In there grabbing stuff for Mr. Beast. The staff was super friendly. Limited stock is a problem all around not just this store. I was lucky to score a toner cartridge for the printer I bought considering the limited stock.

Needed a laptop. Finally found help and she was full of energy. We were able to find a brand and everything. Reason for the 4 stars was it was needed for handicapped family member and they did not have in stock. Guess we will be back.

Clerk very helpful, informed, precise, but friendlyAnswered all questions without hesitation.

Had a great experience with the store staff, they are friendly and helpful. The store had the product that I was looking for even though online stated that the store didnt carry the product ( multiple available on shelf). Online needs to be more aware of product in the stores.

It was a great experience. Great customer service!

You should buy All electronics from Best buy customer service is excellent. They are a little short staffed. Not their fault ,,no one wants to go back to work now!!

The man that helped my husband was nice and polite. And the cashier to

I raised this review to 4 stars! Their customer service is friendly & helpful. Its the best time of year to buy a new TV! Great deals! Sometimes I still have issues with the speed of check out. I could be waiting for long periods of time. The Geek Squad appointments are readily available. Its my first time using their services. Lets see how great of a job they do on freely installing my new radio. When you purchase certain electronics at Best Buy theyll install it for free. Which could save you a lot of money. Just because a tool, gadget, or part is cheaper elsewhere. Consider their free complimentary installation first!

Good but not enough staff had to wait 30min for help. But overall it was good but for the staff shortage. They need to hire more and pay more all there items are over priced so hire and pay more😇

Very disappointing. I have the Total Tech, but I havent been able to use it to its full benefits. This location doesnt have the car audio install available. They havent had for about 2 1/2yrs. So every time I want to use my Total Tech benefits, I have to drive to Wilson, Jacksonville, or Kernersville. And then when I drive to one of this location, theyre not able to finish the installation in one visit. So now I have to take a second day off of work to return and get the job finished. And if something starts to go wrong with the items that were installed you have to make that long drive for a 3rd time.

Went to purchase AirPod Pros and while the transaction went smoothly, I wasn’t a big fan of the level of customer service I experienced. Walking in it seemed as if I was supposed to help myself. There weren’t any reps available on the floor and I had to walk around in search for someone. I was eventually directed to customer service and there it too seemed like they had trouble finding someone to help me. I was able to purchase four AirPod Pros but had to ask about the Apple Care before completing my transaction since she immediately asked for payment without asking if I’d like it.I’m not sure if they’re short staffed or if it was a slow night but I would have preferred a better experience.

Best Buy never disappoints me! They have excellent customer service and great quality products! Love this place!

Great place to shop! The workers are very Attentive.

Easy in. Product I wanted was in stock. Quick and easy check out.

Expensive! I made an apt. to get my PC looked at and it would cost a flat rate of $200 for diagnostics n repair. Dont get a choice for repair after diagnostic. Went across town to University PC Cares n got Diagnostics for $60 and cheaper repair cost with multiple different repair packages all lower than Best Buy not just one flat price.

I was prepared with inventory number for what I wanted, so it was super easy to pick up my item. Did your research online before you go and things will go very smoothly.

I pay for a service from Geek Squad and was really excited for the services offered through them, until now.. I dropped my brand new laptop along with my old laptop off Friday to do a data migration. As a full time student, you don’t have many weekends to sacrifice your laptop(s). Was told it would be ready in three days. Today is Labor Day and I hadn’t heard back from them. Calling does no good now for any business because you speak to robots, so I went in. Told them I was here to pick it up and he proceeds to tell me that they have been trying to get up with me because I didn’t leave my passwords. Considering I wrote the passwords down for both laptops prior to leaving and I have no missed calls since Friday, I’m unsure of how hard they tried to get up with me. This is frustrating but also questions why I am paying a yearly fee for someone who says they have been trying to get up with someone, when clearly they haven’t.

Went to buy a 65 TV and Sound bar. Layout of entertainment area is confusing and small signage is hard to read. When help became available the young man was very knowledgeable and helped us pick a TV that met our needs. Loaded the TV and sound bar in my truck.

Great staff as always and great team work as well. Walk you to your items even when its busy and get you checked out asap.

Best buy called today and said my iPad was ready. So I said I will pick it up tomorrow they told me I need an appt to pick it up. I cant get an appointment until next week. They need to do better.

