We are extremely happy with our hot tub... but here is the reason I am writing this review. With just about any product weve ever purchased as a family whether it be a $200 lawn mower or $40K car... Ive never experienced the level of immediate customer service and question answering availability as I have have with the purchase of this hot tub. You buy a hot tub from Hanson Hot Springs and you are getting a lifelong partnership with with Jennifer and her team!!

Me and my wife were out getting things for our house that was being built. We drove by Hanson HotSpring Spas and decided to go look around. Neither one of us were in the market for getting a spa, but were curious. Walking in we were greeted with Jennifer who made us feel like family. She is very bubbly and fun, but to the point on answering all our questions and concerns with honesty. I mean she can answer technical questions for the most part and not to many places you go in now a days cant even do that. I am an ultra conservative and very hard to commit to such an investment. But I have to tell you every time I asked her a question, I was reeled in further and further. What I loved most about this experience was Jennifer made us feel important and not like a piece of meat. She was not pushy, listened to us and asked us questions(family and entertainment) helped us decide. You can tell she cares about the customers and the experience with a lasting impression. My spa has been the best investment I ever made. THE ENTIRE HANSON HOTSPRING SPAS FAMILY IS SO WONDERFUL AND I WOULD HIGHLY RECOMMEND THEM.

We bought elsewhere. One of the worst sales experiences I have ever been part of. We spent 40 minutes in the store and never got answers to our questions. The salesperson said she would get right with us upon walking in. While waiting, an older gentleman came to us and first thing he said - Buyer Beware When Buying a Spa. No discussion of our wants. No discussion of why Hanson except theyve been here for 40 years (you mean you have been selling bad products for 40 years with that statement)? The salesperson finally came to us and never was able to present options due to a personal issue (which we understood). Another customer walked in, who said she had an appointment for an hour later but needed to speak now. The salesperson proceeded to help her. The older gentleman basically shooed us out. Terrible experience. They need basic sales training. So glad we had a great experience at another dealer where the salesperson (who was more busy!), patiently took the time to explain features, options, differences - We purchased on the spot!

Great staff, excellent products and always willing to help if you have questions. Have had a Hanson spa for over 20 years and still happy.

Very nice layout to view a variety of choices. Super helpful staff full of solid information.

I went in today to get chemicals for my hot tub. And the lady that was working there didn’t want to help me because I didn’t have one of their hot tubs. She wouldn’t even listen to me. I will never go back there again ! Save some time don’t go to Hanson’s

The lady who greated us today rubbed us the wrong way as soon as we entered. We were just window shopping to look and she proceeded to tell us she would take our information and give it to sales. We told her we were just looking and she proceeded to rush us out and even went as far as talking poorly of other businesses. This is extremely unprofessional. We were excited to check this place out for awhile now, except their hours were never accomadating for our time frames. Definitely dont reccommend this place. She says shes been there for 10 years... Yikes... Surprised shes still there... Not good for business. Seems like the owner responses are always in defense like a child rather than a bussiness owner. Apparently Im lying about the woman stating she would take our information down for sales... Why would I lie about that??😂😂😂

We bought a hot tub from this store in 2019, and have had nothing but issues with it from the start. After giving hansons every chance to correct the issues and always being directed to fine print in warranty paperwork, I have decided to finally give my two-year review. Their product has electrical issues with them having to fix this seemingly same issue multiple times which should be the first Red flag for one of the most expensive dealers in the area. The pvc glue you can visibly see around the spa looks like a 2 year old finger painted pvc glue all over the pipes. In addition, their workmanship toward putting panels on, screws in, etc. Is laughable for multi- thousand dollar products and we have had panels fall off or seriously warp multiple times for just the fact that they were not installed properly with stripped screws, damaged anchor points, etc. This is in addition to the spa coming dirty, needing cleaned, and missing the cover we purchased from their warehouse, without so much as an apology and taking nearly a month to finally ship the cover I paid for. Their customer service is garbage as they tell us to go ahead and fix the screw and panel issues their installers caused by myself under their Amazing warranty while asking me if I want them to ship me the screws. The Spa pillows are not great quality and deteriorate which they do not inform you about, until you have an issue with one and now have to order them special order for probably much more than the price of other brands spa pillows, while they send you an email telling you that you are out of luck with this great warranty that doesnt really cover anything but the standard big ticket items. Either way, good luck getting them to get back to you with the price of a pillow as I am still waiting a couple weeks later. The Chemicals they sell in the store are horribly overpriced and they tell you that you have to use theirs to ensure longevity of your spa over other companys normally priced chemicals. The customer service ends on the date of the original sale, and since you can get all of what they have to offer from a company that sells a similar sized unit with more features at less than half the price, please let my experience guide yours to a much better one. Let me dispel their selling point myths: their quality is not better, more like comparable; you still have to use chlorine by their own maintenance requirements; the verdict is still out on their warranty being honored by stores across state borders, but with the warranty service I have received so far, it is not looking good; and the Low maintenance they sell you, for my spa is actually as follows: 1 to 2 tblspoons of oxidizer every time you use it and 1 to 2 tblspoons of shock at least once weekly, monthly filter cleaning with their $35+ special filter cleaner, and draining and thorough cleaning with silver cartridges, stabilizing chemicals, filter cleaners, water treatment (ph,alk,chlorine,oxi ~$145 depending on size) and changing the filter, additional~$120 every 6 months. [*prices will vary (increase)], and in addition to all of this, you Must clean the sides and filter drain catch every time you get in because the material and design loves to attract and solidify your organic matter. I hope this review helps and may your experience be better than ours.

