unit to when I stopped in to purchase boxes . They were extremely friendly , knowledgeable, and helpful. I purchase serval items that are sold in the office ( boxes, tape, chair covers ) I absolutely loved they had a welcome tag with my name on it along with suggested items to make my move easier. I then was assisted to my car and they placed all the boxes in the trunk for me .

St
Review №9

They look after my stuff very well, always clean, great lighting easy access.

Sa
Review №10

Todd was so helpful! Could not be more appreciative. The storage unit my clients reserved was too small for all of their items, Todd was able to find a solution, so thankful! The facility is very clean and so secure. Definitely will be recommending! Thanks again

Ti
Review №11

Two ridiculous price increases..I moved all my stuff out of there.It was nice to have a temperature controlled unit though.

Tr
Review №12

I had a great experience with Extra Space Storage. I would highly recommend them for your storage needs. The facility is clean, and Todd and Kyle are great!

Ma
Review №13

So....the day I decide to move out.....a blizzard hits the area and made my move ....ridiculously difficult for me. I have problems with the cold and my body doesnt do well due to a chronic auto-immune disorder. I was panicking as my agreed upon time neared and I was still not able to get all of my things packed into or onto my car....in near meltdown mode, Todd pulls me into the office and gently asked my what I was trying to do. I was about to lose it as I started explaining, and the tears welled up, but he was so kind, and asked me to take a deep breath, that i needed to stay warm and safe and take my time. I cried anyways, but not from frustration. I cried from a place of deep gratitude. I have only been here for roughly 6 months, but Todd has always been uncommonly kind to me, and I probably gave him pause a few times with my unorthodox ways. Most people become very defensive and aggressive with me because they dont understand that I have certain needs that dont seem obvious at first. Todd always sought to understand before making assumptions, and I CANNOT stress enough how truly moved I was during that Blizzard. He didnt just cut me slack, his kindness got me through the rest of a really long and painful evening as I fought the cold and my body to finish my move out. I worked with Kyle briefly towards the end, and he was just as super responsive and courteous as Todd. I had a really great experience here. The people are a cut above the rest, the facilities were always clean and well maintained. My belongings were safe and undamaged free of any surprises and I will rent with Extra Space Storage again if the need arises in the future. The pricing was slightly higher than other nearby facilities BUT COMPLETELY WORTH THE MONEY as I look back on the quality of the unit and the service I got! I always had a hand truck available and I never had to wait to get to my things. It was a above and beyond my expectations. :)

Ma
Review №14

Great service and met needs both short and long term. Staff was extremely helpful. Would use again.

Ma
Review №15

Bait and switch...consumer be aware! VERY VERY VERY disappointed with Extra Space and their business practices...since when is it acceptable for a business to increase costs by 63.44% over a period of 30 months?...and for a recent storage unit I had to add, my costs increased 18% in 3 months. This is price gouging at its finest! I am captive until I find the time and another location to relocate my stuff however, I am happy to inform all potential customers of Extra Space to lock-in your pricing up front because you will be taken advantage-of once you have moved your stuff into their storage unit. This is a case for the States Attorney to investigate as well.

E.
Review №16

Extra Space Storage is awesome. Clean, safe storage environment and super helpful staffs! Todd has made the entire process super easy from the get-go, I’d recommend this location.

Ke
Review №17

The check-in and move-in process was very easy.

Bo
Review №18

First class operation. Very nice, professional to deal with. Very clean !

He
Review №19

Shawn could not have been more helpful and accommodating. He explained everything and gave us some helpful pointers as first time storage users. I wish every company I dealt with had such awesome customer service. Even Holly who took my phone call was very helpful and friendly!

Yo
Review №20

Very helpful representatives and easy to do business with. Place is very clean.

Jo
Review №21

We leased a storage unit at the Naperville Extra Space Storage facility at 1423 W Ogden Ave for about 7 months and couldnt have been happier with our experience there. Not only is the facility climate controlled, clean and bright, with dollies to facilitate moving belongings from the loading area to your unit, and with excellent security (gated entry/exit requiring entry of a unique code as well as an industrial-strength lock on each unit), but Todd and Kyle were extremely personable and helpful throughout our time there. Todd, who lives on the premises, called me at home after his nightly check of the facility, to let me know that I had not properly locked the lock on our unit. We highly recommend this storage facility for anyone who is looking for extra space.

So
Review №22

Excellent storage space. Very clean!

As
Review №23

Friendly, clean, and easily accessible.

