This is in response to the routine maintenance of the SECOND can we’ve bought there. We don’t swap vehicles. We still have the first Pilot we bought from Penske in 2008. It now has over 280,000 miles. We’ve done the big 100k service there twice now. Our CPO CR-V was bought there this spring. I had my mother in law purchase her Pilot there this summer. This is a top-flight dealership and service center.

Had an appointment for 65 point and recall of steering column. Met by Ed Matthews who explained process and how long it might take. Sat in lounge. Periodically, Mr. Matthews updated me. Job completed well ahead of time. Lounge. coffee machine a bit challenging. But this was a good visit.

Friendly from the moment I arrived, Mr Matthews explained exactly what service was going to be performed, how much it would cost, and a time estimate for the work. My car was finished earlier than I expected and no one tried to sell me anything extra. Car was cleaned and an estimate for the next maintenance service was given. This is how service should be!

Had several dashboard lights on. Diagnosed and fixed all by mid afternoon. The best surprise was that the invoice was less than quoted! And all service members I came in contact with were very professional and courteous! It was a great overall service experience from start to finish.

I asked about the wear on my tires. Did I need rotation or new tires? I was advised I could wait. I appreciate the service and professionalism.

Kindly greeted, they had a concern and called me to discuss and create a solution that was mutually beneficial.

Very efficient and friendly. Good explanations Angel was especially helpful

Chris McCrickard was very accommodating to us by working us in for an oil change. We thought we would wait on the tire rotation but Chris said it wouldnt take long. He told us it would be about 40 min and that included also checking the alignment. He told us the cost for each of the services and we were amazed at the affordability of them. Our car was done in a bit less than the 40 min. Penske Honda service is definitely our go to place for service and Chris Mccrickard is very professional and thorough in explaining about the services as well as very personable.

Great service from Clark. Waiting area is clean with nice amenities.

Penske is run the way every dealership should be but sadly most are not. Every place is spot perfect clean - their waiting area is spacious and nice - every staff member I have spoken with or been in contact withis thoroughly professional

Attentive staff, super clean and ready for me when I got there

Robby is such a great associate! He makes you feel like you have known him forever. Great customer service and communication. Totally enjoyed my experience even though the wait was long (2 hours- which Robby made sure I was aware of this beforehand). He even gave me a discount because we had been servicing our vehicles at Penske for so long. Would definitely continue to get service done here.

Penske Honda has been handling my Pilot’s service needs for 15yrs. Quality work. Professional. Courteous. Service plus! A big shout out to J. Thompson, svc mgr, and the entire service department!!

I went without an appointment to get my batter tested. It turned out that I needed a new battery (instead of a new starter like I feared). I was told it would be about 2-2.5 hrs because they were pretty backed up. I had my toddler with me and wasn’t sure how long he would hold up but I took a chance anyway. Everyone I spoke with was very professional and courteous and they ended up getting me out of there in under 2 hours. AND it turns out my battery was still under warranty so there was no charge! BONUS!

Ive been using Penske Honda services since 2016. They have met or exceeded my expectatons every time. Highly recommended.

I purchased my card this dealership and have used them for my regular maintenance so far. It is a well appointed facility, staffed with qualified people, and I would recommend them for both purchasing your car and having it serviced there.

Price was better than quoted due to service special that the sales rep informed me of. Very friendly staff. Professional service done right

Great staff though couldnt get appt and had to wait almost 2 weeks. The parts were not available so I had to reschedule a new time/date to install a very, very expensive catalytic converter that is a Honda Part. The hardware expense was the only drawback otherwise good people.

Great service. Use them all the time for car maintenance and oil changes. They get better each time I go!

I rarely, if ever, write reviews but I figured this experience warranted me posting one.I recently purchased a used vehicle out of state that was well outside of its warranty period. After trying everything online without any luck, I brought it to Penske Honda as a last resort. This is an issue that has popped up throughout forums online with 50+ people posting that they brought it to Honda dealerships and couldnt find a solution. For this issue, I worked with Chris M. and he was absolutely fantastic. He went above and beyond to figure out the issue, even going so far as contacting some Honda-wide service groups. He kept me updated over the two weeks it took to find a solution and he had a genuine interest in getting the vehicle fixed. He was able to get the issue fixed and at an unbelievably low price. During the final repair, he quickly found that it would take longer than expected and as a result gave me transportation while the vehicle was being repaired. I cant speak highly enough of Chris and the rest of the Penske team. Throughout the extended process, everyone was absolutely wonderful. I just wish I could give them six stars.