Jennifer is the best. We bought a new hot tub. Ours is 15 years old, we got lots of incentives for being loyal customers!

We purchased our Hanson HotSprings Spa 5 years ago. It was the best investment we have ever made!The pain relief and sleep enhancing benefits are amazing! The staff are always friendly and knowledgeable.

We have purchased 4 Hot Tubs over many years for different properties. They have always provided great customer service and support. We had ordered a cover replacement which had delivery delayed due to pandemic.... Jennifer even stepped up and allowed us to have one she had ordered for her personal spa but had not yet installed, so she really put the customer first ! Thank You !!

Walked in and right away I could tell the lady wasnt happy that I purchased my hot tub somewhere else. She continuously discarded my questions, with zero interest in helping me. Go to Spa Palace on N. Nevada for all your hot tub needs.

Make sure that you get in writing the delivery date. Were were told that the exact model and make of our hot tub was already ordered and the date would be sometime in November. I call in on November 3rd and was told March.. So Hanson Hotspring Spas use sales tactics to make you believe that you will get your product sooner than you really would, thus sitting on your non-refundable deposit for 7 months. I would look elsewhere before doing business with them first.

We’re into our 12th month of owning our limelight flash spa. We’re extremely happy with it and amazed at the ease of taking care of it. Also, we compared our utility bills this year over last year and found the difference only to average out to $10/month increase. Can’t believe how efficient it is and we use it everyday, and sometimes twice per day. Jennifer told us this would be the case and she was right, and she knows everything there is to know about these things. So glad we made the investment!

John with service was fantastic, got my issues resolved with the quickness, couldnt be happier!

The lady who worked there talks 10 miles a minute wont let you get a word in or even give you time to ask more than a half a question. She will leave you and answer the phone multiple times letting you know you are not the most important part of her day.the man at the counter appears to does nothing not even answer the phone. I wish I could give it zero Stars. I definitely will be taking my business elsewhere.

I had such a good experience with purchasing my spa at Hanson HotSpring Spas! Jennifer Catterson was extremely friendly, helpful, and knowledgeable. She made the experience so fun! We absolutely love our spa and are so glad we made the purchase from Hanson. They offer quality products with reasonable pricing, and their team is the best! I definitely recommend Hanson!

Jennifer at Hanson Spas gave my wife and me outstanding customer service in the middle of this pandemic chaos. She negotiated very reasonable purchase costs for us with the owner, ordered and finally received a new sauna. The install team did an excellent job. We highly recommend Jennifer, the owner, and the rest of the staff at Hanson Spas.

Outdated manipulative sales tactics--no posted prices, no opportunity to order the hot tub you want--youre stuck with the configurations theyve previously ordered. Lots of obviously manipulative sold and sold out signs designed to pressure you into what they have previously ordered. Unlikeable salesman.

We came in as new hot tub buyers with little knowledge but Josiah was amazing and made us feel right at home. He knew his stuff and was very accommodating to exactly what we wanted. He replies to emails quickly and didn’t rush us into anything. He keeps it real with you instead of putting a sales job on you. I highly recommend Josiah if you’re looking for a new hot tub.

Great hot tub store! Bought our tub from them about 10 years ago and they are super friendly and helpful working with me to get it started back up after a long time sitting in storage.

