Excellant experience! Treated very good with Rep Jamie. He was very knowledgeable and going with US Cellular saved us so much money.

The staff was extremely helpful, friendly and knowledgeable about what products and services.

Our first experience was GREAT. This one on the other handle was absolutely horrendous. Not only was MELISSA rude, but she also was VERY SLOW and tried to sell us a worthless screen protector after we vividly described why we needed good protection for this new device. When I asked her for a different product she then rolled her eyes at us. Not only that,, but after her manager told her to refund the old one FIRST, and then ring out the new one. She did the EXACT opposite and proceeded to tell us, that’s not how it works. Even after we heard her manager tell her the correct way to do it. She was unprofessional and we will not be returning to her services. I even had to put our own screen protector and case on. She couldn’t even finish saying thank you when we walked out of the door.

My experience was absolutely appalling. A man called Steven was so rude that I left that store crying. I was stuck in the store for over an hour and the whole time I was treated like nothing more than a nuisance. As soon as I have paid of what I owe I will never ever use US CELLULAR again.

Customer service at US Cellular is awful. The communication between customer service, and the in store employees, is terrible. They do not inform customers of changes that have happened, they just wait for you to call in, once a problem arises, and let you know there was an issue then. I would absolutely NOT recommend using US Cellular for your phone service.

Purchasing our phones with Elizabeth was a 5-star experience. She was so helpful & pleasant to work with. She answered all our questions while juggling the 2-day effort by my husband to buy new phones while I was in AZ with a dead phone battery. Our previous carrier did little to help us so it was easy to switch to U. S. Cellular after meeting Elizabeth, & I came home to a new phone! She is an asset to your office! Sincerely, Char & Greg

Always friendly

US Cellular is a complete joke. I have waited 1 month so far for a new phone but somehow the cell phone company ran out. If you go in to get help all they do is give you a phone number and website to go to. The phone number they give you is an automated phone number and it only tells you to go to the website to file a claim. When you go to the website to file a claim it will ask you 4-5 questions and no matter how you answer it wont file a claim it will only give you another number to call. If you call that number on average it takes 15-20 min to get an actual person. Every time they will tell you to go into the store for assistance. No matter what you will not be assisted and it will take a lot of phone calls to actually file a claim but even if you file a claim you will still be waiting 1 month for a new phone and I still havent received anything and everytime i call to see whats going on they literally tell me they dont have any phones to ship out and that my claim is on hold. I would give US Cellular negative 5 stars if that were an option.

Vicki was absolutely amazing and had great service. Was very polite and helped every one of my needs. So sweet and kind to everyone, would recommend to everyone. The best I’ve had so far.

Elizabeth and Logan took care of me in an odd situation with needing a new phone and plan. Elizabeth took the time to push the process one way, and in a rush the next day Logan sped me through the process skipping all the unnecessary stuff I didnt need. Both listened to me and understood the situation. Both of you were top notch. Look forward to working with you both again.

Did a wonderful job listening and putting me into a phone and plan that works for me.

Vicki was very helpful in the dubuque location. Very informative and nice. I will be recommending her to friends because we are sick of the b.s in the galena location. She smells good too!

I got hooked up! My sales guy has 17 years experience, why buy elsewhere?

I love us cellular because you guys have really good serviceI cant wait to get the samsung galaxy s10plusThis would be my 1st time having my own phone!Plus i like having the unlimited talk,text,data!Its going to be amazing once i get it!

Ive been with USCELL for a long time. Went in to get a new phone and the associate i was with, Vicki, hurried to finish up with me. She sold me accessories I DID NOT need, but made it sound like my phone wont charge without the wireless charger and now I have to pay $15+ a month extra for the next 12 months because of her. She added on a $50 phone cover that I “needed because the phone will shatter”. Im so mad. They just dont get any better.

AYO!!! these iphone 11 pro max’s are da bomb💣💣💣!!!! my compliments to the chef👨‍🍳💋💋!!!

Logan was the gentleman who help my mom and i. He was very polite and helpful. He helped us find the best deal for us and explained everything. We had a lot of problems with transferring our old phone numbers to our new phones but he didn’t give up. If he didn’t know how to do it he brought someone else in to help. They all worked as a team to try and give us the best experience we could have. Was very impressed at their determination at that store.