Just service checkup. No repairs. No lights when I can. 3 lights on dash 1day later. Windshield wiper, both rear tire lights,another light not sure. Looked like candle upside-down down with parentheses. Will need come back.

They were quick and efficient, accommodations for customers was comfortable, and the service representatives clearly explained what they were doing for me.

I always enjoy coming here. Everyone is so polite and helpful and in a good mood. Getting my oil changed doesnt make me dread showing up. Keep it up!

I will NEVER return to Penske Honda. Chris was a very nice technician until I realized that he gave me a band aid for a problem that needed surgery. They let me drive off the lot knowing that I would have to return for a problem they did not fix the first time I brought my car in to the service center. When I called back to follow up, Ed was very confrontational and extremely unhelpful. He refused to acknowledge the misdiagnosis of my car the previous day and did not offer any help in getting my car towed back to the service center. Furthermore, he blamed me for not leaving the car there for them to fix the issue (which was only exacerbated by them allowing me to leave with the problem unfixed). I feel like they took advantage of my lack of mechanical knowledge and desperate need for a functioning vehicle, and effectively stole $150 from me. As I said before, I will not be returning to Penske Honda and I will never recommend anyone I know to their service center.

My service representative was pleasant and professional. He ensured that I understood what was involved. All was timely and well communicated. We have been a Penske family for several years.

The maintenance department is efficient and on time. The service man, Clark, was courteous and listened to what I needed done. This is my 3rd Honda and I will continue to deal with Penske!

A very positive experience. I was immediately greeted by Mr. McCrickard (Chris) in a very pleasant manner. He advised me of expected time to complete services. Services actually completed a few minutes early. Chris explained how vehicle was doing. He answered all of my questions. He was extremely professional, helpful and pleasant. Waiting area very clean and comfortable. Our vehicle was very clean when I left

I had a clutch and air conditioning repair. Both jobs were done to my satisfaction, as usual!

Great service. Fast, professional, and very transparent about future needs of my car.

Wonderful place to do your vehicle service. Clean and awesome customer service 👌.

Great service, as per usual! My Service Advisor, Ed, kept me informed every step of the way. Also, they let me provide the parts and materials I wanted to be used on my Type R, and this kind of flexibility is excellent customer service! In on time and done in about an hour!

All the lights came on the dash telling me there was a problem with cruise control, lane changing, brakes, etc. I called the dealership I purchased the car from to find out what to do. I didnt know if I should drive it or not. They told me they could see me on July 12th. I would have had to go without a car for 12 days for them just to look at it. I explained that I needed a car and it only has 27,000 miles on it. He didnt care and had no alternatives. I then decided to call Penske Honda because I have heard good things. They had me being it in. They told me it would be awhile also on a repair, but they would look at it and go from there. To make a long story short, they helped me, they fixed it and they took care of a new Honda customer that has never had to deal with the dealership. I cant say enough about how much I appreciate the Service Department and how they handled my situation today. Everyone is busy and they went above and beyond!

Chris was my service tech. Helpful. Knowledgeable. Friendly. Kept me posted on one needed tire repair. CRV service was completed on time.

Staff was couteous and helpful. Services were performed in a timely fashion. Cost was more reasonable than expected.

Clark is awesome! This is second time he has been my advisor. Courteous, kind and professional

Chris was extremely timely, kind, efficient and thorough. My wait time was much less than I’ve had to wait for similar services at other dealerships. While I waited, the facilities were clean and the WiFi was great so I could get some work done! I already knew Penske was great (because I’ve bought several cars from them in the past), and this experience was no different!

Staff always is extremely friendly, professional and thorough in their explanations of the work they do on my car. I feel confident that my car is well cared for.

Excellent service windshield replacement .Dean Costin handled my service with kindness and exceptional service. He notified me daily on the progress of my repair and answered any questions I had.