I went in to purchase an O-ring seal for my hot tub. The lady asked me if I owned a Hanson spa. I said no and she said sorry we cannot sell parts to you. Well I know a rubber O-ring is not a propitiatory part so I was baffled. I have a 20 year old hot tub that will need to be replaced in the near future. Guess what I will not be going to Hanson. They could have chose to help me and won me over. Remember the old Midas Muffler commercial If they were working for me, they wouldnt be working for me

We have been customers of Hanson HotSpring Spa for years - since we bought our Relay spa from them when we remodeled our deck. Jennifer, Jeff, Josiah and the rest of the staff are wonderful - friendly, nice, professional, and always helpful with advice on spa care. We love our hot tub and use it year round. There is something special about relaxing in the hot tub while snow is lightly falling. If you are in the market for a spa, you owe it to yourself to visit the folks at Hanson. We highly recommend them - they’ll treat you like family!

We bought a Pulse hot tub from Hanson HotSpring Spas in August and had it delivered just recently to our home. Josiah was our salesman and he was awesome! He was very patient with our questions and is extremely knowledgeable and willing to share information that the average consumer may not know--but needs to know. We had a misunderstanding on the cover lift that we wanted, but it was resolved with the help of Matt (Manager) and Hansons owner (Andy) with great emphasis on our customer satisfaction. We definitely want to thank Andy for his understanding of the situation and his resolution which we truly appreciate. The quality of our spa is amazing and works great. Josiah (our salesman) came out and gave us a VERY detailed lesson on how to operate and take care of the spa after normal business hours. His presentation was way above anything we could have imagined and we definitely appreciate his flexibility on our schedule. When he left, we felt well prepared to take care of our new spa! If you are in need of a high quality spa, we definitely want to recommend Hanson HotSpring Spas and DEFINITELY ask for Josiah as he will take great care of you!

I bought a hot tub and started out with saltwater system. For whatever reason, struggled to keep water balanced and smell pleasant. Rather than leave me hanging, Josiah offered to convert tub to their ozone system at no charge. Now a few months later, I couldn’t be happier. Thank you Josiah for the extra measure of care and service. I will always recommend you guys to anyone I know looking for a hot tub.

We purchased our Hot Spring Spa three months ago, and could not be happier. We love our hot tub, and Hansons made the entire experience easy, from purchase to installation. Our sales rep Josiah was great, and after installation, he came by to personally ensure the tub was working properly and educate us on using our new hot tub. I would recommend Hansons to anyone looking to purchase a new hot tub.

We decided we wanted a hot tub for the backyard September 1st this year. We went in and spoke to Josiah. We didn’t have an appointment but he gave us time and attention and answered a lot of our questions. He didn’t have a lot of floor models due to covid but he had an Envoy to show us that immediately ticked all the boxes on what we were looking for. We were told they were all sold out and we were looking at a minimum of 3-6 months before they were in stock. We thanked him and left. I looked around at all the other spa shops to compare but kept going online to look at the Envoy. I reached out to Josiah again a few weeks later and he told me they had one Envoy available on the very next truck that was an order out but the purchaser changed his mind on a smaller one so we were able to grab it. It was delivered a week later! What a dream! We filled the spa Sunday October 11th and we’ve used this spa twice a day every day since last Sunday and it was by far the best purchase weve made in years. Its created a bonding family time for us every night after dinner when the stars come out. The teens actually want to hang with us in it and we have great conversations. Wish wed done this years ago. The salt water system is super easy to maintain too, way easier than I thought it would be so far.So thankful. Glad one opened up so we could jump on it asap.If you’ve been thinking of a salt water system then look no further. Josiah and/or Jennifer will help you get an amazing Hot Springs Spa too.

Finally doing a review on Hanson and their HotSpring Spas....about 4 months after buying. I couldn’t be more pleased with my decision. These are top quality hot tubs and you literally can’t beat the customer service that Hanson provides. Jennifer is the best saleswoman I’ve ever met. She remembers your name, gives you the info you need and genuinely cares about you and your experience after the sale.We use it constantly. Love the clean water system with minimal chlorine. Love how efficient it is to run. Love the family at Hanson.

Josiah was wonderful. He answered all our questions and even stayed late to help us. Were considering an above-ground pool from them. He was very knowledgeable.

