Thank you Corey for helping me with my new phone! Super helpful and great suggestions! I will definitely be back to this AT&T.

Gentleman working was very friendly and informative. Giving me fantastic customer service. I recommend this store to everyone for your at&t services. In and out new account activated in just 7min! Great job!

I have spent the last week trying to get my account fixed back to how it was before I came to this location looking to upgrade a device that was not taken care of correctly. My account is so messed up from whatever the employee did the day I went in that it has taken me this long to get it somewhat fixed and there is still more that needs to be changed. I have made countless phone calls to AT&T and have spoken to so many agents that have been trying to help me. There are phone numbers showing up on my account that do not even belong to me, lines were deleted from my account that I was not aware of... the list goes on. I don’t understand how someone that is suppose to be trained and know what they’re doing yet manage to screw up an account so bad. I will never be back to this location.

The Two Young men inquired Deeply what my Real needs were and Dug Really Hard to find the Most economical way to accomplish my Needs and Desires too,, saving me lots of money

Have been a long time ATT customer. Walked into this location to look at the new Flip Z. Customer service personnel were extremely rude and I felt that they really didnt want to help me. Will not return to this location

Best experience Mo was so helpful and patient with getting me and my family switched over from Sprint.

No communication whatsoever from the employees at the Terrell AT&T store. Went in to upgrade from my current phone and was totally disappointed with the service. Came out empty handed and will NEVER return. A whole bunch of customers waiting to get serviced and only 1 employee working. Unacceptable! My SIM card was deactivated and I wasnt even aware. I had to stop at another store to get actived again. Save yourself some time and do NOT stop at this location.

Great customer service and they take time to go over everything that’s available for us as customer.

Great customer service. Very seamless transition!

The store states it’s open on Sunday. 👎🏽 Update your info.

Great customer service! They helped me upgrade and figure out what was the best plan for my business and more bang for my buck!

Amazing customer service

Lots of customer service takes place in this store. Easy access and service in comparison to the stores in Forney and Rockwall. If you want to avoid the wait and crowd I highly recommend visiting the Terrell location. Ask for Devon.

Sales guy was super helpful and nice when I got my new phone

Friendly & helpful staff.

Bethany is very helpful and patient with her customers and thoroughly explains your new plan and any phone updates you’re interested in in an easy to understand manner. It was my first time getting my own plan off of my parent’s and she made me feel ready and informed of my choices.

Absolutely best experience of my life at this location!!

Great staff

Devon needs a bonus, a large bonus he is a master at customer service and just an outstandingly friendly person don’t know how ATT will reward him but he worked all by himself and handled several people simultaneously better than most customer service reps handle a single customer. Best ATT experience. Great man!

I love the fact that I went in the store and it was a great atmosphere and no one in there was rude it was so welcoming and Devon helped me with what I needed to get done

Sales reps at this location are knowledgeable, quick and polite. MY Issue is with the cell phone signal 4 of my New phone lines are experiencing. Thats has me Extremely mad & disappointed & still not corrected.

I have been with AT&T for over 10 years and I typically do not buy or order my equipment from a franchise store. However, I came into the store in Terrell Texas and dealt with Bethany. I spent a lot of time with her and she answered all of my questions. Her service was outstanding. I ask a lot of questions she took a lot of time and made me feel like an important customer. I would recommend her any day of the week if you are in the market for a new phone equipment or accessories.

Devon was great!!! He helped me out with my internet and cable and help me choose a great and cheap bundle, I will be back to do more business with him great guy!!!

Bethany Dyson was really awesome today! She was in the store by herself on a Saturday and she was patient and efficient with every customer that came in the store.She deserves recognition!!! She never complained and delivered great customer service!!!Great Example of LEADERSHIP 💯

Absolutely the best service I have experienced in a long time! Corey was very patient and set me up with new iPad and Apple Watch. I also observed other employees; all were VERY kind and helpful with customers. I hope these people stay here a long time - unless promoted as they deserve!

Got here at 10:00 store sign says will be open at 10:00 employees got here at 10:47 !We saw many costumers left because the employees get here very late!

Fast friendly staff.

Go somewhere else

My iPhone went missing in action, so I went into the store with an older Android and needed my original phone number to work on it. The gentleman behind the counter quickly set up a new SIM card, installed it, tested it, and then told me that I could use that same SIM card in my iPhone in the event that it was found. Good experience with AT&T.