Finally you can go inside best buy again. The staff member I questioned about a tablet didnt seem to knowledgeable about them. If the Blue shirts are going to ask customers if they have any questions about items they should know the answers to the questions of get someone who does.

They dont deserve even one star. I needed help with buying a computer. I was willing to spend $1,000 or more today. No one would come and help me. And when I asked for help, some guy told me I had to go wait in line at customer service and then wait for someone else to come and help me. If youre looking for a computer and you need some help in buying one, I strongly suggest you go somewhere else.

While waiting for service in the computer area, the only associate in the area was a tall young man. We patiently stood by waiting for him to finish...he never even looked at us nor even acknowledged our existence. He then walked off. But thanks to the young lady associate that popped over to assist and rung up our purchase at 06/03/21 15:57 we were about to leave but she was knowledgeable and helpful. And we found what we needed.

I bought a TV about a month ago and got it delivered. I just opened the TV today because the room in my house was not complete until today. When I open the box (box had no signs of damage) I discovered a crack on the screen. I go to try and return it but they said since it is passed the 15 day return policy I am not able to return the item. So, now I stuck with a damaged useless TV. As a customer that spends thousands a year on electronics at BestBuy. I no longer want to purchase there and I will buy from Target or Amazon instead.

Great customer care. Went there looking to buy my son an Apple Watch and the young lady provided great help and answered all of my questions

Its was easy..looking for a printer...sales assoc showed us the inventory and,price ranges...we brought one....they even took it out to our car...

I’d give this place a zero if I was able too. I have never had such bad customer service. I went in to find supplies for a new job and couldn’t find what I was looking for I nicely asked an employee if they could help me, he huffed at me and in a very angry voice told me to hang on. He tried to call someone else to help. So I was like I just have a question. He rose his voice and asked why I didn’t ask the people at the front door and I said I didn’t know I was supposed too. So very rudely he asked what I wanted so I told him and he pointed and told me what the sign said in a very sarcastic voice. A sign I didn’t see because I’m short and it was just out of my view. So I finally get everything I wanted and go to check out. The check out was blocked off completely so I ask the guys at the front where checkout was they pointed and again in a very rude manner said over there where that lady is checking out. I will never shop here again!

I have no complaints with this Best Buy. The staff have been super helpful and some of the computer guys are just as nerdy as I am - so we talk about computers often. Like all Best Buys, some stuff is marked up insanely or entirely overpriced (I am familiar with Best Buys distributor and wholesale price) but support these brick and mortar businesses. We are in the endgame of in person tech stores, so cherish it while you can.

Looked at phones for 30 mintues, walked around looking for someone to sell me one but didnt find one employee other than the one at cs helping someone. Just wanted to buy a phone and leave, instead wasted time and no phone. Thanks Best Buy

Pretty good place. Nice and clean and helpful customer service as I needed help finding a charging cord for my android phone.

Customer service was nonexistent for about 20 mins but eventually received great customer service

I came to pick up replacement chargers for my son, ended up buying a portable charger for work too!! The agents assisted me in my purchase & taught me which device lasted longer. 73 hours of battery life is incredible. I cant wait to use it. I also bought the 2yr protection plan. Better safe than sorry.

We were there at a busy time, but were able to get someone to help us right away. Unfortunately, what we went for they didnt have. We were told if we went to the customer service desk we could order it and have it delivered to the store. Unfortunately, all the items we tried they said they were out of stock in all their stores and didnt know when they would have them again. We asked if we could buy the floor model..were told no with no explanation given. I do know that they sell floor models . Very disappointed

Best buy still has most of the electronics selection as when I worked there prior to 2007. But the store looks bad a lot of empty shelves but nice selection of electronics. Best selection of 4k movies everywhere else has none.

Great service. Helped as soon as I walked in. They didnt have what I needed in store but they helped me with it anyway by ordering in store and having it delivered. Which was great.

Stopped by to check things out since I havent been here in ages. Was offered help upon entering. Looked around with my friend and was again greeted upon exiting. Store was clean and neat. Kind of disappointed the movie section was a lot smaller than the last time I was here, but I have no doubt I could have ordered it while I was here. Staff wearing masks. Noted on door customers are to wear them as well. Parking lot clean and no so crowded.