Jennifer made the hot tub buying process quick and painless, and we never felt pressured despite taking over a couple of years before deciding to buy our hot tub. The products are great and the customer service is even better. Very easy to deal with and we never feel any hesitation to ask any questions even after buying. Would recommend 10/10!

Outstanding service! A year ago, my wife and I were across the street looking to buy a hot tub at another spa place and didnt feel good about how we were being sold. On a whim, we walked into Hanson and were immediately greeted by Jennifer. She was friendly, knowledgeable, not at all pushy and we felt an immediate trust. We bought a tub right then. But the service story gets better. Every time we have a question (not many) everyone at the store has been willing to help. Case in point: Our tub recently started powering down for no apparent reason. I figured it was time to get it serviced. I couldnt remember the model or anything, so with little hope I called Hanson to try to get someone to help me figure out what model I had and set up a service appointment. Jennifer answered the phone and as I started to say my name, she immediately recognized me, told me what kind of hot tub I had and asked about my wife by name! I told her my problem, and she gave me a home remedy to identify and solve the problem. No charge. THAT is customer service.

My wife and I met the Hanson sales associate,Jeff, while looking for a hot tub for our home. What a great experience! Jeff was outstanding in helping us find the perfect tub! He exemplified professionalism throughout the entire purchasing process and went above and beyond in coming to our home to show us the ropes on how to use our new hot tub. I would highly recommend Hanson and if you’re in the market for a new hot tub, ask for Jeff!

We went into Hanson to begin our in-person research. Josiah helped us and was a wealth of information and patience with our questions. We ended up buying because of the professionalism and helpfulness of Josiah.

Do you need a spa? Chemicals for one? Maybe even a repair referral? This is your place. The showroom is super neat and full of a wide range of products. I also enjoy seeing the wood building from Dublin and Academy. Service is quick and easy. I havent bought a hot tub from them myself, but the girlfriend has purchased two from this place. No complaints. Prepare to spend some money 💰.

We love our Hanson Hot Tub. Its easy to own and easy to maintain. We were looking to get a spa for a while and went to several spa stores. The last store we went to was Hanson. We were impressed by the selection of tubs, and more impressed by Jennifer. She answered every question we had and made the whole process painless. What is truly important to me is Jennifer and the entire staff treats you like family. I highly recommend getting a Hanson Hot Tub.

We have had our Hot Springs Flair Spa for a few months now. Absolutely love it! Jennifer was amazing to work with and extremely knowledgeable about the products. Answered all our questions and communication was great. Would definitely recommend Hanson HotSpring Spas. Go see Jennifer.

Had a great experience at Hanson HotSpring! I am really loving my hot tub. Took delivery a couple of months ago of a top-of-the-line spa.Jennifer has been excellent communicating everything every step of the way and all the way through follow up. Super responsive and helpful. Very happy with my purchase and definitely recommend these folks!

Josiah was very helpful and informative, not pushy at all which is a huge plus. Pretty sure this is where we will be buying our hot tub.

Wow! Why would anybody go anywhere else? My wife and I bought our hot tub over 6 years ago and it is still running great. And thats not just by chance. Jennifer and the Hanson family have been with us every step of the way. We knew nothing about the care of our hot tub. But the Hanson crew made sure we didnt have to figure things out on our own. They gave us such good instruction that the cell in the hot tub, that generally last 3 years, has lasted 6. Again, why would anybody go anywhere else?!! Thanks, Jennifer, and your great crew!!

Couldnt be happier! Mark was informative, walked us through all the different types of spas, the concerns and costs associated with each and told us about his own personal experience with them. He went above and beyond in offering to help us get it balanced and even came out to the house when we had an issue with the cover and quickly rectified it. Couldnt be a happier customer and definitely recommend Hanson Spas!

We had a great experience with Jennifer and the Hanson HotSpring Spas crew. Weve had our spa for over a year now with zero issues. The spa is very easy to maintain. Also, we have not noticed any significant change in our utility bill. We are always happily greeted when we come in to pick up supplies. Our kids absolutely love the spa! I would highly recommend Hanson HotSpring Spas for anyone looking for a high quality product together with a knowledgeable and friendly staff.

We have loved our Salt Water Hot Tub for the last year, but we had two minor issues that came up. Both times it was a pleasant (almost easy) experience with the staff and both times they stood behind their product. I’d say that’s a rare trait these days.We highly recommended them!