Penske service people are incredibly friendly and treat me like a VIP every time I’m there. I was in and out in 35-40 minutes on my lunch. I received suggestions on what needed service and what that would cost. Great experience overall

Generally good and efficient...but!! Penske Honda is where I bought the car, have had all my service, records etc., my info pops up when I call in. When I called for an appointment they had my records. I had a service reminder that included replacing the transmission fluid. She said it would cost (a pricey I thought) $120 and they could do it quickly with my other work. But as I waited the service guy told me since this was an Accord Touring Turbo it would take about 2 hours and $290! Big difference. The service guy apologized and given the sticker shock and wait time I said some other time. For a place that in the past had their stuff together it was a little disappointing. The service guy said when I have the work done he will give me the employee discount. Thanks for that, but my advice to you is to watch out for such lapses.

Service advisor was very friendly and explained all the estimated charges in detail. They kept me in the loop in terms of the service and when they ran across a cosmetic issue they found when my car was on the lift, they asked me before doing any work. Everyone was very friendly. Thanks!

Would love it if they could do a sweep and wash when you get service. First car dealership that doesn’t do this. Very easy to work with.

I had made an appointment and after a friendly greeting and discussion about the length of time repairs would take, I waited in the comfortable lounge. The time guesstimate was accurate. Checkout was fast and the work done explained

Worked with service advisor Dustin, great communication and easy to work with!

I was helped by Angel. He was very professional and explained all the services being performed in details and went over the pricing. I absolutely cannot say enough about his professionalism.

I am always met with a smiling face and cheerful hello. Everyone here is professional and knowledgable . Never disappointed with service. Great place and fair priced.

These guys are so professional its just a pleasure to take the car there

Our 2010 Fit was the subject of a recall that involved the driveshaft. Dropped it off at 8:00. The service tech said it could take up to 4 hrs. They offered me a ride home so I could avoid waiting. The driver was a blast. She offered to return later to take me back to pick up my car. Around 10:40 I received a call and text indicating my car was ready. The car runs as it normally does so I assume the problem is fixed.

Chris did a wonderful job! He was friendly, efficient, and did a great job explaining what happened with my battery and assured me that a full inspection was done so I had peace of mind that it was just a faulty battery and not additional issues.

They were able to get my car in for a flat tire when no other Honda dealer could! And they had great communication with me on the status.

Everyone was very pleasant and efficient. I waited for the service to be done and it was done in a timely manner

Finished timely as promised. Courteous and professional.

I have taken my vehicles to Penske for 10 years. They provide efficient, high-quality service. They take time to explain recommended services for my car. They are always professional!

Amazing service representatives who are professional. The highest quality of work is done by the most qualified mechanics. Highly recommend

Chris was awesome! The service was quick and easy.

My service advisor Steve Purvis was prompt and professional! I was pleasantly surprised at how quickly he checked me in for my oil change. My wait was not long at all. I was in, out and on my way! I am thoroughly satisfied with the service I received from Penske Honda!

Everyone was so nice and professional!! Chris was the best!! Took care of me fast and I was on my way! Best place ever!!

Angel Larios is the best in the business bar none. He has outstanding customer service.

Nick Hoover wow! I am the CEO of a $50 million corporation and needless to say my time is very very tight. Mr. Hoover accommodated my tight schedule and really impressed me with his professionalism and promptness & I will never go anywhere else.

Angel Larios provided an excellent service.

Penske Honda are responsible & they take care your vehicle and let You know every detail.

Everyone was courteous and helpful. Nice experience.

Ist time oil change on my car, the service team was quick and efficient, got me out of their in no time , big bonus they washed my car as well. I would recommend them to anyone.

Angel Larios was very professional yet personable. He explained what needed to be repaired on my vehicle in detail and so that I understood. :-) I would absolutely refer anyone with a Honda to Penske and speak to Angel because he will take care of you and your experience with Penske servicing.

Came in right before closing with a battery that was frequently needing jumped. They replaced the battery and sent me on my way quickly. Thanks Dustin

Costumer representative, Chris, was professional, efficient and attentive to my needs. Service was completed in a timely manner and car is running smoothly. Very pleased with my experience.Also, facility is clean, well run and attractive.

We have used Penske Honda for years. We love the people and the cars (4 Hondas)! The job was done quickly and we were on our way!

The technician was very polite, patient, helpful and knowledgeable. He gave me great advice and answered my questions very well.

Scott - Master mechanic was a memorable experience. Confident, respectful, courteous. Service desk helpful, patient and respectful.

They did a great job on my routine service but were unable to address a warranty problem with my cruise control. Had to make another appointment to address that matter

Chris was excellent with contacting my prior dealership for info on the free oil change program I have on my car. Great guest service.