Walked in just to look to see what they had.At first I was unsure about this.As I talked with the sales person(Auston).I must say I was sold on this thing.He really made it super easy for me.He really made me feel at ease with what I got and what my son really needed and wanted.I let him know how much I appreciated his level of service.I was stressed about getting this done before christmas.It is done and I feel really good about it.Thanks again , Auston..Great experience.

Best place to get fast pcs to trade stocks

Went in to purchase a television. Employee was super helpful, friendly and knowledgeable. He answered all of my questions and I was on my way with my purchase in just a few minutes.

Total tech support. Geek squad staff know their stuff and will save you a lot of money and time with your tech. Wouldnt trust any other. Appreciate the free tech recycling options available in store.

The service was great and with a smile. They had what I needed.

Geek squad member Brian awesome!!

Staff is always very friendly and very knowledgeable will help with any questions that you may have

Went to buy a camera but couldnt get anybody to assist me or unlock the cabinet so I could make a purchase..

Great staff! They will help to finding anything you need and they will also match any price online. There products are quality and they do come with warranty. I will recommend anyone looking for electronics and need tips or advice on what are the best options to chose from to for fill there needs. Thanks best buy for the great experience

Talk to a best buy employee best the entrance to join a queue to get assistance with products

Staff is A++. Missed a star only because there are times when stock available in store does not match what the website says. Otherwise a decent store that will price match.

Best Buy has always had high prices and lackluster service, but lately the service is even worse. Most items in the store are nearly empty and non-stocked too. Definitely not worth the effort to visit. Save your money and go to Amazon.com.

My son needed help with his phone but was unsuccessful!

Had the best all time shopping experience. We went looking to buy appliances for the entire house. Was sure what we wanted but had some idea. Young man in there went way above and beyond to help us find what we needed. He was very attentive and went the extra mile to make sure we got the best deal as well as the appliances that we wanted. Great job Mr. Johnson!!!!!

Just waited 25 mins to ask a simple question and y’all workers helped 2 people before me, which one I can say just literally got there which lead me to storm off. Y’all should’ve ran outta business when y’all were on track to cause still poor quality service. Atleast at this store.

UNFORTUNATELY... DURING THIS COVID PANDEMIC... BEING TRANSFERRED TO THE CORRECT DEPT. TOOK 4 TIMES AND NOT ABLE TO REACH ANYONE AT MY LOCAL STORE WAS A DOWNER TOO. MAYBE THINGS WILL BE BETTER FOR ALLLL OF US NEXT YEAR.

I did not like my experience at this location and will never return some big girl name “ALICIA” had a very, I mean very nasty attitude and even sold me the wrong product after I told her twice what I need so I had to come back and get the right one. What a big waste of my time.

Had an okay experience was disappointed that the warranties dont last as long as they do

BEST BUY IS A SCAM . WATCH YOUR RECIEPTS FOR HIDDEN SUBSCRIPTIONS . I PURCHASED 2 CONTROLLERS ONLINE AND CURBSIDE PICKUP NOT KNOWING THAT THEY WOULD BE CHARGING ME MONTHLY FEES FOR A SUBSCRIPTION I NEVER DOWNLOADED, NEVER INSTALLED, NEVER ACTIVATED. WHEN I CALLED THEM THEY CLAIMED THEY CAN NOT REFUND THE MONEY FOR THE SUBSCRIPTION I DIDNT WANT, DIDNT AUTHORIZE , ...I WILL NEVER SHOP IN THEIR STORE I HOPE THEY GO THE SAME DIRECTION AS CIRCUIT CITY!!!!

I love that someone always greets me when I enter the store. They have the best customer service & there is always someone free to help you out.

Love this place. Brought 2 tvs and a chrome notebook and a phone. They will keep my business

Great service, safety measures in place. Austin is very knowledgeable.

Good solid place to get your hands on a variety of tech.

Price too high on something but not all things

Wonderful experience!! Niyunah was such a huge help when it came to me getting an account set up! She explained everything perfectly and was so friendly! The two gentlemen who helped us load up our washing machine were also so wonderful! The customer service here is great. 10/10 would recommend :)

Went To Get 1.5V Batteries And Was Helped Immediately! Found What I Needed! Plus Not Too Long Ago I Did A Curbside Pickup Order For The Game until dawn And That Process Was Pretty Stress Free As Well!

