We actually went in because we needed good pillows. We were not in the market for a new mattress and told the sales person that. Once we were there and experienced how wonderful the mattress was, we were hooked. I think this mattress will benefit both my husband and me and allow us to have the most comfortable sleep possible.

During these difficult times with Covid, and mix messages on mask or no mask, in store shopping is challenging to say the least. I would like to recognize the excellent buying experience my wife and I had at the Sleep Number store in the Domain in Austin, Texas. Steve, the salesperson did an outstanding job. He did not over sell us, but made sure that we had all the information we needed to make and informed buying decision.

Tony was thorough and answered all of our questions. Great customer service!

We had an excellent experience with Rick. He showed us all the beds and explained all the features. We thought about which one we wanted for a couple days and then purchased one we think will be perfect.

Great knowledgeable staff! Very helpful and friendly.

Tony was super patient. Gave us a test drive so we could establish our sleep #s, told us what we needed and if something was optional. Store was clean and safety for customers was obvious.

Great experience, professional people, and more than willing to answer any and all questions.

If you visit ask for Tony! I’ve never had better customer service in my life! And His knowledge of his products is on point!

Excellent experience. The salesman want pushy at all. Was genuinely interested in us getting the best bed for our needs.

Pattie our sales rep was polite, knowledgable and great to work with. I highly reccomend sleep number and pattie.

Great experience! Highly knowledgeable sales men and an extremely COMFORTABLE atmosphere!!

The mattress adjusts to your current condition, which is a big plus. The mattress is cold at times and doesnt bounce like a regular mattress. Definitely sleeps well though. Made us a good deal. Get the cheaper mattress & add accessories from other places to get the best deal.

John Laing was extremely knowledgeable not only about Sleep Number mattresses, but also the competitors products. He helped make the decision an easy one given that I was able to clearly understand the differences between the comparable products. I walked out of the store having made the purchase without the concern of buyers remorse that I felt that I would have in the other stores. It was also a very low pressure experience. He simply conveyed all of the information I needed to make an informed decision. That was a welcome change when compared to the competitors stores that I visited while shopping.

Tim the manager is a very solid individual who really took care of us. John was our sales Rep and gave us a very good demo and was extremely knowledgable. It was no pressure at the store as we told him we were just looking. We returned a week later and John was willing to let us try more beds and we purchased on the spot. Excellent customer service, honest management, a very pleasant buying experience. This store is definitely ahead of the curve in the mattress industry. Thanks John and Tim. My wife and I are huge fans.

The staff are professional and very nice to work with. They work very hard to understand the challenges you are experiencing in getting sound sleep and then offer excellent solutions to help you overcome your sleep issues. The mattresses are second to none as they offer each person and/or couples long lasting individualized support. Also, for how long their product lasts I would have to say they are the least expensive mattress in the industry when looking at the near 20 plus year life span of Sleep Number mattresses.

Manager Tim was fun to work with!He knows the products and demonstrates the technology well. Wasn’t rushed, nice Experience,

Very knowledgeable and attentive sales person who knew the products and return policies. Easy to find what I wanted and was quickly on my way.

They tell you there is a 99 day trial. They don’t tell you that does not include the base which is half the cost. Also charge $400 to pick up the mattress return. All this would be fine if they didn’t mislead at time of sell.

Customer service was off the charts. Purchased a bed for the wife....and me.

Horrible product and even worse customer service. They charge $400 to return a mattress during their trial period and dont even tell you about it. Its a scam!

Jason was great! Explained everything very well. Now waiting for our bed to arrive and try it!

Timothy was great. Went in for sheets and left with adjustable bed, dual temp and 2 sets of sheets. I’m a happy customer!!