Ci
Review №24

During my time here I was helped by Myles. He had great customer service and my experience way easier than I expected! I will be using this storage every year for college.

Ar
Review №25

Very clean space all white and gray interior- it would be handy to have a few wall mounted space maps once inside the building - easy to get lost -I suggest a wall map posting like in most buildings which post a floor plan map “You are Here”

re
Review №26

Shawn has helped me out tremendously.... when I needed new lock, payment information, etc. Such great bell and always so kind. I thank you so much!!!!

L
Review №27

Both Todd and Shawn were super helpful. The store looked clean and access was easy. Loved all the packing supplies available!

B
Review №28

Came in just as the manager was closing to look at and open a unit. Super professional and she stayed a few minutes past her end time to help sort me out.We rented here for about six months when we did a rehab and the place still looks brand new. Units are clean, climate controlled is available, and priced just fine for this area but you pay for what you get.100% would recommend.

Mi
Review №29

My experience with Extra Space Storage in Naperville, IL was very positive. The staff was helpful and courteous and the facility was top notch. When I need storage space in the future, I will not hesitate to use Extra Space Storage.

Ju
Review №30

This location is great, easily accessible, clean, well run. Rose helped me and does a wonderful job! If youre looking for storage in the area, you cannot do better than this one. Check online for flash sales or sale prices when they have extra of certain sizes. Trust me, Ive looked into numerous storage facilities and this one is the least expensive and the BEST facility and service hands down!! Thank you Rose!

Bo
Review №31

Excellent help by Todd Dooley getting me settled. Great follow up and explanation of the lease. Answered all my questions. Thank you!!!

Da
Review №32

I love Extra Storage Space! Jackie was very helpful, knowledgeable & friendly.

Ja
Review №33

Made over the phone booking very easy and stress free.

Su
Review №34

Helpful staff- assisted me with security entrance and guided me to my space. The facility is clean, climate controlled, & secure. There are carts at entrance to move your stuff.

Ji
Review №35

Great facility

Ja
Review №36

Clean, accessible, easy to talk with and resolve any concerns. Great place. Will use again.

Pa
Review №37

After being runoff the road I drove into extra space storage parking lot in Naperville Illinois I talked to Todd Dolly and told him why my car was in his parking lot. I am a senior female. Todd help me out of a difficult situation I want to thank Todd for changing my tire and thank this company for a very compassionate employee representing extra space storage.

Je
Review №38

So far I am super happy !!! The whole experience was easy and efficient! The young man who helped me was very nice and helpful!

Av
Review №39

Had the pleasure of meeting rose and having her help me with my storage needs! Facility was impeccable and to find out the employees clean everything themselves blew my mind! Thank you so much Rose for everything! Im so happy Liz from route 59 recommended you!!

VH
Review №40

I continue to only have positive experiences at extra space. Rose is amazing! Shes very knowledgeable and helpful, answering any and all questions I had, while still making me feel valued. The facility is also very clean, which is a must for me. I simply cant say enough positive things about this store!

Ti
Review №41

My boyfriend and I recently decided to leave our current storage facility due to their lack of customer service and overall cleanliness. We found Extra Space Storage and fell in love with the property immediately. What really sold it for us, was the Store Manager Jackie’s incredible customer service and friendly personality. She made our move into the facility quick, easy and painless. She was a true joy to work with, and we look forward to telling our friends and family about Jackie and Extra Space Storage!

Ty
Review №42

This is a great place to store your items. The customer service is amazing, very friendly and attentive. The facility is always so clean. A must to experience.

To
Review №43

Jackie was great! Shoes are welcoming, knowledgeable, and helpful. She walked me through the entire process, took her time with me. The place is nice and clean, climate is perfect. And everything is easily accessible for you to put your items inside. Thank you Jackie!

Za
Review №44

4.5 stars. Was a little thrown off initially because the price jumped from roughly $50 to $65 after my first month but other than that, great service, great staff. Very clean, secure and professional building. Had my items in for about 9 months and had no issues. Move out was easy and simple. Highly recommend.

Ch
Review №45

Jackie was very polite and helpful! The place was very clean and super secure.Upon move out, all my items were well-protected and clean. It was a great climate. Customer service was excellent, I was told clearly at the beginning what I had to do to cancel the service so that Im not charged an extra month- and it was re-enforced on my paperwork (which is good because I can forget things). Highly recommend!

