New manager finally. Randy & Sean are the best. The rude spanish manager is GONE. About time she was so bad. Love the new people and they treat my husband and me so good.

If I could give this store a 0 I would! The customer service was horrible. I asked why did they need my wifes information in order to process a rental order from me. Jackie stated because she does. My wife said, They want to make sure I didnt default on a rental and thats why their doing that. Jackie said I dont have to rent from them and hung up in my face. When I called back to speak to the store manager, The store manager Anna accused my wife of cussing the sales associate. That was an absolute lie! When you know your associates display unprofessional behavior and you refuse to handle it, you are part of the problem. I really hope the calls are recorded, I doubt it, because that would answer why your ratings are so horrible.

This place is ughhh. Some of the people that work.there are so rude and disrespectful and not helpful period.

I only searched online and filled out the contact information but didnt complete the entire application because I only wanted to price some items. I received a call the next day from an employee or manager from the South Pleasantburg location and was informed that I couldnt receive ANY service even if I chose to pick it up myself because of my address (Howell Circle 29615) which is located on the Eastside of Greenville not too far from them!! Based only off of customer experiences theyve had in the past which has nothing to do with me!!! There are also homes and businesses in that area so are they being denied service also??? That transaction alone showed me not to ever give them any of my business in life!!!! Im an awesome customer and pay all of my bills on time!! I should be the one judging that company based off of their horrible track record alone but I tried to give them a chance anyway!!!

Customer service is HORRIBLE, and you barely can understand what the people are saying.

I just called to get an washer and dryer that is online and the lady employee tells me they dont have both they just have a washer also they are very rude and want to know way too much info.

Just moved to Greenville ordered my furniture last week didn’t get it till Thursday and they called for a payment on Saturday! Anna was very rude sayingeither u pay or we will pick it up on Monday ! So what did I pay for 3 days of furniture then I had to pay again. I see from the comments that Anna gets away with a lot but she didn’t know I work for a radio station . Also they scuffed up my couch and acted like they didn’t wanna give me another one . I will be contacting corporate on Monday and hopefully they care enough about there customers too get Anna together or keep losing customers.

The staff is very friendly! The show room is clean and appealing! Every time I go in to make a payment I want to get something else. The delivery guys are very friendly and helpful. I would recommend them for sure.

So I called this store on 9/7/19...So have had furniture with them since the beginning of the year. Perfect payments, never late, always on time and never had a payment issue. So I called to ask them to see them can skip this one payment do the payment 2 weeks from now. Before I could even tell this rude store why. She said no and we need the payment. She didnt ask me my name, or looked my account to see my history. She was very condescending and judgmental. She was rude. After she heard in my voice how offended I was them she wanna ask my name and account. By that she left bad taste. I told her come pick it up. She didnt ask why I needed the extension or what was going on. I was told by store mgr when I first started. That know things come up and as long as you have perfect payments we gladly work with you. They auto drafted my account so its not like they were going to get the money. Anyways..she obviously hates her job. I didnt ask for a month is was 2 weeks to hold off because the bank was having some issues with fraud on my account so I was trying to call them and give them the heads up...but no that rude heifer got the nerve to say no and didnt even know who I was. She must really hate her job and she needs get a new one. No one told you to work there. Nor do you cast judgement before you even evaluate an account.

I went to get a few things to rent and had filled out all the paperwork and even paid! I then realized the lady was calling my references and I thought they only did that if I were to miss a payment or something. She said to me that she had to do that to make sure I was who I said I was. So my government issued state I.D that I would have to have other credentials to get didnt verify I was me??? Nor did my checkstub that had the same address and info as my I.D and the debit card I paid with also had the same name. None of that will work? But I can put who and whatever down as a reference and you will go off of that? Not only that but I dont want everyone knowing that Iam having to rent freaking furniture. You maynot tepl them but if you call and say your calling from RAC to check a reference then theu know because why else would RAC be calling them about me. So I went and got my money back and canceled the whole thing. If I cant keep my business private because my I.D and other credentials were not good enough to prove who I am to a rent a center then I dont even want the stuff.

Nice customer service delivery guy was real nice with setup.

The manager is a liar and acts like you interrupting her day shes very rude. I as well do not recommend using the store for anything!

Low staff I call to get help with application and keep me hold for more than 30 min and I call back and they say we forgot you were on hold

Great prices and friendly staff...

I recomend no go here tv broke after a week i called to get it replaced said i had to have it fixed and not replaced .... customer service is horrible.

Awesome nice store great people.

The lady at the counter was very snarky and acted like she didnt want to help us. I needed some equipment to rent for a very important event but she acted like she couldnt help. These ppl prey on ppl down on their luck. Ppl youre better off restoring your personal credit instead of using places like these to rent to own. Just a word of advice.

ANNA THA MANGER SUCKS IVE BEEN WITH THENM A YEAR PAID MY PAYMENTS EVERY 2WKS GOT ALL (RECEIPTS) I HAD A LIVING ROOM SUIT FIRST NO PROBLEM. AS SOON AS I GOT MY BEDROOM SUIT I STARTED GETTING CALLS FROM ANNA 2DAYS BFORE MY PAYMENTS . Shes RUDE , n VERY VERY UNPROFESSIONAL IVE BEEN ASKING FOR CORPORATE TO CALL ME SHE PUT A WORKER ON THA PHONE HOW LAME .....ANYWAY IF CORPORATE IS READING THIS PLEASE CONTACT ME I DO WANT TO START BACK PAYING FOR MY STUFF DEFINITELY NOT A THIEF JUST REFUSE TO DEAL IN THAT STORE .I DONT HAVE THE PATIENCE OR BAIL MONEY !!!

Very poor customer service , very rude and ive been RAC appreciated customer for over 10yrs , this place is hands down worst rent a center ive visited in all of the East Coast!!!

Good customer Service very Helpful

The manager here is garbage she harasses you befor you can make a payment she calls the day its due first thing In the morning with a very nasty attitude and ask like you are a month late then when you snap back she hangs up #1 my bill is not past due #2 if you disrespect someone dont play victim when you get the same treatment #3 dont hound someone who just gave your store 2000 in cash thats bad business #4 i called the corporate office and they were a pleasure to talk with definitely the right move if you are being mistreated #5 just dont get anything from this location as long as the manager ana or wherever the rude womens name is trust me go somewhere else

The manager Anna was very bad and is a lier has poorly customer services I would not recommend this store to anyone

The manager of this place is nothing but a liar.

Ana is the worst manager ever and lied to me multiple times. Horrible customer service. Will never deal with them ever again.

Very rude people Anna hung up on me bc I’m calling asking a question and she act like it’s killing her to explain something she think she can talk to you any kind of way and expect you not to snap back and Shawn ain’t no better I wish I would of read the reviews before I even purchased anything from them they need to close this location down if you don’t like your job get a new one

Best customer service ever.

Scam do not go to, your better off dealing with crackheads

Awesome customer service

They really work with you

Very helpful people

Do not do business with these people !!!!!!

Great to deal with

Ana is great

Expensive