Weve been customers for over 20 years and couldnt be happier. Great product and outstanding service. We recently ordered a new hot tub cover which arrived earlier than promised. Highly Recommend!

We’ve had our Vanguard for nearly 2 years, and just this weekend had our first issue with it. Hanson had a technician promptly to our house within a day of calling to fix the issue. He explained the issue, was professional and quick to triage and fix it. Customer service like this is rare these days, and I appreciate the rapid attention to our issue. Recommended.

I bought a house and a Hanson HotSpring tub came with it. Having never owned a hot tub before I had no idea how to care for the unit. I went in to the store for some help on a lunch break and was greeted warmly by Jennifer who gave me the run down and set me up to enjoy the spa. She knew I was on limited time and was respectful of that. It was a great first experience!

I have been coming to this store regularly for about a year and a half to buy my supplies. The staff are fantastic and always treat me like a king. My spa was purchased elsewhere by the homes original owner, but that does not keep Hanson staff from giving me advice. They essentially taught me how to take care of my tub and I can’t thank them enough.

These employees and the overall company know their stuff. We had a very complex situation regarding a high deck and lots of trees in a small mountain town. We had to use a crane operator and they coordinated it all! Josiah was a pleasure to work with. Highly recommend!

The prices. And the Customer Service is AWWSOME. Jennifer helped us and was very knowledgeable and friendly. We had some questions and had to go back in a couple of times and the staff was just as nice to us as if wed walked in for the first time.

Best place in town to get a quality spa! I love mine! And absolutely recommend to any and everyone thinking about getting a hot tub...see Hanson Spa!

Jennifer was amazing and very accommodating with me purchasing a new hot tub. When I purchased it, she explained the process and what I needed to do prior to the install...she’s right on point! I’d recommend if you’re going to purchase a hot tub, please ask for Jennifer!!! She’ll take good care of you!

Just wanted to pass along that my wife and I love our hot tub purchased four years ago at Hanson. Jeff helped us select the perfect model and its still awesome to this day. The delivery crew were outstanding, especially considering the difficulty of getting it placed. Ive followed Jeffs recommended spa treatment plan and couldnt be happier with the water quality. I highly recommend Hanson HotSpring Spas!

We recently purchased a Sovereign spa. So far our experience with Hanson Spas has been excellent. The delivery was done in a timely manner and the delivery people were. efficient and professional. We had an initial problem with the electrical box which was resolved within one day. Jennifers always responsive to any questions we have. We are thoroughly enjoying our Sovereign Spa and definitely recommend Hanson spas.

We bought a hot tub from Hanson two months ago. Jeff Dubuc did a great job of representing the product and working with us to make sure we made a good purchase. We bought a salt water tub and have been very happy with our purchase. The delivery to our home was on time and we enjoyed our tub the very next day - and almost every day since. Jeff came out to demonstrate the features of the tub within two days of delivery and he has made himself available to answer all my questions regarding the function and chemical balance in our tub. We have been very happy with the product, the dealer, the sales rep and the customer service from Hanson Hot Springs, Colorado Springs, CO.

Absolutely the WORST customer service ever! The person I talked to gave me false information and didnt seem at all interested in making a sale. Needless to say I went elsewhere and got great service.

What a FANTASTIC experience at Hanson!! We had just bought our first hot tub, used online. We got it and I realized I had NO clue what I was doing. I called and talked to Nick to see if they sold a chemical starter kit...he explained they had what I needed and would be happy to help explain. I let him know I would be there shortly, and when I walked in they had everything I needed ready to go on the counter. Jennifer was SUPER helpful in explaining how everything worked, gave great advice for keeping our tub clean, and answered all my questions. I really appreciated how helpful she was especially considering I didnt buy my tub from them! I will absolutely be using them for any of my spa needs going forward. They rock!

I am so glad I went to Hanson! Jeff was awesome during the whole process- which included working with us to coordinate a delivery in the middle of a deck build because of a delay in the builders schedule! Even after the hot tub was delivered, when I asked to upgrade to the ACE Saltwater system, Jeff worked with me to make that happen. The delivery crew and the crew that did the after delivery upgrade were amazing too! Everyone explained what they were doing and walked me through everything I needed to know about using and caring for my new HotSpring Spa- and I know if I have any questions I can call or email Jeff and hes happy to help me out! Amazing service!

We love our Hanson Hot Spring Spa! Jennifer was great. The delivery guys were on time and very professional. The staff at the store even tested my well water the day before delivery, for free. The spa is very easy to operate and I use it every morning. Thank you, Jennifer and Hanson HotSpring Spas!