Ive been an AT&T customer for over 5 years & wanted to check into changing to an iPhone. Devin (the employee who helped me) made me feel like I was a huge inconvenience within the 1st 2 questions about an iPhone. No wonder that store is empty all of the time. I will NOT be going back to a place that makes me feel stupid for asking questions on a potential expensive purchase. I am upset enough that I am considering changing providers after this experience leaving such a bad taste in my mouth.

Very good customer service in this store. I came in with an issue with my bill and the manager was easy to talk to and help. He had to spend 45 min on the phone with customer service to resolve my issue but he was able to get it fixed.

The experience was very nice. There was no wait and I felt very comfortable in this store. The young man was not pushy trying to sell everything to me but he did mention a few promotions. I will always return to this location.

Zoie is great! She has serviced us for the past four years and assisted us when we transitioned from an individual account to a business account. I definitely recommend using her for all your ATT needs.

Very happy with Mo

Awesome experience with this store. The reps are knowledgeable and kind. Will definitely be going back to this location for all my att needs.

I have been a customer of ATT for roughly 9 years. I first met Zoie when she was the assistant manager at ATT in Canton where I live. I was wowed by her drive, friendly attitude and knowledge of products. When she informed us she was transferring to Forney, we devoted ourselves to the extra drive just to make sure we were well taken care of. Now she is in Terrell as the manager and again, we have followed her in her career to ensure we get THE BEST customer service. Not only our personal account but our company’s business account as well will ONLY be serviced by her. I highly recommend stopping by Terrell and talking with her for all your needs. 10/10 recommend.

They need to lower their prices. Cannot wait to the T-Mobile sprint merger. Then there will be more competition.

After driving from Terrell to Garland to visit my Dad in the hospital, I opened his new phone and realized it was the wrong phone. I called the store back and Matt brought the correct phone to the hospital and we made the exchange at 8:30 pm. Thats Customer Service!! He was super nice about it and I was very appreciative of his efforts and amazed at his caring attitude. Thank you so much!

Not helpful at all, acted snotty and when asked about $30. Autopay, which we are doing, they dont offer that in their store anymore. I guess they need to change their advertising because it says they do honor the $30. I was told I had to call customer service in order to do get the correct billing.

This is to inform you that Clay the manager is the main reason I have stayed with ATT, Clay is very informative and very helpful. The staff is awesome, Brooklyn is very helpful, she is sweet and has always been kind to me. Cory is another great employee for this store. Just love the customer service this store gives.

Cory & Bethany were absolutely great today; helped me switch carriers and made the process painless! I love the personal service that you receive in your Terrell hometown AT&T store!

Super great employees! Make everything simple, easy, and fast and they have great personalities!

Absolutely wonderful experience by everyone in this location. Nothing but professionalism! I will be visiting this store from now on!

Great staff here, Bethany and Cory were very kind and helpful. Saved me money on my tv service and helped out with getting stuff transferred into my new phone.

I am older and need tech savvy help now !!!! Unbelievable! Very attentive staff. They even opened the door for me . I will always purchase services here . Thank you Clay and Sarah.

Excellent service! Accomplished everything we needed I very quickly. Very personable and informative.

We originally tried to go to the AT&T in Quinlan but upon arrival was met with a sign stating due to staffing issues they were closing at 5:30 instead of 7. Frustrated we drove to the Terrell location, and I couldnt be happier it worked out that way! Chris was AMAZING! So helpful, so knowledgeable, and SO patient (which isnt often found in customer service anymore).Chris got us taken care of in a timely and efficient manner, couldnt be more appreciative of him and his time!

Great customer service! We will always go to this store!

I had a great experience. Corey and Clay were so helpful, insistent on getting me the best deal on my new s10+, they walked me through every step of the process, retiring my 8 note, thank you again for your excellent customer service!

I am from out of town and wanted to check on my account see if i was available to upgrade my phone and the associate Chelsea was very helpful in looking up my account and helping me to understand exactly what I was looking at price wise to pay of my phone and get a new one. Would be happy to have an associate like this everywhere I go.

Horrible customer service! On 3 separate occasions after making payment for to go phone inside store my phone payment was not posted. They insisted I return back to the store to correct a mistake they made. The female employees were useless Clay the manager is the only one with decent sense.

Great customer service. Every time I have had a problem with my bill or my phone they have resolved it quickly.

Clay was very helpful in resolving an issue with my AT&T mobile plan.

As a Verizon person coming in with my boyfriend this was a foreign experience to me. Different vibe, and I didnt care for their messenger bag style tablet things.

Bryan was great. He help me transfer my information from one phone to another and help me find my passwords in the cloud.Princess

Last week I went to my local ATT store to get a hotspot but they were out so they called ATT in Terrell and turns out they had one. When I got there, Clay had it already pulled aside and had it ready for me. I had no trouble adding it to my account and he even found a way to help me lower my bill. Definitely recommend the Terrell store and Clay! Great customer service.

