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ESP Auto Inc
15 Pleasant St, Easthampton, MA 01027, United States
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ESP Auto Inc
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Jo
Review №1

Highly recommend. I have been a loyal customer since they opened. They are honest and give you the facts. You wont be disappointed.

Li
Review №2

I have been going to these guys for years, and from my first visit when I requested a tune up and they asked me why I thought I needed a tune up (which I didnt), I was sold. I mean, who does that any more? They are friendly, polite, and speedy. They always look around for the best deals for parts, and I have never had to return because of problems with work they did on my car. They have also taken me on the spur of the moment several times for things like flat tires, etc. Theyre the best!

Li
Review №3

Good explanation of what was needed and not needed. Courteous and friendly.

Mi
Review №4

I would not bring my vehicle back to them. THEY WERE VERY NICE, but they charged me $138 for a USED battery terminal. This is less than a 10 minute fix!!! THATS WHY THEY WERE SO NICE!!! PLUS I CANT CHOOSE NO STARS SO THEY GET ONE STAR UNFORTUNATELY!!!

Ka
Review №5

Employees were friendly, helpful, and reassuring. The front office/waiting area was clean, tidy, and well-lit with plenty of brightly colored and sturdy toys if you are waiting with little ones - other garages take note! I will be definitely be using ESP again, and recommending them to everyone with a car. :)

je
Review №6

These guys are great. Had a problem since dealer sold me the car that they “couldn’t locate “ and ESP fixed it quickly !

Ly
Review №7

Working with ESP auto was a total breeze. Jacob kept me well informed and made drop off and pick up easy and convenient. I got all of my cars needs addressed by them for a very reasonable rate.

Ke
Review №8

Friendly and fast! 15-20 min wait while they did an oil change on my car. Definitely call ahead for an appointment, these folks are busy! Computer read out at the end showing what work they did was a plus.

Ri
Review №9

I bring my company car here where I am always treated royally. I really need to try bringing my own car here.

Ab
Review №10

They always do good work. They feel trustworthy and fair!

Ge
Review №11

Great, fast and polite service. I visited there to follow up on a Check Engine light. The tech went above and beyond by contacting the manufacturer to try to determine my warranty status, should the problem be serious. Ironically the light turned itself off a couple of days later, but ESP called me back with some information from the manufacturer, and how to proceed.I dont feel that I was over charged at all, and the service was excellent. Nice work!

m
Review №12

Amazing customer service, people that work there are not only serious about the work they do, they are also reliable, which is very rare in auto mechanic business. Im very satisfied with the outcome of my car being fixed, astonished by honesty, full disclosure of the services rendered, no hidden costs, no forced suggestions. Highly recommend you visit this place for all your car maintenance and repair needs. I will definitely return there myself. Very impressed.

Vi
Review №13

This may be the first time I have ever given a 5 star rating - ESP Auto exceeded my expectations.  Our car broke down an hour away from home.  AAA towed our car to ESP Auto as the closest place for repair.  Unfortunately, our 2001 car engine was trashed (timing belt broke on our interference engine).  ESP Auto did charge us a nominal diagnosis fee. But, they worked with us and let us leave our dead car on their lot for almost a week with out charging us.  They treated us out-of-towners well. They could have taken advantage of our situation.  We want to thank them for their help and hospitality.

Ch
Review №14

These folks are great. I brought my truck here to have an air leaking hose fixed but turned out the part couldnt be purchased without this whole other thousand dollar piece attached to it. The told me that wasnt worth paying for then spent a week calling around scrapyards to find the hose to no avail. A year later I finally found the hose and brought it in. They not only remembered me and the issue, but fixed the problem for a great price. I wont go anywhere else now.

De
Review №15

Having to be towed under AAA coverage and not knowing where to go with 2 flat tires the AAA representative said ESP Auto was within distance of coverage and she had heard good things about them. So thats where we ended up. Not Disappointed at all...received friendly, knowledgeable, timely service and Jacob was so helpful. Got us back on the road without too much delay. So grateful for their service and would not hesitate to use them again for any auto services. Thank You Very Much!!!