DO NOT WASTE YOUR MONEY!!!My wife and I went to the store mid-day to decide between 2 beds we had already researched online. The salesman insisted on taking through his entire prepared sales pitch and blew off all of our questions. Since we have a sleigh bed, my wife was concerned about fit and wanted to measure the floor model. The salesman and his manager both basically yelled at her insisting it would fit. I WISH we had just walked away from the company at this point. Unfortunately we didnt. We decided to go ahead with the purchase, but by this time a few additional couples had entered the store. Our salesman ran to help an older couple and bounced back to us a few times to ask if we were ready yet. Well this is a $10k purchase, we were taking our time to be sure it was what we wanted. We did decide to buy, so while the salesman had the second couple trying out the different floor models, he came to ring up our sale. But first he INSISTED that we go decide on sheets and mattress covers because otherwise our warranty would be totally voided (which I should have known could not be true, and it is actually not) He rushed through and actually ran our credit for the wrong amount, got very flustered and asked if we could just pay the difference because changing the credit line amount would take longer. I said while he sorted it out I was going to run to the restroom. Apparently, while I was in there (not a long time btw), he told my wife I just cant, Im tapping out! and his manager took over. Again I REALLY wish we would have just walked out. His manager basically made excuses for the salesman the rest of the time and was more interested in talking about himself than the bed. He finally finished the sale and scheduling the delivery but could not find the sheets and mattress cover we were sold. Since we were in the middle of a move, we wanted the new bed delivered to the new house, but since the sheets would be delivered in a few days, we asked if they could come to our current house. The manager said it would not be an issue, but it turned into one.The delivery ended up being rescheduled because ALL sleep number house visits are done at THIER convenience, no matter what your schedule is like. My wife works nights and ended up having to stay up after a 12 hour shift to wait on the delivery. Once the delivery people arrived they were rude, rushed and short. They gave NO instructions, did not put the bed where my wife asked for it to be put, snatched her phone out of her hands to do something that they would not show her, insisted my dog be put farther away (she was in the attached master bath with the door closed) because the delivery guy was afraid of her, and then left without a word.I cannot say enough how much I regret this purchase!So now, my side of the bed randomly deflates itself, even when no one is on the stupid thing. It feels NOTHING like the bed we tried in the store, we both wake up sweaty every morning despite layers of cooling technology, and we have had to totally unplug, reset, and call the service line DAILY.We have been trying to resolve the issue, but have been bounced around to 500 people, none of whom have helped us. They say they will come back to the house to look at the bed, but have rescheduled those visits 3 times because it was not convenient for THEM (no concern for the CUSTOMERS satisfaction or convenience).Additionally, because EVERYONE should hear this, the call center even admitted that they put extra padding in the flood models and the number that feels comfortable to you in the store will not match your home number. This is FALSE ADVERTISING and I am pretty sure illegal, but at the very least is totally unethical.The worst part? While you do have 100 days for a free trial, they ONLY take back the mattress. You are still stuck with the $4000 base and $500 sheets that you will never use and cannot do anything with once you realize that sleep number is the biggest sham in the history of horrible companies.PLEASE go literally anywhere else for a bed! They are crooks!

Had the best experience buying a bed here! The staff was experienced and extremely helpful. Their products are fantastic!

Wonderful experience overall - we are going to LOVE this bed! The salesperson (Tony) was super informative and no pressure- just gave us all of the info we needed, helped us to find our sleep number, and then let us try all of the beds (multiple times).

I bought a mattress here and scheduled delivery for the day I moved into my new apartment. My very first questions when I walked in the door were about making sure the mattress could be delivered ok and on time, as I needed something to sleep on when I moved in.Move-in day was today, but I won’t be getting my delivery for another 6-7 days.I found out yesterday that the store and/or the delivery department had messed up something in their computer system (which the software didn’t catch). So, they had to start my order from scratch - yesterday. And SleepNumber could offer no way to expedite things: no way for the factory to give me higher priority; no way to ship the finished product faster than by their normal freight; no way to bypass the installers’ schedule and just drop it off and let me assemble it myself.They at least said they’d waive the installation/shipping fee. But then the next day I talked to a customer support manager, who offered again to waive the fee. I said they already had, and he said they in fact had not.So, while I dig the beds, I’m distinctly unhappy with the crummy customer service system and advise that, especially if you’re trying to do anything that isn’t completely standard, to babysit the process more diligently than I did.

Great bed. Very helpful salesman.

Wonderful beds and great staff. Very knowledgeable and friendly.

I love my matters! the sales team was amazing and got me approved for credit so I was able to get the mattress that I really wanted.

The most knowledgeable sales team Ive ever seen.

Tim was beyond FANTASTIC and HELPFUL!!!!!Could not have had a better experience!

John helped us find the bed of our dreams.

Nice

Love it!!!

I have a sleep n bed I love it was look to up grade to a 360 way too#################

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