Ja
Review №46

Rose and Todd are great! Very professional, patient and kind. The facility is very clean and organized. It is always a pleasure working with them.Highly recoomended!

Je
Review №47

The team was so helpful in finding me a unit to my specifications. The process was quick, painless and super easy. The facility is very clean and the employees are always willing to help.

Er
Review №48

Rose did an amazing job during these complicated times. I am excited that Extra space storage was open and able to my family with our storage needs. Thank you so much!

Jo
Review №49

Jackie did a great job showing us the property and really made us feel comfortable with our storage needs. She runs a great storage facility. We are coming from Public Storage and the difference is night and day in favor of Extra Space Storage. If you ever need a space for storage, come here!

Tr
Review №50

This Extra Space Storage is a great place to store your goods. A very clean place with a nice climate control area. The customer service is great.

Va
Review №51

Extra Space is awesome! Vanessa was very helpful and super nice! Lauren was also very helpful. The storage unit and building was clean. Walkways were bright and again very clean. The prices were better than their competitors. They have way more to offer as far as security, convenience and overall value! Definitely recommend if cleanliness, security and professionalism is what you are looking for.

Ga
Review №52

This is our first time leasing a storage unit, and I have to say they made it super easy. Love the assistance from Jackie! Great job on customer service and pricing.

To
Review №53

Great service. Friendly staff. Fantastic facility. Meet all my storage need!

Rh
Review №54

Its a nice place to store your stuff. Cameras all over so I feel safe. The person that we worked with was really nice. I recommend this this 100 %

Ca
Review №55

Rose did a fabulous job. She was very friendly and informative. She helped us with all our questions and led us to the perfect space to meet our needs.

CJ
Review №56

Rented a storage space yesterday by reserving it online. Within a couple of minutes, I got a call from Lauren regarding my interest in the space. When I went to the site, I was greeted by Lauren who showed me the storage unit and went over how everything worked. We later went down to do the paperwork. Throughout the entire process, Lauren was very knowledgeable, professional, and was able to answer all of my questions.The facility itself is clean and well managed. I also like how you can load directly into the elevator from the loading dock. It has been a while since I have had to rent a storage locker, and I was impressed by the security and convenience.I would definitely recommend Extra Space Storage.

Ma
Review №57

The facility is clean and very well kept. Service is super friendly and helpful. I would definitely recommend this place.

Je
Review №58

I stopped in to the store to ask questions and was met with nothing but kindness. Location seemed great and people were friendly. Thumbs up!

Sc
Review №59

Very professional staff. Kevin assisted me in my storage unit rental. He did a great job and went out of his way to make sure all of my needs were met and received detailed information. The facility is very nice, clean and well kept. Gate system provides great security and is an easy in/easy out drive through, even with a trailer. They definitely go above and beyond here.

ch
Review №60

Rose was very kind and explained everything very well. The building and the units were well maintained. Highly recommend this storage unit!

Ly
Review №61

I love extra space. Moved in on a super rainy day and the convenience of having a CLEAN restroom onsite was awesome. Spoke with the great staff because we needed another unit. They were helpful without charging an arm and a leg. Customer service is beyond great and worth every dime!!!!!!! Highly pleased.

MI
Review №62

I went online yesterday to check them out & put in a reservation for a unit. Jackie called me within an hour to give me more info & answer any questions I had. My boyfriend & I went in this morning to compare 2 units & rent one. Lauren who was at the front desk was very friendly & helpful (she even opened a few minutes early for us)! She showed us both units & helped us decide on one. While Ive only been in once to rent the unit, the staff seems very friendly & well informed, the units & building seem clean, secure & well maintained, & the prices are quite reasonable.

Ka
Review №63

You are a resource and Thank you

Re
Review №64

This place is amazing! The facility is super clean, easy to access and the staff go above and beyond to make you feel welcome! Whether you need a little extra space or a place to put all your worldly belongings, this is the place to do it!

ar
Review №65

Friendliest people in the business. Clean place simple on boarding!Super duper pricing

Ma
Review №66

Jackie was extremely friendly and responsive. She called me within 10 minutes of making my reservation online and i was set 15 minutes after walking in the door. Extremely clean and well maintained facility, no random support pillars taking up space in my unit, and very easy to access.

Ad
Review №67

Very clean and secured facility. I would recommend using Extra Space Storage!

Ja
Review №68

The staff at Extra Space was amazing! It was a very clean facility and Jackie went out of her way to answer all our questions. She was very friendly and professional! I highly recommend this location!