Horrible customer service with the girls in the store. Especially Brooke she was rude and nasty to me about my rate plan. DO not go in the store the service was terrible. She yelled and refused service to me at this store. She refused service to me helped me after she messed up my monthly bill. She refused service and began helping a Caucasian customer. They are racist and please do not go in this store, I have file a BBB compliant and AT& T Corporate compliant against this store.

Clay was most helpful and very kind couldnt have done it without him.

They are always really busy and understaffed and you have to wait a ridiculous amount of time

Which I could give 0 stars but had to pick 1. This is my second time going to this location and my second time where the employers treated me like trash. Went in to see if I can get and upgrade or if I had insurance on my existing phone that out of no where died was talked down to as if the employers didnt want to work, and I was a bomb off the street. Rude and nasty is not good customer service especially when Im spending my money to pay half of their salary. Ive been with ATT too long to keep getting treated like a second hand citizen. Really sucks because Im going out of town without a phone and a BAD taste about ATT. One pissed customer!

Terrell AT&T gained a customer for life tonight!About a week ago I went into the AT&T Forney store to purchase a hotspot with a large amount of data to bundle with DirectTV. I explained in detail what I was looking for and the sales guy acted like he knew what I was talking about. Long story short, he sold me the wrong hotspot device and an extremely expensive data plan while making me believe it was what I was looking for.Tonight I went to the Terrell store to see if they could fix the issue, and Bryan was absolutely amazing. He stayed past closing to make sure my problem was 100% resolved, made sure I wouldn’t be penalized for the Forney stores mistake, and got me the exact package I needed at the price I was looking for. If you’re looking for good customer service, DO NOT GO TO THE FORNEY STORE. Terrell will take care of you.

Long waiting periods plus the staff needs to be trained in solving phone issues faster

Poor service, you can not return a phone or get help. They only sell phones.

Clay and Sarah were great . Very helpful .

Very dishonest. The assistant manager opened an account in my name. Without my approval. Then when I asked for the account to be closed, he didnt. The assistant manager stated he had closed it, and I have ATT looking for over $1500.00 from me due to his lie.The store manager is also a cocky kid who will not admit or help resolve the issue. Im also reporting this to online BBB.DO NOT TRUST THIS ESTABLISHMENT.AT&T Authorized Retail Store - 75160Filter by: 1 Unresolved 0 ResolvedView profileRead the warningAngry Citizen has exposed 11 of the worst scams targeting US residents in 2015.We highly recommend that you read and share this article amongst your friends and family.We recommend: Lock your identity from unauthorized changes using LifeLock for less than $9.00 per month, with a risk-free 30 day money back guarantee. Here is how to start.Thieves. Dishonest. Will lie cheat and steal.$2,500.00UNRESOLVEDVery dishonest. The assistant manager opened an account in my name. Without my approval. Then when I asked for the account to be closed, he didnt. The assistant manager stated he had closed it, and I have ATT looking for over $1500.00 from me due to his lie. The store manager is also a cocky kid who will not admit or help resolve the issue. Im also reporting this to online BBB. DO NOT TRUST THIS ESTABLISHMENT.SHOW LESSMy demands: Entire account closed and paid off. Councelling for assitant manager for theft.User Recommendation: Stay awayResolution: UnresolvedMonetary damages: $2,500.00RESOLVE ITCARLOSRIVERASEP 08, 2016

Although I am not happy with my data going so fast when I have had unlimited data.

These people rock all three of them. went in there with a friend because I thought she was being charged too much for cell and internet, home phone and TV provider. They cut off over a 100 dollars and then he asked my friend. how long you had your cell. It is a flip phone and they was charging her 8.99 a month on insurance and her cell is only 15 dollars brand new. the stopped that. These people but the customer back in service The went all the way to Canton x from Terrell tx just to get a wireless link. They rock!!!!

Super helpful friendly staff.

Customer service was zombie like, selection was awful.

I will never go to this store again service sucks apparently it’s hard to find good help at ATT

Clay Melton is AWESOME!

Clay was very helpful !

Very horrible customer service, need more employees. Served customers that came in after me before me. Will drive to Forney next time. Very very rude.

Love these guys!

The young man found what I needed and I paid and was on my way

Fast and friendly!

Nice staff.

If your looking to shop for a phone, they have 3 phones. Meaning ZERO SELECTION!!!!!!

Great

Like the people

People there are rude