St
Review №16

Jacob was great on the phone. He was easy to talk to and he asked efficient questions and understood my comments on my problem. The service report reflected this and included extensive, valuable information on the condition of my car; Im confident the technicians took the best professional interest.Work was scheduled to my convenience within a week of my call. I dropped my car off at ten, got a call at noon confirming the estimate I was given when I scheduled, and my car was ready around two.Recommended.

Pa
Review №17

I was so pleased with my experience at ESP Auto today. The staff was friendly and helpful, and thoroughly explained the work they did on my car. They did a great job and they did so in a timely manner. They even took photos to document a wiring issue and were extremely fair with their prices and took the time to explain all of the items on my bill. I highly recommend them.

do
Review №18

Patient lay addressed my questions. Accommodated date and time changes..

Ja
Review №19

Great customer service! They do great work and dont gouge on the pricing. AAA discount on labor is available.

Ke
Review №20

These folks are the best. They keep my 2002 F-150, with 210000 miles on it, running like new. They are professional, courteous, and conscientious about their work. They keep abreast of the latest in auto technology to better serve their friends and customers. They discuss all work with you before proceeding and they never try to take advantage of their position. Five stars from this happy customer.

Er
Review №21

Very dissatisfied with the time it took them almost two weeks to do a brake job they promised me that they were going to get to it by Friday of the first week and I never got the car back until Tuesday of the second week. I also had a sticky substance on the horn area of my steering wheel. And in my opinion their prices were exorbitant I would not recommend them to anybody they all but called me a liar I am going to stick to my belief that they didnt do what they promised to do and again I will never recommend them to anybody

Ra
Review №22

Very friendly and prompt service. They called me to schedule an oil change, took me when I arrived early, and got me out the door in just under an hour. They were kind enough to suggest another business to take care of my body work and I couldnt be more pleased with their suggestion. I will be back here for all of my car maintenance!

De
Review №23

Ive been going to ESP for over 15 years, during which theyve provided excellent, friendly, transparent, and trustworthy service. Walking into their comfortable, renovated front office, one immediately gets the feeling that they are there to help and make your experience as easy and pleasant as possible. I absolutely recommend them for everything from a simple oil change to the largest job to keep your car running smoothly.

Be
Review №24

Allways great service. My friends say the same consistently.

Ke
Review №25

This shop was awesome!! My car was dangerous to drive and they were able to complete the repair within the same day for a great price, AND they gave me a loaner vehicle. Truly great service and I will certainly be back.

Kr
Review №26

Jacob,Yesterday you left a voicemail, thanks for getting back to me.Regarding your estimate for an alternator replacement on my Tuscan: No clue where you come up with $600. I know exactly what each parts store charges for this, and how long it takes to put the part in. If your techs need an extra 1.25 hours - they should be replaced. Thats one Hell of an upcharge! Way more than a dealership. Thanks anyway.

Da
Review №27

Had a great experience here with my oil change. Everyone was super friendly and helpful and great communication. Recommended.

Ya
Review №28

Ive worked at auto dealerships, I know the warning signs. This place may provide that old small town reasonable and honest service to regulars and well known locals. But if your a relatively unknown resident of the area like me, watch out. I fled this place while I still had a little something left in my wallet. Just beware.

Ma
Review №29

These guys are great. We broke down on a long trip and they took our car without an appointment, fixed the problem quickly, and we were on our way. They were super friendly, efficient, and professional. Would recommend them very highly.

De
Review №30

My husband & I wouldnt dream of bringing our vehicles anywhere else. The folks at ESP are competent, professional and friendly. Theyve done everything from oil changes to major repairs and were always satisfied with their work. I highly recommend ESP Auto.