I have used the service department on a couple of occasions and they have been great each and every time. Jeff was fantastic, he arrived during the window, assessed the problem and fixed a minor issue with the board that was causing the heater not to work. I will not hesitate to contact them again.

I recently purchased a spa from Hanson HotSpring Spas and it was wonderful experience. The salesperson was very knowledgeable of all products, very friendly, and was concerned about me getting the best spa for my needs. She, Jennifer, met me at the front door with a smile and was ready and willing to answer all questions, which she did in a very professional, yet relaxing manner. I left that day with a new spa and some new friends. These people make you feel like family. I probably should leave this out, but it shows how much these people care. I recently had an issue with my spa, that I caused, and needed some filter cleaning supplys. I called the store for advice and was told what I needed to get back into operation. I was not able to get to the store before it closed, so Jennifer took the order over the phone and dropped the items off, on her way home, after work. Im 58 and have never seen that type of customer service. Now, Im not saying they will run parts all over town, just saying it meant the world to me. Since purchasing the tub, Ive met other salespeople and everyone seems very personable and helpful. BTW, I love this hot tub!

What a great experience! The staff is extremely knowledgeable and so willing to help. If you get the chance to work with Jennifer, take that chance and run with it - shes incredible! She continues to be a genuine treasure even after the sale and installation of our tub. We stopped into the store to buy additional accessories that we thought we needed. Her experience and expertise wound up saving us TONS of money by showing us more affordable and viable options. Again, fantastic experience beginning to, well, hopefully it doesnt end.

Wont sell to anyone but customers already. Not even worth going in the store

Bought a house with a sauna. Without instructions I was not able to get things to work properly. Called Hanson and asked to set up a tech appointment. Instead they walked me through my system over the phone and got me up and running at no charge. Not a lot of businesses would save you the tech free like that. Definitely wont forget it!

I have owned Hanson hot tubs for over 20 years. When I moved to CO 4 years ago, I bought a new hot tub from the Hanson in Colorado Springs. Even though I had some issues, Andy worked with me to resolve the problems. Andy and Hanson have great customer service and they definitely stand behind their product. Service after sales is very important to me. I highly recommend Hanson/Andy if you are looking for a new hot tubI just wanted to update my post on Hanson Spas. I wrote the above review regarding Hanson two years ago. I had a problem with the heater. Nick was on it right away and sent a service tech out yesterday to fix it. The work went perfectly and the service after sale is important to me and Nick took care of me right away!!

Honestly, Hanson wasnt our first stop when shopping because we thought it was out of our price range. We swung in an hour before closing just to see. Glad we did. Jennifer was extremely helpful and knowledgeable. We found a better quality tub, from a great family-owned company, for a better deal! We are very happy with out purchase - Relay 7x7 Lounger.

I was 5 minutes away from either selling our hot tub or cutting it up. Spoke with Jennifer for 15 minutes and she fixed my issues and explained to me that I had been going about my routine maintenance all wrong. My wife and I now enjoy it so much more and my maintenance time is next to nothing. Could not be happier. Thanks so much for your great service.

Mark and Jennifer are both fantastic! I recently purchased a High Life Envoy hot tub from them! Jennifer spent some time with me explaining each tub and the benefits of each. After the sale, Jennifer pulled strings to ensure I would have my tub prior to a party I was throwing during the holiday weekend! She came to my house and showed me step by step how to test the water and to properly take care of the tub! The delivery team was exceptional! I was not present, but I observed them with my security cameras and they worked very hard to make the tub fit exactly how I wanted it with very limited space! I spent some time researching tubs and visited every hot tub store in Colorado Springs and found the quality of these tubs to be superior! Iwould rate the overall experience six stars if I could!

The staff is awesome. Very kind and helpful. Jen sold me my tub and any time I have needed assistance out had any questions she was able to help or find the answers for me quickly. Tub is way easier to maintain than my last one. I recommend hanson over the other spa stores I visited.

My wife and I bought our spa about four years ago and have had absolutely no problems or issues with our tub. we bought our tub from Jennifer and she was very professional, courteous and answered all of our questions. When it came to delivering the tub they were on time and did a great job placing the tub right where I wanted it. When I go back to the store to purchase supplies and chems Jennifer always greets meet and calls me by name. Amazing she remembers my name. Now thats customer service!!!. I am I business owner myself in the service industry and Hanson Hot Springs is second to none.