Logan assisted me yesterday and he was so easy to work with! Not only did he help me choose a phone but he really listened and recommended an upgrade to our existing plan, adding a 4th line, and saving me money with the pay it back deal! Great personality and customer service. Way to go!

Top notch service! Greated me upon my entering the store.....and assisted me with a few well-needed services on my cell phone.I may be interested in purchasing the land line service Vicki had great product knowledge.She is a wonderful asset to your store.

Vicki did a great job of getting me a new phone after losing my phone in the lake yesterday. She was very patient as I was very anxious about all the information I was losing on my old phone. She helped me get a phone, case, screen protector and wireless charger. She provided great customer service and a wealth of knowledge. Thank you, Vicki.

I never look forward to having to go to the wireless store especially on a Friday after work. Lucky for me I was paired with Vicki S. to help me with my needs. She did a great job going through an account review and explaining my options and the benefits of adding an Apple watch for my wife for our anniversary. Thanks for a great fast experience!Sean W. Bellevue, IA

Vicki was super helpful with me and helped calmed me down. I recommend her to all of my friends. She was amazing and I would go back to her and US Cellular in a heart beat! I loved her and her service.

This is one of the best US Cellular store! Work with Vicki, she is the nicest! Very friendly! 🙂🙃

I had 4 things, on my new phone, I needed to have reset. 2 persons helped adjust zero!!

Been with us cellular for 18 years. Business account. Never have I had problems until I dealt witgh this location. Galena plaza has helped me 10 fold. They are amazing at galena plaza.

The best possible experience I’ve had dealing with phones... Vicki Steffens was very very helpful. And awesome to deal with! Ask for her when you stop at U.S cellular

Best customer service i have EVER recieved. Vicki was more than helpful and got me set up with more than I could have imagined & at the perfect price point. I’m switching over from at&t..best decision I’ve made in awhile.

Never have i ever bin so disrespected and laughed at by not one but two employees. Basically said long term customers dont get as good deals as new customer under no contract and haveing them for five years ill be looking for a new carrier.

The u.s. cellular service in Dubuque seemsprovide good signal quality and the plans have become more inclusive and more competitive in the last couple of years. I wouldnt do business with any cellular provider who doesnt have an actual store here. We have a defective apple phone and they opened it up and said it looked refurbished so they wouldnt change the battery. And us cellular will not exchange it. Right now we will be shopping in a year when they are paid off

Vicki was AWESOME! Great personality and upbeat attitude. She worked on my phone and took care of me in a fast professional enthusiastic manner!

Went in with my parents to look at updating my moms iPhone 5c to something a little more current. Rob helped us navigate the options with patience and knowledge. I even left with a new Samsung s10 and my mom got an iPhone xr. We were all impressed and will be back. Thanks Rob!

I had the most beautiful lady today helping me WITH MY phone She did an excellent job I would recommend you to have her helping anyone She would make a nice daughter Thank you VICKI

Vicki was awesome! Made the transition from Verizon to US Cellular very easy. Great customer service! Thanks!

Got some good deals but they failed to inform me it came with a 3 year contract.

Vicki was wonderful, and was a great help. So glad we stopped! She was very helpful!😊

Friendly, knowledgeable, and full of common sense! She was spectacular! Vickie Steffen is definitely the person to see about a new phone!

I I usually have good service.I’ve gone to the wacker plaza location today. I had a issue with one of the lady. I had called to get a phone issue take care of I called that number. Then they game me another number. Then she said that is the number I had giving you. When I was doing what the lady told me what todo on the phone. We got in a little argument I was in tears. I’m have special needs, after I was finished I walk out without saying a word.I had the red hair lady 2 times at the Wacker a Location I’m just not happy with her service

Vicki was very helpful. We got her business card so we can ask for her when we need to call into the store :)

Paid off all devices today,1500 dollar to have them turn around,and say your phone bill is due.Another 350 so I ask cant you wave 150 fees because they were to pay for devices they told me no...Why would I want to be with a company that dont appreciate my money...

The peeps at this store were more helpful than calling customer service and came thru in a literal pinch! Thanks so much for all the help I received. This okie girl is so appreciative!! aka the nail chic 😁 p.s thanks Samantha!!