Ro
Review №31

One of the most well run offices Ive ever seen in an auto shop. ESP is great about laying out diagnostic plans that fit my schedule and budget. Electrical system champions. Would recommend for any brand of car.

Je
Review №32

Love this place, and the people who work here are very nice. They seem to really care about the people who take their cars here, and not just about making money. My husband and I take our cars here when ever we have a question, or need advice. Recommended to anyone needing an honest place to take their vehicle!

Me
Review №33

Did a great job on a seriously bad problem. Fixed it quick and gave me a free loaner for the day. The guys were great! Thanks!

No
Review №34

I went there to get a car checked before I bought. They charged me around $90 but performed a thorough check and told me potential problems with the car. I was able to use that knowledge to reduce the car price. I was satisfied with overall experience.

Su
Review №35

Wonderful, wonderful service! The staff is kind, efficient and the prices reasonable.

An
Review №36

Wonderful experience! Kind and cheerful, willing to work with you. Highly recommended, I am so happy with my experience. Thanks, ESP, for putting me back on the road (and for the window!).

EM
Review №37

I had to write a review as I almost sold my car based on an estimate provided by ESP. This was the second time I brought my car to them as my usual Mechanic is ill and not doing work. I dropped of my car and asked them to check my brakes as there was a grinding noise and check the power steering as it was leaking fluid. I got a call that my tires needed to be replaced, total exhaust system needed replacement and a total brake job both front and back. I said I wasn’t doing tires as it was almost time to put on snows. They said without tires I was looking at $4k. I decided for $4k, it was time for a new car as mine had over 100K miles on it. I even went car shopping and was on the fence as I really didn’t want to buy a car right away. Someone recommended another repair shop. I told them the same issues and the cost was less than $1K. I go to independent shops to avoid the dealership rip-offs. I won’t be coming back here ever again as they were over selling me of what needed to be done and I almost bought a new car over it. By the way they don’t know what summer performance tires look like, as the ties were used a total of 9 months and didn’t need replacing.

Ry
Review №38

Friendly service and very fair pricing

Al
Review №39

Super helpful and friendly. I called just before closing because my brake light was on, and they were able to help me before they closed!

Ch
Review №40

Very friendly and knowledgeable people, but this is the first time in my life that I had to pay a mechanic to tell me what was wrong with my car. They also looked through a complete checklist for other things that might be wrong, which I am sure took time, and as a result, cost me money. Did not expect to have to pay to get an estimate.

Ta
Review №41

Great service and staff. Highly recommend them. Went above and beyond when a tension pully bolt snapped to drill it out carefully and replace it.

La
Review №42

Ive been going to ESP for a year and I have never had a less than excellent experience! The staff is professional and very helpful. I would highly recommend them.

Mi
Review №43

We have been doing business with Danny and the crew since 1994.Very knowledgeable, professional and they make sure the job is done correctly!

Dy
Review №44

Ive been going to ESP for car work for over 2 years, and they have exemplary customer service and do great work. I would highly recommend them to anyone.

Le
Review №45

Wonderful service and very timely. My boyfriend referred me here and we have both been very pleased with our experiences!

To
Review №46

Excellent work, communication and pricing -- theyve been working on our 3 vehicles (Audi A4, Nissan Frontier and Subaru Legacy ) for years now. Cant recommend highly enough.

Ev
Review №47

Always reliable and extremely helpful

Li
Review №48

It’s the only place I go with my car now. And my partners!

Le
Review №49

Good work at fair prices.

Sh
Review №50

Our go garage for any of our 3 cars needs!

CJ
Review №51

Thorough, professional, trustworthy, and friendly!

Gr
Review №52

Honest, highly competent mechanics who never make me feel stupid.

Pa
Review №53

Awesome Customer Service

Fr
Review №54

Competent technicians.

Information
21 Photos
54 Comments
4.6 Rating
  • Address:15 Pleasant St, Easthampton, MA 01027, United States
  • Site:http://www.espautoeasthampton.com/
  • Phone:+1 413-527-1232
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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