Best Biy is no where near like it used to be very limited in products and definitely limited with individuals who know about products

This visit i didnt get any help but from one guy who didnt work on the floor but i saw him and called him over. They were out of the laptop that was advertised and didnt bother to take it out of the system. Lomg story short...i got no other help or a laptop that day:(

My not so local electronics store with tech advise and support

They didnt have the sale item I was looking for in stock, but they had an Excellent Condition open box for even less. It didnt even look like it had been completely unboxed... as good as new!

Stock was a little low but we had great help and we got everything we need.

I love the customer service, they were swift and nice to me.

You cant find a working when you really need them but when you dont need them everywhere

DO NOT a purchase a tv from them! The return window is 15 days and the tv malfunctions on the 16th day. Geek squad cant perform repairs tvs over 41 inches. What kind of mess?

Great service but did not have on merchandise in store, that I wanted to purchase.

Good place to shop for your computers, appliances etc

Kim was very nice and helpful when she brought my pick up purchase(t.v) to my vehicle. Great experience.

They are really helpful. If you have questions there is always someone around to help.

I had a very enjoyable shopping experience here at the Greenville Best Buy. I was there to purchase both a laptop and a home desk top computers. The employee that assisted me was very knowledgeable on the products sold there and helped us find a laptop that was in stock. We are having the desk top delivered (its due to arrive on the 31st). My daughter absolutely LOVES her new laptop. I absolutely recommend shopping here.

Thankful for the second salesperson bc the first one had a negative attitude.

Customer service was great. Just didnt have the fit bit charger we needed eventho it was a featured item.

But all my electronics here .

Do i even have to say anything? Its the best!

I walked around the particular department that I needed help in for over 15 minutes and nobody asked if I needed help. Once I asked for a manager, I was able to get the help that I needed. When I entered the store, I wasnt told that I needed to be added to a query list to get help from a sales associate.

Very helpful staff and volunteers. I love the steps they are taking to protect the public from COVID-19. My only complaint is that there were limited products for my Samsung S10 Plus.

The service in Store was great! Problem come into play web you try to call the store and try to get customer service on line. In this case, I feel COVID 19 is being used to cover up l o n g wait times on the phone. Their lovely Tree assistant would never be able to help with my issue and never even began to let me tell the problem. The minute I said I had an order number......the tree began to look for an order under my phone number. I need to make sure the electrical plug that will be delivered on Friday, which the Tree confirmed, will be a 3 prong not a 4 prong!!!!!

Good morning! I went in to purchase some Sony headphones for my class work and I saw that Best Buy price matches guaranteed. Well I found a brand new pair online for $60.00 cheaper expecting them to honor their word and of course they did not. The cashier was very rude! She said to me I dont make the rules. 10/06/20 @ 10:14am is when I was in your store. Dont state guaranteed without a list of companies that you will not match that is very misleading. I am very unhappy with this visit and the attitude of your cashier.

Great customer service, treated very respectful and he dummy down the tech without making me feel stupid.

Very Friendly and Helpful Staff... Very nice experience over all !

Worst buying experience ever!!!Worst customer service ever!!!I only gave it one star because I couldnt give it zero.I will never do business with them again.

The morning ladies are awesome!!! Always friendly!!

The service was excellent...the young girl that helped us was very professional, willing to answer questions and spent time showing us the different models of the new air fry stoves. It is not often that you you receive the service that we did.

Our service member was so very helpful and knowledgeable about the product we went in to buy. I was very happy and extremely happy with our purchase.

Helpful staff No problem

Been shopping here for 10 years.Great, friendly, and knowledgeable staff.I have bought technology from every department.No problems with exchanges, returns, or pricematching and enjoying my purchases without waiting for shipping. 😂

Their staff is always helpful and friendly.

The store was very clean. Helpful employees. But unfortunately they didnt have the ink I needed.

Once we got waited on it was good. Waited well over an hour to see a sales rep

High on prices but comes with warranties and customer service is there for your every need.

Cant get any help. Spend 30 min looking in the same area with several associates walking past me. Not a single associates said anything to me. Ill spend my money somewhere with customer service.

It would be really cool if someone could simply pick up a phone.

Great service

The staff were nice, I have nothing against Best Buy. Its a great place to get electronics or things you need.

Had to go to Customer Service and like most establishment to, you have to wait longer than you like. But the Customer Service people are very helpful and friendly.