I bought my son a Samsung J7. He charged it overnight one week later and it overheated. Took it back to US Cellular and was told to file a claim. He gave me the phone number to call. 2 phone calls later and was directed to Samsung. The rep said I had a 14 day warranty and to take it back to the store I bought it at. Went there tonight and nothing could be done since there was physical damage. I told the employee twice what Samsung said and she told me it was a Samsung problem...call them. I called US Cellular on the way home and 15 min later and I am getting a new one shipped overnight!!! 2 trips to the store and 4 phone calls later!!!Totally uncalled for at this Wacker plaza store! Thank you to the great rep and her leader at US Cellular that I spoke to tonight on the phone! Now thats customer service!!!

Vickie Steffens was very helpful and went above and beyond to provide the best quality service possible. She is a very valuable employee.

Vicki was very helpful and knowledgeable when my daughter got her new phone. Her friendliness was also a plus.

Excellent experience. Alli was very professional and handled all details very efficiently. Highly recommended

Lizzie did an amazing job today. She was extremely helpful and knowledgeable. Thanks!

Waited 40 minutes to get service while the manager and host stood around looking at their phones and drinking coffee/soda with no less than 6 people waiting for service at any one time. Customer Service is a joke.

Vicki took care of everything I needed and was very quick and professional!!

Anyone thinking about going to US Cellular think again, switch from another provider and worked with a lady name Vicky. Told our bill would be one price and then received a bill and it was 40 dollars more than quoted. Talked with upper management and they are about as clueless as the employees. Stay away far away from US Cellular. I never in my life had such piss poor service. You all have been warned!

Rich was really wonderful, I was a pain and he kept his cool, got all of my stuff when I didnt think he would. Rich was very fantastic.

Vicki was very helpful today-friendly and knowledgeable: )

A bit of a wait but worth it for the great customer service we had!

My experience with Vicki steffens was awsome and helped me pick out a phone that fit me and my needs I would definitely come back to get a new phone from her again

Keith was very helpful.

Vicki did an amazing job today helping me get a new phone

Vicki was very nice and made everything easy and an overall enjoyable process :)

6 out of 5 stars for Rich! He was very helpful!

Left Verizon and Came to US Cellular much better than expected.

Friendly, unique characters always joyfully willing to help.

Im very happy with the salesmen n better carrier connection. Ty!!

Vicki was awesome, multitasked and got us in and out in a hurry, we couldnt be happier!!

Walked in and got a great promotion! Wonderful customer service and friendly environment from everyone at the store.

Cheyenne had us in and out of the center.in a half hour! With a new phone for my mom. On black friday!!!Very impressed. To bad shes a steeler fan.

It only got one star so people could see this. The customer service sucks. My husband and I waited for an hour and a half while people who came in after us got helped.

Had a great experience at the US cellular, vicki was super helpful and answered all of our questions!! Reccomend going to her!

Vicki is amazing... great service!

After trying to buy a new phone at two other locations I arrived at this location where I was given all the information I needed and felt very satisfied with the new phone. I was helped by James B.

Intelligent, knowledgeable staff. Just very busy on a Friday evening

Quick and very helpful. Come around 1 pm on Tuesdays and Thursdays to avoid the crowd!

Had great service, awesome buying experience

Rep told us wrong information . Went to a different store and found out he told us a few things that were incorrect. I feel he didnt have as much knowledge on services as he should have. Wont return to this store.

When i call to ask them something i have to press 4 over and over and over again

Just stopped in at US Cellular over by Wacker Drive in Dubuque. I walked in and some older big worker, didnt get his name, was a little rude when I was just asking a question. Im not from Dubuque. I only come here for dentist appointments. This is the 2nd time they have been rude.

Tina was very helpful and pleasant!

Great service, helped with everything!

Customer service rep by the name of Vicki was very rude she would not do what I wanted her to do because she knew my bill would be cut in half but she made it appear like I had no idea what I was talking about and basically told me I was stupid she had no knowledge on her job and was pretty open about not wanting to be there If I was the owner of this establishment i would shut this dump down due to embarrassment I will be switching providers as early as I can

Great to deal with thanks Vicki

Just finished with Rob on a reoccurring issue and he took care of it I a timely matter.

Vicki was amazing! Thanks!

Very helpful people.

They were friendly and helped us save some $$

Very poor customer service. Made to wait for more than 1 hr on couple of instance and still did not get a agent. On top their seating is not convenient (no back support)

Great service

Always go in to pay bills.

Helpful