I recently purchased a home that had a spa. Having never owned one before and no record from the previous owner as to their maintenance program I was unsure of what I needed to do to take care of it. I called Hanson and talked with Jennifer on a busy Saturday morning and she not only took the time to walk me through the process, she sent me a well prepared how to guide! When I went in to pick up my chemicals I was treated like an old friend and we covered the dos and donts in even more detail. They certainly have earned my business!! Thank you!!

We purchased a hot tub from Hanson Hot Springs a year ago. Jeff Dubac sold it to us and has been helpful anytime we needed him for the last year. Anytime I call or have a question, he still to this day helps me. He goes over and beyond and has come to our home to show me exactly how to treat the hot tub if he was unable to over the phone! If I could give him more then 5 stars for excellent customer service I would!!!!

Thank you Hanson Hot Spring for all the fabulous parts and service. We are on year 7 with our hot tub and your amazing knowledge has kept our tub working correctly every day. It is easy to maintain, and easy to get the products we need at your store. Thank you so much for all your help!!!!!

We got our spa 6 years ago and its been wonderful! Jennifer and the crew there have gone out of their way to make sure we had everything we needed, including setting up delivery with a crane! We had a problem this year (the first one!) and they were quick to get it fixed and back to us. Outstanding customer support and service, friendly team in the store, love the owner appreciation events too! Cant say enough good about them - would definitely go to them if we ever need another spa!

Prices seemed a little high but nice showroom and Josiah was great! Answered all our questions and even stayed past closing to make sure we got all the information we needed.

I thought about buying a hot tub for a long time but was always worried about the maintenance. One day we happen to look at Hanson Hot Tubs and spoke with Jeff. He explained how easy the maintenance really was , and made buying a hot tube easy. Very happy with the purchase and delivery.

Jeff at Hanson HotSpring Spas is amazing!!! He is not only personable, he truly cares about the success and ease you will have when you buy a spa. He in no way pressures you at all. I am a year in to my spa and he has already checked in multiple times to make sure I am doing ok and do not have any questions. I would absolutely recommend purchasing from them if you are in the market for a hot tub!!!

Wow, these guys are amazing. The whole team! I purchased a HotSpring Grandee NXT which is hands down the best spa on the market. The process was friendly, honest and smooth. Delivery was quick and expert with a team of delivery guys. We have used it everyday but 3 for the first month. Thanks so much Team Hanson. Jennifer gets a special call out for awesome. :-)

We bought a Spa from Jeff Dubuc about 3.5 years ago. Jeff and all of the people at Hanson HotSpring Spas have been great tow work with. Any time I have had a question Jeff has been able to assist and helped me. Their service department is also really good. I have owned two other types of spas in the past and never received the customer care that Hansons have given. I wold recommend them to anyone interested in purchasing a new spa.

Poor customer service! As soon as they learned that I had a Coleman blow up spa they were very dismissive of me, so I left! (I just wanted a bottle of chlorine and some test strips)

I love the hot spring product but more importantly is the company that represents them and stands behind the products. Hanson hot springs does just that....we had a couple of hiccups with our spa but they resolved everything with grace and respect. It is a pleasure knowing you have support from a local company that truly cares about their customers. I recommend them both on the sales and service end.

Hanson Spa is the best spa facility in town. Always friendly and wanting to make sure our spa is up and running like it should. Jeff is awesome, he really cares for his customers and is only a phone call away!! Highly recommend seeing Jeff at Hanson Spas!!!!

I have owned my Tiger River Hot Tub since 2007. For over ten years I have experienced a lot of enjoyment from my tub. Fortunately, I have had no problems with the components of this tub. With some modest effort, I maintain my tub for peak value and performance. Thanks Hanson HotSprings!

We bought our spa two years ago & absolutely love it so much! It is hands down the best purchase we’ve ever made. So many wonderful memories and good quality family time has been well spent. We’ve never had any issues with it & just let me tell you how wonderful Jennifer is!!!! Also, we just recently went through a horrific hail storm that resulted in several thousands dollars in damage to our home & the lid is such an amazing quality that it fully protected our hot tub. On really hot days, we turn the temp down just a bit and the kids love hanging out in a pool like spa with their friends!! I did all kinds of research on spas before we finally purchased ours & am insanely happy that we went with Hanson’s!!