Di
Review №69

Met with Jackie this morning and was impressed with her knowledge, experience and patience. The facility was very clean and well maintained. We rented a temperature controlled unit and are looking forward to moving our items in.

An
Review №70

Ive used this storage company twice. Each and every time same service. Friendly service! Thank you for accommodating me 😊

Da
Review №71

This facility has raised the rental twice. The first time was $100.00 after a few months and now again $50.00. My recommendation is to find a different storage facility.

De
Review №72

The store looks fantastic! Its clean and well kept. Jackie the Store manager has always gone above and beyond when I need something. I highly recomend renting at the store. You will enjoy your stay!

Vi
Review №73

Extra Space Storage is absolutely fantastic, I love renting from them, their units are clean and the staff is wonderful! This specific location is fantastic, Vanessa and Lauren were amazing, They answered all my questions and made sure that everything went perfectly when renting me my unit. I definitely would recommend this specific location to anyone in need of storage space!

Di
Review №74

Very clean facility! Rose was super friendly & helpful, showing us each unit & helping us decide on size of unit needed. Love that it is climate controlled & secure!

Jo
Review №75

Thaddius and Jackie were absolutely amazing. They answered all the questions I️ had about the facility and the storage process. I️ initially came in for some boxes and to get quotes. If I️ decided I️ need The storage soon I’m definitely coming to extra space!

Br
Review №76

Extra Space is it! From the initial phone call of setting up a storage,to meeting them in person. When I first arrived doors were opened to me with smiling faces. Lauren has the most bubbly spirit and Vanessa is a great assist. The facility is clean and secure. Being new to having a storage unit I didn’t lock my unit correctly. Vanessa called informing me right away with my mistakes during their daily checks. Bathrooms onsite and water given for convenience. So happy I went with this place. Keep up the good work and great customer service!!!

Do
Review №77

This storage facility is the cleanest most maintained place I have ever rented at. I recently moved out since I no longer need the space and it was an easy process. Lauren the manager and her assistant were very great to work with. If I ever need storage again, I will definitely be using this company!

Ca
Review №78

I looked around at a few places before I chose Extra Space Storage. I wasnt just comparing prices, I wanted a place that was clean with people that were helpful. And that is exactly what I found here. Vanessa took extra time with me to show me around and explain things to me, and answered every question I had with a bright, cheerful smile! It made me feel good about the place I am keeping some important things while I make my transition. When I had to go in to get something, I was having trouble, and also met Lauren. She was so sweet and helped me right away. This is not the first time Ive had to use storage, but the last place would explain something then send me on my own, and I would get lost. Vanessa and Lauren made sure I was taken care of here!

Re
Review №79

Vanessa and Lauren answer every question I had. They took time to explain everything to me. I felt like I was in good hands. I will recommend this place as long as Vanessa is there.. She is a people person...

Lo
Review №80

Rose was so helpful and extremely nice. I would highly recommend this facility, very clean and conveniently located. Exceptional service all around.

Al
Review №81

Great place so far!!! Store was super clean. Jackie gave suggestions on the best way to store some of my stuff and was super helpful

D
Review №82

Jackie was amazing stayed after almost 34 minutes so we can clear a unit that we won on an online storage auction site if there was 10 Stars I would definitely give them 10..5 definitely isnt enough or doesnt say enough!! thanks again Jackie😊

Cy
Review №83

The manager Jackie was great! She took the time to explain everything and was very helpful and friendly. The facility is clean and well maintained. I also was impressed with their security features.

Al
Review №84

I was behind on payments for a few months and my things were going to be auctioned off. I was thinking I was going to lose everything. The manager was extremely compassionate and waived my 85$ fee so I could get my things out. It’s so nice to see a big business like this hire a manager that is willing to relate to and understand a customers situation.Thank you extra space !

H
Review №85

I currently have 2 storage units here and love that the people have been very helpful and wonderful to work with. When I recently moved from a single unit to the 2 units, they gave me a better deal than what I was originally expecting and a free month of service for paying for a full year in advance. The manager of the property even helped me move a few things while we chatted. The facility is clean, brightly lit and is well secured. I would recommend this facility to anyone looking for some extra storage space.

Da
Review №86

Rose was extremely helpful in setting things up and answered all my questions.