Routine Service with exceptional service made for a great day.

Eddie and Angel were prompt, courteous and helpful. It is always a pleasure to get my car maintenance done at the Dealership where I know the best interest of my Accord is a priority. I will come again next time!

Nice people. Prompt service

Very polite, prompt, professional, made me feel trusting in Honda

Chris was awesome! Cannot recommend Penske Honda service enough!

They were ready to start working on vehicle as soon as I arrived. Waiting area is very clean and I love there are so many outlets.

Car drop-off is always smooth, communication is great and I am overall happy. Thanks!

Service at Penske Honda is always reliable, courteous, and fixes the problem first time. We bought our Pilot there years ago, have used them for all service. Great experience!!

Kudos to Meg in the service department for a very professional and pleasant service scheduling call just now. She was able to tell me all of the possible options for service and was upfront about the issues getting parts for certain recall items.

The best dealer I have ever done business with. You are treated like you are the most important customer there. Everybody is treated that way.

I got their early and they took me right away, didn’t have to wait, and also he speaks Spanish so that was a plus. Great service. Thank you!!

Great service, staff kept me advised on the latest with my vehicle, and waiting area is great.

I would give them 5 stars but their Saturday hours are posted wrong on their website. They open at 8 AM on Saturday, not 7:30 AM like the website says.

This is my second time getting my vehicle serviced here. The facility is well kept and very clean. The staff is very friendly and helpful. I came in to get my oil and transmission fluid changed as well as a tire rotation. It didnt take very long and they even washed my car! When I went to pay, the technician informed me that my battery was getting close to needing to be replaced and asked if I would like to get a new one. I told him that I would but Im pretty broke right now. This man gave me a discount without me even asking! So I want to give a big shout out to my man Clark for being so kind and friendly and professional. You da real MVP! I will be taking my vehicle here for all of my future servicing needs for sure. Thank you Clark!

Great customer service! Chris was able to help with my warranty claim and made the process go smooth.

AMAZING! SERVICE .. CALLED FROM NJ ..MY DAUGHTER WAS STUCK WITH A DEAD BATTERY I SPOKE WITH TOBY AND HE WAS SO PROFESSIONAL AND ACCOMMODATING TO HER SITUATION. I FEEL IF IT WASNT FOR THE WAY HE CARES ABOUT A CUSTOMER SHE WOULD HAVE HAD A DIFFERENT OUT COME. THANK YOU TOBY FOR YOUR THOROUGH HELP IN GETTING HER SAFELY AND QUICKLY BACK ON THE ROAD. NEW JERSEY MOM

During my 55 years of car ownership this was the best service experience ever

I had an appointment at 8:00 a.m. I arrived at 7:50 and by 7:56 they were helping me and were ready to take the car for the “recall issue.”

Always take care of me, my only complaint is that it took a little longer than I would have expected basic maintenance would have, but not a deal breaker.

No issues, it’s just amazing to me that it costs $95 dollars for an oil change. Just an obnoxious amount of money for a few mins of service.

Since we were driving home to Holland, Mi from Florida, it was an emergency situation. They took us in, fixed the problem and we were on our way. The service was excellent, from the gentleman helping us at check to the serviceman that fixed the car!

Oil chance, tire replacement and rotation. Three tires were grossly over-inflated and one tire was missing cap.

A wonderfully efficient, no nonsense auto maintenance experience.

We’re able answer my questions and took care of my vehicle in a quick and convenient way

Screen interface not working correctly and never has worked right. Had the service advisor address this and he said it wasn’t covered. Although the sales person that sold me my car and the extended warranty said everything but hitting curbs were covered. Not true. I have buyers remorse and the aging technology cannot keep up with your phone. Karen estridge reached out to me about my service and satisfaction and she didn’t even respond to my email/concerns. All around unfortunate and disappointing. I will NOT be buying another Honda or be supporting this dealership. 75 minutes for an oil change is NOT express service. Go somewhere else for faster and better service and care. My next car will be a Toyota!-an honest review-Adam

Keep up the great work!

Had great customer service from Toby. He went went the extra mile to make sure my car was taken care of.

A defective LED module was quickly found and replaced.I was very satisfied with how I was welcomed and treated, and, with the service that was performed.

Quick service, we’ll explained.