Love my hot tub! We got the rhythm and use it at least 3 times a week. Jennifer was so helpful when it came to picking out our perfect spa and continues to help me with any questions I have maintaining it.

Great service and selection. Quality products. Our Hot Springs spa is 16 years old and still working well and looking good.

Jen is the absolute best! You will not find a better salesperson in this city. She is knowledgeable and extremely personable. Always puts the customer first no matter the scenario.

Had a fantastic experience with Jennifer at Hanson! She genuinely knows her spas and is more than willing to go above and beyond regular customer service! I highly recommend Hanson and advise you to talk to Jennifer!

Even though it is difficult to have one before the end of the year, this is where I will buy it

We were having an issue with our hot tube and stopped by the store to see what might be the problem. Jennifer was AMAZING spending lots of time trouble shooting with us. We went home and followed her advice. That with a bit more follow up with another exceptional employee means no service call needed. We have done business with Hanson for over 35 years. Have ALWAYS had nothing but exceptional service . We are your customers for life!

Awesome service and fast service. Jennifer is our sales rep and she is always very knowledgeable about any product we want to discuss. Have had our hot tub for 3 years now and it is wonderful!

I would definitely recommend Hanson HotSpring Spas to anyone and everyone! We are first time buyers and our experience was nothing but positive all the way around!We mostly dealt with Jeff and he went above and beyond to make sure we had everything we needed, and even came out on a Sunday morning to show us how to properly care for our hot tub! Both Morgan and Jennifer were extremely helpful as well every time we called with a question.When we are ready to upgrade we will shop nowhere else!

Bought A Tub from Hanson 5 months ago and couldnt be happier with the tub we bought or with the service weve received. We spent more than we thought and we are thankful we did. The tub that Jeff recommended (Glow) was the one perfect for us. We would have been dissatisfied with the other model. And the service theyve provided, and the knowledge theyve imparted is helping us become knowledgeable. We use our tub about four times a week and are glad we did..

Good experience. Professional staff. Not too pushy which we appreciate. Thank you for your follow up email.

This is the ONLY place in town you should consider buying a spa from. Jeff treats you more like a long time friend than a sales prospect and they stand behind everything they sell. When our hot tub sustained damage from a major wind storm (that also took off sections of our roof) they were quick to come out and gave us some creative options for fixing it that saved us a LOT of money. Plenty of options for every budget as well.

We recently bought a spa from them. Jennifer is our person there. Its getting delivered soon, cant wait. So far no snafus. We use our tub daily, never saw an increase in our water or electric bills. We love Hanson hot springs!

The experience was great! Everyone knows about the products they sell so they can answer any question. The hot tub they recommended was perfect for our family. Jennifer has been great to work with especially.

Great store. Huge show room with models for most every budget. Jennifer (sales rep) was friendly and knowledgeable.

RAVE!!!! We purchased our spa in March 2017 and Jennifer Catterson and all the other staff at Hanson have been simply awesome to work with. Jennifer helped us to select the perfect model for our needs and budget and there was no pressure as we have encountered at other locations. The installation was professional, easy and Jennifer has always been available after the purchase to help if we have any questions with either an email or phone call. What has been most impressive has been the care after purchase. In July 2018 we had a hail storm at our house which damaged our cover, lifter and controller. Jennifer responded immediately on a weekend and provided us a quote for the repairs and made getting our insurance check fast and easy so things could return to normal. I truly feel that we are a part of the Hanson Hot Springs Family-I know I can call on them anytime. I will never work with another company. Thanks to Jennifer and the staff at Hanson.

We LOVE our Prodigy! We literally soak every night! Jennifer was awesome and very professional. We would definitely recommend!

Best place for spas and accessories! Ive had my jetsetter to now for 17 years. Only had to replace the electric circuit board for heater and the heater once in 17 years awesome tub! I use it to stretch out every morning and keep my back limber no-more chiropractor! I love you Hanson Spa!

Jennifer and Jeff are by far the most knowledgeable when it comes to hot tubs and spas. My wife and I Shopped around at almost every hot tub store in Colorado Springs and we ended up buying our hot tub from Hanson Hot Springs thanks to Jennifer and Jeff we love our Moto-massage so much that we actually discontinued using our physical therapist which was costing us a fortune. We highly recommend if you’re in the market for a hot tub going to Hanson Hot Springs and speaking with Jennifer they are the best in Colorado Springs.