Ke
Review №87

Jacqueline was extremely friendly and helpful. She answered all our questions and got us setup with our new storage locker right away.UPDATED June 18, 2019 - Its been a few weeks now since I rented a storage room here and I wanted to update my review with some details about the facility itself. Ive rented storage rooms three times previously, including once at the most popular national brand, and I have to say this is the nicest facility Ive ever used. Everything is super clean inside, and its all very modern, too. The elevators are in great condition and are really fast! Its a little annoying having to re-enter your passcode each time you want to go up to a different floor but I understand its for security so thats ok. Everything is well lit and its easy see inside. It really feels like they take very good condition of this facility! Overall, Im really glad I chose this particular location.

Cu
Review №88

Such a great experience!! Had to take over a lease from someone and Lauren was so incredibly helpful! She answered any questions I had and was so incredibly friendly. I love how this storage facility has flatbed carts and large elevators to make moving into your space with such ease. Have had no problems ever accessing the place and just can’t say enough good things. Highly recommend!!

Em
Review №89

I was looking for a place to put boxes in because I’m moving in a few months and Rose made this experience of getting a storage unit so easy! So happy with the place I picked to store my stuff!

Ta
Review №90

Went into extra space storage to buy some boxes and Jackie was super helpful. She helped me determine what size boxes I would need for my items. If I ever need Storage, I will be going back there! They are very helpful!

Ke
Review №91

There were a lot of storage spaces in the area we could rent from and I’m so glad we ended up at Extra Space! Very clean facility, moving carts always available and the staff was so incredibly nice and helpful! Would rent here again if needed, and highly recommend.

Sh
Review №92

I was so stressed out . Having to move suddenly & concerned about my moving needs I had a great experience at this location thank goodness I met a wonderful manager at the facility VANESSA she helped me with boxes 📦 a great rate . But more importantly she helped me & my family every step of the way as we were storing are belongings at this location I recommend this facility SUPER clean & friendly not sure if you’ll see this review or not butThank you Vanessa. Thank you so much

Da
Review №93

Amazing place. The office staff is great and made it super easy . Definitely recommend .

Da
Review №94

Rose was really helpful. Great place to stick your stuff!

Ja
Review №95

Jacqueline at Extra Space Storage was extremely helpful and provided exceptional customer service. Would recommend this location for all of your storage and packing needs. Thanks again Jackie

K
Review №96

Thanks sooo much Vanessa & Lauren for all your help. We really appreciate all the assistance. Great location, great space, super friendly staff & they were able to make things work for us. Definitely recommend!!!

Jo
Review №97

This is a very clean facility. The units are very roomy. The Customer Service center Representative Kevin was extremely helpful and polite. I highly recommend this storage facility over U haul. Great experience!

Ge
Review №98

Liz & Jackie were nice and friendly and explained everything to me. Very clean place and well organized. Liz & Jackie took good care of me and set me up with everything I needed.

Ki
Review №99

Rose if phenomenal! Really knew her stuff! Always has a smile and a great disposition!

Sc
Review №100

I am not one to write reviews, However, My wife and I will soon be in between homes and we have been searching for storage l locations to hold our household items until our move can be finalized. We have been to what seems everywhere as are Bestest Concern was Cleanliness, Rodents and Heat (we have electronics). Extra space in Naperville was recommended highly to us by a friend. We of course have heard about them but were very skeptical thinking of cost of storage. We went to look for ourselves and I can tell you this. We were immediately greeted by Vanessa, Manager, and just looking around the office area everything was Super Clean. We spoke to her about our situation and or concerns. She listened and reassured us we would be in great hands. Showing us around, the entire facility was Amazingly Clean. Climate Controlled if needed and the Price was even better than some of the scary places we looked at. THIS WILL BE THE PLACE We will use when the time comes and I would highly recommend this facility and Vanessa to anyone Income across that may have a need for storage. Thank you to Vanessa and Extra Storage for looking out for people that get over wheeled and not so sure what to do.

Information
78 Photos
100 Comments
4.9 Rating
  • Address:1432 W Ogden Ave, Naperville, IL 60563, United States
  • Site:https://www.extraspace.com/storage/facilities/us/illinois/naperville/900176/?cid=org%3A%3Amaps&utm_source=google&utm_medium=organic&utm_campaign=org%3A%3Amaps&y_source=1_NjgwOTk4MS03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 630-357-8342
Categories
  • Self-storage facility
  • Moving and storage service
  • Moving supply store
  • Storage facility
Working hours
  • Monday:Closed
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–1:30PM
  • Saturday:Closed
  • Sunday:9AM–5:30PM
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